153 Technical Support jobs in Seremban

Virtuozzo is a leading innovator in virtualization and cloud infrastructure solutions, empowering service providers worldwide to build and manage any cloud—private, public, or hybrid—efficiently and cost-effectively. We pioneered container-based virtualization technologies and actively contribute to foundational OSS projects such as OpenVZ, Linux kernel, Kubernetes, CRIU, KVM, OpenStack, and more.

At Virtuozzo, you’ll be joining a globally distributed support team known amongst our clients as top-tier.

Responsibilities

• Coordination, troubleshooting and solving reported customer problems in collaboration with customer technical teams and internal teams
• Performing analysis and evaluations of technical performance and reliability of products, systems, and services based on customer requests
• Adhering to defined standards and measures for quality and customer satisfaction, managing customer communication according to SLAs
• Maintenance of the internal and external knowledge base on company’s products and troubleshooting procedures

Requirements

• Desire to grow as an IT professional with focus on advanced/expert Linux knowledge
• Ability to work only three days a week with one night shift
• Understanding of OS structure and Linux configuration skills
• Operating system installation, configuration, upgrade, and maintenance experience (Linux)
• Networking and network services (Linux) configuration experience
• Experience with troubleshooting/monitoring utilities (Linux)
• English (Upper intermediate or above)
• Great communication and interpersonal skills
• Ability to stay calm and focused
• Docker, Kubernetes, OpenStack experience (would be considered as a plus)
• Redhat or LPI certificates (would be considered as a huge plus)

With Virtuozzo, You Will

• Skyrocket your knowledge on how Linux works with the supervision of our trainers and the help of a well-knit team of professional support engineers
• Find out how Linux used by huge enterprises all over the world
• Prepare your knowledge base for further career growth with Virtuozzo
• Be acquainted with our customers to get a boost in your communication skills

What We Offer

• Remote working model: balancing collaboration with flexibility
• Comprehensive private medical insurance
• Professional growth: training budget, certification support, mentorship, and career progression pathways
• Inclusive, multicultural culture: work alongside talented engineers from across the globe on infrastructure-grade cloud products
• Employee perks: recognition programs, referral bonuses, and learning initiatives such as book clubs or tech talks
• Regional impact: contribute to our customers' satisfaction and help our engineering team to pivot

Virtuozzo is an equal opportunities employer and welcomes applications from all qualified candidates.

Virtuozzo is a leading innovator in virtualization and cloud infrastructure solutions, empowering service providers worldwide to build and manage any cloud—private, public, or hybrid—efficiently and cost-effectively. We pioneered container-based virtualization technologies and actively contribute to foundational OSS projects such as OpenVZ, Linux kernel, Kubernetes, CRIU, KVM, OpenStack, and more.

At Virtuozzo, you’ll be joining a globally distributed support team known amongst our clients as top-tier.

Responsibilities

• Coordination, troubleshooting and solving reported customer problems in collaboration with customer technical teams and internal teams
• Performing analysis and evaluations of technical performance and reliability of products, systems, and services based on customer requests
• Adhering to defined standards and measures for quality and customer satisfaction, managing customer communication according to SLAs
• Maintenance of the internal and external knowledge base on company’s products and troubleshooting procedures

Requirements

• Desire to grow as an IT professional with focus on advanced/expert Linux knowledge
• Ability to work only three days a week with one night shift
• Understanding of OS structure and Linux configuration skills
• Operating system installation, configuration, upgrade, and maintenance experience (Linux)
• Networking and network services (Linux) configuration experience
• Experience with troubleshooting/monitoring utilities (Linux)
• English (Upper intermediate or above)
• Great communication and interpersonal skills
• Ability to stay calm and focused
• Docker, Kubernetes, OpenStack experience (would be considered as a plus)
• Redhat or LPI certificates (would be considered as a huge plus)

With Virtuozzo, You Will

• Skyrocket your knowledge on how Linux works with the supervision of our trainers and the help of a well-knit team of professional support engineers
• Find out how Linux used by huge enterprises all over the world
• Prepare your knowledge base for further career growth with Virtuozzo
• Be acquainted with our customers to get a boost in your communication skills

What We Offer

• Remote working model: balancing collaboration with flexibility
• Comprehensive private medical insurance
• Professional growth: training budget, certification support, mentorship, and career progression pathways
• Inclusive, multicultural culture: work alongside talented engineers from across the globe on infrastructure-grade cloud products
• Employee perks: recognition programs, referral bonuses, and learning initiatives such as book clubs or tech talks
• Regional impact: contribute to our customers' satisfaction and help our engineering team to pivot

Virtuozzo is an equal opportunities employer and welcomes applications from all qualified candidates.

Join to apply for the Technical Support Specialist role at Sumsub

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Sumsub

Sumsub is a leading full-cycle verification platform that enables scalable compliance.

