575 Customer Service Representative jobs in Kuala Lumpur

Overview

Customer Service Representative at AFFIN Group. Join to apply for the Customer Service Representative role at AFFIN Group.

We continuously innovate to transform our financial services landscape and strive to make banking better and easier. AFFIN Bank values open minds and a shared commitment to great work.

To provide frontline service to customers and deliver quality customer service in accordance with Bank's internal policies. To perform back office functions as well as rendering customer service support. To contribute towards branch’s deposit growth and cross selling of Deposit / Investment / Bancassurance / Banca Takaful products.

Financial

• Take proactive actions to prevent fraud and losses (internal & external).
• Contribute to deposit growth by soliciting new accounts.
• Assist in managing cost control for the branch as per approved budget.

Process

• Perform daily branch activities in accordance with Bank's internal policies and regulatory requirements.
• Effective cash handling and ensure Mid Day and End of Day cash balancing is performed in accordance with procedures.
• Ensure accuracy in day end balancing within reasonable time and comply with teller/drawer limits.
• Adhere to Bank's standard average serving time and average waiting time; daily vouchers bundling and cross-checking of vouchers at the end of day.
• Ensure compliance with regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS, etc.
• Ensure satisfactory audit ratings and that issues are resolved within specified time frames.
• Perform filing, printing daily reports, bundling daily vouchers, submission of documents via DIS, and prepare monthly reports and back-room functions.

Customer

• Ensure efficient customer service level to meet SLA and address customer complaints.
• Attend to customer inquiries/complaints immediately and adhere to escalation procedures.
• Maintain good rapport with internal and external customers.

People

• Resource management (annual leave, attendance, branch meetings).
• Participate in staff development including SOJT / coaching.

Other Responsibilities

• Manage and undertake ad-hoc assignments as assigned by Management.
• Involvement in social commitment activities (CSR) and ensure cleanliness of the bank’s premise.
• Relief duties as required and ensure compliance on onboarding processes and policy for new accounts (SA/CA/FD/SDB).

Learning & Growth

• Participate in special branch events and attend training on compliance, regulatory, product knowledge, customer service, and personal development.
• Contribute to AFFINBANK’s DNA and uphold team spirit.

• Entry level

• Full-time

• Other

• Banking

Note: Referrals increase your chances of interviewing at AFFIN Group.

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Apply locations PJ State time type Full time posted on Posted 30+ Days Ago job requisition id JR

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

1. To provide frontline service to customers.
2. To deliver quality customer service in accordance with Bank's internal policies.
3. To perform back office functions as well as rendering customer service support.
4. To contribute towards branch's deposit growth and cross selling Deposit / Investment / Bancassurance / Banca Takaful products.

1. To take pro-active actions to prevent fraud and losses (internal & external).
2. To contribute to deposit growth by way of soliciting new accounts.
3. To assist in managing cost control for the branch as per approved budget.

1. Perform daily branch activities in accordance to Bank's internal policies & regulatory requirement.
2. Effective cash handling and ensure Mid Day and End of Day cash balancing is performed in accordance with procedures.
3. Ensure accuracy in day end balancing within reasonable time.
4. Compliance to individual teller/drawer limit.
5. Compliance to Bank's standard average serving time and average waiting time.
6. Daily vouchers bundling and cross checking of vouchers at the end of day.
7. Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS etc.
8. Ensure satisfactory audit rating and issues raised are resolved within specified timeframe.
9. Perform filing, printing daily reports, bundling of daily vouchers, submission of documents via DIS, prepare monthly report and back room functions.

1. Ensure efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
2. Ensure accuracy and error free in service delivery.
3. Attend customer’s enquiries / complaints immediately and adhere to complaints escalation procedures.
4. To maintain good rapport with internal and external customers.

1. Resource management i.e. annual leave / attendance / branch meeting.
2. Participate in staff development including Structure on the Job Training (SOJT) / coaching.

1. To manage and undertake ad-hoc assignments assigned by Management from time to time.
2. Social commitment activities involvement (CSR).
3. To ensure cleanliness of the bank’s premise & SSL area.
4. Relief duties as and when required.
5. When performing relief function – Ensure compliance on onboarding process and policy of new accounts – SA/CA/FD/SDB.

1. To involve and contribute to any special event organised by branch.
2. Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.
3. To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit.

People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people’s personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community.

Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day.

Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today!

"Always About You"

At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience.

At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline “Always about you”, was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation.

Our people are at the heart of what we do and remain the focus of our customer centric culture. It’s about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.

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Location:

Petaling Jaya, Selangor, MY

Category: Global Business Service Jobs

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us!

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.

allnex invites you to join our GBS Customer Service team as a Customer Service Representative! In this role, you will be responsible for managing customer orders, enquiries, and complaints with consistency, speed, and professionalism.The role also supports continuous improvement in service quality and process efficiency.

This position specifically supports customers in the Australia region and requires working hours aligned with the Australian timezone (5AM–3PM Malaysia time).

View the job responsibilities below and apply now!

• Handle customer interactions — manage orders, inquiries, and complaints promptly and professionally, aligned with Allnex’s service standards and policies.
• Process orders in ERP (SAP/AX) — receive, enter, and monitor deliveries, quantities, and billing details.
• Coordinate internally — collaborate with Sales/Business Units, Supply Chain, Credit, PSRA, and Logistics to ensure timely shipment and documentation.
• Monitor order fulfillment — proactively track orders, communicate delays or changes, and suggest alternatives when needed.
• Maintain data integrity — update customer master data, instructions, pricing, and quotes in the system.
• Manage documentation requests — provide Certificates of Analysis, Technical Data Sheets, Safety Data Sheets, delivery notes, and invoices to customers as needed.
• Handle customer complaints — log complaints, follow up with investigations, coordinate corrective actions, and ensure closure.
• Support process improvements — identify inefficiencies and recommend enhancements to reduce lead times, costs, and errors.
• Perform daily report checks — download and review outstanding orders report, and take relevant follow-up actions.
• Assist with ad hoc duties — perform additional tasks assigned by supervisors to support the team’s workload.

