What Jobs are available for Employee Engagement in Malaysia?

No Relocation Assistance Offered
Job Number # - Selangor, Selangor, Malaysia
**Who We Are**
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
**Overview**
As the Manager, Customer Engagement, you will be responsible to lead the customers' strategy in the Demand - Customer Engagement function for Customers based in Malaysia.
**What you will do:**
+ Leads the Supply Chain initiatives engagement with the customers focusing on Order-To-Invoice efficiency, and service KPI such as On time, Case fill, Returns.
+ Closely works with Customer Development teams on collaborative Atlas planning, identifying inconsistencies in volume estimates based on historical trends
+ Monitors the shipment Vs Atlas planned volume of key SKUs, shares the tracking and recommended actions for decision making.
+ Collaborates with the Customer Development teams and Customers to identify logistics network optimization, processes improvements to maximize on-shelf availability and optimize cost
+ Communicates proactively with Customer Development teams and customers when supply execution issues are experienced to manage customer expectations.
+ Responsible for collaborative end to end solutions that leverage joint capabilities and expertise in support of Colgate's Customer Development and Customer Service strategies
+ Monthly engagement with customers to drive aligned joint initiatives
+ Lead replenishment strategy and processes by partnering with Customers to ensure orders are placed timely at the right level and timely replenishment to warehouses
+ Engage Customers to enhance service levels and customer satisfaction
+ Work closely with Customer Development team on Atlas planning, identify inconsistencies in volume estimates based on historical trends to improve forecast accuracy
+ Monitor performance metrics (KPI's) to understand service and efficiency trends and identify improvement opportunities Shares performance information with the Team to develop collaborative approaches for improvement
+ Coordinate cross-functional work teams to eliminate root causes of Customers supply chain inefficiencies and Out of Stocks (OOS)
**Minimum Requirements:**
+ 5 years experience in Customer Engagement or Customer Service business partnering experience in a Multinational Company, preferably in a FMCG setup
+ Strong analytical skills and understanding of Financial Statement impact, Business Insights, Business Perspective and etc
+ Proactive in highlighting & identifying gaps in our processes or plans and able to put forth recommendations with factual reasoning
+ Good communication and presentation skills in English
+ Enjoy working cross-functionally and leverage on network to drive results
+ Detail -oriented while keeping sight of the big picture, self-driven
**Our Commitment to Inclusion**
Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form ( should you require accommodation.
#LI-Hybrid

Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities

• Learning & Development Programs to Upskill Yourself

• Lucrative Salary Package

• Health and Wellness Perks & Benefits

• Motivating and Supportive Teams

.and lots more!

Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!

What would you be doing:

• Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
• Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
• Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
• Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.

• Guide customers through account setup processes and address any questions they may have.

• Escalate special cases or complex issues to the appropriate person in charge for further handling.

• Perform account creation and setup for newly onboarded customers and manage existing 

  customer base.

• Identify opportunities to upsell additional services and products during the onboarding process.

• Educate clients on the full range of services available, highlighting the benefits and value they can provide.

• Reach out to inactive clients to encourage engagement and improve customer retention.

• Support customer service operations with additional administrative tasks as needed.

• Uphold integrity and confidentiality when handling all customer information.

To be successful in this role, you will need to have:

• Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
• Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.

• Strong multitasking, organizational, and time management skills.

• Creative and resourceful problem-solver with a proactive mindset.

• Reliable high-speed internet connection (work-from-home role).

• Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.

• Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.

• Work schedule: 9 hours per day , 5 days a week, with 2 rest days.

• Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.

