1,157 Support jobs in Malaysia

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments, and organizations build their digital core, optimize operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in driving that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data, and AI with unmatched industry experience, functional expertise, and global delivery capability. Our broad range of services, solutions, and assets across Strategy & Consulting, Technology, Operations, Industry X, and Song enable us to deliver tangible outcomes. We are committed to creating 360° value for our clients, colleagues, shareholders, partners, and communities. Visit us at

The Work

Join our dynamic team and be part of shaping the future! You will build knowledge, support the team, and participate in problem-solving discussions. Embrace the opportunity to make a difference and grow with us.

• Drive incident and outage management, investigation, and restoration.
• Monitor systems and trends to enhance performance and prevent incidents.
• Track and facilitate acceptance of changes to production environments.
• Operate IT production services according to management protocols and SLAs.

What You Will Need

• Master proficiency in Incident Management.
• Master proficiency in Service Management Framework Design and Implementation.
• Relevant prior experience is advantageous.
• Bachelor's Degree in a relevant field of study.

Bonus Points If You Have

• Master Configuration & Release Management.
• Master Program and Project Management.

We offer various training programs to help you develop your skills, including on-the-job learning and formal training online, in classrooms, or in collaboration with teammates. Our diverse projects provide an excellent platform to build your career.

Accenture is an equal opportunity employer and welcomes applications from all sections of society. We do not discriminate based on race, religion, ethnicity, disability, age, citizenship, marital status, sexual orientation, gender identity, or any other protected characteristic.

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Technical Support Representative (Mandarin Speaker- Spoken)

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Startek Malaysia 3 weeks ago Be among the first 25 applicants Join to apply for the

Technical Support Representative (Mandarin Speaker- Spoken)

role at

Startek Malaysia Get AI-powered advice on this job and more exclusive features. This range is provided by Startek Malaysia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range

Job Responsibility

Provide technical support to customers via phone. Guide customers through step-by-step solutions in a friendly and professional manner. Collaborate with team members and other departments to resolve complex issues. Stay up-to-date with the latest technology trends and product updates.

Job Requirements

Proven experience in a technical support or customer service role. However, Fresh graduates & SPM leavers are welcomed to apply. Training will be provided. Mandarin is required as you will need to support mandarin speaking clients, only require to speak Excellent communication skills and a strong customer-focused attitude. Strong analytical and problem-solving skills. Ability to work independently and as part of a team.

Job Benefits

Competitive salary and comprehensive benefits package. Opportunities for professional growth and career advancement. A vibrant and inclusive work environment. Ongoing paid training and development programs. Fun company events and team-building activities.

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Why Join Us?

Be a part of a forward-thinking company that values innovation and creativity. Work with a supportive and friendly team that encourages growth and collaboration. Enjoy a flexible work schedule and the potential for remote work opportunities. Make a real impact by helping customers and improving their technology experiences.

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 Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Startek Malaysia by 2x Sign in to set job alerts for “Technical Support Representative” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia MYR2,300.00-MYR3,200.00 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR4,500.00-MYR9,500.00 1 month ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Customer Service (Technical Support) - Full Time

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Customer Service Representative – Valve Services

Petaling Jaya, Selangor, Malaysia 4 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 23 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Technical Support Specialist - Healthcare Informatics

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Fresh Graduates - IT Service Desk Analyst ( Immediate Joiners )

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Technical Support Engineer (After Sales)

Petaling Jaya, Selangor, Malaysia 9 hours ago Petaling Jaya, Selangor, Malaysia 5 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Technical Support Engineer (Medical Devices)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia MYR5,500.00-MYR8,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Indoor Sales and Marketing Support Representative

Position

Indoor Sales and Marketing Support Representative

Type

Full-time (Permanent)

Location

Key Responsibilities

• Lead Generation: Identify and secure new business opportunities, generate leads through market research, cold calling, and networking efforts to promote our comprehensive freight forwarding services for both Imports and Exports.
• Customer Inquiry Management: Respond promptly to customer & logistics partners inquiries and provide quotes for sea freight and ISO tank services, providing accurate information and offering solutions tailored to their needs.
• Sales Support: Support the sales team in preparing quotations, proposals, and presentations for clients, following up closely with client to close deals. Collaborate and work closely with internal departments such as operations and logistics to ensure smooth service delivery and meet customer needs.
• Relationship Management: Build and maintain strong relationships with existing clients and logistics partners, understanding their business requirements and addressing any concerns or issues they may have. Actively promote ITM's services within the freight forwarding industry to enhance brand visibility and reputation.
• Market Analysis: Stay updated on industry trends, competitor activities, and market developments to identify opportunities for business growth and improvement.
• Administrative Tasks: Maintain accurate records of sales activities, client interactions, and sales pipeline & database updates. Assist in administrative tasks such as preparing reports and managing documentation.

