What Jobs are available for IT Professional in Malaysia?

Job Title:
Professional, BI Analyst
Job Description
The Professional, BI Analyst (TCF) role will lead strategic business decisions for customers and/or stakeholders by developing and providing data analysis and reporting of complex patterns, insights, and trends. This role will mine data from a variety of data sources to strategically support, design and predict outcomes with impactful recommendations to internal and/or external stakeholders. These insights will help solve highly complex business problems, implement best practices, and optimize business performance. The Professional, BI Analyst (TCF) will create highly complex specifications for reports and analysis based on an in-depth understanding of business needs and data available. The position will ensure processes are followed and any fall out are addressed properly using a high-level of independent judgement and analytical skill. Will receive mentorship on new business problems and highly complex projects. May help create standard processes for the role. Requires expert knowledge of analysis solutions/tools. The role is required to be proficient in Customer Relationship Management (CRM) databases and/or Business Intelligence (BI) Tools.
**Job Description**
+ Leverages independent judgement and advanced analytical skills to interpret highly complex goals, trends, risks, and areas for improvement by collecting, analysing, reporting, and predicting on key metrics and conclusions
+ Uses advanced analytic solutions to support customer teams and improve efficiencies. Works on projects/matters of high complexity in an advisor role. Complexity can vary based on several factors such as client size, number of systems, varying levels of established structures, or dynamics of customer and or data
+ Works cross-functionally to serve as a trusted advisor and expert for internal and/or external relationships to ensure high quality data is available for analysis and better business understanding
+ Develops and delivers highly complex data driven insights, recommendations, and predictions to internal and/or external stakeholders
+ Engages with strategic stakeholders for planning, forecasting, and gaining a solid understanding of impactful business questions to successfully document for analysis and decision making
+ Work is highly independent and reliable
**Job Requirements**
+ Proficient knowledge of advanced analysis solutions/tools (such as OLTP/OLAP data structures, advanced Excel, Tableau, Salesforce, Power BI, Business Objects)
+ Must be **Local Malaysian**
+ Proficiency in Power BI is a **MUST**
+ Proficient knowledge of domain languages (such as SQL Query, HIVEQL, etc.) Application of highly complex statistical methods (such as regression analysis, correlation, causation, etc.)
+ 2- 5 years of related experience to reflect skills and talent necessary for this role preferred
+ Requires the ability to communicate and present effectively to all levels of external and/or internal leadership, including a strong executive presence May require advanced sales motion knowledge (such as new sales, renewals, customer success)
+ May require industry & demographic understanding in one of the following (Hardware, Software, SaaS, Healthcare or industrial)
+ Bachelor's Degree/Diploma, or the equivalent, preferred. Degree/Diploma in computer science, finance or statistics/mathematics a plus
+ Experience in data driven business insight & recommendations, business analytics, dashboard design experience
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Professional, BI Analyst (TCF)
Job Description
The Professional, BI Analyst (TCF) role will lead strategic business decisions for customers and/or stakeholders by developing and providing data analysis and reporting of complex patterns, insights, and trends. This role will mine data from a variety of data sources to strategically support, design and predict outcomes with impactful recommendations to internal and/or external stakeholders. These insights will help solve highly complex business problems, implement best practices, and optimize business performance. The Professional, BI Analyst (TCF) will create highly complex specifications for reports and analysis based on an in-depth understanding of business needs and data available. The position will ensure processes are followed and any fall out are addressed properly using a high-level of independent judgement and analytical skill. Will receive mentorship on new business problems and highly complex
projects. May help create standard processes for the role. Requires expert knowledge of analysis solutions/tools. The role is required to be proficient in Customer Relationship Management (CRM) databases and/or Business Intelligence (BI) Tools.
+ Proficient knowledge of advanced analysis solutions/tools (such as OLTP/OLAP data structures, advanced Excel, Tableau, Salesforce, Power BI, Business Objects)
+ Proficient knowledge of domain languages (such as SQL Query, HIVEQL, etc.) Application of highly complex statistical methods (such as regression analysis, correlation, causation, etc.)
