9 Customer Service Representatives jobs in Butterworth
Client Services Executive
Butterworth, Pulau Pinang
Matthews International
Posted 5 days ago
Job Viewed
Job Description
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SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.
POSITION SUMMARY
Coordinates projects from estimation to completion for assigned client(s). In coordination with Management serves as the main day-to-day contact on current projects for clients, internal departments, and vendors. Resolves the most complex problems using strong technical knowledge. Maintains client relationships by ensuring the delivery of high-quality services and solutions. May provide direction to other Production colleagues. JOB RESPONSIBILITIES
Serves as the main day-to-day contact on current projects for clients, suppliers, external partners, and Client Growth teams; provides timely responses to all inquiries (e.g. within one (1) business day). Attend client meetings as needed; serves as a Subject Matter Expert regarding production processes, capacity, timelines, etc. Ensures high quality standards in all client deliverables. Effectively coordinate client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitor project progress, and generation the client/project invoice. Translates client requests and requirements into detailed, and sometimes technical, instructions for production teams. Partners with the client, Client Growth, and project teams to resolve identified project issues. Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle. Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system. Partners with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed. Participates in, and sometimes lead, cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc. Creates strong and effective internal partnerships and collaborates across the business; listens and values the opinions of others. Is an effective team member; supports the team by pitching in at any level and effectively working across the organization to meet the needs of the business. Takes ownership of personal actions and outcomes; encourages and empowers others to do the same. Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change. Focuses efforts on achieving SMART objectives aligned to the Company’s Strategic Imperatives. Proactively seeks opportunities to increase knowledge, skills and abilities. Monitors and pursues upward and lateral growth opportunities to enhance expertise and drive career development. Supports the Client Growth teams by providing accurate information for inclusion in proposals as needed. Supports Company’s profitability efforts by focusing and encouraging others on the efficient, accurate and timely coordination of the assigned project activities. May perform other duties, as needed, to meet the needs of the business. QUALIFICATIONS / REQUIREMENTS
Diploma/ Degree in Business Studies, Management, Communication, Supply Chain Management or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job. Proven managing project coordination teams within a print, pre-press, or graphics manufacturing environment. Very good knowledge of SGK’s products, solutions and services a plus. Very good understanding of the market and business environment that affects the assigned clients. Very good understanding of effective Pre-media, Print, Photo Studio and/or Digital production, processes, roles, tools (digital and conventional) and workflow practices and trends. Very good understanding of Pre-press, Print production, and/or Graphic Design techniques and processes. Proficient to advanced in Pre-media and/or Creative Services and solutions. Very good people, organizational, and analytical skills (including attention to detail). Very good verbal and written communication skills. Proficient in Microsoft Office. Knowledge in SAP will be added advantage. Ability to assist others in the organization of projects, and to serve as a knowledge resource for other colleagues within the account team. Ability to interpret concept and/or brand guidelines through to artwork execution (e.g. digital, photographic, etc.). Ability to develop and maintain a collaborative relationship with peers and colleagues in one or more areas of the organization. Ability to build and maintain effective relationships with internal clients and/or external clients (e.g. printers, product manufacturers, service providers, and/or clients). Ability to work well in a team environment, working autonomously, to handle a heavy workload, to prioritize work, and to meet assigned deadlines. Ability to translate client requests into technical instructions for production.
Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.
At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.
Provider Description Enabled SAP as service provider "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor Provider Description Enabled YouTube Provider Description Enabled LinkedIn
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SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.
POSITION SUMMARY
Coordinates projects from estimation to completion for assigned client(s). In coordination with Management serves as the main day-to-day contact on current projects for clients, internal departments, and vendors. Resolves the most complex problems using strong technical knowledge. Maintains client relationships by ensuring the delivery of high-quality services and solutions. May provide direction to other Production colleagues. JOB RESPONSIBILITIES
Serves as the main day-to-day contact on current projects for clients, suppliers, external partners, and Client Growth teams; provides timely responses to all inquiries (e.g. within one (1) business day). Attend client meetings as needed; serves as a Subject Matter Expert regarding production processes, capacity, timelines, etc. Ensures high quality standards in all client deliverables. Effectively coordinate client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitor project progress, and generation the client/project invoice. Translates client requests and requirements into detailed, and sometimes technical, instructions for production teams. Partners with the client, Client Growth, and project teams to resolve identified project issues. Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle. Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system. Partners with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed. Participates in, and sometimes lead, cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc. Creates strong and effective internal partnerships and collaborates across the business; listens and values the opinions of others. Is an effective team member; supports the team by pitching in at any level and effectively working across the organization to meet the needs of the business. Takes ownership of personal actions and outcomes; encourages and empowers others to do the same. Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change. Focuses efforts on achieving SMART objectives aligned to the Company’s Strategic Imperatives. Proactively seeks opportunities to increase knowledge, skills and abilities. Monitors and pursues upward and lateral growth opportunities to enhance expertise and drive career development. Supports the Client Growth teams by providing accurate information for inclusion in proposals as needed. Supports Company’s profitability efforts by focusing and encouraging others on the efficient, accurate and timely coordination of the assigned project activities. May perform other duties, as needed, to meet the needs of the business. QUALIFICATIONS / REQUIREMENTS
Diploma/ Degree in Business Studies, Management, Communication, Supply Chain Management or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job. Proven managing project coordination teams within a print, pre-press, or graphics manufacturing environment. Very good knowledge of SGK’s products, solutions and services a plus. Very good understanding of the market and business environment that affects the assigned clients. Very good understanding of effective Pre-media, Print, Photo Studio and/or Digital production, processes, roles, tools (digital and conventional) and workflow practices and trends. Very good understanding of Pre-press, Print production, and/or Graphic Design techniques and processes. Proficient to advanced in Pre-media and/or Creative Services and solutions. Very good people, organizational, and analytical skills (including attention to detail). Very good verbal and written communication skills. Proficient in Microsoft Office. Knowledge in SAP will be added advantage. Ability to assist others in the organization of projects, and to serve as a knowledge resource for other colleagues within the account team. Ability to interpret concept and/or brand guidelines through to artwork execution (e.g. digital, photographic, etc.). Ability to develop and maintain a collaborative relationship with peers and colleagues in one or more areas of the organization. Ability to build and maintain effective relationships with internal clients and/or external clients (e.g. printers, product manufacturers, service providers, and/or clients). Ability to work well in a team environment, working autonomously, to handle a heavy workload, to prioritize work, and to meet assigned deadlines. Ability to translate client requests into technical instructions for production.
Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.
At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.
Provider Description Enabled SAP as service provider "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor Provider Description Enabled YouTube Provider Description Enabled LinkedIn
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0
(Chinese and English) Customer Support Consultant, crypto (remote)
Butterworth, Pulau Pinang
SupportYourApp
Posted 3 days ago
Job Viewed
Job Description
Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Join our team as a
Customer Support Consultant
today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let's see what it takes
What you will do:
Provide exceptional customer support via chats and emails Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers' sensitive information Apply the latest and greatest customer happiness practices Maintain working knowledge of our client's products and services Communicate with developers and other departments of various IT companies
What you need to succeed in this role:
Native Chinese and English upper intermediate (B2 level) At least 6 months of experience in a customer support role Experience with live chats and emails Personal or professional experience in crypto is a must Analytical and research skills Positive and responsible attitude Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Will be a great plus:
Experience with CRM systems Experience with Salesforce or Zendesk
Benefits and Perks:
Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and
send your CV in English , pointing out your outstanding skills!
Visit our website: are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. #J-18808-Ljbffr
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Join our team as a
Customer Support Consultant
today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let's see what it takes
What you will do:
Provide exceptional customer support via chats and emails Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers' sensitive information Apply the latest and greatest customer happiness practices Maintain working knowledge of our client's products and services Communicate with developers and other departments of various IT companies
What you need to succeed in this role:
Native Chinese and English upper intermediate (B2 level) At least 6 months of experience in a customer support role Experience with live chats and emails Personal or professional experience in crypto is a must Analytical and research skills Positive and responsible attitude Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Will be a great plus:
Experience with CRM systems Experience with Salesforce or Zendesk
Benefits and Perks:
Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and
send your CV in English , pointing out your outstanding skills!
Visit our website: are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
(Chinese and English) Customer Support Consultant, emails/live chats (Remote)
Butterworth, Pulau Pinang
SupportYourApp
Posted 5 days ago
Job Viewed
Job Description
Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Join our team as a
Customer Support Consultant
today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes What you will do:
Provide exceptional customer support via chats and emails Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers' sensitive information Apply the latest and greatest customer happiness practices Maintain working knowledge of our client's products and services Communicate with developers and other departments of various IT companies What you need to succeed in this role:
Native Chinese and English upper intermediate (B2 level) At least 6 months of experience in a customer support role Experience with live chats and emails Interest in crypto or stock exchange Analytical and research skills Positive and responsible attitude Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) Will be a great plus:
Experience with CRM systems Experience in crypto/finance Experience with Salesforce or Zendesk Benefits and Perks:
Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and
send your CV in English , pointing out your outstanding skills! Visit our website: DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
#J-18808-Ljbffr
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Join our team as a
Customer Support Consultant
today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes What you will do:
Provide exceptional customer support via chats and emails Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers' sensitive information Apply the latest and greatest customer happiness practices Maintain working knowledge of our client's products and services Communicate with developers and other departments of various IT companies What you need to succeed in this role:
Native Chinese and English upper intermediate (B2 level) At least 6 months of experience in a customer support role Experience with live chats and emails Interest in crypto or stock exchange Analytical and research skills Positive and responsible attitude Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) Will be a great plus:
Experience with CRM systems Experience in crypto/finance Experience with Salesforce or Zendesk Benefits and Perks:
Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and
send your CV in English , pointing out your outstanding skills! Visit our website: DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Customer Service
Bukit Mertajam, Pulau Pinang
HBA Global Consultancy Sdn. Bhd.
Posted 3 days ago
Job Viewed
Job Description
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This advertiser has chosen not to accept applicants from your region.
3
CUSTOMER SERVICE CO-ORDINATOR
Butterworth, Pulau Pinang
MCC Label
Posted 22 days ago
Job Viewed
Job Description
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Responsibilities:
Join to apply for the CUSTOMER SERVICE CO-ORDINATOR role at MCC Label
Join to apply for the CUSTOMER SERVICE CO-ORDINATOR role at MCC Label
- Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
- Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
- Investigates the customer’s issues and seeks information about the real underlying needs of the customer beyond those initially expressed.
- Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
- Committed to expanding their knowledge of MCC’s products, services and solutions.
- Work collaboratively within the plant
- Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed.
- Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
- Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators:
- Accuracy of orders and releases entered
- Volume of orders and releases entered
- Timeliness of orders and releases entered
Responsibilities:
- Provide World-Class Customer Service
- Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
- Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
- Investigates the customer’s issues and seeks information about the real underlying needs of the customer beyond those initially expressed.
- Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
- Committed to expanding their knowledge of MCC’s products, services and solutions.
- Work collaboratively within the plant
- Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed.
- Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
- Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators:
- Accuracy of orders and releases entered
- Volume of orders and releases entered
- Timeliness of orders and releases entered
- A four year college degree; or two to four years related experience and/or training; or equivalent combination of education and experience
- Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.
- Seniority level Associate
- Employment type Full-time
- Job function Other
- Industries Packaging and Containers Manufacturing
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4
Customer Service Officer (Nationwide)
Bukit Mertajam, Pulau Pinang
AFFIN Group
Posted 23 days ago
Job Viewed
Job Description
Create your future with Affin! You too can make a difference.
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
Job Purpose
- To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank`s internal policy and regulatory requirement.
- Ensuring the highest quality customer experience through customer service and image enhancement opportunities.
- To assist in referral and cross selling of deposits/investment/insurance/ Wealth /Takaful products & cross selling activities towards achieving branch target.
Financial
- To assist in referral and cross selling of deposits/investment/Bancassurance /Banca Takaful products & cross selling activities towards achieving branch target.
- Prevention of Fraud and Losses (internal and external).
- To effectively control and monitor cost as per approved budget.
- Achieve branch Transactional Fee based income target as given.
- Achieve branch Lead Generation Fee Based Income target as given.
- Onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to on boarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc
- Ensure adherence to compliance on FSA/IFSA,PDPA,FEA,FATCA,CSR,PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD.
- Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book.
- Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM.
- Check and review error correction and checking of daily vouchers.
- To verify overall cash balancing, related critical reports and cheque confirmation.
- Processing of daily Incheqs/OCS cheque as per procedures and guidelines
- Protect the assets of branch and ensure its proper outlook (internal and external).
- Ensure that your branch back-up power supply is available at all the times. i.e gen set serviced regularly.
- To monitor GL entries e.g sundry, deferred accounts, etc and ensure the timely reversal
- Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency.
- Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses.
- Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
- Ensure timely submission of reports.
- Check & review error correction.
- Checking of daily vouchers.
- Security & Maintenance Coordinator
- Digital Video Recorder (DVD) & Close Circuit Television (CCTV)
- Maintain the upkeep and storage of telephone recorder
- Verify clear image is displayed on CCTV monitor
- DVR is in working condition & sufficient space for recording
- Alarm Monitoring
- Responsible for alarm testing once a month
- Managing Security Personnel
- To ensure verification of third party vendors accessing the premise
- Electrical and mechanical appliances in working order and neatly displayed
- Maintain branch cleanliness and promote conducive environment for both customers and staff
- Responsible for management of IT/Non IT Asset/Fixed Assets
- Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing
- Recommend for write off of assets with written down book value
- Others -Storage and Archival Coordinator
- Stationeries are systematically arranged and quantity is not excessive
- Relevant pages/documents of account opening and vouchers are kept in a locked environment
- Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual
- Ensure timely reporting of any lapses via Oprisk System within timeline.
- Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office.
- Reporting of Suspicious Transaction.
- Responsible for the renewal of all contracts and licenses.
- Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
- Ensure accuracy and error free in service delivery.
- Handle customer complaint and resolution within SLA.
- To manage the Safe Deposit Box facilities for all customer accounts.
- To ensure data key in the CIF is accurate
- To manage the branch staff and facilities appearance in line with the Bank’s standard.
- Provide transaction/support activities for all customer accounts
- Provide on-going account maintenance support
- Provide financial services information
- Solve customer inquiries promptly
- Monitor and support the collection and maintenance of high quality customer information.
- To process the following :
- Cheque book requisition
- CASA maintenance
- Documents for Account Services
- Request for Audit Confirmation to Credit Administration
- To observe deadlines on ad-hoc assignments
- Resource management i.e. annual leave / attendance / branch meeting.
- Provide well managed, competent / customer-oriented staff
- Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring /appraisals.
- Social Commitment activities involvement
- Relief duties- ABM/BM
- To administer other operational support functions.
- To manage and undertake ad-hoc assignments assign by management from time to time.
- Main holder to Vault & Self Service Machines.
- To involve and contribute to any special project organise by branch.
- Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth.
- To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Banking
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5
Customer Service Officer (Nationwide)
Bukit Mertajam, Pulau Pinang
AFFIN Group
Posted 5 days ago
Job Viewed
Job Description
Create your future with Affin! You too can make a difference.
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
Job Purpose
To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank`s internal policy and regulatory requirement. Ensuring the highest quality customer experience through customer service and image enhancement opportunities. To assist in referral and cross selling of deposits/investment/insurance/ Wealth /Takaful products & cross selling activities towards achieving branch target.
Accountabilities
Financial
To assist in referral and cross selling of deposits/investment/Bancassurance /Banca Takaful products & cross selling activities towards achieving branch target. Prevention of Fraud and Losses (internal and external). To effectively control and monitor cost as per approved budget. Achieve branch Transactional Fee based income target as given. Achieve branch Lead Generation Fee Based Income target as given.
Process
Onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to on boarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc Ensure adherence to compliance on FSA/IFSA,PDPA,FEA,FATCA,CSR,PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD. Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book. Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM. Check and review error correction and checking of daily vouchers. To verify overall cash balancing, related critical reports and cheque confirmation. Processing of daily Incheqs/OCS cheque as per procedures and guidelines Protect the assets of branch and ensure its proper outlook (internal and external). Ensure that your branch back-up power supply is available at all the times. i.e gen set serviced regularly. To monitor GL entries e.g sundry, deferred accounts, etc and ensure the timely reversal Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency. Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses. Ensure satisfactory audit rating and issues raised are resolved within specified time frame. Ensure timely submission of reports. Check & review error correction. Checking of daily vouchers. Security & Maintenance Coordinator Digital Video Recorder (DVD) & Close Circuit Television (CCTV) Maintain the upkeep and storage of telephone recorder Verify clear image is displayed on CCTV monitor DVR is in working condition & sufficient space for recording Alarm Monitoring Responsible for alarm testing once a month Managing Security Personnel To ensure verification of third party vendors accessing the premise Electrical and mechanical appliances in working order and neatly displayed Maintain branch cleanliness and promote conducive environment for both customers and staff Responsible for management of IT/Non IT Asset/Fixed Assets Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing Recommend for write off of assets with written down book value Others -Storage and Archival Coordinator Stationeries are systematically arranged and quantity is not excessive Relevant pages/documents of account opening and vouchers are kept in a locked environment Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual Ensure timely reporting of any lapses via Oprisk System within timeline. Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office. Reporting of Suspicious Transaction. Responsible for the renewal of all contracts and licenses.
Customer
Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint. Ensure accuracy and error free in service delivery. Handle customer complaint and resolution within SLA. To manage the Safe Deposit Box facilities for all customer accounts. To ensure data key in the CIF is accurate To manage the branch staff and facilities appearance in line with the Bank’s standard. Provide transaction/support activities for all customer accounts Provide on-going account maintenance support Provide financial services information Solve customer inquiries promptly Monitor and support the collection and maintenance of high quality customer information. To process the following : Cheque book requisition CASA maintenance Documents for Account Services Request for Audit Confirmation to Credit Administration To observe deadlines on ad-hoc assignments
People
Resource management i.e. annual leave / attendance / branch meeting. Provide well managed, competent / customer-oriented staff Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring /appraisals.
Corporate Social Responsibility
Social Commitment activities involvement
Other Responsibilities
Relief duties- ABM/BM To administer other operational support functions. To manage and undertake ad-hoc assignments assign by management from time to time. Main holder to Vault & Self Service Machines.
Learning & Growth
To involve and contribute to any special project organise by branch. Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth. To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Banking Referrals increase your chances of interviewing at AFFIN Group by 2x Get notified about new Customer Service Officer jobs in
Bukit Mertajam, Penang, Malaysia . Customer Service Expert (Remote, Contract)
Customer Service Expert (Remote, Contract)
IKEA Batu Kawan : Part Time Customer Relations Officer - Services
Customer Service Representative (Nationwide)
Supervisor - Contract Logistics/SCM, Customer Service
Logistics Officer - Contract Logistics/SCM, Customer Service
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
Job Purpose
To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank`s internal policy and regulatory requirement. Ensuring the highest quality customer experience through customer service and image enhancement opportunities. To assist in referral and cross selling of deposits/investment/insurance/ Wealth /Takaful products & cross selling activities towards achieving branch target.
Accountabilities
Financial
To assist in referral and cross selling of deposits/investment/Bancassurance /Banca Takaful products & cross selling activities towards achieving branch target. Prevention of Fraud and Losses (internal and external). To effectively control and monitor cost as per approved budget. Achieve branch Transactional Fee based income target as given. Achieve branch Lead Generation Fee Based Income target as given.
Process
Onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to on boarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc Ensure adherence to compliance on FSA/IFSA,PDPA,FEA,FATCA,CSR,PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD. Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book. Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM. Check and review error correction and checking of daily vouchers. To verify overall cash balancing, related critical reports and cheque confirmation. Processing of daily Incheqs/OCS cheque as per procedures and guidelines Protect the assets of branch and ensure its proper outlook (internal and external). Ensure that your branch back-up power supply is available at all the times. i.e gen set serviced regularly. To monitor GL entries e.g sundry, deferred accounts, etc and ensure the timely reversal Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency. Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses. Ensure satisfactory audit rating and issues raised are resolved within specified time frame. Ensure timely submission of reports. Check & review error correction. Checking of daily vouchers. Security & Maintenance Coordinator Digital Video Recorder (DVD) & Close Circuit Television (CCTV) Maintain the upkeep and storage of telephone recorder Verify clear image is displayed on CCTV monitor DVR is in working condition & sufficient space for recording Alarm Monitoring Responsible for alarm testing once a month Managing Security Personnel To ensure verification of third party vendors accessing the premise Electrical and mechanical appliances in working order and neatly displayed Maintain branch cleanliness and promote conducive environment for both customers and staff Responsible for management of IT/Non IT Asset/Fixed Assets Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing Recommend for write off of assets with written down book value Others -Storage and Archival Coordinator Stationeries are systematically arranged and quantity is not excessive Relevant pages/documents of account opening and vouchers are kept in a locked environment Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual Ensure timely reporting of any lapses via Oprisk System within timeline. Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office. Reporting of Suspicious Transaction. Responsible for the renewal of all contracts and licenses.
Customer
Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint. Ensure accuracy and error free in service delivery. Handle customer complaint and resolution within SLA. To manage the Safe Deposit Box facilities for all customer accounts. To ensure data key in the CIF is accurate To manage the branch staff and facilities appearance in line with the Bank’s standard. Provide transaction/support activities for all customer accounts Provide on-going account maintenance support Provide financial services information Solve customer inquiries promptly Monitor and support the collection and maintenance of high quality customer information. To process the following : Cheque book requisition CASA maintenance Documents for Account Services Request for Audit Confirmation to Credit Administration To observe deadlines on ad-hoc assignments
People
Resource management i.e. annual leave / attendance / branch meeting. Provide well managed, competent / customer-oriented staff Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring /appraisals.
Corporate Social Responsibility
Social Commitment activities involvement
Other Responsibilities
Relief duties- ABM/BM To administer other operational support functions. To manage and undertake ad-hoc assignments assign by management from time to time. Main holder to Vault & Self Service Machines.
Learning & Growth
To involve and contribute to any special project organise by branch. Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth. To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Banking Referrals increase your chances of interviewing at AFFIN Group by 2x Get notified about new Customer Service Officer jobs in
Bukit Mertajam, Penang, Malaysia . Customer Service Expert (Remote, Contract)
Customer Service Expert (Remote, Contract)
IKEA Batu Kawan : Part Time Customer Relations Officer - Services
Customer Service Representative (Nationwide)
Supervisor - Contract Logistics/SCM, Customer Service
Logistics Officer - Contract Logistics/SCM, Customer Service
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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Executive - Contract Logistics/SCM, Customer Service
Bukit Mertajam, Pulau Pinang
DB Schenker
Posted 1 day ago
Job Viewed
Job Description
Overview
Executive - Contract Logistics/SCM, Customer Service
Join to apply for the Executive - Contract Logistics/SCM, Customer Service role at DB Schenker .
Get AI-powered advice on this job and more exclusive features.
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Responsibilities- Check the status of material requirements from customers and arrange shipment pick-up from hub to customer
- Prepare and generate daily and weekly inventory reports for customers
- Ensure daily receiving system updates within the goal set (KPI) by the customer
- Ensure daily delivery performance within the goal set (KPI) by the customer
- Counter-check the receiving/outgoing documents information against the physical receipt by operations
- Notify customers or suppliers of shipment discrepancies (e.g., damage, physical short incoming, P/O number discrepancy, late delivery, etc.) via email and follow up by phone
- Attend to customers’ or suppliers’ shipment inquiries and coordinate with relevant parties when necessary
- Coordinate with customers on urgent/exception pulls and work with the operations team to deliver goods timely
- Ensure daily/weekly data collection to update KPI and send the KPI to customers and internal SCHENKER Management on a weekly and monthly basis
- Attend any required weekly/monthly meetings with customers/related parties
- Respond to customer or related parties' emails promptly
- Minimum of 1+ year of supervisory experience in Customer Service, preferably in the Logistics industry
- Basic Degree holder
- Degree in Logistics or Supply Chain is an advantage
- Certification in Basic Supervision
- Able to speak and write in English
- Able to speak and write in Mandarin for CS dealing with customers in Mandarin-speaking countries
- Computer literate
- Must be open to working in the warehouse occasionally
- To be considered for this position you must have valid rights to work and live in Malaysia
- Mid-Senior level
- Full-time
- Business Development and Sales
- Transportation, Logistics, Supply Chain and Storage
- We’re strong believers in continual training and development for our people. After all, your success is our success.
- DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.
- Our vacation and leave policies reflect our belief in proper work-life balance.
- See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
- We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).
Referrals increase your chances of interviewing at DB Schenker by 2x
Sign in to set job alerts for “Contract Executive” roles.
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This advertiser has chosen not to accept applicants from your region.
7
Executive - Contract Logistics/SCM, Customer Service
Bukit Mertajam, Pulau Pinang
DB Schenker
Posted 1 day ago
Job Viewed
Job Description
Overview
Executive - Contract Logistics/SCM, Customer Service Join to apply for the
Executive - Contract Logistics/SCM, Customer Service
role at
DB Schenker . Get AI-powered advice on this job and more exclusive features. At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Responsibilities
Check the status of material requirements from customers and arrange shipment pick-up from hub to customer
Prepare and generate daily and weekly inventory reports for customers
Ensure daily receiving system updates within the goal set (KPI) by the customer
Ensure daily delivery performance within the goal set (KPI) by the customer
Counter-check the receiving/outgoing documents information against the physical receipt by operations
Notify customers or suppliers of shipment discrepancies (e.g., damage, physical short incoming, P/O number discrepancy, late delivery, etc.) via email and follow up by phone
Attend to customers’ or suppliers’ shipment inquiries and coordinate with relevant parties when necessary
Coordinate with customers on urgent/exception pulls and work with the operations team to deliver goods timely
Ensure daily/weekly data collection to update KPI and send the KPI to customers and internal SCHENKER Management on a weekly and monthly basis
Attend any required weekly/monthly meetings with customers/related parties
Respond to customer or related parties' emails promptly
Qualifications
Minimum of 1+ year of supervisory experience in Customer Service, preferably in the Logistics industry
Basic Degree holder
Degree in Logistics or Supply Chain is an advantage
Certification in Basic Supervision
Able to speak and write in English
Able to speak and write in Mandarin for CS dealing with customers in Mandarin-speaking countries
Computer literate
Must be open to working in the warehouse occasionally
To be considered for this position you must have valid rights to work and live in Malaysia
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Transportation, Logistics, Supply Chain and Storage
Benefits
We’re strong believers in continual training and development for our people. After all, your success is our success.
DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.
Our vacation and leave policies reflect our belief in proper work-life balance.
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).
Referrals increase your chances of interviewing at DB Schenker by 2x
Sign in to set job alerts for “Contract Executive” roles.
#J-18808-Ljbffr
Executive - Contract Logistics/SCM, Customer Service Join to apply for the
Executive - Contract Logistics/SCM, Customer Service
role at
DB Schenker . Get AI-powered advice on this job and more exclusive features. At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Responsibilities
Check the status of material requirements from customers and arrange shipment pick-up from hub to customer
Prepare and generate daily and weekly inventory reports for customers
Ensure daily receiving system updates within the goal set (KPI) by the customer
Ensure daily delivery performance within the goal set (KPI) by the customer
Counter-check the receiving/outgoing documents information against the physical receipt by operations
Notify customers or suppliers of shipment discrepancies (e.g., damage, physical short incoming, P/O number discrepancy, late delivery, etc.) via email and follow up by phone
Attend to customers’ or suppliers’ shipment inquiries and coordinate with relevant parties when necessary
Coordinate with customers on urgent/exception pulls and work with the operations team to deliver goods timely
Ensure daily/weekly data collection to update KPI and send the KPI to customers and internal SCHENKER Management on a weekly and monthly basis
Attend any required weekly/monthly meetings with customers/related parties
Respond to customer or related parties' emails promptly
Qualifications
Minimum of 1+ year of supervisory experience in Customer Service, preferably in the Logistics industry
Basic Degree holder
Degree in Logistics or Supply Chain is an advantage
Certification in Basic Supervision
Able to speak and write in English
Able to speak and write in Mandarin for CS dealing with customers in Mandarin-speaking countries
Computer literate
Must be open to working in the warehouse occasionally
To be considered for this position you must have valid rights to work and live in Malaysia
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Transportation, Logistics, Supply Chain and Storage
Benefits
We’re strong believers in continual training and development for our people. After all, your success is our success.
DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.
Our vacation and leave policies reflect our belief in proper work-life balance.
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).
Referrals increase your chances of interviewing at DB Schenker by 2x
Sign in to set job alerts for “Contract Executive” roles.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8