361 Service Desk jobs in Malaysia

This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions.

Specific Role Responsibilities

• Providing high quality and timely First Line Support to users through our Helpdesk Software
• Desktop Deployment Services (preferably Intune/Autopilot)
• Azure and on Prem Active Directory Users & Groups management and Group policy
• Microsoft Email systems
• All user access for FNZ Internal bespoke applications
• All Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile Devices
• Asset Register Maintenance
• Remote support to other internal clients
• Daily checks and BAU monitoring and fault resolution
• Ensuring that the correct service desk processes and procedures are followed
• Basic connectivity and network troubleshooting
• Knowledge sharing and mentoring
• Documentation of technical fault solutions
• Recommend improvements to all aspects of the IT services
• Ensure IT policies are adhered to at all times

Experience required

• Experience in a similar Support role is an advantage
• English on communicative level
• General infrastructure skills and knowledge of Microsoft Desktop and Server products
• An understanding of Virtualisation (ESXi / vSphere), Active Directory
• A good understanding of IP network fundamentals
• Good team player with the ability to work under direction or independently

#J-18808-Ljbffr

Vacancy: Service Desk (1 Year Contract, Rotational Shift)

Location: Kuala Lumpur

Job Family: IT

As the IT Service Desk Analyst you will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution whilst ensuring consistent standards and processes are followed, whilst providing excellent customer service.

Your purpose will be to provide a single point of contact or level one support for all business users, registering and classifying Incidents and Request fulfilment and undertaking an immediate effort to restore a failed IT service as quickly as possible. Your success will contribute towards our IT support function, for all part and geographies in JM which has a total user base is circa. 12,000-15,000 users with 2,000 tickets per week.

Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.

Your responsibilities:

• Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
• Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified.
• Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in JM IT is maintained.
• Ensure standards are met – this includes working as part of a team, sharing knowledge and working together to increase performance standards.
• To ensure effective communication within JM IT teams and the business through the systematic execution of incident and service request processes – this includes making timely announcements to the business on systems availability and maintenance windows.
• To improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners needs and where necessary work alongside the Major Incident Manager to restore a critical service to normal operation.

Requirements for the role:

• Able to work on shift and based in the office. Shift pattern would be rotational based on the following patterns ; Monday to Friday. 2pm -11pm/ 10pm to 7am OR 4 days Work, 3 days Off 7am to 7pm / 7pm to 7am
• Experience working within an IT Service Desk within a global / multi-national organisation.
• Proficiency in use and understanding of IT systems and applications (including MS Office and Outlook).
• The ability to demonstrate a customer-service attitude with the ability to balance competing priorities.
• An analytical nature, with a thorough with a structured approach.
• Fluency in English, both written and verbal
• ITIL Foundation certified / experience working within an ITIL environment.

How you will be rewarded:

We offer a competitive compensation and benefits package including bonus, excellent pension contributions and generous annual leave.

At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM.

Johnson Matthey is open for discussion on part time, job share and flexible working patterns

Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised

For any queries or should you require any reasonable adjustments to support your application please contact .

#LI-ST1

To submit your application, please click the "Apply" button online.

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.

For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

#J-18808-Ljbffr

This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions.

Specific Role Responsibilities

• Providing high quality and timely First Line Support to users through our Helpdesk Software
• Desktop Deployment Services (preferably Intune/Autopilot)
• Azure and on Prem Active Directory Users & Groups management and Group policy
• All user access for FNZ Internal bespoke applications
• All Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile Devices
• Asset Register Maintenance
• Remote support to other internal clients
• Daily checks and BAU monitoring and fault resolution
• Ensuring that the correct service desk processes and procedures are followed
• Basic connectivity and network troubleshooting
• Knowledge sharing and mentoring
• Documentation of technical fault solutions
• Recommend improvements to all aspects of the IT services
• Ensure IT policies are adhered to at all times

Experience required

• Experience in a similar Support role is an advantage
• English on communicative level
• General infrastructure skills and knowledge of Microsoft Desktop and Server products
• An understanding of Virtualisation (ESXi / vSphere), Active Directory
• A good understanding of IP network fundamentals
• Good team player with the ability to work under direction or independently

#J-18808-Ljbffr

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities. The Opportunity We are looking for a motivated and customer-focused

