What Jobs are available for Providing Information About Products Or Services in Malaysia?
Showing 2426 Providing Information About Products Or Services jobs in Malaysia
Customer Service Officers (Information Center)
Johor Bahru, Johor
GENTING SIMON SDN BHD
Posted 16 days ago
Job Viewed
Job Description
Job Title:
Customer Service Officers (Information Center) Center:
Johor Premium Outlets Responsibilities
To organize the Information Center effectively and to ensure smooth operations daily.
To provide relevant information to customers on Johor Premium Outlets.
To manage daily operation requirements of Information Center.
To attend to daily administrative and cashiering work e.g. opening and closing daily sales.
To ensure that all tour group arrivals are handled efficiently.
To ensure customer’s feedback are handled tactfully and efficiently.
Requirements
Possess at least SPM. Minimum of 1 - 2 years of relevant experience or from similar businesses will be an added advantage. Pleasant personality and friendly. Strong interpersonal and communication skills. Proficient in MS Office, Microsoft Excel and Microsoft Word. Able to converse in 3 languages (Malay, English and Chinese). Able to work on shift, weekends and public holidays.
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Customer Service Officers (Information Center) Center:
Johor Premium Outlets Responsibilities
To organize the Information Center effectively and to ensure smooth operations daily.
To provide relevant information to customers on Johor Premium Outlets.
To manage daily operation requirements of Information Center.
To attend to daily administrative and cashiering work e.g. opening and closing daily sales.
To ensure that all tour group arrivals are handled efficiently.
To ensure customer’s feedback are handled tactfully and efficiently.
Requirements
Possess at least SPM. Minimum of 1 - 2 years of relevant experience or from similar businesses will be an added advantage. Pleasant personality and friendly. Strong interpersonal and communication skills. Proficient in MS Office, Microsoft Excel and Microsoft Word. Able to converse in 3 languages (Malay, English and Chinese). Able to work on shift, weekends and public holidays.
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0
VIE - ESAP Product Information & Communication Manager
Kuala Lumpur, Kuala Lumpur
ClubMed
Posted 16 days ago
Job Viewed
Job Description
Purpose of the position
Club Med ESAP is undergoing a phase of rapid development and transformation. Our priority is to focus on client experience evolutions that bring maximum value to our customers, significant impact for the company, and benefits for our teams. This concerns our current portfolio as the future one, with the brand new or renovated Premium or Exclusive Collection resorts. To amplify this impact, the global Operations & Product community must remain unified and effective. It is also essential to ensure alignment and onboarding across all product stakeholders – from marketing teams to G.Os in the resorts, including CSR, Hygiene and Safety – so everyone shares a common vision of the product and its evolution. Key Responsibilities and Scope
Attached to the VP Operations & Product ESAP, this position is based in Kuala Lumpur, Malaysia. The scope of the role covers Southeastern Asia and Japan (ESAP), with a strong coordination at a global level : Contributes to shaping & implementing the ESAP global roadmap strategy (CSR, Product & Services, In resort sales experiences) and budget. Lead the construction of a consolidated roadmap for EHS, CSR, Product & Services, Ires, associated with Opex Capex budget, 3 years plan. Manage Internal communication of product developments and updates for marketing teams at global level (including P&S teams based in Lyon). Ensure coordination between operational and commercial teams, with a focus on continuous improvement & accuracy of product-related information (CSR, P&S, In resort sales) Promote a shared product culture and facilitate onboarding of all stakeholders, particularly resort teams, to key product priorities. Main Missions
Contributes to frame & write the business plan and budget alongside VP Operations & Product Monitor monthly the advancement of roadmap execution by all teams involved Ensure product consistency across the BU’s ESAP (sales markets, resorts) Produce contents to communicate efficiently to all stakeholders, ensure complementarity of channels (including shareholders) Guarantee Best practices sharing with others Bu’s Implement continuous improvement of product information flows between marketing / sales teams, P&S and resorts teams thanks to optimized processus & tools Support commercial countries with ad hoc requests Manage internal communication of product innovations and updates Contribute to animate the ESAP Operations & Product community with tangible deliverables such as redaction of newsletters, contents production for seminars Ensure product consistency across the BU’s ESAP (sales markets, resorts) Drive guest experience improvements through regular analysis of feedback (e.g., GM Feedback, semantic analysis, Factorial analysis, Sales Feedback, claim management analysis) Coordinate quality monitoring initiatives (reports) and ensure follow-up actions are implemented by all departments (P&S, CSR, ESH, IRES remaining accountable of their results). Profile
