What Jobs are available for Call Centers in Malaysia?
Showing 2539 Call Centers jobs in Malaysia
Help Desk / Receptionist
Klang, Selangor
CTOS
Posted 1 day ago
Job Viewed
Job Description
About the role We are seeking an experienced Service Centre professional to join our team at CTOS Data Systems Sdn Bhd in Petaling Jaya, Selangor. In this full‑time role, you will play a crucial part in providing exceptional customer service and support to our valued clients.
What you’ll be doing
Provide explanation and consultancy services to customers about credit reports and any information related to the Company.
Attend to enquiries about products and solutions.
Assist customers with registration and credit report checking.
Maintain a positive, empathetic and professional attitude towards customers.
Be customer‑centric, willing to go the extra mile to optimize customer experience.
Have a pleasant personality with good interpersonal and communication skills.
Perform basic administration and data entry into Salesforce to record daily activities.
Manage and ensure Service Center is presentable.
Handle emails, inbound and outbound calls on customer’s enquiries about the ETR record.
Provide support on business compliance matters in accordance with the Company’s business compliance framework.
What we’re looking for
Candidate must possess at least SPM level or above in any related field. Fresh graduates are encouraged to apply. (Training will be provided)
Self‑starter and able to work independently with minimum supervision.
Ability to present, persuade and communicate effectively.
Proficient in written and spoken English and Bahasa Malaysia. Mandarin and/or Tamil is an added advantage.
Computer literate and data entry skills.
Possess own transport.
What we offer At CTOS Data Systems Sdn Bhd, we value our employees and strive to create a supportive and rewarding work environment. We offer competitive remuneration, opportunities for career development, and a range of benefits to support your wellbeing.
About us CTOS Data Systems Sdn Bhd is a leading provider of credit reporting and business information services in Malaysia. With a strong commitment to innovation and customer‑centric solutions, we are dedicated to empowering businesses and individuals to make informed decisions.
Apply now to join our dynamic team and be a part of our continued success.
#J-18808-Ljbffr
What you’ll be doing
Provide explanation and consultancy services to customers about credit reports and any information related to the Company.
Attend to enquiries about products and solutions.
Assist customers with registration and credit report checking.
Maintain a positive, empathetic and professional attitude towards customers.
Be customer‑centric, willing to go the extra mile to optimize customer experience.
Have a pleasant personality with good interpersonal and communication skills.
Perform basic administration and data entry into Salesforce to record daily activities.
Manage and ensure Service Center is presentable.
Handle emails, inbound and outbound calls on customer’s enquiries about the ETR record.
Provide support on business compliance matters in accordance with the Company’s business compliance framework.
What we’re looking for
Candidate must possess at least SPM level or above in any related field. Fresh graduates are encouraged to apply. (Training will be provided)
Self‑starter and able to work independently with minimum supervision.
Ability to present, persuade and communicate effectively.
Proficient in written and spoken English and Bahasa Malaysia. Mandarin and/or Tamil is an added advantage.
Computer literate and data entry skills.
Possess own transport.
What we offer At CTOS Data Systems Sdn Bhd, we value our employees and strive to create a supportive and rewarding work environment. We offer competitive remuneration, opportunities for career development, and a range of benefits to support your wellbeing.
About us CTOS Data Systems Sdn Bhd is a leading provider of credit reporting and business information services in Malaysia. With a strong commitment to innovation and customer‑centric solutions, we are dedicated to empowering businesses and individuals to make informed decisions.
Apply now to join our dynamic team and be a part of our continued success.
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
0
IT Help Desk
Kuala Lumpur, Kuala Lumpur
Krypton Fund Services
Posted 16 days ago
Job Viewed
Job Description
Primary Responsibilities
Serves as the first point of contact for technical support within an organization. Assist users in resolving hardware, software, and network-related issues, either remotely or on-site. Ensure smooth operation of IT systems and minimize downtime for end-users.
Respond to incoming support request via phone, email, ticketing system. diagnose and troubleshoot hardware/software issues
Log and manage support tickets using IT service management tools (ITSM), document issues and resolutions for future reference and knowledge sharing, maintain accurate records of user interactions and technical issues.
Install and configure desktops, laptops, printers, and mobile devices onsite and remotely, support the setup of email, VPN, remote access, and user accounts, deploy software updates, patches, and antivirus solutions.
Monitor system alerts and health indicators, perform routine maintenance to prevent issues before they occur.
Educate users on common issues and best practices, communicate downtime, changes, and maintenance schedules.
Collaborate with internal and external IT teams and business users to develop, document, and test the Business Continuity plan, ensuring preparedness for potential disruptions or disasters.
Must be available during normal business hours for the hired location and may act as overnight support for all locations depending on region coverage, ensuring timely resolution of IT issues and emergencies.
Possess a strong understanding of Office products, Windows Operating Systems (particularly Windows 11 Professional), Windows Server Operating Systems (especially Active Directory), VMWare, and Office 365 administration, Virtual Server Software and Management
Qualifications
CompTIA A+ Certified – Entry-level certification in hardware and software support.
Brings over 2 years of hands-on experience in IT roles, with proven expertise in network administration, system monitoring, and infrastructure maintenance.
Proficiency in utilizing Network Management and Monitoring systems, with the ability to troubleshoot system performance issues and implement solutions.
Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and collaborate with internal teams and external vendors.
Proactive and self-motivated, with a willingness to learn, share knowledge, and cooperate with team members to achieve common goals.
Strong problem-solving skills, with the ability to independently solve and be proactive in technical issues and drive continuous improvement in IT operations and services as well as Time management and multitasking
Familiarity with Active Directory, user permissions, and account management, and Intune
Basic networking knowledge (IP, DNS, DHCP)
#J-18808-Ljbffr
Serves as the first point of contact for technical support within an organization. Assist users in resolving hardware, software, and network-related issues, either remotely or on-site. Ensure smooth operation of IT systems and minimize downtime for end-users.
Respond to incoming support request via phone, email, ticketing system. diagnose and troubleshoot hardware/software issues
Log and manage support tickets using IT service management tools (ITSM), document issues and resolutions for future reference and knowledge sharing, maintain accurate records of user interactions and technical issues.
Install and configure desktops, laptops, printers, and mobile devices onsite and remotely, support the setup of email, VPN, remote access, and user accounts, deploy software updates, patches, and antivirus solutions.
Monitor system alerts and health indicators, perform routine maintenance to prevent issues before they occur.
Educate users on common issues and best practices, communicate downtime, changes, and maintenance schedules.
Collaborate with internal and external IT teams and business users to develop, document, and test the Business Continuity plan, ensuring preparedness for potential disruptions or disasters.
Must be available during normal business hours for the hired location and may act as overnight support for all locations depending on region coverage, ensuring timely resolution of IT issues and emergencies.
Possess a strong understanding of Office products, Windows Operating Systems (particularly Windows 11 Professional), Windows Server Operating Systems (especially Active Directory), VMWare, and Office 365 administration, Virtual Server Software and Management
Qualifications
CompTIA A+ Certified – Entry-level certification in hardware and software support.
