What Jobs are available for General Manager in Malaysia?

**Be the Visionary of Straits City**
At **Crowne Plaza Penang Butterworth - Straits City** , we're looking for a dynamic **General Manager** who will bring both vision and execution to one of Penang's most exciting destinations. This isn't just about running a hotel-it's about shaping a landmark. You will lead with purpose, inspiring your team, driving financial performance, and crafting unforgettable guest experiences that reflect the energy of Penang and the prestige of the Crowne Plaza brand. With your leadership, this property won't just operate smoothly-it will thrive as a market leader. **Crowne Plaza Penang Butterworth - Straits City** is a strategically located property within the integrated Straits City development in Butterworth, Penang. With 343 rooms and extensive F&B and conference facilities, it is designed to cater to corporate, MICE, and leisure segments. The hotel's proximity to major industrial parks and transport hubs positions it as a key player in the region's hospitality landscape.
**Lead, Inspire, Deliver**
As General Manager, you'll empower and grow a talented team by fostering a culture of engagement, mentoring, and succession planning. You'll be the face of the brand-building connections with guests, listening to feedback, and ensuring every stay exceeds expectations. By delivering best-in-class guest satisfaction and aligning your team to global Crowne Plaza standards, you'll transform everyday service into memorable moments that keep guests returning. Your role is not only to manage but to inspire, setting the pace for excellence in every corner of the hotel.
**Drive Growth, Create Impact**
From revenue strategy and asset management to marketing innovation and community engagement, you will own the business direction of the property. You'll forecast, plan, and execute with precision maximizing returns for owners while keeping the hotel at the forefront of Penang's competitive hospitality scene. With a sharp eye on sustainability and social responsibility, you'll ensure the hotel contributes positively to both the community and environment. This role demands more than experience it requires a leader with passion, resilience, and vision to make Crowne Plaza Penang Butterworth Straits City a true icon.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Area General Manager, Data Center Solutions
Job ID

Posted
18-Aug-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Data Centers
Location(s)
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia
**Job Summary**
The purpose of this position is to lead the day to day delivery of the assigned portfolio of accounts. This incorporates driving rapid sustainable growth, statutory compliance and governance, the management and development of staff (operational, sales, contract support and management), the continual development of our customers base and full operational responsibility of the assigned portfolio of accounts.
**Key Responsibilities**
**Strategic Planning and Review**
+ Exploit all opportunities of strategic development of the portfolio, deliver increased turnover and profitability, increase additional services and projects and renew all contracts/tenders
**Financial & Asset Management**
+ Take appropriate actions indicated by variances to ensure revenue, operating profit, working capital and booking targets are met and continually improved upon without compromising exceptional service standard or customer relationship
**Operational Management**
+ Provide leadership with full responsibility of profit & loss including development of contract financial planning for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded
+ Communicate and implement business policies and processes within the contract for various portfolio of accounts effectively
+ Ensure fair treatment of suppliers at all time, professional supplier management and arbitration of disputes
+ Work closely with procurement team to ensure maximum use of preferred suppliers and robust back to back contracts, performance focused contracts are in place with contract duration by leveraging maximum value
+ Optimize staffing structure operates across contracts and balance cost reduction without compromising delivery of excellent service. Staffing structure should be robust to support peaks and troughs in workload, disaster recovery and promote leveraging expertise across the portfolio of accounts
**Business Development and Marketing**
+ Support the sales process through solutions development, participate in presentation and consultation meetings, host visits and support mobilization of new accounts or demobilization of exit account
+ Customer Relations
+ Represent CBRE in a professional and credible manner to customers and the public
+ Build and develop high-level customer relationship with both existing and potential customers through fully understanding of their needs and demands
+ Focus on delivering excellent service level are maintained at times
+ Is contactable and responsive to customers at times
**Quality and Safety Management**
+ Monitor and identify areas of improvement as a matter of course
+ Create a culture of exceptional quality and innovation
+ Set an example of exceptional standard in all activities, language and communication
+ Identify and act on safety trends and reports to create intervention to protect business, our people and drive continuous safety improvement
+ Ensure mandatory processes are in place, and are compliant including but not limited to; line management auditing, HOP auditing, business unit QSHE objective and tracking, H&S scenario training and investigation
**People Management**
+ Ensure the team has the skills and motivation to perform their roles to the bets of their abilities. All staff must attend the company induction day and all mandatory trainings
+ Is constantly visible and accessible to the team
+ Ensure all staff are appraised annually and all managers are formally trained in the CBRE appraisal process and staff development plans are in place
**Build a robust succession plan for the business unit by engaging Talent Management team as talent retention strategies**
+ Build and encourage a culture of reward and recognition within the business unit
**Required Knowledge and Skills:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**COMMUNICATION SKILLS**
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public group. Ability to motivate and negotiate effectively with key talents, top management and client group to take desired actions.
**REASONING ABILITY**
Ability to solve advanced problem and deal with a variety of options in complex situations. Require expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sale environment. Draw upon the analysis of others and make recommendation that have direct impact to the company
**FINANCIAL KNOWLEDGE**
Require in-depth knowledge of financial terms and principles. Review complex financial/business analysis and reports. Ability to analyze the most complete business/financial data and develop innovative solutions. Develop and implement financial policies and procedures. Oversea and approve business unit budget
**OTHER SKILLS and/or ABILITIES**
+ Intermediate experience with Microsoft Office Suite. Must have a strong command of the English language and excel in the areas of spelling, grammar and punctuation
+ Proven track record in senior management role which has included responsibility of services, culture, people and business growth preferably with technical and or hard services
+ Highly developed interpersonal skill, enthused by fast paced, high growth environment
+ Self-starter, confident, composed and result focused
+ Ability to balance strategic thinking with tactical delivery of client satisfaction
+ Ability to gain trust and support of top-level management and key client decision makers
+ Ability to manage conflict and crisis situations effectively
+ Experience in Government projects will have an added advantage
**Qualifications and Education:**
+ Master or bachelor's degree and a minimum of 10 years of experience and industry knowledge in facilities management, building services and projects.
+ Willing to work on any schedule depending on business needs
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

