What Jobs are available for Support Representative in Malaysia?
Showing 3757 Support Representative jobs in Malaysia
Technical Support Representative
Kuala Lumpur, Kuala Lumpur
StoreHub
Posted today
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from StoreHub Are you driven, results-oriented and a team player? With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun. If this is a journey you’d like to embark on, keep reading! What you will do
Build a strong understanding of the StoreHub platform to help customers solve more complex technical issues through phone, email, and chat. Handle escalated or sensitive support tickets, working with teams like Product, Engineering, or Hardware to ensure fast and accurate solutions. Investigate technical problems by replicating bugs, checking logs, and preparing clear reports for Tier 2 or Engineering teams. Deliver a great customer experience by showing empathy, professionalism, and taking full ownership of each case. Manage advanced issues from start to finish—whether it’s software bugs, hardware problems, or unclear processes. Work with the Beep Care Team and other teams to resolve issues related to delivery, merchant hardware, or logistics. Follow and improve our bug reporting process, and highlight common problems or areas that need improvement. Help the team by sharing findings, discussing cases in team huddles, and guiding junior teammates when needed. What you will need to have
Strong communication skills in English, both written and spoken — you can explain technical things in a simple and clear way. Fast and accurate typing (around 65–70 words per minute) to manage live chats and write detailed notes. Experience handling support through email or chat, and comfortable managing multiple cases at the same time. Good at troubleshooting both software and hardware issues — you know how to find the root cause and guide users through fixes. Familiar with tools like Intercom, Salesforce, Jira, or any helpdesk or CRM system. Bonus if you have 2+ years of experience in technical support (especially in SaaS, telco, or POS), have handled escalated issues, or worked closely with Product or Engineering teams. Extra points if you’ve worked with logs or data to solve problems, helped improve support processes, or can speak and write in Mandarin. What makes working at StoreHub awesome (and refreshing!)
Our people -
for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning. Culture of Candour.
We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home. Cutting edge tools.
If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters. Impact not just effort.
We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours. CHANGE.
Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit. Communicate for Clarity Humble and Hungry Authentic but not an sshole Nimble and Quick Growth Mindset Efficiency and Excellence We do have all the other cool perks too: Apple Macbooks
for everyone Free Season Parking Fully stocked fridge and pantry
- Coffee, snacks, and more yums Cutting edge tools.
If something can be automated, we'll make it happen Medical and Dental
Outpatient Visits + Medical Insurance Opportunities for career growth
and continuous learning Note: This line has been removed as an em tag is not allowed in the final formatting. Text preserved where relevant. Seniority level
Associate Employment type
Full-time Job function
Customer Service Industries: Technology, Information and Internet We’re highlighting opportunities and continuing to share updates about roles at StoreHub.
#J-18808-Ljbffr
Build a strong understanding of the StoreHub platform to help customers solve more complex technical issues through phone, email, and chat. Handle escalated or sensitive support tickets, working with teams like Product, Engineering, or Hardware to ensure fast and accurate solutions. Investigate technical problems by replicating bugs, checking logs, and preparing clear reports for Tier 2 or Engineering teams. Deliver a great customer experience by showing empathy, professionalism, and taking full ownership of each case. Manage advanced issues from start to finish—whether it’s software bugs, hardware problems, or unclear processes. Work with the Beep Care Team and other teams to resolve issues related to delivery, merchant hardware, or logistics. Follow and improve our bug reporting process, and highlight common problems or areas that need improvement. Help the team by sharing findings, discussing cases in team huddles, and guiding junior teammates when needed. What you will need to have
Strong communication skills in English, both written and spoken — you can explain technical things in a simple and clear way. Fast and accurate typing (around 65–70 words per minute) to manage live chats and write detailed notes. Experience handling support through email or chat, and comfortable managing multiple cases at the same time. Good at troubleshooting both software and hardware issues — you know how to find the root cause and guide users through fixes. Familiar with tools like Intercom, Salesforce, Jira, or any helpdesk or CRM system. Bonus if you have 2+ years of experience in technical support (especially in SaaS, telco, or POS), have handled escalated issues, or worked closely with Product or Engineering teams. Extra points if you’ve worked with logs or data to solve problems, helped improve support processes, or can speak and write in Mandarin. What makes working at StoreHub awesome (and refreshing!)
