2 Customer Service jobs in Alor Setar
Assistant Manager, Customer & Agent Service Centre, Alor Setar
Posted 1 day ago
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Job Description - Assistant Manager, Customer & Agent Service Centre, Alor Setar (20001KG)
Job Number:20001KG
Discover the GREAT in your career.
As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurers for over a century, we have built a long-lasting legacy of trust with our customers across generations. The foundation of this trust includes Integrity, Initiative, and Involvement — from our honest and transparent customer relationships to our proactive approach in delivering the best insurance solutions.
Integrity, Initiative, and Involvement guide us. They drive us to do the right thing, take the lead, and prioritize 'we' over 'me'. Our mission is to make life great for our customers by understanding what matters most to them and helping them protect it.
As a purpose-driven organization committed to excellent service, we seek an experienced insurance professional to join as Head, Customer & Agent Service Centre at our Alor Setar Branch (Kedah) . In this management role, you will lead the branch to achieve operational goals aligned with our vision and mission to provide exceptional customer service.
The Role:
- Ensure compliance with deadlines and service turnaround time (TAT)
- Maintain adherence to Quality Objectives, TAT, Policies, Guidelines, and Branch Operational Guide (BOG)
- Delegate work to Customer Service Officers (CSO)
- Supervise and train staff on procedures, guidelines, and product knowledge
- Plan manpower and resources during peak hours
- Perform other related responsibilities
The Person:
- Possess a recognized degree in Management, Insurance, Business Studies, Administration, or related fields, or relevant professional qualifications (ACS, ACII, AMII, AII)
- Minimum 3-5 years’ experience in the insurance industry, with at least 2 years in a supervisory role
- Excellent leadership, management, and communication skills
- Strong problem-solving and strategic thinking abilities
- Good business and project management skills
- Proficient in Microsoft Office
Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants will receive fair consideration for employment.
#J-18808-LjbffrBilingual Customer Support Specialist
Posted 9 days ago
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Join to apply for the Bilingual Customer Support Specialist role at DataAnnotation .
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule.
We are looking for a bilingual professional to join our team and teach AI chatbots. You will have conversations in both Malay and English with chatbots to measure their progress and write new conversations to teach them appropriate responses.
Position Details:
- This is a full-time or part-time REMOTE position.
- You can select projects based on your interests.
- Work on your own schedule.
- Projects are paid hourly, starting at $23+ USD, with bonuses for high-quality and high-volume work.
Responsibilities (in Malay and English):
- Create diverse conversations on various topics.
- Write high-quality answers based on prompts.
- Compare the performance of different AI models.
- Research and fact-check AI responses.
Qualifications:
- A bachelor's degree (completed or in progress).
- Excellent writing and grammar skills.
- Strong research and fact-checking abilities to ensure accuracy and originality.
Additional Information:
- Payment is via PayPal; no money is required from applicants.
- PayPal handles currency conversions from USD.
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