434 Support Representative jobs in Malaysia

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize operations, accelerate revenue growth, and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data, and AI with unmatched industry experience, functional expertise, and global delivery capability. Our broad range of services, solutions, and assets across Strategy & Consulting, Technology, Operations, Industry X, and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities. Visit us at .

THE WORK:

Join our dynamic team and be part of shaping the future! You will build knowledge, support the team, and participate in problem-solving discussions. Embrace the opportunity to make a difference every day.

• Drive incident and outage management, investigation, and restoration.
• Monitor systems and trends to enhance performance and prevent incidents.
• Track and facilitate acceptance of changes to production environments.
• Operate IT production services according to management protocols and SLAs.

HERE'S WHAT YOU WILL NEED:

• Master proficiency in Incident Management.
• Master proficiency in Service Management Framework Design and Implementation.
• Prior experience in relevant related skills is advantageous.
• Bachelor's Degree in a relevant field of study.

BONUS POINTS IF YOU HAVE:

• Master Configuration & Release Management.
• Master Program and Project Management.

Opportunities to hone your skills in specialized areas are available through formal and informal training programs, both online and in-person. The variety of work provides an excellent platform to build your career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society without discrimination based on race, religion, ethnicity, disability, age, citizenship, marital status, sexual orientation, gender identity, or any other protected characteristic.

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments, and organizations build their digital core, optimize operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in driving that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data, and AI with unmatched industry experience, functional expertise, and global delivery capability. Our broad range of services, solutions, and assets across Strategy & Consulting, Technology, Operations, Industry X, and Song enable us to deliver tangible outcomes. We are committed to creating 360° value for our clients, colleagues, shareholders, partners, and communities. Visit us at

The Work

Join our dynamic team and be part of shaping the future! You will build knowledge, support the team, and participate in problem-solving discussions. Embrace the opportunity to make a difference and grow with us.

• Drive incident and outage management, investigation, and restoration.
• Monitor systems and trends to enhance performance and prevent incidents.
• Track and facilitate acceptance of changes to production environments.
• Operate IT production services according to management protocols and SLAs.

What You Will Need

• Master proficiency in Incident Management.
• Master proficiency in Service Management Framework Design and Implementation.
• Relevant prior experience is advantageous.
• Bachelor's Degree in a relevant field of study.

Bonus Points If You Have

• Master Configuration & Release Management.
• Master Program and Project Management.

We offer various training programs to help you develop your skills, including on-the-job learning and formal training online, in classrooms, or in collaboration with teammates. Our diverse projects provide an excellent platform to build your career.

Accenture is an equal opportunity employer and welcomes applications from all sections of society. We do not discriminate based on race, religion, ethnicity, disability, age, citizenship, marital status, sexual orientation, gender identity, or any other protected characteristic.

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Information Technology Help Desk Support Information Technology Help Desk Support

Direct message the job poster from RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

Technical Recruiter @ RiDiK | Human Resources Development

Job Position Title: Information Technology Help Desk Support

Company: RiDiK Pte Ltd

Skills: Service Now, Slack, Technical Support and Mandarin

Job Summary

We're seeking a motivated Information Technology Help Desk Support ITSS group in corporate technology that is responsible for providing end user support to client company internal employees. These include system, software, hardware, various other end user solutions.

Key Responsibilities

• Provide IT support for all client company internal employees.
• Effectively collect information and understand the issues users are experiencing and perform diagnostic procedures to isolate and resolve the issues.
• Interact with customers via chat, telephone, e-mail, and Slack to provide technical support.
• Utilize all technical resources to solve customer problems.
• Escalate or work in second and third Level appropriate support specialists or support groups on unresolved issues.
• Maintains call records/logs and resolution detail utilizing case management solution, ServiceNow.
• Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions.
• Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution.
• Can speak, read and write Mandarin is a must (for Chinese Team)

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Contract

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting and Advertising Services

