261 Customer Service Representative jobs in Kuala Lumpur

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Apply locations PJ State time type Full time posted on Posted 30+ Days Ago job requisition id JR100353

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

1. To provide frontline service to customers.
2. To deliver quality customer service in accordance with Bank's internal policies.
3. To perform back office functions as well as rendering customer service support.
4. To contribute towards branch's deposit growth and cross selling Deposit / Investment / Bancassurance / Banca Takaful products.

1. To take pro-active actions to prevent fraud and losses (internal & external).
2. To contribute to deposit growth by way of soliciting new accounts.
3. To assist in managing cost control for the branch as per approved budget.

1. Perform daily branch activities in accordance to Bank's internal policies & regulatory requirement.
2. Effective cash handling and ensure Mid Day and End of Day cash balancing is performed in accordance with procedures.
3. Ensure accuracy in day end balancing within reasonable time.
4. Compliance to individual teller/drawer limit.
5. Compliance to Bank's standard average serving time and average waiting time.
6. Daily vouchers bundling and cross checking of vouchers at the end of day.
7. Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS etc.
8. Ensure satisfactory audit rating and issues raised are resolved within specified timeframe.
9. Perform filing, printing daily reports, bundling of daily vouchers, submission of documents via DIS, prepare monthly report and back room functions.

1. Ensure efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
2. Ensure accuracy and error free in service delivery.
3. Attend customer’s enquiries / complaints immediately and adhere to complaints escalation procedures.
4. To maintain good rapport with internal and external customers.

1. Resource management i.e. annual leave / attendance / branch meeting.
2. Participate in staff development including Structure on the Job Training (SOJT) / coaching.

1. To manage and undertake ad-hoc assignments assigned by Management from time to time.
2. Social commitment activities involvement (CSR).
3. To ensure cleanliness of the bank’s premise & SSL area.
4. Relief duties as and when required.
5. When performing relief function – Ensure compliance on onboarding process and policy of new accounts – SA/CA/FD/SDB.

1. To involve and contribute to any special event organised by branch.
2. Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.
3. To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit.

People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people’s personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community.

Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day.

Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today!

"Always About You"

At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience.

At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline “Always about you”, was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation.

Our people are at the heart of what we do and remain the focus of our customer centric culture. It’s about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.

This job is about helping customers by answering questions over the phone, email, or chat. You might like this job because it involves solving problems and communicating in Mandarin, all while following company rules. Enjoy a 5-day workweek!

• Assist and solving customers enquiries via phone, email, or live chat.
• Provide accurate information on availability, pricing, and policies.
• Customer Support: Respond promptly to customer complaints and Resolve issues according to SOP
• Compliance: Adhere to company policies, data privacy regulations, and standard operating procedures.

• Educational Qualifications: Fresh-graduate welcome (SPM welcome), high school diploma or equivalent; bachelor’s degree is a plus.
• Skills & Experience: Strong communication skills in Mandarin and English (both verbal and written).
• Willing work in Rotational Shift - 24/7.

Verbal Communication Skills

Chinese Language

Most of our positions offering not only basic salary, but also comes with additional allowances to boost your overall earning!

We have multiple clients which means more great job opportunities!

To be the leading global talent partner, connecting outstanding individuals with organizations to foster mutual success and growth.

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

The CSS will be the primary contact for customers using the client’s website shopping channel.

The CSS lives the values of our client which are:

1. Responsibility : The CSS represents the client and is the face of the brand to the outside world.
2. Quality and a Passion for Excellence : We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

Education background:

1. Bachelor’s Degree or at least Diploma or equivalent in any discipline.
2. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).

Work experience:

1. Minimum of 6 months work experience in customer support in any industry.
2. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
3. Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

1. Customer Service orientation
2. Customer Results/Solutions focussed
3. Customer Expectations Management
4. Active Listening Skills
5. Ability to handle queries and objections in a professional manner
6. Passionate about communication and interacting with people is key to success in this role
7. Able to receive continuous feedback and work in a fast-paced working environment
8. Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
9. Emotional intelligence and ability to stay calm when customers are stressed or annoyed
10. Good reasoning and analytical skills
11. Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations

Technical Skills:

1. Minimum typing speed of 40wpm with a 90% accuracy score.
2. Computer literate and fully conversant in Microsoft Windows and Microsoft Office.