**Introduction**
The Candidate Engagement Specialist (CES) is responsible for candidate generation primarily through direct sourcing and research to attract both passive and active candidates. The CES may manage an individual requisition load, participating in discovery intake to offer negotiation or form part of a sourcing team, supplying qualified candidates for requisitions managed by the IBM Talent Acquisition Partners. The CES will help define, develop, plan and implement recruiting strategies utilizing their market knowledge. They will act as the first point of contact for candidates and will be able to sell the client's EVP and talk knowledgeably about the company, industry and role opportunity.
**Your role and responsibilities**
- Participates in the role discovery meeting with Hiring Manager and agrees delivery expectations, timelines and sourcing strategies
- Consults with the Talent Acquisition Partner on the role requirements and sector/market talent supply considerations which may impact delivery
- Develops comprehensive, innovative sourcing strategies including passive candidate outreach channels, recruitment marketing plans and talent pool mining.
- Drives innovative programs, events, campaigns and networking channels to build referrals and candidate pipeline
- Conducts or orchestrates projects as required including email marketing, competitor organizational chart mapping, mapping target companies and professional and alumni associations, social media, cold calling, and social activities
- Use screening and selection criteria to identify qualified candidates and determine the relevant strength of the candidates in the pool
- Acts as a brand ambassador to engage passive candidates and develop and retain their interest in the client's company
- Sources, screens, and submits candidate short-lists to the Talent Acquisition Partners.
- Keeps systems accurately updated as required.
- Prioritizes workload based on sourcing effort required in order to meet weekly/monthly/quarterly production goals and revenue targets as set by management team
- Contributes, through excellent delivery, to high client satisfaction levels with the service to promote positive NPS scores, references and case studies from the account
**Required technical and professional expertise**
- At least 2 years of recruitment experience for the Japanese market, with sourcing expertise in either an in-house, RPO or agency role.
- Good working proficiency in computer skills and MS Office.
- Fluency in English and native Japanese proficiency
**Preferred technical and professional experience**
- At least 2 years of experience with direct sourcing methodologies and channels
- Experience of sourcing for Technology roles
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**_About the job_**
**Strategic context:**
+ In line with our "Take The Lead" Strategy with 3 main objectives (i) keep fueling our pipeline (ii) make Sanofi a modern science-driven healthcare company (iii) serving our patients.
+ The focus will be on (i) Key Markets and most innovative products as major drivers for growth and (ii) a cross-GBUs efficiency model with optimized country set-up.
**Main responsibilities:**
The Customer Engagement Manager is designed to focus exclusively on customer engagement at the country level. This role assumes paramount importance in leading our go-to-market strategy and execution, directly engaging with customers, understanding their needs and preferences, and formulating and driving engagement plan that enhance customer satisfaction and loyalty.
+ Develop deep understanding of customer engagement journey and develop omnichannel engagement blueprint.
+ Lead the customer engagement with a plan of actions that prioritizes direct, meaningful interactions, leveraging insights and aligns with overall business objectives to drive engagement and satisfaction
+ Develop detailed call plans that is meaningful from a customer standpoint by constantly checking and aligning the plan of the different brands. For each chosen channel, outlining the frequency, messaging and objectives of interactions. This planning ensures that all customer communications are consistent, personalized, and strategically timed to optimize engagement and response rates
+ Review and track omnichannel KPIs, propose adjustment or improvement plans.
+ Utilize an omni-channel approach to engage customers across multiple platforms, ensuring consistency and personalization in all communications to meet customers where they are.
+ Work in close collaboration with the MCO Brand Lead to feed the MCO/global strategy with customer insights, competition information & market trends.
+ Work in close cooperation with the salesforce/KAMs (when applicable) optimizing processes and systems to ensure a seamless and positive customer journey
+ Collaborate and support GtM exercise.
+ Work in Agile with the transversal team when possible, with an innovation mindset
**_About you_**
**Main requirements:**
+ Education Background: Bachelor's degree in Marketing, Business Administration, or any related field 3-5 years of experience
+ Pharmaceutical Industry Understanding: Deep understanding of the pharmaceutical industry's regulatory environment, market dynamics and customer engagement
+ Customer knowledge: Understanding HCPs preferred experiences. Deep knowledge of key clients & the end-to-end customer journey. CX professionals need to identify and map out the various touchpoints and interactions customers have with the company, from initial awareness to post-purchase support.
+ Knowledge and experience of innovative methodologies such as scrum, lean start up, nudge and design thinking. Out of the box thinker, always searching for new opportunities
+ Technical proficiency: Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies
+ Language Proficiency: Fluent in the primary language(s) of the country or countries of operation, with strong communication skills
**Work Experience:**
+ Proven track record of developing and implementing successful customer engagement strategies that have significantly improved customer satisfaction and loyalty
+ Proven experience in Leading customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical sector. This includes a track record of delivering exceptional customer experiences and a deep understanding of customer engagement channels and tools.
+ Hands-on experience in leading digital transformation projects, specifically those enhancing customer engagement through AI and data analytics
+ Effectively leading cross-functional teams and adapting strategies in a dynamic, fast-paced environment
+ Experience ensuring all customer engagement activities comply with local regulations and ethical standards, particularly in the pharmaceutical or healthcare industry
+ Experience managing projects using Agile methodologies is a plus
**Professional skills that make the difference:**
+ Ability to leverage insights and data to develop and execute effective customer engagement strategies
+ Demonstrated ability to lead by example, fostering a "Customer First" / Customer centric culture within the team and across the organization
+ A deep commitment to understanding and prioritizing the customer's needs and preferences. Demonstrated experience in implementing strategies that enhance customer satisfaction and loyalty is essential.
+ Flexibility to adapt strategies in real-time based on customer feedback and market changes, and creativity in finding new ways to engage and delight customers
+ Strong collaborative skills to work effectively with MCO Brand Leads and cross-functional teams, ensuring alignmenet between customer engagement and brand strategies.
+ Proficiency in digital engagement tools and platforms, with a strong understanding of how AI can be applied to enhance customer interactions and personalize communication
+ Ability and mindset to adapt to new ways of working such as Agile. Leveraging Agile methodologies for cross-team project and initiatives.
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (

Description
The Amazon Web Services Professional Services (AWS ProServe) ASEAN organization is looking for Senior Engagement Managers (EM) to lead AWS consultants, partner and client teams in delivering complex IT transformation programs. EMs manage and deliver implementation of AWS cloud products and services that enable our customers to realize their business objectives.
AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and technical skills for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.
A Senior EM leads across the full customer lifecycle to realize the business outcomes of an IT transformation program, including: 1) pre-sales support in solutioning and deal shaping, 2) effort estimation and proposal build to ensure feasibility of implementation, 3) customer and partner management during program delivery, and 4) ownership of engagement outcomes and aligned to customer business outcomes.
Senior EM candidates come with hands-on experience planning and executing professional services programs. They possess deep knowledge of project management best practices and how to apply them in an effective yet pragmatic way across large, complex projects, including solid understanding of technology principles and services such as infrastructure, business applications, data management, security, application platforms and consumer-facing technology.
Key job responsibilities
Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets.
Assist customers to envision strategic objectives and implement solutions with multiple business and technical interdependencies.
Own & lead multi-workstream engagements across technical implementation & people change management. Establish and execute strong control and governance that drives operational excellence. Operates effectively within a matrix organizational structure.
Take ownership of projects, understand the project's business & technical objective & context. Manage effectively under pressure, prioritize tasks, and handle unexpected challenges. Foresee/ identify & manage issues, risks, decisions, and action items to meet deadlines.
Interface with various customer, partner and internal AWS stakeholders, from C-level executives to project-level resources, managing their expectation by leveraging his/her written and verbal communication skills.
Drives engagement to closure & achieve intended business objective navigating acceptance conditions, project constraints, contractual scope, financials, and timeline, showing business & financial acumen.
Look for ways to drive process efficiencies and effectiveness. Define and share EM best practices across teams. Understand principles of change management and transformation.
Act as a team player who effectively integrates, motivates and builds relationships.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience
- 7+ years of leading and delivering enterprise-level IT engagements experience
- Bachelor's degree in STEM field
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
- Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale
- Experience in leading and delivering enterprise-level IT engagements
Preferred Qualifications
- 5+ years of delivering customer engagements in a professional services role experience
- active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- AWS certification
- Experience in delivering customer engagements in a professional services role
- Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**About the Role:**
**Grade Level (for internal use):**
11
**The** **Role:** **Agriculture & Food, Fertilizers SEIG lead - APAC/EMEA, Strategic Engagement & Intelligence Group**
**The Team:**
The role functions as a key member of the Global Strategic Engagement & Intelligence Group for the agriculture & food and fertilizers sectors. It involves working with internal and external stakeholders, leading the development of global and regional strategic engagement plans, and ensuring the execution of these projects. The regional focus is for APAC and EMEA, and the role will be expected to work closely with the Agriculture & Food, Fertilizers SEIG lead - Americas/EMEA counterpart, whose regional focus is Americas and EMEA.
Based in Gurgaon, the Engagement Lead will be tasked with driving external engagements across critical markets in agriculture & food and fertilizers. The successful candidate will represent MRTS/Platts at key meetings globally and work on special projects as needed.
**The Impact:**
This role will be critical in elevating Platts' visibility in the global, agriculture & food and fertilizers markets, driving market research and development in the region, and supporting engagement efforts. This role will contribute to the increasing demand for internal and external engagements amid growth in the space.
**What's in it for you:**
+ Cross departmental visibility (commercial, marketing, client services, MRTS, eWindow, content and product)
+ Meetings and presentations to middle, senior and C-suite managers of major metals companies and trading houses across the globe
+ Meetings and presentations to government officials
+ Representing MRTS/Platts metals team formally with industry associations.
**Responsibilities:**
+ Work closely with agriculture & food and fertilizers sectors and cross-commodity SEIG team members sectors to drive and biofuels to drive engagement strategy in line with editorial goals
+ Facilitate engagement strategy planning with global and regional editorial teams
+ Support execution of the plan, including setting up meetings and supporting commercially requested meetings
+ Collaborate with content-commercial on the Value Add program
+ Drive best practice for market engagement, including: development of high quality presentation content; development of high quality meeting notes; demonstrating strong presentation and meeting communication skills; demonstrate strong planning skills.
+ Participate/collaborate in methodology planning and development in the region, such as in the technical workshops and Methodology Explained webinars.
+ Contribute to social media content development (blogs; podcasts; webinars)
**What We're Looking For:**
+ Strong understanding of agriculture & food and fertilizers markets and experience engaging clients or sources in these markets
+ Market coverage experience, preferably across agriculture markets. Methodology development experience.
+ Multilingual skills a plus
+ Foundational experience in leadership and influencing skills. Excellent planning, time management, and project execution skills
+ Strong communication skills, including: Public speaking experience; internal and external stakeholder management; good listening skills; and strong written and oral capabilities
+ Exercises critical thinking
+ Willingness to travel 40% or more
+ Undergraduate degree with master's preferable
**About S&P Global Commodity Insights**
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), EDTGRP202.2 - Middle Professional Tier II (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Gurgaon, Haryana, India

