12 Customer Service Manager jobs in Ipoh

Overview

Good Life Property Management is seeking a Client Services Coordinator who is passionate about providing value to prospective customers. As the first point of contact, the Client Services Coordinator plays a vital role in creating a positive and welcoming environment for all prospective clients and other callers. As a Client Services Coordinator, you will be responsible for supporting our sales team by providing exceptional customer service and through various administrative tasks. The ideal candidate will have excellent communication and interpersonal skills (especially over the phone), great attention for detail, a passion for customer service, and a strong understanding of our company's value-focused approach. This position is fully remote and you can reside in any geographic location but you must be able to work 8-5 PST hours.

• Answers 100% of incoming phone calls, providing a warm and friendly first impression
• Qualifies prospective clients
• Answers basic questions about Good Life and services offered
• Manages & updates CRM database with new leads
• Schedules and secures appointments with new leads
• Coordinates and confirms appointments, while efficiently handling cancellations and reschedule requests for Business Development Managers
• Conducts outbound calls to prospective clients with the goal of booking appointments with Business Development Managers
• All other duties as assigned.

• Proven experience in a customer facing role
• A passion for providing exceptional customer service
• English proficiency
• Ability to create a welcoming environment on all phone calls
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
• Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously
• Strong internet, speed must be a minimum of 50 Mbps.
• Proficiency in Google Suite
• A willingness to learn and develop new skills and knowledge
• An understanding of and a commitment to our company's value-focused approach
• Experience in similar role
• This position is fully remote and you can reside in any geographic location but you must be able to work 8-5PST hours
• Hourly Rate: $8 - $9 per hour

• 100% of inbound calls answered
• Number of inbound and outbound calls handled.
• Discovery calls booked from both inbound and outbound efforts.
• Show rates for scheduled discovery calls.
• Conversion rates from discovery calls to closed sales.
• Contribution to overall appointment-to-close success for the Business Development team.

Good Life Property Management is an Equal Employment Opportunity employer. We are committed to providing a workplace free from unlawful discrimination in any of our programs or activities. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by applicable law.

Additionally, our organization participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit:

Overview

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

• Respond to customer inquiries and requests over the phone, email and chat based on SOPs


• Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations


• Escalate and distribute customer issues to relevant departments as per guidelines


• Record, review and follow-up on requests and resolutions


• Investigate and research solutions


• Update customer records during conversations


• Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy

• Start Date: October 13, 2025


• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.


• Work Schedule: 5 days a week, 40 hours/week, 9 hour shift with 1 hour of unpaid break (09:00 AM to 09:00 PM Eastern Time) Monday to Friday & Saturday post training


• Experience & Knowledge: 1-2 years' experience of customer services, collections & retention in USA based B2C focused financial and banking services industry


• Traits & Behaviour: Problem solver, customer centric, excellent communication skills and solution-oriented mindset

• An opportunity to become a part of leading US based credit repair service provider


• Fulltime-Permanent role


• 100% Remote Work + Great Work Environment


• Base Salary: $4/hr


• Employee development, Management training, coaching & upskilling.


• Flexible Accruing Paid Time Off


• Company Holidays


• Birthday Time Off


• Eligible for health benefits after one (01) year of association

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Exely is a global IT company specialising in online solutions and websites for the hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages, providing an exceptional opportunity to share global exchange experience.

In the role of Customer Support Manager , your primary focus will be onboarding, training, and guiding hoteliers to utilise our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including the technical support team.

Are you passionate about helping people and building long-term relationships with them and becoming a part of a fast-paced IT company? Apply for Customer Support Manager at Exely.