Brings over 2 years of hands-on experience in IT roles, with proven expertise in network administration, system monitoring, and infrastructure maintenance.
Proficiency in utilizing Network Management and Monitoring systems, with the ability to troubleshoot system performance issues and implement solutions.
Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and collaborate with internal teams and external vendors.
Proactive and self-motivated, with a willingness to learn, share knowledge, and cooperate with team members to achieve common goals.
Strong problem-solving skills, with the ability to independently solve and be proactive in technical issues and drive continuous improvement in IT operations and services as well as Time management and multitasking
Familiarity with Active Directory, user permissions, and account management, and Intune
Basic networking knowledge (IP, DNS, DHCP)
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This advertiser has chosen not to accept applicants from your region.
1
Work From Home Phone Support Agent - Day & Night Shifts
Kuala Lumpur, Kuala Lumpur
Mashreq Bank
Posted 1 day ago
Job Viewed
Job Description
Job Summary:
Progressive Technology is seeking highly motivated, customer-focused individuals to join our dynamic team as Work From Home Phone Support Agents. In this role, you will be the voice of our company, providing top-tier support to our clients across a variety of sectors. Whether you are an early riser or a night owl, we offer flexible day and night shifts to accommodate your lifestyle. This is a fantastic opportunity to build a long-term career with a forward-thinking, innovation-driven organization, all from the comfort of your home. Key Responsibilities:
Provide exceptional customer service via inbound and outbound phone calls.
Accurately resolve customer inquiries regarding products, services, and technical issues.
Document all customer interactions clearly and professionally using CRM tools.
Escalate complex cases to the appropriate departments in a timely manner.
Maintain product knowledge to deliver accurate information and support.
Meet individual and team performance targets, including call handling time and customer satisfaction.
Collaborate with team leads and colleagues to continuously improve the customer experience.
Required Skills and Qualifications:
High school diploma or equivalent (Associate or Bachelors degree preferred).
Excellent verbal and written communication skills in English.
Strong active listening and problem-solving abilities.
Reliable internet connection and a quiet, dedicated workspace.
Proficiency with basic computer applications (e.g., MS Office, Google Suite, CRM tools).
Ability to multi-task, stay organized, and remain calm under pressure.
Self-motivated with a strong work ethic and ability to work independently.
Experience:
Minimum of 1 year in a customer service, call center, or technical support role (remote experience is a plus).
Experience using call center software and customer relationship management (CRM) systems is highly desirable.
Working Hours:
Full-time, 8-hour shifts available during both daytime and nighttime schedules.
Shift options: Day Shift:
8:00 AM – 4:00 PM (local time)
Night Shift:
8:00 PM – 4:00 AM (local time)
Weekend and holiday availability may be required on a rotating schedule.
Knowledge, Skills, and Abilities:
Strong knowledge of customer service principles and practices.
Ability to quickly learn and adapt to new technologies and procedures.
Strong interpersonal skills and a team-oriented mindset.
Familiarity with digital communication tools and remote work practices.
Capacity to maintain confidentiality and handle sensitive information responsibly.
Benefits:
Competitive hourly wage with performance-based bonuses.
Paid training and ongoing professional development.
Flexible shift options to suit your lifestyle.
Work-from-home setup allowance.
Health, dental, and vision insurance (after probation period).
Paid time off and holiday pay.
Opportunities for career growth within the company.
Why Join Progressive Technology?
At Progressive Technology, we believe in empowering our employees through innovation, collaboration, and a culture of inclusivity. We invest in your growth and provide the tools you need to succeed in a supportive remote environment. If you are passionate about helping others and ready to make an impact, we want to hear from you. Join a team where your voice matters and your work makes a difference. How to Apply:
To apply, please submit your updated resume along with a brief cover letter outlining your availability and relevant experience. Applications can be submitted directly through our careers portal or via email to us. Shortlisted candidates will be contacted for a virtual interview.
#J-18808-Ljbffr
Progressive Technology is seeking highly motivated, customer-focused individuals to join our dynamic team as Work From Home Phone Support Agents. In this role, you will be the voice of our company, providing top-tier support to our clients across a variety of sectors. Whether you are an early riser or a night owl, we offer flexible day and night shifts to accommodate your lifestyle. This is a fantastic opportunity to build a long-term career with a forward-thinking, innovation-driven organization, all from the comfort of your home. Key Responsibilities:
Provide exceptional customer service via inbound and outbound phone calls.
Accurately resolve customer inquiries regarding products, services, and technical issues.
Document all customer interactions clearly and professionally using CRM tools.
Escalate complex cases to the appropriate departments in a timely manner.
Maintain product knowledge to deliver accurate information and support.
Meet individual and team performance targets, including call handling time and customer satisfaction.
Collaborate with team leads and colleagues to continuously improve the customer experience.
Required Skills and Qualifications:
High school diploma or equivalent (Associate or Bachelors degree preferred).
Excellent verbal and written communication skills in English.
Strong active listening and problem-solving abilities.
Reliable internet connection and a quiet, dedicated workspace.
Proficiency with basic computer applications (e.g., MS Office, Google Suite, CRM tools).
Ability to multi-task, stay organized, and remain calm under pressure.
Self-motivated with a strong work ethic and ability to work independently.
Experience:
Minimum of 1 year in a customer service, call center, or technical support role (remote experience is a plus).
Experience using call center software and customer relationship management (CRM) systems is highly desirable.
Working Hours:
Full-time, 8-hour shifts available during both daytime and nighttime schedules.
Shift options: Day Shift:
8:00 AM – 4:00 PM (local time)
Night Shift:
8:00 PM – 4:00 AM (local time)
Weekend and holiday availability may be required on a rotating schedule.
Knowledge, Skills, and Abilities:
Strong knowledge of customer service principles and practices.
Ability to quickly learn and adapt to new technologies and procedures.
Strong interpersonal skills and a team-oriented mindset.
Familiarity with digital communication tools and remote work practices.
Capacity to maintain confidentiality and handle sensitive information responsibly.
Benefits:
Competitive hourly wage with performance-based bonuses.
Paid training and ongoing professional development.
Flexible shift options to suit your lifestyle.
Work-from-home setup allowance.
Health, dental, and vision insurance (after probation period).
Paid time off and holiday pay.
Opportunities for career growth within the company.
Why Join Progressive Technology?
At Progressive Technology, we believe in empowering our employees through innovation, collaboration, and a culture of inclusivity. We invest in your growth and provide the tools you need to succeed in a supportive remote environment. If you are passionate about helping others and ready to make an impact, we want to hear from you. Join a team where your voice matters and your work makes a difference. How to Apply:
To apply, please submit your updated resume along with a brief cover letter outlining your availability and relevant experience. Applications can be submitted directly through our careers portal or via email to us. Shortlisted candidates will be contacted for a virtual interview.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Work From Home Phone Support Agent - Day & Night Shifts
Kulai, Johor
Mashreq Bank
Posted 16 days ago
Job Viewed
Job Description
Job Summary:
Progressive Technology is seeking highly motivated, customer-focused individuals to join our dynamic team as Work From Home Phone Support Agents. In this role, you will be the voice of our company, providing top-tier support to our clients across a variety of sectors. Whether you are an early riser or a night owl, we offer flexible day and night shifts to accommodate your lifestyle. This is a fantastic opportunity to build a long-term career with a forward-thinking, innovation-driven organization, all from the comfort of your home. Key Responsibilities:
Provide exceptional customer service via inbound and outbound phone calls.