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
At Roche, we named our HR lifecycle support team "ELM", which stands for Employee Lifecycle Management.
The ELM team provides customer service and advisory support to HR and business partners on global HR systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
As an ELM Senior Specialist, you are responsible for executing HR system data maintenance and administrative activities in a timely and accurate manner in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.).
You are also contributing to the continuous improvement of the HR Support Solutions delivery through analysis of the interactions and collaboration with other HR functions within and outside of HR Support Solutions. You need a broad understanding across global HR processes and tools, as well as local and global downstream impacts on payroll, time, benefits, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.
**Responsibilities**
**Service Delivery**
+ Execute system data maintenance and administrative activities in support of HR business processes (e.g. Attract To Onboard, Redeploy To Retire, Assess To Reward)
+ Provide customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting. Ensure consistent and reliable service delivery for customers serviced. Ensure end to end ownership of resolution.
+ Align service delivery and quality with overarching objectives of the global HR Support Solutions organization. Manage service quality expectations and address customer concerns
+ Supports Global HR Centers of Excellence in system maintenance activities.
+ Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way. Advise HR and business partners on global HR systems and processes, and support the embedding of the new ways of working.
+ Actively participate in the development and implementation of continuous improvement initiatives. Participating and partially leading project activities as required. Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
+ Provide guidance and advisory to first level support teams. Behave as role model to team members, showing positive and flexible attitude. Coach and train newcomers
+ Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs).
+ HR and Servicing tool as well as process superuser activities, such as community participation, info sharing, issue escalation and training delivery
+ Update SWIs and local SOP documentation
+ Escalation management.
+ Ensure operations according to defined KPIs and SLAs.
+ Ensure regulatory compliance in line with the countries, customers, and regulations.
**Cross-Functional Collaboration**
+ Build relationships with HR colleagues within the HR Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness.
+ Collaborate with peers within region and globally to ensure the HR Support Solutions network provides consistent and effective services to our customers.
+ Achieve our HR Support Solutions vision by driving global consistency through collaboration.
**Outputs & Deliverables**
+ Continuous contribution to the improvement of the performance of the Shared Service Centre
+ Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)
+ Provide feedback, coaching and advice for contacts in both HR and the business (measured by defined stakeholder feedback)
**Who you are**
In this role you will be working within a team of Specialists focusing on Roche Region APAC customer group.
You bring the following skills and competencies:
+ Experience in a shared service center, preferably in an HR services environment. HR generalist know-how.
+ Proven track record of being able to deliver in a matrix organization.
+ Ability to work independently in a fast-paced environment and to handle multiple, competing priorities. Ability to thrive in an ambiguous environment. Ability to navigate complex HR data structure
Further requirements
+ We are seeing an individual with a degree and 2-5 years of related experience in an HR area and/or working experience in a team and service delivery or customer care environment.
+ Experienced and efficient handling of standard IT-applications, preferably Google suite
+ Knowledge of Workday HR Processes
+ You bring the following qualifications: University degree, HR preferred
+ Strong communication skills in English (written and spoken) are essential. Mandarin or additional languages are a plus.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**