Our people -
for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning. Culture of Candour.
We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home. Cutting edge tools.
If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters. Impact not just effort.
We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours. CHANGE.
Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit. Communicate for Clarity Humble and Hungry Authentic but not an sshole Nimble and Quick Growth Mindset Efficiency and Excellence We do have all the other cool perks too: Apple Macbooks
for everyone Free Season Parking Fully stocked fridge and pantry
- Coffee, snacks, and more yums Cutting edge tools.
If something can be automated, we'll make it happen Medical and Dental
Outpatient Visits + Medical Insurance Opportunities for career growth
and continuous learning Note: This line has been removed as an em tag is not allowed in the final formatting. Text preserved where relevant. Seniority level
Associate Employment type
Full-time Job function
Customer Service Industries: Technology, Information and Internet We’re highlighting opportunities and continuing to share updates about roles at StoreHub.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Representative
Kuala Lumpur, Kuala Lumpur
StoreHub
Posted 16 days ago
Job Viewed
Job Description
Overview
Technical Support Agent role at StoreHub. You’ll be responsible for delivering high-quality support to merchants through inbound calls, live chat, and email by resolving complex issues across the StoreHub platform and its suite of products. As an escalation point for frontline agents, you will own advanced cases while collaborating with Product, Engineering, and Operations teams to ensure root cause resolution and continuous improvement of the customer experience by identifying recurring issues. What you will do
Build a strong understanding of the StoreHub platform to help customers solve more complex technical issues through phone, email, and chat. Handle escalated or sensitive support tickets, working with teams like Product, Engineering, or Hardware to ensure fast and accurate solutions. Investigate technical problems by replicating bugs, checking logs, and preparing clear reports for Tier 2 or Engineering teams. Deliver a great customer experience by showing empathy, professionalism, and taking full ownership of each case. Manage advanced issues from start to finish—whether it’s software bugs, hardware problems, or unclear processes. Work with the Beep Care Team and other teams to resolve issues related to delivery, merchant hardware, or logistics. Follow and improve our bug reporting process, and highlight common problems or areas that need improvement. Help the team by sharing findings, discussing cases in team huddles, and guiding junior teammates when needed. What you will need to have
Strong communication skills in English, both written and spoken — you can explain technical things in a simple and clear way. Fast and accurate typing (around 65–70 words per minute) to manage live chats and write detailed notes. Experience handling support through email or chat, and comfortable managing multiple cases at the same time. Good at troubleshooting both software and hardware issues — you know how to find the root cause and guide users through fixes. Familiar with tools like Intercom, Salesforce, Jira, or any helpdesk or CRM system. Bonus if you have 2+ years of experience in technical support (especially in SaaS, telco, or POS), have handled escalated issues, or worked closely with Product or Engineering teams. Extra points if you’ve worked with logs or data to solve problems, helped improve support processes, or can speak and write in Mandarin. What makes working at StoreHub awesome (and refreshing!)
Our people -
for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning. Culture of Candour.
We embrace directness, hate bureaucracy, and move fast. If you're tired of corporate nonsense you'll feel right at home. Cutting edge tools.
If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters. Impact not just effort.
We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours. Core values
Communicate for Clarity Humble and Hungry Authentic but not an SSHOLE Nimble and Quick Growth Mindset Efficiency and Excellence We do have all the other cool perks too: Apple Macbooks
for everyone Free Season Parking Fully stocked fridge and pantry
- Coffee, snacks, and more yums Medical and Dental
Outpatient Visits + Medical Insurance Opportunities for career growth
and continuous learning We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.