Accurately resolve customer inquiries regarding products, services, and technical issues.
Document all customer interactions clearly and professionally using CRM tools.
Escalate complex cases to the appropriate departments in a timely manner.
Maintain product knowledge to deliver accurate information and support.
Meet individual and team performance targets, including call handling time and customer satisfaction.
Collaborate with team leads and colleagues to continuously improve the customer experience.
Required Skills and Qualifications:
High school diploma or equivalent (Associate or Bachelors degree preferred).
Excellent verbal and written communication skills in English.
Strong active listening and problem-solving abilities.
Reliable internet connection and a quiet, dedicated workspace.
Proficiency with basic computer applications (e.g., MS Office, Google Suite, CRM tools).
Ability to multi-task, stay organized, and remain calm under pressure.
Self-motivated with a strong work ethic and ability to work independently.
Experience:
Minimum of 1 year in a customer service, call center, or technical support role (remote experience is a plus).
Experience using call center software and customer relationship management (CRM) systems is highly desirable.
Working Hours:
Full-time, 8-hour shifts available during both daytime and nighttime schedules.
Shift options: Day Shift:
8:00 AM – 4:00 PM (local time)
Night Shift:
8:00 PM – 4:00 AM (local time)
Weekend and holiday availability may be required on a rotating schedule.
Knowledge, Skills, and Abilities:
Strong knowledge of customer service principles and practices.
Ability to quickly learn and adapt to new technologies and procedures.
Strong interpersonal skills and a team-oriented mindset.
Familiarity with digital communication tools and remote work practices.
Capacity to maintain confidentiality and handle sensitive information responsibly.
Benefits:
Competitive hourly wage with performance-based bonuses.
Paid training and ongoing professional development.
Flexible shift options to suit your lifestyle.
Work-from-home setup allowance.
Health, dental, and vision insurance (after probation period).
Paid time off and holiday pay.
Opportunities for career growth within the company.
Why Join Progressive Technology?
At Progressive Technology, we believe in empowering our employees through innovation, collaboration, and a culture of inclusivity. We invest in your growth and provide the tools you need to succeed in a supportive remote environment. If you are passionate about helping others and ready to make an impact, we want to hear from you. Join a team where your voice matters and your work makes a difference. How to Apply:
To apply, please submit your updated resume along with a brief cover letter outlining your availability and relevant experience. Applications can be submitted directly through our careers portal or via email to us. Shortlisted candidates will be contacted for a virtual interview.
#J-18808-Ljbffr
Progressive Technology is seeking highly motivated, customer-focused individuals to join our dynamic team as Work From Home Phone Support Agents. In this role, you will be the voice of our company, providing top-tier support to our clients across a variety of sectors. Whether you are an early riser or a night owl, we offer flexible day and night shifts to accommodate your lifestyle. This is a fantastic opportunity to build a long-term career with a forward-thinking, innovation-driven organization, all from the comfort of your home. Key Responsibilities:
Provide exceptional customer service via inbound and outbound phone calls.
Accurately resolve customer inquiries regarding products, services, and technical issues.
Document all customer interactions clearly and professionally using CRM tools.
Escalate complex cases to the appropriate departments in a timely manner.
Maintain product knowledge to deliver accurate information and support.
Meet individual and team performance targets, including call handling time and customer satisfaction.
Collaborate with team leads and colleagues to continuously improve the customer experience.
Required Skills and Qualifications:
High school diploma or equivalent (Associate or Bachelors degree preferred).
Excellent verbal and written communication skills in English.
Strong active listening and problem-solving abilities.
Reliable internet connection and a quiet, dedicated workspace.
Proficiency with basic computer applications (e.g., MS Office, Google Suite, CRM tools).
Ability to multi-task, stay organized, and remain calm under pressure.
Self-motivated with a strong work ethic and ability to work independently.
Experience:
Minimum of 1 year in a customer service, call center, or technical support role (remote experience is a plus).
Experience using call center software and customer relationship management (CRM) systems is highly desirable.
Working Hours:
Full-time, 8-hour shifts available during both daytime and nighttime schedules.
Shift options: Day Shift:
8:00 AM – 4:00 PM (local time)
Night Shift:
8:00 PM – 4:00 AM (local time)
Weekend and holiday availability may be required on a rotating schedule.
Knowledge, Skills, and Abilities:
Strong knowledge of customer service principles and practices.
Ability to quickly learn and adapt to new technologies and procedures.
Strong interpersonal skills and a team-oriented mindset.
Familiarity with digital communication tools and remote work practices.
Capacity to maintain confidentiality and handle sensitive information responsibly.
Benefits:
Competitive hourly wage with performance-based bonuses.
Paid training and ongoing professional development.
Flexible shift options to suit your lifestyle.
Work-from-home setup allowance.
Health, dental, and vision insurance (after probation period).
Paid time off and holiday pay.
Opportunities for career growth within the company.
Why Join Progressive Technology?
At Progressive Technology, we believe in empowering our employees through innovation, collaboration, and a culture of inclusivity. We invest in your growth and provide the tools you need to succeed in a supportive remote environment. If you are passionate about helping others and ready to make an impact, we want to hear from you. Join a team where your voice matters and your work makes a difference. How to Apply:
To apply, please submit your updated resume along with a brief cover letter outlining your availability and relevant experience. Applications can be submitted directly through our careers portal or via email to us. Shortlisted candidates will be contacted for a virtual interview.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Work From Home Phone Support Agent - Day & Night Shifts
Kulim, Kedah
Mashreq Bank
Posted 16 days ago
Job Viewed
Job Description
Job Summary:
Progressive Technology is seeking highly motivated, customer-focused individuals to join our dynamic team as Work From Home Phone Support Agents. In this role, you will be the voice of our company, providing top-tier support to our clients across a variety of sectors. Whether you are an early riser or a night owl, we offer flexible day and night shifts to accommodate your lifestyle. This is a fantastic opportunity to build a long-term career with a forward-thinking, innovation-driven organization, all from the comfort of your home. Key Responsibilities:
Provide exceptional customer service via inbound and outbound phone calls.
Accurately resolve customer inquiries regarding products, services, and technical issues.
Document all customer interactions clearly and professionally using CRM tools.
Escalate complex cases to the appropriate departments in a timely manner.
Maintain product knowledge to deliver accurate information and support.
Meet individual and team performance targets, including call handling time and customer satisfaction.
Collaborate with team leads and colleagues to continuously improve the customer experience.
Required Skills and Qualifications:
High school diploma or equivalent (Associate or Bachelors degree preferred).
Excellent verbal and written communication skills in English.
