84 Customer Service Representatives jobs in Miri

Overview

Good Life Property Management is seeking a Client Services Coordinator who is passionate about providing value to prospective customers. As the first point of contact, the Client Services Coordinator plays a vital role in creating a positive and welcoming environment for all prospective clients and other callers. As a Client Services Coordinator, you will be responsible for supporting our sales team by providing exceptional customer service and through various administrative tasks. The ideal candidate will have excellent communication and interpersonal skills (especially over the phone), great attention for detail, a passion for customer service, and a strong understanding of our company's value-focused approach. This position is fully remote and you can reside in any geographic location but you must be able to work 8-5 PST hours.

• Answers 100% of incoming phone calls, providing a warm and friendly first impression
• Qualifies prospective clients
• Answers basic questions about Good Life and services offered
• Manages & updates CRM database with new leads
• Schedules and secures appointments with new leads
• Coordinates and confirms appointments, while efficiently handling cancellations and reschedule requests for Business Development Managers
• Conducts outbound calls to prospective clients with the goal of booking appointments with Business Development Managers
• All other duties as assigned.

• Proven experience in a customer facing role
• A passion for providing exceptional customer service
• English proficiency
• Ability to create a welcoming environment on all phone calls
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
• Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously
• Strong internet, speed must be a minimum of 50 Mbps.
• Proficiency in Google Suite
• A willingness to learn and develop new skills and knowledge
• An understanding of and a commitment to our company's value-focused approach
• Experience in similar role
• This position is fully remote and you can reside in any geographic location but you must be able to work 8-5PST hours
• Hourly Rate: $8 - $9 per hour

• 100% of inbound calls answered
• Number of inbound and outbound calls handled.
• Discovery calls booked from both inbound and outbound efforts.
• Show rates for scheduled discovery calls.
• Conversion rates from discovery calls to closed sales.
• Contribution to overall appointment-to-close success for the Business Development team.

Good Life Property Management is an Equal Employment Opportunity employer. We are committed to providing a workplace free from unlawful discrimination in any of our programs or activities. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by applicable law.

Additionally, our organization participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit:

Overview

Sales Call Center Agent (English-speaking)

We are looking for a Sales Agent (English-speaking) to join our Call Center team at Neo Group.

• Contact potential customers via phone, email, or chat to introduce and explain our products or services
• Understand customer needs and preferences to recommend tailored solutions
• Provide accurate information and pricing to close sales and achieve sales targets
• Maintain detailed records of customer interactions and sales activities
• Stay up-to-date with product knowledge and industry trends to effectively address customer queries and objections
• Collaborate with other team members to achieve team sales goals
• Follow up with customers to ensure their satisfaction and build long-term relationships

• Fluent in English, both written and spoken
• Previous experience in sales or a similar customer-facing role
• Excellent communication and interpersonal skills
• Strong negotiation and persuasion skills
• Target-driven mindset with a passion for achieving sales goals
• Ability to work effectively in a fast-paced and results-oriented environment
• Good problem-solving skills and ability to overcome objections

• Remote work opportunity
• Flexible working schedule
• Interesting product
• Salary and bonuses based on your performance
• Learning opportunities
• Career growth prospects

Being part of Neo Group means more than just a job. It’s about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Commitment to Diversity: At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply.

Overview

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

• Respond to customer inquiries and requests over the phone, email and chat based on SOPs


• Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations


• Escalate and distribute customer issues to relevant departments as per guidelines


• Record, review and follow-up on requests and resolutions


• Investigate and research solutions


• Update customer records during conversations


• Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy

• Start Date: October 13, 2025


• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.


• Work Schedule: 5 days a week, 40 hours/week, 9 hour shift with 1 hour of unpaid break (09:00 AM to 09:00 PM Eastern Time) Monday to Friday & Saturday post training


• Experience & Knowledge: 1-2 years' experience of customer services, collections & retention in USA based B2C focused financial and banking services industry


• Traits & Behaviour: Problem solver, customer centric, excellent communication skills and solution-oriented mindset

• An opportunity to become a part of leading US based credit repair service provider


• Fulltime-Permanent role


• 100% Remote Work + Great Work Environment


• Base Salary: $4/hr


• Employee development, Management training, coaching & upskilling.