#J-18808-Ljbffr
Technical Support Agent role at StoreHub. You’ll be responsible for delivering high-quality support to merchants through inbound calls, live chat, and email by resolving complex issues across the StoreHub platform and its suite of products. As an escalation point for frontline agents, you will own advanced cases while collaborating with Product, Engineering, and Operations teams to ensure root cause resolution and continuous improvement of the customer experience by identifying recurring issues. What you will do
Build a strong understanding of the StoreHub platform to help customers solve more complex technical issues through phone, email, and chat. Handle escalated or sensitive support tickets, working with teams like Product, Engineering, or Hardware to ensure fast and accurate solutions. Investigate technical problems by replicating bugs, checking logs, and preparing clear reports for Tier 2 or Engineering teams. Deliver a great customer experience by showing empathy, professionalism, and taking full ownership of each case. Manage advanced issues from start to finish—whether it’s software bugs, hardware problems, or unclear processes. Work with the Beep Care Team and other teams to resolve issues related to delivery, merchant hardware, or logistics. Follow and improve our bug reporting process, and highlight common problems or areas that need improvement. Help the team by sharing findings, discussing cases in team huddles, and guiding junior teammates when needed. What you will need to have
Strong communication skills in English, both written and spoken — you can explain technical things in a simple and clear way. Fast and accurate typing (around 65–70 words per minute) to manage live chats and write detailed notes. Experience handling support through email or chat, and comfortable managing multiple cases at the same time. Good at troubleshooting both software and hardware issues — you know how to find the root cause and guide users through fixes. Familiar with tools like Intercom, Salesforce, Jira, or any helpdesk or CRM system. Bonus if you have 2+ years of experience in technical support (especially in SaaS, telco, or POS), have handled escalated issues, or worked closely with Product or Engineering teams. Extra points if you’ve worked with logs or data to solve problems, helped improve support processes, or can speak and write in Mandarin. What makes working at StoreHub awesome (and refreshing!)
Our people -
for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning. Culture of Candour.
We embrace directness, hate bureaucracy, and move fast. If you're tired of corporate nonsense you'll feel right at home. Cutting edge tools.
If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters. Impact not just effort.
We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours. Core values
Communicate for Clarity Humble and Hungry Authentic but not an SSHOLE Nimble and Quick Growth Mindset Efficiency and Excellence We do have all the other cool perks too: Apple Macbooks
for everyone Free Season Parking Fully stocked fridge and pantry
- Coffee, snacks, and more yums Medical and Dental
Outpatient Visits + Medical Insurance Opportunities for career growth
and continuous learning We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Representative
Johor Bahru, Johor
Sperton Global AS
Posted 16 days ago
Job Viewed
Job Description
This job opportunity is for a Customer Service Representative role, likely for a company like Grab, given the mention of handling inquiries related to Grab services, payment issues, Grab orders, and the Grab App. Here’s a summary of the key details: Job Scope:
Handling inbound communications (calls, emails, live chat) from customers regarding general inquiries, complaints, feedback, and other issues related to the company's products. Assisting and resolving customer issues related to Grab services, payments, orders, and the Grab App. Requirements:
Proficiency in English (both spoken and written). Open to SPM leavers and fresh graduates; full training is provided. Salary Package:
Basic Salary: RM2,100 KPI/Attendance Allowance: Up to RM400 Shift Allowance: Up to RM300 Total Potential Salary: Up to RM2,800 per month, including allowances. Working Hours:
Shift Schedule: Rotational shifts. Daily Working Hours: 9 hours per day, including a 1-hour break. Workweek: 6 days a week with 1 day off (depending on the shift schedule). Job Type:
Full training provided (1 month duration). This role would be a good fit for someone looking to start a career in customer service, especially in a dynamic and fast-paced environment. The training provided suggests that no prior experience is necessary, making it an ideal opportunity for fresh graduates.
#J-18808-Ljbffr
Handling inbound communications (calls, emails, live chat) from customers regarding general inquiries, complaints, feedback, and other issues related to the company's products. Assisting and resolving customer issues related to Grab services, payments, orders, and the Grab App. Requirements:
Proficiency in English (both spoken and written). Open to SPM leavers and fresh graduates; full training is provided. Salary Package:
Basic Salary: RM2,100 KPI/Attendance Allowance: Up to RM400 Shift Allowance: Up to RM300 Total Potential Salary: Up to RM2,800 per month, including allowances. Working Hours:
Shift Schedule: Rotational shifts. Daily Working Hours: 9 hours per day, including a 1-hour break. Workweek: 6 days a week with 1 day off (depending on the shift schedule). Job Type:
Full training provided (1 month duration). This role would be a good fit for someone looking to start a career in customer service, especially in a dynamic and fast-paced environment. The training provided suggests that no prior experience is necessary, making it an ideal opportunity for fresh graduates.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
customer support representative
Subang Jaya, Selangor
Avnet
Posted 16 days ago
Job Viewed
Job Description
Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
Job Summary: Responds to customer inquiries via calls, chats, and emails, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
Principal Responsibilities: May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers. Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. Maintains and updates electronic and/or hard copy records as required. Other duties as assigned.
