What Jobs are available for Customer Experience in Malaysia?
Showing 2760 Customer Experience jobs in Malaysia
Customer Experience
Klang, Selangor
Jobstreet Malaysia
Posted 1 day ago
Job Viewed
Job Description
Respond to queries from parents, students, and tutors through various communication platforms.
Clearly explain services, packages, tutor availability, and payment options.
Match tutors to students based on individual requirements and preferences.
Facilitate communication, ensuring smooth onboarding and accurate class scheduling.
Address and resolve customer concerns promptly, or elevate when necessary.
Maintain and update class schedules, attendance records, and payment details.
Follow up with clients to gather feedback and ensure satisfaction.
Share information on promotions and new services to encourage engagement.
Deliver exceptional customer support in line with SifuTutor’s values.
Application Requirements
What is your expected monthly basic salary?
Which of the following types of qualifications do you have?
How much notice are you required to give your current employer?
#J-18808-Ljbffr
Clearly explain services, packages, tutor availability, and payment options.
Match tutors to students based on individual requirements and preferences.
Facilitate communication, ensuring smooth onboarding and accurate class scheduling.
Address and resolve customer concerns promptly, or elevate when necessary.
Maintain and update class schedules, attendance records, and payment details.
Follow up with clients to gather feedback and ensure satisfaction.
Share information on promotions and new services to encourage engagement.
Deliver exceptional customer support in line with SifuTutor’s values.
Application Requirements
What is your expected monthly basic salary?
Which of the following types of qualifications do you have?
How much notice are you required to give your current employer?
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Customer Experience Professional
Kuala Lumpur, Kuala Lumpur
Honeywell
Posted 26 days ago
Job Viewed
Job Description
**THE FUTURE IS WHAT WE MAKE IT.**
**_Customer Experience Professional_**
**Kuala Lumpur, Malaysia**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
As a Customer Experience Professional, you hold a key role in coordinating and providing support to order management customer services tasks, responsible for end-to-end order processing in SAP (order entry, administration, shipping, invoicing).
**Key Responsibilities:**
+ Process customer orders and bookings in SAP.
+ Confirm orders with sales and customers.
+ Share proforma invoices for payment when needed.
+ Handle RMAs, shipping errors, and warranty requests.
+ Issue debit and credit notes.
+ Monitor open orders and update status/ETA.
+ Coordinate with procurement for out-of-stock items.
+ Communicate order issues and delays with customers.
+ Create and convert quotations to sales orders in SAP.
+ Ensure order accuracy and completeness in ERP.
**Key Experience & Capabilities:**
+ Open to fresh graduates with strong learning agility and growth potential.
+ Excellent communication skills-verbal, written, and phone etiquette.
+ Proactive, eager to learn, and a natural problem-solver.
+ Strong prioritization and analytical skills.
+ Comfortable working in fast-paced, high-pressure environments.
+ Customer-focused and results-driven mindset.
+ Familiarity with order management tools, SAP, and Salesforce (SFDC) is a plus.
+ Proficient in Microsoft Office, especially Excel.
+ Willing to work on public holidays and beyond standard hours.
+ Experience supporting Pacific region customers preferred.
+ Basic understanding of operations, inventory, and customer relationship management.
+ Advantageous to have contact center experience (inbound calls, emails, live chat).
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
**Copyright © 2024 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
**_Customer Experience Professional_**
**Kuala Lumpur, Malaysia**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
As a Customer Experience Professional, you hold a key role in coordinating and providing support to order management customer services tasks, responsible for end-to-end order processing in SAP (order entry, administration, shipping, invoicing).
**Key Responsibilities:**
+ Process customer orders and bookings in SAP.
+ Confirm orders with sales and customers.
+ Share proforma invoices for payment when needed.
+ Handle RMAs, shipping errors, and warranty requests.
+ Issue debit and credit notes.
+ Monitor open orders and update status/ETA.
