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Hyva Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Hyva Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

2 days ago Be among the first 25 applicants

Join to apply for the Digital Data Specialist role at Hyva

About Us

Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.

About Us

Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.

Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers.

About The Role

The Digital Data Specialist’s role is responsible for managing, analyzing and optimizing data across various digital platforms to improve accuracy and consistency, improving customer experience and streamlining operations. You will work with the global and regional digital and marketing team(s), supporting teams, and external vendors to launch campaigns on time and within budget.

This position is pivotal in enabling the business to deliver high-quality, consistent product information to customer and partners; supporting digital transformation and commercial success.

Main Tasks And Responsibilities

• Oversee and optimize product data across multiple digital channels, focusing on PIM, to ensure seamless integration and accessibility
• Manage end-to-end digital projects to ensure alignment with business objectives;
• Implement best practices for PIM processes, enhancing workflows and maximizing data usability for increased efficiency
• Lead the ongoing management of digital interfaces, including PIM and digital customer engagement tools;
• Conduct regular audits to ensure data accuracy and completeness, identifying and resolving discrepancies;
• Present innovative ideas to improve the customer digital experience;
• Provide training and ongoing support to team members on PIM tools and effective data management practices;
• Oversee relationships with digital agencies, managing day-to-day production, as well as campaign budgets and schedules;
• Measure and report on the performance of all digital assts against goals (ROI and KPIs);
• Identify trends and insights;
• Optimize spending and performance based on the analytical insights;
• Collaborate with Digital, Marketing, IT and other teams to integrate the PIM system with other enterprise systems such as ERP, CRM, and e-commerce platforms, facilitating seamless data flow.
  
  

Qualifications & Skills

• Proven experience in digital data management, preferably with PIM systems.
• Strong analytical skills and attention to detail.
• Experience managing digital projects and working with cross-functional teams.
• Familiarity with digital marketing tools, data analytics, and customer engagement platforms.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
  
  

What We Offer

• We care about ecology and are truly sustainable. Not only for the environment but also for social resources.
• We have a highly dynamic and very international work environment.
• We have Great Place to Work certified countries!
• We provide a competitive salary which is adjusted on an annual basis in case of good performance.
• We work hybrid and care about your work-life balance.
• You will find nice extras such as various company activities during the year.
  
  

Your Location:

Malaysia – Kuala Lumpur (SSC)

Diversity, Equity & Inclusion (DEI)

We are an inclusive employer that welcomes all backgrounds, perspectives, and experiences. Regardless of your origin, gender, age, sexual orientation, beliefs, disability, or political views, we value diversity and believe that unique perspectives drive innovation and success.

Join us and be part of a team where everyone belongs!

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Truck Transportation

Referrals increase your chances of interviewing at Hyva by 2x

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Hyva Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Digital Data Specialist

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Hyva Hyva Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Be among the first 25 applicants Join to apply for the

Digital Data Specialist

role at

Hyva About Us

Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers. About Us

Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.

Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers.

About The Role

The Digital Data Specialist’s role is responsible for managing, analyzing and optimizing data across various digital platforms to improve accuracy and consistency, improving customer experience and streamlining operations. You will work with the global and regional digital and marketing team(s), supporting teams, and external vendors to launch campaigns on time and within budget.

This position is pivotal in enabling the business to deliver high-quality, consistent product information to customer and partners; supporting digital transformation and commercial success.

Main Tasks And Responsibilities

Oversee and optimize product data across multiple digital channels, focusing on PIM, to ensure seamless integration and accessibility Manage end-to-end digital projects to ensure alignment with business objectives; Implement best practices for PIM processes, enhancing workflows and maximizing data usability for increased efficiency Lead the ongoing management of digital interfaces, including PIM and digital customer engagement tools; Conduct regular audits to ensure data accuracy and completeness, identifying and resolving discrepancies; Present innovative ideas to improve the customer digital experience; Provide training and ongoing support to team members on PIM tools and effective data management practices; Oversee relationships with digital agencies, managing day-to-day production, as well as campaign budgets and schedules; Measure and report on the performance of all digital assts against goals (ROI and KPIs); Identify trends and insights; Optimize spending and performance based on the analytical insights; Collaborate with Digital, Marketing, IT and other teams to integrate the PIM system with other enterprise systems such as ERP, CRM, and e-commerce platforms, facilitating seamless data flow.

Qualifications & Skills

Proven experience in digital data management, preferably with PIM systems. Strong analytical skills and attention to detail. Experience managing digital projects and working with cross-functional teams. Familiarity with digital marketing tools, data analytics, and customer engagement platforms. Excellent communication and organizational skills. Ability to manage multiple priorities in a fast-paced environment.

