1,255 Service Desk jobs in Malaysia

Be part of a great team from a global company

Join our global company and unlock limitless opportunities as you collaborate with a diverse and talented team. Together, we redefine success, inspire innovation, and create a world of endless possibilities.

Role

• Provide technical assistance and support to multiple clients, managing and prioritizing inquiries from different companies, primarily in English and Japanese.
• Manage and prioritize customer inquiries from various clients, ensuring timely and accurate responses.
• Bilingual support skills to accurately understand inquiries and responses in English and Japanese, and to accurately translate them into Japanese or English.
• Compose thoughtful, personalized responses for a variety of end user requests.
• Effectively resolve enquiries from end users in a considerate, accurate, and timely manner.
• Manage incidents and service requests and devise solutions to resolve issues.
• Manage end-to-end ticket life-cycle coordination. SLA is very critical in client’s environment.
• Monitor and maintain quality of service as measured by metrics such as performance, efficiency, customer satisfaction, and take corrective action as required.
• Prior experience in managing multiple client companies in a help desk or call center environment is a plus.

Skill Requirements

• Strong analytical skillsets with logical thinking capability.
• Strong prioritization and multitasking skills to work with multiple companies.
• Answer phone calls from multiple client companies, escalate to PIC and manage records.
• Strong communication skills with HQ and affiliate companies.
• Carry out administrative functions.
• Review completed tasks to ascertain compliance with standards.
• Document all knowledge and processes, maintenance and update of user/internal manuals and FAQs.
• Stay up-to-date with product knowledge and industry trends across all client accounts.
• Record all problems and their solutions in the Production Log File and ensure problems follow-up.
• Manage incident and service requests and devise solutions to resolve issues, escalate to client if unable to resolve, both in compliance to response and resolution SLAs.
• Monitor event & notification dashboard and perform actions based on instructions and procedures.
• Ensure customer KPI and SLA requirements are met.

#J-18808-Ljbffr

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Cegal is growing to become a leading global technology powerhouse for the energy industry and a contributor to driving the green transition.

We are looking for new colleagues to join our customer support team.

Do you get excited when you show others how technology can make things better?Then this could be the role for you!

At Cegal’s Service Desk the main focus is on the customers and their employees. The goal is to provide the world's best with smiling, enthusiastic and customer-centric employees.

Our Customer Support team resolves nearly 90 percent of incoming requests with 1st and 2nd line support! Together with us you will have the possibility to develop your skills in a supportive and inclusive team.

About the role

As our Service Desk Analyst, you will:

• Successfully manage service requests, incident, and problem tickets.
• Contribute to developing ourKnowledge Base and keep information accurate, valid and sufficient.
• Actively communicate with internal and external customers.
• Escalate any potential service issues or outages to minimize the impact on the customer.
• Actively connect with users over multiple communication platforms.

Who are you?

We are looking for talented people that share our passion for technology and our motivation for solving challenging and complex issues. We are looking to hire new colleagues and will consider applicants with different levels of experience.

• You can deliver a high level of quality and customer experience.
• You are a multitasker and thrive in a fast-paced environment
• You are structured and proactive.
• You have good documentation and communication skills.
• You are a team player and contribute to knowledge transfer and competence development
• You are fluent in both Malaysian and English.

Qualifications?

We believe that our new Service Desk Analyst has most of the following qualifications:

• Min. 0-2years relevant working experience
• Keen trouble-shooter/problem solver.
• Capable to accurately record information.
• Takes accountability for ownbehaviorand deliveries.Supports colleagues in doing the same.

The ideal candidate will be familiar with the following:

• Microsoft Azure, Azure Active Directory, Hybrid Cloud, Office 365, Cloud services, Windows server, Windows 10/11, Secret server, Citrix, RDS, Exchange, TCP / IP, WIFI / WLAN and Active Directory
• Knowledge of and experience with ITIL processes.

Why us?

Because at Cegal -You matter . As a Cegalian you will be seen , heard , and appreciated . You are part of an Inclusive working environment where you can be your true self, and bring all your skills, experience and personality into the workplace.

We are problem solvers who don’t hide behind technical jargon and fancy buzzwords. Instead, we make the complicated easy to understand and turn complexity into digital success stories. We call that being Fuss Fighters .

