706 Customer Services jobs in Malaysia

Join to apply for the Senior Executive, Customer Services & Logistics role at The Estée Lauder Companies Inc.

Join to apply for the Senior Executive, Customer Services & Logistics role at The Estée Lauder Companies Inc.

Description

The Senior Executive, Customer Service & Logistics will oversee operational execution while fostering strong professional relationships across supply chain teams, commercial partners, in-store teams, customers, and logistics providers to enhance retail operations and service levels. The role focuses on building efficient processes to ensure accurate and timely stock availability that exceeds customer expectations. It involves close collaboration with Hub DC, Brand, Commercial, Demand Planning, and Execution Planning teams for delivery tracking and replenishment, supports Finance in Order to Cash audits, and participates in system UATs with stakeholders—including regional teams—while managing training and rollout plans.

Description

The Senior Executive, Customer Service & Logistics will oversee operational execution while fostering strong professional relationships across supply chain teams, commercial partners, in-store teams, customers, and logistics providers to enhance retail operations and service levels. The role focuses on building efficient processes to ensure accurate and timely stock availability that exceeds customer expectations. It involves close collaboration with Hub DC, Brand, Commercial, Demand Planning, and Execution Planning teams for delivery tracking and replenishment, supports Finance in Order to Cash audits, and participates in system UATs with stakeholders—including regional teams—while managing training and rollout plans.

What You Will Achieve

• Monitor and improve customer service levels, manage replenishment cycles, and ensure timely, accurate stock availability.
• Oversee order processing, compliance with policies, and reduce slow-moving inventory through analysis and proposals.
• Use tools like Trade MOC to track and optimize counter inventory by product and category.
• Handle shipment labeling, customs clearance, and act as a communication hub between brands, counters, and logistics.
• Work cross-functionally, support system testing and training, and ensure adherence to company policies and confidentiality.
  
  

• Bachelor’s degree in Business Administration, Supply Chain, Statistics, or a related field.
• 4–5 years of experience in Customer Supply Chain Planning or related functions (e.g., Distribution, Logistics, Inventory Procurement).
• Proficient in ERP systems such as SAP, Ariba, o9 Solutions, and reporting tools like PowerBI, QlikView, or similar platforms.
• Strong analytical and numerical skills, with the ability to identify root causes and solve problems using multiple data sources.
• Excellent collaboration, communication, and influencing skills, with a disciplined approach to detail, follow-through, and working under pressure.
  
  

• We provide market-competitive packages and trainings to our staff to ensure they are well-rewarded with room to excel in their career.
• Opportunities to learn and lead: we provide on-the-job trainings to ensure employees are equipped with the most up-to-date skillsets and knowledge.
• Career development: we work with you to advance your career through short-term assignments, relocations and new experiences.
• Work-life balance as a priority: we offer benefits and implement policies to help employees balance their personal and professional priorities.
  
  

• Unwavering commitment to quality and excellence.
• Infusing creativity and innovation throughout all aspects of the business.
• Nurturing and developing world-class talent.
• Cultivating an inclusive and diverse workplace.
• Acting responsibly and caring for the communities we serve.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Personal Care Product Manufacturing

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Get notified about new Senior Customer Service Executive jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago

Petaling Jaya, Selangor, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Petaling Jaya, Selangor, Malaysia 5 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Petaling Jaya, Selangor, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Petaling Jaya, Selangor, Malaysia MYR2,500.00-MYR3,000.00 5 months ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Petaling Jaya, Selangor, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 4 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 9 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR4,000.00-MYR6,000.00 1 week ago

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DEDIENNE AEROSPACE, is a world leader in the design, manufacture and maintenance of aeronautical tooling.
For more than 50 years, our products have demonstrated our expertise, quality of service and technique, all at the cutting edge of industrial performance, in order to provide maximum satisfaction to our customers (aircraft manufacturers, engine manufacturers, firms, MRO companies, leasers, and others).
DEDIENNE AEROSPACE is an international company that operates on every continent and close to its customers, ensuring proximity and a high-quality after-sales service in locations such as Miami, Cincinnati, Querétaro, Dubai, Singapore, Zhuhai, the UK, Qatar, France, Mexico and Bangalore (India).
The diverse range of licences acquired (e.g. with manufacturers of engines, aircraft and equipment), as well as our partnerships with Original Equipment Manufacturers, enable us to position ourselves on the market with strength and credibility and guarantee our sustainable growth.
Our employees, with their variety of cultural backgrounds and nationalities, are our biggest asset, and actively participate in dynamic, ambitious projects with robust values advocated by the company: working in a company of moderate size yet operating on an international scale, while gearing each project towards one objective – customer satisfaction.

