319 Engagement Specialist jobs in Malaysia

Responsibilities:

• Greet and welcome customers and guests
• Attend to customers’ needs
• Assign customers to Sales Executives / Customer Service Consultants on duty
• Answer incoming & redirect calls, and take & forward messages
• Conduct post-delivery CSI/CLI surveys
• Conduct service reminder or any Sales/After Sales customer related calls
• Contribute and participate in company / MBM related / organised events and roadshows
• Manage the general administration tasks which includes incoming mail & packages, maintain proper records/logs of walk-ins, demos, generate reports and any tasks assigned from time to time

Requirements:

• Min SPM/ STPM/ Certificate/ Diploma in Hospitality or Hotel Management
• Possess min 2-3 years working experience in front-desk/ customer facing, preferably in retail/ hospitality environment
• Able to converse fairly in English and Malay. Multi-lingual is an added advantage
• Pleasant outlook and personality with good communication & interpersonal skills
• MUST be able to work on rotated weekends

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The Role:

Tesla is looking for a Consumer Engagement/ Leads Generation Specialist to support the marketing organization with various responsibilities including content creation, lead generation and retail marketing events in Malaysia. Our ideal candidate is a self-starter with strong communication (both verbal and written), negotiation and execution skills.

Responsibilities:

Above-the-line communications and content creation

• Develop overall above-the-line communications strategy to target different segments that aligned with sales objectives, include but not limit to digital, social media, PR and influencer engagement
• Plan and execute social media calendar to drive brand awareness and educate the market about EV and sustainability
• Create and localize visuals or video footages for different platforms and channels usage
• Oversee and implement e-newsletter, sales collaterals, print materials and other related marketing materials to support business needs
• Manage external agencies to produce quality work in supporting marketing objectives
  
  

Marketing Campaigns

• Work with the team to develop targeted marketing plans with a coherent integration of marketing tactics, event and activities to achieve business goals
• Collaborate with internal teams and external vendors, to develop, manage and implement leads generation campaigns including test drives activities, product launches, pop-up stores, in-store activations, and corporate partnership events etc
• Assist in event executions and provide on-site support whenever necessary
• Handling tracking and measurement of the campaign results, performing results analyses and evaluation
  
  

Marketing Operations

• Ensure compliance with global brand strategy and corporate identity for Tesla Motors
• Support any ad-hoc tasks as required
  
  

Requirements:

• Minimum 5 years solid experiences in marketing, experience in communications or content creation is a plus
• Proficiency in design tools (Adobe Illustration / Photoshop / Premier Pro / Figma etc.) is required
• Excellent communication skills and fluency in English and other local languages.
• A good team player who also thrives working independently
• Excellent coordination, multi-tasking, and organizational skills
• Result driven, hands-on, positive “can do” attitude, passionate and able to show commitment and to inspire others.
• Proven ability to work in a fast-paced, dynamic, and deadline-oriented environment
• Large company discipline with small company entrepreneurial attitude

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The External Expert Engagement Organisation is GSK’s central strategic capability to drive smooth, seamless, and compliant engagement of external experts (e.g., HCPs) and healthcare organizations (HCOs) globally. We are part of the Commercial Practices function, leading and providing subject matter expertise in HCP/O and External Expert Engagement to support promotional and non-promotional external engagement programs.

The Engagement Specialist is responsible for executing the engagement process within the enterprise External Expert Engagement Hub service model. This ensures that GSK BioPharma (Pharma, Vaccines, and R&D) engages HCP/Os and External Experts (EE) efficiently and in compliance with all relevant global legal and regulatory requirements related to contracting, payments, and financial disclosures.

Key Responsibilities

1. Support core HCP/O Engagement processes

• Maintain engagement processes aligned with GSK standards and policies.
• Support operations for therapy-specific HCP/O and EE engagements.
• Address customer queries promptly.
• Ensure compliant travel bookings for HCP/EE activities.
• Maintain documentation and support QA audits.
• Contribute to process improvements and staff training materials.
• Ensure timely payments to HCP/Os and EEs.

Utilize systems and tools for effective engagement

• Maintain and enhance existing processes and systems.
• Monitor quality and compliance of activities according to standards and regulations.

