What Jobs are available for Customer Services in Malaysia?

Director/Head of Customer Services PeopleLAKE Group is a Hong Kong–listed company with an overseas subsidiary based in Kulai, Johor. The company specializes in prefabricated data centre solutions and integrated energy systems encompassing power generation, grid, load, and storage. It also has strong expertise in the research, development, and manufacturing of complete electrical distribution cabinets, power transmission and distribution equipment, electronic components, and new energy applications.

Key Responsibilities

Formulate the global after‑sales service strategy and objectives; establish and improve the global after‑sales service system to enhance customer satisfaction and loyalty.

Oversee global after‑sales service teams, including recruitment, training, performance management, and incentive mechanism development, to build a professional, efficient, and high‑quality service team.

Manage global after‑sales service operations, including installation and commissioning, maintenance and repair, troubleshooting, and technical consultation, ensuring the normal operation of customer equipment.

Establish and improve the customer feedback mechanism to collect opinions and suggestions on after‑sales services, analyze customer needs, and continuously optimize service processes and content.

Develop emergency response plans for after‑sales service incidents to ensure timely and effective customer support in unexpected situations.

Control and manage after‑sales service costs, optimize resource allocation, and improve the economic efficiency of after‑sales services.

Strengthen collaboration with production, R&D, and other departments, ensuring that customer feedback and product improvement suggestions are promptly communicated and implemented to drive continuous product enhancement.

Qualifications / Requirements

Bachelor’s degree or above in Electrical Engineering and Automation, Electronic Information Engineering, Computer Science and Technology, or related disciplines.

Minimum of 8 years of experience in after‑sales service management within the data centre, power distribution, or related industries, including at least 5 years in overseas service management. Experience in multinational corporations is preferred.

Familiar with the principles, structure, installation, commissioning, maintenance, and troubleshooting of power distribution products, with strong technical support capability.

Proficient in after‑sales service management methodologies and tools, capable of establishing and optimizing service systems, including service processes, standards, and quality assessment.

Strong customer relationship management skills, able to maintain effective communication and collaboration with clients, understand customer needs, and enhance satisfaction.

Knowledgeable in cost control for after‑sales services, with the ability to reduce costs while maintaining service quality.

Fluent in English, with strong communication, negotiation, and business interaction skills. Proficiency in Mandarin is a MUST.

Possess strong strategic thinking and decision‑making ability, excellent leadership, cross‑cultural communication, team management, and organization coordination skills, capable of leading the team to achieve operational and business objectives.

Application Please send your latest resume/CV to



or via WhatsApp at

016‑

if you have further inquiries.

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Overview

Alfred H Knight has an exciting opportunity for a Client Services Coordinator to join our team in Johor, Malaysia. The Client Services department aims to provide the Company’s customer base with prompt, accurate and insightful operational updates concerning the movement of consignments of material around the world. With a keen focus on customer service, the department seeks to ensure the client receives proactive guidance and information that facilitates their commercial transaction via the reporting of accurate weights and acquisition of representative samples by the in-field teams. The end-to-end process involves the quotation of services, acknowledgement of appointment, facilitating internal communication with AHK’s overseas entities, information and incident updating and final reporting of job details. Responsibilities

Provide accurate and timely job updates in order to achieve client service expectations Effectively manage your own workload in order to maintain client service expectations Use Dashboard to manage workload, maintain transparency in order to ensure accuracy and timely delivery of data and achievement of KPI’s Produce and, or, communicate accurate and timely final reports to external clients as per KPI’s Produce and, or, communicate accurate and timely invoices to external clients as per KPI’s About Us

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries. We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK. Required Knowledge and Work Experience

Communication: Good interpersonal skills, able to communicate both verbally and in writing and liaise professionally at all levels within the company, both UK and overseas. A team player with dignity and due respect for fellow colleagues. A good understanding of quality of service and appreciation of factors involved in delivering a quality service. Excellent organisation and time-management skills with a good attention to detail and accuracy. IT Literate: Competence with standard Microsoft software packages and competent in preparing management information and reports. A proactive approach working from your own initiative. Previous working experience in client service/management is preferred Undergraduate degree in any field Proactive approach to first class customer service delivery Inquisitive / willingness to learn and develop skills and knowledge Excellent communicator at all levels Willingness to go the extra mile in order to maintain service delivery and client satisfaction Ability to work independently and as part of a wider team in order to fulfil customer and business expectations Required Languages

English & Bahasa (in business proficiency level for written and verbal communication) Benefits

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

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SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.