You will work with colleagues who are Super Skilled in their fields, and experience how our diversity encourages creativity, innovation andknowledge-sharing. We are passionate about technology and have a culture of learning from others, sharing knowledge and growing.

At Cegal we are dedicated to creating a work culture that is flexible, accommodating, and inclusive of diverse needs. A balanced approach to work and personal life leads to happier and more productive individuals. We prioritize employee well-being and support work-life balance. You give and receive– You matter .

What’s in it for you?

Working in Cegal you have great opportunities for professional development and social engagement:

• Career paths - Advance your career with trainee programs, mentorship, growth dialogue.
• Influence - Ideal company size - global impact, yet stand out and make a difference
• Professional growth – Benefit from a training budget and dedicated time for learning and growth, while enjoying access to digital courses and our very own certification center.
• Fun at work - 870+ employees, 20+ social clubs, including football, game nights, wine tasting, and company trips.
• Technology - We are passionate about new tech. Test the latest technologies and learn how to implement them in real-world scenarios.
• Work-life balance - Enjoy a supportive and flexible work environment that enables you thrive both professionally and personally.
• Diversity - support diversity in the tech industry through our Women at Cegal network.

Does this opportunity trigger your curiosity? Get in touch today!

We know ChatGPT can write a perfect motivational letter, but we don't want perfect - use the cover letter as an opportunity to let us in on the real, unique and imperfect you!

Location :

This is a direct company recruitment. We will not accept applications or candidates via employment agencies. As a candidate you will need to have a valid working visa for Malaysia. Cegal does not sponsor visas.Finalist candidates will be asked to consent to a background check according to our security routines. We will ask all candidates to disclose potential ties to high-risk and sanctioned countries.

#J-18808-Ljbffr

This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions.

Specific Role Responsibilities

• Providing high quality and timely First Line Support to users through our Helpdesk Software
• Desktop Deployment Services (preferably Intune/Autopilot)
• Azure and on Prem Active Directory Users & Groups management and Group policy
• Microsoft Email systems
• All user access for FNZ Internal bespoke applications
• All Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile Devices
• Asset Register Maintenance
• Remote support to other internal clients
• Daily checks and BAU monitoring and fault resolution
• Ensuring that the correct service desk processes and procedures are followed
• Basic connectivity and network troubleshooting
• Knowledge sharing and mentoring
• Documentation of technical fault solutions
• Recommend improvements to all aspects of the IT services
• Ensure IT policies are adhered to at all times

Experience required

• Experience in a similar Support role is an advantage
• English on communicative level
• General infrastructure skills and knowledge of Microsoft Desktop and Server products
• An understanding of Virtualisation (ESXi / vSphere), Active Directory
• A good understanding of IP network fundamentals
• Good team player with the ability to work under direction or independently

#J-18808-Ljbffr

Service Desk Analyst

Cegal is growing to become a leading global technology powerhouse for the energy industry and a contributor to driving the green transition.

We are looking for new colleagues to join our customer support team.

Do you get excited when you show others how technology can make things better?Then this could be the role for you!

At Cegal’s Service Desk the main focus is on the customers and their employees. The goal is to provide the world's best with smiling, enthusiastic and customer-centric employees.

Our Customer Support team resolves nearly 90 percent of incoming requests with 1st and 2nd line support! Together with us you will have the possibility to develop your skills in a supportive and inclusive team.

About the role

As our Service Desk Analyst, you will:

• Successfully manage service requests, incident, and problem tickets.
• Contribute to developing ourKnowledge Base and keep information accurate, valid and sufficient.
• Actively communicate with internal and external customers.
• Escalate any potential service issues or outages to minimize the impact on the customer.
• Actively connect with users over multiple communication platforms.

Who are you?

We are looking for talented people that share our passion for technology and our motivation for solving challenging and complex issues. We are looking to hire new colleagues and will consider applicants with different levels of experience.

• You can deliver a high level of quality and customer experience.
• You are a multitasker and thrive in a fast-paced environment
• You are structured and proactive.
• You have good documentation and communication skills.
• You are a team player and contribute to knowledge transfer and competence development
• You are fluent in both Malaysian and English.

