73 Hospitality Managers jobs in Kuala Lumpur

Novotel Hotels Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

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Restaurant Manager

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Novotel Hotels Novotel Hotels Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Be among the first 25 applicants Join to apply for the

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Novotel Hotels Company Description

Novotel Kuala Lumpur City Centre

Hotel that makes every moment matter

Situated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such as Pavilion Kuala Lumpur and Suria KLCC. With 302 rooms, all of which are smoke-free with various amenities including complimentary WIFI, 24-hour room service, built-in drinking water filtration, and an ergonomic working desk.

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine at this all-day dining restaurant. For socialising or refreshment, Gourmet Bar offers a range of alcoholic and non-alcoholic drinks. Guests staying on our premier floors or holding Accor Platinum and Diamond memberships enjoy exclusive access to Premier Lounge. Stay active with our outdoor swimming pool and fitness centre. Organise meetings and events in our six versatile ballrooms.

When in Kuala Lumpur, guests can explore a myriad of attractions located close to the hotel, including landmarks like Petronas Twin Towers, Aquaria KLCC, KL Tower, KL Forest Eco Park, Petaling Street (Chinatown), and numerous other captivating sights.

Be it a business or leisure trip with your family or loved ones, our prime location ensures that most of the must-visit destinations in Kuala Lumpur are within reach.

Job Description

As the Restaurant Manager, you are responsible for managing the daily F&B operations, including the selection, development and performance management of employees. In addition, you oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience.

What You Will Be Doing

Operational Leadership: Lead daily operations of the food and beverage department, specific outlets, or event venues. Ensure that all areas operate smoothly, in alignment with hotel standards, and exceed guest expectations. Problem-solving, and organizational skills. Guest Service Excellence: Quickly and professionally handle guest concerns, ensuring satisfaction and a memorable experience. Passion for guest service and an ability to inspire the team to exceed guest expectations. Anticipate guest needs and create a welcoming atmosphere to foster loyalty. Team Management: Recruit, train, and develop staff to foster a high-performing and guest-focused team. Manage team scheduling, allocate resources, and maintain open communication to support team morale and effectiveness. Revenue Maximization & Cost Management: Implement strategies, promotional offers, and practices to increase revenue while balancing costs. Manage inventory, control expenses, and work closely with the finance team to optimize budget adherence. Event Coordination & Execution: Collaborate with clients to understand event requirements and ensure flawless execution. Oversee the setup, breakdown, and management of event, working with other departments for seamless service. Compliance & Safety: Ensure adherence to all health, safety, and hotel policies. Maintain the highest standards of hygiene, sanitation, and food safety practices across all managed areas. Interdepartmental Collaboration: Foster strong relationships with other hotel departments, such as Sales, Marketing, and Housekeeping, to enhance guest services and operational efficiency.

Qualifications

Your experience and skills include;

With previous experience in a hotel Additional certification(s) in Food & Beverage will be an advantage Minimum 2 years of relevant experience in a similar capacity

Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at Novotel Hotels by 2x Sign in to set job alerts for “Restaurant Manager” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,800.00 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia MYR5,000.00-MYR9,500.00 4 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Petaling Jaya, Selangor, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Petaling Jaya, Selangor, Malaysia 6 days ago Assistant Manager, Operations Services | TNG Digital

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 12 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Senior Manager, Procurement Operations & Market Support

Assistant Manager, Platform Operations Strategy

Petaling Jaya, Selangor, Malaysia 6 days ago Petaling Jaya, Selangor, Malaysia 5 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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**Additional Information**
**Job Number** 25109717
**Job Category** Food and Beverage & Culinary
**Location** Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50470VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Areas of responsibility include Restaurants & Bars, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Day-to-Day Operations**
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
**Leading Food and Beverage Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
- Monitors alcohol beverage service in compliance with local laws.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Ensures recognition is taking place across areas of responsibility.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

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Assistant Restaurant Manager

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Mandarin Oriental 4 days ago Be among the first 25 applicants Join to apply for the

