562 Technology jobs in Malaysia

Your role

We are looking for a proactive and results-driven IT Manager to lead the technology landscape of our optical retail business in Malaysia, supporting over 90 retail stores.

This role plays a critical part in ensuring the IT excellence, maintaining and evolving our IT infrastructure, ensuring the stability of retail systems, supporting business growth, and managing post-integration support for our SAP system. The ideal candidate is hands-on, business-oriented, and experienced in managing IT in a fast-paced retail environment.

Main Responsibilities:

Retail IT Operations & Support

• Oversee day-to-day IT operations across all stores and offices, supporting approximately 400 end users.
• Ensure high system availability for POS, CRM, payment solutions, and store inventory systems.
• Lead IT support and troubleshooting, ensuring timely resolution of store and office issues.

SAP Post-Integration Support

• Manage and implement new SAP system for the retail business.
• Coordinate with regional IT teams to resolve technical and functional issues.
• Train users and drive continuous improvements in related workflows and system utilization.

Store Expansion & Infrastructure

• Manage IT assets, software and hardware rollouts, and retail network stability.
• Provide IT setup and support for existing/ new store openings, relocations, and refurbishments.

Project & Vendor Management

• Lead and support local IT projects, including system upgrades and digital initiatives.
• Manage external vendors and service providers, ensuring IT performance are met accordingly to the business needs.
• Plan and monitor the IT budget, ensuring cost-effective solutions.

IT Compliance and Policies

• Set up, implement and monitor all IT policies and practices for Optical Retail Malaysia according to local law and regulation and group’s internal standard and compliance.

Main Requirements:

• Bachelor's degree in Information Technology , Computer Science , or related field.
• More than 6yrs of relevant experience, including experience retail IT leadership role .
• Hands-on experience with SAP systems
• Strong understanding of retail technologies (POS, CRM, inventory systems, networks).
• Excellent troubleshooting, project management, and vendor coordination skills.
• Effective communicator with the ability to train and support non-technical users.
• Capable in leading all IT related matters and drive IT excellence with MNC standards.
• Willingness to travel occasionally to store locations across Malaysia.

Job Opportunity: IT Support Specialist Level 2 at AVASO Technology

Location: Kota Kinabalu, Malaysia

Employment Type: Part time on Demand

Experience: 2+ years

Company Overview :

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

We are seeking an experienced IT Support Specialist to join our team in Kota Kinabalu, Malaysia. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Job Description

IT Support Specialist Level 2 Engineer will provide day-to-day local desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fixes, fault diagnosis, and resolution. Providing fault analysis to customers’ various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. The ideal candidate should have 2 years of experience in Windows Desktop support.

Key Responsibilities:

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of the Mac operating system, to support Apple pc users.
• Install, upgrade, support, and troubleshoot for printers, and computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.
• Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Required Skills & Qualifications:

• Bachelor’s degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 4 years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting, and problem-solving skills.
• Proven ability to multitask, effectively determine priorities, and meet SLAs.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.

Seniority Level

• Associate

Industry

• IT Services and IT Consulting
• Information Services
• IT System Data Services

Employment Type

• Part-time

Job Functions

• Information Technology

Skills

• Active Directory
• Troubleshooting
• CompTIA
• Desktop Support
• Virtual Private Network (VPN)
• Windows 7
• Networking
• IT Hardware Support
• Cisco Net

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning .
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

How to Apply:

Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to .

AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavours. All employment decisions are based on qualifications, merit, and business need.

Senior Talent Acquisition Partner - APAC at Getronics

• Diploma/Degree in Computer Science / Information Technology / Computer Engineering or equivalent.


• 4+ years of practical experience in IT support demonstrating increasing levels of responsibility and technical expertise in an enterprise environment.


• General IT operations experience including but not limited to desktops/ laptops/mobile devices, basic networks, security, printers, endpoint security, imaging, and remote tools.


• Self-motivated, possess a can-do attitude and a strong customer support orientation.


• MAC OS / IOS devices support experience is desired but not mandatory.


• Any relevant IT industry certification like ITIL V4 Foundation/CompTIA A+/Network+/ CCNA is desired.

• Provide technical expertise and support to customers through phone, chat, ticketing system, and in person.


• Provide strong knowledge, troubleshooting and support of WINDOWS 10 & 11 Office 365 especially Outlook and OneDrive.


• Act as L2 technical support for a team of service desk analysts in resolving issues that are within scope.


• Manage incident and request tickets by accurately logging them in ServiceNow while strictly meeting SLA.


• Escalate to vendors for support when trying to claim hardware warranty to resolve issues as quickly as possible.


• Strong familiarity with PC components like CPU, Motherboard, RAM, Graphics card storage etc.


• Perform PC refresh, general preventative maintenance, install, upgrade, and troubleshoot computer hardware and any other authorised peripheral equipment.


• IP phone, multi-function printers and video conference Level 1 support.


• Provide business simulations and Virtual Reality (VR) support used in various courses.


• Provide technical support in teaching spaces utilizing various software and hardware collaboration platforms like Zoom, MS Teams, Barco, Neat Bar, Crestron, and similar tools.


• Assist in onboarding new staff by preparing and deploying IT assets.


• Assist in offboarding leavers by collecting IT assets and preparing them for refurbishing or retiring.


• Work with other members of the team Onsite Engineers, clients, and stakeholders in a professional and timely manner.


• Attending and participating in regular scheduled team meetings, development trainings and workshops as needed.


• MAC OS / IOS devices support experience is desired but not mandatory.

• Have a genuine interest and passion for learning new technologies and thrives in a diverse culture and school environment.


• Possess effective communication skills in explaining technical matters for non-technical business users.


• A customer-centric approach with a focus on delivering high-quality support and maintaining a positive user experience.


• Demonstrate adeptness in managing numerous responsibilities and arranging them by priority in a fast paced environment.


• Willingness to collaborate and work as part of a diverse team.


• Demonstrate a strong dedication to continuous personal growth and advancement.


• An exciting and unique opportunity awaits the successful candidate.

• Executive

• Contract

• Information Technology

• IT Services and IT Consulting

Location: Penang, Malaysia

As a Third Level Support Specialist, you will be responsible for resolving complex technical issues related to our print environment, including hardware (especially multi-function printers), software, and network connectivity. Additionally, you will utilize your programming skills to develop PowerShell/VBScript/Batch scripts to automate tasks, streamline processes, and improve overall efficiency. Your expertise will play a critical role in ensuring the highest level of customer satisfaction and driving business growth.

Job Description
In your new role you will:

• Provide third-level support for our print environment, with a focus on:
  - Troubleshooting print servers and queues
  - Diagnosing hardware and software issues, particularly with multi-function printers
  - Resolving network connectivity problems and protocol-related challenges
  - Optimizing print workflows and job management processes
• Develop and maintain automation scripts (PowerShell, VBScript, Batch) to automate tasks, integrate systems, and enhance our print services, such as:
- Distribute configuration files and resources to servers globally
- Apply global configuration changes efficiently
- Clean up legacy files and maintain system hygiene
- Support e-fax automation and other digital workflow

• Collaborate with the architecture teams to integrate new features and functionality into the print environment.
• Analyze and resolve technical issues using various tools, including reading logfiles, debug logs, network captures, and system monitoring software.
• Develop and maintain technical documentation, including knowledge base articles, troubleshooting guides, and user manuals.
• Stay informed about industry trends, emerging technologies, and potential security threats to ensure the continued performance, security, and efficiency of the print environment.