(May perform other duties as requested that may not be specifically addressed in this document)

Overview of CSS Role:

1. CSS represents the brand, the culture, and the values of the client.
2. Your attitude and how you behave will determine how our client is perceived by its customers.
3. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
4. Customer concerns must be handled positively and professionally.
5. Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.

Responsibilities and Accountabilities:

1. Support customers to place online orders with the client.
2. Provide timely support to customers through available communication channels (inbound phone calls and email).
3. Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
4. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
5. Identify and escalate priority issues through appropriate channels as and when necessary.
6. Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience.
7. Maintain and improve quality of service by sharing suggestions and recommendations.
8. Keep job knowledge and skills up to date by attending training and continuously learning.
9. Meet all key performance indicators set by the company and client.
10. Adhere to the policies and procedures set by the company and client.

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

The CSS will be the primary contact for customers using the client’s website shopping channel.

The CSS lives the values of our client which are:

1. Responsibility : The CSS represents the client and is the face of the brand to the outside world.
2. Quality and a Passion for Excellence : We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

Education background:

1. Bachelor’s Degree or at least Diploma or equivalent in any discipline.
2. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).

Work experience:

1. Minimum of 6 months work experience in customer support in any industry.
2. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
3. Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

• Customer Service orientation
• Customer Results/Solutions focussed
• Customer Expectations Management
• Active Listening Skills
• Ability to handle queries and objections in a professional manner
• Passionate about communication and interacting with people is key to success in this role
• Able to receive continuous feedback and work in a fast-paced working environment
• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed
• Good reasoning and analytical skills
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations

Technical Skills:

• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.

(May perform other duties as requested that may not be specifically addressed in this document)

Overview of CSS Role:

• CSS represents the brand, the culture, and the values of the client.
• Your attitude and how you behave will determine how our client is perceived by its customers.
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
• Customer concerns must be handled positively and professionally.
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.

Responsibilities and Accountabilities:

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
• Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience.
• Maintain and improve quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

The CSS will be the primary contact for customers using the client’s website shopping channel.

The CSS lives the values of our client which are:

1. Responsibility : The CSS represents the client and is the face of the brand to the outside world.
2. Quality and a Passion for Excellence : We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

Education background:

1. Bachelor’s Degree or at least Diploma or equivalent in any discipline.
2. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) Common European Framework Reference .

Work experience:

1. Minimum of 6 months work experience in customer support in any industry.
2. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
3. Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

• Customer Service orientation
• Customer Results/Solutions focussed
• Customer Expectations Management
• Active Listening Skills
• Ability to handle queries and objections in a professional manner
• Passionate about communication and interacting with people is key to success in this role
• Able to receive continuous feedback and work in a fast-paced working environment
• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed
• Good reasoning and analytical skills
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations

Technical Skills:

• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.

(May perform other duties as requested that may not be specifically addressed in this document)

Overview of CSS Role:

• CSS represents the brand, the culture, and the values of the client
• Your attitude and how you behave will determine how our client is perceived by its customers
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
• Customer concerns must be handled positively and professionally
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities:

• Support customers to place online orders with the client
• Provide timely support to customers through available communication channels (inbound phone calls and email)
• Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
• Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
• Identify and escalate priority issues through appropriate channels as and when necessary
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
• Maintain and improves quality of service by sharing suggestions and recommendations
• Keep job knowledge and skills up to date by attending training and continuously learning
• Meet all key performance indicators set by the company and client
• Adhere to the policies and procedures set by the company and client

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

The CSS will be the primary contact for customers using the client’s website shopping channel.

The CSS lives the values of our client which are:

1. Responsibility : The CSS represents the client and is the face of the brand to the outside world.
2. Quality and a Passion for Excellence : We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

Education background:

1. Bachelor’s Degree or at least Diploma or equivalent in any discipline.
2. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) (link) .

Work experience:

1. Minimum of 6 months work experience in customer support in any industry.
2. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
3. Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

• Customer Service orientation
• Customer Results/Solutions focused
• Customer Expectations Management
• Active Listening Skills
• Ability to handle queries and objections in a professional manner
• Passionate about communication and interacting with people is key to success in this role
• Able to receive continuous feedback and work in a fast-paced working environment
• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed
• Good reasoning and analytical skills
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations

Technical Skills:

• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.