Strong active listening and problem-solving abilities.
Reliable internet connection and a quiet, dedicated workspace.
Proficiency with basic computer applications (e.g., MS Office, Google Suite, CRM tools).
Ability to multi-task, stay organized, and remain calm under pressure.
Self-motivated with a strong work ethic and ability to work independently.
Experience:
Minimum of 1 year in a customer service, call center, or technical support role (remote experience is a plus).
Experience using call center software and customer relationship management (CRM) systems is highly desirable.
Working Hours:
Full-time, 8-hour shifts available during both daytime and nighttime schedules.
Shift options: Day Shift:
8:00 AM – 4:00 PM (local time)
Night Shift:
8:00 PM – 4:00 AM (local time)
Weekend and holiday availability may be required on a rotating schedule.
Knowledge, Skills, and Abilities:
Strong knowledge of customer service principles and practices.
Ability to quickly learn and adapt to new technologies and procedures.
Strong interpersonal skills and a team-oriented mindset.
Familiarity with digital communication tools and remote work practices.
Capacity to maintain confidentiality and handle sensitive information responsibly.
Benefits:
Competitive hourly wage with performance-based bonuses.
Paid training and ongoing professional development.
Flexible shift options to suit your lifestyle.
Work-from-home setup allowance.
Health, dental, and vision insurance (after probation period).
Paid time off and holiday pay.
Opportunities for career growth within the company.
Why Join Progressive Technology?
At Progressive Technology, we believe in empowering our employees through innovation, collaboration, and a culture of inclusivity. We invest in your growth and provide the tools you need to succeed in a supportive remote environment. If you are passionate about helping others and ready to make an impact, we want to hear from you. Join a team where your voice matters and your work makes a difference. How to Apply:
To apply, please submit your updated resume along with a brief cover letter outlining your availability and relevant experience. Applications can be submitted directly through our careers portal or via email to us. Shortlisted candidates will be contacted for a virtual interview.
#J-18808-Ljbffr
Progressive Technology is seeking highly motivated, customer-focused individuals to join our dynamic team as Work From Home Phone Support Agents. In this role, you will be the voice of our company, providing top-tier support to our clients across a variety of sectors. Whether you are an early riser or a night owl, we offer flexible day and night shifts to accommodate your lifestyle. This is a fantastic opportunity to build a long-term career with a forward-thinking, innovation-driven organization, all from the comfort of your home. Key Responsibilities:
Provide exceptional customer service via inbound and outbound phone calls.
Accurately resolve customer inquiries regarding products, services, and technical issues.
Document all customer interactions clearly and professionally using CRM tools.
Escalate complex cases to the appropriate departments in a timely manner.
Maintain product knowledge to deliver accurate information and support.
Meet individual and team performance targets, including call handling time and customer satisfaction.
Collaborate with team leads and colleagues to continuously improve the customer experience.
Required Skills and Qualifications:
High school diploma or equivalent (Associate or Bachelors degree preferred).
Excellent verbal and written communication skills in English.
Strong active listening and problem-solving abilities.
Reliable internet connection and a quiet, dedicated workspace.
Proficiency with basic computer applications (e.g., MS Office, Google Suite, CRM tools).
Ability to multi-task, stay organized, and remain calm under pressure.
Self-motivated with a strong work ethic and ability to work independently.
Experience:
Minimum of 1 year in a customer service, call center, or technical support role (remote experience is a plus).
Experience using call center software and customer relationship management (CRM) systems is highly desirable.
Working Hours:
Full-time, 8-hour shifts available during both daytime and nighttime schedules.
Shift options: Day Shift:
8:00 AM – 4:00 PM (local time)
Night Shift:
8:00 PM – 4:00 AM (local time)
Weekend and holiday availability may be required on a rotating schedule.
Knowledge, Skills, and Abilities:
Strong knowledge of customer service principles and practices.
Ability to quickly learn and adapt to new technologies and procedures.
Strong interpersonal skills and a team-oriented mindset.
Familiarity with digital communication tools and remote work practices.
Capacity to maintain confidentiality and handle sensitive information responsibly.
Benefits:
Competitive hourly wage with performance-based bonuses.
Paid training and ongoing professional development.
Flexible shift options to suit your lifestyle.
Work-from-home setup allowance.
Health, dental, and vision insurance (after probation period).
Paid time off and holiday pay.
Opportunities for career growth within the company.
Why Join Progressive Technology?
At Progressive Technology, we believe in empowering our employees through innovation, collaboration, and a culture of inclusivity. We invest in your growth and provide the tools you need to succeed in a supportive remote environment. If you are passionate about helping others and ready to make an impact, we want to hear from you. Join a team where your voice matters and your work makes a difference. How to Apply:
To apply, please submit your updated resume along with a brief cover letter outlining your availability and relevant experience. Applications can be submitted directly through our careers portal or via email to us. Shortlisted candidates will be contacted for a virtual interview.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Work From Home Phone Support Agent - Day & Night Shifts
Seremban, Negeri Sembilan
Mashreq Bank
Posted 16 days ago
Job Viewed
Job Description
Job Summary:
Progressive Technology is seeking highly motivated, customer-focused individuals to join our dynamic team as Work From Home Phone Support Agents. In this role, you will be the voice of our company, providing top-tier support to our clients across a variety of sectors. Whether you are an early riser or a night owl, we offer flexible day and night shifts to accommodate your lifestyle. This is a fantastic opportunity to build a long-term career with a forward-thinking, innovation-driven organization, all from the comfort of your home. Key Responsibilities:
Provide exceptional customer service via inbound and outbound phone calls.
Accurately resolve customer inquiries regarding products, services, and technical issues.
Document all customer interactions clearly and professionally using CRM tools.
Escalate complex cases to the appropriate departments in a timely manner.
Maintain product knowledge to deliver accurate information and support.
Meet individual and team performance targets, including call handling time and customer satisfaction.
Collaborate with team leads and colleagues to continuously improve the customer experience.
Required Skills and Qualifications:
High school diploma or equivalent (Associate or Bachelors degree preferred).
Excellent verbal and written communication skills in English.
Strong active listening and problem-solving abilities.
Reliable internet connection and a quiet, dedicated workspace.
Proficiency with basic computer applications (e.g., MS Office, Google Suite, CRM tools).
Ability to multi-task, stay organized, and remain calm under pressure.
Self-motivated with a strong work ethic and ability to work independently.
Experience:
Minimum of 1 year in a customer service, call center, or technical support role (remote experience is a plus).
Experience using call center software and customer relationship management (CRM) systems is highly desirable.
Working Hours:
Full-time, 8-hour shifts available during both daytime and nighttime schedules.
Shift options: Day Shift:
8:00 AM – 4:00 PM (local time)
Night Shift:
8:00 PM – 4:00 AM (local time)
Weekend and holiday availability may be required on a rotating schedule.
Knowledge, Skills, and Abilities:
Strong knowledge of customer service principles and practices.
Ability to quickly learn and adapt to new technologies and procedures.
Strong interpersonal skills and a team-oriented mindset.