From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface.

Trusted by over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo.

Now we are looking for a Technical Support Engineer to join our team!

• Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients.
• Performing a technical analysis of reported problems and define plans for resolving them.
• Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
• Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.
• Communicating with clients using chat, email, and outbound calls.

• Fluent in English & Mandarin (both oral and written, upper-intermediate as a minimum).
• Basic understanding of networking, web, API requests, and SQL.
• Possess curiosity, calmness, thoughtfulness, and the ability to satisfy even the pickiest customers.
• Willingness to provide excellent support service.

• Familiarity with Postman or practical experience with API troubleshooting.
• Hands-on experience in technical support for web or mobile applications.

• Fully remote and flexible working schedule, with access to a coworking space (in some locations).
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• 1 extra day off to celebrate your birthday.
• 7 additional days to enjoy the Christmas & New Year holidays.
• 7 days of sick leave (without the need for documentation).
• Regular, fully covered team offsites to connect and collaborate.
• Learning opportunities and support to attend industry events with the team.

TA screening → Hiring Manager Interview → Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology and Customer Service
• Industries: IT Services and IT Consulting

Referrals increase your chances of interviewing at Sumsub by 2x

Get notified about new Technical Support Specialist jobs in Malaysia .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Technical Support Specialist role at Sumsub

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Sumsub

Sumsub is a leading full-cycle verification platform that enables scalable compliance.

From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface.

Trusted by over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo.

Now we are looking for a Technical Support Engineer to join our team!

• Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients.
• Performing a technical analysis of reported problems and define plans for resolving them.
• Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
• Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.
• Communicating with clients using chat, email, and outbound calls.

• Fluent in English & Mandarin (both oral and written, upper-intermediate as a minimum).
• Basic understanding of networking, web, API requests, and SQL.
• Possess curiosity, calmness, thoughtfulness, and the ability to satisfy even the pickiest customers.
• Willingness to provide excellent support service.

• Familiarity with Postman or practical experience with API troubleshooting.
• Hands-on experience in technical support for web or mobile applications.

• Fully remote and flexible working schedule, with access to a coworking space (in some locations).
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• 1 extra day off to celebrate your birthday.
• 7 additional days to enjoy the Christmas & New Year holidays.
• 7 days of sick leave (without the need for documentation).
• Regular, fully covered team offsites to connect and collaborate.
• Learning opportunities and support to attend industry events with the team.

TA screening → Hiring Manager Interview → Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology and Customer Service
• Industries: IT Services and IT Consulting

Referrals increase your chances of interviewing at Sumsub by 2x

Get notified about new Technical Support Specialist jobs in Malaysia .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Technical Support Administrator role at Rimini Street

Join to apply for the Technical Support Administrator role at Rimini Street

Get AI-powered advice on this job and more exclusive features.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

To learn more, please visit and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

Position Summary

The Technical Support Administrator is responsible for supporting the Global Service Delivery team with the operational functions of a full-service global organization. The successful candidate will have a very strong work ethic, is well organized, responsive, analytically skilled, a strategic thinker, detail oriented and quality minded.

This is an individual contributor role reporting to the Regional Manager in Malaysia.

Essential Duties & Responsibilities

• Assist the Global Service Delivery leadership with projects and day to day team administration of the team. This may include:
• Reporting (building, refining, and maintain)
• Monitoring Contingent Workforce engineers
• Investigating data anomalies
• Compiling supporting information for client investigations
• Drive review of and maintenance of Engineer data including Skills Matrix, Job Profiles, Training & other tasks
• Facilitate the maintenance client data in SharePoint, Salesforce and OneNote
• Assist new Engineers with HR Onboarding and Training task
• Monitor & Escalate cases in jeopardy of violating Service Level Agreements
• Manage and maintain on call schedule in XMatters tool
• Documenting operational processes, quality expectations, and reporting against expectations
  
  

• Other job-related duties and responsibilities may be assigned from time to time.
  
  

• Remote - Malaysia
  
  

• Bachelor's degree or equivalent relevant experience
  
  

• Fluent Mandarin or Japanese speaking and writing skills
• Excellent English speaking and writing skills
  
  

• Experience in a technology-based field
• Project Management or operations support experience welcomed
  
  

• Assist with and have good working knowledge and experience in reporting using tools such as Salesforce, ServiceNow, Qlik, SharePoint, OneNote, Excel, PowerPoint, etc.
• Project Management or Operations focused
• Self-starter, equally as happy to work on their own and in teams
• Self-confident with ability to work with and influence senior management
• Very strong work ethic and team player with a positive “do what it takes” attitude
• Deep understanding and hands-on skills working with Salesforce.com (SFDC CRM Application) a plus
• Familiarity or experience with ERP systems a plus (SAP, EBS, Oracle Technology)
• Strong aptitude for utilizing Business Intelligence tools
• Strong problem solving, organizational and collaboration skills
• Good analytical skills
• Excellent written, oral and presentation skills
• Strong proficiency in MS Office products, especially Excel would be highly regarded
  
  

• Company
• We dream big and innovate boldly.
  