• Flexible Accruing Paid Time Off


• Company Holidays


• Birthday Time Off


• Eligible for health benefits after one (01) year of association

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Overview

LittleLives is a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Malaysia, Vietnam, and Indonesia. With almost 2000 schools as customers, our mission is to revolutionize education through technology and provide innovative solutions for our customers.

Customer Support Specialist to join our dynamic team. You will play a crucial role as the voice of LittleLives, ensuring a smooth, timely, and helpful customer experience across our platforms and services.

• Provide responsive, empathetic, and clear support to users via live chat, email, and calls
• Handle inquiries and issues related to our platform, work with internal teams to resolve
• Maintain accurate records of customer interactions and feedback
• Create and improve support documentation (FAQs, guides, help articles)
• Support onboarding of new users with product walkthroughs and training
• Collaborate with product and technical teams to report issues and suggest improvements
• Meet service level targets (e.g. response time, resolution time, satisfaction ratings)

• 2+ years of experience in customer support, preferably in SaaS, tech, or education
• Strong communication skills and a customer-first mindset
• Comfortable working remotely and across time zones
• Proficiency in Chinese or Malay (spoken and written) is a plus
• Familiarity with helpdesk tools (e.g., Freshdesk) is a plus
• Strong organizational and problem-solving skills
• Able to work independently and as part of a diverse, multicultural team

• Competitive salary with performance-based bonuses
• Remote-friendly, flexible work environment
• Meaningful work supporting educators and children across Asia
• Dynamic, fast-paced startup culture with room for growth
• Collaborative, innovative and supportive work environment

Customer Support Specialist (Remote, Full-Time | GMT+8 Hours)

EngageRocket is looking for a driven and customer-centric Customer Support Specialist to delight our customers by helping them leverage our software to build great workplaces with inspiring leaders.

If you thrive in a fast-paced, evolving environment and are eager to work autonomously while delivering great results, this is the perfect opportunity for you. We value individuals who are excited about innovating within their scope, continuously improving processes, and being empowered to make a difference.

About Us

EngageRocket is Asia's first funded employee feedback and analytics software, delivering HR tech solutions to companies across the region. Our mission is to build great workplaces by harnessing the power of people analytics to improve employee engagement and performance.

We operate in a collaborative, fast-paced environment where your contributions make a direct impact. Join our growing team and be part of a product that's shaping the future of leadership and people management.

Your Role

As a Customer Support Specialist, you will work with your customers daily to understand their challenges and help solve these accurately and on time, via email, chat, and phone. Your responsibilities will run the gamut from questions about invoices, via technical issues, to “how to” questions about the software, as well as closely partnering with the Customer Success team to enable your customers to use our platform to the fullest.

What You’ll Do

• Respond to customer queries promptly and accurately via email, live chat, and phone.
• Demonstrate empathy and a customer-first approach in every interaction.
• Troubleshoot, identify, and resolve technical issues, escalating when necessary.
• Assist customers in understanding how to use and maximize the benefits of our products and services.
• Maintain customer satisfaction and first response time through excellent service and problem resolution.
• Update internal systems to track customer interactions and technical problems.
• Collaborate with the broader team to share feature requests, process improvements, and actionable feedback.
• Partner closely with the Customer Success team to drive customer engagement and retention.

What You’ll Bring

• 2+ years of experience in a customer-facing role, preferably within SaaS or technology-driven industries.
• Exceptional written and verbal communication skills in English.
• A resilient, solution-oriented mindset with a knack for problem-solving.
• Comfort working in a fast-paced, ever-evolving environment.
• Familiarity with tools like Hubspot, Jira, or similar platforms.
• Knowledge or interest in HR, Organisational Development, or Psychology, with a strong aptitude for learning independently.

Why You’ll Love It Here

• Autonomy and ownership to innovate and make an impact.
• Work remotely, aligning with Singaporean hours (GMT+8) from anywhere.
• Join a passionate, collaborative, growth-focused team dedicated to transforming workplaces.
• Unbeatable culture (truly).

Reporting To: VP of Customer Success

Due to the high volume of applications, only shortlisted candidates will be contacted.