Qualifications?

We believe that our new Service Desk Analyst has most of the following qualifications:

• Min. 0-2years relevant working experience
• Keen trouble-shooter/problem solver.
• Capable to accurately record information.
• Takes accountability for ownbehaviorand deliveries.Supports colleagues in doing the same.

The ideal candidate will be familiar with the following:

• Microsoft Azure, Azure Active Directory, Hybrid Cloud, Office 365, Cloud services, Windows server, Windows 10/11, Secret server, Citrix, RDS, Exchange, TCP / IP, WIFI / WLAN and Active Directory
• Knowledge of and experience with ITIL processes.

Why us?

Because at Cegal -You matter . As a Cegalian you will be seen , heard , and appreciated . You are part of an Inclusive working environment where you can be your true self, and bring all your skills, experience and personality into the workplace.

We are problem solvers who don’t hide behind technical jargon and fancy buzzwords. Instead, we make the complicated easy to understand and turn complexity into digital success stories. We call that being Fuss Fighters .

You will work with colleagues who are Super Skilled in their fields, and experience how our diversity encourages creativity, innovation andknowledge-sharing. We are passionate about technology and have a culture of learning from others, sharing knowledge and growing.

At Cegal we are dedicated to creating a work culture that is flexible, accommodating, and inclusive of diverse needs. A balanced approach to work and personal life leads to happier and more productive individuals. We prioritize employee well-being and support work-life balance. You give and receive– You matter .

What’s in it for you?

Working in Cegal you have great opportunities for professional development and social engagement:

• Career paths - Advance your career with trainee programs, mentorship, growth dialogue.
• Influence - Ideal company size - global impact, yet stand out and make a difference
• Professional growth – Benefit from a training budget and dedicated time for learning and growth, while enjoying access to digital courses and our very own certification center.
• Fun at work - 870+ employees, 20+ social clubs, including football, game nights, wine tasting, and company trips.
• Technology - We are passionate about new tech. Test the latest technologies and learn how to implement them in real-world scenarios.
• Work-life balance - Enjoy a supportive and flexible work environment that enables you thrive both professionally and personally.
• Diversity - support diversity in the tech industry through our Women at Cegal network.

Want to know more about these and other benefits? Visit our careers page:

Does this opportunity trigger your curiosity? Get in touch today!

We know ChatGPT can write a perfect motivational letter, but we don't want perfect - use the cover letter as an opportunity to let us in on the real, unique and imperfect you!

Location :

Kuala Lumpur

This is a direct company recruitment. We will not accept applications or candidates via employment agencies. As a candidate you will need to have a valid working visa for Malaysia. Cegal does not sponsor visas.Finalist candidates will be asked to consent to a background check according to our security routines. We will ask all candidates to disclose potential ties to high-risk and sanctioned countries.

#J-18808-Ljbffr

Direct message the job poster from Digital Labs Sdn Bhd (from M1)

Human Resources Personal / TA @ Digital Labs Sdn Bhd (from M1)

We are looking for a dedicated and customer-focused Service Desk Agent to provide technical support and assistance to our organization's end-users. The Service Desk Agent will play a crucial role in resolving IT issues, answering inquiries, and delivering efficient and responsive support to ensure a smooth IT environment.

Key Responsibilities:

• User Support: Provide courteous and timely technical support to end-users via phone, email, or chat, assisting with IT-related issues, questions, and service requests.
• Issue Resolution: Troubleshoot hardware and software problems, identify root causes, and work towards effective solutions. Escalate complex issues to higher-level support as needed.
• Ticket Management: Create, document, and manage service desk tickets in a timely and organized manner, ensuring accurate tracking and resolution of incidents.
• Customer Service: Deliver exceptional customer service by actively listening to users' needs, addressing concerns, and ensuring user satisfaction throughout the support process.
• Knowledge Base: Contribute to the development and maintenance of a knowledge base with frequently asked questions and standard solutions to assist users in resolving common issues.
• Documentation: Document issue resolutions, troubleshooting steps, and best practices for future reference and knowledge sharing.
• Remote Support: Provide remote desktop assistance when required, guiding users through problem-solving steps and remote troubleshooting tools.
• Hardware and Software Setup: Assist with the setup, installation, and configuration of computer hardware, software applications, and peripherals.
• Password Reset: Assist users with password resets and account unlocks in accordance with security policies.
• Security Awareness: Promote and adhere to security policies, recognizing and reporting potential security incidents.
• Team Collaboration: Collaborate with other IT teams and specialists to escalate and resolve complex issues.
• Continuous Learning: Stay up-to-date with technology trends, new software, and hardware to improve support capabilities.
• Application Support: Ability to identify and isolate issues, as well as gather information.
• Account Provisioning Skills: Must have experience with the Onboarding/Offboarding process using Active Directory (AD).
• Microsoft Applications: Proficiency in AD, Intune, MFA (Multi-Factor Authentication), and email tracing.
• Able to work with minimal supervision.

Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree in a related field is a plus.
• Minimum of 1-3 years of experience in a technical support or service desk role.
• Able to speak Chinese and English will be advantage for this role
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Proficiency in troubleshooting and problem-solving techniques for hardware and software issues.
• Familiarity with commonly used operating systems (e.g., Windows, macOS) and office software.
• Customer service-oriented mindset with a commitment to delivering high-quality support.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Knowledge of remote support tools and remote desktop assistance is advantageous.
• Familiarity with ticketing systems for incident management.
• Basic understanding of IT security principles and best practices.
• IT certifications such as CompTIA A+ or ITIL Foundation are a plus.

This role is contract role for 2 years (renewable/convertible)

Shift basis depends on the project

Allowance is provided

Seniority level

• Seniority level Executive

Employment type

• Employment type Contract

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Digital Labs Sdn Bhd (from M1) by 2x

Get notified about new Service Desk Agent jobs in Petaling Jaya, Selangor, Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kota Damansara, Selangor, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Seri Kembangan, Malaysia MYR2,000.00-MYR2,500.00 15 hours ago

Petaling Jaya, Selangor, Malaysia 1 hour ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Seri Kembangan, Malaysia MYR2,000.00-MYR2,500.00 15 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Shah Alam, Selangor, Malaysia 4 hours ago

Petaling Jaya, Selangor, Malaysia 4 months ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 hours ago

Shah Alam, Selangor, Malaysia 23 hours ago

Associate, Company Secretary (Secretarial)

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kelang, Selangor, Malaysia MYR2,500.00-MYR3,600.00 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Purpose Statement: Provide level two support for users to determine problems and resolutions. Provides technical support to Plexus global user community while ensuring that applications, systems, networks, and technologies are available and functioning in support of business processes. Collaboration with other IT personnel, vendors, and business personnel to identify and resolve issues as well as provide effort to technology projects that promote the Plexus philosophy and business objectives.

Key Job Accountabilities:

1. Proactively monitor and assist in responding to calls, tickets, emails, and other official communication channels to ensure quality of service to stakeholders are maintained, customer service excellence is practiced, and performing in-depth troubleshooting as a senior agent and working with any IT resolvers to achieve issue closure where more junior members are unable to perform.
2. Proactively monitor progress of the Service Desk ticket queue to ensure the team is performing timely processing of incidents and request tickets, escalating for help as necessary. Contribute to performance improvements in call, ticketing, and changing processes to ensure instructions are up to date and timely with changing system or business requirements based on call and ticketing KPI data.
3. Review call data, ticketing data, and all incidents for reporting out and planning purposes on a scheduled basis. Perform data gathering as requested by management or stakeholders for continuous improvements.
4. Monitor and review recurring issues in ticketing system, applications, or escalations and propose improvements to reduce repetitive KTLO (routine work) for the Service Desk team or IT resolvers. Establish new procedures/standard work for the Service Desk where there is none identified.
5. Provide senior level problem analysis, problem determination, and problem resolution for IT systems. (APAC only) Work in scheduled work patterns to provide 24x7 operation support and standby during pre-arranged off-hour schedule to backup absent team members from time to time.

Education/Experience Qualifications:

1. A minimum of a Bachelor’s degree is required; a Bachelor’s degree in Information Technology is preferred.
2. Typically requires a minimum of 2 - 4 years of related experience.