EOI: Area General Manager (Facilities Management)
Job ID

Posted
03-Oct-2025
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Petaling Jaya - Selangor - Malaysia
_EOI: Expression of interest advertisement for potential future hiring. Only shortlisted applicant will be notified._
**WORK LOCATION: KLANG VALLEY, MALAYSIA**
**JOB SUMMARY**
The purpose of this position is to manage multiple functions of building operations and maintenance for a facility, campus or portfolio of buildings of significant complexity.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Develops and maintains positive client relationships. Conducts client meetings on unresolved facility issues in an expeditious and professional manner. Communicates to clients regarding property profiles, emergency preparedness plans, site inspections, facility audits, work order progress reports, and other related reports.
Manages and coaches facilities staff to deliver excellent service levels for the client within budget.
Researches and implements new processes and technology to improve operational efficiency.
Develops and recommends strategic facility management objectives for clients. Reviews various budget reports for multiple facilities.
Develops environmental health and safety procedures for facilities. These procedures include emergency action plans, disaster recovery, business continuity, and other related procedures.
Responsible for facility inspections for quality assurance on a periodic basis. Ensures facility procedures comply with local, state, and federal regulations.
Produces and maintains various facility management reports.
Oversees management of capital projects.
Uses pc and/or PDA for work order system, email, ESS and training.
Prepares and manages departmental budget.
Other duties may be assigned.
**SUPERVISORY RESPONSIBILITIES**
Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