Education : Business School, Top-tier University (Master's degree, Bac +5) Hospitality School (Master's degree, Bac +5) Required Knowledge, Skills, and Technical Competencies : Proven experience in project management Excellent command of PowerPoint Strong proficiency in Microsoft Office (Excel, Word) Comfortable working with data and numbers Strong interpersonal skills Leadership and drive Rigor and strong organizational skills Analytical capabilities Autonomy and proactiveness Versatility and ability to manage multiple priorities Demonstrates strong team spirit Proficiency Levels and Required Languages
Proven Business-oriented mindset Fluency in English & French, both oral and written
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Club Med ESAP is undergoing a phase of rapid development and transformation. Our priority is to focus on client experience evolutions that bring maximum value to our customers, significant impact for the company, and benefits for our teams. This concerns our current portfolio as the future one, with the brand new or renovated Premium or Exclusive Collection resorts. To amplify this impact, the global Operations & Product community must remain unified and effective. It is also essential to ensure alignment and onboarding across all product stakeholders – from marketing teams to G.Os in the resorts, including CSR, Hygiene and Safety – so everyone shares a common vision of the product and its evolution. Key Responsibilities and Scope
Attached to the VP Operations & Product ESAP, this position is based in Kuala Lumpur, Malaysia. The scope of the role covers Southeastern Asia and Japan (ESAP), with a strong coordination at a global level : Contributes to shaping & implementing the ESAP global roadmap strategy (CSR, Product & Services, In resort sales experiences) and budget. Lead the construction of a consolidated roadmap for EHS, CSR, Product & Services, Ires, associated with Opex Capex budget, 3 years plan. Manage Internal communication of product developments and updates for marketing teams at global level (including P&S teams based in Lyon). Ensure coordination between operational and commercial teams, with a focus on continuous improvement & accuracy of product-related information (CSR, P&S, In resort sales) Promote a shared product culture and facilitate onboarding of all stakeholders, particularly resort teams, to key product priorities. Main Missions
Contributes to frame & write the business plan and budget alongside VP Operations & Product Monitor monthly the advancement of roadmap execution by all teams involved Ensure product consistency across the BU’s ESAP (sales markets, resorts) Produce contents to communicate efficiently to all stakeholders, ensure complementarity of channels (including shareholders) Guarantee Best practices sharing with others Bu’s Implement continuous improvement of product information flows between marketing / sales teams, P&S and resorts teams thanks to optimized processus & tools Support commercial countries with ad hoc requests Manage internal communication of product innovations and updates Contribute to animate the ESAP Operations & Product community with tangible deliverables such as redaction of newsletters, contents production for seminars Ensure product consistency across the BU’s ESAP (sales markets, resorts) Drive guest experience improvements through regular analysis of feedback (e.g., GM Feedback, semantic analysis, Factorial analysis, Sales Feedback, claim management analysis) Coordinate quality monitoring initiatives (reports) and ensure follow-up actions are implemented by all departments (P&S, CSR, ESH, IRES remaining accountable of their results). Profile
Education : Business School, Top-tier University (Master's degree, Bac +5) Hospitality School (Master's degree, Bac +5) Required Knowledge, Skills, and Technical Competencies : Proven experience in project management Excellent command of PowerPoint Strong proficiency in Microsoft Office (Excel, Word) Comfortable working with data and numbers Strong interpersonal skills Leadership and drive Rigor and strong organizational skills Analytical capabilities Autonomy and proactiveness Versatility and ability to manage multiple priorities Demonstrates strong team spirit Proficiency Levels and Required Languages
Proven Business-oriented mindset Fluency in English & French, both oral and written
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1
VIE - ESAP Product Information & Communication Manager
Kuala Lumpur, Kuala Lumpur
Club Med
Posted 16 days ago
Job Viewed
Job Description
VIE - ESAP Product Information & Communication Manager
