1,252 Hospitality jobs in Malaysia

Senior Lecturer - Hospitality Management

Subang Jaya, Selangor Taylor's University

Posted 1 day ago

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Job Description

Senior Lecturer - Hospitality Management Responsibilities
  • Undertake teaching and teaching related duties such as design, preparation and development of teaching materials; conduct classes/lectures, tutorials and practicals; consultation with students, invigilation, marking and assessment
  • Participate and contribute in high quality programme and curriculum development
  • Plan and implement teaching strategies to optimise student learning as well as to motivate them
  • Support in research project work and scholarship of postgraduate students
  • Establish and maintain high standards of teaching and effective learning to meet the University’s teaching and learning expectations
Research
  • Participate in scholarly activities, including undertaking research, conference presentation, journal publications and relevant community work
  • Support efforts to secure grants for research activities and scholarship as co-researcher
  • Achieve the specified set of research outcome targets for Senior Lecturer level of appointment
Administration and Other Activities
  • Undertake and contribute in administrative responsibilities such as attending departmental meetings, participate in committees and working groups within the Department, School and Faculty
  • Participate in continuous relevant professional activities
  • Assist in establishing linkages with external organisations/ professional bodies in academic related matters
Requirements
  • Possess a PhD from a recognised university in Hospitality or other relevant fields
  • Candidate must have at least two (2) years of experience in teaching / research / industry
  • Possess a strong publication record with at least 2-4 publications in C.I. journals (ISI, SCOPUS) in the last 5 years
  • Secured research grant(s) as a Principal Investigator worth RM20,000-RM30,000 (cumulative)
  • Experience working in higher education environment and a track record of teaching experience and professional knowledge of curriculum development or good record of professional experience with evidence of coaching and mentoring and a high quality of presentation skills
  • Experience in developing teaching methodologies and materials, including the effective use of IT technologies in the facilitation of teaching and learning
  • Experience working on research projects and activities or experience of professional practice/consultancy work, including evidence of appropriate outputs
Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Education, Administrative, and Research
Industries
  • Higher Education
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Senior Lecturer - Hospitality Management

Subang Jaya, Selangor Taylor's University

Posted 2 days ago

Job Viewed

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Job Description

Senior Lecturer - Hospitality Management Responsibilities

Undertake teaching and teaching related duties such as design, preparation and development of teaching materials; conduct classes/lectures, tutorials and practicals; consultation with students, invigilation, marking and assessment

Participate and contribute in high quality programme and curriculum development

Plan and implement teaching strategies to optimise student learning as well as to motivate them

Support in research project work and scholarship of postgraduate students

Establish and maintain high standards of teaching and effective learning to meet the University’s teaching and learning expectations

Research

Participate in scholarly activities, including undertaking research, conference presentation, journal publications and relevant community work

Support efforts to secure grants for research activities and scholarship as co-researcher

Achieve the specified set of research outcome targets for Senior Lecturer level of appointment

Administration and Other Activities

Undertake and contribute in administrative responsibilities such as attending departmental meetings, participate in committees and working groups within the Department, School and Faculty

Participate in continuous relevant professional activities

Assist in establishing linkages with external organisations/ professional bodies in academic related matters

Requirements

Possess a PhD from a recognised university in Hospitality or other relevant fields

Candidate must have at least two (2) years of experience in teaching / research / industry

Possess a strong publication record with at least 2-4 publications in C.I. journals (ISI, SCOPUS) in the last 5 years

Secured research grant(s) as a Principal Investigator worth RM20,000-RM30,000 (cumulative)

Experience working in higher education environment and a track record of teaching experience and professional knowledge of curriculum development or good record of professional experience with evidence of coaching and mentoring and a high quality of presentation skills

Experience in developing teaching methodologies and materials, including the effective use of IT technologies in the facilitation of teaching and learning

Experience working on research projects and activities or experience of professional practice/consultancy work, including evidence of appropriate outputs

Seniority level

Not Applicable

Employment type

Full-time

Job function

Education, Administrative, and Research

Industries

Higher Education

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Project Architect (Hospitality)

Kuala Lumpur, Kuala Lumpur YTL Construction

Posted 3 days ago

Job Viewed

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Job Description

Overview

Project Architect is responsible for architectural design planning and implementation of the assigned projects. Ultimately, you will assist in developing design plans, and monitoring the project implementation at all construction stages to ensure the compliance with local building codes and regulations.