Job Level Specifications: Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job. Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions. Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work. Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally. Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.
Work Experience: Typically requires a minimum of two years of related experience.
Education and Certification(s): High School Diploma or equivalent
Distinguishing Characteristics: Must have computer, email, phone, communication and problem solving skills. Must be able to multi-task and work in a fast paced environment. May require fluency in more than one language. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
#J-18808-Ljbffr
Job Summary: Responds to customer inquiries via calls, chats, and emails, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
Principal Responsibilities: May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers. Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. Maintains and updates electronic and/or hard copy records as required. Other duties as assigned.
Job Level Specifications: Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job. Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions. Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work. Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally. Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.
Work Experience: Typically requires a minimum of two years of related experience.
Education and Certification(s): High School Diploma or equivalent
Distinguishing Characteristics: Must have computer, email, phone, communication and problem solving skills. Must be able to multi-task and work in a fast paced environment. May require fluency in more than one language. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Representative
Kuala Lumpur, Kuala Lumpur
Xsolla Inc.
Posted 16 days ago
Job Viewed
Job Description
Overview
ABOUT US At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world. Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies. LONgity OPPORTunity VIsion Enjoy the game! ABOUT YOU We’re looking for a Customer Support Representative who is empathetic, resourceful, and passionate about helping others. In this role, you’ll be the first point of contact for players and partners, ensuring their questions are answered, issues are resolved, and every interaction leaves a positive impression. You bring strong communication skills, patience, and a problem-solving mindset. You’re comfortable working in a fast-paced environment, learning new tools quickly, and handling multiple requests with professionalism and care. You thrive in a team setting, enjoy connecting with people from around the world, and take pride in delivering excellent service. If you’re excited about supporting the global gaming community and building meaningful connections with players and partners, we’d love to hear from you. Responsibilities
Assist players with payment and purchase issues across various communication channels (email, live chat, etc.). Provide support in
English and Mandarin , ensuring that players and partners feel heard and understood. Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences. Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems. Monitor system performance and escalate technical issues to relevant departments. Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met. Qualifications and Skills
Fluent in English and Mandarin (spoken and written), with strong communication skills. A natural problem-solver who enjoys helping people and providing excellent customer service. Ability to work across three shifts (day, evening, and night) to support our 24/7 operations. Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information. Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates. Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. Ability to work in a fast-paced environment and remain calm under pressure. Nice To Have
Prior experience in customer support roles is an advantage. Proficiency in additional foreign languages is a bonus. Strong team player with a proactive mindset, able to find creative solutions to user challenges. Benefits
Convenient work tools — Latest Mac workplaces + additional hardware to make you more effective at work. Includes tools such as Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab. Professional growth — Free trainings and participation in specialized conferences; rich knowledge exchange within the company. More perks — Health insurance (medical, dental and optical) for employees and dependents; flexible hours; no dress code; comfortable and new office environment. The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Xsolla KL Sdn Bhd takes your privacy very seriously and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (PDPA), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to For more vacancies, visit xsolla.com/careers.
