9 Customer Service jobs in Ipoh

Customer Service Representative page is loadedCustomer Service Representative Apply locations Jalan Ipoh time type Full time posted on Posted 30+ Days Ago job requisition id JR Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

JOB PURPOSE
• To provide frontline service to customers.
• To deliver quality customer service in accordance with Bank`s internal policies.
• To perform back office functions as well as rendering customer service support.
• To contribute towards branch` deposit growth and cross selling Deposit / Investment /
Bancassurance / Banca Takaful products

ACCOUNTABILITIES
Financial
• To take pro-active actions to prevent fraud and losses (internal & external)
• To contribute to deposit growth by way of soliciting new accounts.
• To assist in managing cost control for the branch as per approved budget.

Process
• Perform daily branch activities in accordance to Bank`s inter al policies &
regulatory requirement.
• Effective cash handling and ensure Mid Day and End of Day cash balancing is
performed in accordance with procedures.
• Ensure accuracy in day end balancing within reasonable time.
• Compliance to individual teller/drawer limit.
• Compliance to Bank`s stand rd average serving time and average waiting time.
• Daily vouchers bundling and cross checking of vouchers at the end of day.
• Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA,
PCT,FEA, FATCA, CRS etc.
• Ensure satisfactory audit rating and issues raised are resolved within specified time
frame.
• Perform filing, printing daily reports, bundling of daily vouchers, submission of
documents via DIS, prepare monthly report and back room functions.

Customer
• Ensure efficient customer service level in order to meet SLA as well as to alleviate
any customer’s complaint.
• Ensure accuracy and error free in service delivery.
• Attend customer`s enquiries / c mplains immediately and adhere to complaints
escalation procedures.
• To maintain good rapport with internal and external customers.

People
• Resource management i.e. annual leave / attendance / branch meeting.
• Participate in staff development including Structure on the Job Training (SOJT) /
coaching.

Other Responsibilities
• To manage and undertake ad-hoc assignments assigned by Management from
time to time.
• Social commitment activities involvement (CSR).
• To ensure cleanliness of the bank’s premise & SSL area.
• Relief duties as and when required.
• When performing relief function – Ensure compliance on on-boarding process and
policy of new accounts – SA/CA/FD/SDB

Learning & Growth
• To involve and contribute to any special event organise by branch.
• Attend training on compliance, regulatory, product knowledge, customer services
and other personal development and growth.
• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work
spirit

People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people’s personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community.

Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day.

Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today!

"Always About You"

At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience.

At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline “Always about you”, was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation.

Our people are at the heart of what we do and remain the focus of our customer centric culture. It’s about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.

• Function as a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk in customer at the shop.
• Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc.
• Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation and timely updates in the system
• To maintain accurate and comprehensive record of new and existing customers.
  
  

• Candidate must possess at least a SPM or Diploma in any field or equivalent.
• Preferably with retail experience in telecommunication products and services.
• At least One (1) year of working experience in the related field is required for this position.
• Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.
• Sales oriented and able to work independently.
• Good communication and good customer services.
• Good discipline and work as a team.
• Able to work in Ipoh Parade Store
  
  

• Medical Reimbursement
• Group Hospital & Surgical Insurance.
• Attendance allowance.
• Free uniforms.
• Commission

Cantonese Speaking Customer Service Representative - Salary up to MYR 6000 - Penang

Job Type: Full-time

Compensation: Competitive Salary + Language Allowance + Health Benefits

Salary Package: up to MYR 6000

• Handle customer inquiries via voice, email, and chat in Chinese
• Provide accurate information, guidance, and follow-up on patient cases and service requests
• Ensure timely resolution of queries while maintaining high customer satisfaction
• Document interactions in CRM systems accurately and thoroughly
• Coordinate with internal teams and escalate cases when necessary

• Fluent in Chinese
• Good English communication skills (for internal communication and training)
• Previous experience in call center, or customer service is a plus
• Excellent communication and interpersonal skills
• Willingness to work on night shifts , including weekends and public holidays
• Currently based in Malaysia or open to relocating in Malaysia