Other Qualifications:

1. N/A

Physical Requirements:

1. Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

Travel Requirements:

1. N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

About Us

Since 1979, Plexus has been partnering with companies to create the products that build a better world. We are a team of over 20,000 individuals who are dedicated to providing Design and Development, Supply Chain Solutions, New Product Introduction, Manufacturing, and Sustainability Services. Plexus is a global leader that specializes in serving customers in industries with highly complex products and demanding regulatory environments. Plexus delivers customer service excellence to leading companies by providing innovative, comprehensive solutions throughout a product’s lifecycle. For more information about Plexus, visit our website at

#J-18808-Ljbffr

This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions.

Specific Role Responsibilities

• Providing high quality and timely First Line Support to users through our Helpdesk Software
• Desktop Deployment Services (preferably Intune/Autopilot)
• Azure and on Prem Active Directory Users & Groups management and Group policy
• All user access for FNZ Internal bespoke applications
• All Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile Devices
• Asset Register Maintenance
• Remote support to other internal clients
• Daily checks and BAU monitoring and fault resolution
• Ensuring that the correct service desk processes and procedures are followed
• Basic connectivity and network troubleshooting
• Knowledge sharing and mentoring
• Documentation of technical fault solutions
• Recommend improvements to all aspects of the IT services
• Ensure IT policies are adhered to at all times

Experience required

• Experience in a similar Support role is an advantage
• English on communicative level
• General infrastructure skills and knowledge of Microsoft Desktop and Server products
• An understanding of Virtualisation (ESXi / vSphere), Active Directory
• A good understanding of IP network fundamentals
• Good team player with the ability to work under direction or independently

#J-18808-Ljbffr

1 day ago Be among the first 25 applicants This is a contract role for a Service Desk Analyst at Pan Asia Software Solutions. The position is on-site and based in Shah Alam, Selangor, Malaysia. The Service Desk Analyst will be responsible for providing technical support, analyzing and troubleshooting issues, and offering customer support and service. Daily tasks include addressing system incidents, performing diagnostic tests, and assisting users in resolving technical problems. Experience - 1 year Budget - RM.3000 basic Qualification At least Diploma in Computer Science/Information Technology or equivalent. Required skill(s): Microsoft Window OS, Basic Networking, PC Wireless Connectivity, Lotus Notes, Window XP, and Remote Access troubleshooting knowledge. Knowledge of Lotus Notes mail, MS Outlook At Least 1 year of experience in a Service desk analyst role Excellent command of spoken and written English Excellent communication and interpersonal skills Applicants should be Malaysian citizens or hold relevant residence status. Ability to grasp new technical concepts quickly. Ability to identify and distinguish between hardware, software, network and server problems · Good Working knowledge of Microsoft Office (Word, Excel, etc). · Understand the Security requirements necessary to perform ID administration tasks · Good written and verbal communication skills. · Good interpersonal skills and customer service skills. Requirement: 1. To provide technical assistance to users through phone, emails of fax 2. To provide 1st level support and troubleshooting. 3. To log problems onto HPSM. 4. To ensure continuous improvement to the job function 5. To submit daily, weekly and monthly helpdesk report to team leader 6. To work within Team in a pressurized working environment 7. To continually demonstrate excellent inter- personal and telephone communication skills. 8. To handle all contacts with openness, honesty and respect 9. To act as single point of contact It related problems and queries, 10. To maintain customer focus in all areas at all times. 11. To ensure there is an emphasis on quality and continuous improvement within your job function. 12. To carry out any other duties as and when assigned by the management. Interested Share your updated resume to or Watsapp: +60 165720562 Seniority level

Seniority level Entry level Employment type

Employment type Contract Job function

Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Pan Asia Software Solutions by 2x Get notified about new Service Desk Analyst jobs in

Shah Alam, Selangor, Malaysia . Petaling Jaya, Selangor, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR4,500.00-MYR9,500.00 1 month ago IT Service Desk Analyst - Fixed Term Contract

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 hours ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Internship For Technical Support Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR500.00-MYR650.00 1 day ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Fresh Graduates - IT Service Desk Analyst ( Immediate Joiners )

