345 Team Leader jobs in Malaysia

Job Title:

Team Leader

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

• Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made
• Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
• Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
• Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
• Support and manage the program together with other Team Leaders and Managers
• Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
• Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
• The Team Leader’s role is a managerial level position, a position reposed with trust and confidence.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

MYS Cyberjaya

Language Requirements:

Time Type:

Full time

Job Title:

Team Leader

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
  
  

• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule
  
  

What You Will Deliver

• Oversee the day-to-day operation of the center operation
• Allocate manpower resources
• Motivate frontline to improve performance
• Ensure KPI is met with the guidelines and standard
• Identify existing and potential obstacles in CS Team
• Reply to customers’ comments and complaints via email and other online platforms
• Perform professional customer service and create a good experience for our customers

Who You Are

• Holder of Associate’s Degree or above
• Minimum 3 years experience in a call center (Focus on complaint handling would be an advantage)
• Excellent command of written and spoken Cantonese, Chinese, and English
• Proficient in MS Office
• Able to anticipate obstacles and take initiative to solve the problems
• Excellent interpersonal and communication skills
• Mature, proactive, and independent
• Experience in leading a team

What We Offer

• Attractive attendance bonus & other incentive bonus
• On-job training
• Public Holidays, Birthday Leave, Medical Insurance & Dental Insurance
• A multi-cultural team
• A company provides a casual, flexible, and pet-friendly working environment
• A company promotes learning, continuous improvement, and personal growth

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Opportunity

We are hiring a Team Leader at Penang office. The team leader is responsible and accountable for efficient management of World-Check operations, which includes: allocation of work, management of resources, supervising quality of reports and team results. Handling risk relevant content in the World-Check database! This role will report to the Operations Manager.

Opportunity

We are hiring a Team Leader at Penang office. The team leader is responsible and accountable for efficient management of World-Check operations, which includes: allocation of work, management of resources, supervising quality of reports and team results. Handling risk relevant content in the World-Check database! This role will report to the Operations Manager.

Role Responsibility

• Identifying coverage gaps through regular audit sessions
• Ensuring the timely completion of research projects by the research team
• Motivating and developing the team in a measurable way
• Communicating and coordinating the research team’s progress
• Developing new strategies to enable research team to better meet research goals
• Provide support to knowledge building and knowledge sharing
• Supports in Performance management and Quality management
• Engage in knowledge sharing
• Mentoring and coaching team members for performance, learning and career growth.
• Ensure team is in compliance LSEG Risk Management Framework and Code of Conduct.
  
  

• Excellent written and verbal communication in to address teams' communication, client queries, diverse stakeholder management, escalation management.
• Proficient in one of the South East Asian Languages is an advantage
• Able to proofread and ask relevant questions to ensure quality
• Demonstrate strong leadership skills and interpersonal skills
• Take initiative to suggest ideas and implement them to create a culture of Innovation.
• Problem solving with strong research and analytical abilities with attention to detail
• Must be proficient with MS Office and MS Excel and working in an online environment
• Excellent organising skills with proven domain knowledge and client interactions
• Analytical mindset with basic skills in reporting tools and operational metrics
• Excellent interpersonal, communication, and customer engagement skills.
  
  

• Undergraduate degree or equivalent in International Relations, Political Science or other related field. Outstanding candidates from other fields will also be considered.
• Relevant working experience in a Risk (AML) field is helpful.
• Certification in AML, Compliance, or Risk (e.g., ACAMS, ICA)
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting and Financial Services

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Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Apply Now

Job Title

Team Leader

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
  
  

• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule
  
  

Join to apply for the Team Leader role at Concentrix

1 day ago Be among the first 25 applicants

Join to apply for the Team Leader role at Concentrix

Get AI-powered advice on this job and more exclusive features.