Assistant Restaurant Manager

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Mandarin Oriental Get AI-powered advice on this job and more exclusive features. ASSISTANT RESTAURANT MANAGER

Mandarin Oriental, Kuala Lumpur is looking for an Assistant Restaurant Manager to join our Food & Beverage team. ASSISTANT RESTAURANT MANAGER

Mandarin Oriental, Kuala Lumpur is looking for an Assistant Restaurant Manager to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About The Job

Based at the Mandarin Oriental, Kuala Lumpur / within the Food & Beverage Department in Kuala Lumpur, the Assistant Restaurant Manager is responsible to manage the day-to-day operations of the restaurant and create a pleasant dining environment and experience for guests. The Assistant Restaurant Manager reports to the Restaurant Manager.

As Lounge Manager, you will be responsible for the following duties:

Plan in conjunction with the Restaurant Managers activities, promotions, menu implementations according to the annual marketing plans Ensure that all designated action points from daily briefings or bi-monthly operational meetings are being followed by the individuals concerned Ensure that positive working relations with non-Food & Beverage departments are fostered giving cooperation at all times Be aware of and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations Assist the Restaurant Manager in compiling the annual marketing plans and budgets Ensure disciplinary and grievance procedures are properly adhered to and followed Handle customer comments and complaints and take swift corrective action after consultation with the Restaurant Manager and other department head concerned Develop a system for fast and efficient service Maintain good communication with the Kitchen operations, F&B section heads and other relative department Ensure that all FLHSSE standards are followed in all front and back areas of the Restaurant/Bar and hygiene and cleanliness in the storage areas Conduct training for colleague as well as implement regular training programmes Uphold the standards of Food and Beverage service and FLHSS&E as outlined in the SOP, LQE and MO Pillars

As Assistant Restaurant Manager, We Expect From You

A University/ Hotel School or College Graduate in Hotel Management Minimum 4 years of hotel experience Good knowledge of customer service and guest contact skills Handling guest / colleague complaints and dealing with them tactfully Previous experience in supervising and/or delegation Willingness to develop team members and self

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. EPF (Employees Provident Fund) contributions (higher than the norm) SOCSO (Social Security Organisation) & EIS (Employment Insurance System) Public holiday entitlement based on Malaysian calendar Exceptional rest area & colleagues engagement activities.

We’re Fans. Are you? Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at Mandarin Oriental by 2x Sign in to set job alerts for “Assistant Restaurant Manager” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,800.00 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,800.00 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,300.00-MYR3,000.00 1 month ago Petaling Jaya, Selangor, Malaysia MYR5,000.00-MYR9,500.00 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,300.00-MYR3,000.00 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Assistant Restaurant Manager - Join a New Premium F&B Concept in Bangi

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Bandar Baru Bangi, Selangor, Malaysia MYR4,500.00-MYR5,500.00 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Petaling Jaya, Selangor, Malaysia 14 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Bandar Baru Bangi, Selangor, Malaysia MYR4,500.00-MYR5,500.00 1 week ago Manager Of Restaurants Club Med Cherating

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Job Responsibility

Key Responsibilities

Sales & Customer Service

Ensure sales growth and develop strategies to achieve monthly sales targets. Maintain high customer service standards, ensuring a positive dining experience. Respond proactively to customer concerns and complaints, resolving them efficiently. Work closely with the District Manager to implement promotional strategies. Conduct and evaluate customer surveys to improve service quality.

Store Operations & Management

Oversee daily operations and maintain a smooth workflow. Plan and allocate tasks for the Assistant Manager and Supervisor. Ensure compliance with health and safety regulations, food hygiene, and Halal standards. Manage inventory levels, conduct weekly/monthly stock takes, and minimize wastage. Maintain labour costs and store expenses to ensure profitability. Organize and oversee outlet promotions and events. Conduct team meetings and ensure proper communication across staff levels.

