1,076 Teleperformance jobs in Malaysia

In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role:

Join us as a Customer Care Executive where you will be the first point of contact for our customers and will provide support to all customers in the assigned country: greetings, Log Interaction, Identification of Customer. This will involve first interaction resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact within Schneider Electric. Queries will include but are not limited to the followings:

• Pre sales – Price and availability, giving a catalogue reference, order entry, quotations, opportunity identification, e-commerce and knowledge management
• Post sales – product return and escalation of more technical queries; order management, invoice and deliveries .
• Receive, analyze, monitor, solve, record and process all requests for customers purchase orders, credit notes, warranty claims, handling complaints and providing a service that allows to meet the needs of internal and external customers.
• Improve Customer Satisfaction by providing a high quality professional Primary Support to customers. Establish a strong and professional relationship with assigned accounts and contacts while assisting the relevant sales team to increase revenue and market share.

If you're passionate about customer service and eager to make an impact, we invite you to apply.

What will you do?

• First level general support pre-sales and post-sales, telephone, email and digital platforms to SE customers and partners.
• Responsible for answering incoming telephone calls, chat, e-mails, web based tickets and prioritizing customer’s support needs.
• Responsible to process Customer requests including order entry, order modification in ERP system.
• Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates.
• Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery.
• Escalation management in liaising with Procurement, Logistics, Technical Support and Commercial Team in resolving customers order and delivery complaints.
• Support and resolve customer logistic product quality/returns and commercial issues.
• Proactively follow up on all commitments and customer details.
• Strong Collaboration with Marketing on new product launches.
• Ongoing proactive research and learning about new products, technologies and applications.
• Improve Customer Satisfaction by providing a high quality professional Primary Support to customers.
• Lead transformation initiatives such as process simplification and improvement on Customer Service process.
• Carry out other related tasks assigned in order to support the team and other department to achieve company’s objectives.

What qualifications will make you successful?

• Degree in any specialization with 3 to 5 years of working experience (advantage if Engineering degree).
• Proficiency in Mandarin/Chinese is required to support Taiwan market. Proficiency in Hokkien (Minanyu) is an added advantage.
• Taiwan university graduates, UEC graduates are much encouraged to apply.
• Knowledge in ERP SAP SD module and supply chain is highly preferred.
• Advance or Intermediate Excel and data analytics skills.
• Strong verbal and written communication skills are required.
• Ability to multitask (logging queries and orders while speaking with customers).
• Flexible and willing to work additional hours during high peak volume times during month end and quarter end.
• Ability to work under pressure, flexible and having the ability to learn quickly.
• Passionate, self-motivated, results-driven professional.
• Ability to work effectively in a team and independently.
• Demonstrate aptitude for problem solving and a sense of urgency.
• Open to consider fresh graduates.

What’s in it for me?

• Global Family Leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• …and more!

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Join to apply for the Customer Care Advisor role at Clarivate

Join to apply for the Customer Care Advisor role at Clarivate

The Product Support Representative is part of the overall Global Customer Service organization. This position will provide support for customer queries on Clarivate Analytics products within assigned area(s) of expertise. The core responsibility is to support all incoming product and technical customer cases via phone, email, webform or live chat. Cases may involve “how-to” questions, content and data questions, product navigation, simple training, research support, configuration changes, and technical troubleshooting. Product Support Representatives are required to provide timely, accurate, and value-adding customer service to all internal, external, and potential customers.

The position requires exceptional customer service skills and a strong desire to be on a continual journey of learning a variety of products, content types and customer “personas”. Mastery of spoken and written English, having a positive and friendly demeanour, great problem solving skills, and both confidence and poise in all customer interactions, particularly via phone, are a must. Additional language skills are a plus.

