5 Customer Service Representative jobs in Ipoh

• Before Service Prospecting – Proactively prepare for and make customer contacts.
• Create and work with customer calling lists
• Contact and call customers regarding current campaigns, to book next visit, offer repairs etc.
• Analyze Maintenance plans and make recommendations to customers
• Analyze remote diagnostics
• Record outcome of calls and visits
• Request and verify Maintenance plans
• Before Service Sales – Contribute to services sales by analyzing customer needs and actively interact with them to find optimal solution.
• Listen to and identify customer needs
• Analyze Maintenance plan and recommend actions on deviations
• Perform trouble shooting according to checklists
• Give advice to customers
• Argue for suitable Maintenance solution
• Define the work to be done and create preliminary work order
• Book and organize customers workshop visits
• Check work order content and workshop resource planning
• Confirm that colleagues understands the work order
• Secure appointment with customer
• Before Service Workshop scheduling - Contribute to the utilization of the workshop and its capacity by planning the work to be carried out.
• Create necessary time reservation
• Verify that resources are allocated for the work to be carried out
• Cooperate with other departments to coordinate all necessary work for the customer
• Contact and call 3rd party when necessary
• Arrange for sub supplier jobs
• Take part in and contribute to the daily pulse meetings
• Participate in workshop management weekly meeting
• During Service Customer workshop care – Take care of customer during work to ensure satisfaction.
• Receive the customer upon arrival
• Verify content of appointment
• Take over the vehicle from customer
• Offer customer additional work and/or parts
• Continually communicate with customers in case of changes or problems
• Open the work order
• Handle customer requests
• After Service Vehicle Return – Form long term relationships with customers when returning vehicle through clear and active communications.
• Close the work order
• Issue all necessary invoice
• Explain to the customer the work that has been performed
• Recommend additional work that may be required
• Book the next appointment
• Hand over the vehicle to customer
• Register customer feedback
• After Service Follow up customer work – Ensure thorough follow-up with customers after workshop.
• Perform follow up calls to evaluate performance
• Offer new booking
• Store open work orders
• Document all other actions and information
• Administrative support and coordination – at workshop level
• Respond to general administrative enquiries and clerical support.
• Prepare the allowances for the technicians.
• Administer employee files and records of benefits and allowances.
• Maintain financial files and records.
• Manage the filing, storage and safety of the documents.
• Perform other related duties as required.
• Assist with all visitor/customer visitations and directing them to the correct channels.
• Maintain a safe and clean reception area by complying with procedures, rules and regulations.
• Provide information on missed calls and information on messages/notes to relevant staffs in a timely manner.
• Contributes to team success by completing designated tasks.
  
  
  

• High school education
• Relevant work experience in a dealership position recommended
• Further education in relevant field an advantage
  
  
  

• Short-Cycle Tertiary Education 5

Are you driven , results-oriented , and a team player ?

With 100,000 customers all over Malaysia, PTT Outdoor's mission is to inspire adventure in every single person! We’re building a dream team where all your colleagues are extraordinary at what they do and are highly effective collaborators. It’s on such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading! (Or else, click away!)

We’re looking for an extraordinary Online Customer Service Admin to deliver the best customer service experience possible. In addition to customer service, you’ll also be responsible for updating our product listings across all marketplace channels.

• Manage and respond to customer enquiries through WhatsApp, Email, Social Media, and Marketplace Chats.
• Upload and manage customer orders to ensure smooth processing.
• Handle return and refund inquiries, check eligibility for returns, and coordinate with the team for exchanges and refunds.
• Coordinate with internal teams (product, warehouse, content) to provide correct and helpful responses (e.g., videos, how-to guides).
• Perform follow-ups for customer enquiries requiring delayed responses, ongoing issue resolutions, pending return/refund cases, and unpaid or pending payments.
• Actively participate in the community WhatsApp group to coordinate cases, updates, and urgent matters.
• Escalate unresolved or sensitive issues to the appropriate team member/manager.
• Keep accurate records of customer communications and updates for reference and reporting.
• Update and maintain product listings across all our marketplace channels (e.g., Shopee, Lazada), ensuring information is accurate, complete, and up-to-date.

You don’t need to know everything about our industry (even we don’t!). But the work is challenging, fast-paced, and always on the bleeding edge.

You have a curious mind , a strong drive to make things happen , and a passion to keep improving yourself .

You thrive in an environment where resources are constrained, and product/market fit is just being established.

If you feel that “Hey, I am the one” after reading all the above, please submit your application!

Salary, match, number of applicants, skills match

Your application will include the following questions:

• How many years' experience do you have as a customer service administrator? Do you have customer service experience?

Our company curates the best outdoor gears available in the market, ensuring they are well tested before offering them to our customers.

Building a company that genuinely cares for its consumers' experience and the outdoors is our goal, and we are committed to achieving it.

What can I earn as a Customer Service Administrator?

Add expected salary to your profile for insights

Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction for both Conventional and Takaful insurance services.

Key Tasks & Accountabilities

Welcome customers and agents as they arrive at the branch.

Perform customer verification and due diligence when required.

Attend and process queries/ requests by customers and agents promptly through face-to-face, phone call, email etc.

Perform conservation as and when are appropriate.

Administer the correct forms to customers and agents and advise the correct process, procedures and requirements.

Check to ensure all forms/ documents are duly completed and signed prior to submission for processing.

Scan/ upload all customer service-related documents in timely manner.

Escalate unresolved queries/ requests to the designated department/ Head Office for further action immediately.

Act as ambassador/ promoter for the company self-serve customer portal, products or service information to customers.

Take the extra mile to engage customers and agents, generate sales leads whenever possible.

Contribute feedback / suggestion proactively for improvement to superiors and management on any service gap detected.

Undertake any other functions or assignments as instructed by superior and management.

Qualifications

Previous experience in customer service, insurance, or a related field is a plus.

Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.

Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.

A friendly and approachable demeanor, with the ability to build rapport with customers and team members.

Ability to handle a fast-paced environment and adapt to changing customer needs and priorities.

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a Customer Service Executive?

Zurich is one of the world's leading insurance group, and one of the few to operate on a truly global basis. Founded 140 years ago, today we employ over 60,000 dedicated employees and serve customers in over 170 countries around the world; with strong positions in North America and Europe, and growing positions in the Middle East, Latin America, and Asia-Pacific.

Founded in Switzerland in 1872, the Zurich Insurance Group ("Zurich") is one of the world’s leading insurance groups, and one of the few to operate on a truly global basis.

Zurich is one of the world's leading insurance group, and one of the few to operate on a truly global basis. Founded 140 years ago, today we employ over 60,000 dedicated employees and serve customers in over 170 countries around the world; with strong positions in North America and Europe, and growing positions in the Middle East, Latin America, and Asia-Pacific.

Founded in Switzerland in 1872, the Zurich Insurance Group ("Zurich") is one of the world’s leading insurance groups, and one of the few to operate on a truly global basis.

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Perks and benefits Miscellaneous allowance Monthly Incentive, Free Oversea Convention

What can I earn as a Customer Service Executive

1. We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We believe machines cannot evaluate your application as effectively as our experienced recruiting professionals—every person is unique. We promise a fair and detailed assessment of your candidacy.
2. We may invite you to submit a video interview for review by the hiring manager. This may be followed by a test or short project to assess your fit for the team.
3. You will then be invited to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc., and we never hire without a face-to-face meeting or via Zoom. You will be invited to a live meeting or Zoom session with our INFUSE team.
4. Once all steps are completed, if we are interested, we will discuss the offer with you. We ensure you have the opportunity to speak with us live before any offer is made. We consider our team members as family and want you to feel welcomed and comfortable.

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of solutions according to client needs and objectives
• Communicate progress of initiatives to stakeholders
• Identify and develop opportunities within the territory, collaborating with sales for growth
• Address challenging client requests or escalations as needed
• Assist with administrative and operational tasks, such as data entry, updating systems, or managing schedules

• Proven experience managing client relationships, preferably in hospitality, client success, or sales
• Strong communication and interpersonal skills
• Ability to handle multiple tasks with attention to detail in a fast-paced environment
• Empathetic understanding of client needs and effective problem-solving skills