922 Customer Service Representative jobs in Kuala Lumpur

At PurelyB, we are passionate about empowering healthier lifestyles through natural, ancestral remedies rooted in Malaysia’s rich rainforest heritage. We are looking for a Customer Service Representative to join our team and be the voice of PurelyB across multiple channels.

You will be responsible for delivering exceptional customer support via Freshworks (covering emails, WhatsApp, Instagram, Facebook, and webchat), while also managing customer inquiries across our e-commerce platforms (Shopify, Shopee, Lazada, TikTok Shop, etc.). This role requires someone who is empathetic, proactive, and solution-oriented, with a strong interest in health, wellness, and customer satisfaction.

As a key member of our team, you will not only handle day-to-day customer queries but also provide valuable insights to improve our customer experience journey.

Key Responsibilities

• Manage all customer interactions across Freshworks system (email, WhatsApp, Instagram, Facebook, and webchat) with professionalism, empathy, and efficiency.
• Handle customer inquiries, complaints, refunds, exchanges, and product/service-related questions promptly and accurately.
• Support customers across e-commerce platforms (Shopify, Shopee, Lazada, TikTok Shop), including order updates, shipping inquiries, product recommendations, and issue resolution.
• Track, log, and escalate issues or feedback to relevant departments (logistics, marketing, product, etc.) to ensure smooth resolution.
• Ensure customer interactions align with PurelyB’s brand voice — warm, supportive, and empowering.
• Collaborate with internal teams to provide insights on customer feedback and improve service processes.
• Monitor and follow up on order fulfillment issues, pre-orders, and delivery timelines.
• Assist in creating customer service SOPs and FAQs to streamline processes.
• Uphold high standards of customer experience by exceeding response time SLAs and ensuring high customer satisfaction ratings.

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Location:

Petaling Jaya, Selangor, MY

Category: Global Business Service Jobs

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us!

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.

allnex invites you to join our GBS Customer Service team as a Customer Service Representative! In this role, you will be responsible for managing customer orders, enquiries, and complaints with consistency, speed, and professionalism.The role also supports continuous improvement in service quality and process efficiency.

This position specifically supports customers in the Australia region and requires working hours aligned with the Australian timezone (5AM–3PM Malaysia time).

View the job responsibilities below and apply now!

• Handle customer interactions — manage orders, inquiries, and complaints promptly and professionally, aligned with Allnex’s service standards and policies.
• Process orders in ERP (SAP/AX) — receive, enter, and monitor deliveries, quantities, and billing details.
• Coordinate internally — collaborate with Sales/Business Units, Supply Chain, Credit, PSRA, and Logistics to ensure timely shipment and documentation.
• Monitor order fulfillment — proactively track orders, communicate delays or changes, and suggest alternatives when needed.
• Maintain data integrity — update customer master data, instructions, pricing, and quotes in the system.
• Manage documentation requests — provide Certificates of Analysis, Technical Data Sheets, Safety Data Sheets, delivery notes, and invoices to customers as needed.
• Handle customer complaints — log complaints, follow up with investigations, coordinate corrective actions, and ensure closure.
• Support process improvements — identify inefficiencies and recommend enhancements to reduce lead times, costs, and errors.
• Perform daily report checks — download and review outstanding orders report, and take relevant follow-up actions.
• Assist with ad hoc duties — perform additional tasks assigned by supervisors to support the team’s workload.

• Minimum 2 years’ experience in customer service, with knowledge of import/export shipping , preferably in a similar industrial field.
• Proficient in SAP and Odoo (highly desirable).
• Willing to work in the Australia timezone (5AM–3PM).

• Bachelor's degree in any discipline

We are proud to offeran international working experiencewith a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact!
Check out our careers page for available opportunities. We look forward to hearing from you.

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

You will play an important role, such as:

• Answer customer inquiries over the phone, chat, and/or email.

• Log customer interactions in our system for proper documentation.

• Follow-up with customers as appropriate

• Participate in team meetings and strategize on team performance improvement.

• Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement.

To succeed in this role, we will need you to have:

• Bachelor's degree or Diploma in any discipline

• Requires proficiency in reading, writing, and speaking English 

• At least 1 years of working experiences in customer service or BPO

• Willing to work at Petaling Jaya.

• Willing to work in rotational shifts, PH and weekend.

Hiring: Customer Service Executive (Mandarin & Cantonese Speaker)

Based in Malaysia

Role Description

This is a full-time on-site role for a Customer Service Representative based in Petaling Jaya. The Customer Service Representative will handle day-to-day customer interactions, provide support, and ensure customer satisfaction. Responsibilities include answering customer inquiries, managing complaints, providing information about products and services, and enhancing the overall customer experience.

Qualifications

• Customer Service Representatives and Customer Support skills
• Fresher are welcome to join
• Strong communication and interpersonal skills
• Ability to handle stressful situations and resolve conflicts effectively
• Proficiency in using customer service software and tools
• Ability to work collaboratively in a team-oriented environment
• A High School diploma or equivalent is required
• Prior experience in a customer service role is preferred

Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.

Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

Are you interested in using your knowledge and experience in a fast-paced and varied role while using your
German
skills? Do you like solving problems to gain customer satisfaction?

The Customer Service Representative is responsible for the direct communication with the customer and various departments within the business to support end to end customer order management. In this role you can grow into a subject matter expert whilst improving your knowledge of international business.

This position is part of the Customer Service Team and will be located in Petaling Jaya, Malaysia. This role will work EMEA shift hours (9 am - 6 pm CET).

In this role, you will have the opportunity to:

• Manage customer orders from order entry to product delivery to attain customer satisfaction
• Collaborate and communicate across functional teams such as sales, distribution, and manufacturing to support customer requirements
• Gain and apply foundational knowledge of compliance and commercial operations

The essential requirements of the job include:

• Computer literacy and foundational Microsoft Office skills
• Clear verbal and written communication skills, organization skills, ability to prioritize, and customer centric mindset
• Professional spoken and written fluency in German.

It would be a plus if you also possess previous experience in:

• ERP knowledge with SAP preferred
• Professional diploma/degree, or equivalent years of experience

Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit

Join Us if you want to be part of OUR HR LEADER:

• Happy, Positive and Fun Working Environment.
• Malaysia Largest Factory Inverter Repair Company
• Award Winning Company The 11th Malaysia Power Brand | 100 Most Influential Young Entrepreneur
• Over 10 years of Strong Establishment (KL, JB, Penang, Ipoh, Batu Pahat, N. Sembilan, Thailand, Singapore)
• RM 100,000 Personal Insurance Coverage for you

DESCRIPTIONS

• Assist Thailand Team on day to day business activity.
• Assist in preparing daily reporting update
• Prepare documentation for Thailand Team.
• Assist purchasing team in purchase and stock recording
• Assist in Attendance and Claim Calculation
• Assist in adhoc tasks
• Travel to Thailand Office whenever needed.

REQUIREMENTS

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or equivalent.
• Candidates with self starter, positive attitude is required.
• Trustworthy and integrity person.
• MUST BE ABLE TO SPEAK THAI
• No attendance issue.
• RM 100K Personal Insurance coverage up for selected branches
• Claimable Medical Cert for normal visitation.
• Friendly and helpful colleagues with great working culture.
• 5 Days work.
• Candidates must be willing to work in Puchong

**We provide attractive package IF YOU ARE THE RIGHT PERSON.

Perfect working environment+ Salary + Allowances + RM 100,000.00 Personal Insurance + Company Trip + other benefits

Job ID

Posted

18-Sep-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service

Location(s)

Petaling Jaya - Selangor - Malaysia

Customer Service Representative (Petaling Jaya)
CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.

CBRE Global Workplace Solutions (GWS)
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.

Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

About The Role
As a CBRE Customer Service Representative, you will guide the team responsible for assigning tasks related to resolving complex day-to-day and escalated issues.

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

What You'll Do

• Answer incoming service requests, via phone, chat, email & online requests. Point of contact for all escalated customer inquiries and concerns.
• Dispatch service request work orders for completion by vendors.
• Verify company systems, customer service databases, and spreadsheets are accurate and being updated frequently.
• Contact the customer for information and communicate the steps in the work order process.
• Run, review, and distribute various customer service reports, as necessary.
• Assist with the training of new hires and temporary employees. Provide technical guidance and training to junior associates.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You'll Need

• High School Diploma or GED with 2-3 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

If the above interests you, we would love to hear from you

Service line:
GWS Segment

Customer Service Representative

Location: KL, G Tower, Malaysia.

Total Salary: RM6,000 + RM1,000 Language allowance

Project: E-Commerce

Headcounts: 3

Work hour: 7am to 11pm (Shift Based)

Joining Date: 27th October 2025

Requirement: Fresh graduates are welcome, Customer Service experience preferred, who has diploma with CS experiences 3 - 5 yrs, or degree holder. If high school graduated person, must have Call centre CS experiences.

*Overview*

Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company's customers.

*Qualifications*

* Excellent in speaking, writing and reading Japanese language (Native / Business level).

* Independent & customer friendly.

* Able to demonstrate conflict resolution, negotiation and de-escalation skills.

* Flexible with working schedule.

*Responsibilities*

* Provide e-commerce customer support via phone, email and online chat.

* Answer customer comments, enquiries, and complaints in a professional manner.

* Maintain good relationship & positive engagement with customers.

Agensi Pekerjaan JEV Management is hiring a Full time Customer Service Representative role in Ara Damansara, Selangor. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Afternoon, Evening, Morning
• Tuesday: Afternoon, Evening, Morning
• Wednesday: Afternoon, Evening, Morning
• Thursday: Afternoon, Evening, Morning
• Friday: Afternoon, Evening, Morning
• No experience required for this role
• Expected salary: RM4,300 - RM4,800 per month