84 Customer Service jobs in Miri

Be the Voice of Trust in the Future of Finance

Step into the world of fintech where every conversation builds confidence. In this role, your communication skills will bridge borders, support customers, and help shape the future of digital finance. Here, you'll make your mark by empowering clients worldwide while working from the comfort of your home in Malaysia. Experience international opportunities without leaving your country.

Job Description

As a Customer Service Representative (Mandarin Speaking), you will deliver prompt and accurate support across email, live chat, and phone, ensuring client satisfaction while helping them navigate fintech products and services.

Job Overview

Employment type: Full-time

Shift: Shifting

Work setup: Work From Home, Malaysia

• Remote/Work from home arrangement
• Eight (8) days annual leave
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses

The Qualifications We Seek

• Minimum 1.5 years of customer service experience
• High school diploma or equivalent (minimum educational requirement)
• Proficient in English (spoken and written)

Your Daily Tasks

• Respond promptly and effectively to customer inquiries via email, live chat, and phone
• Assist customers with account-related issues, technical troubleshooting, and product inquiries
• Provide accurate guidance on cryptocurrency trading, security measures, and account management
• Collaborate with internal teams to resolve escalated concerns
• Maintain detailed documentation of customer interactions and follow service protocols
• Exceed performance targets while supporting the success of the customer service team

About the Client

Empowering Finance, Building Confidence

Our client is a trusted financial services provider specializing in innovative solutions for the digital economy. They focus on delivering seamless customer support and account management in the evolving cryptocurrency and fintech industry. With a dedication to efficiency and customer satisfaction, they continue to help clients worldwide confidently navigate financial services.

Welcome to Emapta Malaysia!

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning.

Remote

Location: Remote ( Work from homeinMalaysia )

Category: Full time position, 40 hours per week

Company Overview

TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010.

Think Academy , the international brand of TAL, has established campuses in many countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia and so on.

In addition to the core teaching services, Think Academy is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals (SDGs) with UNESCO (TAL has established an strategic partnership with UNESCO since 2019).

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English .

This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

Key Responsibilities:

• Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.
• Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services.
• Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.

Qualifications:

• Fluent in English (both spoken and written).
• Quick to learn and master the basic knowledge required for work, with some experience in graphic software.
• Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
• No work experience required

The successful candidate will be a proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service.

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Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME. In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

• Proficiency in Mandarin (spoken and written) and English
• Previous experience in customer service or a call center environment is an advantage, but fresh graduates are welcome to apply
• Strong communication and problem-solving skills
• Ability to handle multiple tasks and work under pressure
• Flexibility to work on rotational shifts, including weekends and public holidays
• Willing to work night shift

• Competitive salary and benefits package
• Paid training and career development opportunities
• A supportive and diverse work environment
• Opportunities to grow within the company

• Handle incoming customer inquiries via email, chat, and phone in a professional and timely manner
• Provide accurate information, solutions, and assistance to customers
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism
• Document customer interactions and update records in the system
• Escalate complex issues to the relevant teams when necessary
• Work closely with team members and supervisors to achieve performance targets and service level agreements
• Maintain a positive and customer-first attitude at all times

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Outsourcing and Offshoring Consulting

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This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.

The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program
  
  
  

• Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience.
• Provide clear and concise information about MoneyHero's products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals and objectives.
  
  
  

• Fluency in written and spoken Hong Kong's Cantonese is mandatory.
• Good written and verbal communication skills in English.
• Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Positive and professional attitude.
• Ability to work independently and as part of a team.
  
  
  

• Familiarity with Hong Kong’s financial services industry.
• Experience using Zendesk as ticketing tool
  
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Industries Construction

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This is a fully remote role based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.

The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.

Key Responsibilities

• Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience.
• Provide clear and concise information about MoneyHero's products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals and objectives.

Qualifications

• Fluency in written and spoken Hong Kong's Cantonese is mandatory.
• Good written and verbal communication skills in English.
• Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Positive and professional attitude.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Familiarity with Hong Kong’s financial services industry.
• Experience using Zendesk as a ticketing tool

Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.

Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.

Culture : We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.

Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.

Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group

MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and are committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

When you apply for a job on this site, the personal data contained in your application will be collected by MoneyHero Group. Your data is stored in a range of systems and formats and will be processed for recruitment purposes in accordance with applicable data protection laws and the group's privacy policy. Your information may be shared internally for the recruitment process and with service providers involved in recruitment activities. For details, see the group's privacy and data handling information.

The Customer Service Clerk is responsible for delivering excellent customer service by handling inquiries, processing orders, and resolving issues. The role requires strong communication skills, attention to detail, work efficiently in a fast-paced environment, and maintain a positive customer experience.

Working Hours: 6:00 AM - 3:00 PM

Off Day: Once per week (arranged accordingly)

Basic Requirements

• Language Skills: Proficient in both Chinese and Malay.
• Communication Skills: Clear articulation, fluent expression, and strong listening and response abilities.
• Service Orientation: Polite, patient, attentive, and highly customer-focused.
• Computer Skills: Proficient in common office software.

Job Skills Requirements

• Customer Communication: Ability to quickly understand customer needs and provide accurate responses.
• Problem-Solving: Capable of handling complaints or unexpected situations with sound judgment and adaptability.
• Product Knowledge: Well-versed in company products/services to provide professional advice.
• Teamwork: Able to collaborate effectively with colleagues and other departments.

Work Attitude Requirements

• Timely, proactive and responsible.
• Maintain professionalism and courtesy, even when dealing with emotionally challenging customers.

Job Scope:

• Interpret on-demand calls from multiple industries (medical, insurance, legal, utilities, etc.) – training provided
• Act as a bridge for seamless communication between English and Mandarin/Cantonese speakers

Compensation & Benefits:

• Basic salary: RM4,800
• Internet reimbursement (claim basis)+ incentives for completing required hours
• Headset & electronic tablet provided (candidate must have own laptop)