  

• Colleagues
• We work with extraordinary people who create a culture of mutual respect and collaboration.
  
  

• Clients
• We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
  
  

• Community
• We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
  

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Rimini Street by 2x

Get notified about new Technical Support Administrator jobs in Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Technical Support Administrator page is loadedTechnical Support Administrator Apply locations Remote Malaysia time type Full time posted on Posted 12 Days Ago job requisition id R-

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

To learn more, please visit and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

Position Summary

The Technical Support Administrator is responsible for supporting the Global Service Delivery team with the operational functions of a full-service global organization. The successful candidate will have a very strong work ethic, is well organized, responsive, analytically skilled, a strategic thinker, detail oriented and quality minded.

This is an individual contributor role reporting to the Regional Manager in Malaysia.

Essential Duties & Responsibilities

• Assist the Global Service Delivery leadership with projects and day to day team administration of the team. This may include:
• Reporting (building, refining, and maintain)
• Monitoring Contingent Workforce engineers
• Investigating data anomalies
• Compiling supporting information for client investigations
• Drive review of and maintenance of Engineer data including Skills Matrix, Job Profiles, Training & other tasks
• Facilitate the maintenance client data in SharePoint, Salesforce and OneNote
• Assist new Engineers with HR Onboarding and Training task
• Monitor & Escalate cases in jeopardy of violating Service Level Agreements
• Manage and maintain on call schedule in XMatters tool
• Documenting operational processes, quality expectations, and reporting against expectations

Additional Duties & Responsibilities

• Other job-related duties and responsibilities may be assigned from time to time.

Location

• Remote - Malaysia

Education

• Bachelor's degree or equivalent relevant experience

Language

• Fluent Mandarin or Japanese speaking and writing skills
• Excellent English speaking and writing skills

Experience

• Experience in a technology-based field
• Project Management or operations support experience welcomed

Skills

• Assist with and have good working knowledge and experience in reporting using tools such as Salesforce, ServiceNow, Qlik, SharePoint, OneNote, Excel, PowerPoint, etc.
• Project Management or Operations focused
• Self-starter, equally as happy to work on their own and in teams
• Self-confident with ability to work with and influence senior management
• Very strong work ethic and team player with a positive “do what it takes” attitude
• Deep understanding and hands-on skills working with Salesforce.com (SFDC CRM Application) a plus
• Familiarity or experience with ERP systems a plus (SAP, EBS, Oracle Technology)
• Strong aptitude for utilizing Business Intelligence tools
• Strong problem solving, organizational and collaboration skills
• Good analytical skills
• Excellent written, oral and presentation skills
• Strong proficiency in MS Office products, especially Excel would be highly regarded

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company
  • We dream big and innovate boldly.

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration.

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

• Community
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Join to apply for the Technical Support Administrator role at Rimini Street

Join to apply for the Technical Support Administrator role at Rimini Street

Get AI-powered advice on this job and more exclusive features.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

To learn more, please visit and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

Position Summary

The Technical Support Administrator is responsible for supporting the Global Service Delivery team with the operational functions of a full-service global organization. The successful candidate will have a very strong work ethic, is well organized, responsive, analytically skilled, a strategic thinker, detail oriented and quality minded.

This is an individual contributor role reporting to the Regional Manager in Malaysia.

Essential Duties & Responsibilities

• Assist the Global Service Delivery leadership with projects and day to day team administration of the team. This may include:
• Reporting (building, refining, and maintain)
• Monitoring Contingent Workforce engineers
• Investigating data anomalies
• Compiling supporting information for client investigations
• Drive review of and maintenance of Engineer data including Skills Matrix, Job Profiles, Training & other tasks
• Facilitate the maintenance client data in SharePoint, Salesforce and OneNote
• Assist new Engineers with HR Onboarding and Training task
• Monitor & Escalate cases in jeopardy of violating Service Level Agreements
• Manage and maintain on call schedule in XMatters tool
• Documenting operational processes, quality expectations, and reporting against expectations
  
  

• Other job-related duties and responsibilities may be assigned from time to time.
  