As General Accounting Manager, you will be responsible for ensuring the integrity and accuracy of financial closing & reporting in compliance with Goodyear accounting policies, US and Local GAAP and maintaining effective internal controls. It's the key focal point from controlling side to provide instruction/support to business teams to ensure proper accounting & compliance. You will also be the key leading position with primary responsibility of coordinating all audits & tax matters as well as leading key simplification & transformation projects.
You would be the potential successor of Country Controller.
**What You'll Do**
+ You will maintain financial reporting system in line with Goodyear accounting policies, US GAAP, and local requirements.
+ You will review and approve the MJEs and ensure proper accounting treatment & booking completeness.
+ You will monitor the overall closing cycle of various accounting models, pre-check the closing result to identify system issue or human errors, provide guidance for team to explore solutions, ensure all ledger closed in a timely, efficient and accurate manner
+ You will prepare & review of various month-end, quarter-end, annual and ad hoc reports such as balance sheet analysis, working capital analysis, unusual items, account reconciliations, etc
+ You will coordinate & provide support to internal & external auditors; In charge of annual statutory financial sign-off & submission
+ You will lead technical accounting discussion and alignment, ensure proper accounting treatment in complex situations and continuous improvement of local technical capabilities
+ You will report government related statistic reports in a timely & accurately manner, coordinate different functions to collecting required information
+ You will provide accounting guidance & control advice to business leaders in various business initiatives, process changes & projects and drive cross-team collaboration for issue resolution and ensure overall compliance & efficiency
+ You will ensure process control & efficiency in compliance with GY SOX framework and closely work with Internal Audit & Internal Control team on issue identification, root cause analysis & control improvements
+ You will ensure accurate & timely tax filing in accordance with local tax laws & regulations
+ You will prepare ETR (Effective Tax Rate) & Transfer Pricing analysis, final reporting, defer tax analysis & calculation for US tax accounting
+ You will prepare defer tax analysis & calculation for US tax accounting
+ You will ensure timely and accurate responses to various audits & queries raised by local tax authority; Handle tax audit, objection, and appeal if any disputes. Maintain professional relationship with Tax Consultant & Government Tax Officer.
+ You will coodinate with Akron corporate tax team on various of audits, queries & investigations for US tax matters
**What We're Looking For**
+ You have a bachelor's degree in accounting, most preferred with Professional accounting qualification (ACCA/MIA/ICAEW or equivalent
+ You have minimum seven (7) years of working experience in general accounting
+ You have minimum three (3) years in a managerial position (in addition to the above 7 years of experience)
+ Your experience in working with large/MNC organizations will be a bonus
**What Will Set You Apart**
+ You have an understanding of local and US GAAP accounting standards and US taxation
+ You are familiar with SOX framework & ability to analyze process gap & implement proper controls
+ You are familiar with business ERP & accounting systems (SAP preferred)
+ You have capability to work with offshore team members
#LI-KB3
Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com .
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
At Goodyear, we make life's connections easier every day.
People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet.
Come discover the opportunities ahead with Team Goodyear.
Working at Goodyear ( true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process.
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Click here for more information about Equal Opportunity laws and here ( for related information.
Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to.
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Click here ( for more information about Equal Opportunity laws and here ( for related information.
See Goodyear's EEO & Affirmative Action Policy Affirmation here ( .
Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. See posters below for details.
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Are you an agency Recruiter in the Americas or Asia Pacific? Goodyear's Global Talent Acquisition team has partnered with Recruitifi for all salaried, non-executive level candidate submissions. To be a part of our agency community please apply here ( .

**Hilton Overview:**
With 24 world-class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World's Best Workplace awarded by Great Place to Work & Fortune.
**Property Overview:**
Hilton Garden Inn Kota Kinabalu Tuaran is pre-opening hotel set in Sabah, with 167 room, 2 F&B outlets and meeting spaces, this hotel is located along the beachfront with views of Mount Kinabalu.
**Role Description:**
The **General Manager** is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
**1. Champion Business Excellence**
+ Drive the hotel's financial success and guest satisfaction by exceeding key performance indicators.
+ Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
+ Stay ahead of market trends and seize new opportunities
**2. Lead with Vision**
+ Inspire a culture of excellence by providing strong leadership to all team members.
+ Monitor and develop team member performance, particularly the executive team and department heads
+ Foster a workplace where every team member thrives and contributes to the property's collective goals
**3. Elevate Guest Experience**
+ Manage operations with a keen eye for detail
+ Monitor guest feedback and implement improvements as necessary to exceed guest expectations
+ Deliver exceptional service to ensure every guest leaves with a desire to return
**4. Financial Stewardship**
+ Develop and manage the hotel's budget, including revenue forecasting, expense control and capital expenditures
+ Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives
**5. Quality Assurance**
+ Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
+ Conduct regular inspections to ensure compliance with quality and brand standard requirements
+ Implement improvement initiatives to enhance overall guest experience and hotel reputation
**6. Owner Relations**
+ Build strong rapport with hotel owners through proactive and on-going communication
+ Serve as a primary liaison between hotel owners and corporate entities
**Role Requirements:**
+ Prior Hotel General Manager experience, ideally with resort experience
+ Success in driving commercial returns and revenue
+ Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
+ Outstanding communication and negotiation skills with a customer-first mindset
+ Solid grasp of financial management principles and experience in budgeting and forecasting
+ Dynamic, innovative and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hiton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands.Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _General Manager/Hotel Manager_
**Title:** _General Manager - Hilton Garden Inn Kota Kinabalu Tuaran_
**Location:** _null_
**Requisition ID:** _HOT0BUK4_
**EOE/AA/Disabled/Veterans**