POSITION SUMMARY

Coordinates projects from estimation to completion for assigned client(s). In coordination with Management serves as the main day-to-day contact on current projects for clients, internal departments, and vendors. Resolves the most complex problems using strong technical knowledge. Maintains client relationships by ensuring the delivery of high-quality services and solutions. May provide direction to other Production colleagues. JOB RESPONSIBILITIES

Serves as the main day-to-day contact on current projects for clients, suppliers, external partners, and Client Growth teams; provides timely responses to all inquiries (e.g. within one (1) business day). Attend client meetings as needed; serves as a Subject Matter Expert regarding production processes, capacity, timelines, etc. Ensures high quality standards in all client deliverables. Effectively coordinate client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitor project progress, and generation the client/project invoice. Translates client requests and requirements into detailed, and sometimes technical, instructions for production teams. Partners with the client, Client Growth, and project teams to resolve identified project issues. Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle. Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system. Partners with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed. Participates in, and sometimes lead, cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc. Creates strong and effective internal partnerships and collaborates across the business; listens and values the opinions of others. Is an effective team member; supports the team by pitching in at any level and effectively working across the organization to meet the needs of the business. Takes ownership of personal actions and outcomes; encourages and empowers others to do the same. Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change. Focuses efforts on achieving SMART objectives aligned to the Company’s Strategic Imperatives. Proactively seeks opportunities to increase knowledge, skills and abilities. Monitors and pursues upward and lateral growth opportunities to enhance expertise and drive career development. Supports the Client Growth teams by providing accurate information for inclusion in proposals as needed. Supports Company’s profitability efforts by focusing and encouraging others on the efficient, accurate and timely coordination of the assigned project activities. May perform other duties, as needed, to meet the needs of the business. QUALIFICATIONS / REQUIREMENTS

Diploma/ Degree in Business Studies, Management, Communication, Supply Chain Management or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job. Proven managing project coordination teams within a print, pre-press, or graphics manufacturing environment. Very good knowledge of SGK’s products, solutions and services a plus. Very good understanding of the market and business environment that affects the assigned clients. Very good understanding of effective Pre-media, Print, Photo Studio and/or Digital production, processes, roles, tools (digital and conventional) and workflow practices and trends. Very good understanding of Pre-press, Print production, and/or Graphic Design techniques and processes. Proficient to advanced in Pre-media and/or Creative Services and solutions. Very good people, organizational, and analytical skills (including attention to detail). Very good verbal and written communication skills. Proficient in Microsoft Office. Knowledge in SAP will be added advantage. Ability to assist others in the organization of projects, and to serve as a knowledge resource for other colleagues within the account team. Ability to interpret concept and/or brand guidelines through to artwork execution (e.g. digital, photographic, etc.). Ability to develop and maintain a collaborative relationship with peers and colleagues in one or more areas of the organization. Ability to build and maintain effective relationships with internal clients and/or external clients (e.g. printers, product manufacturers, service providers, and/or clients). Ability to work well in a team environment, working autonomously, to handle a heavy workload, to prioritize work, and to meet assigned deadlines. Ability to translate client requests into technical instructions for production.

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

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SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company. Coordinates projects from estimation to completion, or a sub-part of the project cycle, for assigned client(s). Under the direction of the client project team and/or Management serves as a day-to-day contact on current projects for clients, internal departments, and vendors. Resolves straightforward problems using established procedures. Maintains client relationships by ensuring the delivery of high-quality services and solutions. May provide direction to other production colleagues. JOB RESPONSIBILITIES

Act as the single point of contact for the Design House, Print Production Manager and ArtworkPlanners, and to provide timely responses to all inquiries. Responsible for project management. Manage client accounts and maintain good rapport with clients. Effectively coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice. Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams. Manage the quality of the product and ensure on-time delivery. Handle the preparation of documented work orders. Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle. Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system. Manage scheduling of work from client across functions. Work with cross-functional groups in support of fulfilling customers' unique requests. Attends client meetings as needed; familiar with processes, capacity, timelines, etc. Ensures high quality standards in all client deliverables. Partners with the client, Client Growth, and project teams to resolve identified project issues. May partner with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed. Continuously identify and implement improvements in process efficiency and effectiveness. QUALIFICATIONS / REQUIREMENTS

