47 Hospitality jobs in Kuching
Manager, Hospitality (Full-time)
Posted 24 days ago
Job Viewed
Job Description
Calling all visionary leaders! We have an extraordinary opportunity for a Manager, Hospitality to truly drive our strategic vision. You will be the one ensuring we hit both our immediate goals and long-term aspirations by delivering unparalleled quality care, stellar customer service, and absolute operational excellence. If elevating every experience and building a culture of excellence energises you, come lead with us!
What We Offer You:
- Competitive Monthly Salary: Kickstart your journey from RM4,500 to RM5,500 based on experience, a true reflection of your expertise and commitment!
- Flexible Work Plan: We believe in your well-being, offering a flexible work arrangement that empowers you to thrive.
- Growth Opportunities: Benefit from continuous training and upskilling programmes to advance your career and broaden your impact.
- Inspiring Workspace: Step into a supportive, positive, and vibrant environment designed for your ultimate success.
- Fantastic Benefits: Enjoy peace of mind with comprehensive medical insurance, plus attractive incentives that truly reward your passion and hard work!
Here’s an overview of what you’ll do:
Take the helm of hospitality and lead our entire operation toward exceptional success by championing quality care, outstanding customer service, and operational excellence. Inspire and empower teams, elevate resident experiences, and drive optimal care outcomes as you shape the future of senior living.
Key Responsibilities:
- Team Empowerment: Inspire and guide our operational and care teams to deliver innovative, outstanding, and consistent care and services that delight residents and families.
- Customer Experience Success: Hold ultimate accountability for crafting an on-point customer journey, ensuring first impressions always showcase Care Collective’s vibrant, nurturing, and welcoming community life.
- Quality and Compliance Assurance: Oversee and guarantee top-tier quality assurance, rigorous regulatory compliance, and meticulous adherence to all risk management processes.
- Team Cultivation: Lead the overall management of our amazing talent, from seamless onboarding to enhancing their experience and performance, setting bold goals, and providing continuous constructive feedback to the General Manager.
- Care Outcomes Optimisation: Strategically oversee and manage resident care outcomes, collaborating closely with our Clinical Leader for unparalleled results.
Requirements
- Strategic and Communicative : Demonstrate sharp judgment, keen problem-solving, decisive decision-making, and exceptionally effective communication skills.
- Heart for Seniors : Possess a deep passion for enriching the lives of seniors and the knack for brilliantly juggling multiple priorities.
- Education and Experience: Bring a Bachelor’s degree / Diploma in Caregiving / Hospitality Management with a proven track record of operational knowledge and management experience (nursing homes or medical centres is a huge plus!).
About Care Collective
Care Collective is an Intergenerational Senior Living community, operated by Care Concierge in a pioneering venture with ELICA EQUITY. Scheduled to soft-open in Q1, 2026, it accommodates more than 120 Independent Living, Long-term Care and Dementia Care communities with organised programmes, making it the first integrated Premium senior living operator in Kuching, Sarawak.
About Care Concierge
Care Concierge is Malaysia’s leading senior living specialist, delivering comprehensive care solutions through Assisted Living residences, At-Home Care, Senior Day Care, and a dedicated Academy. They provide personalised support catering to short-term and long-term conditions via a robust network of over 2,500 care professionals.
About Elica
ELICA EQUITY is a distinguished Kuching-based property development company, established in 1987. Known for delivering innovative, sustainable real estate solutions, they ensure meticulous quality through in-house construction and are strategically expanding into hospitality and senior aged care.
Our Commitment to ESG
Care Collective is proud to be an equal opportunity workplace & is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, marital status or protected veteran status & will not be discriminated against based on disability.
Care Collective is committed to offering an inclusive & accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive & accessible workplace where everyone has the opportunity to be successful.
Share this opportunityAbout Care Concierge
Since 2017, Care Concierge has been Malaysia’s leading provider of senior care services. Driven by technology, design thinking, and innovation, we’ve been featured on Forbes Asia 100 To Watch 2023 and are proud winners of the Khazanah Impact and Innovation Challenge 2021. Care Concierge is also an investee company of Bintang Capital Partners Bhd, OSK Ventures International Bhd (OSKVI), and Gobi Dana Impak Ventures Fund.
Values – S.M.A.R.T:
Specific: Be detailed and precise in task execution.
Measurable: Track and update task progress to ensure quality outcomes.