If you are dynamic, relish a challenge and enjoy working in a multicultural and international environment, join us!

• ROLE SUMMARY

The Customer Services Technician/Engineer (CST/CSE) primary responsibility is to deliver customer service experience. The goal is to drive success that improves customer satisfaction, maximises customer retention and increases profitability.

The CST/CSE will actively participate discussions across departments, Sales & Marketing / Supply Chain / Customer Services, maintaining responsibility of timeliness and effectiveness of the Customer Services function.

The role will be heavily customer facing, and therefore the CST/CSE will be an ambassador of Dedienne Aerospace, its brand, ethics and business vision.

• JOB DESCRIPTION

Sourcing and Procurement Activities :
- Ability to interpret technical drawings/blueprints determining product pricing and production lead-time
- Maintain and uphold open and transparent processes in all procurement activities
- Implementation of effective procurement process from sourcing of products/services up to ensuring prompt delivery by suppliers to internal customers
- Ability to analyse consolidated data and perform non-biased supplier selection whilst fulfilling cost-saving, timely delivery and deliverance of high quality of products/services
- Ability to deliver continuous cost saving through negotiation and process improvement outcomes
- Effective sourcing and vendor management
- Perform execution of procurement and pricing on system and documentation

Cross Departmental Liaison :
- Liaise closely with Sales & Marketing / Supply Chain / Engineering / Customer Services on improvement to quality of products and services
- In support of the Sales & Marketing team, ensure products and services are quoted in reasonable pricing and lead-time
- Actively participate in regular meetings with Engineering, Sales, Supply Chain and Customer Services to ensure maximisation of cross department discussions

Business Travel and Reporting :
- Occasional business travel will be expected to fulfil the Procurement Executive role
- Compilation of vendors’ information, capabilities, products, and services

Job Descriptions will be reviewed and discussed annually during the staff appraisal.

• PROFILE

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Aviation/Aeronautics/Astronautics), Engineering (Mechanical) or equivalent.
• And / Or at least 2 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Seletar Aerospace Park.
• Preferably Junior Executives specializing in Purchasing/Inventory/Material & Warehouse Management or equivalent.
• Full-Time position(s) available.

Looking for a role where you can build relationships and with high compensation scheme? We’re hiring Customer Relations Consultants to join our friendly and energetic team ! No prior experience? No problem! We provide full training to help you get started.

What You’ll Be Doing:

• Answer customer inquiries via calls and emails with a friendly approach
• Understand customer needs and provide helpful solutions
• Maintain good relationships with clients and follow up on their concerns
• Gather feedback and share ideas to improve our services
• Get involved in fun company events and promotions

What We’re Looking For:

No prior experience needed – we welcome fresh grads & career switchers
Someone who is friendly, approachable, and a great communicator
Able to speak and write English
A team player

Why Join Us?

A fun, supportive work environment
Competitive salary + bonuses
Flexible working hours
Career growth opportunities
Free snacks & drinks – Because happy teams work best!

• Part-time
• Department: Customer Relations

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Malaysia creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Handel Sdn. Bhd. owns and operates four omnichannel stores in Malaysia, including IKEA Damansara, IKEA Cheras, IKEA Tebrau, and IKEA Batu Kawan. To learn more, visit IKEA.my

About the job

• Ensure a positive and joyful shopping experience for all IKEA visitors and customers, focusing on efficiency and empathy.
• Maintain a fast and efficient department that is cost-effective for the store.
• Handle customer issues efficiently and with empathy, aiming for resolution and satisfaction.
• Contribute to fulfilling the four key tasks of the store.

Your responsibilities

• Be helpful and friendly, aiming for a win-win situation and encouraging repeat business.
• Keep your workspace effectively equipped and be ready to assist customers at all times.
• Resolve customer complaints confidently and positively, handling issues promptly.
• Simplify the buying process for customers, making it as easy as possible.
• Listen to customers and use product knowledge and retail understanding to offer informed solutions.
• Resolve complaints within your authority or escalate to a manager when necessary.
• Assist customers with assembling IKEA products and exchanging component parts when needed.
• Record information accurately to help improve future shopping experiences.
• Maintain a safe and secure environment for visitors and colleagues at all times.

Qualifications and qualities

• Cheerful, pleasant personality with a positive attitude.
• Customer-focused, sales-driven, and motivated in a vibrant retail environment.
• Physically fit with a hands-on approach.
• Meticulous with attention to detail and follow-up skills.
• Strong team player capable of working in a fast-paced environment.
• Comfortable handling basic food preparation.
• Able to work on rotating shifts and support retail operations during peak periods, including public holidays and weekends.

Please apply by 20 Feb 2025 .