Responsibilities
  • Manage architectural functions of small-scale projects or assist Lead/Senior Architect on larger projects.
  • Design, check and calculate all assigned architectural matters.
  • Supervise Graduate Architect and assist senior team members with the analysis of information, produce of designs and computations.
  • Assist in preparing specifications, proposals and other documentation under close supervision along with applying a variety of standard methods and techniques in solving problems to complete the tasks.
  • Accountable for submitting a high quality of work accurately including routine letters, reports, standard documentation, presentations, etc.
  • Accountable for providing all information in an articulate and organised manner within the agreed timeframe.
  • Execute and maintain planning and systems related to design, ISO, company goals and objectives.
  • Assist Lead/Senior Architect in conducting tender interview and analysis when required.
  • Manage site coordination, review and inspection.
  • Monitor construction works of contractors and construction personnel.
  • Assist Lead/Senior Architect in managing the liaison with clients, consultants and local authorities.
  • Review and analyse architectural inputs that apply into construction drawings and cost plans.
  • Prepare, maintain and manage architectural drawings, documents, and other related data in an organized manner.
  • Ensure the BIM input and output are accurate and able to generate information and quantity for verification purposes.
  • Monitor the design aspects of construction works to ensure the sites implement the respective designs according to the endorsed design and shop drawing.
  • Ensure the building design is in compliance with all the local authority requirements and meet the timeline to obtain CCC.
  • Manage and coordinate post construction process.
  • Perform any other duties as assigned by the superior and/or the management.
Qualifications
  • Bachelor's degree in Architecture or equivalent.
  • Minimum 5 years of working experience in architectural design and layout of infrastructure or building construction for hotels projects, with minimum 2 years of consultancy experience.
  • Good knowledge of design, construction and building systems.
  • Well versed in relevant latest software in regards to building and infrastructure design.
  • High visual awareness and attention to detail.
  • Good analytical and problem-solving skills.
  • Proficiency in AutoCAD; excellent problem solving skills.
  • Strong technical expertise related to design and construction.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Engineering, Design, and Other
Industries
  • Construction
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Project Architect (Hospitality)

Kuala Lumpur, Kuala Lumpur YTL Construction

Posted 3 days ago

Job Viewed

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Job Description

Overview Project Architect is responsible for architectural design planning and implementation of the assigned projects. Ultimately, you will assist in developing design plans, and monitoring the project implementation at all construction stages to ensure the compliance with local building codes and regulations.

Responsibilities

Manage architectural functions of small-scale projects or assist Lead/Senior Architect on larger projects.

Design, check and calculate all assigned architectural matters.

Supervise Graduate Architect and assist senior team members with the analysis of information, produce of designs and computations.

Assist in preparing specifications, proposals and other documentation under close supervision along with applying a variety of standard methods and techniques in solving problems to complete the tasks.

Accountable for submitting a high quality of work accurately including routine letters, reports, standard documentation, presentations, etc.

Accountable for providing all information in an articulate and organised manner within the agreed timeframe.

Execute and maintain planning and systems related to design, ISO, company goals and objectives.

Assist Lead/Senior Architect in conducting tender interview and analysis when required.

Manage site coordination, review and inspection.

Monitor construction works of contractors and construction personnel.

Assist Lead/Senior Architect in managing the liaison with clients, consultants and local authorities.

Review and analyse architectural inputs that apply into construction drawings and cost plans.

Prepare, maintain and manage architectural drawings, documents, and other related data in an organized manner.

Ensure the BIM input and output are accurate and able to generate information and quantity for verification purposes.

Monitor the design aspects of construction works to ensure the sites implement the respective designs according to the endorsed design and shop drawing.

Ensure the building design is in compliance with all the local authority requirements and meet the timeline to obtain CCC.

Manage and coordinate post construction process.

Perform any other duties as assigned by the superior and/or the management.

Qualifications

Bachelor's degree in Architecture or equivalent.

Minimum 5 years of working experience in architectural design and layout of infrastructure or building construction for hotels projects, with minimum 2 years of consultancy experience.

Good knowledge of design, construction and building systems.

Well versed in relevant latest software in regards to building and infrastructure design.

High visual awareness and attention to detail.

Good analytical and problem-solving skills.

Proficiency in AutoCAD; excellent problem solving skills.

Strong technical expertise related to design and construction.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering, Design, and Other

Industries

Construction

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Sales Consultant (Hospitality Tech)

Petaling Jaya, Selangor Vendfun Sdn Bhd

Posted 12 days ago

Job Viewed

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Job Description

This job is a Sales Consultant for Vendfun, where you'll help hotels use smart tech to improve service and operations. You might like this job because you get to drive sales, meet new people, and shape guest experiences in a dynamic industry!