+ 2- 5 years of related experience to reflect skills and talent necessary for this role preferred
+ Requires the ability to communicate and present effectively to all levels of external and/or internal leadership, including a strong executive presence May require advanced sales motion knowledge (such as new sales, renewals, customer success)
+ May require industry & demographic understanding in one of the following (Hardware, Software, SaaS, Healthcare or industrial)
+ Bachelor's Degree/Diploma, or the equivalent, preferred. Degree/Diploma in computer science, finance or statistics/mathematics a plus
+ Experience in data driven business insight & recommendations, business analytics, dashboard design experience
+ Leverages independent judgement and advanced analytical skills to interpret highly complex goals, trends, risks, and areas for improvement by collecting, analysing, reporting, and predicting on key metrics and conclusions
+ Uses advanced analytic solutions to support customer teams and improve efficiencies. Works on projects/matters of high complexity in an advisor role. Complexity can vary based on several factors such as client size, number of systems, varying levels of established structures, or dynamics of customer and or data
+ Works cross-functionally to serve as a trusted advisor and expert for internal and/or external relationships to ensure high quality data is available for analysis and better business understanding
+ Develops and delivers highly complex data driven insights, recommendations, and predictions to internal and/or external stakeholders
+ Engages with strategic stakeholders for planning, forecasting, and gaining a solid understanding of impactful business questions to successfully document for analysis and decision making
+ Work is highly independent and reliable
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Primary Function:**
+ This position is responsible for Level 3 service operations for laboratory instruments and automation hardware.
+ This role involves troubleshooting, customer engagement, data analysis, and cross-functional collaboration to ensure high-quality service delivery and continuous improvement.
**Main Responsibilities:**
**Develop Technical Expertise**
Have a foundational understanding of laboratory operations and commonly used laboratory hardware.
**Lead Level 3 Technical Support**
Take ownership of Level 3 support for Abbott instruments and automation hardware-related products, ensuring timely resolution in alignment with Global Service Guidance.
**Support Field Investigations & Escalations**
Assist in on-site investigations and basic troubleshooting and contribute to the planning and execution of technical studies.
**Customer Engagement**
Conduct thorough customer entrance interviews to assess needs and manage expectations within defined service parameters.
**Process Improvement**
Identify critical process gaps and recommend improvements to enhance cross-functional workflows and service delivery.
**Compliance & Documentation**
Ensure adherence to regulatory and quality standards during service activities and promote best practices in ticket documentation.
**Agility in a Dynamic Environment**
Thrive in a fast-paced, matrixed, and geographically diverse organization, demonstrating adaptability and initiative.
**Leadership & Feedback**
Set clear goals and provide constructive feedback to foster collaboration and drive business outcomes.
**Executive Communication**
Deliver clear, concise and fact-based verbal and written communications to executive leadership, peers and cross-functional teams.
**Quality & Lean Advocacy**
Champion quality, lean methodologies and structured problem-solving across the service organization and in collaboration with other departments.
**Cost to Serve**
Establish well defined cadence with APAC Service Managers to drive COS reduction utilizing tools and analytic. Drive towards ensuring to achieve Global Financial Goals
**REQUIREMENTS**
+ Bachelor's degree in engineering / electrical / mechanical or medical technology or Biochemistry is preferred
+ Minimum 7-10 years of experience in technical service in the IVD industry
+ Strong understanding of instrument hardware and/or engineering principles, with a strong interest in expanding expertise in laboratory instruments and systems.
+ Proficient in Microsoft technologies, including Windows virtualization, MS Visio, and other Microsoft Office applications.
+ Fundamental knowledge in Power BI is welcomed and considered an advantage.
+ Familiarity with industry-standard communication protocols such as ASTM, HL7 and other proprietary protocols
+ Strong analytical thinking and a curious mindset, with the ability to explore data, identify patterns, determine root causes, and uncover opportunities for improvement.
+ Excellent interpersonal and influencing skills, with a demonstrated ability to work effectively in cross-functional and collaborative team environments.
+ Ability to develop, advocate for, and implement new ideas and approaches that drive continuous improvement.
This position may be based in either Singapore OR Malaysia > Selangor.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Job Description:**
+ The primary responsibility is to perform software development, system integration and system support services to our clients (financial institutions) within the Self-Service Banking Solutions.
+ Perform solution analysis, design and development of computer programs or software applications.
+ Perform programming, testing, and debugging of applications.