Familiarity with digital communication tools and remote work practices.
Capacity to maintain confidentiality and handle sensitive information responsibly.
Benefits:
Competitive hourly wage with performance-based bonuses.
Paid training and ongoing professional development.
Flexible shift options to suit your lifestyle.
Work-from-home setup allowance.
Health, dental, and vision insurance (after probation period).
Paid time off and holiday pay.
Opportunities for career growth within the company.
Why Join Progressive Technology?
At Progressive Technology, we believe in empowering our employees through innovation, collaboration, and a culture of inclusivity. We invest in your growth and provide the tools you need to succeed in a supportive remote environment. If you are passionate about helping others and ready to make an impact, we want to hear from you. Join a team where your voice matters and your work makes a difference. How to Apply:
To apply, please submit your updated resume along with a brief cover letter outlining your availability and relevant experience. Applications can be submitted directly through our careers portal or via email to us. Shortlisted candidates will be contacted for a virtual interview.
#J-18808-Ljbffr
Progressive Technology is seeking highly motivated, customer-focused individuals to join our dynamic team as Work From Home Phone Support Agents. In this role, you will be the voice of our company, providing top-tier support to our clients across a variety of sectors. Whether you are an early riser or a night owl, we offer flexible day and night shifts to accommodate your lifestyle. This is a fantastic opportunity to build a long-term career with a forward-thinking, innovation-driven organization, all from the comfort of your home. Key Responsibilities:
Provide exceptional customer service via inbound and outbound phone calls.
Accurately resolve customer inquiries regarding products, services, and technical issues.
Document all customer interactions clearly and professionally using CRM tools.
Escalate complex cases to the appropriate departments in a timely manner.
Maintain product knowledge to deliver accurate information and support.
Meet individual and team performance targets, including call handling time and customer satisfaction.
Collaborate with team leads and colleagues to continuously improve the customer experience.
Required Skills and Qualifications:
High school diploma or equivalent (Associate or Bachelors degree preferred).
Excellent verbal and written communication skills in English.
Strong active listening and problem-solving abilities.
Reliable internet connection and a quiet, dedicated workspace.
Proficiency with basic computer applications (e.g., MS Office, Google Suite, CRM tools).
Ability to multi-task, stay organized, and remain calm under pressure.
Self-motivated with a strong work ethic and ability to work independently.
Experience:
Minimum of 1 year in a customer service, call center, or technical support role (remote experience is a plus).
Experience using call center software and customer relationship management (CRM) systems is highly desirable.
Working Hours:
Full-time, 8-hour shifts available during both daytime and nighttime schedules.
Shift options: Day Shift:
8:00 AM – 4:00 PM (local time)
Night Shift:
8:00 PM – 4:00 AM (local time)
Weekend and holiday availability may be required on a rotating schedule.
Knowledge, Skills, and Abilities:
Strong knowledge of customer service principles and practices.
Ability to quickly learn and adapt to new technologies and procedures.
Strong interpersonal skills and a team-oriented mindset.
Familiarity with digital communication tools and remote work practices.
Capacity to maintain confidentiality and handle sensitive information responsibly.
Benefits:
Competitive hourly wage with performance-based bonuses.
Paid training and ongoing professional development.
Flexible shift options to suit your lifestyle.
Work-from-home setup allowance.
Health, dental, and vision insurance (after probation period).
Paid time off and holiday pay.
Opportunities for career growth within the company.
Why Join Progressive Technology?
At Progressive Technology, we believe in empowering our employees through innovation, collaboration, and a culture of inclusivity. We invest in your growth and provide the tools you need to succeed in a supportive remote environment. If you are passionate about helping others and ready to make an impact, we want to hear from you. Join a team where your voice matters and your work makes a difference. How to Apply:
To apply, please submit your updated resume along with a brief cover letter outlining your availability and relevant experience. Applications can be submitted directly through our careers portal or via email to us. Shortlisted candidates will be contacted for a virtual interview.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Work From Home Phone Support Agent - Day & Night Shifts
Kelantan, Kelantan
Mashreq Bank
Posted 16 days ago
Job Viewed
Job Description
Job Summary:
Progressive Technology is seeking highly motivated, customer-focused individuals to join our dynamic team as Work From Home Phone Support Agents. In this role, you will be the voice of our company, providing top-tier support to our clients across a variety of sectors. Whether you are an early riser or a night owl, we offer flexible day and night shifts to accommodate your lifestyle. This is a fantastic opportunity to build a long-term career with a forward-thinking, innovation-driven organization, all from the comfort of your home. Key Responsibilities:
Provide exceptional customer service via inbound and outbound phone calls.
Accurately resolve customer inquiries regarding products, services, and technical issues.
Document all customer interactions clearly and professionally using CRM tools.
Escalate complex cases to the appropriate departments in a timely manner.
Maintain product knowledge to deliver accurate information and support.
Meet individual and team performance targets, including call handling time and customer satisfaction.
Collaborate with team leads and colleagues to continuously improve the customer experience.
Required Skills and Qualifications:
High school diploma or equivalent (Associate or Bachelors degree preferred).
Excellent verbal and written communication skills in English.
Strong active listening and problem-solving abilities.
Reliable internet connection and a quiet, dedicated workspace.
Proficiency with basic computer applications (e.g., MS Office, Google Suite, CRM tools).
Ability to multi-task, stay organized, and remain calm under pressure.
Self-motivated with a strong work ethic and ability to work independently.
Experience:
Minimum of 1 year in a customer service, call center, or technical support role (remote experience is a plus).
Experience using call center software and customer relationship management (CRM) systems is highly desirable.
Working Hours:
Full-time, 8-hour shifts available during both daytime and nighttime schedules.
Shift options: Day Shift:
8:00 AM – 4:00 PM (local time)
Night Shift:
8:00 PM – 4:00 AM (local time)
Weekend and holiday availability may be required on a rotating schedule.
Knowledge, Skills, and Abilities:
Strong knowledge of customer service principles and practices.
Ability to quickly learn and adapt to new technologies and procedures.
Strong interpersonal skills and a team-oriented mindset.
Familiarity with digital communication tools and remote work practices.
Capacity to maintain confidentiality and handle sensitive information responsibly.
Benefits:
Competitive hourly wage with performance-based bonuses.
Paid training and ongoing professional development.
Flexible shift options to suit your lifestyle.
Work-from-home setup allowance.
Health, dental, and vision insurance (after probation period).
Paid time off and holiday pay.
Opportunities for career growth within the company.
Why Join Progressive Technology?
At Progressive Technology, we believe in empowering our employees through innovation, collaboration, and a culture of inclusivity. We invest in your growth and provide the tools you need to succeed in a supportive remote environment. If you are passionate about helping others and ready to make an impact, we want to hear from you. Join a team where your voice matters and your work makes a difference. How to Apply:
To apply, please submit your updated resume along with a brief cover letter outlining your availability and relevant experience. Applications can be submitted directly through our careers portal or via email to us. Shortlisted candidates will be contacted for a virtual interview.