Vendfun is an innovation-driven smart automation company serving the hospitality industry. We help hotels, resorts, hostels, and serviced apartments automate operations and elevate guest experience through self-service technologies, seamless digital payments, and integrated software-hardware solutions. Our mission is to unlock new revenue opportunities and operational efficiency for hospitality operators while delivering a modern, frictionless guest journey.

You will own revenue growth in your local market by acquiring new customers and expanding existing accounts. This is a client-facing, quota-carrying role focused on achieving assigned Sales Targets. You’ll drive the full sales cycle—prospecting, demos, solution scoping, proposals, negotiations, and handover—while coordinating remotely with product, implementation, and technical teams.

Job Requirements

Key Responsibilities

  • Build and manage a qualified pipeline across hotels/resorts/hostels.
  • Run discovery, demos (virtual/onsite), and coordinate site visits/POCs.
  • Prepare proposals, pricing, negotiate and close deals; keep forecasts accurate.
  • Excellent follow-up for pending prospects.
  • Partner with implementation and technical department for smooth go-lives.
  • Travel for client meetings, site visits, and local industry events.

Requirements

  • 1–3 years of B2B sales.
  • Self-motivated, proactive, and confident in client-facing roles.
  • Willing to travel; works independently with digital reporting/remote coordination.
  • Excellent command of English (read, write & spoken)
  • Exccelent conversational command of Bahasa Malaysia AND Mandarin
  • Strong communication and stakeholder management skills.
  • Hotel industry sales experience is a plus.
  • Thrives in a fast-paced, dynamic environment; CRM proficiency.
  • This role is open to Malaysians only.

Why Join Us

  • Be part of a fast-growing, innovation-driven smart automation company.
  • Attractive fixed salary +commission + performance-based incentives.
Skills

Customer Relationship Management

Business To Business

Business Development

Negotiation

Self-Motivation

Business-To-Business (B2B) Marketing

Company Benefits

Join our energetic team and grow with us.

Medical Coverage

Comprehensive health, dental, and vision care.

Thrive in our dynamic and open workspace.

Travel Claims

We've got your work travel covered.

Fully Stocked Pantry

Your daily dose of coffee and snacks, on us.

Employee Benefits

Secure your future with EPF, SOCSO, and a travel allowance.

Founded in 2020, Vendfun delivers self check-in kiosk solutions and multi-functional hospitality kiosks for hotels, homestays, and Airbnb operators. Our flagship product, the Vendfun Hybrid Kiosk, entered the Malaysian market in early 2021. This self check-in kiosk unifies self check-in, check-out, and walk-in bookings with integrated vending—making it the first of its kind in the hospitality industry. The same.

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Manager, Hospitality (Full-time)

Kuching, Sarawak My Care Concierge Group

Posted 23 days ago

Job Viewed

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Job Description

Please refer to the available vacancy below 2 Complete the required information and submit your application 3 Successful applicants will be contacted for hiring process Manager, Hospitality (Full-time)

Calling all visionary leaders! We have an extraordinary opportunity for a Manager, Hospitality to truly drive our strategic vision. You will be the one ensuring we hit both our immediate goals and long-term aspirations by delivering unparalleled quality care, stellar customer service, and absolute operational excellence. If elevating every experience and building a culture of excellence energises you, come lead with us!

What We Offer You:

  • Competitive Monthly Salary: Kickstart your journey from RM4,500 to RM5,500 based on experience, a true reflection of your expertise and commitment!
  • Flexible Work Plan: We believe in your well-being, offering a flexible work arrangement that empowers you to thrive.
  • Growth Opportunities: Benefit from continuous training and upskilling programmes to advance your career and broaden your impact.
  • Inspiring Workspace: Step into a supportive, positive, and vibrant environment designed for your ultimate success.
  • Fantastic Benefits: Enjoy peace of mind with comprehensive medical insurance, plus attractive incentives that truly reward your passion and hard work!

Here’s an overview of what you’ll do:

Take the helm of hospitality and lead our entire operation toward exceptional success by championing quality care, outstanding customer service, and operational excellence. Inspire and empower teams, elevate resident experiences, and drive optimal care outcomes as you shape the future of senior living.

