107 Customer Service jobs in Kuching

Welling to traveling to from Kuching to Miri

own transport - car

• Able to deliver great customer service to walk-in customer

• Able to communicate well with customers through phone calls

• English Malay and Chinese (Prefer)

Job Type: Full-time

Pay: RM1, RM1,900.00 per month

Language:

• Mandarin (Required)
• Bahasa (Required)

Work Location: In person

Talent Partner | VDart Malaysia | Hiring for Tech roles

This is a WFH Opportunity - 24/7 rotational shifts

RESPONSIBILITIES

• Respond to customer queries in a timely and accurate way, via chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to aid
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved

REQUIREMENTS

• Min 1 year experience as a Customer Support or similar CS role (Live Chat)
• Familiarity with Cryptocurrency industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• SPM and above
• Mandarin proficiency is an added advantage

Seniority level: Associate

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting

We are an equal opportunities employer and welcome applications from all qualified candidates.

Be the Voice of Trust in the Future of Finance

Step into the world of fintech where every conversation builds confidence. In this role, your communication skills will bridge borders, support customers, and help shape the future of digital finance. Here, you'll make your mark by empowering clients worldwide while working from the comfort of your home in Malaysia. Experience international opportunities without leaving your country.

Job Description

As a Customer Service Representative (Mandarin Speaking), you will deliver prompt and accurate support across email, live chat, and phone, ensuring client satisfaction while helping them navigate fintech products and services.

Job Overview

Employment type: Full-time

Shift: Shifting

Work setup: Work From Home, Malaysia

• Remote/Work from home arrangement
• Eight (8) days annual leave
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses

The Qualifications We Seek

• Minimum 1.5 years of customer service experience
• High school diploma or equivalent (minimum educational requirement)
• Proficient in English (spoken and written)

Your Daily Tasks

• Respond promptly and effectively to customer inquiries via email, live chat, and phone
• Assist customers with account-related issues, technical troubleshooting, and product inquiries
• Provide accurate guidance on cryptocurrency trading, security measures, and account management
• Collaborate with internal teams to resolve escalated concerns
• Maintain detailed documentation of customer interactions and follow service protocols
• Exceed performance targets while supporting the success of the customer service team

About the Client

Empowering Finance, Building Confidence

Our client is a trusted financial services provider specializing in innovative solutions for the digital economy. They focus on delivering seamless customer support and account management in the evolving cryptocurrency and fintech industry. With a dedication to efficiency and customer satisfaction, they continue to help clients worldwide confidently navigate financial services.

Welcome to Emapta Malaysia!

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning.

Remote

Location: Remote ( Work from homeinMalaysia )

Category: Full time position, 40 hours per week

Company Overview

TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010.

Think Academy , the international brand of TAL, has established campuses in many countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia and so on.

In addition to the core teaching services, Think Academy is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals (SDGs) with UNESCO (TAL has established an strategic partnership with UNESCO since 2019).

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English .

This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

Key Responsibilities:

• Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.
• Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services.
• Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.

Qualifications:

• Fluent in English (both spoken and written).
• Quick to learn and master the basic knowledge required for work, with some experience in graphic software.
• Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
• No work experience required

The successful candidate will be a proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service.

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Admin Cum Customer Service

Job Requirements:

• Able to write and communicate in Mandarin to effectively communicate with Mandarin-speaking clients.
• Positive and professional attitude
• Attention to detail
• Respond promptly to customer inquiries
• Multitasking abilities
• Patient
• Excellent communication and listening skills
• Strong phone contact handling skills
• Great problem solving skills
• Basic computer skills

Job Scope:

• Inventory tracking and control
• Arranging delivery routing for lorry driver
• Able to attend to customers in a helpful and well mannered way
• Handling/preparing documents related to delivery and shipping
• Updating relevant information into Google sheets
• Track customers' goods and update packing lists
• Liase with China regarding day to day tasks
• Able to communicate with suppliers
• Liase with local partners regarding outstation delivery/container haulage/declaration

Job Description

• Handling customer complaints
• Responding promptly to customer inquiries
• Reviewing customer policies
• Meet with the customer outdoor to provide service (If Necessary)
• Answering customer questions

Requirement:

• Must have a Transport
• SPM or above
• Team Player
• Self-discipline
• Willing to learn
• Can speak English and Mandarin to effectively communicate with Mandarin-speaking clients.

Benefits

• Training will be provided
• EPS/EIS/SOSCO
• Annual Leaves

About the role

In this full-time role, you will be the friendly voice that our customers rely on, providing exceptional service and support to ensure their needs are met. Working in a fast-paced, collaborative environment, you will play a vital role in delivering an outstanding customer experience.

What you'll be doing

1. Handle messages from customers in a professional and courteous manner
2. Cross-industry customer service
3. Provide accurate and timely information to customers about our products, services, and policies
4. Troubleshoot and resolve customer issues efficiently, escalating complex cases when necessary
5. Maintain detailed records of customer interactions and follow up on outstanding requests
6. Contribute to the continuous improvement of our customer service processes and procedures
7. Collaborate with cross-functional teams to enhance the overall customer experience

What we're looking for

1. Proficiency in Mandarin is essential to serve Mandarin-speaking customers.
2. Excellent communication and interpersonal skills, with the ability to build rapport with customers
3. Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
4. Proven track record of providing exceptional customer service in a fast-paced environment
5. Proficient in using various communication channels, including phone, email, and chat
6. Adaptable and able to work well in a team, as well as independently
7. Familiarity with the call centre or customer service industry is preferred

About the role

We are seeking an exceptional Customer Service Representative to join our dynamic team at DGSOL MARKETING'. As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met in a timely and professional manner. This full-time role is based in Kuching Sarawak.

What you'll be doing

• Responding to customer inquiries and requests via phone, email, and other communication channels
• Providing accurate and detailed information to customers about our products and services
• Resolving customer issues and complaints in a courteous and efficient manner
• Maintaining detailed records of customer interactions and following up on outstanding issues
• Identifying opportunities to improve customer satisfaction and suggesting ways to enhance our service offerings
• Collaborating with cross-functional teams to ensure a seamless customer experience

What we're looking for

• Excellent communication and interpersonal skills with a friendly and professional demeanor
• Strong problem-solving and critical thinking abilities to effectively handle customer inquiries and complaints
• Proficient in Mandarin is an advantage
• Previous experience in a customer-facing role, preferably in a call centre or customer service environment
• Ability to work in a fast-paced environment and adapt to changing priorities
• A genuine passion for providing exceptional customer service

Apply now to become our next Customer Service superstar

About the role

In this full-time role, you will be the friendly voice that our customers rely on, providing exceptional service and support to ensure their needs are met. Working in a fast-paced, collaborative environment, you will play a vital role in delivering an outstanding customer experience.

What you'll be doing

1. Handle messages from customers in a professional and courteous manner
2. Cross-industry customer service
3. Provide accurate and timely information to customers about our products, services, and policies
4. Troubleshoot and resolve customer issues efficiently, escalating complex cases when necessary
5. Maintain detailed records of customer interactions and follow up on outstanding requests
6. Contribute to the continuous improvement of our customer service processes and procedures
7. Collaborate with cross-functional teams to enhance the overall customer experience

What we're looking for

1. Proficiency in Mandarin is essential to serve Mandarin-speaking customers.
2. Excellent communication and interpersonal skills, with the ability to build rapport with customers
3. Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
4. Proven track record of providing exceptional customer service in a fast-paced environment
5. Proficient in using various communication channels, including phone, email, and chat
6. Adaptable and able to work well in a team, as well as independently
7. Familiarity with the call centre or customer service industry is preferred