#J-18808-Ljbffr
ABOUT US At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world. Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies. LONgity OPPORTunity VIsion Enjoy the game! ABOUT YOU We’re looking for a Customer Support Representative who is empathetic, resourceful, and passionate about helping others. In this role, you’ll be the first point of contact for players and partners, ensuring their questions are answered, issues are resolved, and every interaction leaves a positive impression. You bring strong communication skills, patience, and a problem-solving mindset. You’re comfortable working in a fast-paced environment, learning new tools quickly, and handling multiple requests with professionalism and care. You thrive in a team setting, enjoy connecting with people from around the world, and take pride in delivering excellent service. If you’re excited about supporting the global gaming community and building meaningful connections with players and partners, we’d love to hear from you. Responsibilities
Assist players with payment and purchase issues across various communication channels (email, live chat, etc.). Provide support in
English and Mandarin , ensuring that players and partners feel heard and understood. Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences. Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems. Monitor system performance and escalate technical issues to relevant departments. Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met. Qualifications and Skills
Fluent in English and Mandarin (spoken and written), with strong communication skills. A natural problem-solver who enjoys helping people and providing excellent customer service. Ability to work across three shifts (day, evening, and night) to support our 24/7 operations. Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information. Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates. Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. Ability to work in a fast-paced environment and remain calm under pressure. Nice To Have
Prior experience in customer support roles is an advantage. Proficiency in additional foreign languages is a bonus. Strong team player with a proactive mindset, able to find creative solutions to user challenges. Benefits
Convenient work tools — Latest Mac workplaces + additional hardware to make you more effective at work. Includes tools such as Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab. Professional growth — Free trainings and participation in specialized conferences; rich knowledge exchange within the company. More perks — Health insurance (medical, dental and optical) for employees and dependents; flexible hours; no dress code; comfortable and new office environment. The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Xsolla KL Sdn Bhd takes your privacy very seriously and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (PDPA), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to For more vacancies, visit xsolla.com/careers.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Representative
Kuala Lumpur, Kuala Lumpur
Xsolla
Posted 16 days ago
Job Viewed
Job Description
Overview
Customer Support Representative at Xsolla in Kuala Lumpur, Malaysia. We’re looking for a respectful, empathetic, and resourceful team member who is passionate about helping others. You’ll be the first point of contact for players and partners, ensuring questions are answered, issues are resolved, and every interaction leaves a positive impression. Responsibilities
Assist players with payment and purchase issues across various communication channels (email, live chat, etc.). Provide support in English ensuring that players and partners feel heard and understood. Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences. Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems. Monitor system performance and escalate technical issues to relevant departments. Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met. Qualifications And Skills
Fluent in English (spoken and written), with strong communication skills. A natural problem-solver who enjoys helping people and providing excellent customer service. Ability to work across three shifts (day, evening, and night) to support our 24/7 operations. Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information. Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates. Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. Ability to work in a fast-paced environment and remain calm under pressure. Nice To Have
Prior experience in customer support roles is an advantage. Proficiency in additional foreign languages is a bonus. Strong team player with a proactive mindset, able to find creative solutions to user challenges. Benefits
Convenient work tools: Latest Mac workplaces and additional hardware to support effectiveness; Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab. Professional growth: Free trainings and participation in specialized conferences; knowledge exchange within the company. Other perks: Health insurance (medical, dental, optical) for employees and dependents; Flexible hours; No dress code; Comfortable, modern office environment. The duties of this position may change from time to time to achieve results. This job description describes the general level of work performed and is not all-inclusive. Xsolla KL Sdn Bhd respects your privacy and will not sell or distribute personal data. Please direct any inquiries regarding data privacy to For more vacancies, visit
Customer Support Representative at Xsolla in Kuala Lumpur, Malaysia. We’re looking for a respectful, empathetic, and resourceful team member who is passionate about helping others. You’ll be the first point of contact for players and partners, ensuring questions are answered, issues are resolved, and every interaction leaves a positive impression. Responsibilities
Assist players with payment and purchase issues across various communication channels (email, live chat, etc.). Provide support in English ensuring that players and partners feel heard and understood. Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences. Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems. Monitor system performance and escalate technical issues to relevant departments. Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met. Qualifications And Skills
Fluent in English (spoken and written), with strong communication skills. A natural problem-solver who enjoys helping people and providing excellent customer service. Ability to work across three shifts (day, evening, and night) to support our 24/7 operations. Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information. Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates. Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. Ability to work in a fast-paced environment and remain calm under pressure. Nice To Have