What We’re Looking For:

• Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s degree, Post Graduate Diploma, Professional Degree, Business Studies / Administration / Management, Marketing, Logistic / Transportation or equivalent.
• At least 1 year of experience in freight forwarding, shipping, or logistics, with a focus on ocean freight and ISO tank sales.
• Good knowledge of ocean freight processes and industry regulations.
• Strong communication and relationship-building skills. Excellent interpersonal and communication skills at all levels.
• Excellent in both spoken and written English.
• Organized, detail-oriented, and able to multitask.
• Proactive, with a positive attitude toward solving problems.
• Candidates must possess their own transport and be willing to travel.

Why Join Us:

• Be part of a fast-growing logistics company with global reach.
• Competitive salary and benefits.
• Opportunity to grow your career in a specialized field.

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Join to apply for the Support Specialist role at Standard Chartered .

1 week ago Be among the first 25 applicants.

Job Summary

The role is accountable for tactical and operational support for production services, across one or more areas of specific platform/domain.

Key Responsibilities

1. Ensure maximum service quality and stability through prompt response to technical incidents and identify opportunities for continual service improvement. In specific technical areas, also involved in change control to prevent instability.
2. Manage high-priority incidents, provide end-to-end support, and resolve issues within SLA.
3. Conduct root cause analysis for significant issues and ensure follow-up actions are completed.
4. Maintain the stability of production systems, providing second and third level support for diagnosis and resolution as per SLA.
5. Oversee production changes, releases, and rollouts with minimal impact on stability, reviewing dependencies on surrounding systems and infrastructure.
6. Ensure proper technical planning for production changes, including fallback and implementation plans.
7. Create and update support and contingency documentation and processes.
8. Contribute to monthly dashboards on incident and problem trends, including SIP and RCA action items.
9. Participate in cross-training and knowledge transfer activities within support teams.

Skills and Experience

• 6+ years in Java and PEGA programming languages.
• Technical skills: Java, PEGA, AWS, Linux; API and Kubernetes are advantages.

Qualifications

Bachelor's degree in IT or Computer Science.

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Please note that this job post is for one (1) vacancy only.

Chevron Malaysia Limited is accepting online applications for the position of Customer Support Specialist located in Kuala Lumpur,Malaysia through August 21 , 2025 at 11:59 p.m. (Eastern Standard Time).

Responsibilities for this position may include but are not limited to:

• General customers’ queries and complaints (services, products, promotions) handling via phone, email, and/or fax for fleet related card products & overall service stations’ customer experience

• Handle fuel ordering, updates, or changes – primary contact point for fuel terminal direct orders of service stations and customers’ orders

• Handle queries on all promotional programs – inclusive of Retail & Loyalty

• Card Functions: Handles day-to-day inquiries and maintenance on card accounts including account balance checking, transactional activities (e.g., transaction details, disputes, and waiver/adjustments) & billing statements

• Other work task(s) absorbed in support of Business Units inclusive of: credit limit/usage threshold monitoring, dunning calls on overdue accounts, monthly reporting, digitized platforms access/usage tracking, fleet card products back-end support

• As tester in business improvement processes and other digitization initiatives

• Flexible & willingness to be assigned to new roles and responsibilities whichever deemed fit by the Business after evaluation on skillsets and potential

Qualifications:

• Degree or Bachelor of Arts in any discipline e.g., Business Sciences, Informatics, or Linguistics

• Ideally 5+ years of experience in Customer Service, Data Management and IT-related support

• Willing to work on customer service centre’s shift cycles including weekends and public holidays

• Proficient in English, Bahasa Malaysia, Mandarin, and Cantonese

• Strong ability to manage large-scale, inherited datasets with precision, and simplify information through a sharp, need-to-know lens

• Team player and good communications skills

• Self-motivated and able to deliver results independently

Relocation Options:

Relocation will not be considered within Chevron parameters.

International Considerations:

Expatriate assignments will not be considered.

Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.

Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

Chevron participates in E-Verify in certain locations as required by law.

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About Bitdeer

Bitdeer Technologies Group (Nasdaq: BTDR) is a world-leading technology company for Bitcoin mining. Bitdeer is committed to providing comprehensive computing solutions for its customers. The Company handles complex processes involved in computing such as equipment procurement, transport logistics, datacenter design and construction, equipment management, and daily operations. The Company also offers advanced cloud capabilities to customers with high demand for artificial intelligence. Headquartered in Singapore, Bitdeer has deployed datacenters in the United States, Norway, and Bhutan.