Referrals increase your chances of interviewing at RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) by 2x

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Power Platform & Dynamics 365 CRM Customer Success Manager | Japanese speaker | WFH | IT Consulting & IT Services SAP Successfactors EC Consultant, Time Off

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WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

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Information Technology Help Desk Support

Information Technology Help Desk Support

Direct message the job poster from RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Technical Recruiter @ RiDiK | Human Resources Development

Job Position Title: Information Technology Help Desk Support Company:

RiDiK Pte Ltd Skills:

Service Now, Slack, Technical Support and Mandarin Job Summary We're seeking a motivated

Information Technology Help Desk Support

ITSS group in corporate technology that is responsible for providing end user support to client company internal employees. These include system, software, hardware, various other end user solutions. Key Responsibilities Provide IT support for all client company internal employees. Effectively collect information and understand the issues users are experiencing and perform diagnostic procedures to isolate and resolve the issues. Interact with customers via chat, telephone, e-mail, and Slack to provide technical support. Utilize all technical resources to solve customer problems. Escalate or work in second and third Level appropriate support specialists or support groups on unresolved issues. Maintains call records/logs and resolution detail utilizing case management solution, ServiceNow. Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions. Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution. Can speak, read and write Mandarin is a must

(for Chinese Team) About CLPS RiDiK RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Contract Job function

Job function Information Technology Industries IT Services and IT Consulting and Advertising Services Referrals increase your chances of interviewing at RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) by 2x Sign in to set job alerts for “Information Technology Specialist” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Power Platform & Dynamics 365 CRM Customer Success Manager | Japanese speaker | WFH | IT Consulting & IT Services

SAP Successfactors EC Consultant, Time Off

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Join to apply for the Technical Support Representative (Mandarin Speaker- Spoken) role at Startek Malaysia

3 weeks ago Be among the first 25 applicants

Join to apply for the Technical Support Representative (Mandarin Speaker- Spoken) role at Startek Malaysia

Get AI-powered advice on this job and more exclusive features.

This range is provided by Startek Malaysia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Responsibility

• Provide technical support to customers via phone.
• Guide customers through step-by-step solutions in a friendly and professional manner.
• Collaborate with team members and other departments to resolve complex issues.
• Stay up-to-date with the latest technology trends and product updates.
  
  

Job Requirements

• Proven experience in a technical support or customer service role. However, Fresh graduates & SPM leavers are welcomed to apply. Training will be provided.
• Mandarin is required as you will need to support mandarin speaking clients, only require to speak
• Excellent communication skills and a strong customer-focused attitude.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
  
  

Job Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• A vibrant and inclusive work environment.
• Ongoing paid training and development programs.
• Fun company events and team-building activities.
  
  

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Why Join Us?

• Be a part of a forward-thinking company that values innovation and creativity.
• Work with a supportive and friendly team that encourages growth and collaboration.
• Enjoy a flexible work schedule and the potential for remote work opportunities.
• Make a real impact by helping customers and improving their technology experiences.
  
  

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Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Startek Malaysia by 2x

Sign in to set job alerts for “Technical Support Representative” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia MYR2,300.00-MYR3,200.00 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR4,500.00-MYR9,500.00 1 month ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Customer Service (Technical Support) - Full Time

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Customer Service Representative – Valve Services

Petaling Jaya, Selangor, Malaysia 4 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 23 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Technical Support Specialist - Healthcare Informatics

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Fresh Graduates - IT Service Desk Analyst ( Immediate Joiners )

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Technical Support Engineer (After Sales)

Petaling Jaya, Selangor, Malaysia 9 hours ago

Petaling Jaya, Selangor, Malaysia 5 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Technical Support Engineer (Medical Devices)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia MYR5,500.00-MYR8,000.00 1 month ago

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Join to apply for the

Technical Support Representative (Mandarin Speaker- Spoken)

role at

Startek Malaysia 3 weeks ago Be among the first 25 applicants Join to apply for the

Technical Support Representative (Mandarin Speaker- Spoken)

role at

Startek Malaysia Get AI-powered advice on this job and more exclusive features. This range is provided by Startek Malaysia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range

Job Responsibility

Provide technical support to customers via phone. Guide customers through step-by-step solutions in a friendly and professional manner. Collaborate with team members and other departments to resolve complex issues. Stay up-to-date with the latest technology trends and product updates.