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Company Description

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

Company Description

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Malaysia creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Handel Sdn. Bhd. owns and operates four omnichannel stores in Malaysia, including IKEA Damansara, IKEA Cheras, IKEA Tebrau and IKEA Batu Kawan. To learn more, visit IKEA.my

Job Description

About the job

• To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
• Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Ensure that customers’ issues are handled efficiently and with empathy.
• Actively working towards fulfilling the four tasks of the store.
  
  

• I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
• My priority is to ensure my work space is effectively equipped at all times throughout the day and that I am ready and available to help customers when needed.
• I have the knowledge, confidence and desire to resolve customer complaints. I deal positively and quickly with any issues they raise.
• I have the knowledge, confidence and desire to make the buying process as easy as possible for our customers.
• I ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues.
• I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
• I know how to assemble IKEA products so I can assist customers who have difficulties assembling them. I also exchange component parts when they are needed offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
• I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
• I ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues.
  
  

• Possess cheerful, pleasant personality with a positive mindset.
• Having customer service minded, sales driven and feel motivated in working in a vibrant retail environment.
• Physically fit with hands-on approach.
• Meticulous with an eye for details and follow-up skill.
• Strong team player and able to work in a fast-paced working environment.
• Comfortable to handle basic food preparation.
• Able to work on rotating shifts and support retail operations during peak periods on public holidays weekends.
  
  

• Seniority level Associate

• Employment type Part-time

• Job function Customer Service
• Industries Retail, Furniture and Home Furnishings Manufacturing, and Manufacturing

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Setia Pearl Island, Penang, Malaysia 1 month ago

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• Performance and Productivity Management: Lead team productivity, ensuring all KPIs are met timely. Manage and supervise individual team member deliverables.
• High-Profile Case Management: Oversee the complete management of high-profile cases, including direct engagement with affected customers and coordination with relevant departments.
• Operational Efficiency and Process Improvement: Address and implement necessary process changes for smooth operations. Manage administrative and disciplinary aspects of the team.
• Quality Control and Compliance: Ensure high accuracy in data input and manage response and closure rates. Drive overall response quality, adhering to MAVCOM audit standards.
• Cross-Functional Collaboration: Liaise with various business units to investigate and resolve complaints, sharing feedback for internal improvements.
• Customer Feedback Analysis: Analyze customer complaints and share statistics for internal improvement and strategy development.
• Complaints Resolution Consultancy: Provide expert consultancy on complaints resolution, especially for region-specific cases (e.g., North Asia, South Asia, Europe, ASEAN).
• Compensation and Claims Management: Authorize compensation in line with Customer Relations Compensation Recovery Matrix and CAAP. Manage and respond to senior management, insurance, legal, and MAVCOM related cases.
• Investigation Leadership: Lead investigations involving government agencies, legal and tribunal cases, collaborating with legal and insurance teams.
• Team Performance Monitoring: Monitor team performance against SLAs and manage high-profile or potential legal cases.
• Stakeholder Engagement: Proactively engage with advocates, top complainants, and high-profile customers. Manage relationships on fraud matters and business integrity.
• Operational Management: Handle productivity, operational, leave, and administration management.
• Innovation and Digital Projects: Lead digital and innovation projects within the unit, ensuring participation and effective implementation.
• To provide support and manage complaints including recovery after business hours when required.
  
  

• Bachelor of Education, Aviation, Arts, Mass Communications, TESL, Business/Management , Legal with 2-3 years of working experience preferably with airlines complaints management, public relations, Airlines Reservation & Ticketing.
• Diploma Field of Study: Bachelor of Education, Aviation, Arts, Mass Communications, TESL, Business/Management, Legal with 3-4 years of working experience preferably with airlines complaints management, public relations, Airlines Reservation & Ticketing.

Job Description

We are searching for a Customer Relationship Management (CRM) Executive who can be involved in managing a company's interactions with current and potential customers, with the goal of improving customer satisfaction, loyalty, and business growth.

Here are some common roles and tasks associated with being a Customer Relation Management (CRM) Executive:

• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Make sure customers get all the information about the program.
• Maintain good relationships with customers.
• Get the feedback from customers to ensure they are satisfied with the service.
• Analyze customer behavior and measure their impact on business outcomes to update strategies.
• Maintain smooth communication with customers and promptly reply to their queries.
• Respond to and resolve customer complaints quickly and efficiently.
• Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively.
• Understand previous customer attitudes to better engage current customers.
• Identify new and more cost-efficient communication channels with customers.
• Identify the most efficient customer interaction approaches & prioritize them accordingly.
• Keep customers updated about the latest collections & special offers in order to increase sales.