105 Customer Service jobs in Ipoh

1. Respond promptly and professionally to players' inquiries and provide accurate information

regarding game features, gameplay, and technical issues.

1. Assist players in troubleshooting and resolving game-related problems, including gameplay

difficulties, account issues, and payment inquiries.

1. Provide guidance and support to players on game rules, strategies, and promotions.

2. Document and track player interactions and issues using our designated customer support tool.

3. Collaborate with other teams, including the development and quality assurance teams, to

escalate and resolve complex player issues.

1. Proactively monitor player feedback and identify trends or recurring issues to inform product

improvements and updates.

1. Maintain a high level of product knowledge and stay up-to-date with game updates, new

features, and promotions.

1. Contribute to developing and improving customer support processes and resources.

Simana Network Sdn Bhd is hiring a Full time Customer Service Representative role in Greentown Business Centre, Perak. Apply now to be part of our team.

Job summary:

· No experience required for this role

We are well established company looking for ambitious candidates. No experience need as training provided. All age groups are welcome. Fresh grades and internship encourage to apply. Candidate from Kampar, Gopeng, Simpang Pulai, Batu Gajah, Seri Iskandar, Teluk Intan are encourage to join our company.

IMMEDIATE STARTER

Benefits:

• Attractive Bonuses

• Weekly & Monthly incentive

• Flexible working hours

• Fun & Trendy environment

• Carrier Opportunities

• Travel Opportunities

Responsibilities:

• Develop Customer base for clients

• Work in team environment

• Provide knowledgeable answer to client question about services

• Discipline in working environment

Job Types: Full-time, Permanent, Internship, Fresh graduate

Pay: RM1, RM2,500.00 per month

Benefits:

• Flexible schedule
• Opportunities for promotion
• Professional development

Work Location: In person

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME. In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
• Document customer interactions and update records in the system.
• Escalate complex issues to the relevant teams when necessary.
• Work closely with team members and supervisors to achieve performance targets and service level agreements.

• Maintain a positive and customer-first attitude at all times.

• Proficiency in Mandarin (spoken and written) and English.

• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks and work under pressure.
• Flexibility to work on rotational shifts, including weekends and public holidays.
• Willing to work night shift

What We Offer

• Competitive salary and benefits package.
• Paid training and career development opportunities.
• A supportive and diverse work environment.
• Opportunities to grow within the company.

Talent Partner | VDart Malaysia | Hiring for Tech roles

This is a WFH Opportunity - 24/7 rotational shifts

RESPONSIBILITIES

• Respond to customer queries in a timely and accurate way, via chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to aid
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved

REQUIREMENTS

• Min 1 year experience as a Customer Support or similar CS role (Live Chat)
• Familiarity with Cryptocurrency industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• SPM and above
• Mandarin proficiency is an added advantage

Seniority level: Associate

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting

We are an equal opportunities employer and welcome applications from all qualified candidates.

Be the Voice of Trust in the Future of Finance

Step into the world of fintech where every conversation builds confidence. In this role, your communication skills will bridge borders, support customers, and help shape the future of digital finance. Here, you'll make your mark by empowering clients worldwide while working from the comfort of your home in Malaysia. Experience international opportunities without leaving your country.

Job Description

As a Customer Service Representative (Mandarin Speaking), you will deliver prompt and accurate support across email, live chat, and phone, ensuring client satisfaction while helping them navigate fintech products and services.

Job Overview

Employment type: Full-time

Shift: Shifting

Work setup: Work From Home, Malaysia

• Remote/Work from home arrangement
• Eight (8) days annual leave
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses

The Qualifications We Seek

• Minimum 1.5 years of customer service experience
• High school diploma or equivalent (minimum educational requirement)
• Proficient in English (spoken and written)

Your Daily Tasks

• Respond promptly and effectively to customer inquiries via email, live chat, and phone
• Assist customers with account-related issues, technical troubleshooting, and product inquiries
• Provide accurate guidance on cryptocurrency trading, security measures, and account management
• Collaborate with internal teams to resolve escalated concerns
• Maintain detailed documentation of customer interactions and follow service protocols
• Exceed performance targets while supporting the success of the customer service team

About the Client

Empowering Finance, Building Confidence

Our client is a trusted financial services provider specializing in innovative solutions for the digital economy. They focus on delivering seamless customer support and account management in the evolving cryptocurrency and fintech industry. With a dedication to efficiency and customer satisfaction, they continue to help clients worldwide confidently navigate financial services.

Welcome to Emapta Malaysia!

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning.

Remote

Location: Remote ( Work from homeinMalaysia )

Category: Full time position, 40 hours per week

Company Overview

TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010.

Think Academy , the international brand of TAL, has established campuses in many countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia and so on.

In addition to the core teaching services, Think Academy is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals (SDGs) with UNESCO (TAL has established an strategic partnership with UNESCO since 2019).

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English .

This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

Key Responsibilities:

• Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.
• Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services.
• Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.

Qualifications:

• Fluent in English (both spoken and written).
• Quick to learn and master the basic knowledge required for work, with some experience in graphic software.
• Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
• No work experience required

The successful candidate will be a proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service.

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Full job description

Responsibilities & Requirement:

• Data Entry
• Office support and clerical duties
• Handling office tasks, such as filing, generating reports
• Good in using Microsoft Office / Excel, etc
• Minimum SPM holder;
• Good organization skills, detail-oriented and work planning.

Job Type: Permanent

Pay: Up to RM2,000.00 / month

Benefits:

• Free parking
• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Yearly bonus

Job Type: Permanent

Pay: Up to RM2,000.00 per month

Benefits:

• Free parking
• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person

We are one of the fastest growing organization in the region. Our company working only with industry leaders who share our values.

We work very closely with our clients who come from 3 main industries, focusing on strategic marking and customer acquisition. Our marketing methods are capable of reaching 90% of our client's specific target market. It is personal, powerful and provides on up standard image in the market places.

What we're looking for:

IMMEDIATE STARTER / FRESH GRADUATE / INTERNSHIP

Highly motivated individuals who are eager to learn and grow.

Thrives in a fast-paced, dynamic environment and embraces new challenges.

Job responsibilities:

Client Representative: represent our clients branding to create face to face brand awareness through events, roadshows, B2B and etc

Work Ethics: Demonstrate grow work ethics in all professional activities

Self-Motivated: Strong desire to succeed and achieve the excellence

If you're ready to jumpstart your marketing career, apply now and make your mark with us

Job Types: Full-time, Part-time, Permanent, Internship, Fresh graduate

Pay: RM RM900.00 per week

Benefits:

• Flexible schedule
• Opportunities for promotion
• Professional development

Work Location: In person