#J-18808-Ljbffr
Progressive Technology is seeking highly motivated, customer-focused individuals to join our dynamic team as Work From Home Phone Support Agents. In this role, you will be the voice of our company, providing top-tier support to our clients across a variety of sectors. Whether you are an early riser or a night owl, we offer flexible day and night shifts to accommodate your lifestyle. This is a fantastic opportunity to build a long-term career with a forward-thinking, innovation-driven organization, all from the comfort of your home. Key Responsibilities:
Provide exceptional customer service via inbound and outbound phone calls.
Accurately resolve customer inquiries regarding products, services, and technical issues.
Document all customer interactions clearly and professionally using CRM tools.
Escalate complex cases to the appropriate departments in a timely manner.
Maintain product knowledge to deliver accurate information and support.
Meet individual and team performance targets, including call handling time and customer satisfaction.
Collaborate with team leads and colleagues to continuously improve the customer experience.
Required Skills and Qualifications:
High school diploma or equivalent (Associate or Bachelors degree preferred).
Excellent verbal and written communication skills in English.
Strong active listening and problem-solving abilities.
Reliable internet connection and a quiet, dedicated workspace.
Proficiency with basic computer applications (e.g., MS Office, Google Suite, CRM tools).
Ability to multi-task, stay organized, and remain calm under pressure.
Self-motivated with a strong work ethic and ability to work independently.
Experience:
Minimum of 1 year in a customer service, call center, or technical support role (remote experience is a plus).
Experience using call center software and customer relationship management (CRM) systems is highly desirable.
Working Hours:
Full-time, 8-hour shifts available during both daytime and nighttime schedules.
Shift options: Day Shift:
8:00 AM – 4:00 PM (local time)
Night Shift:
8:00 PM – 4:00 AM (local time)
Weekend and holiday availability may be required on a rotating schedule.
Knowledge, Skills, and Abilities:
Strong knowledge of customer service principles and practices.
Ability to quickly learn and adapt to new technologies and procedures.
Strong interpersonal skills and a team-oriented mindset.
Familiarity with digital communication tools and remote work practices.
Capacity to maintain confidentiality and handle sensitive information responsibly.
Benefits:
Competitive hourly wage with performance-based bonuses.
Paid training and ongoing professional development.
Flexible shift options to suit your lifestyle.
Work-from-home setup allowance.
Health, dental, and vision insurance (after probation period).
Paid time off and holiday pay.
Opportunities for career growth within the company.
Why Join Progressive Technology?
At Progressive Technology, we believe in empowering our employees through innovation, collaboration, and a culture of inclusivity. We invest in your growth and provide the tools you need to succeed in a supportive remote environment. If you are passionate about helping others and ready to make an impact, we want to hear from you. Join a team where your voice matters and your work makes a difference. How to Apply:
To apply, please submit your updated resume along with a brief cover letter outlining your availability and relevant experience. Applications can be submitted directly through our careers portal or via email to us. Shortlisted candidates will be contacted for a virtual interview.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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6
Work From Home Phone Support Agent - Day & Night Shifts
Johor, Johor
Mashreq Bank
Posted 16 days ago
Job Viewed
Job Description
Job Summary:
Progressive Technology is seeking highly motivated, customer-focused individuals to join our dynamic team as Work From Home Phone Support Agents. In this role, you will be the voice of our company, providing top-tier support to our clients across a variety of sectors. Whether you are an early riser or a night owl, we offer flexible day and night shifts to accommodate your lifestyle. This is a fantastic opportunity to build a long-term career with a forward-thinking, innovation-driven organization, all from the comfort of your home. Key Responsibilities:
Provide exceptional customer service via inbound and outbound phone calls.
Accurately resolve customer inquiries regarding products, services, and technical issues.
Document all customer interactions clearly and professionally using CRM tools.
Escalate complex cases to the appropriate departments in a timely manner.
Maintain product knowledge to deliver accurate information and support.
Meet individual and team performance targets, including call handling time and customer satisfaction.
Collaborate with team leads and colleagues to continuously improve the customer experience.
Required Skills and Qualifications:
High school diploma or equivalent (Associate or Bachelors degree preferred).
Excellent verbal and written communication skills in English.
Strong active listening and problem-solving abilities.
Reliable internet connection and a quiet, dedicated workspace.
Proficiency with basic computer applications (e.g., MS Office, Google Suite, CRM tools).
Ability to multi-task, stay organized, and remain calm under pressure.
Self-motivated with a strong work ethic and ability to work independently.
Experience:
Minimum of 1 year in a customer service, call center, or technical support role (remote experience is a plus).
Experience using call center software and customer relationship management (CRM) systems is highly desirable.
Working Hours:
Full-time, 8-hour shifts available during both daytime and nighttime schedules.
Shift options: Day Shift:
8:00 AM – 4:00 PM (local time)
Night Shift:
8:00 PM – 4:00 AM (local time)
Weekend and holiday availability may be required on a rotating schedule.
Knowledge, Skills, and Abilities:
Strong knowledge of customer service principles and practices.
Ability to quickly learn and adapt to new technologies and procedures.
Strong interpersonal skills and a team-oriented mindset.
Familiarity with digital communication tools and remote work practices.
Capacity to maintain confidentiality and handle sensitive information responsibly.
Benefits:
Competitive hourly wage with performance-based bonuses.
Paid training and ongoing professional development.
Flexible shift options to suit your lifestyle.
Work-from-home setup allowance.
Health, dental, and vision insurance (after probation period).
Paid time off and holiday pay.
Opportunities for career growth within the company.
Why Join Progressive Technology?
At Progressive Technology, we believe in empowering our employees through innovation, collaboration, and a culture of inclusivity. We invest in your growth and provide the tools you need to succeed in a supportive remote environment. If you are passionate about helping others and ready to make an impact, we want to hear from you. Join a team where your voice matters and your work makes a difference. How to Apply:
To apply, please submit your updated resume along with a brief cover letter outlining your availability and relevant experience. Applications can be submitted directly through our careers portal or via email to us. Shortlisted candidates will be contacted for a virtual interview.
#J-18808-Ljbffr
Progressive Technology is seeking highly motivated, customer-focused individuals to join our dynamic team as Work From Home Phone Support Agents. In this role, you will be the voice of our company, providing top-tier support to our clients across a variety of sectors. Whether you are an early riser or a night owl, we offer flexible day and night shifts to accommodate your lifestyle. This is a fantastic opportunity to build a long-term career with a forward-thinking, innovation-driven organization, all from the comfort of your home. Key Responsibilities:
Provide exceptional customer service via inbound and outbound phone calls.
Accurately resolve customer inquiries regarding products, services, and technical issues.
Document all customer interactions clearly and professionally using CRM tools.
Escalate complex cases to the appropriate departments in a timely manner.
Maintain product knowledge to deliver accurate information and support.
Meet individual and team performance targets, including call handling time and customer satisfaction.
Collaborate with team leads and colleagues to continuously improve the customer experience.
Required Skills and Qualifications:
High school diploma or equivalent (Associate or Bachelors degree preferred).