Prior experience in customer support roles is an advantage. Proficiency in additional foreign languages is a bonus. Strong team player with a proactive mindset, able to find creative solutions to user challenges. Benefits
Convenient work tools: Latest Mac workplaces and additional hardware to support effectiveness; Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab. Professional growth: Free trainings and participation in specialized conferences; knowledge exchange within the company. Other perks: Health insurance (medical, dental, optical) for employees and dependents; Flexible hours; No dress code; Comfortable, modern office environment. The duties of this position may change from time to time to achieve results. This job description describes the general level of work performed and is not all-inclusive. Xsolla KL Sdn Bhd respects your privacy and will not sell or distribute personal data. Please direct any inquiries regarding data privacy to For more vacancies, visit
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Representative - Thai
Kuala Lumpur, Kuala Lumpur
Accenture Southeast Asia
Posted 16 days ago
Job Viewed
Job Description
Overview
Technical Support Representative - Thai role at
Accenture Southeast Asia . This is a position focused on incident management, service operations, and production support within Accenture's global delivery capabilities. Responsibilities
Drive incident and outage management, investigation, and restoration Monitor systems and trends to enhance performance and prevent incidents Track and facilitate acceptance of changes to production environments Operate information technology production services according to management protocols and SLAs What you will need
Master proficiency in Incident Management Master proficiency in Service Management Framework Design and Implementation It is advantageous to have prior experience in relevant related skills Bachelor's Degree in relevant field of studies Bonus points if you have
Master Configuration & Release Management Master Program Project Management We offer opportunities to hone your functional skills and expertise in an area of specialization. Learning occurs on the job and through formal training, online, in the classroom, or in collaboration with teammates. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
#J-18808-Ljbffr
Technical Support Representative - Thai role at
Accenture Southeast Asia . This is a position focused on incident management, service operations, and production support within Accenture's global delivery capabilities. Responsibilities
Drive incident and outage management, investigation, and restoration Monitor systems and trends to enhance performance and prevent incidents Track and facilitate acceptance of changes to production environments Operate information technology production services according to management protocols and SLAs What you will need
Master proficiency in Incident Management Master proficiency in Service Management Framework Design and Implementation It is advantageous to have prior experience in relevant related skills Bachelor's Degree in relevant field of studies Bonus points if you have
Master Configuration & Release Management Master Program Project Management We offer opportunities to hone your functional skills and expertise in an area of specialization. Learning occurs on the job and through formal training, online, in the classroom, or in collaboration with teammates. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Support representative Jobs in Malaysia !
6
Technical Support Representative - Korean
Kuala Lumpur, Kuala Lumpur
Accenture Southeast Asia
Posted 16 days ago
Job Viewed
Job Description
Overview
Technical Support Representative - Korean About Accenture: Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Responsibilities
Provide expert first-level technical assistance to clients in (Native Language) across multiple communication channels (phone, email, chat). Conduct thorough troubleshooting to resolve hardware and software issues. Document all technical interactions and resolutions with detailed documentation. Escalate complex technical incidents to appropriate specialist teams for advanced resolution. Assist clients with the precise setup, installation, and configuration of software applications. Ensure a positive client experience through professional communication and effective problem resolution. Requirements
Native language fluency with excellent written and verbal communication skills. A minimum of one (1) year or more of proven experience in a technical support capacity. Superior problem-solving and interpersonal communication skills. Meticulous attention to detail and demonstrated ability to multitask. Comprehensive understanding of software applications and computer systems. Proven ability to work efficiently in a high-pressure environment. Relevant technical certifications (CompTIA, Microsoft, Cloud, etc.) are a plus. Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
Business Consulting and Services Get notified about new Technical Support Representative jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
#J-18808-Ljbffr
Technical Support Representative - Korean About Accenture: Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Responsibilities
Provide expert first-level technical assistance to clients in (Native Language) across multiple communication channels (phone, email, chat). Conduct thorough troubleshooting to resolve hardware and software issues. Document all technical interactions and resolutions with detailed documentation. Escalate complex technical incidents to appropriate specialist teams for advanced resolution. Assist clients with the precise setup, installation, and configuration of software applications. Ensure a positive client experience through professional communication and effective problem resolution. Requirements
Native language fluency with excellent written and verbal communication skills. A minimum of one (1) year or more of proven experience in a technical support capacity. Superior problem-solving and interpersonal communication skills. Meticulous attention to detail and demonstrated ability to multitask. Comprehensive understanding of software applications and computer systems. Proven ability to work efficiently in a high-pressure environment. Relevant technical certifications (CompTIA, Microsoft, Cloud, etc.) are a plus. Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
Business Consulting and Services Get notified about new Technical Support Representative jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Representative (copy)
Kuala Lumpur, Kuala Lumpur
Xsolla Inc.