Secondary School/ Diploma/ Degree in Business Studies, Management, Communication, Supply Chain Management or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job. Proven working experience either in a project management, client services, customer services, account management and sales is preferred. Possess working experience in pre-press, printing or packaging industry with excellent communication and interpersonal skills will be added advantage. Knowledge of artwork preparation and/or colour management will be added advantage. Proficient in English language both spoken and written. Proficient in Microsoft Office. Knowledge in SAP will be added advantage. Mature, hardworking and able to work in a fast-paced environment. On-the-job training will be provided. Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team. At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

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Executive, Client Services (Treaty Reinsurance - Technical Accounting & Claims) We're hiring! We are looking for an Executive, Client Services (Treaty Reinsurance - Technical Accounting & Claims) to join our Reinsurance team in KL, Malaysia!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like Service Advocacy – Treaty Technical Accounting & Claims

Review and process Premium, Technical Accounts (including Quarterly SOA, Profit Commission SOA, Sliding Scale Commission SOA, Portfolio Transfer SOA) submitted by clients in accordance with contract terms and SLA.

Diligently follow-up on overdue technical accounts to ensure it is in time for quarter closing.

Ensure Compliance approval is acquired for third party co-brokerages and brokerage only accounts.

Issue of PLA/RLA/SLA/Cash Call submitted by clients in accordance with contract terms and SLA.

Perform consistent review and follow up with clients on open claim updates.

Support Claims Negotiations and Settlement of Claims. Seek internal support for more complex cases.

Provide timely feedback and respond to the query raised between cedents and reinsurers through email or phone.

Liaise with offshore teams and guide them on the process.

Build strong relationships with clients and reinsurers.

File all documents electronically in EDE and maintain files in good order.

Complete any ad-hoc tasks assigned.

Skills and experience that will lead to success Education & Qualifications

Diploma/Degree/Bachelor in Accounting, Finance, Business Admin, Economics, Actuarial Science

Preferable related working experience in insurance or reinsurance industry will be an added advantage

Fresh graduates are encouraged to apply

Skills & Knowledge

Computer Skills (especially in Microsoft Office – Word, Excel and Powerpoint)

Communication skills in English (both written & oral) with the ability to work with all levels within an organization and business partners

Excellent organization, prioritization and time management skills.

Pleasant personality

How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work. and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

#LI-29710



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Client Services Executive Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Provide support in Commercial Risk’s renewal activities such as request renewal quotation from insurer, follow-up on the renewal quotation, updating quotation slips, etc.

Provide support in policy admin (follow up policy issuance, prepare insurance certificate, GAMS input, etc)

Identify opportunities for process streamlining, cost reduction and improve stakeholder satisfaction.

Support and collaborate with different teams in development and implementation of process improvements to increase efficiency and reduce cost.

Support other activities within Business Support as necessary

Role holder can be assigned to other tasks within Business Support for business continuity, training, and professional growth.

Perform other duties as assigned by the management

Skills and experience that will lead to success

Degree holder with minimum2 years working experience in broking and placing all lines of P&C coverage for commercial clients.

Fresh graduates are welcome to apply.

Willingness to learn and be part of a team environment

Mature and be a self-starter

Good time management skills & ability to work to deadlines / work under pressure / multi-tasks

Good interpersonal skills and able to work independently

Good command of computer skills including MS Office (Word, Excel, Powerpoint) and Chinese Word Processing

Good command of written and spoken English and Chinese

Immediately available preferred

How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work. and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

#Aon #AonUnited #AonAsia #LifeAtAon #J-18808-Ljbffr

Job Description

As an

Engineer Client Services , you are part of the Global Client Team supporting a stable and safe endpoint client platform for Continental Worldwide. Responsibilities

Build a safe, stable, and maintainable image for a global Standard Client Platform environment. Ensure smooth rollout of new client images by overseeing all testing and deployment scenarios. Define test protocols, test scenarios, and documentation. Address potential client hardware driver issues such as performance degradation, reliability, and security proactively. Conduct security patch evaluations and testing according to the defined test plan. Assess the impact of changes to minimize risks and impact upon rollout. Produce test result documentation. Provide 3rd level technical support efficiently and promptly, including communicating complex problems to appropriate support teams or vendors. Perform quality testing before any tools/image/product releases and provide timely test reports. Additional Information

Ready to drive with Continental? Take the first step and fill in the online application. Qualifications

Bachelor's degree in Computer Science or a related field. 3+ years of relevant experience with global standard client platforms. Strong Microsoft Windows OS administration and troubleshooting skills, including deep knowledge of the registry, file system, processes, and security. Experience with System Management Tools such as LANDESK, Intune, Autopilot, and Cloud technologies. Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Ability to work independently and in an international team environment. Fluent in English. Company Description

Continental’s digital capabilities are expanding daily. Our IT Competence Center drives the digitization of tire plant processes, transforming business requirements into innovative digital systems to enhance production performance and quality, meeting customer demands.