+ Coordinate with procurement for out-of-stock items.
+ Communicate order issues and delays with customers.
+ Create and convert quotations to sales orders in SAP.
+ Ensure order accuracy and completeness in ERP.
**Key Experience & Capabilities:**
+ Open to fresh graduates with strong learning agility and growth potential.
+ Excellent communication skills-verbal, written, and phone etiquette.
+ Proactive, eager to learn, and a natural problem-solver.
+ Strong prioritization and analytical skills.
+ Comfortable working in fast-paced, high-pressure environments.
+ Customer-focused and results-driven mindset.
+ Familiarity with order management tools, SAP, and Salesforce (SFDC) is a plus.
+ Proficient in Microsoft Office, especially Excel.
+ Willing to work on public holidays and beyond standard hours.
+ Experience supporting Pacific region customers preferred.
+ Basic understanding of operations, inventory, and customer relationship management.
+ Advantageous to have contact center experience (inbound calls, emails, live chat).
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
**Copyright © 2024 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Customer Experience Specialist
Arrow Electronics
Posted 14 days ago
Job Viewed
Job Description
**Position:**
Customer Experience Specialist
**Job Description:**
+ **Customer Interaction:**
+ Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
+ Load orders into the system accurately and efficiently.
+ **Sales Activities and Support:**
+ Handle day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts.
+ Maintain efficiencies in corporate operational processes and procedures.
+ Serve as a liaison among internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing, and other corporate departments), suppliers, and customers.
+ Process quotes and order preparation for specified customers and work with centralized PMs for Quote and Debit information.
+ Notify customers of related price changes.
+ **Problem Resolution:**
+ Address and resolve customer complaints and issues effectively, ensuring customer satisfaction.
+ Ensure execution and manage demand creation activity, applicable contracts, value-added programs, returns, invoicing, credit, and shipping issues.
+ Handle local expediting and assist global opportunities through local escalation.
+ Provide proactive notification to customers of changes to delivery status, conduct bond reviews with customers, and manage Hard & Planned Order management.
+ **Documentation:**
+ Accurately document customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
+ **Feedback Collection:**
+ Gather and report customer feedback to help improve processes.
+ **Team Collaboration:**
+ Work closely with other departments to ensure a seamless customer experience.
+ Support the sales team with direct customer contact for the Order to Invoice process within Planned Demand.
+ Act as a liaison between the sales team to perform root cause analysis and provide more complex problem-solving.
+ Attend and lead customer shortage calls, set internal action plans, and communicate to appropriate account team members.
+ **Process Improvement:**
+ Suggest and implement improvements to enhance the efficiency and quality of customer service operations.
+ Coordinate resources and processing of customer quotations and manage e-Compass engagements and bond requests.
**Job Complexity**
+ Developed specialized skills or multi-skilled through job-related training and considerable on-the-job experience.
+ Completes work under moderate supervision.
+ Likely to act as an informal resource for colleagues with less experience.
+ Identifies key issues and patterns from partial/conflicting data.
+ Takes a broad perspective to problems and spots new, less obvious solutions.
**Location:**
MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Customer Experience Specialist
**Job Description:**
+ **Customer Interaction:**
+ Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
+ Load orders into the system accurately and efficiently.
+ **Sales Activities and Support:**
+ Handle day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts.
+ Maintain efficiencies in corporate operational processes and procedures.
+ Serve as a liaison among internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing, and other corporate departments), suppliers, and customers.
+ Process quotes and order preparation for specified customers and work with centralized PMs for Quote and Debit information.
+ Notify customers of related price changes.
+ **Problem Resolution:**
+ Address and resolve customer complaints and issues effectively, ensuring customer satisfaction.
+ Ensure execution and manage demand creation activity, applicable contracts, value-added programs, returns, invoicing, credit, and shipping issues.
+ Handle local expediting and assist global opportunities through local escalation.