+ Prepare procedures, and other documentation needed for installation and maintenance of application programs.
+ Work with customers to add new or custom features to software products.
+ Perform life cycle maintenance.
+ Develop and maintain working relationships with key persons on the client engagement, to ensure the client's needs are met in a professional manner.
**Core Competencies:**
+ Outstanding written and verbal communication skills in English.
+ Outstanding interpersonal skills with an ability to work effectively with diverse groups of people.
+ Possess passion for software development technology, strong analytical mind and problems solving skills.
+ A team player, hardworking and self-motivated
**Education and Experience Requirements:**
+ Must possess at least a Bachelor's Degree in Computer Science / Information Technology or any equivalent field of study.
+ Preferably have 2-5 years experiences
+ Have hands-on development experience using any of the technologies like Javascript, CSS, HTML, Microsoft C/C++, or .NET programming.
+ Working experience in Java and SQL will be a plus.
Hybrid
#LI-PS1
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Description
The Amazon Web Services Professional Services (AWS ProServe) ASEAN organization is looking for Senior Engagement Managers (EM) to lead AWS consultants, partner and client teams in delivering complex IT transformation programs. EMs manage and deliver implementation of AWS cloud products and services that enable our customers to realize their business objectives.
AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and technical skills for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.
A Senior EM leads across the full customer lifecycle to realize the business outcomes of an IT transformation program, including: 1) pre-sales support in solutioning and deal shaping, 2) effort estimation and proposal build to ensure feasibility of implementation, 3) customer and partner management during program delivery, and 4) ownership of engagement outcomes and aligned to customer business outcomes.
Senior EM candidates come with hands-on experience planning and executing professional services programs. They possess deep knowledge of project management best practices and how to apply them in an effective yet pragmatic way across large, complex projects, including solid understanding of technology principles and services such as infrastructure, business applications, data management, security, application platforms and consumer-facing technology.
Key job responsibilities
Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets.
Assist customers to envision strategic objectives and implement solutions with multiple business and technical interdependencies.
Own & lead multi-workstream engagements across technical implementation & people change management. Establish and execute strong control and governance that drives operational excellence. Operates effectively within a matrix organizational structure.
Take ownership of projects, understand the project's business & technical objective & context. Manage effectively under pressure, prioritize tasks, and handle unexpected challenges. Foresee/ identify & manage issues, risks, decisions, and action items to meet deadlines.
Interface with various customer, partner and internal AWS stakeholders, from C-level executives to project-level resources, managing their expectation by leveraging his/her written and verbal communication skills.
Drives engagement to closure & achieve intended business objective navigating acceptance conditions, project constraints, contractual scope, financials, and timeline, showing business & financial acumen.
Look for ways to drive process efficiencies and effectiveness. Define and share EM best practices across teams. Understand principles of change management and transformation.
Act as a team player who effectively integrates, motivates and builds relationships.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience
- 7+ years of leading and delivering enterprise-level IT engagements experience
- Bachelor's degree in STEM field
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
- Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale
- Experience in leading and delivering enterprise-level IT engagements
Preferred Qualifications
- 5+ years of delivering customer engagements in a professional services role experience
- active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- AWS certification
- Experience in delivering customer engagements in a professional services role
- Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
- Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies
- Acting as a trusted advisor to customers on industry trends and emerging technologies
- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing
Basic Qualifications
- Bachelor's degree or equivalent experience in Computer Science, Engineering, Mathematics or related field
- Hands-on experience leading the design, development and deployment of enterprise solution at scale
- Deep technical expertise and consulting acumen to effectively guide customers through their AWS cloud transformation journey.
- Customer facing skills to represent AWS well and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
Preferred Qualifications
- Experience in Cloud Architecture and DevOps Design and Implementation at the Enterprise scale.
- Experience in Infra as Code, software development life cycle (SDLC) and agile/iterative methodologies
- Current hands-on technology infrastructure, network, compute, storage, and virtualization experience
- Strong Presentation Competency for leading technical workshops and customer presentations
- Experience integrating cloud services with on-premise technologies from Microsoft, IBM, Oracle, HP, SAP
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Description**
American Express invites you to share your resume so you can be considered for future Customer Care Professional (English speaker) opportunities in the Kuala Lumpur office.
