8 Customer Service Representatives jobs in Klang

Overview

We are hiring a

Customer Support Specialist

who will play a key role in managing complex post-sales escalations and ensuring a seamless customer experience. If you love to work with Chinese language skills and have strong communication abilities in customer experience and English, this is your chance to join a dynamic and customer‑focused team. Responsibilities

Be the main point of contact for Order Support in the Chinese market. Resolve Level 2 escalations (returns, replacements, critical complaints). Support and coach frontline (L1) support teams and onboard new L2 staff. Collaborate cross-functionally with Sales Ops, Legal, Logistics, and IT. Analyse trends, improve SOPs, and contribute to QMS updates. Lead or support CX and change management initiatives. Prepare reports and share insights with key stakeholders. Qualifications

Fluent in Chinese – Mandarin & Cantonese – and English (spoken & written). 2+ years of experience in customer service or escalation handling or IT support. Strong communication, problem‑solving, and negotiation skills. Proficient in Microsoft Office and CRM platforms. Able to prioritize and adapt in a fast‑paced environment. Company and Apply

We’re looking for a highly motivated, customer‑focused professional to join a multicultural team where language skills directly impact service excellence and business outcomes. How to Apply Apply via LinkedIn.

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Key Responsibilities: Customer Interaction:

Serve as the primary point of contact for customers, addressing inquiries and concerns via phone, email, and live chat. Order Processing:

Manage customer orders, ensuring timely delivery of products and services. Coordination:

Collaborate with sales, technical, and logistics teams to fulfill customer requirements and ensure smooth operations. Documentation:

Prepare and maintain accurate records of customer interactions, transactions, and necessary shipping documents. Issue Resolution:

Address and resolve customer complaints, providing appropriate solutions promptly. Market Analysis:

Stay updated with market trends, gather customer feedback, and provide insights for business improvement. Key Requirements: Educational Background:

A diploma or degree in Business Administration, Marketing, or a related field. Experience:

1-3 years in customer service, preferably within the automotive or industrial sectors. Communication Skills:

Proficiency in English and other relevant languages; excellent interpersonal skills. Technical Proficiency:

Familiarity with Microsoft Office and the ability to quickly learn company-specific software. Problem-Solving Abilities:

A proactive approach to identifying and resolving issues. Organizational Skills:

Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.

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1 day ago Be among the first 25 applicants We are hiring a

Customer Support Specialist

who will play a key role in managing complex post-sales escalations and ensuring a seamless customer experience. If you're a

love to speak Korean

with strong communication skills in

Customer experience, and English , this is your chance to join a dynamic and customer-focused team. Be the main point of contact for Order Support in Korea Resolve Level 2 escalations (returns, replacements, critical complaints) Support and coach frontline (L1) support teams and onboard new L2 staff Collaborate cross-functionally with Sales Ops, Legal, Logistics, and IT Analyse trends, improve SOPs, and contribute to QMS updates Lead or support CX and change management initiatives Prepare reports and share insights with key stakeholders ️ Fluent in

Korean, and English

(spoken & written) ️ 2+ years of experience in customer service or escalation handling or IT Support ️ Strong communication, problem-solving, and negotiation skills ️ Proficient in Microsoft Office and CRM platforms ️ Able to prioritize and adapt in a fast-paced environment You’ll work at the heart of a high-performing, multicultural team where your language skills and customer-first mindset will directly impact service excellence and business outcomes. How to Apply Apply via LinkedIn We look forward to hearing from you! Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Denave by 2x Get notified about new Customer Support Specialist jobs in

Petaling, Selangor, Malaysia . Customer Service Representative – Valve Services

Senior/Lead Customer Service Representative

Damansara, Selangor, Malaysia 3 weeks ago Petaling Jaya, Selangor, Malaysia 8 months ago Petaling Jaya, Selangor, Malaysia 5 days ago Customer Care Support Office Representative

Petaling Jaya, Selangor, Malaysia 3 days ago Petaling Jaya, Selangor, Malaysia MYR2,000.00-MYR3, hours ago Sales Support & Admin - Senior Process Executive

Petaling Jaya, Selangor, Malaysia 2 hours ago Senior Technical & Customer Support Specialist

Executive, Client Solutions Support (Maternity Relief - 6 months contract)

Petaling Jaya, Selangor, Malaysia 4 months ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Petaling Jaya, Selangor, Malaysia 1 month ago ASSISTANT TO CUSTOMER SERVICE / PROCUREMENT EXECUTIVES

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Overview Customer Service Executive

role at

PAJAK

— Kuala Lumpur, Malaysia.

Responsibilities

To efficiently handle inbound and outbound customer call inquiries.

