1,185 Help Desk jobs in Malaysia

Nala Groups, on behalf of Nala Groups, is hiring a

Full-time Help Desk Support

role in Johor Bahru, Johor. Apply now to be part of our team.

Job Summary:

Looking for candidates available to work:

Monday: Morning, Afternoon, Evening Tuesday: Morning, Afternoon, Evening Wednesday: Morning, Afternoon, Evening Thursday: Morning, Afternoon, Evening Friday: Morning, Afternoon, Evening

Minimum 1 year of relevant work experience required Expected salary: RM2,800 - RM4,000 per month

Job Position:

Helpdesk Support Engineer | SPJ Company Background:

IT solution and service provider Working Hours:

Monday to Friday, 8:30am – 6:00pm. Weekend and Public Holiday work on a project basis (if needed). Working Location:

Kwsn Perindustrian Terbau II, Johor Bahru. Salary Package:

MYR 2,800 – MYR 4,000 Benefits:

All allowances will be disclosed during the interview. A Helpdesk Support Engineer will be responsible for providing maintenance, technical assistance, and support to clients regarding hardware, system, and network infrastructure, and various IT-related issues. The main goal is to ensure seamless operations by troubleshooting problems, offering timely resolutions, and maintaining user satisfaction. Education and Experience Requirements: Bachelor's Degree in Computer Science/Information Technology, Engineering (Telecommunications), or equivalent Proven experience in a technical support role or similar Strong understanding of IT infrastructure, including hardware, software, networks, and operating systems Proficiency in troubleshooting common technical issues Excellent communication and interpersonal skills Ability to work independently and in a team in a fast-paced environment Customer-oriented mindset with a focus on high-quality support Professional certification is a plus Minimum 1 year of experience in maintaining and administering relevant hardware Responsibilities: Respond promptly to user inquiries via phone, email, or ticketing system Diagnose and resolve hardware and software issues, including desktops, laptops, servers, storage, networking devices, and backups Provide courteous and professional assistance to users, ensuring a positive support experience Communicate technical solutions clearly to non-technical personnel Follow up to ensure issues are resolved satisfactorily and maintain high user satisfaction Coordinate with vendors for hardware repairs and warranty support Perform periodic preventive maintenance on clients' IT infrastructure to ensure system and network integrity

#J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features.

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. Join us on our mission to create value for our clients and become a trusted partner in the global financial market.

About the Role

We are seeking an experienced Help Desk Specialist with strong expertise in Jira Service Desk and Confluence administration to support and enhance our IT service management processes. This role involves configuring and managing Atlassian tools, streamlining workflows, and collaborating with business units to deliver scalable solutions.

Key Responsibilities:

• Administer and customize Jira Service Desk and Confluence, including workflows, issue types, and permissions.
• Review and improve existing projects, dashboards, and configurations to meet evolving user needs.
• Create and migrate Jira projects; configure workflows, screens, and custom fields.
• Design and develop dashboards, metrics, and filters for performance monitoring and reporting.
• Collaborate with internal teams to gather requirements and implement scalable Jira solutions.
• Install, upgrade, test, and configure Jira plugins as needed.
• Drive business process improvements through optimized Atlassian tool usage.

Required Skills:

• 3+ years’ hands-on experience with Jira, Confluence, and Jira Service Desk administration
• 3+ years in business process improvement
• Strong understanding of IT systems and support processes
• Basic knowledge of SQL Server or MySQL
• Bachelor’s degree in Information Systems, Project Management, or a related field
• Jira Atlassian Certification is a plus

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology

Referrals increase your chances of interviewing at EBC Financial Group by 2x

Sign in to set job alerts for “Help Desk Specialist” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Technical Support Specialist (Helpdesk - Japanese Speaker)

Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Join to apply for the Senior Monitoring Specialist role at Tec D Malaysia .

**Job Overview:**

The primary responsibilities include monitoring and analyzing the supply chain system, IT infrastructure, and facilities, responding to alerts, providing support to global teams, and making independent decisions for urgent issues. The role also involves offering global contact calling services to resolve urgent issues and mentoring entry-level specialists.

**Key Responsibilities:**

• Work in shifts: morning, swing, and night
• Process IT alerts according to SLAs
• Provide calling services to global coworkers
• Guide and analyze monitoring data
• Collaborate with the China-based VMT team

**Qualifications:**

• Bachelor's degree
• 3-5 years of relevant experience preferred
• Bilingual in Chinese (Mandarin) and English
• High vigilance and discipline
• IT background and proficiency in Microsoft 365
• Strong problem-solving and communication skills

**Work Hours (Malaysia local time):**

• Morning shift: 7am-3pm
• Swing shift: 2pm-10pm
• Night shift: 10pm-7am

**Additional Benefits:**

• Tailored benefits per country
• Career growth opportunities
• Well-being programs
• Diversity and inclusion initiatives
• Onboarding and community engagement

**Note:** We encourage applications even if not all requirements are met. Tec D is committed to diversity and equal opportunity employment.