**Areas of opportunities may include**
+ Communication Techniques
+ Time management
+ Emotional Maturity
+ Adaptability
+ Going the extra mile
**Responsibilities:**
+ Deliver world-class customer service, while responding to customer's inquiries and concerns via calls either for the US or Singapore market.
+ Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the customer and American Express.
+ Assess our customers' needs and suggest/promote alternative products or services.
+ Meet and exceed quality goals, compliance regulations and productivity targets.
+ Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
+ Document necessary information, such as payment details, customer's change of details, change of address and travel notifications.
+ Re-prioritize and adapt to an ever-changing environment.
**Qualifications:**
+ Fluent in English (verbal and written) with strong interpersonal skills.
+ Minimum 1 year of customer service experience.
+ Assertiveness to handle difficult conversations.
+ Excellent negotiation, influencing and resourcefulness skills.
+ Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail.
+ Demonstrate personal excellence by remaining positive in difficult situations.
+ Display a passion to serve by delivering outstanding service in every interaction with our customers.
+ The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools.
+ Ability to work on a 24/7 rotating roster.
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**

**Description**
American Express invites you to share your resume so you can be considered for future Customer Care Professional (Cantonese Speaker) opportunities in the Kuala Lumpur office.
**Areas of opportunities may include**
+ Communication Techniques
+ Time management
+ Emotional Maturity
+ Adaptability
+ Going the extra mile
**Responsibilities**
+ Deliver world-class customer service, while responding to customer's inquiries and concerns via calls for the Hong Kong market
+ Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer and American Express.
+ Assess our customers' needs and suggest/promote alternative products or services.
+ Meet and exceed quality goals, compliance regulations and productivity targets.
+ Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
+ Document necessary information, such as payment details, customer's change of details, change of address and travel notifications.
+ Re-prioritize and adapt to an ever-changing environment.
**Minimum Qualifications**
+ Diploma or bachelor's degree is preferred.
+ Proficiency in Cantonese, English and Mandarin (verbal and written)
+ Customer service experience with exceptional listening and relationship building skills.
+ An open, flexible, and team-oriented personality
+ Positive attitude and growth mindset, demonstrated through desire to learn and adapt.
+ Analytical and problem-solving skills with strong attention to detail
+ Ability to work in a fast-paced metric driven environment.
+ Proficient at multitasking and navigation with multiple systems.
+ Flexible to shifts hours and work during Malaysia public holidays whenever necessary
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**

**Description**
American Express invites you to share your resume so you can be considered for future Customer Care Professional - Japanese speaker (Voice) opportunities in the Kuala Lumpur office.
**Areas of opportunities may include**
+ Communication Techniques
+ Time management
+ Emotional Maturity
+ Adaptability
+ Going the extra mile
**Job Responsibilities:**
+ Support the Japanese market - handle incoming / outbound calls from American Express card members
+ Deliver extraordinary service by following our Relationship Care philosophy: tailoring unique solutions for each customer, reinforcing the benefits of card membership, providing relevant offers that deepen customer engagement and result in measurable value for our card members
+ Using tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
+ Handle authorizations calls from merchants and partners to enable spend.
+ Monitor High Risk Accounts of American Express.
+ Meet performance goals that include, but are not limited to, customer experience and efficiency metrics: customer satisfaction (as measured by survey results), average call handle time, schedule adherence, quality and compliance standards, customer experience and efficiency metrics
**Qualifications**
+ Fluency in the Japanese language - ability to speak and read as you will be supporting the Japan Market
+ Customer service experience understanding that "Customer Care" is to respond the genuine needs.
+ Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a Windows environment.
+ Strong ability to problem-solve and create customized solutions for card members
+ Adaptability and flexibility to effectively navigate a variety of card member situations
+ Self-awareness and resilience to manage a steady volume of customer calls while balancing performance metrics
+ Accountability and willingness to accept and implement coaching and feedback in order to achieve individual and team performance goals
+ Degree and above, with at least 3 years' experience in the relevant field. Diploma, with at least 5 years' experience in the relevant field. Technical Certificate or equivalent, with at least 7 years' experience in the relevant field. (For the purpose of EP application)
+ More than 2 years' experience in industries related to hospitality/retail/Call center/Sales
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**