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)
• Offer strong and timely support by addressing hoteliers’ queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)
• Manage hoteliers feedback and escalate it to the relevant department to provide personalized guidance and improve company processes
• Ensure our solutions are functioning accurately on the hoteliers' end and oversee the timely resolution of hoteliers' requests in case of issues

• Based in Johor Bahru, Malaysia
• Minimum of one year in customer service, preferably within an IT company or call centre
• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous
• Excellent communication skills and willingness to work in a team
• Analytical mindset with the ability to make data-driven decisions
• Skills for solving work tasks and optimizing processes
• Results-oriented approach and ability to work in a dynamic environment
• Proficient in Mandarin as a native language, fluent in Bahasa Malaysia (plus) and advanced level of English
• Proficient in using CRM and computer software (JIRA)
• Knowledge of ticketing and helpdesk systems would be advantageous

• Working hours: Mon-Fri, 9:00 AM - 6:00 PM (GMT+8) with 1 hour lunch
• Hiring process: HR Screen with Recruiter - Test task - Final Interview - Background check

• Competitive salary based on experience
• Fully remote work with possibility to go on business trips
• Bonuses based on your KPI after 3 months of probation
• Laptop and headset for work after 3 months of probation
• Health insurance after 3 months of probation
• Start-up environment that is fast-paced and constantly growing, with full support from our international team
• A dedicated manager with onboarding and ongoing support
• English Speaking Club with native teachers and colleagues from around the world
• Online & Offline camps, workshops and gatherings
• Network with international colleagues through Random Coffee Program

If you’re interested in this position, please send us your CV with a brief self-introduction story and we’ll get back to you shortly.

Overview

Join to apply for the Player Support Project Manager role at TransPerfect Games .

TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities.

WHO WE ARE

Valuing innovation and teamwork, we are driven by our love of gaming and work to create immersive experiences that resonate with players worldwide.

Are you passionate about games and project management? Do you have the strategic mind and leadership skills to ensure the success of a large 24/7 team covering over 10 languages? As a Player Support Project Manager at TransPerfect Gaming, you will be key to maintaining our high standards and fostering a positive team atmosphere. Your role will include striving to improve team performance and ensuring strong KPIs, with a focus on CSAT, QA, and productivity. You will also manage client expectations to exceed their needs.

• Reporting & Analytics : Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction.
• Client Relations : Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights.
• Team Leadership : Lead by example, training managers by demonstrating best practices. Oversee and coordinate all team members involved in your projects.
• Performance Management : Regularly review team performance through one-on-one feedback sessions. Utilise performance data to identify and nurture future leaders.
• Recruitment & Training : Select, interview, and onboard new team members at all levels. Set criteria for and supervise project tests and training programs.
• Process Improvement : Actively seek and implement methods to enhance project efficiency. Recommend new tools, processes, or policies to boost overall performance.
• Risk Management : Develop and implement solutions for potential challenges identified through project data. Advise on operational risks and capacity issues.
• Documentation : Ensure all project information is meticulously documented and clearly communicated to clients.
• Stakeholder Collaboration : Collaborate with internal and external stakeholders to align project goals and ensure successful outcomes.
• Technology Integration : Stay updated with the latest technologies and tools in the gaming industry to incorporate innovative solutions into the support process.
• Budget Management : Effectively manage project budgets to ensure cost-efficiency while maintaining high quality.
• Crisis Management : Promptly handle escalations and crisis situations to maintain client trust and project stability.
• Compliance & Security : Ensure all support processes comply with relevant legal, regulatory, and security requirements to protect client and player data.

• A deep passion for mobile games with an understanding of how gaming communities work.
• Highly skilled in Zendesk, Google Workspace, Discord, Teams, and Slack.
• At least 3 years in a similar management role with proven experience managing teams of over 50 members.
• Comprehensive understanding of GDPR and data privacy regulations within team operations and client interactions.
• Demonstrated ability to achieve high CSAT levels through effective team management and client relations.
• Proactive problem-solving and strong analytical abilities, with experience in designing, maintaining, and delivering detailed reports using Google Sheets.
• Exceptional leadership skills to inspire and manage a large, remote team and excellent communication abilities for managing client relationships.
• Excellent organizational and multitasking abilities to handle multiple projects in a dynamic, high-pressure environment.
• Experience managing a multilingual team operating 24/7, with the ability to adapt to changing environments efficiently.