What We Offer

We care about ecology and are truly sustainable. Not only for the environment but also for social resources. We have a highly dynamic and very international work environment. We have Great Place to Work certified countries! We provide a competitive salary which is adjusted on an annual basis in case of good performance. We work hybrid and care about your work-life balance. You will find nice extras such as various company activities during the year.

Your Location:

Malaysia – Kuala Lumpur (SSC)

Diversity, Equity & Inclusion (DEI)

We are an inclusive employer that welcomes all backgrounds, perspectives, and experiences. Regardless of your origin, gender, age, sexual orientation, beliefs, disability, or political views, we value diversity and believe that unique perspectives drive innovation and success.

Join us and be part of a team where everyone belongs! Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Truck Transportation Referrals increase your chances of interviewing at Hyva by 2x Get notified about new Data Specialist jobs in

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R Systems WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

R Systems WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Direct message the job poster from R Systems

R Systems (A Blackstone Portfolio Company) | Dynamic Talent Acquisition Leader | Expert in Strategic Hiring and Candidate Engagement for Tech…

Job Description: Operational Resilience Officer

Position Title: Operational Resilience Officer

Reporting To: Responsiveness & Recovery Manager

Work Mode: Hybrid (Remote + On-site as required)

Mission / Purpose of the Role

The Operational Resilience Officer plays a critical role in ensuring the continuity of essential IT services by validating and coordinating disaster recovery (DR) capabilities across internal teams and external partners. This includes overseeing the execution of DR exercises, maintaining crisis management protocols, and ensuring compliance with organizational resilience standards.

The role demands strong coordination skills, technical understanding of IT infrastructure, and the ability to manage cross-functional relationships, particularly with entities across Asia.

Key Responsibilities

• Coordinate Disaster Recovery (DR) Tests
• Plan, execute, and document DR exercises
• Ensure test scenarios align with business continuity objectives
• Evidence Collection & Reporting
• Gather and validate evidence of DR capabilities
• Remediation Management
• Identify gaps and coordinate corrective actions
• Track progress and ensure timely resolution
• IT Service Continuity Management (ITSCM)
• Implement and monitor ITSCM processes
• Ensure alignment with internal operational resilience standards
• Stakeholder Engagement
• Collaborate with regional entities, especially across Asia
• Facilitate communication between technical and business teams
• Disaster Recovery Planning & Roadmap
• Documented Disaster Recovery Plans
• Execution of Disaster Recovery Exercises
• Post-exercise Reports and Analysis

Required Skills & Knowledge

• IT Service Continuity Management
• IT Infrastructure & Systems
• Disaster Recovery Solutions & Testing
• Business Continuity Management
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
• Power BI for reporting and analytics

Profile & Qualifications

• Minimum 3 years of experience in ITSCM and DR coordination
• Strong project management capabilities
• Experience working in English-speaking environments
• Excellent time management and organizational skills
• Adaptability and problem-solving mindset
• Ability to work independently and collaboratively in a hybrid setup

Seniority level

• Seniority level Associate

Employment type

• Employment type Contract

Job function

• Job function Information Technology, Other, and Consulting
• Industries IT Services and IT Consulting, Insurance, and Banking

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R Systems WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia R Systems WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Direct message the job poster from R Systems R Systems (A Blackstone Portfolio Company) | Dynamic Talent Acquisition Leader | Expert in Strategic Hiring and Candidate Engagement for Tech…

Job Description: Operational Resilience Officer Position Title:

Operational Resilience Officer Reporting To:

Responsiveness & Recovery Manager Work Mode:

Hybrid (Remote + On-site as required) Mission / Purpose of the Role The Operational Resilience Officer plays a critical role in ensuring the continuity of essential IT services by validating and coordinating disaster recovery (DR) capabilities across internal teams and external partners. This includes overseeing the execution of DR exercises, maintaining crisis management protocols, and ensuring compliance with organizational resilience standards. The role demands strong coordination skills, technical understanding of IT infrastructure, and the ability to manage cross-functional relationships, particularly with entities across Asia. Key Responsibilities Coordinate Disaster Recovery (DR) Tests Plan, execute, and document DR exercises Ensure test scenarios align with business continuity objectives Evidence Collection & Reporting Gather and validate evidence of DR capabilities Remediation Management Identify gaps and coordinate corrective actions Track progress and ensure timely resolution IT Service Continuity Management (ITSCM) Implement and monitor ITSCM processes Ensure alignment with internal operational resilience standards Stakeholder Engagement Collaborate with regional entities, especially across Asia Facilitate communication between technical and business teams Disaster Recovery Planning & Roadmap Documented Disaster Recovery Plans Execution of Disaster Recovery Exercises Post-exercise Reports and Analysis Required Skills & Knowledge IT Service Continuity Management IT Infrastructure & Systems Disaster Recovery Solutions & Testing Business Continuity Management Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) Power BI for reporting and analytics Profile & Qualifications Minimum 3 years of experience in ITSCM and DR coordination Strong project management capabilities Experience working in English-speaking environments Excellent time management and organizational skills Adaptability and problem-solving mindset Ability to work independently and collaboratively in a hybrid setup Seniority level