Excellent verbal and written communication skills in English.
Strong active listening and problem-solving abilities.
Reliable internet connection and a quiet, dedicated workspace.
Proficiency with basic computer applications (e.g., MS Office, Google Suite, CRM tools).
Ability to multi-task, stay organized, and remain calm under pressure.
Self-motivated with a strong work ethic and ability to work independently.
Experience:
Minimum of 1 year in a customer service, call center, or technical support role (remote experience is a plus).
Experience using call center software and customer relationship management (CRM) systems is highly desirable.
Working Hours:
Full-time, 8-hour shifts available during both daytime and nighttime schedules.
Shift options: Day Shift:
8:00 AM – 4:00 PM (local time)
Night Shift:
8:00 PM – 4:00 AM (local time)
Weekend and holiday availability may be required on a rotating schedule.
Knowledge, Skills, and Abilities:
Strong knowledge of customer service principles and practices.
Ability to quickly learn and adapt to new technologies and procedures.
Strong interpersonal skills and a team-oriented mindset.
Familiarity with digital communication tools and remote work practices.
Capacity to maintain confidentiality and handle sensitive information responsibly.
Benefits:
Competitive hourly wage with performance-based bonuses.
Paid training and ongoing professional development.
Flexible shift options to suit your lifestyle.
Work-from-home setup allowance.
Health, dental, and vision insurance (after probation period).
Paid time off and holiday pay.
Opportunities for career growth within the company.
Why Join Progressive Technology?
At Progressive Technology, we believe in empowering our employees through innovation, collaboration, and a culture of inclusivity. We invest in your growth and provide the tools you need to succeed in a supportive remote environment. If you are passionate about helping others and ready to make an impact, we want to hear from you. Join a team where your voice matters and your work makes a difference. How to Apply:
To apply, please submit your updated resume along with a brief cover letter outlining your availability and relevant experience. Applications can be submitted directly through our careers portal or via email to us. Shortlisted candidates will be contacted for a virtual interview.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Work From Home Phone Support Agent - Day & Night Shifts
Kuantan, Pahang
Mashreq Bank
Posted 16 days ago
Job Viewed
Job Description
Job Summary:
Progressive Technology is seeking highly motivated, customer-focused individuals to join our dynamic team as Work From Home Phone Support Agents. In this role, you will be the voice of our company, providing top-tier support to our clients across a variety of sectors. Whether you are an early riser or a night owl, we offer flexible day and night shifts to accommodate your lifestyle. This is a fantastic opportunity to build a long-term career with a forward-thinking, innovation-driven organization, all from the comfort of your home. Key Responsibilities:
Provide exceptional customer service via inbound and outbound phone calls.
Accurately resolve customer inquiries regarding products, services, and technical issues.
Document all customer interactions clearly and professionally using CRM tools.
Escalate complex cases to the appropriate departments in a timely manner.
Maintain product knowledge to deliver accurate information and support.
Meet individual and team performance targets, including call handling time and customer satisfaction.
Collaborate with team leads and colleagues to continuously improve the customer experience.
Required Skills and Qualifications:
High school diploma or equivalent (Associate or Bachelors degree preferred).
Excellent verbal and written communication skills in English.
Strong active listening and problem-solving abilities.
Reliable internet connection and a quiet, dedicated workspace.
Proficiency with basic computer applications (e.g., MS Office, Google Suite, CRM tools).
Ability to multi-task, stay organized, and remain calm under pressure.
Self-motivated with a strong work ethic and ability to work independently.
Experience:
Minimum of 1 year in a customer service, call center, or technical support role (remote experience is a plus).
Experience using call center software and customer relationship management (CRM) systems is highly desirable.
Working Hours:
Full-time, 8-hour shifts available during both daytime and nighttime schedules.
Shift options: Day Shift:
8:00 AM – 4:00 PM (local time)
Night Shift:
8:00 PM – 4:00 AM (local time)
Weekend and holiday availability may be required on a rotating schedule.
Knowledge, Skills, and Abilities:
Strong knowledge of customer service principles and practices.
Ability to quickly learn and adapt to new technologies and procedures.
Strong interpersonal skills and a team-oriented mindset.
Familiarity with digital communication tools and remote work practices.
Capacity to maintain confidentiality and handle sensitive information responsibly.
Benefits:
Competitive hourly wage with performance-based bonuses.
Paid training and ongoing professional development.
Flexible shift options to suit your lifestyle.
Work-from-home setup allowance.
Health, dental, and vision insurance (after probation period).
Paid time off and holiday pay.
Opportunities for career growth within the company.
Why Join Progressive Technology?
At Progressive Technology, we believe in empowering our employees through innovation, collaboration, and a culture of inclusivity. We invest in your growth and provide the tools you need to succeed in a supportive remote environment. If you are passionate about helping others and ready to make an impact, we want to hear from you. Join a team where your voice matters and your work makes a difference. How to Apply:
To apply, please submit your updated resume along with a brief cover letter outlining your availability and relevant experience. Applications can be submitted directly through our careers portal or via email to us. Shortlisted candidates will be contacted for a virtual interview.
#J-18808-Ljbffr
Progressive Technology is seeking highly motivated, customer-focused individuals to join our dynamic team as Work From Home Phone Support Agents. In this role, you will be the voice of our company, providing top-tier support to our clients across a variety of sectors. Whether you are an early riser or a night owl, we offer flexible day and night shifts to accommodate your lifestyle. This is a fantastic opportunity to build a long-term career with a forward-thinking, innovation-driven organization, all from the comfort of your home. Key Responsibilities:
Provide exceptional customer service via inbound and outbound phone calls.
Accurately resolve customer inquiries regarding products, services, and technical issues.
Document all customer interactions clearly and professionally using CRM tools.
Escalate complex cases to the appropriate departments in a timely manner.
Maintain product knowledge to deliver accurate information and support.
Meet individual and team performance targets, including call handling time and customer satisfaction.
Collaborate with team leads and colleagues to continuously improve the customer experience.
Required Skills and Qualifications:
High school diploma or equivalent (Associate or Bachelors degree preferred).
Excellent verbal and written communication skills in English.
Strong active listening and problem-solving abilities.
Reliable internet connection and a quiet, dedicated workspace.
Proficiency with basic computer applications (e.g., MS Office, Google Suite, CRM tools).
Ability to multi-task, stay organized, and remain calm under pressure.
Self-motivated with a strong work ethic and ability to work independently.
Experience:
Minimum of 1 year in a customer service, call center, or technical support role (remote experience is a plus).
Experience using call center software and customer relationship management (CRM) systems is highly desirable.
Working Hours:
Full-time, 8-hour shifts available during both daytime and nighttime schedules.
Shift options: Day Shift:
8:00 AM – 4:00 PM (local time)
Night Shift:
8:00 PM – 4:00 AM (local time)
Weekend and holiday availability may be required on a rotating schedule.
Knowledge, Skills, and Abilities:
Strong knowledge of customer service principles and practices.
Ability to quickly learn and adapt to new technologies and procedures.