+ Provide proactive notification to customers of changes to delivery status, conduct bond reviews with customers, and manage Hard & Planned Order management.
+ **Documentation:**
+ Accurately document customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
+ **Feedback Collection:**
+ Gather and report customer feedback to help improve processes.
+ **Team Collaboration:**
+ Work closely with other departments to ensure a seamless customer experience.
+ Support the sales team with direct customer contact for the Order to Invoice process within Planned Demand.
+ Act as a liaison between the sales team to perform root cause analysis and provide more complex problem-solving.
+ Attend and lead customer shortage calls, set internal action plans, and communicate to appropriate account team members.
+ **Process Improvement:**
+ Suggest and implement improvements to enhance the efficiency and quality of customer service operations.
+ Coordinate resources and processing of customer quotations and manage e-Compass engagements and bond requests.
**Job Complexity**
+ Developed specialized skills or multi-skilled through job-related training and considerable on-the-job experience.
+ Completes work under moderate supervision.
+ Likely to act as an informal resource for colleagues with less experience.
+ Identifies key issues and patterns from partial/conflicting data.
+ Takes a broad perspective to problems and spots new, less obvious solutions.
**Location:**
MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Customer Experience Specialist
Johor Bahru, Johor
Castlery
Posted today
Job Viewed
Job Description
Join to apply for the
Customer Experience Specialist
role at
Castlery We're rethinking homes for how people really live, and we're looking for a
Customer Experience Specialist
to join our
CX Operations
team to help shape the future of living—one thoughtful detail at a time. Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint. What you will be doing
Provide an omnichannel experience (email, chats, WhatsApp, social media, calls) with a comprehensive understanding of our products and services Personalise and engage customers effectively to drive customer satisfaction Assist customers with enquiries and issues efficiently to mitigate detractors Ensure service standards are met (e.g., CSAT, Quality Assurance, Response time, and Resolution time) What you'll need
Fluent English with excellent written and verbal communication skills At least 2 years of working experience in a related field Ability to determine customer needs and quickly build rapport Empathy to prioritise customer needs, provide appropriate solutions, and set expectations Patience, ownership, and proactive problem solving Analytical and creative approach to solving problems Excellent interpersonal and organisational skills Self-starter, resourceful, and tenacious; team player who collaborates across teams Experience with Zendesk or a similar ticketing system is highly advantageous Position Details
Primary responsibilities involve interacting with customers based in the United States, Canada, or the United Kingdom Working arrangement: Rotating night shifts, five-day workweek which may include weekends and public holidays Job location: Infinity8 Reserve Mid Valley Southkey, Level 28 Job arrangement: Onsite Built for Real Life, Designed for What's Next — At Castlery, we design furniture for real life—durable, beautiful, and adaptable. If you believe that good homes create good lives, come build with us.
#J-18808-Ljbffr
Customer Experience Specialist
role at
Castlery We're rethinking homes for how people really live, and we're looking for a
Customer Experience Specialist
to join our
CX Operations
team to help shape the future of living—one thoughtful detail at a time. Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint. What you will be doing
Provide an omnichannel experience (email, chats, WhatsApp, social media, calls) with a comprehensive understanding of our products and services Personalise and engage customers effectively to drive customer satisfaction Assist customers with enquiries and issues efficiently to mitigate detractors Ensure service standards are met (e.g., CSAT, Quality Assurance, Response time, and Resolution time) What you'll need
Fluent English with excellent written and verbal communication skills At least 2 years of working experience in a related field Ability to determine customer needs and quickly build rapport Empathy to prioritise customer needs, provide appropriate solutions, and set expectations Patience, ownership, and proactive problem solving Analytical and creative approach to solving problems Excellent interpersonal and organisational skills Self-starter, resourceful, and tenacious; team player who collaborates across teams Experience with Zendesk or a similar ticketing system is highly advantageous Position Details
Primary responsibilities involve interacting with customers based in the United States, Canada, or the United Kingdom Working arrangement: Rotating night shifts, five-day workweek which may include weekends and public holidays Job location: Infinity8 Reserve Mid Valley Southkey, Level 28 Job arrangement: Onsite Built for Real Life, Designed for What's Next — At Castlery, we design furniture for real life—durable, beautiful, and adaptable. If you believe that good homes create good lives, come build with us.