(May perform other duties as requested that may not be specifically addressed in this document)

Overview of CSS Role:

• CSS represents the brand, the culture, and the values of the client
• Your attitude and how you behave will determine how our client is perceived by its customers
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
• Customer concerns must be handled positively and professionally
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities:

• Support customers to place online orders with the client
• Provide timely support to customers through available communication channels (inbound phone calls and email)
• Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
• Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
• Identify and escalate priority issues through appropriate channels as and when necessary
• Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience
• Maintain and improve quality of service by sharing suggestions and recommendations
• Keep job knowledge and skills up to date by attending training and continuously learning
• Meet all key performance indicators set by the company and client
• Adhere to the policies and procedures set by the company and client

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

The CSS will be the primary contact for customers using the client’s website shopping channel.

The CSS lives the values of our client which are:

1. Responsibility : The CSS represents the client and is the face of the brand to the outside world.
2. Quality and a Passion for Excellence : We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

Education background:

1. Bachelor’s Degree or at least Diploma or equivalent in any discipline.
2. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) link .

Work experience:

1. Minimum of 6 months work experience in customer support in any industry.
2. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
3. Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

1. Customer Service orientation
2. Customer Results/Solutions focussed
3. Customer Expectations Management
4. Active Listening Skills
5. Ability to handle queries and objections in a professional manner
6. Passionate about communication and interacting with people is key to success in this role
7. Able to receive continuous feedback and work in a fast-paced working environment
8. Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
9. Emotional intelligence and ability to stay calm when customers are stressed or annoyed
10. Good reasoning and analytical skills
11. Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations

• Must be able to speak, read and write the required language to support

Technical Skills:

1. Minimum typing speed of 40wpm with a 90% accuracy score.
2. Computer literate and fully conversant in Microsoft Windows and Microsoft Office.

(May perform other duties as requested that may not be specifically addressed in this document)

Overview of CSS Role:

1. CSS represents the brand, the culture, and the values of the client.
2. Your attitude and how you behave will determine how our client is perceived by its customers.
3. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
4. Customer concerns must be handled positively and professionally.
5. Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.

Responsibilities and Accountabilities

1. Support customers to place online orders with the client.
2. Provide timely support to customers through available communication channels (inbound phone calls and email).
3. Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
4. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
5. Identify and escalate priority issues through appropriate channels as and when necessary.
6. Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
7. Maintain and improve quality of service by sharing suggestions and recommendations.
8. Keep job knowledge and skills up to date by attending training and continuously learning.
9. Meet all key performance indicators set by the company and client.
10. Adhere to the policies and procedures set by the company and client.

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

The CSS will be the primary contact for customers using the client’s website shopping channel.

The CSS lives the values of our client which are:

1. Responsibility : The CSS represents the client and is the face of the brand to the outside world.
2. Quality and a Passion for Excellence : We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

Education background:

1. Bachelor’s Degree or at least Diploma or equivalent in any discipline.
2. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).

Work experience:

1. Minimum of 6 months work experience in customer support in any industry.
2. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
3. Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

1. Customer Service orientation.
2. Customer Results/Solutions focussed.
3. Customer Expectations Management.
4. Active Listening Skills.
5. Ability to handle queries and objections in a professional manner.
6. Passionate about communication and interacting with people is key to success in this role.
7. Able to receive continuous feedback and work in a fast-paced working environment.
8. Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
9. Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
10. Good reasoning and analytical skills.
11. Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

Technical Skills:

1. Minimum typing speed of 40wpm with a 90% accuracy score.
2. Computer literate and fully conversant in Microsoft Windows and Microsoft Office.

(May perform other duties as requested that may not be specifically addressed in this document.)

Overview of CSS Role:

1. CSS represents the brand, the culture, and the values of the client.
2. Your attitude and how you behave will determine how our client is perceived by its customers.
3. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
4. Customer concerns must be handled positively and professionally.
5. Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.

Responsibilities and Accountabilities:

1. Support customers to place online orders with the client.
2. Provide timely support to customers through available communication channels (inbound phone calls and email).
3. Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
4. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
5. Identify and escalate priority issues through appropriate channels as and when necessary.
6. Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
7. Maintain and improve quality of service by sharing suggestions and recommendations.
8. Keep job knowledge and skills up to date by attending training and continuously learning.
9. Meet all key performance indicators set by the company and client.
10. Adhere to the policies and procedures set by the company and client.