Accountable: Take responsibility for assignments and align tasks with goals.
Relevant: Use appropriate resources and keep relevant parties informed.
Time-bound: Work within timelines and maintain a time-sensitive culture.
#J-18808-LjbffrManager, Hospitality (Full-time)
Posted 5 days ago
Job Viewed
Job Description
2
Complete the required information and submit your application
3
Successful applicants will be contacted for hiring process
Manager, Hospitality (Full-time)
Calling all visionary leaders! We have an extraordinary opportunity for a Manager, Hospitality to truly drive our strategic vision. You will be the one ensuring we hit both our immediate goals and long-term aspirations by delivering unparalleled quality care, stellar customer service, and absolute operational excellence. If elevating every experience and building a culture of excellence energises you, come lead with us! What We Offer You: Competitive Monthly Salary:
Kickstart your journey from RM4,500 to RM5,500 based on experience, a true reflection of your expertise and commitment! Flexible Work Plan:
We believe in your well-being, offering a flexible work arrangement that empowers you to thrive. Growth Opportunities:
Benefit from continuous training and upskilling programmes to advance your career and broaden your impact. Inspiring Workspace:
Step into a supportive, positive, and vibrant environment designed for your ultimate success. Fantastic Benefits:
Enjoy peace of mind with comprehensive medical insurance, plus attractive incentives that truly reward your passion and hard work! Here’s an overview of what you’ll do: Take the helm of hospitality and lead our entire operation toward exceptional success by championing quality care, outstanding customer service, and operational excellence. Inspire and empower teams, elevate resident experiences, and drive optimal care outcomes as you shape the future of senior living. Key Responsibilities: Team Empowerment:
Inspire and guide our operational and care teams to deliver innovative, outstanding, and consistent care and services that delight residents and families. Customer Experience Success:
Hold ultimate accountability for crafting an on-point customer journey, ensuring first impressions always showcase Care Collective’s vibrant, nurturing, and welcoming community life. Quality and Compliance Assurance:
Oversee and guarantee top-tier quality assurance, rigorous regulatory compliance, and meticulous adherence to all risk management processes. Team Cultivation:
Lead the overall management of our amazing talent, from seamless onboarding to enhancing their experience and performance, setting bold goals, and providing continuous constructive feedback to the General Manager. Care Outcomes Optimisation:
Strategically oversee and manage resident care outcomes, collaborating closely with our Clinical Leader for unparalleled results. Requirements Strategic and Communicative : Demonstrate sharp judgment, keen problem-solving, decisive decision-making, and exceptionally effective communication skills. Heart for Seniors : Possess a deep passion for enriching the lives of seniors and the knack for brilliantly juggling multiple priorities. Education and Experience:
Bring a Bachelor’s degree / Diploma in Caregiving / Hospitality Management with a proven track record of operational knowledge and management experience (nursing homes or medical centres is a huge plus!). About Care Collective Care Collective is an Intergenerational Senior Living community, operated by Care Concierge in a pioneering venture with ELICA EQUITY. Scheduled to soft-open in Q1, 2026, it accommodates more than 120 Independent Living, Long-term Care and Dementia Care communities with organised programmes, making it the first integrated Premium senior living operator in Kuching, Sarawak. About Care Concierge Care Concierge is Malaysia’s leading senior living specialist, delivering comprehensive care solutions through Assisted Living residences, At-Home Care, Senior Day Care, and a dedicated Academy. They provide personalised support catering to short-term and long-term conditions via a robust network of over 2,500 care professionals. About Elica ELICA EQUITY is a distinguished Kuching-based property development company, established in 1987. Known for delivering innovative, sustainable real estate solutions, they ensure meticulous quality through in-house construction and are strategically expanding into hospitality and senior aged care. Our Commitment to ESG Care Collective is proud to be an equal opportunity workplace & is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, marital status or protected veteran status & will not be discriminated against based on disability. Care Collective is committed to offering an inclusive & accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive & accessible workplace where everyone has the opportunity to be successful. Share this opportunity
About Care Concierge Since 2017, Care Concierge has been Malaysia’s leading provider of senior care services. Driven by technology, design thinking, and innovation, we’ve been featured on Forbes Asia 100 To Watch 2023 and are proud winners of the Khazanah Impact and Innovation Challenge 2021. Care Concierge is also an investee company of Bintang Capital Partners Bhd, OSK Ventures International Bhd (OSKVI), and Gobi Dana Impak Ventures Fund. Values – S.M.A.R.T: Specific:
Be detailed and precise in task execution. Measurable:
Track and update task progress to ensure quality outcomes. Accountable:
Take responsibility for assignments and align tasks with goals. Relevant:
Use appropriate resources and keep relevant parties informed. Time-bound:
Work within timelines and maintain a time-sensitive culture.