To provide fast and timely solutions to all customer related problems.

To ensure customer satisfaction by providing excellent Customer Services.

To be constantly guided by company's service standards.

Effectively manage large numbers of incoming calls

Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Qualifications

Minimum education is Secondary School or higher.

Fresh graduates are encouraged to apply.

Able to converse in English, Bahasa Malaysia and Mandarin.

Previous working experience in customer service, or customer service-related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential.

Possess good telephone etiquette with a smiley voice.

Knowledge in handling basic computer (Microsoft Excel/Word etc).

Good communication and interpersonal skills.

Ability to multi-task, priorities and manage time effectively

Social media savvy

Benefits

Annual leave and sick leave

Bonus

EPF and SOCSO

Medical & Insurance Coverage

Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.

Career Progression opportunities - you maybe able to get promotion easily.

Details

Seniority level: Entry level

Employment type: Full-time

Job function: Customer Service

Industries: Sporting Goods

Location Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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JOB SCOPE: Attending to inbound, live chats, and emails Respond to customers' general queries, complaints/feedback in a timely and accurate way Manage customer complaints and feedback accordingly REQUIREMENTS: We are looking for energetic candidates eager to earn good money. Must be energetic, positive-minded, and a good team player Fresh graduates with a high drive to earn money will be considered Applicants should be Malaysian citizens NO EXPERIENCE NEEDED

- Training will be provided Excellent command of English in both verbal and written communication Start Date: 12th FEBRUARY 2025 Job Types: Full-time, Fresh graduate Pay: Up to RM3,200.00 per month BENEFITS: Opportunities for promotion Professional development Attendance bonus Overtime pay (HIGH OVERTIME PAYOUTS) Performance bonus SCHEDULE: Rotational shift Commence your career in Customer Service with a well-known global Business Process Outsourcing (BPO) firm! Initiate a significant move towards a prosperous professional path, accompanied by enticing benefits!

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Join to apply for the

Mandarin Speaker - Customer Service Advisor

role at

Tap Growth ai 1 day ago Be among the first 25 applicants Join to apply for the

Mandarin Speaker - Customer Service Advisor

role at

Tap Growth ai We're Hiring: Mandarin Speaker - Customer Service Advisor!

We are seeking a dedicated and experienced Mandarin-speaking Customer Service Advisor to provide exceptional support to our diverse clientele. The ideal candidate will have strong communication skills in both Mandarin and English, with a passion for delivering outstanding customer experiences and resolving inquiries efficiently. We're Hiring: Mandarin Speaker - Customer Service Advisor!

We are seeking a dedicated and experienced Mandarin-speaking Customer Service Advisor to provide exceptional support to our diverse clientele. The ideal candidate will have strong communication skills in both Mandarin and English, with a passion for delivering outstanding customer experiences and resolving inquiries efficiently.

Location:

Cyberjaya - Selangor, Malaysia

Work Mode:

Work From Office

Role:

Mandarin Speaker - Customer Service Advisor

Location: Prima 8, Cyberjaya, Malaysia

Total Salary: RM5,100 (Allowance included)

Project: Travel Platform

Language: Mandarin + B2 English (At least 1 year Customer Service experience, GDS system experience will be added advantage )

Joining date: 15th September 2025

Work Hour: Rotation Shift (Rotate on monthly basis)

Headcounts: 8

Education: SPM /Diploma/Degree

Role & Responsibilties

Supporting customer service (Inbound calls, email, live chat) Delivery excellent customer support & services and offering patient assistance at all times. Respond to customer’s inquiries over knowledge acquired through training (client product,

continuous improvement, and refresher courses).

Deliver customers support & services effectively through active communications. Meet and exceed all key performance indicators set by the company and the client. Adhere to given works roster including but not limited to weekends, public holidays, split off and rest

day due to business requirement.

Abide to De-escalation processes that involving dissatisfied customer.

Ready to make an impact?

Apply now and let's grow together! Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Tap Growth ai by 2x Sign in to set job alerts for “Customer Service Advisor” roles.