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
3
Customer Experience Executive
Kuala Lumpur, Kuala Lumpur
PT Mitrausaha Indonesia Grup
Posted 1 day ago
Job Viewed
Job Description
Funding Societies | Modalku
is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values: Grow Relentlessly:
Strive to become our best, most authentic selves. Enable Teamwork, Disable Politics:
Only by forging togetherness, we help each other succeed. Test Measure Act:
Stay curious and reinvent ourselves, through innovation and experimentation. Focus on Impact:
Create impact through bias for action and tangible results. Serve with Obsession:
Build win-win relationships for the long-term by having a customer obsession. We are looking for a
customer centric individual
who has a knack for continuous improvement for our dynamic and lean CX team. Our ideal teammate should be good at
engaging leads
in our conversion funnel, mainly focusing on converting leads to
potential investors
throughout the customer journey. You should enjoy working in a fast-paced start-up environment. What you will do: Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships. On-boarding customers by processing their applications and performing KYC checks. Perform any day-to-day operational tasks under CX team’s portfolio. Assist in preparing reports. Taking ownership of customer success metrics, from a company to a personal level. Demonstrating strong personal values and a commitment that is in line with our mission and company values. What we are looking for: 1 - 2 years experience in Customer Experience or Customer Support. Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage. Experience in both handling customers’ inquiries and operation will be an added advantage. Experience in Excel and report preparation. Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets. Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships. You’re the first to roll up your sleeve in any BAU and ad-hoc tasks. Having experience in the financial services or fintech industries will be an advantage. What it is in for you: Explore and contribute to continuous improvement projects. Solve problems and challenge the status quo in our daily tasks. Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems. Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more. Benefits: Time off:
We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries. Flexible Working:
We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life. Medical Benefits:
We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too. Mental Health and Wellness:
We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit! Learning & Development:
We believe learning should never end and we support everyone with curated learning programs on our internal learning platform. Tech Support:
We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.
#J-18808-Ljbffr
is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values: Grow Relentlessly:
Strive to become our best, most authentic selves. Enable Teamwork, Disable Politics:
Only by forging togetherness, we help each other succeed. Test Measure Act:
Stay curious and reinvent ourselves, through innovation and experimentation. Focus on Impact:
Create impact through bias for action and tangible results. Serve with Obsession:
Build win-win relationships for the long-term by having a customer obsession. We are looking for a
customer centric individual
who has a knack for continuous improvement for our dynamic and lean CX team. Our ideal teammate should be good at
engaging leads
in our conversion funnel, mainly focusing on converting leads to
potential investors
throughout the customer journey. You should enjoy working in a fast-paced start-up environment. What you will do: Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships. On-boarding customers by processing their applications and performing KYC checks. Perform any day-to-day operational tasks under CX team’s portfolio. Assist in preparing reports. Taking ownership of customer success metrics, from a company to a personal level. Demonstrating strong personal values and a commitment that is in line with our mission and company values. What we are looking for: 1 - 2 years experience in Customer Experience or Customer Support. Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage. Experience in both handling customers’ inquiries and operation will be an added advantage. Experience in Excel and report preparation. Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets. Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships. You’re the first to roll up your sleeve in any BAU and ad-hoc tasks. Having experience in the financial services or fintech industries will be an advantage. What it is in for you: Explore and contribute to continuous improvement projects. Solve problems and challenge the status quo in our daily tasks. Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems. Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more. Benefits: Time off:
We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries. Flexible Working:
We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life. Medical Benefits:
We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too. Mental Health and Wellness:
We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit! Learning & Development:
We believe learning should never end and we support everyone with curated learning programs on our internal learning platform. Tech Support:
We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
4
CUSTOMER EXPERIENCE EXECUTIVE
Rawang, Selangor
UNITY MOMENTUM SDN BHD
Posted 1 day ago
Job Viewed
Job Description
Job Title: Customer Experience Executive Location:
Rawang Integrated Industrial Park Salary Range:
RM 3,000 – RM 4,500 (based on experience) About the role
We are seeking a passionate and detail-oriented
Customer Experience Executive
to join our team. The role focuses on providing excellent customer support and ensuring a smooth experience throughout the customer journey — from pre-sales inquiries to after-sales assistance. Handle customer inquiries and feedback through calls, emails, and online platforms. Manage and coordinate warranty claims, service requests, and product returns. Work closely with logistics, warehouse, and service teams to ensure timely delivery and support. Track and update order status, warranty cases, and service reports. Provide product-related information and assist customers with basic troubleshooting or escalation. Maintain accurate records in the system and ensure customer satisfaction throughout the service process. Qualifications
1–2 years of experience in customer service or related role. Strong communication and problem-solving skills. Good communication skills in Chinese, English and Malay. Able to start work immediately will be prioritized. Benefits
EPF & SOCSO Contributions Annual Bonus Medical Claims Friendly and supportive working environment
#J-18808-Ljbffr
Rawang Integrated Industrial Park Salary Range:
RM 3,000 – RM 4,500 (based on experience) About the role
We are seeking a passionate and detail-oriented
Customer Experience Executive
to join our team. The role focuses on providing excellent customer support and ensuring a smooth experience throughout the customer journey — from pre-sales inquiries to after-sales assistance. Handle customer inquiries and feedback through calls, emails, and online platforms. Manage and coordinate warranty claims, service requests, and product returns. Work closely with logistics, warehouse, and service teams to ensure timely delivery and support. Track and update order status, warranty cases, and service reports. Provide product-related information and assist customers with basic troubleshooting or escalation. Maintain accurate records in the system and ensure customer satisfaction throughout the service process. Qualifications
1–2 years of experience in customer service or related role. Strong communication and problem-solving skills. Good communication skills in Chinese, English and Malay. Able to start work immediately will be prioritized. Benefits
EPF & SOCSO Contributions Annual Bonus Medical Claims Friendly and supportive working environment
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
5
Customer Experience Specialist
Kuala Lumpur, Kuala Lumpur
Phillip Securities
Posted 2 days ago
Job Viewed
Job Description
Support Wealth Management growth in B2B and B2C channels by engaging with advisors and clients. Manage client interactions across various market segments, including retail and corporate. Conduct manual system checks for ad-hoc projects as part of the monitoring and follow-up process. Address service enquiries on the B2B FAME platform and collect feedback for platform improvement. Apply knowledge of client onboarding requirements and regulations. Assist with account onboarding and trade submissions within set timeframes. Maintain familiarity with equities and wealth management products. Generate standard and customised analytical reports for channels and B2B partners to inform decision-making. Learn to execute and perform basic troubleshooting for Robotics Process Automation (RPA) processes. Develop skills in RPA and related technologies to improve process efficiency. Requirements
Ability to work independently and complete tasks with minimal supervision. Organised, attentive to detail, and demonstrates strong follow-up abilities. Willingness to acquire new technological competencies and knowledge. Possession of a recognised diploma or degree in any discipline; finance qualifications from English-based universities are preferred. At least 1-3 years of relevant work experience is preferred. Effective communication and interpersonal skills. Working hours align with Singapore’s standard business hours (9a.m.-6p.m.) and public holidays.