Job Requirements

Proven experience in a technical support or customer service role. However, Fresh graduates & SPM leavers are welcomed to apply. Training will be provided. Mandarin is required as you will need to support mandarin speaking clients, only require to speak Excellent communication skills and a strong customer-focused attitude. Strong analytical and problem-solving skills. Ability to work independently and as part of a team.

Job Benefits

Competitive salary and comprehensive benefits package. Opportunities for professional growth and career advancement. A vibrant and inclusive work environment. Ongoing paid training and development programs. Fun company events and team-building activities.

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Why Join Us?

Be a part of a forward-thinking company that values innovation and creativity. Work with a supportive and friendly team that encourages growth and collaboration. Enjoy a flexible work schedule and the potential for remote work opportunities. Make a real impact by helping customers and improving their technology experiences.

Â

Â

Â

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 Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Startek Malaysia by 2x Sign in to set job alerts for “Technical Support Representative” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia MYR2,300.00-MYR3,200.00 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR4,500.00-MYR9,500.00 1 month ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Customer Service (Technical Support) - Full Time

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Customer Service Representative – Valve Services

Petaling Jaya, Selangor, Malaysia 4 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 23 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Technical Support Specialist - Healthcare Informatics

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Fresh Graduates - IT Service Desk Analyst ( Immediate Joiners )

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Technical Support Engineer (After Sales)

Petaling Jaya, Selangor, Malaysia 9 hours ago Petaling Jaya, Selangor, Malaysia 5 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Technical Support Engineer (Medical Devices)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia MYR5,500.00-MYR8,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Indoor Sales and Marketing Support Representative

Position

Indoor Sales and Marketing Support Representative

Type

Full-time (Permanent)

Location

Key Responsibilities

• Lead Generation: Identify and secure new business opportunities, generate leads through market research, cold calling, and networking efforts to promote our comprehensive freight forwarding services for both Imports and Exports.
• Customer Inquiry Management: Respond promptly to customer & logistics partners inquiries and provide quotes for sea freight and ISO tank services, providing accurate information and offering solutions tailored to their needs.
• Sales Support: Support the sales team in preparing quotations, proposals, and presentations for clients, following up closely with client to close deals. Collaborate and work closely with internal departments such as operations and logistics to ensure smooth service delivery and meet customer needs.
• Relationship Management: Build and maintain strong relationships with existing clients and logistics partners, understanding their business requirements and addressing any concerns or issues they may have. Actively promote ITM's services within the freight forwarding industry to enhance brand visibility and reputation.
• Market Analysis: Stay updated on industry trends, competitor activities, and market developments to identify opportunities for business growth and improvement.
• Administrative Tasks: Maintain accurate records of sales activities, client interactions, and sales pipeline & database updates. Assist in administrative tasks such as preparing reports and managing documentation.

What We’re Looking For:

• Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s degree, Post Graduate Diploma, Professional Degree, Business Studies / Administration / Management, Marketing, Logistic / Transportation or equivalent.
• At least 1 year of experience in freight forwarding, shipping, or logistics, with a focus on ocean freight and ISO tank sales.
• Good knowledge of ocean freight processes and industry regulations.
• Strong communication and relationship-building skills. Excellent interpersonal and communication skills at all levels.
• Excellent in both spoken and written English.
• Organized, detail-oriented, and able to multitask.
• Proactive, with a positive attitude toward solving problems.
• Candidates must possess their own transport and be willing to travel.

