9 Customer Service jobs in Butterworth

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Job Purpose

• To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank`s internal policy and regulatory requirement.
• Ensuring the highest quality customer experience through customer service and image enhancement opportunities.
• To assist in referral and cross selling of deposits/investment/insurance/ Wealth /Takaful products & cross selling activities towards achieving branch target.
  
  

• To assist in referral and cross selling of deposits/investment/Bancassurance /Banca Takaful products & cross selling activities towards achieving branch target.
• Prevention of Fraud and Losses (internal and external).
• To effectively control and monitor cost as per approved budget.
• Achieve branch Transactional Fee based income target as given.
• Achieve branch Lead Generation Fee Based Income target as given.
  
  

• Onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to on boarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc
• Ensure adherence to compliance on FSA/IFSA,PDPA,FEA,FATCA,CSR,PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD.
• Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book.
• Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM.
• Check and review error correction and checking of daily vouchers.
• To verify overall cash balancing, related critical reports and cheque confirmation.
• Processing of daily Incheqs/OCS cheque as per procedures and guidelines
• Protect the assets of branch and ensure its proper outlook (internal and external).
• Ensure that your branch back-up power supply is available at all the times. i.e gen set serviced regularly.
• To monitor GL entries e.g sundry, deferred accounts, etc and ensure the timely reversal
• Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency.
• Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses.
• Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
• Ensure timely submission of reports.
• Check & review error correction.
• Checking of daily vouchers.
• Security & Maintenance Coordinator
• Digital Video Recorder (DVD) & Close Circuit Television (CCTV)
• Maintain the upkeep and storage of telephone recorder
• Verify clear image is displayed on CCTV monitor
• DVR is in working condition & sufficient space for recording
• Alarm Monitoring
• Responsible for alarm testing once a month
• Managing Security Personnel
• To ensure verification of third party vendors accessing the premise
• Electrical and mechanical appliances in working order and neatly displayed
• Maintain branch cleanliness and promote conducive environment for both customers and staff
• Responsible for management of IT/Non IT Asset/Fixed Assets
• Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing
• Recommend for write off of assets with written down book value
• Others -Storage and Archival Coordinator
• Stationeries are systematically arranged and quantity is not excessive
• Relevant pages/documents of account opening and vouchers are kept in a locked environment
• Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual
• Ensure timely reporting of any lapses via Oprisk System within timeline.
• Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office.
• Reporting of Suspicious Transaction.
• Responsible for the renewal of all contracts and licenses.
  
  

• Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
• Ensure accuracy and error free in service delivery.
• Handle customer complaint and resolution within SLA.
• To manage the Safe Deposit Box facilities for all customer accounts.
• To ensure data key in the CIF is accurate
• To manage the branch staff and facilities appearance in line with the Bank’s standard.
• Provide transaction/support activities for all customer accounts
• Provide on-going account maintenance support
• Provide financial services information
• Solve customer inquiries promptly
• Monitor and support the collection and maintenance of high quality customer information.
• To process the following :
• Cheque book requisition
• CASA maintenance
• Documents for Account Services
• Request for Audit Confirmation to Credit Administration
• To observe deadlines on ad-hoc assignments
  
  

• Resource management i.e. annual leave / attendance / branch meeting.
• Provide well managed, competent / customer-oriented staff
• Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring /appraisals.
  
  

• Social Commitment activities involvement
  
  

• Relief duties- ABM/BM
• To administer other operational support functions.
• To manage and undertake ad-hoc assignments assign by management from time to time.
• Main holder to Vault & Self Service Machines.
  
  

• To involve and contribute to any special project organise by branch.
• Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth.
• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Banking

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Get notified about new Customer Service Officer jobs in Bukit Mertajam, Penang, Malaysia .

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Join to apply for the CUSTOMER SERVICE CO-ORDINATOR role at MCC Label

Join to apply for the CUSTOMER SERVICE CO-ORDINATOR role at MCC Label

• Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
• Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
• Investigates the customer’s issues and seeks information about the real underlying needs of the customer beyond those initially expressed.
• Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
• Committed to expanding their knowledge of MCC’s products, services and solutions.
• Work collaboratively within the plant
• Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed.
• Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
• Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators:
• Accuracy of orders and releases entered
• Volume of orders and releases entered
• Timeliness of orders and releases entered
  
  
  

• Provide World-Class Customer Service
• Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
• Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
• Investigates the customer’s issues and seeks information about the real underlying needs of the customer beyond those initially expressed.
• Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
• Committed to expanding their knowledge of MCC’s products, services and solutions.
• Work collaboratively within the plant
• Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed.
• Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
• Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators:
• Accuracy of orders and releases entered
• Volume of orders and releases entered
• Timeliness of orders and releases entered
  
  
  

• A four year college degree; or two to four years related experience and/or training; or equivalent combination of education and experience
• Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries Packaging and Containers Manufacturing

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Get notified about new Customer Service Coordinator jobs in Bandar Prai (Mukim 1A), Penang, Malaysia .