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Federal Territory of Kuala Lumpur, Malaysia 2 days ago Technical Application Specialist (ERP Support)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Technical Application Specialist (ERP Support)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago International Technical Support Supervisor

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Technical Support Specialist (Anti Fraud)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago After-Sales Home Appliances Technical Support

Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 9 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Cegal is growing to become a leading global technology powerhouse for the energy industry and a contributor to driving the green transition. We are looking for new colleagues to join our customer support team. Do you get excited when you show others how technology can make things better?Then this could be the role for you! At Cegal’s Service Desk the main focus is on the customers and their employees. The goal is to provide the world's best with smiling, enthusiastic and customer-centric employees. Our Customer Support team resolves nearly 90 percent of incoming requests with 1st and 2nd line support! Together with us you will have the possibility to develop your skills in a supportive and inclusive team. About the role As our Service Desk Analyst, you will: Successfully manage service requests, incident, and problem tickets. Contribute to developing ourKnowledge Base and keep information accurate, valid and sufficient. Actively communicate with internal and external customers. Escalate any potential service issues or outages to minimize the impact on the customer. Actively connect with users over multiple communication platforms. Who are you? We are looking for talented people that share our passion for technology and our motivation for solving challenging and complex issues. We are looking to hire new colleagues and will consider applicants with different levels of experience. You can deliver a high level of quality and customer experience. You are a multitasker and thrive in a fast-paced environment You are structured and proactive. You have good documentation and communication skills. You are a team player and contribute to knowledge transfer and competence development You are fluent in both Malaysian and English. Qualifications? We believe that our new Service Desk Analyst has most of the following qualifications: Min. 0-2years relevant working experience Keen trouble-shooter/problem solver. Capable to accurately record information. Takes accountability for ownbehaviorand deliveries.Supports colleagues in doing the same. The ideal candidate will be familiar with the following: Microsoft Azure, Azure Active Directory, Hybrid Cloud, Office 365, Cloud services, Windows server, Windows 10/11, Secret server, Citrix, RDS, Exchange, TCP / IP, WIFI / WLAN and Active Directory Knowledge of and experience with ITIL processes. Why us? Because at Cegal - You matter . As a Cegalian you will be

seen ,

heard , and

appreciated . You are part of an

Inclusive

working environment where you can be your true self, and bring all your skills, experience and personality into the workplace. We are problem solvers who don’t hide behind technical jargon and fancy buzzwords. Instead, we make the complicated easy to understand and turn complexity into digital success stories. We call that being

Fuss Fighters . You will work with colleagues who are

Super Skilled

in their fields, and experience how our diversity encourages creativity, innovation andknowledge-sharing. We are passionate about technology and have a culture of learning from others, sharing knowledge and growing. At Cegal we are dedicated to creating a work culture that is flexible, accommodating, and inclusive of diverse needs. A balanced approach to work and personal life leads to happier and more productive individuals. We prioritize employee well-being and support work-life balance. You give and receive–

You matter . What’s in it for you? Working in Cegal you have great opportunities for professional development and social engagement: Career paths

- Advance your career with trainee programs, mentorship, growth dialogue. Influence

- Ideal company size - global impact, yet stand out and make a difference Professional growth

– Benefit from a training budget and dedicated time for learning and growth, while enjoying access to digital courses and our very own certification center. Fun at work

- 870+ employees, 20+ social clubs, including football, game nights, wine tasting, and company trips. Technology

- We are passionate about new tech. Test the latest technologies and learn how to implement them in real-world scenarios. Work-life balance

- Enjoy a supportive and flexible work environment that enables you thrive both professionally and personally. Diversity

- support diversity in the tech industry through our Women at Cegal network. Does this opportunity trigger your curiosity? Get in touch today! We know ChatGPT can write a perfect motivational letter, but we don't want perfect - use the cover letter as an opportunity to let us in on the real, unique and imperfect you! Location

: This is a direct company recruitment. We will not accept applications or candidates via employment agencies. As a candidate you will need to have a valid working visa for Malaysia. Cegal does not sponsor visas.Finalist candidates will be asked to consent to a background check according to our security routines. We will ask all candidates to disclose potential ties to high-risk and sanctioned countries.

#J-18808-Ljbffr