Responsibilities

• Provide verbal and written response to customer inquiries utilizing the Customer Relationship Management (CRM) system, ensuring that customer inquiries are handled correctly and follow all processes, procedures and best practices
• Efficiently resolve customer problems and/or questions related to products and services, in a professional, accurate, courteous and timely manner
• Delight customers with exceptional service skills and a can-do attitude with every interaction
• Complete and demonstrate a progressive understanding of the training requirements and pass all new-hire onboarding programs and toll-gates
• Assume ownership of customer inquiries until resolution is provided to customers’ satisfaction
• Replicate customers’ technical/product issues to provide appropriate steps for resolution
• Interpret and analyze customer needs to resolve inquiries and improve product utilization
• Maintain a high level of knowledge about products and new product releases through participation in product training and go-to-market launch activities
• Be a great team-player with your customer service colleagues, our Sales and Account Management partners, and key internal stakeholders. Rigorously uphold our core values: Aim for greatness, value every voice and own your actions
  
  

• Undergraduate degree from an accredited college/university required, science degree preferred
• 1-3 years of customer service experience
• Analytical, troubleshooting and decision-making skills
• Strong interpersonal skills in dealing with people at all levels
• Excellent writing, phone handling, communication and problem-solving skills
• Exceptional English language skills including a clear, crisp, easily understood, direct but pleasant communication style
• Ability to communicate with poise and confidence working through complex issues
• Proven customer service skills including acting with urgency, being proactive, thinking like a client, following up and following through, and never settling for delays or a less-than great experience
• Excellent presentation/training skills
• Attention to detail and ability to multitask and while maintaining a sense of urgency
• Consistent, positive attitude and deep customer service orientation
• Ability to think logically, critically, quickly and strategically to solve issues
• Ability to meet departmental deadlines and use effective organization and planning skills
• Desire to remain in and grow an exciting career within a dynamic, innovative company
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Information Services

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Georgetown, Penang, Malaysia 6 months ago

Kulim, Kedah, Malaysia MYR1,000.00-MYR2,000.00 7 months ago

Georgetown, Penang, Malaysia MYR3,000.00-MYR5,000.00 1 month ago

George Town, Penang, Malaysia 1 month ago

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• To assist for all operational matters pertaining to CRM Department.
• Handle stock and service set from all branches.
• Inform & update customer for the service set status & readiness.
• Assist CRM Executive compiling proof of non-conformance product to supplier.
• Liaise closely with inter-department to ensure consistent high quality results and continuously strive for performance improvement.
• Any ad hoc tasks as assigned by the superior.

• To assist for all operational matters pertaining to CRM Department.
• Handle stock and service set from all branches.
• Inform & update customer for the service set status & readiness.
• Assist CRM Executive compiling proof of non-conformance product to supplier.
• Liaise closely with inter-department to ensure consistent high quality results and continuously strive for performance improvement.
• Any ad hoc tasks as assigned by the superior.

• Candidate must possess at least SPM or relevant qualifications in any field.
• Fresh Graduates/non graduate with 2 years related working experience are encouraged to apply.
• Computer literate with knowledge of MS office application.
• Possess good communication skills in English. Fluency in other languages is an advantage.
• Result oriented, good analytical and interpersonal skills.
• Applicant must be willing to work in Kota Kemuning.

Interested candidates are invited to send in a full resume together with details of current and expected salaries as well as a recent passport-sized photograph to:

Human Resource & Admin Department
No.18, Jalan Anggerik Mokara 31/59,
Kota Kemuning, 40460 Shah Alam,
Selangor.
Tel: 03-9212 4848
Email:

OPENING TIME
Outlet : Monday - Sunday : 10:00AM - 9:00PM
Office : Monday - Friday : 9:30AM - 6:30PM

Join to apply for the Customer Care Coordinator role at OnTheList

1 day ago Be among the first 25 applicants

Join to apply for the Customer Care Coordinator role at OnTheList

Direct message the job poster from OnTheList

Founded in Hong Kong in 2016 by the French couple Delphine Lefay and Diego Dultzin Lacoste, OnTheList is Asia’s first members-only flash sales concept. OnTheList works directly with retail brands and official distributors, turning old inventory into opportunity by providing a sustainable way for brands to sell past-season items that would have otherwise ended up in landfills, while providing the best deals and steep discounts to our OnTheList members.

Since launching in Hong Kong in 2016, OnTheList has hosted over 5,200 flash sales and has built a community of over 1.3 million members across all regions. We’ve since expanded to Singapore, Australia, Malaysia, Korea, Shanghai, Beijing, Thailand, and Dubai.

Sustainability is rooted in who we are and motivates us to continue our mission. To date, we have saved over 8.2 million items from ending up in landfills. Forming OnTheLove, our CSR initiative, has allowed us to deepen our commitment to minimizing our carbon footprint while working with local organizations and hosting regular charity sales.