Role Overview

As a Customer Service Specialist in our Sales and Marketing Department, you will play a critical role in supporting our global customer base. You will be responsible for managing user inquiries, ensuring compliance with KYC ( Know Your Customer) regulations, supporting sales and after-sales processes, and contributing to the continuous improvement of our customer service operations. This position requires strong communication skills in both English and Chinese, a customer-centric mindset, and the ability to thrive in a fast-paced, technology-driven environment.

Key Responsibilities

• User Support & Management
• Respond promptly and professionally to customer inquiries from both domestic and international users via our ticketing system (Zendesk), online communities, and other digital platforms.
• Provide clear guidance and support to users, ensuring high levels of customer satisfaction.
• Monitor and guide user interactions to maintain a positive community environment.
• KYC (Know Your Customer) Compliance
• Process and verify customer KYC requests in accordance with the latest company compliance policies.
• Stay updated on evolving compliance requirements and ensure timely, accurate resolution of KYC-related issues.
• Product & Sales Support
• Assist the sales team with product listings, inventory management, and the creation of customized product links for key clients.
• Coordinate with relevant departments to ensure accurate and up-to-date product information.
• After-Sales Service & Issue Resolution
• Track and resolve after-sales issues, including troubleshooting abnormal product performance and managing emergency situations.
• Provide timely follow-up to ensure customer concerns are addressed and resolved effectively.
• VIP Client Relationship Management
• Maintain and nurture relationships with VIP customers, including creating exclusive product offerings and providing personalized support.
• Enhance user loyalty through proactive engagement and exceptional service.
• Product & Process Optimization
• Collect and analyze customer feedback to identify product and process improvement opportunities.
• Prepare weekly reports summarizing customer needs and propose actionable improvement plans.
• Collaborate with cross-functional teams to optimize and standardize business and customer service processes, including drafting and updating SOPs as required.
• Additional Duties
• Undertake other tasks and projects as assigned by the Customer Service Team Leader.
  
  

Qualifications & Skills

• Bachelor’s degree or higher in a relevant field.
• Proficient in both English and Chinese (written and spoken).
• Advanced proficiency in Microsoft Office and related business software.
• Excellent communication and interpersonal skills, with a strong customer-first approach.
• Demonstrated ability to work collaboratively in a team environment.
• Strong organizational, coordination, and problem-solving abilities.
• High sense of responsibility and the ability to perform well under pressure
  
  

What You Will Experience Working With Us

• A culture that values authenticity and diversity of thoughts and backgrounds;
• An inclusive and respectable environment with open workspaces and exciting start-up spirit;
• Fast-growing company with the chance to network with industrial pioneers and enthusiasts;
• Ability to contribute directly and make an impact on the future of the digital asset industry;
• Involvement in new projects, developing processes/systems;
• Personal accountability, autonomy, fast growth, and learning opportunities;
• Attractive welfare benefits and developmental opportunities such as training and mentoring.
  
  

Bitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, colour, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union. #J-18808-Ljbffr

Customer Support Specialist (Remote, Full-Time | GMT+8 Hours)

EngageRocket is looking for a driven and customer-centric Customer Support Specialist to delight our customers by helping them leverage our software to build great workplaces with inspiring leaders.

If you thrive in a fast-paced, evolving environment and are eager to work autonomously while delivering great results, this is the perfect opportunity for you. We value individuals who are excited about innovating within their scope, continuously improving processes, and being empowered to make a difference.

About Us

EngageRocket is Asia's first funded employee feedback and analytics software, delivering HR tech solutions to companies across the region. Our mission is to build great workplaces by harnessing the power of people analytics to improve employee engagement and performance.

We operate in a collaborative, fast-paced environment where your contributions make a direct impact. Join our growing team and be part of a product that's shaping the future of leadership and people management.

Your Role

As a Customer Support Specialist, you will work with your customers daily to understand their challenges and help solve these accurately and on time, via email, chat, and phone. Your responsibilities will run the gamut from questions about invoices, via technical issues, to “how to” questions about the software, as well as closely partnering with the Customer Success team to enable your customers to use our platform to the fullest.

What You’ll Do

• Respond to customer queries promptly and accurately via email, live chat, and phone.
• Demonstrate empathy and a customer-first approach in every interaction.
• Troubleshoot, identify, and resolve technical issues, escalating when necessary.
• Assist customers in understanding how to use and maximize the benefits of our products and services.
• Maintain customer satisfaction and first response time through excellent service and problem resolution.
• Update internal systems to track customer interactions and technical problems.
• Collaborate with the broader team to share feature requests, process improvements, and actionable feedback.
• Partner closely with the Customer Success team to drive customer engagement and retention.

What You’ll Bring

• 2+ years of experience in a customer-facing role, preferably within SaaS or technology-driven industries.
• Exceptional written and verbal communication skills in English.
• A resilient, solution-oriented mindset with a knack for problem-solving.
• Comfort working in a fast-paced, ever-evolving environment.
• Familiarity with tools like Hubspot, Jira, or similar platforms.
• Knowledge or interest in HR, Organisational Development, or Psychology, with a strong aptitude for learning independently.

