327 Customer Service jobs in Pasir Gudang

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• To provide frontline service to customers.
• To deliver quality customer service in accordance with Bank's internal policies.
• To perform back-office functions as well as rendering customer service support.
• To contribute towards branch's deposit growth and cross-selling Deposit / Investment / Bancassurance / Banca Takaful products.

• To take proactive actions to prevent fraud and losses (internal & external).
• To contribute to deposit growth by soliciting new accounts.
• To assist in managing cost control for the branch as per approved budget.

• Perform daily branch activities in accordance with Bank's internal policies and regulatory requirements.
• Ensure effective cash handling and that Mid Day and End of Day cash balancing is performed in accordance with procedures.
• Ensure accuracy in day-end balancing within a reasonable time.
• Maintain compliance with individual teller/drawer limits.
• Adhere to Bank's standard average serving time and average waiting time.
• Bundle and cross-check vouchers at the end of each day.
• Ensure compliance with regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS, etc.
• Maintain satisfactory audit ratings and resolve issues within the specified timeframe.
• Perform filing, printing daily reports, bundling vouchers, submitting documents via DIS, and preparing monthly reports.

• Ensure efficient customer service to meet SLA and address customer complaints promptly.
• Maintain accuracy and error-free service delivery.
• Attend to customer inquiries and complaints immediately, following escalation procedures.
• Maintain good rapport with internal and external customers.

• Manage resources such as annual leave, attendance, and participate in branch meetings.
• Participate in staff development, including on-the-job training (SOJT) and coaching.

• Manage ad-hoc assignments from management.
• Participate in CSR activities.
• Ensure cleanliness of the bank premises and SSL area.
• Perform relief duties as required, ensuring compliance with onboarding and policy for new accounts (SA/CA/FD/SDB).

• Participate in branch-organized events.
• Attend training on compliance, regulatory updates, product knowledge, customer service, and personal development.
• Uphold AFFINBANK’s DNA and team spirit.

• Receive all request or complaint work orders made by user via telephone or (hardcopy) request form and register it in the Management Information System or ASIS.
• Determine whether the work requested is within the contract scope, listed or unlisted activities, scheduled or non-scheduled work.
• For request with priority status 'emergency', assign the service request work order to the respective skilled maintenance personnel and inform the Facility Manager.
• For request work order with priority status 'Normal'/ Complaint/NCR, assign service request or complaint to respective vendors.
• To coordinate with vendor staff, Facility Manager, Executive Operation and Executive Service Engineer to ensure that all the completed work order to obtain internal validation and customer acceptance.
• To key in all the completed work orders done by vendor's staff in the Management Information System or ASIS.
• To update and provide feedback to superior on the request and complaints from users.
• To check with the customers/users' satisfaction after the work done provided by the Company.
• Manage and implement hospital program effectively; handle customers' grievances, complaints and dissatisfaction; providing feedback to customers and top management.
• Responsible to build good rapport with the customers and enhance Company's image by providing high quality services to them from time to time.
• To provide Reports and Analysis on Work Order and Complaint as required including proposals for improvement.

Job Types: Full-time, Contract

Contract length: 36 months

Pay: RM1, RM1,900.00 per month

Benefits:

• Health insurance
• Maternity leave
• Professional development

Ability to commute/relocate:

• Johor Bahru: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 1 year (Required)

Language:

• Bahasa (Required)

Location:

• Johor Bahru (Required)

Work Location: In person

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills in Mandarin and English
• Ability to multi-task, organize, and prioritize work
• Willing to work onsite
• Willing to work as per working schedule

Company Description

Medivest Sdn. Bhd. is a leading healthcare facility management company with over 25 years of experience. We offer comprehensive services such as facility management, maintenance, asset management, biomedical engineering, hygiene, and green building services. Supported by specialized subsidiaries, Medivest ensures quality, sustainability, and growth in the healthcare sector. Our commitment is to provide peace of mind and exceed expectations for asset owners.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Negeri Sembilan, Melaka & Johor. The Customer Service Representative will handle day-to-day tasks including addressing customer inquiries, resolving issues, maintaining customer satisfaction, and ensuring a positive customer experience. The role requires efficient communication and problem-solving skills to deliver excellent customer service.

Qualifications

• Customer Service, Customer Support, and Customer Experience skills
• Capabilities in ensuring Customer Satisfaction
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced on-site environment
• Proficiency in problem-solving and conflict resolution
• Proficiency in Microsoft Words and Excel.
• Prior experience in a similar role is advantageous
• High school diploma or equivalent; additional qualifications are a plus

Company Description

We suggest you enter details here.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Johor Baharu. The Customer Service Representative will handle day-to-day tasks such as interacting with customers, processing orders, addressing inquiries, and resolving issues to ensure customer satisfaction. The role also includes maintaining accurate records of customer interactions, providing timely responses, and collaborating with other departments to meet customer needs and improve overall customer experience.

Qualifications

• Customer Service and Customer Support skills
• Experience in Customer Satisfaction and Customer Experience
• Excellent communication and interpersonal skills
• Problem-solving and conflict resolution abilities
• Ability to work in a fast-paced environment and manage multiple tasks effectively
• Familiarity with customer service software and tools is a plus
• High school diploma or equivalent; additional qualifications

Job requirements:

• Customer service experience

• Good communication skills and attention to detail

• Responsible for customer group management, user interaction and problem solving

Company Description

Handling Inbound/Outbound calls and emails.

Role Description

This is a full-time on-site role located in Johore, Malaysia for a Customer Service Representative. The Customer Service Representative will be responsible for providing customer support, ensuring customer satisfaction, and delivering a positive customer experience on a day-to-day basis.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Satisfaction skills.
• Experience in ensuring Customer Service and Customer Experience.
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment.
• Fluency in multiple languages is a plus but not a requirement.
• Previous customer service experience is preferred.
• High school diploma or equivalent.

Benefits
Expected salary approx RM3000.

KPI Allowance provided.

Project Allowance (depending on the project) provided.

Annual Leave, etc.

EPF, SOCSO, EIS.

• Manage large amounts of incoming phone calls
• Generate customer queries and solve on time
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2, RM2,600.20 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Johor Bahru (Johor Bahru): Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Location:

• Johor Bahru (Johor Bahru) (Required)

Work Location: In person

Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking). In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

Qualifications

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks and work under pressure.
• Flexibility to work on rotational shifts, including weekends and public holidays.
• Based in Johor or willing to relocate.

What We Offer

• Competitive salary and benefits package.
• Paid training and career development opportunities.
• A supportive and diverse work environment.
• Opportunities to grow within the company.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
• Document customer interactions and update records in the system.
• Escalate complex issues to the relevant teams when necessary.
• Work closely with team members and supervisors to achieve performance targets and service level agreements.
• Maintain a positive and customer-first attitude at all times.

Job Types: Full-time, Permanent

Pay: RM3, RM4,500.00 per month

Benefits:

• Professional development

Work Location: In person