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QUALITY CONTROL MANAGER
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
Supervise and control all incoming material, process, outgoing product quality and drive continuous quality improvement.
**Job Requirements**
People Management
Lead the quality control and quality assurance department, including Failure analysis, SI testing , Allocate and balanced work across direct reports; reviewed and provided timely performance feedback to direct reports; mentored, developed and motivated them; guide resolve tough people/functional issues in the team; submit manpower application; interview candidates and provide feedback to achieve the section performance target, retain and develop key talent Assure compliance to requirements and optimization of process capabilities to ensure product quality, customer service, and cost-effectiveness. Led the team to reduce DPPM, customer complaints, customer returned values, and quality costs.
Procedure & Policy
Check the department policies initiate the policy change and prepare the related materials and follow up and monitor the policy execution; to ensure the procedures and policies in line with corporate standards are well executed.
Budgeting
1. Communicate with functional teams and prepare department budget and work plan annually and compare the expenses with the budget monthly; summarize the result, analyze and report to department director to propose practical department budget and conduct effective control.
2. Working with the management team to develop a quality plan and set up annual goals, build a strong implementation plan, and monitor to ensure target achievement. Applies sound, systematic problem-solving methodologies in identifying, prioritizing, communicating, and resolving quality issues.
Quality Control
1. Lead the incoming material section and supplier management, facilitate quality improvement, and follow up on the improvement results.
2. Monitor the operation to comply with working instructions and find potential risk and take necessary actions.
3. Monitor the outgoing product quality control to ensure the resources are properly allocated and working instructions are well understood and executed by inspectors; Monitor the training conducted.
4. Monitor the on-site application of quality tools in order to ensure effective quality control and meet quality requirement
Customer Complaint
1. Monitor the customer complaints analysis and follow-up corrective actions.
2. Initiate and organize monthly quality meetings to review the quality issues and facilitate improvement actions.
3. Negotiate with customers about quality issues solving.
4. Conduct regular visits to customers and keep good relationships.
5. Monitor the customer complaint follow-up actions and feedback from the system in China.
6. Evaluate the RMA and follow up RMA dispose to timely solve customer complaint issues in cost-effective way and improve customer satisfaction.
Quality Issue
Guide the engineers to solve on site quality issues and take preventive actions; help to solve cross-function issues and evaluate and balance the quality, delivery, and cost to solve quality issues timely and prevent similar cases happen. Lead problem-solving of supplier-related defects, lead supplier improvement initiatives analyze manufacturing and supply chain quality data and lead problem-solving activities.
Quality Improvement
1.Initiate and monitor the monthly cross audit, review the results, and follow up the corrective actions; review the department 6 Sigma improvement monthly; and monitor the engineers conduct of daily quality improvement in order to drive continuous quality improvement.
Reporting
1. Prepare the operation performance report and send to GM.
2. Collect and analyze the quality-related data; and report to DND BU Quality.
3. Team timely and accurate report to management and related parties.
**What your background should look like**
+ Bachelor's degree (Major in process engineering or quality)
+ 8-10 years working experience in quality areas including 5 years of people management.
**Competencies**
SET : Strategy, Execution, Talent (for managers)
Location:
Prai, Penang, 07, MY, 13600
City: Prai, Penang
State: 07
Country/Region: MY
Travel: 10% to 25%
Requisition ID:
Alternative Locations:
Function: Quality
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

**Job Description Summary**
Lead Quality Engineer is responsible for overseeing the Quality Control and Technical Records team, providing guidance and coordination for all related activities to further strengthen our quality process improvements, supporting customer escapes and quality investigations, closing communication with relevant parties and assisting with engine inductions and delivery documentation issues to meet our SQDC priorities.
**Job Description**
**Company Overview**
Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!
**Site Overview:**
GE Aerospace Engine Services Malaysia (GEESM) in Subang plays a vital role in ensuring the safety and performance of aviation fleets every day. Established in 1997 as a Center of Excellence for CFM56 engines, GEESM has grown into a key hub of our global operations. It now services commercial aircraft engines, components, and accessories.
Employing more than 700 highly skilled local professionals and providing MRO services to more than 50 airlines worldwide, GEESM continues to exceed our customers' expectations. With our technical expertise and pioneering spirit, we elevate the flying experience to new heights.
**Role Overview:**
+ Responsible for effective management of the Quality Surveillance team and Technical Records team.
+ Provide Quality leadership and guidance for operational issues on Cost of Quality, Vendor or Supplier Defects, process FTY and process non-compliance. Coordinate and perform investigations where applicable.
+ Lead & coordinate investigations on customer escapes, closing the communication loop with relevant customer contacts to update on Containment Actions, Root Cause Analysis, and Corrective and Preventive action plans, by sharing a full Investigation Report.
+ Perform general and scheduled Surveillance of operations areas and processes.
+ Coordinate with Quality team and relevant functional leaders to finalize/review Root Cause Analysis and Corrective and Preventive action plans. Monitor and drive closure of outstanding actions arising from various investigations & surveillance activities.
+ Conduct Technical Inquiry as guided by prevailing GEESM procedures and practices.
+ Conduct Competency Assessment for qualified candidates to be established as Certifying Staff/Approval Holders or Approved Mechanic.
+ Lead process observations and improvement action. Initiate and coordinate PFMEA events as required and follow through with various stake holders on risks mitigation actions.
+ Auditing of suppliers and subcontractors and providing feedback to management. Manage supplier or vendor performance issues as required.
+ Report non-compliance of established procedures and system weaknesses and deficiencies to Management for remedial or improvement actions.
+ Formulate working procedures by applying LEAN concepts and practices where appropriate.
+ Prepare, perform and assist the Quality Manager in Quality Awareness Programs or Predictive Quality Assessments initiatives.
+ Review Regulatory Airworthiness Directives received from Technical Publication and attend or support AD Review Board. Update AD check list for Certifying Staff.
+ Conduct Quality Trainings / Flow downs / Briefing as scheduled or arising from any Quality event.
**The Ideal Candidate:**
+ The ideal candidate possesses strong attention to detail with a strategic mindset, capable of collaborating effectively with the leadership team. They demonstrate excellent interpersonal and communication skills, ready for a front-facing role that engages customers and stakeholders. Proactive and fast in execution, they drive action plans to completion with precision, maintaining a customer-focused approach and a commitment to continuous improvement.
**Required Qualifications:**
+ Degree in Engineering/Operations Management or other related technical fields.
+ Minimum 7 years' experience in similar capacity within MRO environment
+ In-depth technical knowledge of Aviation Regulations and quality practices.
+ Candidate with prior managerial experience is an advantage.
**Preferred Qualifications:**
+ Demonstrated knowledge of Lean methodologies and data analysis for problem solving.
+ Ability to document, plan and execute programs. Established project management skills.
+ Able to work independently and able to provide technical and quality guidance to Quality team members.
+ Humble: respectful, receptive, agile, eager to learn
+ Transparent: shares critical information, speaks with candor, contributes constructively
+ Focused: quick learner, strategically prioritizes work, committed
+ Leadership ability: strong communicator, decision-maker, collaborative
+ Problem solver: analytical-minded, challenges existing processes, critical thinker
Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward.
**Additional Information**
**Relocation Assistance Provided:** No
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.