Why Join Us:

• Be part of a fast-growing logistics company with global reach.
• Competitive salary and benefits.
• Opportunity to grow your career in a specialized field.

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Marsh Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Client Service Manager

Marsh Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are seeking a talented individual to join our MMB National Team at MERCER Malaysia . The MMB Multinational Team is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia; this includes being a central point of contact and providing strong strategic advice on how they can address specific clients and market challenges.

Mercer prides itself on being thought leaders and our team is responsible for supporting clients on their benefits journey – providing consulting advice on how they can develop their health, risk and wellness initiatives to meet their evolving employee and global company needs. Individuals will need to have a keen interest and a high level of understanding of the latest health trends and have a problem-solving mentality.

As a Client Service Manager , you will be the client relationship lead for your own portfolio of dynamic clients. You will therefore be expected to be able to build strong relationships with the clients, demonstrate effective organizational and project management skills and can guide/ mentor more junior members of staff. Given the global nature of our clients, you will also be expected to effectively interact with our global counterparts in other regions.

We will count on you to:

• Be the main client and internal point of contact for APAC Employee Health and Benefits management – supporting multinational clients place their health and risk policies across Asia.
• Develop and maintain client management tools that support effective oversight of the accounts.
• Monitor and ensure that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements.
• Provide strategic and consulting advice that enables the client to make the right decisions and maintain sustainable plans. This includes close review of local renewal documents and applying analytic skills to identify key claims drivers and supporting regional consistency in design.
• Contributing to business development pursuit activities in alignment with our sales team and onboarding process – signing of statements of work and developing rules of the road.
• Review of current team “ways of working” and providing suggestions for improvement.
  
  

What you need to have:

• Ability to cultivate client relationships and manage challenging client demands.
• Must be able to communicate effectively in Mandarin language.
• Strong project management and operational skills – able to prioritize and manage multiple projects simultaneously.
• Experience in process building, best practices and/or efficiency projects.
• Strong oral and written communication and presentation skills. Fluency in English and another Asian language, such as Mandarin.
• Good analytical skills – reading, interpreting and communicating data.
• Strong self-starter, fast learner, quality conscious, committed to deadlines.
• Strong attention to detail.
• Ability to work within a team environment across borders and manage internal stakeholders.
• Strong teamwork skills combined with the ability to work independently with minimal supervision.
• Must be proficient in MS Word, PowerPoint and Excel.
  
  

What makes you standout?

• Strong domain knowledge and experience in health and benefits consulting.
• Experience with global or regional benefit management.
• Experience working across multiple countries and language skills is a plus.
  
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
  
  

About MMC:

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

R_302591

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales
• Industries Insurance and Business Consulting and Services

Referrals increase your chances of interviewing at Marsh by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries and feedback about our products and services through all communication channels. You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Customer Data Maintenance and Lead Qualification.
We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team
- Minimum 2 years of experience in customer service
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Outstanding interpersonal and communication skills, written and verbal
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive with a positive learning attitude and desire to learn the ropes
- Proven ability to excel both independently and as part of a team
- Bilingual candidate (English & Mandarin) is preferred
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred

What you’ll be doing
- Provide best-in-class service experience to customers through effective handling of all enquiries and feedback in a timely and professional manner within committed service-level-agreement (SLA).
- Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.
- Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).
- Accurate and timely maintenance of customers’ data via our CRM systems.
- Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.
- Assume any report or task assigned that are relevant to customer service.

Qualifications

What you’ll need to bring to the team

• Minimum 2 years of experience in customer service and dispute management
• Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
• Outstanding interpersonal and communication skills, written and verbal
• Excellent situational-handling skills and ability to thrive in a fast-paced environment
• Proactive with a positive learning attitude and desire to learn the ropes
• Proven ability to excel both independently and as part of a team
• Bilingual candidate (English & Mandarin) is preferred
• Diploma/Degree in business or relevant studies is preferred
• Familiarity with Singapore business landscape is preferred

Additional Information

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian's strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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