• Minimum 2 years’ experience in customer service, with knowledge of import/export shipping , preferably in a similar industrial field.
• Proficient in SAP and Odoo (highly desirable).
• Willing to work in the Australia timezone (5AM–3PM).

• Bachelor's degree in any discipline

We are proud to offeran international working experiencewith a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact!
Check out our careers page for available opportunities. We look forward to hearing from you.

This job is for an Online Customer Service Representative in the mobile phone repair industry. You might like this job because you’ll handle customer inquiries, no sales hunting required, and get to use your language skills in a friendly uptown setting!

Company: Mobile Phone Repair Industry (Training Provided)

Job Description:

• Working location in uptown Petaling Jaya
• University graduate
• Monitor and manage incoming calls & messages to ensure no inquiries are missed; respond within 5 minutes
• Follow up with customers to ensure their issues are fully resolved and satisfaction is achieved
• Handle complaints and resolve product or service problems professionally and promptly
• Trilingual (able to speak 3 languages: Chinese, Malay, & English)
• Familiar with Facebook, TikTok, Instagram, Xiaohongshu

Requirements:

• Minimum Diploma preferred
• Previous experience in customer service or related field advantageous
• Strong written and verbal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Patient, empathetic, and able to handle difficult customers calmly
• Willing to work flexible hours, including weekends and public holidays if required

• Customer Service
• Problem Solving
• Time Management
• Customer Complaint Resolution

Enjoy staff discounts on all products and services of SPR.

SPR stands for Smartphone Repair. Our core business is repairing smartphones, tablets, and smartwatches. Founded in 2015, SPR was established by Jason Kuan, who has over 10 years of industry experience. Based on this expertise, Jason founded SPR Communication Sdn Bhd in Kepong, Kuala Lumpur, Malaysia.

Overview

Introduction

Daily Operations and responsibilities related to warranty claims and customer service are described below.

• Daily Operations
  • Handle in bound and out bound calls & manage email queries
  • Analyse request and ability to make judgement based on checklist/rules/policy
  • Validation and audit of abnormal claims based on policy
  • Route request to appropriate departments based on policy and approval requirement
• Warranty Bills Verification
  • Check and Validate warranty claims
  • Request approval, and/or escalate to level 2 teams when required
• Monitor And Improve Aging Items
  • Identify common errors and issues to management team
  • Resolve concerns and close pending claims by coordinating and chasing concerned parties
  • Improve overall hold claims
  • Warranty closing
  • Pre-closing of warranty activity
  • Warranty claims invoice management when/where required
• VOCs for Warranty Claims
  • Address and ensure complete resolution on concerns and issues
  • Ensure resolution is in compliant with processes and closed on time
• Others
  • Miscellaneous requests concerning Warranty Claims.

Languages

• Fluent in English, Malay

• Willing to work during MY Public holiday.
• Basic Excel & Computer Knowledge
• Independence and Fast Learner
• Customer service skill/experience is require

• Mid-Senior level

• Full-time

• Other

• IT Services and IT Consulting

Overview

Join to apply for the Customer Service Representative (French Speaker) role at Pall Corporation . Pall is a global leader in high-tech filtration, separation, and purification, with a history of discovery and innovation. The team serves diverse, global customer needs to advance health, safety and environmentally responsible technologies. Pall is part of Danaher and operates with the Danaher Business System to enable discovery, development and delivery of solutions for human health.

Location: Petaling Jaya, Malaysia. This role follows EMEA shift hours (9 am – 6 pm CET) and France public holiday schedule.

In this role you will have the opportunity to use your French language skills in a fast-paced, varied environment and grow into a subject matter expert while expanding knowledge of international business.

• Manage customer orders from entry to product delivery to achieve customer satisfaction
• Collaborate and communicate across functional teams (sales, distribution, manufacturing) to support customer requirements
• Apply foundational knowledge of compliance and commercial operations

• Computer literacy and foundational Microsoft Office skills
• Clear verbal and written communication, strong organizational skills, ability to prioritize, and a customer-centric mindset
• Professional fluency in French (spoken and written)

• ERP knowledge with SAP preferred
• Professional diploma/degree or equivalent work experience

Pall Corporation, a Danaher company, offers a comprehensive benefits program. For details, visit the Danaher benefits site.

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

The CSS will be the primary contact for customers using the client’s website shopping channel.

The CSS lives the values of our client which are:

1. Responsibility : The CSS represents the client and is the face of the brand to the outside world.
2. Quality and a Passion for Excellence : We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

Education background:

1. Bachelor’s Degree or at least Diploma or equivalent in any discipline.
2. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).

Work experience:

1. Minimum of 6 months work experience in customer support in any industry.
2. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
3. Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

• Customer Service orientation
• Customer Results/Solutions focussed
• Customer Expectations Management
• Active Listening Skills
• Ability to handle queries and objections in a professional manner
• Passionate about communication and interacting with people is key to success in this role
• Able to receive continuous feedback and work in a fast-paced working environment
• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed
• Good reasoning and analytical skills
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations

Technical Skills:

• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.

(May perform other duties as requested that may not be specifically addressed in this document)

Overview of CSS Role:

• CSS represents the brand, the culture, and the values of the client.
• Your attitude and how you behave will determine how our client is perceived by its customers.
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
• Customer concerns must be handled positively and professionally.
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.

Responsibilities and Accountabilities:

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
• Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience.
• Maintain and improve quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.