At OnTheList, our values guide everything we do: Family Spirit is driven by humility, fostering genuine connections with our community. Panache reflects our passion for delivering exceptional experiences, while sustainability is rooted in our commitment to creating a positive impact on the world around us. Excellence is driven by the cooperation of our teams.

Customer Care Coordinator

The role is supporting the team to maintain a high level of customer satisfaction by resolving customer related issues; and enhance member loyalty by establishing rapport with the members across APAC market. Act as the first contact point of OnTheList retail and e-commerce market, to consistently deliver an exceptional customer experience to our global customers during their shopping journey.

WHAT WE WILL TRUST YOU WITH

• Handle and follow up daily customer enquiries for both Instore & Online platforms in a timely and professional manner (including but not limited to product and pricing, order status, billing checking, delivery, complaint, or any post-sales issues through email)
• Offer exceptional & courteous services to our members and provide support to our regional markets
• Manage customer complaints effectively and provide the best appropriate solutions to meet both customers’ needs and business objective
• Liaise with all brand partners for after sales support
• Maintain good communication with the external warehouse & delivery team to ensure orders are packed well and delivered on time
• Work closely with E-commerce Team for presale/aftersales issue and provide feedback for better customer experience
• Liaise with internal teams for online return & exchange procedures
• Analyse and evaluate customer feedback and provide suggestions to optimise customer experience for both online and offline platform in weekly meetings
• Support ad-hoc projects as assigned

WHAT IT TAKES

• Degree holder with relevant discipline
• Customer-oriented mindset with good telephone and written communication manner
• Highly-proficient in spoken and written English and Chinese (Cantonese & Mandarin)
• Well-organized, detail-minded, self-motivated, high responsibility
• Excellent MS Excel, Word and PowerPoint skills essential

• Seniority level Entry level

• Employment type Contract

• Job function Customer Service
• Industries Retail Apparel and Fashion

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WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

KL Eco City, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

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The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order management process ensuring the timely processing of orders and realistic delivery dates are confirmed. The Customer Care Representative will develop long term relationships with assigned customers and key stakeholders. This role will liaise between customers and cross functional internal teams to ensure the timely and successful delivery of orders according to customer needs.

1. Demonstrate and foster Oliver Core Values
2. Receive and process customer orders while screening information for accuracy and completeness within 24hr of receiving
3. Acknowledge customer orders within 48 hours
4. Work closely with Specification Review and Development/Process Engineering to review and improve customer specifications
5. Follow up, escalate risks and potential problems with customer orders and parts to the appropriate team members in manufacturing, process engineering, production planning, pre-production areas, etc.
6. Prepare customer price quotations (requests), sample requests, order status information and facilitate other customer requests in an expeditious manner and to the standards set forth by management
7. Monitor customer orders throughout the manufacturing process, advising customers, Sales, and Operations of any significant delays and provide alternatives to ensure customer expectations are fulfilled
8. Consistently apply pricing and fees according to company policy to ensure high levels of service and revenue
9. Forecast and track key account metrics
10. Negotiate expedite fees and scheduling deviations requests for rushed deliveries
11. Work closely with planning and manufacturing to determine realistic shipping dates and clearly communicate updated order acknowledgment to customers and updated internal systems as needed
12. Capture customer complaints and track in accordance with established practices and procedures
13. Coordinate internally to ensure timely specification reviews and other customer information requests
14. Work closely with Regional Sales Managers to coordinate internal information requests, technical information, and quotes.

4-year degree in Business related field, or comparable experience

2 years of related customer service, sales or account management experience, or equivalent combination of education and experience

1. Customer Orientation – ability to focus on the changing needs and wants of the customer
2. Strong teamwork and problem-solving skills
3. The ability to develop, maintain and strengthen partnerships with others inside or outside the organization
4. Able to work independently or as a member of a team; must be organized and meet deadlines in stressful situations
5. Strong written and verbal communication skills
6. Ability to maintain positive relationships within a team environment; working well with people across the organization to gather information, make decisions, and recommendations to drive improvement
7. Ability to deal with a variety of interpersonal styles and personalities in an appropriate and diplomatic manner

1. Strong Microsoft Office skills and experience with CRM, ERP, and business applications
2. Demonstrated ability to follow through on details and enter data into computer systems, CRM, ERP quickly and accurately

1. Proven ability to manage multiple projects at a time while paying strict attention to detail
2. Excellent learning and presentation skills

1. 4-year degree in Business Administration, Management, Marketing or related field
2. 4-6 years of related customer service, sales or account management experience, supervisory experience

1. All duties and responsibilities of Customer Care Representative
2. Maintain a trusted advisor relationship with key or global accounts and customer stakeholders
3. Experience in managing Vendor Managed Inventory programs and Kanbans
4. Work closely with the Lead Customer Care Representative and Manager to assist in training of new hires and assist in process improvement
5. Consistently exceed expectations with effective communication/listening skills
6. Strong business acumen, identify and grow opportunities within the territory and collaborate with the sales team to ensure growth attainment

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 10lbs.