Posted 16 days ago
Job Viewed
Job Description
ABOUT US At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world. Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies. L ongevity
O pportunity
V
ision
E njoy the game! ABOUT YOU We’re looking for a Customer Support Representative who is empathetic, resourceful, and passionate about helping others. In this role, you’ll be the first point of contact for players and partners, ensuring their questions are answered, issues are resolved, and every interaction leaves a positive impression. You bring strong communication skills, patience, and a problem-solving mindset. You’re comfortable working in a fast-paced environment, learning new tools quickly, and handling multiple requests with professionalism and care. You thrive in a team setting, enjoy connecting with people from around the world, and take pride in delivering excellent service. If you’re excited about supporting the global gaming community and building meaningful connections with players and partners, we’d love to hear from you. Responsibilities
Assist players with payment and purchase issues across various communication channels (email, live chat, etc.). Provide support in English ensuring that players and partners feel heard and understood. Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences. Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems. Monitor system performance and escalate technical issues to relevant departments. Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met. Qualifications and Skills
Fluent in English (spoken and written), with strong communication skills. A natural problem-solver who enjoys helping people and providing excellent customer service. Ability to work across
three shifts
(day, evening, and night) to support our 24/7 operations. Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information. Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates. Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. Ability to work in a fast-paced environment and remain calm under pressure. Nice To Have
Prior experience in
customer support
roles is an advantage. Proficiency in additional foreign languages is a bonus. Strong team player with a proactive mindset, able to find creative solutions to user challenges. BENEFITS: Convenient work tools Latest Mac workplaces + additional hardware to make you more effective at work Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab Professional growth Free trainings and participation in specialized conferences Rich knowledge exchange within the company More perks Health insurance (Medical, dental and optical)- Employee and dependants Flexible hours: organize your day according to your needs and sprint & teamwork demands No dress code Comfortable and new office environment The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy
to
. For more vacancies:
O pportunity
V
ision
E njoy the game! ABOUT YOU We’re looking for a Customer Support Representative who is empathetic, resourceful, and passionate about helping others. In this role, you’ll be the first point of contact for players and partners, ensuring their questions are answered, issues are resolved, and every interaction leaves a positive impression. You bring strong communication skills, patience, and a problem-solving mindset. You’re comfortable working in a fast-paced environment, learning new tools quickly, and handling multiple requests with professionalism and care. You thrive in a team setting, enjoy connecting with people from around the world, and take pride in delivering excellent service. If you’re excited about supporting the global gaming community and building meaningful connections with players and partners, we’d love to hear from you. Responsibilities
Assist players with payment and purchase issues across various communication channels (email, live chat, etc.). Provide support in English ensuring that players and partners feel heard and understood. Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences. Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems. Monitor system performance and escalate technical issues to relevant departments. Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met. Qualifications and Skills
Fluent in English (spoken and written), with strong communication skills. A natural problem-solver who enjoys helping people and providing excellent customer service. Ability to work across
three shifts
(day, evening, and night) to support our 24/7 operations. Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information. Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates. Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. Ability to work in a fast-paced environment and remain calm under pressure. Nice To Have
Prior experience in
customer support
roles is an advantage. Proficiency in additional foreign languages is a bonus. Strong team player with a proactive mindset, able to find creative solutions to user challenges. BENEFITS: Convenient work tools Latest Mac workplaces + additional hardware to make you more effective at work Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab Professional growth Free trainings and participation in specialized conferences Rich knowledge exchange within the company More perks Health insurance (Medical, dental and optical)- Employee and dependants Flexible hours: organize your day according to your needs and sprint & teamwork demands No dress code Comfortable and new office environment The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy
to
. For more vacancies:
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Representative (Korean Speaking)
Bayan Lepas
Emerson
Posted 3 days ago
Job Viewed
Job Description
** ** **In this Role, Your Responsibilities Will Be:**
+ **Creates and routes technical issues for all customers**
+ Handle inbound technical support requests (Phone, Email, Web).
