What Jobs are available for Answering Customer Inquiries in Malaysia?

Efficiently respond and communicate with clients to understand and service their needs via livechat Effectively analyse customer data to make appropriate recommendations and problem resolutions Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business Build rapport with clients and effectively diffuses conflict and opposition Contribute to team effort by accomplishing related results as needed Commit to meeting quality standards in processing customer adjustment Requirements

Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer

Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses)

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Efficiently respond and communicate with clients to understand and service their needs via livechat Effectively analyse customer data to make appropriate recommendations and problem resolutions Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business Build rapport with clients and effectively diffuses conflict and opposition Contribute to team effort by accomplishing related results as needed Commit to meeting quality standards in processing customer adjustment Requirements

Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer

Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses) Apply for Customer Support Specialist

Full name Email Phone I have a link to a resume Attach a resume as a file I acknowledge that I have read, understood, and accepted the contents of the Privacy Notice , and I consent to the processing of my personal data as part of this application.

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Overview

Airbus Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Scope of Position

To manage customer daily orders (Exchange Orders) and ensure delivery of components within FHS set KPI and contractual obligation with Customers. Act as the focal point for FHS Customers in regards to the management of all Routine and Replenishment orders by providing up to date status on all open Order via mail, phone calls and reports. Identify and propose suitable solutions within FHS Supply Chain by understanding customer needs, analyzing FHS available assets (review of stock location and component Airworthiness Certificates) and coordinating with all FHS Stakeholders Internal (Repair Manager, Asset Acquisition, Quality) and External (Suppliers) to ensure that customer operations are not disrupted. Build sustainable relationships and trust with customers through open and interactive communication. Key Responsibilities

Manage incoming Routine and Replenishment Exchange Orders from FHS Customers (Airlines) and take action to ensure the release and delivery of the required components within the contractual lead-time. Identify customers’ needs, liaise with customers for additional information (if any) and analyze the impact of any delays in providing the part. Provide feedback to the customers on progress as per set timeline for each priority. Propose the most suitable solution within the FHS Supply Chain, by reviewing component airworthiness certification and physical location of the unit, ensure the solution provided meets the customers’ quality/airworthiness requirements (unique to each Civil Aviation Authority) and ensure delivery within the contractual time. Clarify and challenge customers’ needs and urgency to avoid any unnecessary cost impact to relevant parties. Manage efficient communication with customers within the stipulated Service Level Agreement (SLA) to avoid customer escalation. Evaluate and prioritize solutions within FHS Supply Chain to fulfill customers’ needs when under a nil stock situation. Launch Request for Quotation (RFQ) to the part Original Manufacturer (OEM) and source in the open Market if there is no acceptable solution within the FHS Supply Chain. Compare and analyze quotations and understand and review the general condition of Sales of each offer. Get greenlight for pool sizing and raise purchase requisition to Asset Acquisition team or place a Purchase Order if the parts meet Airbus Quality Standards and pricing is within the delegated threshold. Negotiate with Airbus Approved Vendors for a better price offer in order to reduce impact on FHS CAPEX and OPEX Understand and comply with Civil Aviation requirements and Export Control regulations to avoid part rejection or breach of regulations. Manage effective daily communication with customers by answering customer queries in a professional and timely manner. Manage customer backorder resolution and regular status reporting following the appropriate timeline for each customer. Evaluate the root causes for any order having exceeded the service level lead time. Manage internal meetings (backlog review, operations coordination with daily drumbeat) Ensure that any required parts are sourced and shipped according to contract and maintaining contact with all involved parties throughout the whole process. Effectively manage various Airbus IT tools. Manage FHS IT systems with accurate data and recording all milestones in the systems correctly. Contribute to process improvement in highlighting issues by going through the proper escalation points within the management team. Ensure that contract customer requirements are processed in a timely manner and that exceptionally high quality customer service is delivered at all times. Act as main driver to the health of supply chain by detecting and documenting abnormal status and drumbeating the responsible stakeholders to resolve the issues as soon as possible. May be assigned to undertake adhoc individual tasks based on operation needs. Upkeep and live Airbus Values, Leadership Model and Code of Conduct to be exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and Code of Conduct (do not delete, mandatory content of all JDs) Carry out any other task as directed by the superior . (do not delete, mandatory content of all JDs) Requirements

