148 Insurance jobs in Kuala Lumpur

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

The CSS will be the primary contact for customers using the client’s website shopping channel.

The CSS lives the values of our client which are: -1. Responsibility : The CSS represents the client and is the face of the brand to the outside world.2. Quality and a Passion for Excellence : We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

Education background: • Bachelor’s Degree or at least Diploma or equivalent in any discipline.• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

Work experience: • Minimum of 6 months work experience in customer support in any industry.• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field• Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills: • Customer Service orientation• Customer Results/Solutions focussed• Customer Expectations Management• Active Listening Skills• Ability to handle queries and objections in a professional manner• Passionate about communication and interacting with people is key to success in this role• Able to receive continuous feedback and work in a fast-paced working environment• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement• Emotional intelligence and ability to stay calm when customers are stressed or annoyed• Good reasoning and analytical skills• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations

• Must be able to speak, read and write the required language to support

Technical Skills: • Minimum typing speed of 40wpm with a 90% accuracy score.• Computer literate and fully conversant in Microsoft Windows and Microsoft Office

(May perform other duties as requested that may not be specifically addressed in this document)

Overview of CSS Role:

• CSS represents the brand, the culture, and the values of the client• Your attitude and how you behave will determine how our client is perceived by its customers• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times• Customer concerns must be handled positively and professionally• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities • Support customers to place online orders with the client• Provide timely support to customers through available communication channels (inbound phone calls and email)• Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times• Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty• Identify and escalate priority issues through appropriate channels as and when necessary• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience• Maintain and improves quality of service by sharing suggestions and recommendations• Keep job knowledge and skills up to date by attending training and continuously learning• Meet all key performance indicators set by the company and client• Adhere to the policies and procedures set by the company and client

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Pall Corporation, one ofDanaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.

Learn about the Danaher Business System which makes everything possible.

The Customer Service Representative is responsible for the direct communication with the customer and various departments within the business to support end to end customer order management. In this role you can grow into a subject matter expert whilst improving your knowledge of international business.

This position reports to the Customer Service Supervisor and is part of theCustomer Service Team located inPetaling Jaya, Malaysia.

In this role, you will have the opportunity to:

• Manage customer orders from order entry to product delivery to attain customer satisfaction
• Collaborate and communicate across functional teams such as sales, distribution, and manufacturing to support customer requirements
• Gain and apply foundational knowledge of compliance and commercial operations

The essential requirements of the job include:

• Computer literacy and foundational Microsoft Office skills
• Clear verbal and written communication skills, organization skills, ability to prioritize, and customer centric mindset
• Language skills (German) and time zone hours (MYT: 3pm-12am/4pm-1am)

It would be a plus if you also possess previous experience in:

• ERP knowledge with SAP preferred
• Professional diploma/degree, or equivalent years of experience

Pall Corporation,a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info .

#LI-VH1 #Onsite

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

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Location:

Petaling Jaya, Selangor, MY

Category: Global Business Service Jobs

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us!

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.

allnex invites you to join our GBS Customer Service team as a Customer Service Representative! In this role, you will be responsible for managing customer orders, enquiries, and complaints with consistency, speed, and professionalism.The role also supports continuous improvement in service quality and process efficiency.

This position specifically supports customers in the Australia region and requires working hours aligned with the Australian timezone (5AM–3PM Malaysia time).

View the job responsibilities below and apply now!

• Handle customer interactions — manage orders, inquiries, and complaints promptly and professionally, aligned with Allnex’s service standards and policies.
• Process orders in ERP (SAP/AX) — receive, enter, and monitor deliveries, quantities, and billing details.
• Coordinate internally — collaborate with Sales/Business Units, Supply Chain, Credit, PSRA, and Logistics to ensure timely shipment and documentation.
• Monitor order fulfillment — proactively track orders, communicate delays or changes, and suggest alternatives when needed.
• Maintain data integrity — update customer master data, instructions, pricing, and quotes in the system.
• Manage documentation requests — provide Certificates of Analysis, Technical Data Sheets, Safety Data Sheets, delivery notes, and invoices to customers as needed.
• Handle customer complaints — log complaints, follow up with investigations, coordinate corrective actions, and ensure closure.
• Support process improvements — identify inefficiencies and recommend enhancements to reduce lead times, costs, and errors.
• Perform daily report checks — download and review outstanding orders report, and take relevant follow-up actions.
• Assist with ad hoc duties — perform additional tasks assigned by supervisors to support the team’s workload.