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Internship for Tourism, Hospitality and Hotel Management(Kuching)
Posted today
Job Viewed
Job Description
Job description
- Industry Training Places Available in Hotel Industry
- 3 - 6 months of the internship period
- Studying Sijil SKM or Diploma in Tourism, Hospitality or Hotel Management - Valid Drivers License
Job Type: Internship
Contract length: 3-6 months
Pay: From RM600.00 per month
Ability to commute/relocate:
- Kuching: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Customer Service
Posted today
Job Viewed
Job Description
Job Description
- Handling customer complaints
- Responding promptly to customer inquiries
- Reviewing customer policies
- Meet with the customer outdoor to provide service (If Necessary)
- Answering customer questions
Requirement:
- Must have a Transport
- SPM or above
- Team Player
- Self-discipline
- Willing to learn
- Can speak English and Mandarin to effectively communicate with Mandarin-speaking clients.
Benefits
- Training will be provided
- EPS/EIS/SOSCO
- Annual Leaves
Customer Service
Posted today
Job Viewed
Job Description
About the role
In this full-time role, you will be the friendly voice that our customers rely on, providing exceptional service and support to ensure their needs are met. Working in a fast-paced, collaborative environment, you will play a vital role in delivering an outstanding customer experience.
What you'll be doing
- Handle messages from customers in a professional and courteous manner
- Cross-industry customer service
- Provide accurate and timely information to customers about our products, services, and policies
- Troubleshoot and resolve customer issues efficiently, escalating complex cases when necessary
- Maintain detailed records of customer interactions and follow up on outstanding requests
- Contribute to the continuous improvement of our customer service processes and procedures
- Collaborate with cross-functional teams to enhance the overall customer experience
What we're looking for
- Proficiency in Mandarin is essential to serve Mandarin-speaking customers.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
- Proven track record of providing exceptional customer service in a fast-paced environment
- Proficient in using various communication channels, including phone, email, and chat
- Adaptable and able to work well in a team, as well as independently
- Familiarity with the call centre or customer service industry is preferred
Customer Service
Posted today
Job Viewed
Job Description
About the role
We are seeking an exceptional Customer Service Representative to join our dynamic team at DGSOL MARKETING'. As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met in a timely and professional manner. This full-time role is based in Kuching Sarawak.
What you'll be doing
- Responding to customer inquiries and requests via phone, email, and other communication channels
- Providing accurate and detailed information to customers about our products and services
- Resolving customer issues and complaints in a courteous and efficient manner
- Maintaining detailed records of customer interactions and following up on outstanding issues
- Identifying opportunities to improve customer satisfaction and suggesting ways to enhance our service offerings
- Collaborating with cross-functional teams to ensure a seamless customer experience
What we're looking for
- Excellent communication and interpersonal skills with a friendly and professional demeanor
- Strong problem-solving and critical thinking abilities to effectively handle customer inquiries and complaints
- Proficient in Mandarin is an advantage
- Previous experience in a customer-facing role, preferably in a call centre or customer service environment
- Ability to work in a fast-paced environment and adapt to changing priorities
- A genuine passion for providing exceptional customer service
Apply now to become our next Customer Service superstar
Customer Service
Posted today
Job Viewed
Job Description
About the role
In this full-time role, you will be the friendly voice that our customers rely on, providing exceptional service and support to ensure their needs are met. Working in a fast-paced, collaborative environment, you will play a vital role in delivering an outstanding customer experience.
What you'll be doing
- Handle messages from customers in a professional and courteous manner
- Cross-industry customer service
- Provide accurate and timely information to customers about our products, services, and policies
- Troubleshoot and resolve customer issues efficiently, escalating complex cases when necessary
- Maintain detailed records of customer interactions and follow up on outstanding requests
- Contribute to the continuous improvement of our customer service processes and procedures
- Collaborate with cross-functional teams to enhance the overall customer experience
What we're looking for
- Proficiency in Mandarin is essential to serve Mandarin-speaking customers.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
- Proven track record of providing exceptional customer service in a fast-paced environment
- Proficient in using various communication channels, including phone, email, and chat
- Adaptable and able to work well in a team, as well as independently
- Familiarity with the call centre or customer service industry is preferred
Be The First To Know
About the latest Hospitality Jobs in Kuching !