• Competitive base salary + allowances
• Opportunity to work from home for the first 6 months
• Relocation support to Johor after the initial remote period. (For Expats )
• Competitive salary and benefits package
• Professional training and career growth opportunities
• A diverse and inclusive workplace with supportive team culture
• Career growth opportunities in a reputable international company

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Outsourcing and Offshoring Consulting and Telephone Call Centers

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Location: Penang, Malaysia

Job Type: Full-time

Language Requirement: Chinese + Good English

Industry: Customer Support / BPO

Shift: Follow US Shift (including weekends/public holidays, if required)

Compensation: Competitive Salary + Language Allowance + Health Benefits

Salary Package : up to MYR 6000

• Handle customer inquiries via voice, email, and chat in Chinese
• Provide accurate information, guidance, and follow-up on patient cases and service requests
• Ensure timely resolution of queries while maintaining high customer satisfaction
• Document interactions in CRM systems accurately and thoroughly
• Coordinate with internal teams and escalate cases when necessary

• Fluent in Chinese
• Good English communication skills (for internal communication and training)
• Previous experience in call center, or customer service is a plus
• Excellent communication and interpersonal skills
• Willingness to work on night shifts , including weekends and public holidays
• Currently based in Malaysia or open to relocating in Malaysia

• Competitive base salary + allowances
• Opportunity to work from home for the first 6 months.
• Relocation support to Johor after the initial remote period. (**For Expats)
• Competitive salary and benefits package.
• Professional training and career growth opportunities.
• A diverse and inclusive workplace with supportive team culture.
• Career growth opportunities in a reputable international company

• Deliver exceptional service and solutions to customers
• Providing support background support to our customers
• Work with leading technologies and systems while having a dedicated team of leaders and peers to support you each and every day
  
  

• High school diploma or equivalent
• Mobile Gaming / Live Chat / Customer Service need 1 year experience (Required)
• Experience in customer service and/or call center
• Mandarin speaker preferred
• Excellent verbal and written Mandarin and English communication skills; candidates will complete a language test to assess fluency
• Ability to communicate in written professional English
• Experience in live chat and email reply is fundamental
• The ability to navigate in several computer platforms simultaneously
• Familiarity with Microsoft Office tools
  
  

• EPF/SOCSO
• Attendance bonus
• 100% Work from home
• Medical benefits
• Paid training
• Advancement opportunities â 80% of our frontline leaders have been promoted from within

About the Job

To provide one stop value added service to customers and agents in line with the organisation’s direction towards unconventional servicing.

• Administrative and Operation of Customer and/or Agent Service Section, attending to New Business, Customer Service, Life & Health Claims enquiries and requests timely and accurately.
• To promote excellent service experience by providing effective and prompt update for cases referred.
• To increase Company’s “e-Platform” adoption rate that is in line with organization’s direction towards digitalization.
• Ensure service provided to field personnel and customers meet the standard established for the section and branch.
• Ensure compliance with Branch Operational Guide, Organization’s Policies and Guidelines.
• Attend to feedback and complaints and follow through for effective solution.
• Meeting deadline and service turnaround time set.
• Liaison with Customer Service Officers at HO or other branches for clarifications and/or any requirements.
• Handle ad hoc tasks as and when been assigned by supervisors or management.

Assume the role of RISE Servicing Ambassador:

• To participate in the discussion and execute action plans required by Team Lead of RISE Servicing.
• Assist in preparing communication & training materials on new approach implementation.
• Assist in conducting training for agents and staffs related to RISE Servicing new approach implementation.
• To provide one stop resolution when agents and/or customers encounter any issues related to the new approach implementation.
• To inculcate "humanized" culture and promote excellent service experience to both customers and agents.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

We are looking for people who

• Tertiary qualification in any discipline recognised by the Minister of Higher Education of Malaysia, preferably in Management, Insurance, Business Studies, Administration or related field or ACS, ACII, AMII, AII or equivalent.
• Minimum 1-2 years working experience, preferably in customer service or Life Underwriting experience

Key Competencies

• Communication
• Collaboration
• Computer Proficient
• Relationship Building
• Problem Solving
• Cross Functional Knowledge
• Processes, Procedures and Policies
• Customer Service Orientation
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change. Ver 1.0
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies : Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes

Location: GELM Ipoh

Employment Type: Permanent