Service Desk Analyst

to join our global IT support team. This role plays a key part in delivering high-quality technical support, ensuring incident and request resolution, and driving process improvements. If you're passionate about technology and thrive in a fast-paced, team-oriented environment, we want to hear from you Key Responsibilities; Provide first-level IT support for incident and request resolution via phone, email, and service desk tools. Ensure proper and timely escalation of complex issues to Level 2 support with clear handover. Maintain a high first-call resolution rate and adherence to SLAs/OLAs. Manage user access to systems and services, including account creation, modification, and removal. Offer guidance on basic hardware, software, and remote access use. Support ITIL-based service management processes including Incident Management and Request Fulfilment. Contribute to service desk documentation, metrics reporting, and continuous improvement initiatives. Collaborate with global colleagues and external vendors to deliver responsive, business-aligned IT support. Participate in shift rotations and on-call support as required. Position Specific Skills and Challenges Work within a structured ITIL framework while managing dynamic and diverse user needs. Balance technical troubleshooting with clear, user-friendly communication across varying levels of IT knowledge. Provide consistent support in a global environment, often requiring flexibility and responsiveness outside normal working hours. Engage with process improvement efforts while maintaining operational excellence. Essential Qualifications & Experience: Minimum 2–3 years of hands-on experience in IT Service Desk or technical support roles within a structured IT environment. 3+ years of IT Service Support experience within an ITIL framework. Experience with ITSM tools and cloud services. Advanced problem resolution skills. Proven ability to deliver responsive and customer-centric support services across multiple communication channels (phone, email, ticketing systems) Strong technical knowledge and troubleshooting skills in the following areas:

Operating Systems

: Windows 7, 10, 11, and Mac OS,

Productivity Tools

: Microsoft Office 365 Suite,

User & Device Management

: Active Directory, Mobile Device Management (MDM), 2-Factor Authentication (2FA) ,

Hardware

: Support for Apple and Android devices ,

Networking

: Basic understanding of TCP/IP, DHCP, Ethernet, and Wi-Fi . Strong verbal and written communication skills in English, with the ability to communicate technical information clearly to non-technical users. Excellent attention to detail and commitment to delivering high-quality outcomes. Demonstrated ability to work collaboratively in a team-oriented, fast-paced, and shift-based environment. Solid understanding of IT support processes and service level expectations (SLAs/OLAs). Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below. Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below. Welcome!

Our growth is creating great opportunities! Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives. Our Mission

We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

#J-18808-Ljbffr

This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions. Specific Role Responsibilities

Providing high quality and timely First Line Support to users through our Helpdesk Software Desktop Deployment Services (preferably Intune/Autopilot) Azure and on Prem Active Directory Users & Groups management and Group policy Microsoft Email systems All user access for FNZ Internal bespoke applications All Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile Devices Asset Register Maintenance Remote support to other internal clients Daily checks and BAU monitoring and fault resolution Ensuring that the correct service desk processes and procedures are followed Basic connectivity and network troubleshooting Knowledge sharing and mentoring Documentation of technical fault solutions Recommend improvements to all aspects of the IT services Ensure IT policies are adhered to at all times Experience required

Experience in a similar Support role is an advantage English on communicative level General infrastructure skills and knowledge of Microsoft Desktop and Server products An understanding of Virtualisation (ESXi / vSphere), Active Directory A good understanding of IP network fundamentals Good team player with the ability to work under direction or independently

#J-18808-Ljbffr

This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions. Specific Role Responsibilities

Providing high quality and timely First Line Support to users through our Helpdesk Software Desktop Deployment Services (preferably Intune/Autopilot) Azure and on Prem Active Directory Users & Groups management and Group policy All user access for FNZ Internal bespoke applications All Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile Devices Asset Register Maintenance Remote support to other internal clients Daily checks and BAU monitoring and fault resolution Ensuring that the correct service desk processes and procedures are followed Basic connectivity and network troubleshooting Knowledge sharing and mentoring Documentation of technical fault solutions Recommend improvements to all aspects of the IT services Ensure IT policies are adhered to at all times Experience required