Customer Service
Posted today
Job Viewed
Job Description
Answer incoming calls from prospective customers
Use scripts to provide information about product's features
Ask pertinent questions to understand the customer's requirements
Persuade the customer to buy by demonstrating how merchandise or services meet their needs
Record the customer's personal information accurately in a computer system
Deal with complaints or doubts to safeguard the company's reputation
Go the "extra mile" to meet sales quota and facilitate future sales
Keep records of calls and sales and record useful information
-接听客户的来电
介绍产品功能
提出相关问题,了解客户需求
通过演示产品或服务如何满足客户需求,说服客户购买
将客户个人信息准确记录在计算机系统中
加倍努力,完成销售指标,促进未来销售
保存通话和销售记录,并记录有用信息
Executive, Customer Service
Posted 3 days ago
Job Viewed
Job Description
This is a fully remote role based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.
About UsMoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.
The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.
What We OfferYou will be entitled to a competitive salary and attractive benefits, including:
- Annual leave, birthday leave, tenure leave, international remote work leave, and more
- Professional trainings, career advancement and internal mobility opportunities
- Competitive benefits including insurance and mental wellness program
MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.
Key Responsibilities
- Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
- Effectively resolve customer issues and complaints to ensure a positive customer experience.
- Provide clear and concise information about MoneyHero's products and services.
- Escalate complex inquiries or complaints to the appropriate department or supervisor.
- Maintain accurate records of customer interactions and inquiries.
- Adhere to company policies and procedures regarding customer service.
- Contribute to the development and improvement of customer service processes.
- Collaborate with team members to achieve department goals and objectives.
Qualifications
- Fluency in written and spoken Hong Kong's Cantonese is mandatory.
- Good written and verbal communication skills in English.
- Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
- Proficiency in using customer service software and tools.
- Strong problem-solving and critical thinking skills.
- Ability to multitask and prioritize tasks effectively.
- Excellent attention to detail and accuracy.
- Positive and professional attitude.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Familiarity with Hong Kong’s financial services industry.
- Experience using Zendesk as a ticketing tool
Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.
Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.
Culture : We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.
Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group
EEO StatementMoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and are committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.
Privacy and DataWhen you apply for a job on this site, the personal data contained in your application will be collected by MoneyHero Group. Your data is stored in a range of systems and formats and will be processed for recruitment purposes in accordance with applicable data protection laws and the group's privacy policy. Your information may be shared internally for the recruitment process and with service providers involved in recruitment activities. For details, see the group's privacy and data handling information.
#J-18808-LjbffrExecutive, Customer Service
Posted 3 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.
About Us
MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.
The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.
What We Offer
You will be entitled to a competitive salary and attractive benefits, including:
- Annual leave, birthday leave, tenure leave, international remote work leave, and more
- Professional trainings, career advancement and internal mobility opportunities
- Competitive benefits including insurance and mental wellness program
MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.
Key Responsibilities
- Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
- Effectively resolve customer issues and complaints to ensure a positive customer experience.
- Provide clear and concise information about MoneyHero's products and services.
- Escalate complex inquiries or complaints to the appropriate department or supervisor.
- Maintain accurate records of customer interactions and inquiries.
- Adhere to company policies and procedures regarding customer service.
- Contribute to the development and improvement of customer service processes.
- Collaborate with team members to achieve department goals and objectives.
- Fluency in written and spoken Hong Kong's Cantonese is mandatory.
- Good written and verbal communication skills in English.
- Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
- Proficiency in using customer service software and tools.
- Strong problem-solving and critical thinking skills.
- Ability to multitask and prioritize tasks effectively.
- Excellent attention to detail and accuracy.
- Positive and professional attitude.
- Ability to work independently and as part of a team.
- Familiarity with Hong Kong’s financial services industry.
- Experience using Zendesk as ticketing tool
What can you expect from us?
Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.
Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.
Culture : We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.
Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group
EEO Statement
MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.
Seniority level
- Seniority level Not Applicable
- Employment type Full-time
- Industries Construction
Referrals increase your chances of interviewing at MoneyHero Group (Nasdaq: MNY) by 2x
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