• Minimum 2 years’ experience in customer service, with knowledge of import/export shipping , preferably in a similar industrial field.
• Proficient in SAP and Odoo (highly desirable).
• Willing to work in the Australia timezone (5AM–3PM).

• Bachelor's degree in any discipline

We are proud to offeran international working experiencewith a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact!
Check out our careers page for available opportunities. We look forward to hearing from you.

Join to apply for the Customer Service Representative - German Speaking - EMEA Working Hours role at Pall Corporation

2 hours ago Be among the first 25 applicants

Join to apply for the Customer Service Representative - German Speaking - EMEA Working Hours role at Pall Corporation

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Pall Corporation, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.

Learn about the Danaher Business System which makes everything possible.

The Customer Service Representative is responsible for the direct communication with the customer and various departments within the business to support end to end customer order management. In this role you can grow into a subject matter expert whilst improving your knowledge of international business.

This position reports to the Customer Service Supervisor and is part of the Customer Service Team located in Petaling Jaya, Malaysia.

In this role, you will have the opportunity to:

• Manage customer orders from order entry to product delivery to attain customer satisfaction
• Collaborate and communicate across functional teams such as sales, distribution, and manufacturing to support customer requirements
• Gain and apply foundational knowledge of compliance and commercial operations
  
  

• Computer literacy and foundational Microsoft Office skills
• Clear verbal and written communication skills, organization skills, ability to prioritize, and customer centric mindset
• Language skills (German) and time zone hours (MYT: 3pm-12am/4pm-1am)
  
  

• ERP knowledge with SAP preferred
• Professional diploma/degree, or equivalent years of experience
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other

Referrals increase your chances of interviewing at Pall Corporation by 2x

Get notified about new Customer Service Representative jobs in Petaling Jaya, Selangor, Malaysia .

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Join to apply for the Senior Customer Service Representative – Key Accounts role at GAC Marine L.L.C

2 days ago Be among the first 25 applicants

Join to apply for the Senior Customer Service Representative – Key Accounts role at GAC Marine L.L.C

Get AI-powered advice on this job and more exclusive features.

Job Description

The

Job Description

The main purpose of the job is to provide Customer Service Excellence to key account clients, as well as supporting other valuable customers consistently day in day out.

The job exists to grow profitable revenue and meet specific company objectives by focusing on Customer Service Excellence, customer retention, development, and acquisition of new business.

The job contributes towards achieving the target revenue of the Division by creating a profitable customer relationship with key account clients and other valuable customers, growing their business, and bringing in new customers.

Job Description

• Key Account Management & Growth
• Serve as a primary point of contact for assigned key accounts, ensuring a high level of client satisfaction.
• Develop and maintain strong, long-term relationships with decision makers and key stakeholders within client organization.
• Manage the complete logistics cycle for key accounts, ensuring accuracy, timeliness and quality of services.
• Resolve complex issues or service disruptions quickly and efficiently.
• Monitor and meet all clients SLAs and KPIs while ensuring service consistency and contract compliance.
• Identify upselling and cross selling opportunities based on client needs and operational insights.
• Assist in preparation and follow up of client quotations, rate proposals, and contract renewal.
• Develop and refine SOPs for key accounts.
• Operating systems data entry
• Ensure accuracy & timely data entry into GAC operating system as well as 3rd party online systems to avoid future financial implications.
• Ensure omission of errors & accuracy in billing
• Verify job costs allocations, provisions, billing amounts with prompt escalation in case of any errors noticed.
• Coordinate with operations team to ensure timely billing and help resolve invoice related disputes or queries.
• Reporting requirements
• Ensure prompt & accurate daily, weekly, monthly reports as is required. Either internally by department heads/ others or externally by customers.
• Strategic thinking on workflow
• Develop a thorough understanding of key clients' needs and requirements and provide customized solutions accordingly.
• Provide high standard of service to client’s while continuously looking at where we can improve our internal processes for increased efficiency.
• Compliance with various authorities
• Compliance with port, customs, airport authorities, overseas authorities involved in international trade.
  