Key Responsibilities:

  • Team Empowerment: Inspire and guide our operational and care teams to deliver innovative, outstanding, and consistent care and services that delight residents and families.
  • Customer Experience Success: Hold ultimate accountability for crafting an on-point customer journey, ensuring first impressions always showcase Care Collective’s vibrant, nurturing, and welcoming community life.
  • Quality and Compliance Assurance: Oversee and guarantee top-tier quality assurance, rigorous regulatory compliance, and meticulous adherence to all risk management processes.
  • Team Cultivation: Lead the overall management of our amazing talent, from seamless onboarding to enhancing their experience and performance, setting bold goals, and providing continuous constructive feedback to the General Manager.
  • Care Outcomes Optimisation: Strategically oversee and manage resident care outcomes, collaborating closely with our Clinical Leader for unparalleled results.

Requirements

  • Strategic and Communicative : Demonstrate sharp judgment, keen problem-solving, decisive decision-making, and exceptionally effective communication skills.
  • Heart for Seniors : Possess a deep passion for enriching the lives of seniors and the knack for brilliantly juggling multiple priorities.
  • Education and Experience: Bring a Bachelor’s degree / Diploma in Caregiving / Hospitality Management with a proven track record of operational knowledge and management experience (nursing homes or medical centres is a huge plus!).

About Care Collective

Care Collective is an Intergenerational Senior Living community, operated by Care Concierge in a pioneering venture with ELICA EQUITY. Scheduled to soft-open in Q1, 2026, it accommodates more than 120 Independent Living, Long-term Care and Dementia Care communities with organised programmes, making it the first integrated Premium senior living operator in Kuching, Sarawak.

About Care Concierge

Care Concierge is Malaysia’s leading senior living specialist, delivering comprehensive care solutions through Assisted Living residences, At-Home Care, Senior Day Care, and a dedicated Academy. They provide personalised support catering to short-term and long-term conditions via a robust network of over 2,500 care professionals.

About Elica

ELICA EQUITY is a distinguished Kuching-based property development company, established in 1987. Known for delivering innovative, sustainable real estate solutions, they ensure meticulous quality through in-house construction and are strategically expanding into hospitality and senior aged care.

Our Commitment to ESG

Care Collective is proud to be an equal opportunity workplace & is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, marital status or protected veteran status & will not be discriminated against based on disability.

Care Collective is committed to offering an inclusive & accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive & accessible workplace where everyone has the opportunity to be successful.

Share this opportunity

About Care Concierge

Since 2017, Care Concierge has been Malaysia’s leading provider of senior care services. Driven by technology, design thinking, and innovation, we’ve been featured on Forbes Asia 100 To Watch 2023 and are proud winners of the Khazanah Impact and Innovation Challenge 2021. Care Concierge is also an investee company of Bintang Capital Partners Bhd, OSK Ventures International Bhd (OSKVI), and Gobi Dana Impak Ventures Fund.

Values – S.M.A.R.T:

Specific: Be detailed and precise in task execution.

Measurable: Track and update task progress to ensure quality outcomes.

Accountable: Take responsibility for assignments and align tasks with goals.

Relevant: Use appropriate resources and keep relevant parties informed.

Time-bound: Work within timelines and maintain a time-sensitive culture.

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This advertiser has chosen not to accept applicants from your region.

Manager, Hospitality (Full-time)

Kuching, Sarawak My Care Concierge Group

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

Please refer to the available vacancy below

2

Complete the required information and submit your application

3

Successful applicants will be contacted for hiring process

Manager, Hospitality (Full-time)

Calling all visionary leaders! We have an extraordinary opportunity for a Manager, Hospitality to truly drive our strategic vision. You will be the one ensuring we hit both our immediate goals and long-term aspirations by delivering unparalleled quality care, stellar customer service, and absolute operational excellence. If elevating every experience and building a culture of excellence energises you, come lead with us! What We Offer You: Competitive Monthly Salary:

Kickstart your journey from RM4,500 to RM5,500 based on experience, a true reflection of your expertise and commitment! Flexible Work Plan:

We believe in your well-being, offering a flexible work arrangement that empowers you to thrive. Growth Opportunities:

Benefit from continuous training and upskilling programmes to advance your career and broaden your impact. Inspiring Workspace:

Step into a supportive, positive, and vibrant environment designed for your ultimate success. Fantastic Benefits:

Enjoy peace of mind with comprehensive medical insurance, plus attractive incentives that truly reward your passion and hard work! Here’s an overview of what you’ll do: Take the helm of hospitality and lead our entire operation toward exceptional success by championing quality care, outstanding customer service, and operational excellence. Inspire and empower teams, elevate resident experiences, and drive optimal care outcomes as you shape the future of senior living. Key Responsibilities: Team Empowerment:

Inspire and guide our operational and care teams to deliver innovative, outstanding, and consistent care and services that delight residents and families. Customer Experience Success:

Hold ultimate accountability for crafting an on-point customer journey, ensuring first impressions always showcase Care Collective’s vibrant, nurturing, and welcoming community life. Quality and Compliance Assurance:

Oversee and guarantee top-tier quality assurance, rigorous regulatory compliance, and meticulous adherence to all risk management processes. Team Cultivation:

Lead the overall management of our amazing talent, from seamless onboarding to enhancing their experience and performance, setting bold goals, and providing continuous constructive feedback to the General Manager. Care Outcomes Optimisation:

Strategically oversee and manage resident care outcomes, collaborating closely with our Clinical Leader for unparalleled results. Requirements Strategic and Communicative : Demonstrate sharp judgment, keen problem-solving, decisive decision-making, and exceptionally effective communication skills. Heart for Seniors : Possess a deep passion for enriching the lives of seniors and the knack for brilliantly juggling multiple priorities. Education and Experience:

Bring a Bachelor’s degree / Diploma in Caregiving / Hospitality Management with a proven track record of operational knowledge and management experience (nursing homes or medical centres is a huge plus!). About Care Collective Care Collective is an Intergenerational Senior Living community, operated by Care Concierge in a pioneering venture with ELICA EQUITY. Scheduled to soft-open in Q1, 2026, it accommodates more than 120 Independent Living, Long-term Care and Dementia Care communities with organised programmes, making it the first integrated Premium senior living operator in Kuching, Sarawak. About Care Concierge Care Concierge is Malaysia’s leading senior living specialist, delivering comprehensive care solutions through Assisted Living residences, At-Home Care, Senior Day Care, and a dedicated Academy. They provide personalised support catering to short-term and long-term conditions via a robust network of over 2,500 care professionals. About Elica ELICA EQUITY is a distinguished Kuching-based property development company, established in 1987. Known for delivering innovative, sustainable real estate solutions, they ensure meticulous quality through in-house construction and are strategically expanding into hospitality and senior aged care. Our Commitment to ESG Care Collective is proud to be an equal opportunity workplace & is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, marital status or protected veteran status & will not be discriminated against based on disability. Care Collective is committed to offering an inclusive & accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive & accessible workplace where everyone has the opportunity to be successful. Share this opportunity

About Care Concierge Since 2017, Care Concierge has been Malaysia’s leading provider of senior care services. Driven by technology, design thinking, and innovation, we’ve been featured on Forbes Asia 100 To Watch 2023 and are proud winners of the Khazanah Impact and Innovation Challenge 2021. Care Concierge is also an investee company of Bintang Capital Partners Bhd, OSK Ventures International Bhd (OSKVI), and Gobi Dana Impak Ventures Fund. Values – S.M.A.R.T: Specific:

Be detailed and precise in task execution. Measurable:

Track and update task progress to ensure quality outcomes. Accountable:

Take responsibility for assignments and align tasks with goals. Relevant:

Use appropriate resources and keep relevant parties informed. Time-bound:

Work within timelines and maintain a time-sensitive culture.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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Sales Consultant (Hospitality Tech)

Petaling Jaya, Selangor Vendfun Sdn Bhd

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

This job is a Sales Consultant for Vendfun, where you'll help hotels use smart tech to improve service and operations. You might like this job because you get to drive sales, meet new people, and shape guest experiences in a dynamic industry! Vendfun

is an innovation-driven smart automation company serving the hospitality industry. We help hotels, resorts, hostels, and serviced apartments automate operations and elevate guest experience through self-service technologies, seamless digital payments, and integrated software-hardware solutions. Our mission is to unlock new revenue opportunities and operational efficiency for hospitality operators while delivering a modern, frictionless guest journey. You will own revenue growth in your local market by acquiring new customers and expanding existing accounts. This is a client-facing, quota-carrying role focused on achieving assigned Sales Targets. You’ll drive the full sales cycle—prospecting, demos, solution scoping, proposals, negotiations, and handover—while coordinating remotely with product, implementation, and technical teams. Job Requirements