Why you? Basic Requirements

• Ability to understand complex IT solutions.
• Intermediate proficiency in Microsoft Office applications.
• Attention to detail.
• Fluent language skills relevant to the region.
• Excellent communication and stakeholder management skills.
• Experience in a matrix environment.

Preferred Experience

• Experience in pharma/science industry.
• Knowledge of R&D clinical development or medical affairs.
• Technical support experience.
• Project coordination/management experience.
• Ability to collaborate across functions and geographies.
• Self-motivated team player.

Why GSK?

We unite science, technology, and talent to get ahead of disease, impacting billions of lives through vaccines, medicines, and innovative research. We foster a culture where people thrive, are valued, and can grow while contributing to our mission.

Important Notice

GSK does not accept referrals from employment agencies without prior written authorization. All agencies must obtain approval before referring candidates; otherwise, GSK is not liable for any fees.

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Client Engagement Specialist (Part-Time, Remote)

Job Scope:
Consistently follow up with all assigned leads via phone and messaging.
Build rapport with prospects and identify their needs effectively.
Maintain accurate and detailed records of all activities in our CRM system.
Collaborate with the team to ensure a seamless customer journey.
Provide feedback to help improve outreach strategies.

Requirements:
Fluent in Malay and English (spoken and written).
Comfortable communicating on the phone.
Fast learner with a positive attitude and a goal-oriented mindset.
Preferred: Experience in sales or customer engagement.
Strong organizational skills to manage follow-ups and CRM entries effectively.
Must have access to a reliable internet connection.

What We Offer:
Competitive package based on experiences & attitude
Incentives: Opportunity to earn extra bonuses for achieving targets.
Work Flexibility: Fully remote with manageable hours (1-2 hours daily, depending on your work efficiency).
A supportive and collaborative environment for skill development and growth.

If you’re persistent, customer-focused, and ready to embrace challenges, we’d love to hear from you!

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Site Name: Malaysia - Petaling Jaya
Posted Date: Jul 1 2025

The External Expert Engagement Organisation is GSK’s central strategic capability to drive smooth, seamless and compliant engagement of external experts (i.e. HCPs etc.) and healthcare organisations (HCOs) across the globe. We are an integral part of Commercial Practices function with the objective to lead and provide HCP/O and External Expert Engagement subject matter expertise, supporting the delivery of Promotional and Non-Promotional external engagement programmes.

The Engagement Specialist is responsible for fulfilling the engagement process as part of the enterprise External Expert Engagement Hub service model ensuring that GSK BioPharma (Pharma and Vaccines Business and R&D) engages HCP/Os and External Experts (EE) for cross-border and within country activities (e.g. Speaker programmes, Advisory boards, consultancies, HCO sponsorships etc.) efficiently and in compliance to all relevant global legal and regulatory requirements for contracting, payment and financial disclosure.

Key Responsibilities

1. Support specific core HCP/O Engagement processes for aligned Business unit, Region, or Local Operating Company.

• Maintain specific core HCP/O and EE engagement processes specific to enterprise HCP/O and EE requirements and aligned with GSK Code of Practice and relevant engagement policies and written standards.

• Delivery of operational activities to support specific therapy aligned HCP/O and EE engagements.

• Ensuring customer queries are dealt with in a timely manner

• Ensure HCP/EE travel is booked compliantly in line with GSK policy.

• Maintain documentation compliance and retention to required standards

• Assisting in the delivery of level 1 quality framework (checklists) and support of QA audits (level 2-3).

• Supporting a culture of continuous process improvements through regular end to end process reviews

• Provide input into the design of appropriate training programmes and materials to support all staff training needs (e.g. e-learning modules, ways of working Navigator pages, process micro-sites, process flows, checklists).

• Ensure payments to HCP/Os and EEs are paid on time in accordance to GSK payment processes

2. Utilising existing systems tools and ways of working to enable effective, consistent and compliant delivery of HCP/O and EE Engagement (in conjunction with Senior Engagement Specialist/Cluster Manageror Hub Director).

• Maintaining and enhancing existing process to support the continued business, ensuring that both system and process remain fit for purpose within a changing external and internal environment.

• Adhering to quality monitoring frameworks to assure senior management of the delivery of HCP/O payment and TOV activities in accordance with internal standards and external regulatory and legal requirements.