Diploma with min 2 year relevant working experience or Advanced/Higher/Graduate Diploma/Bachelor's Degree with min of 2 years relevant working experience Time management, well organized Customer satisfaction mindset oriented Able to work with autonomy Communication Skills Team Working Negotiation Skills This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company & Employment

Airbus Customer Services Sdn Bhd Employment Type: Permanent Experience Level: Professional Job Family: Material Support & services By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Seniority level

Entry level Employment type

Full-time Job function

Information Technology Industries

Aviation and Aerospace Component Manufacturing

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Location: Remote work Notice Period: Immediate Joiner to 30days max. Salary Budget – 4 to 5 Lacs

The Customer Support Executive in Accounting provides assistance to clients and customers by addressing their inquiries and resolving issues related to accounting services and financial products. This role requires strong communication skills, a good understanding of accounting principles, and the ability to troubleshoot and resolve client issues efficiently.

Key Responsibilities

Customer Assistance

Provide support to clients via phone, email, and live chat.

Respond to inquiries related to accounting software, financial statements, billing, and other accounting-related matters.

Assist clients with troubleshooting and resolving issues promptly.

Issue Resolution

Identify, investigate, and resolve customer issues in a timely manner.

Escalate complex issues to higher-level support or specialized departments when necessary.

Follow up with clients to ensure their issues are fully resolved and they are satisfied with the service provided.

Product Knowledge

Maintain a thorough understanding of the company’s accounting products and services.

Stay updated with new features, updates, and changes in accounting regulations.

Educate clients on how to use accounting software and other financial tools effectively.

Customer Relationship Management

Build and maintain strong relationships with clients by providing exceptional customer service.

Keep accurate records of customer interactions, issues, and resolutions in the CRM system.

Gather customer feedback and provide suggestions for product improvements.

Training and Support

Conduct training sessions for clients on how to use accounting software and understand financial reports.

Create and update user manuals, FAQs, and other support documentation.

Assist in onboarding new clients and setting up their accounting systems.

Team Collaboration

Work closely with other departments, including accounting, sales, and technical support, to ensure cohesive service delivery.

Participate in team meetings and contribute to the continuous improvement of customer support processes.

Qualifications and Skills

Education

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

Experience

2-3 years of customer support or a related field experience, preferably within the accounting or financial services industry.

Experience with accounting softwares (e.g., QuickBooks, Xero, Capium, Sage).

Skills

Strong understanding of accounting principles and financial statements.

Excellent communication and interpersonal skills.

Proficiency in using customer support software and CRM systems.

Problem-solving skills and the ability to work under pressure.

Attention to detail and accuracy in handling financial information.

Personal Attributes

Professionalism: Demonstrates a high level of professionalism and ethical standards.

Client-Focused: Committed to providing excellent service and building strong client relationships.

Patience: Ability to remain patient and calm while addressing client issues and concerns.

Proactive: Takes initiative to identify and address potential issues before they escalate.

Team Player: Works well in a team environment and collaborates effectively with colleagues.

Working Conditions

Environment: Remote work.

Hours: Full-time position with potential for occasional overtime during peak periods.

Tools: Use of accounting software, customer support platforms, and Microsoft Office Suite.

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Location: Remote work Notice Period: Immediate Joiner to 30days max. Salary Budget – 4 to 5 Lacs

The Customer Support Executive in Accounting provides assistance to clients and customers by addressing their inquiries and resolving issues related to accounting services and financial products. This role requires strong communication skills, a good understanding of accounting principles, and the ability to troubleshoot and resolve client issues efficiently.

Key Responsibilities

Customer Assistance

Provide support to clients via phone, email, and live chat.

Respond to inquiries related to accounting software, financial statements, billing, and other accounting-related matters.

Assist clients with troubleshooting and resolving issues promptly.

Issue Resolution

Identify, investigate, and resolve customer issues in a timely manner.

Escalate complex issues to higher-level support or specialized departments when necessary.

Follow up with clients to ensure their issues are fully resolved and they are satisfied with the service provided.