#J-18808-Ljbffr
Ability to work independently and complete tasks with minimal supervision. Organised, attentive to detail, and demonstrates strong follow-up abilities. Willingness to acquire new technological competencies and knowledge. Possession of a recognised diploma or degree in any discipline; finance qualifications from English-based universities are preferred. At least 1-3 years of relevant work experience is preferred. Effective communication and interpersonal skills. Working hours align with Singapore’s standard business hours (9a.m.-6p.m.) and public holidays.
#J-18808-Ljbffr
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6
Customer Experience Executive
Petaling Jaya, Selangor
Bjak
Posted 2 days ago
Job Viewed
Job Description
Position Overview: As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently
Responsibilites
Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary.
Maintain a high level of product knowledge to assist customers effectively.
Provide timely and professional assistance to customers via live chats.
Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
Work together as a team to achieve timely turnaround time and quality replies to every customer.
Stay up to date on company policies, procedures, and product knowledge.
Contribute to a positive and collaborative work environment.
Requirements
This role is open only to locals.
Fully Work from Office - Office Location: 1 Tech Park, Bandar Utama
Able to work in a shift arrangement
6 working days
Possess own transportation is encouraged
Open to fresh graduates
Required language(s): English, Bahasa Malaysia
Minimum Diploma/Degree in any field
High level of attention to details.
Strong work ethic and willingness to take on any tasks.
Comfortable working in an extremely fast paced and international environment
Full Training Provided (Theory & Hands-on training)
A positive attitude and a commitment to delivering outstanding service
Ability to communicate with customers with a level of empathy.
Immediate availability is a plus point.
Benefits
International work environment and flat organization
Team culture - highly practical and results oriented.
Free training and development, constantly improve yourself.
Fast moving, challenging and unique business problems.
Competitive salary.
Casual work attire
About Us Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.
Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world.
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Responsibilites
Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary.
Maintain a high level of product knowledge to assist customers effectively.
Provide timely and professional assistance to customers via live chats.
Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
Work together as a team to achieve timely turnaround time and quality replies to every customer.
Stay up to date on company policies, procedures, and product knowledge.
Contribute to a positive and collaborative work environment.
Requirements
This role is open only to locals.
Fully Work from Office - Office Location: 1 Tech Park, Bandar Utama
Able to work in a shift arrangement
6 working days
Possess own transportation is encouraged
Open to fresh graduates
Required language(s): English, Bahasa Malaysia
Minimum Diploma/Degree in any field
High level of attention to details.
Strong work ethic and willingness to take on any tasks.
Comfortable working in an extremely fast paced and international environment
Full Training Provided (Theory & Hands-on training)
A positive attitude and a commitment to delivering outstanding service
Ability to communicate with customers with a level of empathy.
Immediate availability is a plus point.
Benefits
International work environment and flat organization
Team culture - highly practical and results oriented.
Free training and development, constantly improve yourself.
Fast moving, challenging and unique business problems.
Competitive salary.
Casual work attire
About Us Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.
Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world.
#J-18808-Ljbffr
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7
Customer Experience Executive
Klang, Selangor
Fujiaire Global
Posted 2 days ago
Job Viewed
Job Description
To be responsible for handling Business Partners in the State/state about the Cuckoo Air Conditioning installation process and progress (end-to-end process). To act as Fujicare Sdn Bhd liaison person with Business Partners and customers regarding the Air Conditioning Rent-to-own program by Cuckoo. To effectively manage the respective State's installation and IC cases. To attend to all customer queries and complaints timely and follow the Standard Operating Procedure (SOP) set. To deliver an excellent customer service standard every time interacting with customers and Business Partners. Consistently monitor the performance of all Business Partners in the aspects of: To make sure all jobs/cases are being attended to and completed timely as per the Standard Operating Procedure (SOP). To follow up on all IC cases daily to make sure all cases are attended to following the Standard Operating Procedure (SOP). Submit all invoices received by our Business Partners promptly (without fail). To assist and support our Stakeholders in all areas required as per the agreed Service Level Agreement (SLA). To assist the Team Leader in monitoring time performance and to initiate/suggest appropriate actions. To support/advise Business Partners in all their needs regarding their responsibilities. To immediately highlight to the respective Team Leader should there be challenges in/during performing their duties. Develop and maintain strong relationships with Business Partners, and stakeholder team members to ensure ongoing satisfaction. To attend any Customer Service Department meeting, discussion, training, etc. as and when required. To promote a harmonious working environment within the department and the entire organization. Undertake any other duties when assigned by the Management from time to time. Qualification
Excellent communication and interpersonal skills. Patience and the ability to handle challenging situations with professionalism. Problem‑solving skills and a proactive approach to addressing customer needs. Familiarity with customer service software and systems. Adaptability to evolving processes and procedures.