Club Med Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Purpose of the position Club Med ESAP is undergoing a phase of rapid development and transformation. Our priority is to focus on client experience evolutions that bring maximum value to our customers, significant impact for the company, and benefits for our teams. To amplify this impact, the global Operations & Product community must remain unified and effective. It is also essential to ensure alignment and onboarding across all product stakeholders – from marketing teams to G.Os in the resorts, including CSR, Hygiene and Safety – so everyone shares a common vision of the product and its evolution. Key Responsibilities And Scope Attached to the VP Operations & Product ESAP, this position is based in Kuala Lumpur, Malaysia. The scope of the role covers Southeastern Asia and Japan (ESAP), with a strong coordination at a global level: Contributes to shaping & implementing the ESAP global roadmap strategy (CSR, Product & Services, In resort sales experiences) and budget. Lead the construction of a consolidated roadmap for EHS, CSR, Product & Services, Ires, associated with Opex Capex budget, 3 years plan. Manage Internal communication of product developments and updates for marketing teams at global level (including P&S teams based in Lyon). Ensure coordination between operational and commercial teams, with a focus on continuous improvement & accuracy of product-related information (CSR, P&S, In resort sales) Promote a shared product culture and facilitate onboarding of all stakeholders, particularly resort teams, to key product priorities. Main Missions Contributes to frame & write the business plan and budget alongside VP Operations & Product; Monitor monthly the advancement of roadmap execution by all teams involved; Ensure product consistency across the BU’s ESAP (sales markets, resorts); Produce contents to communicate efficiently to all stakeholders, ensure complementarity of channels (including shareholders); Guarantee Best practices sharing with others Bu’s; Implement continuous improvement of product information flows between marketing / sales teams, P&S and resorts teams thanks to optimized processus & tools; Support commercial countries with ad hoc requests; Manage internal communication of product innovations and updates; Contribute to animate the ESAP Operations & Product community with tangible deliverables such as redaction of newsletters, contents production for seminars; Ensure product consistency across the BU’s ESAP (sales markets, resorts); Drive guest experience improvements through regular analysis of feedback (e.g., GM Feedback, semantic analysis, Factorial analysis, Sales Feedback, claim management analysis); Coordinate quality monitoring initiatives (reports) and ensure follow-up actions are implemented by all departments (P&S, CSR, ESH, IRES remaining accountable of their results). Profile Education Business School, Top-tier University (Master's degree, Bac +5) Hospitality School (Master's degree, Bac +5) Required Knowledge, Skills, And Technical Competencies Proven experience in project management Excellent command of PowerPoint Strong proficiency in Microsoft Office (Excel, Word) Comfortable working with data and numbers Strong interpersonal skills Leadership and drive Rigor and strong organizational skills Analytical capabilities Autonomy and proactiveness Versatility and ability to manage multiple priorities Demonstrates strong team spirit Proficiency Levels And Required Languages Proven Business-oriented mindset Fluency in English & French, both oral and written
#J-18808-Ljbffr
Club Med Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Purpose of the position Club Med ESAP is undergoing a phase of rapid development and transformation. Our priority is to focus on client experience evolutions that bring maximum value to our customers, significant impact for the company, and benefits for our teams. To amplify this impact, the global Operations & Product community must remain unified and effective. It is also essential to ensure alignment and onboarding across all product stakeholders – from marketing teams to G.Os in the resorts, including CSR, Hygiene and Safety – so everyone shares a common vision of the product and its evolution. Key Responsibilities And Scope Attached to the VP Operations & Product ESAP, this position is based in Kuala Lumpur, Malaysia. The scope of the role covers Southeastern Asia and Japan (ESAP), with a strong coordination at a global level: Contributes to shaping & implementing the ESAP global roadmap strategy (CSR, Product & Services, In resort sales experiences) and budget. Lead the construction of a consolidated roadmap for EHS, CSR, Product & Services, Ires, associated with Opex Capex budget, 3 years plan. Manage Internal communication of product developments and updates for marketing teams at global level (including P&S teams based in Lyon). Ensure coordination between operational and commercial teams, with a focus on continuous improvement & accuracy of product-related information (CSR, P&S, In resort sales) Promote a shared product culture and facilitate onboarding of all stakeholders, particularly resort teams, to key product priorities. Main Missions Contributes to frame & write the business plan and budget alongside VP Operations & Product; Monitor monthly the advancement of roadmap execution by all teams involved; Ensure product consistency across the BU’s ESAP (sales markets, resorts); Produce contents to communicate efficiently to all stakeholders, ensure complementarity of channels (including shareholders); Guarantee Best practices sharing with others Bu’s; Implement continuous improvement of product information flows between marketing / sales teams, P&S and resorts teams thanks to optimized processus & tools; Support commercial countries with ad hoc requests; Manage internal communication of product innovations and updates; Contribute to animate the ESAP Operations & Product community with tangible deliverables such as redaction of newsletters, contents production for seminars; Ensure product consistency across the BU’s ESAP (sales markets, resorts); Drive guest experience improvements through regular analysis of feedback (e.g., GM Feedback, semantic analysis, Factorial analysis, Sales Feedback, claim management analysis); Coordinate quality monitoring initiatives (reports) and ensure follow-up actions are implemented by all departments (P&S, CSR, ESH, IRES remaining accountable of their results). Profile Education Business School, Top-tier University (Master's degree, Bac +5) Hospitality School (Master's degree, Bac +5) Required Knowledge, Skills, And Technical Competencies Proven experience in project management Excellent command of PowerPoint Strong proficiency in Microsoft Office (Excel, Word) Comfortable working with data and numbers Strong interpersonal skills Leadership and drive Rigor and strong organizational skills Analytical capabilities Autonomy and proactiveness Versatility and ability to manage multiple priorities Demonstrates strong team spirit Proficiency Levels And Required Languages Proven Business-oriented mindset Fluency in English & French, both oral and written
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2
Information Technology Service Delivery Manager
Kelantan, Kelantan
User Experience Researchers Pte Ltd (Singapore)
Posted 2 days ago
Job Viewed
Job Description
Information Technology Service Delivery Manager We are seeking a Service Delivery Manager to lead and oversee a system and solution maintenance project starting in December. The role is focused on managing 24/7 maintenance operations (without personal standby requirement), ensuring smooth service delivery, SLA compliance, and effective technical solutioning across a Java and .NET technology stack. The ideal candidate will have strong experience in service delivery, excellent communication skills in
Mandarin and English , and the ability to manage escalations, ticket evaluation, and coordination with enhancement teams.
Key Responsibilities
Manage and oversee the system and solution maintenance project, ensuring timely and high-quality service delivery.
Provide technical solutioning support within Java and .NET environments.
Ensure 24/7 maintenance operations are properly managed (no need for personal 24/7 standby).
Evaluate, prioritize, and manage L2 and L3 support tickets, ensuring proper resolution or escalation.
Monitor and enforce SLA adherence, compliance standards, and deliverables.
Act as a liaison between support teams, enhancement teams, and business stakeholders for escalations and resolutions.
Maintain clear documentation, reporting, and governance for all service delivery activities.
Support agile delivery practices; Scrum Master experience is an advantage.
Drive continuous improvement initiatives in service delivery, ensuring operational efficiency and customer satisfaction.
Required Skills & Qualifications
Bachelors degree in IT, Computer Science, or related field.
5+ years experience in service delivery, system maintenance, or IT operations.
Strong knowledge and hands‑on understanding of Java and .NET tech stack.
Proven ability to support L2 and L3 operations and manage ticket lifecycle.
Strong understanding of SLA management, compliance, and service governance.
Excellent communication and interpersonal skills; bilingual in Mandarin and English is required.
Strong problem‑solving and escalation management skills.
Experience in project‑based system/solution maintenance delivery.
Scrum Master certification or agile delivery knowledge is a plus.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
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Mandarin and English , and the ability to manage escalations, ticket evaluation, and coordination with enhancement teams.
Key Responsibilities
Manage and oversee the system and solution maintenance project, ensuring timely and high-quality service delivery.
Provide technical solutioning support within Java and .NET environments.
Ensure 24/7 maintenance operations are properly managed (no need for personal 24/7 standby).
Evaluate, prioritize, and manage L2 and L3 support tickets, ensuring proper resolution or escalation.
Monitor and enforce SLA adherence, compliance standards, and deliverables.
Act as a liaison between support teams, enhancement teams, and business stakeholders for escalations and resolutions.