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As an

Engineer Client Services , you are part of the

Global Client Team

supporting a stable and safe endpoint client platform for Continental Worldwide.

Responsibilities

Build a safe, stable, and maintainable image for a global Standard Client Platform environment.

Ensure the smooth rollout of new client images by overseeing all testing and deployment scenarios.

Define test protocols, test scenarios, and documentations.

Address potential client hardware driver issues such as performance degradation, reliability, and security proactively.

Conduct security patch evaluations and testing according to the test plan. Assess the impact of changes to minimize risks and impacts upon rollout. Responsible for producing test result documentation.

Provide 3rd level technical support efficiently and timely, including communicating complex problems to support teams or vendors.

Perform quality testing before any releases of tools, images, or products and provide timely test reports.

Your profile

Bachelor's degree in Computer Science or a related field.

3+ years of relevant experience with a global standard client platform.

Strong Microsoft Windows OS administration and troubleshooting skills, including knowledge of registry, file system, processes, and security.

Experience with System Management Tools such as LANDESK, Intune, Autopilot, and cloud technologies.

Strong analytical, problem-solving, communication, and collaboration skills.

Ability to work independently and in an international team environment.

Fluent in English.

Our offer Ready to drive with Continental? Take the first step and fill in the online application.

About us Continental’s digital capabilities are growing daily. Our IT Competence Center is at the forefront of digitizing our tire manufacturing processes, aiming to improve production performance and quality to meet customer requirements.

Legal Entity:

Continental Tyre PJ Malaysia Sdn. Bhd.

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StashAway is a leading digital wealth management platform that empowers individuals to invest intelligently. We are committed to providing exceptional customer service and support to our clients. We are seeking a highly motivated and experienced Client Service Subject Matter Expert to join our growing team. As a key member of the Client Service Department, you will be responsible for providing exceptional support to our Client Services team, resolving queries, and ensuring a positive client experience. Your deep understanding of banking and financial principles will be crucial in providing accurate and helpful information to our clients.

As a Subject Matter Expert (SME) in our Client Service team, you will play a crucial role in providing expert support and guidance to our users and client services team. You will be responsible for handling complex customer inquiries, resolving issues, and ensuring a seamless user experience. Responsibilities:

Client Support: Provide first-line support to clients via various channels (phone, email, chat) Handle complex client inquiries, complaints, and requests in a timely and professional manner Troubleshoot and resolve client issues related to account access, transactions, investment strategies, and other platform functionalities Client Service Team Support: Address agent inquiries regarding ticket and call handling procedures Handle first-level escalation calls from clients Maintain and update the knowledge base to reflect process changes Communicate if there is any product and process or changes updates to the team Run training/refresher for the team whenever it would be deemed necessary Ticket assignment to agents and task segregation on daily Product Knowledge: Possess a deep understanding of StashAway's investment products and services, including portfolio management, risk profiles, and investment strategies Stay abreast of market trends and financial regulations to provide informed and accurate advice to clients and team members Work closely with other team members and departments to ensure seamless client experience and efficient issue resolution Participate in knowledge sharing and training sessions to enhance team expertise Process Improvement: Identify areas for improvement in client service processes and contribute to the development of solutions Stay updated on industry best practices and emerging technologies in customer service Requirements

Diploma / Degree in any relevant field. At least 2-3 years of working experience in compliance or AML teams, audit/quality assurance function within the financial services industry/fintech/consulting. Knowledge of AML regulations and experience in CDD, KYC, and EDD processes. Strong analytical skills with attention to detail and accuracy. Excellent verbal and written communication skills, with the ability to interact effectively across departments. Employee financial and physical well-being Compensation package: You will receive a competitive total compensation package that includes employee stock options. Comprehensive insurance coverage: OPD, IPD, and dental (conditions apply) Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway. Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are. Flexible work arrangements and policies Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year. Work-from-anywhere policy: You may request to work remotely for up to eight weeks in another country. Learning and development opportunities You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. Annual off-site Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

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