Product Knowledge

Maintain a thorough understanding of the company’s accounting products and services.

Stay updated with new features, updates, and changes in accounting regulations.

Educate clients on how to use accounting software and other financial tools effectively.

Customer Relationship Management

Build and maintain strong relationships with clients by providing exceptional customer service.

Keep accurate records of customer interactions, issues, and resolutions in the CRM system.

Gather customer feedback and provide suggestions for product improvements.

Training and Support

Conduct training sessions for clients on how to use accounting software and understand financial reports.

Create and update user manuals, FAQs, and other support documentation.

Assist in onboarding new clients and setting up their accounting systems.

Team Collaboration

Work closely with other departments, including accounting, sales, and technical support, to ensure cohesive service delivery.

Participate in team meetings and contribute to the continuous improvement of customer support processes.

Qualifications and Skills

Education

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

Experience

2-3 years of customer support or a related field experience, preferably within the accounting or financial services industry.

Experience with accounting softwares (e.g., QuickBooks, Xero, Capium, Sage).

Skills

Strong understanding of accounting principles and financial statements.

Excellent communication and interpersonal skills.

Proficiency in using customer support software and CRM systems.

Problem-solving skills and the ability to work under pressure.

Attention to detail and accuracy in handling financial information.

Personal Attributes

Professionalism: Demonstrates a high level of professionalism and ethical standards.

Client-Focused: Committed to providing excellent service and building strong client relationships.

Patience: Ability to remain patient and calm while addressing client issues and concerns.

Proactive: Takes initiative to identify and address potential issues before they escalate.

Team Player: Works well in a team environment and collaborates effectively with colleagues.

Working Conditions

Environment: Remote work.

Hours: Full-time position with potential for occasional overtime during peak periods.

Tools: Use of accounting software, customer support platforms, and Microsoft Office Suite.

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Location: Remote work Notice Period: Immediate Joiner to 30days max. Salary Budget – 4 to 5 Lacs

The Customer Support Executive in Accounting provides assistance to clients and customers by addressing their inquiries and resolving issues related to accounting services and financial products. This role requires strong communication skills, a good understanding of accounting principles, and the ability to troubleshoot and resolve client issues efficiently.

Key Responsibilities

Customer Assistance

Provide support to clients via phone, email, and live chat.

Respond to inquiries related to accounting software, financial statements, billing, and other accounting-related matters.

Assist clients with troubleshooting and resolving issues promptly.

Issue Resolution

Identify, investigate, and resolve customer issues in a timely manner.

Escalate complex issues to higher-level support or specialized departments when necessary.

Follow up with clients to ensure their issues are fully resolved and they are satisfied with the service provided.

Product Knowledge

Maintain a thorough understanding of the company’s accounting products and services.

Stay updated with new features, updates, and changes in accounting regulations.

Educate clients on how to use accounting software and other financial tools effectively.

Customer Relationship Management

Build and maintain strong relationships with clients by providing exceptional customer service.

Keep accurate records of customer interactions, issues, and resolutions in the CRM system.

Gather customer feedback and provide suggestions for product improvements.

Training and Support

Conduct training sessions for clients on how to use accounting software and understand financial reports.

Create and update user manuals, FAQs, and other support documentation.

Assist in onboarding new clients and setting up their accounting systems.

Team Collaboration

Work closely with other departments, including accounting, sales, and technical support, to ensure cohesive service delivery.

Participate in team meetings and contribute to the continuous improvement of customer support processes.

Qualifications and Skills

Education

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

Experience

2-3 years of customer support or a related field experience, preferably within the accounting or financial services industry.

Experience with accounting softwares (e.g., QuickBooks, Xero, Capium, Sage).

Skills

Strong understanding of accounting principles and financial statements.

Excellent communication and interpersonal skills.

Proficiency in using customer support software and CRM systems.

Problem-solving skills and the ability to work under pressure.

Attention to detail and accuracy in handling financial information.

Personal Attributes

Professionalism: Demonstrates a high level of professionalism and ethical standards.

Client-Focused: Committed to providing excellent service and building strong client relationships.

Patience: Ability to remain patient and calm while addressing client issues and concerns.

Proactive: Takes initiative to identify and address potential issues before they escalate.