Why You’ll Love It Here

• Autonomy and ownership to innovate and make an impact.
• Work remotely, aligning with Singaporean hours (GMT+8) from anywhere.
• Join a passionate, collaborative, growth-focused team dedicated to transforming workplaces.
• Unbeatable culture (truly).

Reporting To: VP of Customer Success

Due to the high volume of applications, only shortlisted candidates will be contacted.

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Total Number of Openings
2
Please note that this job post is for one (1) vacancy only.
**Chevron Malaysia Limited** is accepting online applications for the position of **Customer Support Specialist** located in **Kuala Lumpur, Malaysia?** through **August 21** **, 2025** at 11:59 p.m. (Eastern Standard Time).
**Responsibilities for this position may include but are not limited to:**
+ General customers' queries and complaints (services, products, promotions) handling via phone, email, and/or fax for fleet related card products & overall service stations' customer experience
+ Handle fuel ordering, updates, or changes - primary contact point for fuel terminal direct orders of service stations and customers' orders
+ Handle queries on all promotional programs - inclusive of Retail & Loyalty
+ Card Functions: Handles day-to-day inquiries and maintenance on card accounts including account balance checking, transactional activities (e.g., transaction details, disputes, and waiver/adjustments) & billing statements
+ Other work task(s) absorbed in support of Business Units inclusive of: credit limit/usage threshold monitoring, dunning calls on overdue accounts, monthly reporting, digitized platforms access/usage tracking, fleet card products back-end support
+ As tester in business improvement processes and other digitization initiatives
+ Flexible & willingness to be assigned to new roles and responsibilities whichever deemed fit by the Business after evaluation on skillsets and potential
**Qualifications:**
+ Degree or Bachelor of Arts in any discipline e.g., Business Sciences, Informatics, or Linguistics
+ Ideally 5+ years of experience in Customer Service, Data Management and IT-related support
+ Willing to work on customer service centre's shift cycles including weekends and public holidays
+ Proficient in English, Bahasa Malaysia, Mandarin, and Cantonese
+ Strong ability to manage large-scale, inherited datasets with precision, and simplify information through a sharp, need-to-know lens
+ Team player and good communications skills
+ Self-motivated and able to deliver results independently
**Relocation Options:**
Relocation will not be considered within Chevron parameters.
**International Considerations:**
Expatriate assignments will not be considered.
Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.
_Chevron is an Equal Opportunity / Affirmative Action employer? Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation._
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

Responsibilities
About the Team
The Customer Support team is dedicated to delivering prompt and professional assistance to TikTok users, ensuring their needs are addressed with accuracy and care. Our team is committed to resolving inquiries and technical issues efficiently, to ensure seamless engagement with our products and services. By maintaining clear and effective communication, we strive to uphold the highest standards of customer support and continuously enhance the overall user experience. Through a collaborative and user-centric approach, the team plays a vital role in supporting customer satisfaction and fostering long-term engagement.

As part of our growing Customer Support team, you will be responsible for handling user feedback and safety inquiries, managing various user issues, recommending solutions and guiding users through features and functionalities, and providing top-quality user experience.

This is an exciting opportunity to join a global operation, a rapidly expanding international team, and provide a world class support service for our users.

Responsibilities
- Deliver exceptional experience to users and help resolve issues that are escalated via different channels, including safety inquiries.
- Respond to escalated user inquiries with high quality, accuracy and speed and collaborate with different teams, being the ultimate escalation point for users.
- Identify users' needs and help them use specific safety features. Be an advocate for users and develop ways to improve the overall user experience on the platform.
- Identify and report patterns, propose solutions, and drive implementations to prevent issues from recurring.
- Escalate risky issues to responsible teams in a timely way and follow up the whole process.
- Conduct initial triage and fact identification.

Qualifications
Minimum Qualifications
- Proficient in both written and verbal English communication.
- Demonstrated ability in problem-solving and root cause analysis.
- Strong attention to detail when handling customer inquiries via chat and email.
- Experience using ticketing systems or customer service platforms (e.g., Zendesk, Freshdesk, Salesforce).
- Understanding of customer service KPIs such as CSAT, AHT, FCR, and SLA.
- Ability to prioritize tasks in a fast-paced environment with a strong focus on customer satisfaction.

Preferred Qualifications
- 1+ years of experience in a customer service or support role, preferably in a digital or tech environment.
- Familiarity with CRM tools and escalation processes.
- Track record of resolving complex customer issues with minimal supervision.
- Experience working in a KPI-driven environment with a focus on continuous improvement.
- Strong interpersonal skills and the ability to work collaboratively across teams.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. #J-18808-Ljbffr