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Job Title:

Team Leader

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
  
  

• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Regular Kuala Lumpur International Business Other Job ID:5880

Update 2025-08-07

Job Description

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

We are looking for Team Leaders, who will be supporting Trip.com’s customer advisors that help customers with products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip. This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part of our dynamic and fast-growing team?

In this Role, you’ll get to

• Responsible for the day-to-day supervision of a group of customer advisors including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Supervise the operational data of the call center and conduct proper onsite management and effectively distribute the daily workload for advisors on shift.
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics (KPI) are achieved at a minimum weekly
• Host daily standups, weekly 1:1 and team meetings as well as effectively present key root cause analysis weekly to the management team. Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
• Train and convey new procedures and monitor the implementation and performance, promptly highlighting challenges faced effectively via appropriate challenges aimed at constantly improving service quality.
• Effective handling of customer escalations with exemplary investigation skills and knowledge aimed towards providing an empathetic customer experience
• Conduct communication concerning the monthly performance appraisal with direct reports as well as yearly review recommendations
• Work with local Workforce Management for the daily channel distributions and all ad-hoc Real Time Management of Service Levels.
• Compete the tasks assigned by Operation Manager/Group Leader in time.

What you'll Need to Succeed

• Minimum two years leadership experience in customer service team preferred.
• Experience in internet companies, call centres, or tourism industry preferred.
• Strong communication skills with proficiency in both English and Malay
• Works well under pressure and follow through on items to completion
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule including weekends and public holidays
• Drives direct reports to achieve KPIs and business goals through coaching, mentoring and providing regular feedback
• Able to arrive to decisions guided by policies, procedures and business plan; open to receive guidance and oversight from manager

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

• Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at

Bosch in Malaysia is a part of the Bosch Group, a leading global supplier of technology and services. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life”. Bosch has been present in Malaysia since 1923, represented by Robert Bosch Sdn Bhd. In Malaysia, Bosch is active in four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.

The company has three manufacturing sites and research and development offices in Penang, producing automotive electronics, power tools and steering systems, and now a fourth plant with a final testing centre for sensors and semiconductors.

PgP5 Plant is Bosch Group’s newest expansion in Malaysia a semiconductor test site in Batu Kawan Penang. The construction has begun in May 2021 and first series of production commenced in 2023. With the long-term forecasts for growth of semiconductor component quantities, coupled with the front-end production in Bosch’s Dresden facility in Germany, capacity expansion is required for the back-end production, which is the final testing phase of semiconductors and sensors. PgP5 will primarily focus on the final testing of components manufactured at Bosch Automotive Electronics’ fab in Dresden, Germany. The plant will also house R&D and training facilities.

• To lead industrialization and transfer projects to ensure final test readiness in Semiconductor Backend according to milestones agreed in product development project
• To setup project management e.g. time schedules, work package planning, risk-management
• To ensure Final Test readiness in the International Production Network (IPN)
• To manage the setup industrialization-team (technical, logistics, etc.) and work with experts from the IPN-value streams
• To act as an interface to product-development project
• To define and align requirements for Final Test processes and material flow in plants

• Minimum Bachelor’s Degree in Engineering, Industrial Engineering or a relevant qualification in engineering
• Minimum 3 years to 5 years working experience in the semiconductor industry
• Possess strong technical background within semiconductor business
• Excellent experience with project management tools and processes
• Structured and independent way of working with strong analytical skills to grasp complex interrelationships
• Willingness to take over responsibilities
• Strong communication skills (verbal and written) within interdisciplinary project teams and stakeholders
• High team spirit and ability to moderate meetings/workshops with all levels and departments
• Affinity for numbers and data
• Reliability and flexibility to work in a intercultural pioneer team
• Strong interest in modern technologies, agile mindset and ability to work under pressure
• Fluent in English (written and spoken), German skills are a plus

• Benefits: Company Insurances, Transport Allowance, Flexi Work hours, Car Loan Subsidy, Meal Subsidy, high EPF, etc.