Maintain clear documentation, reporting, and governance for all service delivery activities.
Support agile delivery practices; Scrum Master experience is an advantage.
Drive continuous improvement initiatives in service delivery, ensuring operational efficiency and customer satisfaction.
Required Skills & Qualifications
Bachelors degree in IT, Computer Science, or related field.
5+ years experience in service delivery, system maintenance, or IT operations.
Strong knowledge and hands‑on understanding of Java and .NET tech stack.
Proven ability to support L2 and L3 operations and manage ticket lifecycle.
Strong understanding of SLA management, compliance, and service governance.
Excellent communication and interpersonal skills; bilingual in Mandarin and English is required.
Strong problem‑solving and escalation management skills.
Experience in project‑based system/solution maintenance delivery.
Scrum Master certification or agile delivery knowledge is a plus.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
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3
Senior Manager Information Technology and Services
Kulai, Johor
Senai Airport Terminal Services Sdn. Bhd.
Posted 3 days ago
Job Viewed
Job Description
Senior Manager Information Technology and Services
Strategic IT Leadership – Develop and implement the organization’s IT strategy, ensuring alignment with business objectives and long-term growth plans.
Governance & Compliance – Oversee IT policies, procedures, and standards to ensure compliance with ISO 27001 and other regulatory requirements.
Cybersecurity & Risk Management – Lead cybersecurity initiatives, including threat detection, penetration testing, vulnerability assessments, and disaster recovery planning.
IT Infrastructure & Systems Management – Ensure the reliability, scalability, and security of IT infrastructure, including networks, servers, cloud systems, and data centers.
Budget & Financial Oversight – Manage the IT budget, optimize expenditures, and ensure cost-effective procurement of hardware, software, and services.
Project & Vendor Management – Oversee major IT projects (e.g., ERP implementation, cloud migration) and manage relationships with vendors, contractors, and service providers.
Team Leadership & Development – Recruit, mentor, and develop IT staff, fostering a high-performance culture through training and performance evaluations.
IT Service Management (ITSM) – Ensure efficient IT service delivery, including helpdesk support, SLA adherence, and continuous service improvement.
Innovation & Digital Transformation – Identify and implement emerging technologies (AI, IoT, automation) to enhance operational efficiency and customer experience.
Stakeholder Collaboration – Work closely with senior management, department heads, and external partners to align IT initiatives with business needs.
Business Continuity & Disaster Recovery – Develop and maintain robust BCP/DRP plans to minimize downtime and ensure data integrity during disruptions.
Asset & License Management – Maintain an accurate IT asset register and ensure compliance with software licensing agreements.
Performance Monitoring & Reporting – Track IT KPIs, generate executive reports, and provide insights for decision-making and continuous improvement.
JOB REQUIREMENTS Education Minimum: Bachelor’s degree in Information Technology, Computer Science, or a related field.
Preferred: Master’s degree in Cybersecurity (added advantage).
Experience Minimum of 12 years in Information Technology, Cybersecurity, Digital Technology, or a related field.
Experience
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Strategic IT Leadership – Develop and implement the organization’s IT strategy, ensuring alignment with business objectives and long-term growth plans.
Governance & Compliance – Oversee IT policies, procedures, and standards to ensure compliance with ISO 27001 and other regulatory requirements.
Cybersecurity & Risk Management – Lead cybersecurity initiatives, including threat detection, penetration testing, vulnerability assessments, and disaster recovery planning.
IT Infrastructure & Systems Management – Ensure the reliability, scalability, and security of IT infrastructure, including networks, servers, cloud systems, and data centers.
Budget & Financial Oversight – Manage the IT budget, optimize expenditures, and ensure cost-effective procurement of hardware, software, and services.
Project & Vendor Management – Oversee major IT projects (e.g., ERP implementation, cloud migration) and manage relationships with vendors, contractors, and service providers.
Team Leadership & Development – Recruit, mentor, and develop IT staff, fostering a high-performance culture through training and performance evaluations.
IT Service Management (ITSM) – Ensure efficient IT service delivery, including helpdesk support, SLA adherence, and continuous service improvement.
Innovation & Digital Transformation – Identify and implement emerging technologies (AI, IoT, automation) to enhance operational efficiency and customer experience.