Strong interpersonal skills and a team-oriented mindset.
Familiarity with digital communication tools and remote work practices.
Capacity to maintain confidentiality and handle sensitive information responsibly.
Benefits:
Competitive hourly wage with performance-based bonuses.
Paid training and ongoing professional development.
Flexible shift options to suit your lifestyle.
Work-from-home setup allowance.
Health, dental, and vision insurance (after probation period).
Paid time off and holiday pay.
Opportunities for career growth within the company.
Why Join Progressive Technology?
At Progressive Technology, we believe in empowering our employees through innovation, collaboration, and a culture of inclusivity. We invest in your growth and provide the tools you need to succeed in a supportive remote environment. If you are passionate about helping others and ready to make an impact, we want to hear from you. Join a team where your voice matters and your work makes a difference. How to Apply:
To apply, please submit your updated resume along with a brief cover letter outlining your availability and relevant experience. Applications can be submitted directly through our careers portal or via email to us. Shortlisted candidates will be contacted for a virtual interview.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Work From Home Phone Support Agent - Day & Night Shifts
Bintulu, Sarawak
Mashreq Bank
Posted 16 days ago
Job Viewed
Job Description
Job Summary:
Progressive Technology is seeking highly motivated, customer-focused individuals to join our dynamic team as Work From Home Phone Support Agents. In this role, you will be the voice of our company, providing top-tier support to our clients across a variety of sectors. Whether you are an early riser or a night owl, we offer flexible day and night shifts to accommodate your lifestyle. This is a fantastic opportunity to build a long-term career with a forward-thinking, innovation-driven organization, all from the comfort of your home. Key Responsibilities:
Provide exceptional customer service via inbound and outbound phone calls.
Accurately resolve customer inquiries regarding products, services, and technical issues.
Document all customer interactions clearly and professionally using CRM tools.
Escalate complex cases to the appropriate departments in a timely manner.
Maintain product knowledge to deliver accurate information and support.
Meet individual and team performance targets, including call handling time and customer satisfaction.
Collaborate with team leads and colleagues to continuously improve the customer experience.
Required Skills and Qualifications:
High school diploma or equivalent (Associate or Bachelors degree preferred).
Excellent verbal and written communication skills in English.
Strong active listening and problem-solving abilities.
Reliable internet connection and a quiet, dedicated workspace.
Proficiency with basic computer applications (e.g., MS Office, Google Suite, CRM tools).
Ability to multi-task, stay organized, and remain calm under pressure.
Self-motivated with a strong work ethic and ability to work independently.
Experience:
Minimum of 1 year in a customer service, call center, or technical support role (remote experience is a plus).
Experience using call center software and customer relationship management (CRM) systems is highly desirable.
Working Hours:
Full-time, 8-hour shifts available during both daytime and nighttime schedules.
Shift options: Day Shift:
8:00 AM – 4:00 PM (local time)
Night Shift:
8:00 PM – 4:00 AM (local time)
Weekend and holiday availability may be required on a rotating schedule.
Knowledge, Skills, and Abilities:
Strong knowledge of customer service principles and practices.
Ability to quickly learn and adapt to new technologies and procedures.
Strong interpersonal skills and a team-oriented mindset.
Familiarity with digital communication tools and remote work practices.
Capacity to maintain confidentiality and handle sensitive information responsibly.
Benefits:
Competitive hourly wage with performance-based bonuses.
Paid training and ongoing professional development.
Flexible shift options to suit your lifestyle.
Work-from-home setup allowance.
Health, dental, and vision insurance (after probation period).
Paid time off and holiday pay.
Opportunities for career growth within the company.
Why Join Progressive Technology?
At Progressive Technology, we believe in empowering our employees through innovation, collaboration, and a culture of inclusivity. We invest in your growth and provide the tools you need to succeed in a supportive remote environment. If you are passionate about helping others and ready to make an impact, we want to hear from you. Join a team where your voice matters and your work makes a difference. How to Apply:
To apply, please submit your updated resume along with a brief cover letter outlining your availability and relevant experience. Applications can be submitted directly through our careers portal or via email to us. Shortlisted candidates will be contacted for a virtual interview.
#J-18808-Ljbffr
Progressive Technology is seeking highly motivated, customer-focused individuals to join our dynamic team as Work From Home Phone Support Agents. In this role, you will be the voice of our company, providing top-tier support to our clients across a variety of sectors. Whether you are an early riser or a night owl, we offer flexible day and night shifts to accommodate your lifestyle. This is a fantastic opportunity to build a long-term career with a forward-thinking, innovation-driven organization, all from the comfort of your home. Key Responsibilities:
Provide exceptional customer service via inbound and outbound phone calls.
Accurately resolve customer inquiries regarding products, services, and technical issues.
Document all customer interactions clearly and professionally using CRM tools.
Escalate complex cases to the appropriate departments in a timely manner.
Maintain product knowledge to deliver accurate information and support.
Meet individual and team performance targets, including call handling time and customer satisfaction.
Collaborate with team leads and colleagues to continuously improve the customer experience.
Required Skills and Qualifications:
High school diploma or equivalent (Associate or Bachelors degree preferred).
Excellent verbal and written communication skills in English.
Strong active listening and problem-solving abilities.
Reliable internet connection and a quiet, dedicated workspace.
Proficiency with basic computer applications (e.g., MS Office, Google Suite, CRM tools).
Ability to multi-task, stay organized, and remain calm under pressure.
Self-motivated with a strong work ethic and ability to work independently.
Experience:
Minimum of 1 year in a customer service, call center, or technical support role (remote experience is a plus).
Experience using call center software and customer relationship management (CRM) systems is highly desirable.
Working Hours:
Full-time, 8-hour shifts available during both daytime and nighttime schedules.
Shift options: Day Shift:
8:00 AM – 4:00 PM (local time)
Night Shift:
8:00 PM – 4:00 AM (local time)
Weekend and holiday availability may be required on a rotating schedule.
Knowledge, Skills, and Abilities:
Strong knowledge of customer service principles and practices.
Ability to quickly learn and adapt to new technologies and procedures.
Strong interpersonal skills and a team-oriented mindset.
Familiarity with digital communication tools and remote work practices.
Capacity to maintain confidentiality and handle sensitive information responsibly.
Benefits:
Competitive hourly wage with performance-based bonuses.
Paid training and ongoing professional development.
Flexible shift options to suit your lifestyle.
Work-from-home setup allowance.
Health, dental, and vision insurance (after probation period).
Paid time off and holiday pay.
Opportunities for career growth within the company.
Why Join Progressive Technology?
At Progressive Technology, we believe in empowering our employees through innovation, collaboration, and a culture of inclusivity. We invest in your growth and provide the tools you need to succeed in a supportive remote environment. If you are passionate about helping others and ready to make an impact, we want to hear from you. Join a team where your voice matters and your work makes a difference. How to Apply:
To apply, please submit your updated resume along with a brief cover letter outlining your availability and relevant experience. Applications can be submitted directly through our careers portal or via email to us. Shortlisted candidates will be contacted for a virtual interview.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9