Employee Development & Training

Train, guide, and mentor team members. Conduct staff performance evaluations and recommend promotions when necessary. Foster a team-oriented environment, ensuring employee engagement and motivation. Implement onboarding and training programs for new hires.

Quality Control & Brand Consistency

Ensure all products and services adhere to Gula Cakeryâs quality standards. Implement and enforce Standard Operating Procedures (SOPs). Monitor food preparation, service speed, and presentation for consistency.

Qualifications

Job Requirements

Minimum SPM or Certificate/Diploma in Hospitality, Business Administration, or a related field. Outlet Manager: Minimum 3-5 years of experience in F&B operations or outlet management. Assistant Outlet Manager: Minimum 2 years of experience in outlet or shift management. Supervisor: Minimum 1 year of experience in a supervisory role in F&B.

Job Benefits

Medical Claim & Clinic Panel Staff Discounts Overtime EPF SOCSO

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**Additional Information**
**Job Number** 25116687
**Job Category** Food and Beverage & Culinary
**Location** Four Points by Sheraton Kuala Lumpur City Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia, 50450 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Day-to-Day Operations**
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
**Leading Food and Beverage Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
- Monitors alcohol beverage service in compliance with local laws.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Ensures recognition is taking place across areas of responsibility.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

**Additional Information**
**Job Number** 25112661
**Job Category** Food and Beverage & Culinary
**Location** W Kuala Lumpur, No 121 Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50450VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Assisting in Management of Restaurant Team**
- Handles employee questions and concerns.
- Monitors employees to ensure performance expectations are met.
- Provides feedback to employees based on observation of service behaviors.
- Assists in supervising daily shift operations.
- Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
**Conducting Day-to-Day Restaurant Operations**
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
- Ensures compliance with all restaurant policies, standards and procedures.
- Monitors alcohol beverage service in compliance with local laws.
- Manages to achieve or exceed budgeted goals.
- Performs all duties of restaurant employees and related departments as necessary.
- Opens and closes restaurant shifts.
**Providing Exceptional Customer Service**
- Interacts with guests to obtain feedback on product quality and service levels.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Encourages employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints, seeking assistance from supervisor as necessary.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Meets and greets guests.
**Conducting Human Resource Activities**
- Supervises on-going training initiatives.
- Uses all available on the job training tools for employees.
- Communicates performance expectations in accordance with job descriptions for each position.
- Coaches and counsels employees regarding performance on an on-going basis.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Restaurant Manager.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

Are you a seasoned leader with a passion for delectable food and the ability to inspire and lead a dynamic team? If you believe that good food truly starts with great people, then you're the perfect fit for our A&W family! We're on the lookout for

Assistant Restaurant Manager / Manager-in-Training

to take our iconic flavors to the next level. Overview: As an

A

&W Assistant Restaurant Manager / Manager-in-Training,

you'll be in charge of upholding the rich tradition of A&W - serving delicious fast food in a welcoming atmosphere. You'll be the driving force behind our commitment to exceptional food quality, outstanding customer service, and a memorable dining experience. Manage the daily shift management of the restaurant to meet and maintain A&W operations standards. Work Location: Selangor Perak Penang Kuala Lumpur Negeri Sembilan Johor Duties and Responsibilities: To assist the Restaurant General Manager in achieving the set targets in store operations KPI’s. To lead and manage shifts in achieving CHAMPS standards and company goals. Ensuring the shift is properly staffed and ready to handle business volume. To maintain effective communication at all times. To assist in active recruiting plans when necessary. To deliver great customer service and achieve service targets during the shift. To handle all customer complaints and resolve them in a timely manner. To assist the Restaurant General Manager with payroll, attendance, administrative tasks, and paperwork as needed. To provide coaching to Team Members on their day-to-day operations. To conduct On Job Training (OJT) or Classroom training to Team Members on a regular basis. Qualifications & Requirements: Degree or diploma in any discipline. 1 year of experience in F&B or service-related experience. Good technical or SOP knowledge. Proven ability to uphold operations and company standards. Willing to learn, responsible, and maintain a positive attitude with a high level of energy at all times. Fresh graduates and those who are passionate about food and excellent service are encouraged to apply.