Stakeholder Collaboration – Work closely with senior management, department heads, and external partners to align IT initiatives with business needs.
Business Continuity & Disaster Recovery – Develop and maintain robust BCP/DRP plans to minimize downtime and ensure data integrity during disruptions.
Asset & License Management – Maintain an accurate IT asset register and ensure compliance with software licensing agreements.
Performance Monitoring & Reporting – Track IT KPIs, generate executive reports, and provide insights for decision-making and continuous improvement.
JOB REQUIREMENTS Education Minimum: Bachelor’s degree in Information Technology, Computer Science, or a related field.
Preferred: Master’s degree in Cybersecurity (added advantage).
Experience Minimum of 12 years in Information Technology, Cybersecurity, Digital Technology, or a related field.
Experience
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4
Customer Service
Cyberjaya
NTT America, Inc.
Posted 15 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Customer Service is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key Responsibilities:**
- Provide administrative support to the Service Desk team
- Receive, validate, and log client requests, ensuring accurate detail capture
- Assist in generating customer reports and maintaining documentation
- Perform other related tasks as assigned
- No shift work required; business hours only
**Knowledge and Attributes:**
- Detail-oriented
- Basic proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Assist in generating customer reports and maintaining documentation
- Calm and focused under routine tasks
- Reliable and consistent in meeting deadlines
**Academic Qualifications and Certifications:**
- High School Certification (Diploma or Degree is a plus)
**Required experience:**
- Proficient in MS Office applications
- Fresh graduates and candidates with no experience are encouraged to apply
- Excellent English, written and verbal communication skills
- Able to work in Cyberjaya (On-site)
**Good-to-have (not mandatory)**
- Cantonese and Putonghua skills
- Basic knowledge in the technology Industry or Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Customer Service is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key Responsibilities:**
- Provide administrative support to the Service Desk team
- Receive, validate, and log client requests, ensuring accurate detail capture
- Assist in generating customer reports and maintaining documentation
- Perform other related tasks as assigned
- No shift work required; business hours only
**Knowledge and Attributes:**
- Detail-oriented
- Basic proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Assist in generating customer reports and maintaining documentation
- Calm and focused under routine tasks
- Reliable and consistent in meeting deadlines
**Academic Qualifications and Certifications:**
- High School Certification (Diploma or Degree is a plus)
**Required experience:**
- Proficient in MS Office applications
- Fresh graduates and candidates with no experience are encouraged to apply
- Excellent English, written and verbal communication skills
- Able to work in Cyberjaya (On-site)
**Good-to-have (not mandatory)**
- Cantonese and Putonghua skills
- Basic knowledge in the technology Industry or Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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5
Customer Service
Kuala Lumpur, Kuala Lumpur
BABY PANDA SDN BHD
Posted 2 days ago
Job Viewed
Job Description
Support the unit head in ensuring the department runs effectively and efficiently. Carry out tasks in accordance with the policies, procedures, and guidelines in a timely and accurate manner. Manage large amounts of messaging through social media. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information. Keep records of customer interactions, process customer accounts, and file documents. Take the extra mile to engage with customers. Prepare and submit reports as required on a timely basis. What We’re Looking For:
Possess Bachelor of Degree/Diploma in any field and fresh grads are welcome to join us. Strong communication and interpersonal skills. Excellent communication, presentation, and customer relationship skills. Good command of written and spoken English and Bahasa Malaysia. Customer orientation and ability to respond to different types of characters. Willing to learn/ Good attitude. Job Requirements and Application
To apply, please answer the following questions: Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Role? Do you have customer service experience? Which of the following languages are you fluent in?
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Possess Bachelor of Degree/Diploma in any field and fresh grads are welcome to join us. Strong communication and interpersonal skills. Excellent communication, presentation, and customer relationship skills. Good command of written and spoken English and Bahasa Malaysia. Customer orientation and ability to respond to different types of characters. Willing to learn/ Good attitude. Job Requirements and Application
To apply, please answer the following questions: Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Role? Do you have customer service experience? Which of the following languages are you fluent in?
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6
CUSTOMER SERVICE
Ipoh, Perak
THE TOP CLEANING SDN. BHD.