Experience in a similar Support role is an advantage English on communicative level General infrastructure skills and knowledge of Microsoft Desktop and Server products An understanding of Virtualisation (ESXi / vSphere), Active Directory A good understanding of IP network fundamentals Good team player with the ability to work under direction or independently

#J-18808-Ljbffr

Service Desk Analyst Cegal is growing to become a leading global technology powerhouse for the energy industry and a contributor to driving the green transition. We are looking for new colleagues to join our customer support team. Do you get excited when you show others how technology can make things better?Then this could be the role for you! At Cegal’s Service Desk the main focus is on the customers and their employees. The goal is to provide the world's best with smiling, enthusiastic and customer-centric employees. Our Customer Support team resolves nearly 90 percent of incoming requests with 1st and 2nd line support! Together with us you will have the possibility to develop your skills in a supportive and inclusive team. About the role As our Service Desk Analyst, you will: Successfully manage service requests, incident, and problem tickets. Contribute to developing ourKnowledge Base and keep information accurate, valid and sufficient. Actively communicate with internal and external customers. Escalate any potential service issues or outages to minimize the impact on the customer. Actively connect with users over multiple communication platforms. Who are you? We are looking for talented people that share our passion for technology and our motivation for solving challenging and complex issues. We are looking to hire new colleagues and will consider applicants with different levels of experience. You can deliver a high level of quality and customer experience. You are a multitasker and thrive in a fast-paced environment You are structured and proactive. You have good documentation and communication skills. You are a team player and contribute to knowledge transfer and competence development You are fluent in both Malaysian and English. Qualifications? We believe that our new Service Desk Analyst has most of the following qualifications: Min. 0-2years relevant working experience Keen trouble-shooter/problem solver. Capable to accurately record information. Takes accountability for ownbehaviorand deliveries.Supports colleagues in doing the same. The ideal candidate will be familiar with the following: Microsoft Azure, Azure Active Directory, Hybrid Cloud, Office 365, Cloud services, Windows server, Windows 10/11, Secret server, Citrix, RDS, Exchange, TCP / IP, WIFI / WLAN and Active Directory Knowledge of and experience with ITIL processes. Why us? Because at Cegal - You matter . As a Cegalian you will be

seen ,

heard , and

appreciated . You are part of an

Inclusive

working environment where you can be your true self, and bring all your skills, experience and personality into the workplace. We are problem solvers who don’t hide behind technical jargon and fancy buzzwords. Instead, we make the complicated easy to understand and turn complexity into digital success stories. We call that being

Fuss Fighters . You will work with colleagues who are

Super Skilled

in their fields, and experience how our diversity encourages creativity, innovation andknowledge-sharing. We are passionate about technology and have a culture of learning from others, sharing knowledge and growing. At Cegal we are dedicated to creating a work culture that is flexible, accommodating, and inclusive of diverse needs. A balanced approach to work and personal life leads to happier and more productive individuals. We prioritize employee well-being and support work-life balance. You give and receive–

You matter . What’s in it for you? Working in Cegal you have great opportunities for professional development and social engagement: Career paths

- Advance your career with trainee programs, mentorship, growth dialogue. Influence

- Ideal company size - global impact, yet stand out and make a difference Professional growth

– Benefit from a training budget and dedicated time for learning and growth, while enjoying access to digital courses and our very own certification center. Fun at work

- 870+ employees, 20+ social clubs, including football, game nights, wine tasting, and company trips. Technology

- We are passionate about new tech. Test the latest technologies and learn how to implement them in real-world scenarios. Work-life balance

- Enjoy a supportive and flexible work environment that enables you thrive both professionally and personally. Diversity

- support diversity in the tech industry through our Women at Cegal network. Want to know more about these and other benefits? Visit our careers page:

Does this opportunity trigger your curiosity? Get in touch today! We know ChatGPT can write a perfect motivational letter, but we don't want perfect - use the cover letter as an opportunity to let us in on the real, unique and imperfect you! Location

: Kuala Lumpur This is a direct company recruitment. We will not accept applications or candidates via employment agencies. As a candidate you will need to have a valid working visa for Malaysia. Cegal does not sponsor visas.Finalist candidates will be asked to consent to a background check according to our security routines. We will ask all candidates to disclose potential ties to high-risk and sanctioned countries.

