42 Customer Service jobs in Pasir Gudang

Overview

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills in Mandarin and English
• Ability to multi-task, organize, and prioritize work
• Willing to work onsite
• Willing to work as per working schedule

• Entry level

• Full-time

• Customer Service, Administrative, and Consulting

• Outsourcing and Offshoring Consulting, Office Administration, and Marketing Services

Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME . In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls . You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience

• Proficiency in Mandarin (spoken and written) and English
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply
• Strong communication and problem-solving skills
• Ability to handle multiple tasks and work under pressure
• Flexibility to work on rotational shifts, including weekends and public holidays
• Willing to work night shift

• Competitive salary and benefits package
• Paid training and career development opportunities
• A supportive and diverse work environment
• Opportunities to grow within the company

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner
• Provide accurate information, solutions, and assistance to customers
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism
• Document customer interactions and update records in the system
• Escalate complex issues to the relevant teams when necessary
• Work closely with team members and supervisors to achieve performance targets and service level agreements
• Maintain a positive and customer-first attitude at all times

• Entry level

• Full-time

• Customer Service

• Outsourcing and Offshoring Consulting

Company Description

GAINS Education Group Malaysia Sdn Bhd (GAINS) is a leader in the private education sector, offering a full range of education services from preschool through secondary level for both national and international segments. The company owns the trademarks Genius Aulad, IDRISSI International School, and Sekolah TINTA. With over 20 years of success, GAINS is recognized for nurturing academic excellence and instilling good values in children, setting a national benchmark for quality education in Malaysia.

Role Description

This is a full-time, on-site role for a Customer Service Executive located in Johor Baharu. The Customer Service Executive will be responsible for managing customer inquiries, providing support and assistance, ensuring customer satisfaction, and maintaining customer service standards. The role involves interacting with customers through various channels, resolving issues, and ensuring a positive experience with the company's services.

Qualifications

• Strong Interpersonal Skills, Customer Satisfaction, and Customer Support skills
• Proficiency in Customer Service and Customer Service Management
• Excellent written and verbal communication skills
• Ability to handle and resolve customer issues effectively
• Experience in the education sector is a plus
• Bachelor's degree in relevant field is preferred

1. Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectation.
2. Monitor and analyze the performance of solar PV systems on daily basis.
3. Resolve product or service problems by understanding the customer's complaint, identifying the cause of the problem, and providing the best solution.
4. Maintain existing customer relationships to ensure continued business with the company.
5. Prepare quotations and follow up with customers for their acceptance.
6. Prepare monthly performance report of the solar system to customers.
7. Engage with client and technical team together to resolve customer’s project issue.
8. Share valuable client feedback to enhance the company's customer-centric strategy in all departments by implementing action plans.
9. Work closely with various departments to support their initiatives. Collaborate with internal and external stakeholders to resolve issues and improve processes.
10. Build and maintain long term business relationship with new and existing customers.
11. Organize and update all departmental documentation, customer records, ensuring accessibility and accuracy.
12. Demonstrate flexibility and adaptability in responding to changing business needs and priorities.
13. Prepare and submit weekly sales progress reports, sales forecasts, and renewal status updates to management.

1. Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s
2. Degree/Post Graduate Diploma in any field (Engineering field is an added advantage).
3. Required language(s): Bahasa Malaysia, English and Mandarin speaking is an added advantage (will be required to deal with Mandarin speaking clients.)
4. Required skill(s): Computer literate with good knowledge of Microsoft Office, strong communication skills
5. Attitude: Customer and service-oriented, energetic and enthusiastic about interacting with people.
6. Team player, self-motivated to learn, effective communicator, and patient.
7. Capable of working independently and autonomously, while also being able to handle multiple tasks simultaneously.

Employment Type: Full-Time

Responsibilities: * Processing customers' orders including sea & air (export & import) shipments, local & cross-border trucking, customs clearance & OGA handling.
* Engage, coordinating & building relationship with customers & vendors.
* To support marketing team in pricing & quotation.
* Optimising available resources to address and solve logistics issues.
* Meticulous in jobs handling.
* Complying to all export & import rules and regulations.
* Maintaining accurate & consistence jobs records & billings.

Job Location: Johor

Other Location: Taman Molek, Johor Bahru

Years of Experience: 2

Age Range of Candidate: 25 - 45

Monthly Salary: MYR2200-MYR3500

Requirements: * Candidate must possess at least a Diploma in Logistics/Business Studies/Commerce/Marketing or equivalent qualification.
* Candidate must be able to speak & write in fluent English & Malay Language (Mandarin is an added advantage).
* Proficiency in Microsoft Words, Excel & Power Point.
* Fast learner, dedicated, motivational and a good team player.
* Able to work under pressure and demanding deadlines.
* Good communication skills.
* Min 2 years experiences in similar industry.

This job is Customer Service - Front Desk at Evolt Karting in Johor. You might like this job because: Fun working environment, free karting, monthly incentives, career growth, and more perks!

Evolt Karting, the No.1 Indoor Electric Karting Centre in Malaysia is expanding and we are extremely excited for you to join us at our new branch in Johor! Are you looking for a job filled with fun, passion, teamwork, and an amazing atmosphere? Look no further and join our ever growing family!

Job Benefits:

Free Karting during Staff-Runs.

Monthly Staff Incentives and Rewards.

OT Payments provided and Extra during National Public Holidays.

Yearly Increments, Incentives & Bonus Structure.

Career Development and Leadership Opportunities.

Jobscope (Full Training Provided):
- Ensure guests is having a great experience by being welcoming and polite.
- Welcome customers.
- Provide general information about our services.
- Dispatch the calls when required.
- Manage the cashier and sales transactions.
- Ensure the venue is neat, clean, and tidy.
- Provide secretarial and administrative support if and when required.

- SPM Holders and Fresh Graduates are welcome to apply!
- Good Communication (energetic & friendly), Hardworking (proactive & helpful), has Integrity (honest & responsible), highly committed to the job and able to work as a Team.

- Able to work on Weekends with 6 Working Days and 1 Offday per week (Shift and Rotation based with 45 hours per week).

- We require at least a decent level of communication and will provide you with full job training regardless of your knowledge, education, background or experience! If you have the passion to learn, we have the passion to teach!

Work Schedule: Monday-Sunday (45 hours of work per week with 6 Days of Work and 1 Day off).
Work Time: Day Shift at 9.30am-6.00pm (1 hour break) & Evening Shift at 4.00pm-12.30am (1 hour break).

Customer Service

Cashiering

Retail Operations

Be part of the pioneering team of the first ever all Electrical Karting experience in Malaysia!

Ample and spacious parking space for everyone! Leave your worries of finding parking, behind!

We believe in passion, teamwork, and never leaving another person behind! We are all in this together, and will succeed as one!

We wil provide you with full job training regardless of your knowledge. If you have the passion to learn, we have the passion to teach!

We are a new startup which means you will be part of the core team in this Company, where endless opportunities awaits!

We believe that a strong foundation starts from team work and helping each other!

EVOLT KARTING is founded and is fuelled by the inexhaustible passion of decorated Malaysian international racing driver - Weiron Tan. Former Audi Sport Asia works driver, World Endurance Championship (WEC) race winner, and former Caterham F1 Junior Development driver, Weiron has more than earned his stripes in the field, a man determined to push his limits and boundaries in chasing the next racing high.It is this.