  

• Any Logistics/ Supply chain/ Shipping diploma’s / degrees.
• Minimum 2 years experience in similar position.
• High level of industry knowledge
• Excellent English & Bahasa Malaysia communication skills (both written & spoken)
• Proficient with MS Office applications (Excel and PowerPoint) and ability to learn new software quickly
• Able to work independently, team player, able to multi-task, self - motivated, work under pressure and make quick decision to solve issue.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Oil and Gas

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The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

The CSS will be the primary contact for customers using the client’s website shopping channel.

The CSS lives the values of our client which are: -1. Responsibility : The CSS represents the client and is the face of the brand to the outside world.2. Quality and a Passion for Excellence : We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

Education background: • Bachelor’s Degree or at least Diploma or equivalent in any discipline.• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

Work experience: • Minimum of 6 months work experience in customer support in any industry.• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field• Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills: • Customer Service orientation• Customer Results/Solutions focussed• Customer Expectations Management• Active Listening Skills• Ability to handle queries and objections in a professional manner• Passionate about communication and interacting with people is key to success in this role• Able to receive continuous feedback and work in a fast-paced working environment• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement• Emotional intelligence and ability to stay calm when customers are stressed or annoyed• Good reasoning and analytical skills• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations

• Must be able to speak, read and write the required language to support

Technical Skills: • Minimum typing speed of 40wpm with a 90% accuracy score.• Computer literate and fully conversant in Microsoft Windows and Microsoft Office

(May perform other duties as requested that may not be specifically addressed in this document)

Overview of CSS Role:

• CSS represents the brand, the culture, and the values of the client• Your attitude and how you behave will determine how our client is perceived by its customers• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times• Customer concerns must be handled positively and professionally• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities • Support customers to place online orders with the client• Provide timely support to customers through available communication channels (inbound phone calls and email)• Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times• Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty• Identify and escalate priority issues through appropriate channels as and when necessary• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience• Maintain and improves quality of service by sharing suggestions and recommendations• Keep job knowledge and skills up to date by attending training and continuously learning• Meet all key performance indicators set by the company and client• Adhere to the policies and procedures set by the company and client

Job Description:

Job Title: Business Analyst – Insurance Applications

Job Summary:

We are seeking a detail-oriented and analytical Business Analyst to join our team, focused on insurance application systems. The ideal candidate will have deep knowledge of insurance business processes and hands-on experience in translating business requirements into functional application solutions. You will act as the bridge between business stakeholders and the IT development team to ensure that our insurance applications meet regulatory requirements and business goals.

Key Responsibilities:

• Collaborate with stakeholders from business units (Underwriting, Claims, Policy Administration, Billing, etc.) to gather and document business requirements.

• Analyze and document existing insurance processes and systems, identifying areas for improvement and optimization.

• Translate business requirements into functional specifications and user stories for development teams.

• Work closely with developers, QA, and project managers to ensure accurate delivery of features and system enhancements.

• Support system implementation and integration, including testing, training, and change management.

• Develop and maintain documentation such as business requirement documents (BRDs), functional requirement specifications (FRDs), process flows, and user guides.

• Perform gap analysis and risk assessments to support decision-making.

• Assist with user acceptance testing (UAT), including test plan development, execution, and defect tracking.

• Ensure solutions comply with industry regulations and internal quality standards.

Qualifications:

Education:

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.

Experience:

• 3–5+ years of experience as a Business Analyst, preferably within the insurance industry (P&C, Life, Health, etc.).

• Experience with insurance platforms (e.g., Guidewire, Duck Creek, Majesco, or similar) is highly desirable.

Skills:

• Strong understanding of insurance business operations and terminology.

• Proficiency in requirements gathering, documentation, and business process modeling.

• Excellent analytical and problem-solving skills.

• Proficiency with tools like JIRA, Confluence, Visio, SQL, and Microsoft Office Suite.

• Strong interpersonal and communication skills, both written and verbal.

• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Experience with Agile and/or Waterfall methodologies.

• Certification such as CBAP, PMI-PBA, or IIBA ECBA is a plus.

• Experience with API integrations, data mapping, or digital transformation projects.

Learn more about how we deliver excellence for our customers and colleagues:

Website:

X:

Youtube:

Instagram:

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere .

Job Openings Offshore Business Manager (Insurance) - Insurance Agent are Welcome to Apply!