  

• Remote - Malaysia
  
  

• Bachelor's degree or equivalent relevant experience
  
  

• Fluent Mandarin or Japanese speaking and writing skills
• Excellent English speaking and writing skills
  
  

• Experience in a technology-based field
• Project Management or operations support experience welcomed
  
  

• Assist with and have good working knowledge and experience in reporting using tools such as Salesforce, ServiceNow, Qlik, SharePoint, OneNote, Excel, PowerPoint, etc.
• Project Management or Operations focused
• Self-starter, equally as happy to work on their own and in teams
• Self-confident with ability to work with and influence senior management
• Very strong work ethic and team player with a positive “do what it takes” attitude
• Deep understanding and hands-on skills working with Salesforce.com (SFDC CRM Application) a plus
• Familiarity or experience with ERP systems a plus (SAP, EBS, Oracle Technology)
• Strong aptitude for utilizing Business Intelligence tools
• Strong problem solving, organizational and collaboration skills
• Good analytical skills
• Excellent written, oral and presentation skills
• Strong proficiency in MS Office products, especially Excel would be highly regarded
  
  

• Company
• We dream big and innovate boldly.
  
  

• Colleagues
• We work with extraordinary people who create a culture of mutual respect and collaboration.
  
  

• Clients
• We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
  
  

• Community
• We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
  

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Rimini Street by 2x

Get notified about new Technical Support Administrator jobs in Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Technical Support Specialist role at Sumsub

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Sumsub

Sumsub is a leading full-cycle verification platform that enables scalable compliance.

From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface.

Trusted by over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo.

Now we are looking for a Technical Support Engineer to join our team!

• Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients.
• Performing a technical analysis of reported problems and define plans for resolving them.
• Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
• Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.
• Communicating with clients using chat, email, and outbound calls.

• Fluent in English & Mandarin (both oral and written, upper-intermediate as a minimum).
• Basic understanding of networking, web, API requests, and SQL.
• Possess curiosity, calmness, thoughtfulness, and the ability to satisfy even the pickiest customers.
• Willingness to provide excellent support service.

• Familiarity with Postman or practical experience with API troubleshooting.
• Hands-on experience in technical support for web or mobile applications.

• Fully remote and flexible working schedule, with access to a coworking space (in some locations).
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• 1 extra day off to celebrate your birthday.
• 7 additional days to enjoy the Christmas & New Year holidays.
• 7 days of sick leave (without the need for documentation).
• Regular, fully covered team offsites to connect and collaborate.
• Learning opportunities and support to attend industry events with the team.

TA screening → Hiring Manager Interview → Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology and Customer Service
• Industries: IT Services and IT Consulting

Referrals increase your chances of interviewing at Sumsub by 2x

Get notified about new Technical Support Specialist jobs in Malaysia .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Technical Support Administrator page is loadedTechnical Support Administrator Apply locations Remote Malaysia time type Full time posted on Posted 12 Days Ago job requisition id R-

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

To learn more, please visit and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

Position Summary

The Technical Support Administrator is responsible for supporting the Global Service Delivery team with the operational functions of a full-service global organization. The successful candidate will have a very strong work ethic, is well organized, responsive, analytically skilled, a strategic thinker, detail oriented and quality minded.

This is an individual contributor role reporting to the Regional Manager in Malaysia.

Essential Duties & Responsibilities

• Assist the Global Service Delivery leadership with projects and day to day team administration of the team. This may include:
• Reporting (building, refining, and maintain)
• Monitoring Contingent Workforce engineers
• Investigating data anomalies
• Compiling supporting information for client investigations
• Drive review of and maintenance of Engineer data including Skills Matrix, Job Profiles, Training & other tasks
• Facilitate the maintenance client data in SharePoint, Salesforce and OneNote
• Assist new Engineers with HR Onboarding and Training task
• Monitor & Escalate cases in jeopardy of violating Service Level Agreements
• Manage and maintain on call schedule in XMatters tool
• Documenting operational processes, quality expectations, and reporting against expectations

Additional Duties & Responsibilities

• Other job-related duties and responsibilities may be assigned from time to time.

Location

• Remote - Malaysia

Education

• Bachelor's degree or equivalent relevant experience

Language

• Fluent Mandarin or Japanese speaking and writing skills
• Excellent English speaking and writing skills

Experience

• Experience in a technology-based field
• Project Management or operations support experience welcomed

Skills

• Assist with and have good working knowledge and experience in reporting using tools such as Salesforce, ServiceNow, Qlik, SharePoint, OneNote, Excel, PowerPoint, etc.
• Project Management or Operations focused
• Self-starter, equally as happy to work on their own and in teams
• Self-confident with ability to work with and influence senior management
• Very strong work ethic and team player with a positive “do what it takes” attitude
• Deep understanding and hands-on skills working with Salesforce.com (SFDC CRM Application) a plus
• Familiarity or experience with ERP systems a plus (SAP, EBS, Oracle Technology)
• Strong aptitude for utilizing Business Intelligence tools
• Strong problem solving, organizational and collaboration skills
• Good analytical skills
• Excellent written, oral and presentation skills
• Strong proficiency in MS Office products, especially Excel would be highly regarded

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company
  • We dream big and innovate boldly.

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration.

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

• Community
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.