**Be the Storyteller of the Neighborhood - General Manager, Hotel Indigo Kuala Lumpur on the Park**
Hotel Indigo® is IHG's upscale boutique brand, celebrated for weaving local culture, art, and community stories into every guest experience. Nestled beside the lush greenery of Kuala Lumpur's Perdana Botanical Gardens, _Hotel Indigo Kuala Lumpur on the Park_ offers 180 beautifully designed rooms, a vibrant neighborhood café, a rooftop bar with panoramic city views, a wellness-focused health club, and versatile function rooms. This is not just a hotel, it's a canvas for local storytelling and a hub for meaningful connections. As part of the IHG family, with a global presence in over 100 countries, you'll join a culture that champions innovation, inclusion, and purpose-led hospitality.
We're looking for a visionary **General Manager** to lead this iconic property someone with commercial acumen, an instinct for lifestyle hospitality, and a flair for creating memorable guest experiences. You will be responsible for the hotel's day-to-day operations and long-term success, driving revenue growth, maximizing profitability, and ensuring the delivery of IHG brand standards. Key to your role will be developing and mentoring a high-performing team, fostering a culture of service excellence and creativity, and ensuring that every guest feels the essence of KL's vibrant culture. Your leadership will guide everything from operational efficiency and financial performance to marketing strategy and brand engagement.
In this role, you'll craft and execute commercial plans, elevate guest satisfaction scores, lead community outreach, and work closely with the ownership group on asset optimization and capital planning. A strong understanding of lifestyle and boutique hospitality is essential, as is the ability to engage with stakeholders at all levels from frontline teams to global leaders. Ideally, you bring a bachelor's degree in hospitality or business, 5-10 years of hotel management experience, and a passion for building both strong teams and strong brands. Fluency in English is required, and additional languages are an advantage. If you're ready to lead with purpose and bring the spirit of the neighborhood to life, we invite you to be a part of Hotel Indigo's story in Kuala Lumpur.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

About the Client

Our client is a well-established and award-winning company, based in Malaysia. In line with their expansion, they are seeking for a dynamic Executive Director for their projects in Southern Region.

Job responsibilities

• Prepare and deliver timely financial and management reports, ensuring effective business control and cost management across subsidiaries.
• Oversee cash flow monitoring, treasury operations, and support fundraising activities for projects.
• Ensure compliance with group tax policies, statutory requirements, and assist in group tax planning.
• Implement and maintain enterprise risk management policies in line with regulatory and group standards.
• Lead the annual budgeting process and manage project budgeting activities.
• Build and maintain strong relationships with government agencies, regulators, and professional bodies.
• Conduct investment appraisals, post-implementation reviews, and provide corporate advisory support.
• Manage recruitment, development, and training of key finance talent.

Job Requirements

• Have minimum 15 years' experience in Finance in property development industry
• Experienced in working for Public Listed Company is a must
• Possess ACCA / CIMA / MACPA or equivalent
• Good leadership and presentation skills
• Candidates must possess at least Degree in Accounting or equivalent.