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Excellent communication and interpersonal skills. Patience and the ability to handle challenging situations with professionalism. Problem‑solving skills and a proactive approach to addressing customer needs. Familiarity with customer service software and systems. Adaptability to evolving processes and procedures.
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8
Customer Experience Associate
Kuala Lumpur, Kuala Lumpur
ARBA Travel
Posted 4 days ago
Job Viewed
Job Description
Customer Experience Associate
ARBA Travel marries humane with technology to build a better travel experience. We aim to become leading Travel Company in Halal Tourism which valued at $250 Billion worldwide. We work only with A-Talent. We favor hiring from diverse backgrounds, not just in tourism! Our team spans various disciplines from top universities worldwide : Finance, Engineering, Political Economy, Biotech, Actuarial Science, Computer Science, Sales, Digital Marketing, Islamic Studies, and Tourism. Your Mission You are responsible for delivering
gold standards customer experience
by designing the perfect ARBA Customer Journey during Pre-Trip, During Trip & Post-Trip. As the friendly face behind the screen, you'll be the
go-to guru for ARBA Travellers
seeking assistance. Whether they reach out via WhatsApp, email, or phone call, your mission is to dazzle them with your quick wit and unwavering helpfulness. Skillsets & Requirement Empathy is a must
: It is very important for ARBA Travel’s Customer Experience to have decent sensibility when offering consultation, troubleshooting, listening to customer’s concern or when resolving any issues. Good in communication
: You are good at choosing the right words on the right time to the right person. EPF, SOCSO Health allowance Cost of living allowance Work-From-Anywhere Days Join Company’s Domestic or Oversea trip Access to growth courses. We are
hiring urgently ! If you’re passionate about delivering exceptional customer experiences and are ready to start immediately, we’d love to hear from you. Apply today and be part of ARBA’s journey! We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-Ljbffr
ARBA Travel marries humane with technology to build a better travel experience. We aim to become leading Travel Company in Halal Tourism which valued at $250 Billion worldwide. We work only with A-Talent. We favor hiring from diverse backgrounds, not just in tourism! Our team spans various disciplines from top universities worldwide : Finance, Engineering, Political Economy, Biotech, Actuarial Science, Computer Science, Sales, Digital Marketing, Islamic Studies, and Tourism. Your Mission You are responsible for delivering
gold standards customer experience
by designing the perfect ARBA Customer Journey during Pre-Trip, During Trip & Post-Trip. As the friendly face behind the screen, you'll be the
go-to guru for ARBA Travellers
seeking assistance. Whether they reach out via WhatsApp, email, or phone call, your mission is to dazzle them with your quick wit and unwavering helpfulness. Skillsets & Requirement Empathy is a must
: It is very important for ARBA Travel’s Customer Experience to have decent sensibility when offering consultation, troubleshooting, listening to customer’s concern or when resolving any issues. Good in communication
: You are good at choosing the right words on the right time to the right person. EPF, SOCSO Health allowance Cost of living allowance Work-From-Anywhere Days Join Company’s Domestic or Oversea trip Access to growth courses. We are
hiring urgently ! If you’re passionate about delivering exceptional customer experiences and are ready to start immediately, we’d love to hear from you. Apply today and be part of ARBA’s journey! We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9