Seniority level Associate Employment type

Employment type Contract Job function

Job function Information Technology, Other, and Consulting Industries IT Services and IT Consulting, Insurance, and Banking Referrals increase your chances of interviewing at R Systems by 2x Get notified about new Information Technology Services Specialist jobs in

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This job involves assisting customers by handling complaints, processing orders, and supporting promotional activities. It is suitable for fresh graduates, offering an entry point into the workforce.

• Ensure the availability of sales-related equipment and materials.
• Respond to customer complaints and provide after-sales support as needed.
• Store and manage financial and non-financial data electronically and generate reports.
• Process all orders accurately and promptly.
• Inform clients of any delays or issues.
• Monitor team progress, identify shortcomings, and suggest improvements.
• Assist in organizing promotional materials and events.
• Ensure compliance with laws and company policies.
• Record customer complaints, coordinate with logistics and purchasing to address feedback.
• Prepare Halal Certificates for customers.
• File important documents and communicate relevant information.
• Prepare annual reports.
• Perform any additional tasks as required.

Job Requirements

1. Minimum Diploma or Bachelor’s Degree in Business Administration, Communications, Marketing, Hospitality, or related fields.

2. Training or certification in Customer Service / Call Center / CRM systems is advantageous.

3. 1-2 years of experience in customer service, relations, or related roles.

4. Strong problem-solving and conflict-resolution skills .

5. Proficiency in Microsoft Office and experience with CRM or customer support platforms .

6. Team player with the ability to collaborate across departments.

7. Attention to detail and high accuracy in handling customer records.

8. Fresh graduates with strong communication skills and internship experience in customer-facing roles are encouraged to apply.

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Join to apply for the Customer Service role at Gussmann Technologies

6 days ago Be among the first 25 applicants

Join to apply for the Customer Service role at Gussmann Technologies

Get AI-powered advice on this job and more exclusive features.

Schedule & Arrange Appointments:

Coordinate and confirm customer support appointments, ensuring timely follow-ups.

Job Responsibilities

Schedule & Arrange Appointments:

Coordinate and confirm customer support appointments, ensuring timely follow-ups.

Responses To Customer

Prioritize customer inquiries and plan responses to meet their needs effectively.

Follow Up

Ensure customer issues are resolved by following up after support sessions and escalating if needed.

Document Interactions

Keep accurate records of customer issues, resolutions, and feedback.

Collaborate With Teams

Work with other departments to address customer concerns and improve service.

Maintain Satisfaction

Deliver prompt and professional support to ensure high customer satisfaction.

Tanggungjawab Pekerjaan

Jadual & Atur Temujanji:

Menyelaras dan mengesahkan temujanji sokongan pelanggan, serta memastikan susulan dilakukan tepat pada masanya.

Maklum Balas Kepada Pelanggan

Utamakan pertanyaan pelanggan dan rancang maklum balas bagi memenuhi keperluan mereka dengan berkesan.

Tindak Lanjut

Pastikan isu pelanggan diselesaikan dengan membuat tindak lanjut selepas sesi sokongan dan membuat eskalasi jika perlu.

Dokumentasi Interaksi

Simpan rekod yang tepat mengenai isu pelanggan, penyelesaian, dan maklum balas.

Bekerjasama Dengan Pasukan

Bekerjasama dengan jabatan lain untuk menangani kebimbangan pelanggan dan menambah baik perkhidmatan.

Kekalkan Kepuasan

Memberikan sokongan yang pantas dan profesional untuk memastikan tahap kepuasan pelanggan yang tinggi.

Interested candidates please submit your application through Jobstore

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries Information Services

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• Provide professional customer service for service inquiries and feedbacks.
• Understand the full cycle of our business model
• Follow up and respond back to user on timely manner.
• Provide effective solution for customer issue.

Job Requirement:

• Candidate must Minimum SPM & above
• Required language(s): English & Malay
• Applicants must be willing to work in Shah Alam Seksyen 15
• On job Training provided

Company: Automotive

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Star Activation Sdn Bhd provided pay range

This range is provided by Star Activation Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Responsibility

We are seeking a Customer Service to join our team. The ideal candidate will provide exceptional service by assisting customers, addressing their concerns, and ensuring a positive experience. This role requires excellent communication skills, problem-solving abilities, and a commitment to teamwork.