Team Player: Works well in a team environment and collaborates effectively with colleagues.

Working Conditions

Environment: Remote work.

Hours: Full-time position with potential for occasional overtime during peak periods.

Tools: Use of accounting software, customer support platforms, and Microsoft Office Suite.

#J-18808-Ljbffr

Location: Remote work Notice Period: Immediate Joiner to 30days max. Salary Budget – 4 to 5 Lacs

The Customer Support Executive in Accounting provides assistance to clients and customers by addressing their inquiries and resolving issues related to accounting services and financial products. This role requires strong communication skills, a good understanding of accounting principles, and the ability to troubleshoot and resolve client issues efficiently.

Key Responsibilities

Customer Assistance

Provide support to clients via phone, email, and live chat.

Respond to inquiries related to accounting software, financial statements, billing, and other accounting-related matters.

Assist clients with troubleshooting and resolving issues promptly.

Issue Resolution

Identify, investigate, and resolve customer issues in a timely manner.

Escalate complex issues to higher-level support or specialized departments when necessary.

Follow up with clients to ensure their issues are fully resolved and they are satisfied with the service provided.

Product Knowledge

Maintain a thorough understanding of the company’s accounting products and services.

Stay updated with new features, updates, and changes in accounting regulations.

Educate clients on how to use accounting software and other financial tools effectively.

Customer Relationship Management

Build and maintain strong relationships with clients by providing exceptional customer service.

Keep accurate records of customer interactions, issues, and resolutions in the CRM system.

Gather customer feedback and provide suggestions for product improvements.

Training and Support

Conduct training sessions for clients on how to use accounting software and understand financial reports.

Create and update user manuals, FAQs, and other support documentation.

Assist in onboarding new clients and setting up their accounting systems.

Team Collaboration

Work closely with other departments, including accounting, sales, and technical support, to ensure cohesive service delivery.

Participate in team meetings and contribute to the continuous improvement of customer support processes.

Qualifications and Skills

Education

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

Experience

2-3 years of customer support or a related field experience, preferably within the accounting or financial services industry.

Experience with accounting softwares (e.g., QuickBooks, Xero, Capium, Sage).

Skills

Strong understanding of accounting principles and financial statements.

Excellent communication and interpersonal skills.

Proficiency in using customer support software and CRM systems.

Problem-solving skills and the ability to work under pressure.

Attention to detail and accuracy in handling financial information.

Personal Attributes

Professionalism: Demonstrates a high level of professionalism and ethical standards.

Client-Focused: Committed to providing excellent service and building strong client relationships.

Patience: Ability to remain patient and calm while addressing client issues and concerns.

Proactive: Takes initiative to identify and address potential issues before they escalate.

Team Player: Works well in a team environment and collaborates effectively with colleagues.

Working Conditions

Environment: Remote work.

Hours: Full-time position with potential for occasional overtime during peak periods.

Tools: Use of accounting software, customer support platforms, and Microsoft Office Suite.

#J-18808-Ljbffr

Location: Remote work Notice Period: Immediate Joiner to 30days max. Salary Budget – 4 to 5 Lacs

The Customer Support Executive in Accounting provides assistance to clients and customers by addressing their inquiries and resolving issues related to accounting services and financial products. This role requires strong communication skills, a good understanding of accounting principles, and the ability to troubleshoot and resolve client issues efficiently.

Key Responsibilities

Customer Assistance

Provide support to clients via phone, email, and live chat.

Respond to inquiries related to accounting software, financial statements, billing, and other accounting-related matters.

Assist clients with troubleshooting and resolving issues promptly.

Issue Resolution

Identify, investigate, and resolve customer issues in a timely manner.

Escalate complex issues to higher-level support or specialized departments when necessary.

Follow up with clients to ensure their issues are fully resolved and they are satisfied with the service provided.

Product Knowledge

Maintain a thorough understanding of the company’s accounting products and services.

Stay updated with new features, updates, and changes in accounting regulations.

Educate clients on how to use accounting software and other financial tools effectively.

Customer Relationship Management

Build and maintain strong relationships with clients by providing exceptional customer service.

Keep accurate records of customer interactions, issues, and resolutions in the CRM system.