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**Description:**
**Join Our Leadership Team at Alila Bangsar Kuala Lumpur!**
We are looking for a passionate and capable Restaurant Manager to lead the full operations of our vibrant dining outlet. You will take ownership of the guest journey, team performance, and business success-blending daily hands-on leadership with long-term planning. This is a single-restaurant operation where your role makes a significant impact, reporting directly to the General Manager.
**Your Role**
+ Oversee all aspects of the restaurant and bar operation, from service excellence to operational efficiency.
+ Ensure guest satisfaction and consistent service aligned with Hyatt standards and Alila's experience.
+ Monitor and optimize profitability, cost control, and sales initiatives.
+ Collaborate with the Culinary team to maintain smooth service and consistent food quality.
+ Execute promotions and collaborate on restaurant marketing strategies.
+ Lead and inspire the service team, handling recruitment, training, and performance development.
+ Maintain cleanliness, food safety, and hygiene standards in full compliance with local laws and Hyatt policies.
+ Be present and hands-on during key service periods, coaching the team on the floor.
+ Take the lead on guest recovery and feedback resolution.
+ Oversee inventory, ordering, and maintenance of restaurant equipment.
**Qualifications:**
**Qualifications**
+ Minimum of 3 years' experience in restaurant operations, with at least 1 year in a supervisory or managerial role.
+ Strong team management and customer service skills with a hands-on approach.
+ Proficient in restaurant POS systems, inventory control, and daily operations management.
+ Knowledge of food safety and hygiene practices as per Malaysian Food Act standards.
+ Comfortable working in a fast-paced environment and resolving operational challenges quickly.
**Primary Location:** MY-10-Kuala Lumpur
**Organization:** Alila Bangsar Kuala Lumpur
**Job Level:** Full-time
**Job:** Food and Beverage
**Req ID:** KUA002951
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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Restaurant Manager - Alila Bangsar Kuala Lumpur

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Restaurant Manager - Alila Bangsar Kuala Lumpur

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Hyatt Join Our Leadership Team at Alila Bangsar Kuala Lumpur!

We are looking for a passionate and capable Restaurant Manager to lead the full operations of our vibrant dining outlet. You will take ownership of the guest journey, team performance, and business success—blending daily hands-on leadership with long-term planning. This is a single-restaurant operation where your role makes a significant impact, reporting directly to the General Manager. Join Our Leadership Team at Alila Bangsar Kuala Lumpur!

We are looking for a passionate and capable Restaurant Manager to lead the full operations of our vibrant dining outlet. You will take ownership of the guest journey, team performance, and business success—blending daily hands-on leadership with long-term planning. This is a single-restaurant operation where your role makes a significant impact, reporting directly to the General Manager.

Your Role

Oversee all aspects of the restaurant and bar operation, from service excellence to operational efficiency. Ensure guest satisfaction and consistent service aligned with Hyatt standards and Alila’s experience. Monitor and optimize profitability, cost control, and sales initiatives. Collaborate with the Culinary team to maintain smooth service and consistent food quality. Execute promotions and collaborate on restaurant marketing strategies. Lead and inspire the service team, handling recruitment, training, and performance development. Maintain cleanliness, food safety, and hygiene standards in full compliance with local laws and Hyatt policies. Be present and hands-on during key service periods, coaching the team on the floor. Take the lead on guest recovery and feedback resolution. Oversee inventory, ordering, and maintenance of restaurant equipment.

Qualifications

Minimum of 3 years’ experience in restaurant operations, with at least 1 year in a supervisory or managerial role. Strong team management and customer service skills with a hands-on approach. Proficient in restaurant POS systems, inventory control, and daily operations management. Knowledge of food safety and hygiene practices as per Malaysian Food Act standards. Comfortable working in a fast-paced environment and resolving operational challenges quickly.

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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