Why you?

Basic Requirements

• Ability to understand complex IT solutions

• Intermediate Microsoft applications capability e.g. PowerPoint, Excel, Word etc

• Attention to detail

• Fluent language capabilities relevant to the Region or LOC aligned to

• Excellent communication skills (both oral and written)

• Excellent stakeholder management skills

• Experience working in a diverse matrix environment

Preferred Experience

• Pharma/Science Industry experience

• Knowledge of R&D clinical development and/or medical affairs

• Technical support specialists experience

• Project Coordination/management experience.

• Ability to work effectively with stakeholders across multiple functions and geographies to deliver a consistent approach.

• Self-motivated; works as part of a highly matrixed global team.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

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Job Description

The Communications & Employee Engagement Senior Specialist will lead our ongoing efforts to be a great place to work by driving an impactful employee engagement and experience strategy, and creating high-quality, high-visibility communications. The role also supports employer branding initiatives for the MINOC offices in the region.

Responsibilities

• Be the key point of contact for internal communications and employee engagement activities, initiatives and campaigns
• Create a comprehensive communications and engagement plan, build a calendar of engagement campaigns and activate campaigns either virtually or on-ground
• Develop rich communications in a variety of formats (videos, infographics, slideshows, decks) and for a variety of mediums (email, intranet, Yammer, LinkedIn, other social media)
• Identify improvement areas in employee surveys and create action items for teams to act on
• Analyse data within our communication channels and identify improvement areas that will allow us to better serve our stakeholders
  
  

A successful Comms & Engagement Senior Specialist delivers strategic and creative solutions to support the organisation’s needs. S/he is expected to identify, ideate, coordinate and execute on various communications and engagement initiatives that will make MINOC Malaysia a great place to work.

Qualifications

• Bachelor’s degree, preference given to Communications, Journalism, and Multimedia
• Minimum 3 years of working experience in similar fields
• Prior PR/advertising/digital/event agency experience is desirable
• A passion for social media trends is a plus
• Good copywriting and creative skills. A proven track record in graphic design and video editing will be an advantage
• Project management aptitude (critical path, task sequencing, problem solving, etc.)
• Must be highly proficient in speaking and writing in English.
  
  

Additional Information

Our Benefits

• Flexible work environment
• Volunteer time off
• LinkedIn Learning
• Employee Assistance Program (EAP)
  
  

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most

complete understanding of consumer buying behavior and revealing new

pathways to growth. In 2023, NIQ combined with GfK, bringing together the two

industry leaders with unparalleled global reach. With a holistic retail read and the

most comprehensive consumer insights—delivered with advanced analytics

through state-of-the-art platforms—NIQ delivers the Full View.

NIQ is an Advent International portfolio company with operations in 100+

markets, covering more than 90% of the world’s population. For more

information, visit niq.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our Commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and

markets we measure within our own workforce. We exist to count everyone

and are on a mission to systematically embed inclusion and diversity into all

aspects of our workforce, measurement, and products. We enthusiastically invite

candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action Employer, making

decisions without regard to race, color, religion, gender, gender identity or

expression, sexual orientation, national origin, genetics, disability status, age,

marital status, protected veteran status or any other protected class. Our global

non-discrimination policy covers these protected classes in every market in

which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do

by visiting the NIQ News Center:

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
  
  

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: #J-18808-Ljbffr

Job Description

The Communications & Employee Engagement Senior Specialist will lead our ongoing efforts to be a great place to work by driving an impactful employee engagement and experience strategy, and creating high-quality, high-visibility communications. The role also supports employer branding initiatives for the MINOC offices in the region.

Responsibilities

Be the key point of contact for internal communications and employee engagement activities, initiatives and campaigns Create a comprehensive communications and engagement plan, build a calendar of engagement campaigns and activate campaigns either virtually or on-ground Develop rich communications in a variety of formats (videos, infographics, slideshows, decks) and for a variety of mediums (email, intranet, Yammer, LinkedIn, other social media) Identify improvement areas in employee surveys and create action items for teams to act on Analyse data within our communication channels and identify improvement areas that will allow us to better serve our stakeholders

A successful Comms & Engagement Senior Specialist delivers strategic and creative solutions to support the organisation’s needs. S/he is expected to identify, ideate, coordinate and execute on various communications and engagement initiatives that will make MINOC Malaysia a great place to work.