Gather customer feedback and provide suggestions for product improvements.

Training and Support

Conduct training sessions for clients on how to use accounting software and understand financial reports.

Create and update user manuals, FAQs, and other support documentation.

Assist in onboarding new clients and setting up their accounting systems.

Team Collaboration

Work closely with other departments, including accounting, sales, and technical support, to ensure cohesive service delivery.

Participate in team meetings and contribute to the continuous improvement of customer support processes.

Qualifications and Skills

Education

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

Experience

2-3 years of customer support or a related field experience, preferably within the accounting or financial services industry.

Experience with accounting softwares (e.g., QuickBooks, Xero, Capium, Sage).

Skills

Strong understanding of accounting principles and financial statements.

Excellent communication and interpersonal skills.

Proficiency in using customer support software and CRM systems.

Problem-solving skills and the ability to work under pressure.

Attention to detail and accuracy in handling financial information.

Personal Attributes

Professionalism: Demonstrates a high level of professionalism and ethical standards.

Client-Focused: Committed to providing excellent service and building strong client relationships.

Patience: Ability to remain patient and calm while addressing client issues and concerns.

Proactive: Takes initiative to identify and address potential issues before they escalate.

Team Player: Works well in a team environment and collaborates effectively with colleagues.

Working Conditions

Environment: Remote work.

Hours: Full-time position with potential for occasional overtime during peak periods.

Tools: Use of accounting software, customer support platforms, and Microsoft Office Suite.

#J-18808-Ljbffr

Location: Remote work Notice Period: Immediate Joiner to 30days max. Salary Budget – 4 to 5 Lacs

The Customer Support Executive in Accounting provides assistance to clients and customers by addressing their inquiries and resolving issues related to accounting services and financial products. This role requires strong communication skills, a good understanding of accounting principles, and the ability to troubleshoot and resolve client issues efficiently.

Key Responsibilities

Customer Assistance

Provide support to clients via phone, email, and live chat.

Respond to inquiries related to accounting software, financial statements, billing, and other accounting-related matters.

Assist clients with troubleshooting and resolving issues promptly.

Issue Resolution

Identify, investigate, and resolve customer issues in a timely manner.

Escalate complex issues to higher-level support or specialized departments when necessary.

Follow up with clients to ensure their issues are fully resolved and they are satisfied with the service provided.

Product Knowledge

Maintain a thorough understanding of the company’s accounting products and services.

Stay updated with new features, updates, and changes in accounting regulations.

Educate clients on how to use accounting software and other financial tools effectively.

Customer Relationship Management

Build and maintain strong relationships with clients by providing exceptional customer service.

Keep accurate records of customer interactions, issues, and resolutions in the CRM system.

Gather customer feedback and provide suggestions for product improvements.

Training and Support

Conduct training sessions for clients on how to use accounting software and understand financial reports.

Create and update user manuals, FAQs, and other support documentation.

Assist in onboarding new clients and setting up their accounting systems.

Team Collaboration

Work closely with other departments, including accounting, sales, and technical support, to ensure cohesive service delivery.

Participate in team meetings and contribute to the continuous improvement of customer support processes.

Qualifications and Skills

Education

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

Experience

2-3 years of customer support or a related field experience, preferably within the accounting or financial services industry.

Experience with accounting softwares (e.g., QuickBooks, Xero, Capium, Sage).

Skills

Strong understanding of accounting principles and financial statements.

Excellent communication and interpersonal skills.

Proficiency in using customer support software and CRM systems.

Problem-solving skills and the ability to work under pressure.

Attention to detail and accuracy in handling financial information.

Personal Attributes

Professionalism: Demonstrates a high level of professionalism and ethical standards.

Client-Focused: Committed to providing excellent service and building strong client relationships.

Patience: Ability to remain patient and calm while addressing client issues and concerns.

Proactive: Takes initiative to identify and address potential issues before they escalate.

Team Player: Works well in a team environment and collaborates effectively with colleagues.

Working Conditions

Environment: Remote work.

Hours: Full-time position with potential for occasional overtime during peak periods.

Tools: Use of accounting software, customer support platforms, and Microsoft Office Suite.

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