#J-18808-Ljbffr

Vacancy: Service Desk (1 Year Contract, Rotational Shift)

Job Family: IT As the IT Service Desk Analyst you will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution whilst ensuring consistent standards and processes are followed, whilst providing excellent customer service.

Your purpose will be to provide a single point of contact or level one support for all business users, registering and classifying Incidents and Request fulfilment and undertaking an immediate effort to restore a failed IT service as quickly as possible. Your success will contribute towards our IT support function, for all part and geographies in JM which has a total user base is circa. 12,000-15,000 users with 2,000 tickets per week. Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story. Your responsibilities:

Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified. Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in JM IT is maintained. Ensure standards are met – this includes working as part of a team, sharing knowledge and working together to increase performance standards. To ensure effective communication within JM IT teams and the business through the systematic execution of incident and service request processes – this includes making timely announcements to the business on systems availability and maintenance windows. To improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners needs and where necessary work alongside the Major Incident Manager to restore a critical service to normal operation. Requirements for the role: Able to work on shift and based in the office. Shift pattern would be rotational based on the following patterns ; Monday to Friday. 2pm -11pm/ 10pm to 7am OR 4 days Work, 3 days Off 7am to 7pm / 7pm to 7am Experience working within an IT Service Desk within a global / multi-national organisation. Proficiency in use and understanding of IT systems and applications (including MS Office and Outlook). The ability to demonstrate a customer-service attitude with the ability to balance competing priorities. An analytical nature, with a thorough with a structured approach. Fluency in English, both written and verbal ITIL Foundation certified / experience working within an ITIL environment. How you will be rewarded:

We offer a competitive compensation and benefits package including bonus, excellent pension contributions and generous annual leave. At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM

. Johnson Matthey is open for discussion on part time, job share and flexible working patterns Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised For any queries or should you require any reasonable adjustments to support your application please contact . #LI-ST1 To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief. If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday

( myworkday.com ) We are committed to ensuring our recruitment process is inclusive and accessible to all. If you need support with your application email For further information on diversity, inclusion and belonging at JM click here to find out more. Are you passionate about sustainable technology solutions, transforming energy, and reducing carbon emissions? At Johnson Matthey, our world-changing careers empower talented individuals to collaborate on impactful projects aimed at decarbonising modern life. Join us in catalysing the net-zero transition for a cleaner, brighter future.

#J-18808-Ljbffr

Vacancy: Service Desk (1 Year Contract, Rotational Shift)

Location: Kuala Lumpur Job Family: IT As the IT Service Desk Analyst you will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution whilst ensuring consistent standards and processes are followed, whilst providing excellent customer service.

Your purpose will be to provide a single point of contact or level one support for all business users, registering and classifying Incidents and Request fulfilment and undertaking an immediate effort to restore a failed IT service as quickly as possible. Your success will contribute towards our IT support function, for all part and geographies in JM which has a total user base is circa. 12,000-15,000 users with 2,000 tickets per week. Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story. Your responsibilities:

Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified. Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in JM IT is maintained. Ensure standards are met – this includes working as part of a team, sharing knowledge and working together to increase performance standards. To ensure effective communication within JM IT teams and the business through the systematic execution of incident and service request processes – this includes making timely announcements to the business on systems availability and maintenance windows. To improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners needs and where necessary work alongside the Major Incident Manager to restore a critical service to normal operation. Requirements for the role: Able to work on shift and based in the office. Shift pattern would be rotational based on the following patterns ; Monday to Friday. 2pm -11pm/ 10pm to 7am OR 4 days Work, 3 days Off 7am to 7pm / 7pm to 7am Experience working within an IT Service Desk within a global / multi-national organisation. Proficiency in use and understanding of IT systems and applications (including MS Office and Outlook). The ability to demonstrate a customer-service attitude with the ability to balance competing priorities. An analytical nature, with a thorough with a structured approach. Fluency in English, both written and verbal ITIL Foundation certified / experience working within an ITIL environment. How you will be rewarded: We offer a competitive compensation and benefits package including bonus, excellent pension contributions and generous annual leave. At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM . Johnson Matthey is open for discussion on part time, job share and flexible working patterns Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised For any queries or should you require any reasonable adjustments to support your application please contact



. #LI-ST1 To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice:

Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

#J-18808-Ljbffr