Remuneration:

RM20,000 - RM28,000

Consultant in charge:

May Chong | |

**Additional Information**
**Job Number**
**Job Category** Property Leadership
**Location** Courtyard by Marriott Kuala Lumpur City Center, One Marriott Drive, Kuala Lumpur, Malaysia, Malaysia,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**HOTEL DESCRIPTION**
Courtyard by Marriott Kuala Lumpur City Centre, featuring 300 guest rooms and suites, is a conversion of the former Pacific Regency Hotel Suites. The Hotel has been closed for renovation, and estimated to open in June 2026.
Located within a mixed-use building that includes office units, the Hotel enjoys a prime location adjacent to KL Forest Eco Park and KL Tower, in the heart of the Golden Triangle. Nestled along Jalan Punchak in Bukit Bintang, it offers convenient pedestrian access to the city's financial hub and major shopping malls, with popular dining destinations such as Jalan Alor and Petaling Street nearby. Facilities will include an all-day dining restaurant, grab-and-go retail deli, rooftop pool bar, swimming pool, fitness center, one function room, and three meeting rooms totaling 528 sqm of event space.
**JOB SUMMARY**
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Acts as a steward and key leader for reinforcing culture. Supports the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. Builds relationships with key customers and is a key leader in the sales process. Build relationship with ownership or asset manager.
**CANDIDATE PROFILE**
The ideal candidate for this role would have previous work experience in Malaysia as a General Manager, preferably with pre-opening/ conversion experience within Marriott.
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Property Operations and Department Budgets**
- Ensure service programs are in place and executed against (e.g., Refreshing Service).
- Provide timely, real-time feedback to management and hourly/non-management associates on service and operational standards; including feedback on even the smallest of service and operational details.
- Review and follow-up on property Guest Service Satisfaction (GSS) scores and comments.
- Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
- Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
- Inspect guest rooms on a weekly basis to ensure cleanliness/maintenance.
- Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
- Act as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).
- Delegate responsibilities for operations and projects to appropriate level of associate.
- Prepare for Quality Assurance (QA) audits (i.e., daily and pre-visit activities).
- Encourage all departments to operate under Standard Operating Procedures (SOP) or Local SOPs (LSOP) and make sure they are up to date.
- Actively participate in GSS committee.
- Follow and adapt Standard Operating Procedures in all areas of responsibility according with local laws.
- Maintain accountability for results for each one of the team members.
- Engage management and associates to deliver the best service in all interactions with guest, customers, etc.
**Managing and Sustaining Sales and Marketing Strategy**
- Manage relationships with decision makers at top accounts.
- Interact with in-house guests to prospect for new sources of business.
- Work with Market Sales to establish property sales strategy, extended stay occupancy (ESOcc) targets, sales goals, and action plans.
- Understand and leverage sales and marketing advantages over competitor properties within market.
- Coach and reinforce associate selling strategies that take advantage of property amenities.
- Work with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, Occ, etc.).
- Develop innovative means for capturing new streams of revenue through property amenities.
- Ensure direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as appropriate.
- Participate in and host customer recognition events to drive sales.
- Monitor sales strategy with RSO to ensure ongoing effectiveness and compliance.
- Participate in the property sales review (PSR).
- Identify key revenue generating stakeholders and customers and communicate information to sales offices.
- Collaborate with Regional Marketing and eCommerce Managers to develop and/or sustain marketing and eCommerce strategies for the hotel.
- Actively participate in sales calls and sales visits to generate demand for the property and build relationships with potential customers.
- Participate and encourage leaders to participate in sales events, local and international promotions.
- Help and direct all efforts to contribute to increase sales in the Marriott portfolio.
- Follow up appropriately and in a timely manner to answer guest and customer questions.
- Actively identifies 'local talent' to grow Company in new markets.
- Engages with the community to build strong relationships with neighbors.
- Champions and leads BLT process.
- Acts as an Ambassador for the Company within the community.
**Managing Profitability**
- Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
- Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
- Initiate action to support property revenue and profitability goals.
- Update and communicate profit forecasts to associates/managers.
- Review and sign off on invoices.
- Review Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify, research, and resolve balance issues.
- Consolidate reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report).
- Review property performance on period basis with Regional Director.
- Conduct h-end critiques with each manager.
- Prepare and review forecast vs. actual to adjust and modify in accordance with goals in sales and profitability.
- Review with team leaders and support actions to achieve results in alignment with property and brand goals.
- Train leaders and associates to critique results and generate plans and actions to improve results.
**Maintaining Revenue Management Goals**
- Manage the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.).
- Review and work with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.).
- Balance inventory to ensure same-day sellouts.
- Support and test strategies, review rates and adjust them to manage optimal mix in the segmentation.
**Managing Relationships with Property Stakeholders (e.g., Owner and Above Property)**
- Keep brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement.
- Prepare and present reports for owners and above property leadership using financial/performance data.
- Conduct property critique.
- Conduct annual business reviews.
- Respond to off-property (e.g., regional and owner) requests for sales information (e.g., Market Outlook, STR Report critique, etc.).
- Participate in ad hoc owner conference calls and respond appropriately to owner requests.
- Meet with other managers from the competitive set and built the relation with other business related to the hotel activity.
**Managing and Conducting Human Resource activities**
- Conduct performance review process for associates (including LPP/HPP, career plan form, development plans, associate information form, mid-year check-ins, 90-day check-ins for new associates, etc.).
- Understand the performance expectations for all positions within the property (e.g. front desk associate, gourmet attendant, etc).
- Ensure ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.).
- Cascade/Deliver training to associates.
- Facilitate cross training to support associate professional growth and operational excellence.
- Conduct day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, etc.).
- Lead associates through property changes, and help them transition into new property roles.
- Facilitate on property activities that communicate and reinforce culture with associates.
- Complete management training (e.g., ConnectU, GM conferences, HR Skills, etc.).
- Support recruitment and hiring efforts from various sourcing channels (e.g., local job fairs, Internet, referrals) to target associates with skill sets (e.g., rooms operations) compatible for operational needs.
- Complete all trainings regarding the human resources systems.
- Conduct All Associates meeting every quarter.
- Create a local benefits package for associates.
- Review and follow up on pending items from HR audits and other audits that include HR items.
- Participate in hly departmental meetings and engage associates to contribute in a positive manner.
- Conduct town hall meetings with associates to share results vs. actuals forecast.
- Meet with other property HR managers to have a better understanding of their operations and benefits, compare wages, and prepare plans of actions if necessary.
- Closely involved in Engagement Survey (ES) process.
**Additional Responsibilities**
- Manage e-mail.
- Manage daily paper mail.
- Participate in conference calls (e.g., sales, promotion, questions and answers, property performance, etc.).
- Provide follow-up information to Regional Director and other Extended Stay/Select Service executives.
- Prepare for Regional Director visits (e.g., pulling and consolidating relevant reports).
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Program Highlights:

Our internship is designed to provide a comprehensive and rewarding experience, including:

• Skill Development: Enhance your professional capabilities through hands-on tasks.

• Paid Internship: A competitive stipend for the duration of your internship.

• Real Work Experience: Contribute to meaningful projects and daily operations.

• Professional Networking: Connect with industry professionals and experts.



Key Roles and Responsibilities:

Interns will be entrusted with a variety of tasks, which may include:

• Providing general administrative support to the office.

• Assisting in the preparation of reports, presentations, and official documents.

• Managing data entry and maintaining organized digital and physical files.

• Participating in departmental meetings and team discussions.



Specialized Responsibilities:

• Business Administration / Office Management:

o Supporting day-to-day office operations and management.

o Assisting with correspondence, scheduling, and communication.

o Helping to coordinate logistics for meetings and internal events.



• Event Management:

o Assisting in the planning, coordination, and execution of MRPMA events, seminars, and workshops.

o Liaising with vendors, speakers, members, participants, and others.

o Managing event registration and providing on-ground or virtual support.



• Mass Communication & Digital Marketing:

o Supporting the creation of engaging content for social media platforms (e.g., Facebook, Youtube, LinkedIn and etc), newsletters, directory, brochures, and other marketing collateral.

o Assisting with social media management, including scheduling posts and monitoring engagement.

o Maintain and update website content.

o Creating simple graphics using tools like Canva to support digital initiatives.