Posted 2 days ago
Job Viewed
Job Description
We are looking for a proactive and customer-oriented Customer Service Executive to join our team at Top Cleaning. The role requires handling customer inquiries, complaints, and requests efficiently while ensuring excellent service delivery. The candidate must be able to work under pressure, manage customers across Ipoh, Penang, and Kuala Lumpur, and be fluent in Mandarin to support diverse customer needs.
Key Responsibilities
Handle customer inquiries, complaints, and requests promptly through phone, email, and messaging platforms.
Manage and coordinate customer service activities across Ipoh, Penang, and Kuala Lumpur branches.
Work closely with the operations and sales team to ensure smooth service delivery.
Maintain accurate customer records and service reports.
Resolve conflicts and issues effectively while ensuring customer satisfaction.
Handle customer escalations and provide solutions under tight timelines.
Support administrative tasks related to customer service as required.
Contribute to process improvement initiatives for better customer experience.
Able to work under pressure and handle multiple cases simultaneously.
Requirements
Diploma/Degree in Business Administration, Customer Service, or related field.
At least 1–2 years of customer service experience (cleaning/service industry preferred).
Fluent in Mandarin, Bahasa Malaysia, and English (both spoken & written).
Strong problem‑solving skills and ability to work under pressure.
Excellent communication and interpersonal skills.
Able to multitask and manage customers across multiple locations.
Customer‑focused mindset with a positive attitude.
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Key Responsibilities
Handle customer inquiries, complaints, and requests promptly through phone, email, and messaging platforms.
Manage and coordinate customer service activities across Ipoh, Penang, and Kuala Lumpur branches.
Work closely with the operations and sales team to ensure smooth service delivery.
Maintain accurate customer records and service reports.
Resolve conflicts and issues effectively while ensuring customer satisfaction.
Handle customer escalations and provide solutions under tight timelines.
Support administrative tasks related to customer service as required.
Contribute to process improvement initiatives for better customer experience.
Able to work under pressure and handle multiple cases simultaneously.
Requirements
Diploma/Degree in Business Administration, Customer Service, or related field.
At least 1–2 years of customer service experience (cleaning/service industry preferred).
Fluent in Mandarin, Bahasa Malaysia, and English (both spoken & written).
Strong problem‑solving skills and ability to work under pressure.
Excellent communication and interpersonal skills.
Able to multitask and manage customers across multiple locations.
Customer‑focused mindset with a positive attitude.
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7
Customer Service
Kedah, Kedah
Hygiene World
Posted 4 days ago
Job Viewed
Job Description
About the role
Hygiene World Sdn Bhd, based in Alor Setar, is an established hygiene product supplier serving B2B and B2C clients. We are looking for a friendly, proactive, and motivated Customer Service Executive to be the first point of contact for our customers — handling enquiries, preparing quotations, and making every interaction a great experience. What you'll be doing
Handle customer enquiries via phone, walk-ins, WhatsApp, and online platforms Conduct telemarketing and follow-up calls to new and existing customers Prepare quotations, bills, and invoices accurately and promptly Confidently present and promote company products to customers Maintain and update customer records in the system Create simple marketing visuals using Canva, when required Use Microsoft Office for reports, quotations, and administrative tasks Work independently with minimal supervision while maintaining accuracy Continuously improve product knowledge and stay passionate about company offerings What we're looking for
Minimum Diploma, preferably in Marketing, Business, or a related field 1–2 years experience in customer service, telemarketing, or admin support Fresh graduates with strong communication skills are welcome to apply Fluent in English, Bahasa Malaysia, and Mandarin (spoken & written) Key Skills
Excellent communication and interpersonal skills Proficient in Microsoft Office and Canva Detail-oriented, fast, and accurate Able to multitask and work independently Friendly, professional, persuasive, and eager to learn What we offer
Salary: RM 2,000 and above (based on experience & skills) Annual Company Dinner Company Trip Positive & supportive team culture Working Hours
Rest Day: Friday and Alternate Saturday If you are passionate about customer service and eager to join a dynamic and growing organization, we encourage you to apply for this exciting opportunity. Please click the "Apply Now" button to submit your application.