Qualifications

Bachelor’s degree, preference given to Communications, Journalism, and Multimedia Minimum 3 years of working experience in similar fields Prior PR/advertising/digital/event agency experience is desirable A passion for social media trends is a plus Good copywriting and creative skills. A proven track record in graphic design and video editing will be an advantage Project management aptitude (critical path, task sequencing, problem solving, etc.) Must be highly proficient in speaking and writing in English.

Additional Information

Our Benefits

Flexible work environment Volunteer time off LinkedIn Learning Employee Assistance Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most

complete understanding of consumer buying behavior and revealing new

pathways to growth. In 2023, NIQ combined with GfK, bringing together the two

industry leaders with unparalleled global reach. With a holistic retail read and the

most comprehensive consumer insights—delivered with advanced analytics

through state-of-the-art platforms—NIQ delivers the Full View.

NIQ is an Advent International portfolio company with operations in 100+

markets, covering more than 90% of the world’s population. For more

information, visit

niq.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our Commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and

markets we measure within our own workforce. We exist to count everyone

and are on a mission to systematically embed inclusion and diversity into all

aspects of our workforce, measurement, and products. We enthusiastically invite

candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action Employer, making

decisions without regard to race, color, religion, gender, gender identity or

expression, sexual orientation, national origin, genetics, disability status, age,

marital status, protected veteran status or any other protected class. Our global

non-discrimination policy covers these protected classes in every market in

which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do

by visiting the NIQ News Center:

Benefits

Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: #J-18808-Ljbffr

Executive, Customer Engagement Centres Specialist

Apply locations Selangor time type Full time posted on Posted Yesterday job requisition id 25040149

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Responsibilities

• Deliver the best ‘first impression’ and consistent exceptional PRUexperience to customers across all channels.
• Ensure customers are given meaningful updates for non-FCR cases handled by Customer Engagement Centres.
• Ensure complex customer’s needs are fulfilled by performing timely escalation and proper handover of non-FCR cases.
• Handle walk-ins, live chats, and outbound customer telephone calls in a polite and professional manner.
• Identify customer’s needs and provide accurate responses in accordance with agreed quality, compliance, and service level standards.
• Be prompt and accurate in completing all related administrative activities, in accordance with relevant service and regulatory standards.
• Interact in fulfilling customer simple to medium complex enquiries.
• Have authority limits on identify processes.
• Be empowered to make simple and straightforward decisions.
• Manage and maintain data integrity in all systems used.
• Liaise with other units and departments to resolve customers’ issues.
• Keep up to date with new or enhanced products/services to maintain a high level of quality service to customers.
• Undertake outbound customer relationship management calls as and when appropriate.
• Record and prepare any statistics or information required by Management.
• Support Management in continuously reviewing processes, identifying and resolving service gaps through constructive feedback, and implementing process improvements where appropriate.
• Perform any other job-related duties and projects as assigned by superior.
• Participate in ad-hoc projects and manage the development of key Customer Engagement innovations.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time/fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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Position : Social Media Manager
Location : Remote/On-site
Employment Type: Part-Time/Full-Time

About the Role:

Cyber Pulse is on the hunt for an innovative Social Media Manager to elevate our online presence. In this role, you will develop and implement social media strategies to enhance brand engagement and reach new audiences. If you have a knack for storytelling and a passion for analytics, come make an impact with us!

Responsibilities:

Develop, execute, and manage social media strategies across platforms (Facebook, Instagram, LinkedIn, etc.).

Create engaging, high-quality content, including posts, stories, and campaigns.

Monitor trends, track analytics, and optimize content based on performance data.

Engage with followers, respond to comments, and build a strong online community.

Collaborate with the design team to create visuals aligned with Cyber Pulse’s brand.

Requirements:

Proven experience as a Social Media Manager or similar role.

Strong understanding of social media platforms, algorithms, and trends.

Excellent written and verbal communication skills.

Experience with social media management tools (e.g., Hootsuite, Buffer).

Creativity and ability to adapt content to different audiences.

What We Offer:

Opportunity to lead creative campaigns.

Professional development in a growing company.

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