Ability to travel to customer facilities, plant locations and trade shows when necessary.

We are looking for a dedicated and experienced Manager, Customer Care to lead and support our Customer Care operations. This role will focus on delivering exceptional customer experiences, improving service processes, and ensuring operational efficiency across all support channels.

• Implement the strategic direction for Customer Care to deliver high-quality customer service.
• Review and improve existing care processes with a focus on scalability, efficiency, and service quality.
• Handle escalated customer issues and ensure they are resolved effectively and promptly.
• Monitor and ensure service level agreements (SLAs) are consistently met.
• Support training and development initiatives to elevate team performance.
• Collect customer feedback and identify areas for continuous improvement.
• Prepare and maintain regular reports on team productivity and key performance metrics.
• Share customer insights with internal teams such as Operations, Marketing, Commercial, or Product to support improvements and alignment.

• Minimum 5 years of experience in customer service, with at least 2 years in a team lead or managerial role.
• Strong leadership and people management skills, with the ability to motivate and support team growth.
• Excellent written and verbal communication skills.
• Proven experience collaborating with cross-functional teams.
• Performance- and results-driven, with strong analytical and problem-solving skills.
• Comfortable working in a fast-paced, dynamic environment.
• Experience managing customer service across multiple channels (phone, email, live chat, social media).
• Quick to adopt and adapt to new technologies.
• Willingness to travel across Southeast Asia as needed.
• Experience with platforms like Yellow.AI, Salesforce Service Cloud or Zendesk is a plus.
• Familiarity with process mapping and workflow documentation is advantageous.

• Interact with customer via inbound telephone calls to provide information and assistance.
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Process transactions and reply to inquiries about products and services.
• Record customer interactions, details of inquiries, complaint or comments as well as actions taken.
• Adherence to SGS Health & Safety (HS) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HS requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.
  
  

• Minimum educations of SPM, Diploma or others.
• Minimum 1-2 years’ experience in documentations and well understand standard operating procedure; fresh graduates are welcomed to apply.
• Good interpersonal skill and with good track record in the company.
  
  

• Able to work independently with minimum supervision.

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

• Responsible to perform sample handling including sample inspection, sample sorting, sample registration to comply with requirement of ISO 17025.
• Assist reporting manager to ensure smoothen and effective daily operation.
• Ensure timeliness and accuracy on handling business inquiries as per the expectation of the customers.
• Responsible to handle indoor sales to assist walk in client and incoming call regarding on lab testing enquiry and follow up with client on proposal and sample submission.
• Responsible to communicate and liaise with client on the sample submission & any sample related issue to ensure sample integrity.
• Meeting the clients’ expectation in term of the incoming sample collection and outgoing laboratory reporting.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management
• Responsible to coordinate with different department including Laboratory, reporting, business and any back support function.
• Responsible to handle subcontracting task by handle sample courier and ensure the traceability of sample.

• Minimum educations of Degree in Science or any related field.
• Minimum 3-5years’ experience in documentations and well understand standard operating procedure; fresh graduates are welcomed to apply.
• Good interpersonal skill and with good track record in the company.
• Able to work independently with minimum supervision.

• Flexi-Benefits and Group Insurance Coverage

• To handle daily sample receiving, registration, sorting & after sales service with client
• Assist walk in client and incoming call regarding on lab test enquiry incuding to provide quotation to client
• Communicate with client on the sample submission & any related issue.
• Coordinate the lab testing process between Lab, Admin, Sales & Billing Department.
• Direct liase with SGS affiliate for subcon job at oversea.
• Handle any assigned task by superior.
  
  

• This position does not require travelling.
• Location of the position is at Seksyen 22, Shah Alam, Selangor, Malaysia