+ Validates customer entitlements and approves exceptions for unentitled customers.
+ Dispatch out-of-TSR scope technical issues to the appropriate support group.
+ Create and manage customer data records within our applications to ensure proper data integrity.
+ **Resolves technical issues for customers across all account tiers**
+ Resolves customers' single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
+ Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
+ **Captures and documents knowledge to enable self-service resolution**
+ Learns and adopt Knowledge-Centered Service (KCS) methodology.
+ Enables customers to self-serve by creating and editing Knowledge based articles.
**Who You Are:**
You will partner with customers to ensure their success through broad-based technical support of NI Products. Technical Support Representatives respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.
**For This Role, You Will Need:**
+ Alternatively, currently pursuing a bachelor's degree in an engineering or science-related field, such as IT, electronic engineering, automotive, manufacturing support or other.
+ OR having 1+ year of experience working in a Technical Support position.
+ Intermediate or advanced Korean and English level, oral and written.
**Preferred Qualifications that Set You Apart:**
+ Communication - Conveying information and ideas clearly and concisely to individuals.
+ Problem Solver -Responds quickly to resolve customer problems; integrates information from disparate sources to identify underlying causes and find creative solutions; keeps customers informed and provides feedback on actions taken.
+ Technical - Familiar with electronic circuit design concepts and basic electronic instrumentation. Understanding of essential networking principles and equipment. Basic knowledge of programming languages. Strong understanding of technical elements required to solve low-complexity issues. Basic understanding of core products to solve mid-complexity issues with the help of others.
+ Assimilates Information quickly - Readily absorbs and comprehends new information from formal and informal learning experiences; quickly sizes up new situations or information and isolates the most important elements.
+ Collaborative - Team oriented with the ability to effectively collaborate with peers. Leverages others' skills and gains their support by asking for their ideas, opinions, and participation when solving problems, making decisions, and carrying out plans.
+ Customer Focus - Uses understanding of customer needs and the organization's customer service practices to set priorities, make decisions, and take actions that create customer satisfaction.
+ Hybrid work mode
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
+ **Creates and routes technical issues for all customers**
+ Handle inbound technical support requests (Phone, Email, Web).
+ Validates customer entitlements and approves exceptions for unentitled customers.
+ Dispatch out-of-TSR scope technical issues to the appropriate support group.
+ Create and manage customer data records within our applications to ensure proper data integrity.
+ **Resolves technical issues for customers across all account tiers**
+ Resolves customers' single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
+ Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
+ **Captures and documents knowledge to enable self-service resolution**
+ Learns and adopt Knowledge-Centered Service (KCS) methodology.
+ Enables customers to self-serve by creating and editing Knowledge based articles.
**Who You Are:**
You will partner with customers to ensure their success through broad-based technical support of NI Products. Technical Support Representatives respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.
**For This Role, You Will Need:**
+ Alternatively, currently pursuing a bachelor's degree in an engineering or science-related field, such as IT, electronic engineering, automotive, manufacturing support or other.
+ OR having 1+ year of experience working in a Technical Support position.
+ Intermediate or advanced Korean and English level, oral and written.
**Preferred Qualifications that Set You Apart:**
+ Communication - Conveying information and ideas clearly and concisely to individuals.
+ Problem Solver -Responds quickly to resolve customer problems; integrates information from disparate sources to identify underlying causes and find creative solutions; keeps customers informed and provides feedback on actions taken.
+ Technical - Familiar with electronic circuit design concepts and basic electronic instrumentation. Understanding of essential networking principles and equipment. Basic knowledge of programming languages. Strong understanding of technical elements required to solve low-complexity issues. Basic understanding of core products to solve mid-complexity issues with the help of others.
+ Assimilates Information quickly - Readily absorbs and comprehends new information from formal and informal learning experiences; quickly sizes up new situations or information and isolates the most important elements.
+ Collaborative - Team oriented with the ability to effectively collaborate with peers. Leverages others' skills and gains their support by asking for their ideas, opinions, and participation when solving problems, making decisions, and carrying out plans.
+ Customer Focus - Uses understanding of customer needs and the organization's customer service practices to set priorities, make decisions, and take actions that create customer satisfaction.
+ Hybrid work mode
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9