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Hygiene World Sdn Bhd, based in Alor Setar, is an established hygiene product supplier serving B2B and B2C clients. We are looking for a friendly, proactive, and motivated Customer Service Executive to be the first point of contact for our customers — handling enquiries, preparing quotations, and making every interaction a great experience. What you'll be doing
Handle customer enquiries via phone, walk-ins, WhatsApp, and online platforms Conduct telemarketing and follow-up calls to new and existing customers Prepare quotations, bills, and invoices accurately and promptly Confidently present and promote company products to customers Maintain and update customer records in the system Create simple marketing visuals using Canva, when required Use Microsoft Office for reports, quotations, and administrative tasks Work independently with minimal supervision while maintaining accuracy Continuously improve product knowledge and stay passionate about company offerings What we're looking for
Minimum Diploma, preferably in Marketing, Business, or a related field 1–2 years experience in customer service, telemarketing, or admin support Fresh graduates with strong communication skills are welcome to apply Fluent in English, Bahasa Malaysia, and Mandarin (spoken & written) Key Skills
Excellent communication and interpersonal skills Proficient in Microsoft Office and Canva Detail-oriented, fast, and accurate Able to multitask and work independently Friendly, professional, persuasive, and eager to learn What we offer
Salary: RM 2,000 and above (based on experience & skills) Annual Company Dinner Company Trip Positive & supportive team culture Working Hours
Rest Day: Friday and Alternate Saturday If you are passionate about customer service and eager to join a dynamic and growing organization, we encourage you to apply for this exciting opportunity. Please click the "Apply Now" button to submit your application.
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8
Customer Service
Butterworth, Pulau Pinang
Infinity Group of Companies
Posted 4 days ago
Job Viewed
Job Description
Infinity Group of Companies – Perai, Penang Infinity Logistics & Transport Sdn Bhd
are a
leading logistics provider
in Malaysia with a strong presence across
Southeast Asia and 15+ countries . Our services include
Flexitank Solutions, Freight Forwarding, Land Transport, Logistics Centers, and 4PL services . Why Join Us?
Top 5 Global Flexitank Producer Largest Malaysia-Thailand Landbridge Service Provider Major NVOCC Player in Port Klang Leading 20’ High Cube Container Operator in SEA Job Responsibilities
Manage the
entire shipment fulfillment process , including
import and export documentation , from job receipt to shipment tracking and ensuring timely delivery. Communicate regularly with customers to provide
shipment status updates
and address inquiries. Handle and resolve complex issues such as
shipment delays, cargo damage , or
customs-related problems
to ensure high levels of customer satisfaction. Coordinate with
internal divisions
and
external vendors
for customs clearance, and work closely with the
operations team, haulage providers , or
transporters
to ensure timely and efficient shipment delivery. Requirements
At least Diploma in Logistics, Shipping, International Business or related field. At least
2 years of working experience
in import and export customer service. Strong
attention to detail . Mandarin speakers to effectively communicate with Mandarin-speaking clients. Good communication skills in
English, Bahasa Melayu and Mandarin . Ability to work
independently with minimal supervision .
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are a
leading logistics provider
in Malaysia with a strong presence across
Southeast Asia and 15+ countries . Our services include
Flexitank Solutions, Freight Forwarding, Land Transport, Logistics Centers, and 4PL services . Why Join Us?
Top 5 Global Flexitank Producer Largest Malaysia-Thailand Landbridge Service Provider Major NVOCC Player in Port Klang Leading 20’ High Cube Container Operator in SEA Job Responsibilities
Manage the
entire shipment fulfillment process , including
import and export documentation , from job receipt to shipment tracking and ensuring timely delivery. Communicate regularly with customers to provide
shipment status updates
and address inquiries. Handle and resolve complex issues such as
shipment delays, cargo damage , or
customs-related problems
to ensure high levels of customer satisfaction. Coordinate with
internal divisions
and
external vendors
for customs clearance, and work closely with the
operations team, haulage providers , or
transporters
to ensure timely and efficient shipment delivery. Requirements
At least Diploma in Logistics, Shipping, International Business or related field. At least
2 years of working experience
in import and export customer service. Strong
attention to detail . Mandarin speakers to effectively communicate with Mandarin-speaking clients. Good communication skills in
English, Bahasa Melayu and Mandarin . Ability to work
independently with minimal supervision .
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9