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Information Technology

Industries: IT Services and IT Consulting

#J-18808-Ljbffr

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

TITLE: Help Desk Representative (II)

GRADE: 7

Position Summary & Key Areas of Responsibility

• Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
• 7x24 monitoring of customer’s ATM/ABM network across Canada, which includes six different time zones
• Accountable for continuously receiving and handling high volumes of customer calls
• Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
• Determine alert priority based on documented processes and guidelines
• Use tools to remotely access customer equipment to diagnose and resolve customer problems
• Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
• Escalate customer problems both internally and externally, as required and according to defined escalation paths
• Acquire and maintain current knowledge of relevant product offerings and support policies
• Participate in special projects as assigned to continuously improve processes, tools, systems and organization
• Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
• Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
• Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
• Requires rotation in work hours involving weekends and holidays

Basic Qualifications

• The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
• Knowledge of Automated Banking Machines (ATM/ABM)
• Keyboard proficiency and understanding of Windows-based applications/tools

Preferred Qualifications

• Previous experience in a Customer Support and/or Helpdesk environment
• 1+ years of related experience
• Self-driven and results oriented; Ability to work under pressure within flexible working hours
• Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About Us

Help us bring innovation to financial institutions across the globe.

At NCR Atleos, you’ll have meaningful and relevant work experiences , with opportunities to learn and make a real contribution.
We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to set ting the highest standard in self-service banking .

A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.

#J-18808-Ljbffr

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Get AI-powered advice on this job and more exclusive features. EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. About the Role We are seeking an experienced Help Desk Specialist with strong expertise in Jira Service Desk and Confluence administration to support and enhance our IT service management processes. This role involves configuring and managing Atlassian tools, streamlining workflows, and collaborating with business units to deliver scalable solutions. Key Responsibilities: Administer and customize Jira Service Desk and Confluence, including workflows, issue types, and permissions. Review and improve existing projects, dashboards, and configurations to meet evolving user needs. Create and migrate Jira projects; configure workflows, screens, and custom fields. Design and develop dashboards, metrics, and filters for performance monitoring and reporting. Collaborate with internal teams to gather requirements and implement scalable Jira solutions. Install, upgrade, test, and configure Jira plugins as needed. Drive business process improvements through optimized Atlassian tool usage. Required Skills: 3+ years’ hands-on experience with Jira, Confluence, and Jira Service Desk administration 3+ years in business process improvement Strong understanding of IT systems and support processes Basic knowledge of SQL Server or MySQL Bachelor’s degree in Information Systems, Project Management, or a related field Jira Atlassian Certification is a plus Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Information Technology Referrals increase your chances of interviewing at EBC Financial Group by 2x Sign in to set job alerts for “Help Desk Specialist” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Technical Support Specialist (Helpdesk - Japanese Speaker)

Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Join to apply for the

Senior Monitoring Specialist

role at

Tec D Malaysia . **Job Overview:** The primary responsibilities include monitoring and analyzing the supply chain system, IT infrastructure, and facilities, responding to alerts, providing support to global teams, and making independent decisions for urgent issues. The role also involves offering global contact calling services to resolve urgent issues and mentoring entry-level specialists. **Key Responsibilities:** Work in shifts: morning, swing, and night Process IT alerts according to SLAs Provide calling services to global coworkers Guide and analyze monitoring data Collaborate with the China-based VMT team **Qualifications:** Bachelor's degree 3-5 years of relevant experience preferred Bilingual in Chinese (Mandarin) and English High vigilance and discipline IT background and proficiency in Microsoft 365 Strong problem-solving and communication skills **Work Hours (Malaysia local time):** Morning shift: 7am-3pm Swing shift: 2pm-10pm Night shift: 10pm-7am **Additional Benefits:** Tailored benefits per country Career growth opportunities Well-being programs Diversity and inclusion initiatives Onboarding and community engagement **Note:** We encourage applications even if not all requirements are met. Tec D is committed to diversity and equal opportunity employment. Seniority Level:

Mid-Senior level Employment Type:

Full-time Job Function:

Information Technology Industries:

IT Services and IT Consulting

#J-18808-Ljbffr

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. TITLE : Help Desk Representative (II) GRADE : 7 Position Summary & Key Areas of Responsibility Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services 7x24 monitoring of customer’s ATM/ABM network across Canada, which includes six different time zones Accountable for continuously receiving and handling high volumes of customer calls Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults Determine alert priority based on documented processes and guidelines Use tools to remotely access customer equipment to diagnose and resolve customer problems Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information Escalate customer problems both internally and externally, as required and according to defined escalation paths Acquire and maintain current knowledge of relevant product offerings and support policies Participate in special projects as assigned to continuously improve processes, tools, systems and organization Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress Contribute as a team member; participate in objective setting, performance management, reward and recognition programs Requires rotation in work hours involving weekends and holidays Basic Qualifications The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken) Knowledge of Automated Banking Machines (ATM/ABM) Keyboard proficiency and understanding of Windows-based applications/tools Preferred Qualifications Previous experience in a Customer Support and/or Helpdesk environment 1+ years of related experience Self-driven and results oriented; Ability to work under pressure within flexible working hours Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes. About Us

Help us bring innovation to financial institutions across the globe.

At NCR Atleos, you’ll have meaningful and relevant work experiences , with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to set ting the highest standard in self-service banking .

A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.

#J-18808-Ljbffr

Working 9AM to 6PM SGT (Mon to Fri). Holidays as per Singapore

Responsibilities:

Provide first level support services on incident related to users IT Infrastructure with Servers, Firewall, Desktops, Laptops and peripherals, network connections, printing related and MS office applications among others

Assign tickets using ticketing tool

Monitor the customers IT infra with RMM tools

First level system administration and windows OS & application support

Linux server administration and troubleshooting skills will be advantageous

Escalate unresolved incidents to next level support staff or hardware vendor

Any other ad-hoc duties as assigned

Requirement:

Degree in Computer Science/Information Technology or equivalent

Ticketing tool & Remote support Software experience is required

Prior helpdesk experience is advantageous

Strong initiative and able to work independently

Good communication skills in English

Technopals Pte.Ltd. is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.

#J-18808-Ljbffr