3 Customer Service jobs in Kuching

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• To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank's internal policy and regulatory requirement.
• Ensuring the highest quality customer experience through customer service and image enhancement opportunities.
• To assist in referral and cross selling of deposits/investment/insurance/Wealth/Takaful products & cross selling activities towards achieving branch target.

• To assist in referral and cross selling of deposits/investment/Bancassurance/Banca Takaful products & cross selling activities towards achieving branch target.
• Prevention of Fraud and Losses (internal and external).
• To effectively control and monitor cost as per approved budget.
• Achieve branch Transactional Fee based income target as given.
• Achieve branch Lead Generation Fee Based Income target as given.

• Onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to on boarding process and policy.
• Ensure adherence to compliance on FSA/IFSA, PDPA, FEA, FATCA, CSR, PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD.
• Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book.
• Monitoring of ATM for any discrepancies, ATM card stock, security items.
• Check and review error correction and checking of daily vouchers.
• To verify overall cash balancing, related critical reports and cheque confirmation.
• Processing of daily Incheqs/OCS cheque as per procedures and guidelines.
• Protect the assets of branch and ensure its proper outlook (internal and external).
• Ensure that your branch back-up power supply is available at all times.
• To monitor GL entries and ensure timely reversal.
• Ensure that every subordinate complies with Branch Manual, BNM regulation and other statutory regulation.
• Ensure proper dual internal control and efficiency are maintained.
• Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
• Ensure timely submission of reports.
• Security & Maintenance Coordinator.
• Digital Video Recorder (DVD) & Close Circuit Television (CCTV).
• Maintain the upkeep and storage of telephone recorder.
• Verify clear image is displayed on CCTV monitor.
• DVR is in working condition & sufficient space for recording.
• Alarm Monitoring.
• Responsible for alarm testing once a month.
• Managing Security Personnel.
• To ensure verification of third party vendors accessing the premise.
• Electrical and mechanical appliances in working order and neatly displayed.
• Maintain branch cleanliness and promote conducive environment for both customers and staff.
• Responsible for management of IT/Non IT Asset/Fixed Assets.
• Conduct physical check and balance against fixed and IT assets listing.
• Recommend for write off of assets with written down book value.
• Others - Storage and Archival Coordinator.
• Ensure timely reporting of any lapses via Oprisk System.
• Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office.
• Reporting of Suspicious Transaction.
• Responsible for the renewal of all contracts and licenses.

• Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
• Ensure accuracy and error free in service delivery.
• Handle customer complaint and resolution within SLA.
• To manage the Safe Deposit Box facilities for all customer accounts.
• To ensure data key in the CIF is accurate.
• To manage the branch staff and facilities appearance in line with the Bank’s standard.
• Provide transaction/support activities for all customer accounts.
• Provide ongoing account maintenance support.
• Provide financial services information.
• Solve customer inquiries promptly.
• Monitor and support the collection and maintenance of high quality customer information.
• To process the following:
• Cheque book requisition.
• CASA maintenance.
• Documents for Account Services.
• Request for Audit Confirmation to Credit Administration.
• To observe deadlines on ad-hoc assignments.

• Resource management i.e. annual leave / attendance / branch meeting.
• Provide well managed, competent / customer-oriented staff.
• Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring/appraisals.

• Social Commitment activities involvement.

• Relief duties- ABM/BM.
• To administer other operational support functions.
• To manage and undertake ad-hoc assignments assigned by management from time to time.
• Main holder to Vault & Self Service Machines.

• To involve and contribute to any special project organized by branch.
• Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth.
• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit.