86 Customer Service Representatives jobs in Butterworth
Client Services Coordinator - Property Management
Butterworth, Pulau Pinang
Good Life Property Management
Posted 1 day ago
Job Viewed
Job Description
Client Services Coordinator - Property Management
Good Life Property Management is seeking a Client Services Coordinator who is passionate about providing value to prospective customers. As the first point of contact, the Client Services Coordinator plays a vital role in creating a positive and welcoming environment for all prospective clients and other callers. The ideal candidate will have excellent communication and interpersonal skills (especially over the phone), great attention to detail, a passion for customer service, and a strong understanding of our company's value-focused approach. This position is fully remote and you can reside in any geographic location but you must be able to work 8-5 PST hours. Duties and Responsibilities:
Answers 100% of incoming phone calls, providing a warm and friendly first impression Qualifies prospective clients Answers basic questions about Good Life and services offered Manages & updates CRM database with new leads Schedules and secures appointments with new leads Coordinates and confirms appointments, while efficiently handling cancellations and reschedule requests for Business Development Managers Conducts outbound calls to prospective clients with the goal of booking appointments with Business Development Managers All other duties as assigned Skills and Qualifications:
Proven experience in a customer facing role A passion for providing exceptional customer service English proficiency Ability to create a welcoming environment on all phone calls Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously Strong internet, speed must be a minimum of 50 Mbps Proficiency in Google Suite A willingness to learn and develop new skills and knowledge An understanding of and a commitment to our company's value-focused approach Experience in similar role Hourly Rate: $8 - $9 per hour KPI’s:
100% of inbound calls answered Number of inbound and outbound calls handled Discovery calls booked from both inbound and outbound efforts Show rates for scheduled discovery calls Conversion rates from discovery calls to closed sales Contribution to overall appointment-to-close success for the Business Development team EEO Statement:
Good Life Property Management is an Equal Employment Opportunity employer. We are committed to providing a workplace free from unlawful discrimination in any of our programs or activities. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by applicable law. Additionally, our organization participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit:
. Seniority level
Entry level Employment type
Full-time Job function
Sales, General Business, and Education Industries
Wireless Services, Telecommunications, and Communications Equipment Manufacturing
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Good Life Property Management is seeking a Client Services Coordinator who is passionate about providing value to prospective customers. As the first point of contact, the Client Services Coordinator plays a vital role in creating a positive and welcoming environment for all prospective clients and other callers. The ideal candidate will have excellent communication and interpersonal skills (especially over the phone), great attention to detail, a passion for customer service, and a strong understanding of our company's value-focused approach. This position is fully remote and you can reside in any geographic location but you must be able to work 8-5 PST hours. Duties and Responsibilities:
Answers 100% of incoming phone calls, providing a warm and friendly first impression Qualifies prospective clients Answers basic questions about Good Life and services offered Manages & updates CRM database with new leads Schedules and secures appointments with new leads Coordinates and confirms appointments, while efficiently handling cancellations and reschedule requests for Business Development Managers Conducts outbound calls to prospective clients with the goal of booking appointments with Business Development Managers All other duties as assigned Skills and Qualifications:
Proven experience in a customer facing role A passion for providing exceptional customer service English proficiency Ability to create a welcoming environment on all phone calls Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously Strong internet, speed must be a minimum of 50 Mbps Proficiency in Google Suite A willingness to learn and develop new skills and knowledge An understanding of and a commitment to our company's value-focused approach Experience in similar role Hourly Rate: $8 - $9 per hour KPI’s:
100% of inbound calls answered Number of inbound and outbound calls handled Discovery calls booked from both inbound and outbound efforts Show rates for scheduled discovery calls Conversion rates from discovery calls to closed sales Contribution to overall appointment-to-close success for the Business Development team EEO Statement:
Good Life Property Management is an Equal Employment Opportunity employer. We are committed to providing a workplace free from unlawful discrimination in any of our programs or activities. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by applicable law. Additionally, our organization participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit:
. Seniority level
Entry level Employment type
Full-time Job function
Sales, General Business, and Education Industries
Wireless Services, Telecommunications, and Communications Equipment Manufacturing
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
0
Client Services Coordinator - Property Management
Butterworth, Pulau Pinang
Good Life Property Management
Posted 5 days ago
Job Viewed
Job Description
Overview Good Life Property Management is seeking a Client Services Coordinator who is passionate about providing value to prospective customers. As the first point of contact, the Client Services Coordinator plays a vital role in creating a positive and welcoming environment for all prospective clients and other callers. As a Client Services Coordinator, you will be responsible for supporting our sales team by providing exceptional customer service and through various administrative tasks. The ideal candidate will have excellent communication and interpersonal skills (especially over the phone), great attention for detail, a passion for customer service, and a strong understanding of our company's value-focused approach. This position is fully remote and you can reside in any geographic location but you must be able to work 8-5 PST hours.
Duties and Responsibilities
Answers 100% of incoming phone calls, providing a warm and friendly first impression
Qualifies prospective clients
Answers basic questions about Good Life and services offered
Manages & updates CRM database with new leads
Schedules and secures appointments with new leads
Coordinates and confirms appointments, while efficiently handling cancellations and reschedule requests for Business Development Managers
Conducts outbound calls to prospective clients with the goal of booking appointments with Business Development Managers
All other duties as assigned.
Skills and Qualifications
Proven experience in a customer facing role
A passion for providing exceptional customer service
English proficiency
Ability to create a welcoming environment on all phone calls
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously
Strong internet, speed must be a minimum of 50 Mbps.
Proficiency in Google Suite
A willingness to learn and develop new skills and knowledge
An understanding of and a commitment to our company's value-focused approach
Experience in similar role
This position is fully remote and you can reside in any geographic location but you must be able to work 8-5PST hours
Hourly Rate: $8 - $9 per hour
KPIs
100% of inbound calls answered
Number of inbound and outbound calls handled.
Discovery calls booked from both inbound and outbound efforts.
Show rates for scheduled discovery calls.
Conversion rates from discovery calls to closed sales.
Contribution to overall appointment-to-close success for the Business Development team.
EEO Statement Good Life Property Management is an Equal Employment Opportunity employer. We are committed to providing a workplace free from unlawful discrimination in any of our programs or activities. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by applicable law.
Additionally, our organization participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit:
Duties and Responsibilities
Answers 100% of incoming phone calls, providing a warm and friendly first impression
Qualifies prospective clients
Answers basic questions about Good Life and services offered
Manages & updates CRM database with new leads
Schedules and secures appointments with new leads
Coordinates and confirms appointments, while efficiently handling cancellations and reschedule requests for Business Development Managers
Conducts outbound calls to prospective clients with the goal of booking appointments with Business Development Managers
All other duties as assigned.
Skills and Qualifications
Proven experience in a customer facing role
A passion for providing exceptional customer service
English proficiency
Ability to create a welcoming environment on all phone calls
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously
Strong internet, speed must be a minimum of 50 Mbps.
Proficiency in Google Suite
A willingness to learn and develop new skills and knowledge
An understanding of and a commitment to our company's value-focused approach
Experience in similar role
This position is fully remote and you can reside in any geographic location but you must be able to work 8-5PST hours
Hourly Rate: $8 - $9 per hour
KPIs
100% of inbound calls answered
Number of inbound and outbound calls handled.
Discovery calls booked from both inbound and outbound efforts.
Show rates for scheduled discovery calls.
Conversion rates from discovery calls to closed sales.
Contribution to overall appointment-to-close success for the Business Development team.
EEO Statement Good Life Property Management is an Equal Employment Opportunity employer. We are committed to providing a workplace free from unlawful discrimination in any of our programs or activities. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by applicable law.
Additionally, our organization participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit:
This advertiser has chosen not to accept applicants from your region.
1
Sales Call Center Agent (English-speaking)
Butterworth, Pulau Pinang
Neo Group
Posted 5 days ago
Job Viewed
Job Description
Overview
Sales Call Center Agent (English-speaking) We are looking for a Sales Agent (English-speaking) to join our Call Center team at Neo Group. Responsibilities
Contact potential customers via phone, email, or chat to introduce and explain our products or services Understand customer needs and preferences to recommend tailored solutions Provide accurate information and pricing to close sales and achieve sales targets Maintain detailed records of customer interactions and sales activities Stay up-to-date with product knowledge and industry trends to effectively address customer queries and objections Collaborate with other team members to achieve team sales goals Follow up with customers to ensure their satisfaction and build long-term relationships Requirements
Fluent in English, both written and spoken Previous experience in sales or a similar customer-facing role Excellent communication and interpersonal skills Strong negotiation and persuasion skills Target-driven mindset with a passion for achieving sales goals Ability to work effectively in a fast-paced and results-oriented environment Good problem-solving skills and ability to overcome objections Benefits
Remote work opportunity Flexible working schedule Interesting product Salary and bonuses based on your performance Learning opportunities Career growth prospects Why Neo Group?
Being part of Neo Group means more than just a job. It’s about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you! Commitment to Diversity:
At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply.
#J-18808-Ljbffr
Sales Call Center Agent (English-speaking) We are looking for a Sales Agent (English-speaking) to join our Call Center team at Neo Group. Responsibilities
Contact potential customers via phone, email, or chat to introduce and explain our products or services Understand customer needs and preferences to recommend tailored solutions Provide accurate information and pricing to close sales and achieve sales targets Maintain detailed records of customer interactions and sales activities Stay up-to-date with product knowledge and industry trends to effectively address customer queries and objections Collaborate with other team members to achieve team sales goals Follow up with customers to ensure their satisfaction and build long-term relationships Requirements
Fluent in English, both written and spoken Previous experience in sales or a similar customer-facing role Excellent communication and interpersonal skills Strong negotiation and persuasion skills Target-driven mindset with a passion for achieving sales goals Ability to work effectively in a fast-paced and results-oriented environment Good problem-solving skills and ability to overcome objections Benefits
Remote work opportunity Flexible working schedule Interesting product Salary and bonuses based on your performance Learning opportunities Career growth prospects Why Neo Group?
Being part of Neo Group means more than just a job. It’s about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you! Commitment to Diversity:
At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Remote - Client Service Representative (Customer Services)
Butterworth, Pulau Pinang
The Credit Pros Intl
Posted 5 days ago
Job Viewed
Job Description
Overview
Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY: Unlock Your Potential in the Thriving Credit Industry! Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee. About Us
The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award. Summary
As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. What you’ll be doing
Respond to customer inquiries and requests over the phone, email and chat based on SOPs Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations Escalate and distribute customer issues to relevant departments as per guidelines Record, review and follow-up on requests and resolutions Investigate and research solutions Update customer records during conversations Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy What we are looking for
Start Date:
October 13, 2025 Technological Requirements:
Dedicated home workspace needed; equipment details will be sent via email during the interview process. Work Schedule:
5 days a week, 40 hours/week, 9 hour shift with 1 hour of unpaid break (09:00 AM to 09:00 PM Eastern Time) Monday to Friday & Saturday post training Experience & Knowledge:
1-2 years' experience of customer services, collections & retention in USA based B2C focused financial and banking services industry Traits & Behaviour:
Problem solver, customer centric, excellent communication skills and solution-oriented mindset What’s in it for you
An opportunity to become a part of leading US based credit repair service provider Fulltime-Permanent role 100% Remote Work + Great Work Environment Base Salary: $4/hr Employee development, Management training, coaching & upskilling. Flexible Accruing Paid Time Off Company Holidays Birthday Time Off Eligible for health benefits after one (01) year of association Join Our Team
At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.
#J-18808-Ljbffr
Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY: Unlock Your Potential in the Thriving Credit Industry! Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee. About Us
The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award. Summary
As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. What you’ll be doing
Respond to customer inquiries and requests over the phone, email and chat based on SOPs Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations Escalate and distribute customer issues to relevant departments as per guidelines Record, review and follow-up on requests and resolutions Investigate and research solutions Update customer records during conversations Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy What we are looking for
Start Date:
October 13, 2025 Technological Requirements:
Dedicated home workspace needed; equipment details will be sent via email during the interview process. Work Schedule:
5 days a week, 40 hours/week, 9 hour shift with 1 hour of unpaid break (09:00 AM to 09:00 PM Eastern Time) Monday to Friday & Saturday post training Experience & Knowledge:
1-2 years' experience of customer services, collections & retention in USA based B2C focused financial and banking services industry Traits & Behaviour:
Problem solver, customer centric, excellent communication skills and solution-oriented mindset What’s in it for you
An opportunity to become a part of leading US based credit repair service provider Fulltime-Permanent role 100% Remote Work + Great Work Environment Base Salary: $4/hr Employee development, Management training, coaching & upskilling. Flexible Accruing Paid Time Off Company Holidays Birthday Time Off Eligible for health benefits after one (01) year of association Join Our Team
At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Executive
Bukit Mertajam, Pulau Pinang
MYR30000 Y
Trescal (Malaysia) Sdn Bhd
Posted today
Job Viewed
Job Description
Duties and responsibilities:
- To response to customer queries in a timely and accurate way, via phone, email or chat.
- To support business development or account executives regarding sales and support matters.
- To attend phone calls and inquiries of walk in customers with regards to calibration services offer by company.
- To ensure proper arrangement of customers calibration items from receipt to dispatch of customer
- To send calibration reminder to customer.
- To submit monthly report for Reminder and Sales Revenue
- To assist in debtor collection.
- To coordinate site schedule with Site Department.
- Follow up with customer on the KIV item.
- To maintain profitability of the operation.
- To ensure proper attire and self-discipline at all time.
- Willing to be based at Bukit Mertajam, Penang.
Job Type: Full-time
Pay: RM1, RM2,500.00 per month
Benefits:
- Health insurance
- Maternity leave
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Assistant
Bukit Mertajam, Pulau Pinang
MYR14400 - MYR36000 Y
Merchantrade Asia Sdn Bhd - (subsidiary- Celcopon )
Posted today
Job Viewed
Job Description
Job Description
- Attending to walk-in customers and phone inquiries in the branch;
- Opening and maintaining customer accounts for all products & services;
- Performing transactions for all products and services as per the Company's Standard Operation Procedure (SOP);
- Provide after-sales customer service and public relations support;
- Support branch operations and administration tasks.
Requirements:
- Minimum SPM or Diploma in any field;
- Fresh graduates are encouraged to apply;
- Computer literate (basic knowledge of MS Office)
- Having experience in remittance or money changing will be added advantage.
- Willing to be based at Bukit Mertajam V2 Branch,154 & 155, Jalan Stesen, Bukit Mertajam, Pulau Pinang, 14000 Pulau Pinang
Job Type: Full-time/Contract
Salary: From RM1,800.00 per month
If this is your specialty, apply now
Read about our Managing Director:
Additional Information
We provide a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers.
We Also Offer a Comprehensive Benefits Package Including
- Competitive salary
- Company healthcare
- Insurance coverages
Job Type: Full-time
Pay: From RM1,800.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Engineer
Butterworth, Pulau Pinang
Kaleris Company
Posted 3 days ago
Job Viewed
Job Description
Customer Support Engineer page is loaded# Customer Support Engineerlocations:
Remote Malaysiatime type:
Full timeposted on:
Posted 30+ Days Agojob requisition id:
R- **Job Description:**# Responsibilities* Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Kaleris/Navis products.* Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release.* Verify, reproduce, and isolate application defects or faults reported by Kaleris/Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill.* Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment.* Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.* Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Kaleris/Navis product integrations with third-party systems.* Participate in software implementations and upgrades at customer facilities as necessary.* Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues.* Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews.# Requirements* An Engineering degree (BE/BTech) in Computer Science.* 2-5 years of Technical Support or Product Support (Application Support) experience, including at least 1 year of supporting enterprise software solutions, preferably in container terminal, shipping, or logistics industries.* Hands-on experience with JAVA, XML, and client-server applications.* Knowledge and experience in coding with Core Java/Groovy is advantageous.* Excellent written and verbal communication skills in English.* Inherent customer service and technical support orientation.* Detail-oriented, self-motivated, and assertive communicator.* Flexibility to work in shifts based on business requirements.* Proficiency in various system platform technologies such as MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate and J2EE is recommended.* Familiarity with diagnostic tools like Hyperic or similar is a bonus.* Understanding of relational database structures and web-based enterprise solutions.* Strong analytical and technical troubleshooting skills across various applications and technologies.* Willingness to travel as needed and the ability to work extended hours under tight deadlines.* Teamwork skills, especially in multi-disciplinary virtual teams across different locations.* Strong leadership, time management, and organizational abilities.Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
Remote Malaysiatime type:
Full timeposted on:
Posted 30+ Days Agojob requisition id:
R- **Job Description:**# Responsibilities* Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Kaleris/Navis products.* Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release.* Verify, reproduce, and isolate application defects or faults reported by Kaleris/Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill.* Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment.* Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.* Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Kaleris/Navis product integrations with third-party systems.* Participate in software implementations and upgrades at customer facilities as necessary.* Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues.* Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews.# Requirements* An Engineering degree (BE/BTech) in Computer Science.* 2-5 years of Technical Support or Product Support (Application Support) experience, including at least 1 year of supporting enterprise software solutions, preferably in container terminal, shipping, or logistics industries.* Hands-on experience with JAVA, XML, and client-server applications.* Knowledge and experience in coding with Core Java/Groovy is advantageous.* Excellent written and verbal communication skills in English.* Inherent customer service and technical support orientation.* Detail-oriented, self-motivated, and assertive communicator.* Flexibility to work in shifts based on business requirements.* Proficiency in various system platform technologies such as MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate and J2EE is recommended.* Familiarity with diagnostic tools like Hyperic or similar is a bonus.* Understanding of relational database structures and web-based enterprise solutions.* Strong analytical and technical troubleshooting skills across various applications and technologies.* Willingness to travel as needed and the ability to work extended hours under tight deadlines.* Teamwork skills, especially in multi-disciplinary virtual teams across different locations.* Strong leadership, time management, and organizational abilities.Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
Butterworth, Pulau Pinang
Just Global Markets Ltd.
Posted 5 days ago
Job Viewed
Job Description
Efficiently respond and communicate with clients to understand and service their needs via livechat Effectively analyse customer data to make appropriate recommendations and problem resolutions Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business Build rapport with clients and effectively diffuses conflict and opposition Contribute to team effort by accomplishing related results as needed Commit to meeting quality standards in processing customer adjustment Requirements
Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer
Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses)
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Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer
Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses)
#J-18808-Ljbffr
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7
Customer Support Specialist
Butterworth, Pulau Pinang
EngageRocket
Posted 5 days ago
Job Viewed
Job Description
Customer Support Specialist (Remote, Full-Time | GMT+8 Hours) EngageRocket is looking for a driven and customer-centric Customer Support Specialist to delight our customers by helping them leverage our software to build great workplaces with inspiring leaders. If you thrive in a fast-paced, evolving environment and are eager to work autonomously while delivering great results, this is the perfect opportunity for you. We value individuals who are excited about innovating within their scope, continuously improving processes, and being empowered to make a difference. About Us EngageRocket is Asia's first funded employee feedback and analytics software, delivering HR tech solutions to companies across the region. Our mission is to build great workplaces by harnessing the power of people analytics to improve employee engagement and performance. We operate in a collaborative, fast-paced environment where your contributions make a direct impact. Join our growing team and be part of a product that's shaping the future of leadership and people management. Your Role As a Customer Support Specialist, you will work with your customers daily to understand their challenges and help solve these accurately and on time, via email, chat, and phone. Your responsibilities will run the gamut from questions about invoices, via technical issues, to “how to” questions about the software, as well as closely partnering with the Customer Success team to enable your customers to use our platform to the fullest. What You’ll Do Respond to customer queries promptly and accurately via email, live chat, and phone. Demonstrate empathy and a customer-first approach in every interaction. Troubleshoot, identify, and resolve technical issues, escalating when necessary. Assist customers in understanding how to use and maximize the benefits of our products and services. Maintain customer satisfaction and first response time through excellent service and problem resolution. Update internal systems to track customer interactions and technical problems. Collaborate with the broader team to share feature requests, process improvements, and actionable feedback. Partner closely with the Customer Success team to drive customer engagement and retention. What You’ll Bring 2+ years of experience in a customer-facing role, preferably within SaaS or technology-driven industries. Exceptional written and verbal communication skills in English. A resilient, solution-oriented mindset with a knack for problem-solving. Comfort working in a fast-paced, ever-evolving environment. Familiarity with tools like Hubspot, Jira, or similar platforms. Knowledge or interest in HR, Organisational Development, or Psychology, with a strong aptitude for learning independently. Why You’ll Love It Here Autonomy and ownership to innovate and make an impact. Work remotely, aligning with Singaporean hours (GMT+8) from anywhere. Join a passionate, collaborative, growth-focused team dedicated to transforming workplaces. Unbeatable culture (truly). Reporting To: VP of Customer Success Due to the high volume of applications, only shortlisted candidates will be contacted.
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8
Customer Support Specialist
Butterworth, Pulau Pinang
LittleLives
Posted 5 days ago
Job Viewed
Job Description
Overview
LittleLives is a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Malaysia, Vietnam, and Indonesia. With almost 2000 schools as customers, our mission is to revolutionize education through technology and provide innovative solutions for our customers. Role
Customer Support Specialist to join our dynamic team. You will play a crucial role as the voice of LittleLives, ensuring a smooth, timely, and helpful customer experience across our platforms and services. Responsibilities
Provide responsive, empathetic, and clear support to users via live chat, email, and calls Handle inquiries and issues related to our platform, work with internal teams to resolve Maintain accurate records of customer interactions and feedback Create and improve support documentation (FAQs, guides, help articles) Support onboarding of new users with product walkthroughs and training Collaborate with product and technical teams to report issues and suggest improvements Meet service level targets (e.g. response time, resolution time, satisfaction ratings) Requirements
2+ years of experience in customer support, preferably in SaaS, tech, or education Strong communication skills and a customer-first mindset Comfortable working remotely and across time zones Proficiency in Chinese or Malay (spoken and written) is a plus Familiarity with helpdesk tools (e.g., Freshdesk) is a plus Strong organizational and problem-solving skills Able to work independently and as part of a diverse, multicultural team What We Offer
Competitive salary with performance-based bonuses Remote-friendly, flexible work environment Meaningful work supporting educators and children across Asia Dynamic, fast-paced startup culture with room for growth Collaborative, innovative and supportive work environment
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LittleLives is a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Malaysia, Vietnam, and Indonesia. With almost 2000 schools as customers, our mission is to revolutionize education through technology and provide innovative solutions for our customers. Role
Customer Support Specialist to join our dynamic team. You will play a crucial role as the voice of LittleLives, ensuring a smooth, timely, and helpful customer experience across our platforms and services. Responsibilities
Provide responsive, empathetic, and clear support to users via live chat, email, and calls Handle inquiries and issues related to our platform, work with internal teams to resolve Maintain accurate records of customer interactions and feedback Create and improve support documentation (FAQs, guides, help articles) Support onboarding of new users with product walkthroughs and training Collaborate with product and technical teams to report issues and suggest improvements Meet service level targets (e.g. response time, resolution time, satisfaction ratings) Requirements
2+ years of experience in customer support, preferably in SaaS, tech, or education Strong communication skills and a customer-first mindset Comfortable working remotely and across time zones Proficiency in Chinese or Malay (spoken and written) is a plus Familiarity with helpdesk tools (e.g., Freshdesk) is a plus Strong organizational and problem-solving skills Able to work independently and as part of a diverse, multicultural team What We Offer
Competitive salary with performance-based bonuses Remote-friendly, flexible work environment Meaningful work supporting educators and children across Asia Dynamic, fast-paced startup culture with room for growth Collaborative, innovative and supportive work environment
#J-18808-Ljbffr
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