Customer Service Expert (Remote, Contract)

Customer Service Expert (Remote, Contract)

Petaling Jaya, Selangor, Malaysia 5 days ago Customer Service Expert (Remote, Contract)

Customer Service Representative – Valve Services

Client Success Representative (Remote, Contract)

Petaling Jaya, Selangor, Malaysia 5 days ago Petaling Jaya, Selangor, Malaysia 5 days ago Client Success Representative (Remote, Contract)

Cinema Crew Part Time ( The Summit Subang USJ )

Petaling Jaya, Selangor, Malaysia 2 days ago Petaling Jaya, Selangor, Malaysia 2 months ago Client Success Representative (Remote, Contract)

Cinema Crew Part Time ( Setia City Mall )

Petaling Jaya, Selangor, Malaysia 3 days ago Temporary Staff, MDEC Client Contact Centre (CliC)

Customer Experience Rep (1-year contract)

Petaling Jaya, Selangor, Malaysia 4 days ago Petaling Jaya, Selangor, Malaysia 9 months ago Petaling Jaya, Selangor, Malaysia 5 days ago Cinema Crew / Crew Leader ( GSC The Starling Mall )

Petaling Jaya, Selangor, Malaysia MYR1,000.00-MYR2,000.00 3 days ago Team , Customer Service Inbound (Call Centre)

Petaling Jaya, Selangor, Malaysia 2 months ago Petaling Jaya, Selangor, Malaysia MYR2,000.00-MYR2,900.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Executive - Customer Service and Documentation

Job title Executive – Customer Service and Documentation Grade C Department Customer Service and Documentation Grade Band Professional Reporting to Deputy Manager – Customer Service and Documentation Direct reports Job purpose Assist in issuing delivery orders for the imports, involves ensuring the accurate and efficient handling of all paperwork and records associated with the shipment of books. This includes preparing shipping documents, coordinating with carriers, tracking shipments, verifying delivery, and maintaining records for compliance and auditing purposes. The role ensures that books are shipped in a timely manner, meet all regulatory requirements, and reach their destination without issues. Main tasks and responsibilities Shipping Coordination Release export bookings and Bill of Lading (BL) accurately and on time. Send vessel schedules and arrange transshipments as required. Coordinate with liners to secure SOC space bookings, balance or return space when necessary. Customer Service Support Follow up and attend to customer inquiries related to rollover and change of destination (COD). Maintain ongoing communication with clients throughout the shipping process. Ensure timely responses to clients and principals, enhancing satisfaction and loyalty. Shipment Monitoring Track shipment progress and provide timely updates to clients. Resolve issues or delays by coordinating with relevant stakeholders. Verify payments and issue Original Bill of Lading (OBL), Telex Release, or Sea Waybill (SWB). Compliance & Documentation Ensure full compliance with local regulatory requirements. Prepare and manage all shipping documentation, including BLs, invoices, and packing lists. Maintain accurate records for auditing and compliance purposes. Professional Development Participate in training programs and continuous professional development initiatives. Key Performance Indicators (KPIs) | Regulatory Compliance – Ensure 100% compliance with local and company regulations in all shipping and documentation activities. (Weightage: 25%) | Client Response Timeliness – Achieve 100% timely response rate to all client and principal inquiries. (Weightage: 25%) | Customer Satisfaction – Deliver excellent service, maintaining a client satisfaction rating above 90%. (Weightage: 20%) | Documentation Accuracy – Ensure 100% accuracy in preparation and management of all shipping documents. (Weightage: 15%) | Issue Resolution Efficiency – Resolve all shipment-related issues within defined turnaround time. (Weightage: 15%) Key interactions (Internal | External) Internal: Finance | HR & Admin | Operations | Documentation | Sales Education requirements Language requirements Background and experience Competencies and skills Should have worked in Feeder/Shipping line for at least 2-3 years in executive role. Regulatory Compliance: Familiarity with international trade regulations, client procedures, and documentation requirements. Technology Proficiency: Utilizing software and technology platforms for booking shipments, tracking cargo, and managing documentation. Problem-Solving Abilities: Handling unexpected issues such as delays, damages, or changes in shipping schedules efficiently Core Competencies | Integrity & Accountability – Demonstrates honesty, keeps commitments, and takes responsibility for actions and outcomes. | Customer Focus – Understands and anticipates customer needs; delivers value-added solutions. | Collaboration – Builds and sustains effective working relationships within and across teams. | Communication – Expresses ideas clearly and listens actively to ensure understanding. | Problem Solving – Identifies issues and analyzes information to generate effective solutions. | Shipping & Documentation Expertise – Proficient in preparing and managing shipping documents such as BLs, invoices, and packing lists. | Operational Coordination – Coordinates bookings, shipment progress, and customer communications effectively. | Compliance Awareness – Familiarity with trade regulations and adherence to compliance standards. | Technology Proficiency – Skilled in logistics software and documentation systems. | Issue Resolution – Handles shipment delays, damaged goods, or incorrect shipments efficiently. Authorization Reporting manager Date: (signature) HR Date: (signature) Disclaimer: This job description is not an exhaustive list of accountabilities and activities. Job incumbents may be required to perform additional job-related tasks and duties as assigned

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