Key Responsibilities Build and manage a qualified pipeline across hotels/resorts/hostels. Run discovery, demos (virtual/onsite), and coordinate site visits/POCs. Prepare proposals, pricing, negotiate and close deals; keep forecasts accurate. Excellent follow-up for pending prospects. Partner with implementation and technical department for smooth go-lives. Travel for client meetings, site visits, and local industry events. Requirements 1–3 years of B2B sales. Self-motivated, proactive, and confident in client-facing roles. Willing to travel; works independently with digital reporting/remote coordination. Excellent command of English (read, write & spoken) Exccelent conversational command of Bahasa Malaysia AND Mandarin Strong communication and stakeholder management skills. Hotel industry sales experience is a plus. Thrives in a fast-paced, dynamic environment; CRM proficiency. This role is open to Malaysians only. Why Join Us Be part of a fast-growing, innovation-driven smart automation company. Attractive fixed salary +commission + performance-based incentives. Skills

Customer Relationship Management Business To Business Business Development Negotiation Self-Motivation Business-To-Business (B2B) Marketing Company Benefits

Join our energetic team and grow with us. Medical Coverage

Comprehensive health, dental, and vision care. Thrive in our dynamic and open workspace. Travel Claims

We've got your work travel covered. Fully Stocked Pantry

Your daily dose of coffee and snacks, on us. Employee Benefits

Secure your future with EPF, SOCSO, and a travel allowance. Founded in 2020, Vendfun delivers self check-in kiosk solutions and multi-functional hospitality kiosks for hotels, homestays, and Airbnb operators. Our flagship product, the Vendfun Hybrid Kiosk, entered the Malaysian market in early 2021. This self check-in kiosk unifies self check-in, check-out, and walk-in bookings with integrated vending—making it the first of its kind in the hospitality industry. The same.

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Head of School (School of Hospitality & Tourism Management)

Petaling Jaya, Selangor SEGi University & Colleges

Posted 3 days ago

Job Viewed

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Job Description

Head of School (School of Hospitality & Tourism Management) Responsibilities
  • To oversee and coordinate teaching, services and activities for the School.
  • To be involved in the planning of new intakes and scheduling of programmes.
  • To ensure that all academic staff provide adequate pastoral care to students.
  • To monitor closely the attrition of students and take necessary remedial actions to prevent it.
  • To maintain a current knowledge of subject areas taught.
  • To ensure adequate succession planning for the School.
  • To be responsible for overall management of the School in achieving long term and short term strategic planning.
  • To be responsible for programmes development, timetabling, financial and profitability of the programmes and also student welfare.
  • To perform under stressful and tight-deadline situations.
  • To manage and supervise all staff, students and parents.
  • To perform any other duties as and when required.
Requirements
  • Possesses at least a Master’s Degree in Hospitality, Tourism, or any relevant qualifications.
  • Possess 3-5 years of working experience in education line and in managerial position.
  • Familiar with MQA requirements and specifications.
  • Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals.
  • Demonstrated leadership and management ability.
  • Ability to perform under stressful and tight-deadline situations.
  • Ability to manage admin staff, lecturers, students and parents well.
  • Possess good communication skills and hands on person.

Only shortlisted candidates will be notified.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Education
Industries
  • Higher Education
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Customer Service Team Lead (Hospitality Sector)

Kuala Lumpur, Kuala Lumpur Agensi Pekerjaan JobScoper Sdn. Bhd.

Posted 1 day ago

Job Viewed

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Job Description

Overview

Join to apply for the Customer Service Team Lead (Hospitality Sector) role at Agensi Pekerjaan JobScoper Sdn. Bhd. .



Responsibilities

  • Lead, coach, and motivate a team of customer service representatives.

  • Ensure team members meet performance targets, service quality, and KPIs.

  • Handle escalated cases and provide resolution to customer concerns.

  • Support training, coaching, and skill development of the team.

  • Monitor daily operations and prepare performance reports.

  • Collaborate with internal stakeholders to improve service processes.



Qualifications

  • Min 1 year of TL / Supervisor Experience, preferrable in Hospitality, Retail, F&B sector

  • Experience in BPO / Contact Centre Team Lead preferred

  • Strong leadership and people management skills

  • Excellent communication and problem-solving abilities

  • Flexibility to work in a 24/7 rotational shift environment

  • Fluent in Mandarin and English



Benefits

  • Annual Leave and Sick Leave

  • EPF and SOCSO

  • Training Provided

  • Allowance Provided



Seniority level

  • Associate



Employment type

  • Full-time



Job function

  • Customer Service



Industries

  • Human Resources Services

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  63. psychology Therapy
  64. pets Veterinary
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