• Be part of an award-winning, multilingual gaming services company.
• Enjoy the flexibility of remote work while staying connected to a dynamic team.
• Work on exciting projects with some of the leading game developers in the industry.
• Opportunities for career growth and development in a fast-paced, innovative environment.
• Foster a positive team atmosphere that encourages growth and success.

• Associate

• Full-time

• Project Management and Customer Service
• Industries: Translation and Localization and Computer Games

Referrals increase your chances of interviewing at TransPerfect Games by 2x

Overview

Talent Acquisition Manager, APAC @TransPerfect | We're Hiring!

WHO WE ARE

TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co‑development and more. Valuing innovation and teamwork, were driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities. Together, we can create immersive experiences that resonate with players worldwide.

WHAT WE ARE LOOKING FOR

Are you passionate about games and project management? Do you have the strategic mind and leadership skills to ensure the success of a large 24/7 team covering over 10 languages? As a Player Support Project Manager at TransPerfect Gaming, you will be key to maintaining our high standards and fostering a positive team atmosphere. Your role will include striving to improve team performance and ensuring strong KPIs, with a focus on CSAT, QA, and productivity. You will also manage client expectations to exceed their needs.

RESPONSIBILITIES

• Reporting & Analytics : Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction.
• Client Relations : Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights.
• Team Leadership : Lead by example, training managers by demonstrating best practices. Oversee and coordinate all team members involved in your projects.
• Performance Management : Regularly review team performance through one-on-one feedback sessions. Utilise performance data to identify and nurture future leaders.
• Recruitment & Training : Select, interview, and onboard new team members at all levels. Set criteria for and supervise project tests and training programs.
• Process Improvement : Actively seek and implement methods to enhance project efficiency. Recommend new tools, processes, or policies to boost overall performance.
• Risk Management : Develop and implement solutions for potential challenges identified through project data. Advise on operational risks and capacity issues.
• Documentation : Ensure all project information is meticulously documented and clearly communicated to clients.
• Stakeholder Collaboration : Collaborate with internal and external stakeholders to align project goals and ensure successful outcomes.
• Technology Integration : Stay updated with the latest technologies and tools in the gaming industry to incorporate innovative solutions into the support process.
• Budget Management : Effectively manage project budgets to ensure cost-efficiency while maintaining high quality.
• Crisis Management : Promptly handle escalations and crisis situations to maintain client trust and project stability.
• Compliance & Security : Ensure all support processes comply with relevant legal, regulatory, and security requirements to protect client and player data.

THE IDEAL PROFILE

• A deep passion for mobile games with a solid understanding of how gaming communities work.
• Highly skilled in Zendesk, Google Workspace, Discord, Teams, and Slack.
• At least 3 years in a similar management role with proven experience managing teams of over 50 members.
• Comprehensive understanding of GDPR and data privacy regulations within team operations and client interactions.
• Demonstrated ability to achieve high CSAT levels through effective team management and client relations.
• Proactive approach to problem-solving and strong analytical abilities, with experience in designing, maintaining, and delivering detailed reports using Google Sheets.
• Exceptional leadership skills to inspire and manage a large, remote team and excellent communication abilities for managing client relationships.
• Excellent organisational and multitasking abilities to handle multiple projects simultaneously in a dynamic, high-pressure environment.
• Experience managing a multilingual team operating 24/7, with the ability to adapt to changing environments efficiently.

WHY JOIN US?

• Be part of an award-winning, multilingual gaming services company.
• Enjoy the flexibility of remote work while staying connected to a dynamic team.
• Work on exciting projects with some of the leading game developers in the industry.
• Opportunities for career growth and development in a fast-paced, innovative environment.
• Foster a positive team atmosphere that encourages growth and success.

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Project Management and Customer Service
• Industries: Translation and Localization and Computer Games

Referrals increase your chances of interviewing at TransPerfect Games.