Company Background:

We represent one of a top financial advisory firm in Singapore that provides insurance solutions (Corporate/ Individual) and financial plans. As they are expanding, they are looking for Offshore Business Manager to be based in Kuala Lumpur.

Job Responsibility:

• Act as the main point of contact for offshore brokers in China, Thailand, and ASEAN countries. Coordinate daily activities, address broker inquiries, and maintain consistent communication to support business objectives.
• Conduct training sessions, workshops, and seminars for brokers to enhance their knowledge of our products, services, and the regulatory landscape. Ensure brokers are well-equipped to deliver quality advisory services.
• Provide ongoing support to offshore brokers, including guidance on client management, problem resolution, and alignment with company goals and standards. Collaborate to resolve any issues promptly to maintain strong broker relations.
• Monitor market trends and competitor activities within China, Thailand, and ASEAN. Recommend strategies for enhancing our business operations and adapting to regional market dynamics.
• Ensure all offshore brokers are compliant with both local regulations and Singaporean standards. Educate and advise brokers on regulatory updates that may impact their work.
• Liaise with internal teams in Singapore, such as compliance, distribution, and business development, to align offshore activities with the company's objectives.

Job Requirements:

• Minimum with Diploma/ Bachelor Degree in any relevant field.
• Minimum 2 years in life insurance financial advisory, or a related field, an added advantage if have exposure to offshore life insurance markets in China, Thailand, and ASEAN.
• Insurance agent is encouraged to apply if they want to seek and grow their career.
• Fluency in English and Mandarin due to business nature (Required to deal with China region)
• Willing to travel within Malaysia and oversea.

Interested candidate may apply online or email to lydia@ talentrecruit.com.my

Join to apply for the Senior Manager, Insurance Commercial role at Grab

3 days ago Be among the first 25 applicants

Join to apply for the Senior Manager, Insurance Commercial role at Grab

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

• GrabInsure is part of Grab Financial Group. GrabInsure's mission is to design and deliver insurance that enables millions of people in Southeast Asia to better protect themselves and their families against life's uncertainties. We have already launched several "first-of-their-kind" products including micro-health and Usage Based Auto Insurance.
• To take us to the next level, we are looking to widen our customer reach and product range in life, health, and general insurance.
  
  

• Lead the comprehensive go-to-market strategy and execution for GrabInsure in Malaysia, co-developing high-impact business expansion strategies with Regional Commercial and country teams to ensure overarching strategic alignment and market relevance, and to deliver value to our consumers, driver-partners and merchant-partners.
• Drive growth by building, empowering, and nurturing a lean, high-performing team, fostering their capabilities, and shaping their career paths to ensure independent operation and skill development.
• Cultivate and sustain partnerships with key partners at senior management level, initiating engagement, leading negotiations, and overseeing the administration of complex commercial contracts, agency agreements, and master policies to achieve our goals.
• Act as the responsible officer for the existing Grab insurance agency and any future regulated insurance intermediary entities in Malaysia, building and maintaining trusted relationships with regulators, ensuring compliance, and communicating GrabInsure's strategy and priorities.
• Influence and align critical internal stakeholders across product management, technology, and marketing, and lead cross-functional team to ensure seamless execution of business plans and ongoing operations.
• Champion strategic projects by creating new product plans, defining product criteria and evaluation benchmarks to secure partnerships.
• Oversee and implement plans to roll out complex commercial projects, optimizing processes for execution, including OKR
  
  

• Bachelor's Degree or higher in a relevant field (e.g., business, management, finance, and actuarial science).
• Minimum 8 years of progressive experience in the insurance industry, with a track record in business development, commercial roles, partnership management, insurtech, or consulting.
• Deep and nuanced understanding of insurance products, regulations, and distribution strategies, with a focus on retail/individual products.
• Develop new workstreams or projects end-to-end to meet our goals within confines of available resourcing.
• Track record in strategic project management, including the proficient use of frameworks, tools, and processes to ensure effective execution.
• Proactively identify critical challenges ahead of the curve, especially considering stakeholder needs, and initiate appropriate strategies to mitigate them.
• You have executive presence and the ability to present, engage with, and influence senior management effectively.
• You have the ability to synthesize overall company direction, market dynamics, and craft strategic plans for their business line, even with incomplete information, and initiate action based on strategy.
• You have experience in cross-functional collaboration, effectively managing and resolving conflict across teams.
  
  

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development
• Industries Software Development

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