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Job Description

• Develop a basic understanding of the company's products or services.
• Deliver outstanding customer service by assisting customers with inquiries, resolving issues, and providing friendly and efficient support.
• Handle customer complaints with patience, understanding their concerns and offering reasonable solutions.
• Maintain accurate and up-to-date customer records, documenting issues, requests, and resolutions.
• Assist in resolving technical issues by collaborating with relevant departments.
  
  

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Job Responsibilities

• Clear and logical thinking to effectively address customer needs.
• Patience and excellent communication skills for handling various customer interactions.
• Strong problem-solving skills with the ability to find practical solutions.
• Basic knowledge of software tools and a willingness to learn and adopt new technologies.
• Demonstrate excellent teamwork and collaboration skills.
• Proficiency in both Mandarin and English (spoken and written).
  
  

Job Requirements

• High school diploma or equivalent (Bachelorâs degree is a plus)
• Proven experience in customer service or a related field.
• Excellent communication and problem-solving skillsã
• Ability to handle stressful situations professionally
• Able to speak and write in Mandarin & English.
  
  

Job Benefits

• 5 Working Days and 10mins Walking Distance to LRT
• Company Medical Insurance
• Parking Allowance
• Unlimited Tea and Snacks
• Team Building Activities
• Career Growth Opportunity

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

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This job is all about helping customers! You'll answer their questions, solve problems, and build strong relationships. You might like this job because you enjoy making people happy and improving their experience with a brand.

• Customer Inquiry Management: Oversee the handling of customer inquiries through various channels, including phone, email, and social media. Ensure prompt and accurate responses to address customer needs and concerns.
• Issue Resolution: Act as a liaison between customers and internal departments to resolve issues effectively and efficiently. Take ownership of escalated cases and follow through to resolution, ensuring customer satisfaction.
• Relationship Building: Develop and maintain strong relationships with customers to foster loyalty and retention. Proactively engage with customers to understand their needs and preferences, providing personalized support and recommendations.
• Customer Feedback Collection: Gather feedback from customers through surveys, reviews, and other feedback channels. Analyze feedback to identify trends, pain points, and areas for improvement in products and services.
• Process Improvement: Collaborate with internal teams to streamline customer service processes and improve efficiency. Implement best practices and recommend system enhancements to enhance the overall customer experience.
• Training and Development: Provide training and support to customer service representatives to ensure they have the knowledge and skills to deliver exceptional service. Foster a customer-centric culture within the organization.
• Performance Monitoring: Monitor key performance indicators (KPIs) related to customer service, such as response time, resolution rate, and customer satisfaction scores. Track performance metrics and identify opportunities for improvement.
• Customer Engagement Initiatives: Develop and implement customer engagement initiatives, such as loyalty programs, customer appreciation events, and outreach campaigns. Strengthen relationships with customers and enhance brand loyalty.
• Cross-Functional Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to align customer service initiatives with business objectives. Share customer insights and feedback to inform strategic decision-making.
• Crisis Management: Handle customer complaints and escalations in a calm and professional manner, demonstrating empathy and a commitment to resolving issues. Manage crisis situations effectively to minimize negative impact on the brand.
• Upselling and Cross-Selling : Identify opportunities to upsell and cross-sell additional products or services to existing customers. Use a consultative approach to understand customer needs and recommend relevant offerings that add value and

Job Requirements

• Qualification: At least Diploma or Bachelor's degree in Sales, Marketing, Business Administration or a related field
• Language: Fluent in English (Both Spoken and Written), Knowledge of Mandarin is highly desirable
• Proven experience in customer service management, with a focus on upselling and relationship building.
• Excellent communication and interpersonal skills.
• Strong sales understanding and ability to identify upselling opportunities.
• Ability to empathize with customers and address their needs effectively.
• Proficiency in CRM software and other customer service tools.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Leadership skills and ability to motivate and inspire a team.
• Commitment to delivering exceptional customer service and building long-term relationships.

Skills

Customer Service

Customer Relationship Management

Upselling

Detail Oriented

Data Analysis

Interpersonal Communications

Teamwork

Coordinating

Company Benefits Grab the deals!

All staffs are eligible for special staff discounts!

Free Parking

Free parking is provided!

Incentive & Bonus

Incentive and yearly bonus provided depends on your performance!

Established in 2012, Puzzle Planet offers the best puzzle selections under one roof, reaching them to customers nationwide. Puzzle Planet is the main distributor of world-known puzzle brands like Pintoo, Heye, Wooden City, EWA, and IWAKO. From traditional cardboard puzzles, plastics 2D puzzles, to 3D puzzles, Puzzle Planet serves a wide variety of designs for house decoration or even as a gift! We also collaborated.

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