George Town, Penang, Malaysia 1 month ago

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At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

This position is responsible for overall team performance in supporting customers by providing helpful information and solutions, while ensuring customer satisfaction with the company's products, services, and features. The role involves following up on actions and monitoring daily customer and operations-related issues. Effective communication with internal and external customers and vendors is essential. The position also emphasizes embracing a LEAN management approach to ensure cost-effective operations.

1. Relaying extensive product information to customers.
2. Communicating operations strategies and objectives to ensure departmental targets are met and operations are effective.
3. Developing long-term plans to achieve organizational goals.
4. Analyzing team performance through Key Performance Indicators (KPIs).
5. Monitoring the performance of both internal and external service providers.
6. Supervising daily operations within the customer service department and establishing effective procedures, policies, and standards.
7. Ensuring all milestones are updated in a timely and organized manner.
8. Liaising with other departments to maintain customer-oriented service.
9. Leading problem-solving efforts by identifying issues, evaluating solutions, and developing customer satisfaction goals to be met consistently.
10. Managing operational costs and creating cost-effective customer service and operations teams.
11. Evaluating and reporting on customer service and operations activities, maintaining accurate records of all interactions.
12. Providing training to new customer service coordinators.
13. Performing other tasks as assigned by superiors.

• Diploma/Degree in Logistics and Supply Chain Management or Business Management.
• Minimum of five (5) years of experience in the forwarding industry.
• Knowledge of Microsoft Excel and Word is advantageous.
• Service-oriented with good interpersonal and communication skills.

• Competitive wages, comprehensive benefits, and reward systems.
• Policies supporting work-life balance, including vacation and leave policies.
• Comprehensive insurance packages including hospitalisation & surgery, personal accident, and term life insurance.

To be considered for this position, applicants must have valid rights to work and live in Malaysia.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

• Check the status of material requirements from customers and arrange shipment pick-up from hub to customer
• Prepare and generate daily and weekly inventory reports for customers
• Ensure daily receiving system updates within the goal set (KPI) by the customer
• Ensure daily delivery performance within the goal set (KPI) by the customer
• Counter-check the receiving/outgoing documents information against the physical receipt by operations
• Notify customers or suppliers of shipment discrepancies (e.g., damage, physical short incoming, P/O number discrepancy, late delivery, etc.) via email and follow up by phone
• Attend to customers’ or suppliers’ shipment inquiries and coordinate with relevant parties when necessary
• Coordinate with customers on urgent/exception pulls and work with the operations team to deliver goods timely
• Ensure daily/weekly data collection to update KPI and send the KPI to customers and internal SCHENKER Management on a weekly and monthly basis
• Attend any required weekly/monthly meetings with customers/related parties
• Respond to customer or related parties' emails promptly
• Minimum of 1+ year of supervisory experience in Customer Service, preferably in the Logistics industry
• Basic Degree holder
• Degree in Logistics or Supply Chain is an advantage
• Certification in Basic Supervision
• Able to speak and write in English
• Able to speak and write in Mandarin for CS dealing with customers in Mandarin-speaking countries
• Computer literate
• Must be open to working in the warehouse occasionally
  
  

• We’re strong believers in continual training and development for our people. After all, your success is our success.
• DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.
• Our vacation and leave policies reflect our belief in proper work-life balance.
• See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
• We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).
  
  

The opportunity

As an Assistant Manager of Property Management & Customer Service with Wing Tai Malaysia Property Management Sdn Bhd , you will play a crucial role in overseeing the day-to-day operations and enhancing the customer experience for our residential property portfolio in Bukit Mertajam, Penang . This is a full-time position that offers a dynamic and rewarding career with a leading property management firm.

Key responsibilities

• Attend to customer's feedback professionally in compliance with company standards and ensure resolved satisfactory within company assigned KPIs
• Initiate Pre-Handover inspection process & coordinate meeting with departments and contractors to ensure the properties are prepared and compliant for timely Vacant Possessions (VP).
• Ensured all the Handover Kit and VIP procedure including document were thoroughly prepared in advance, to facilitate a smooth and organized handover to customer
• Organized weekly meeting with relevant the departments and the main contractor to monitor the status of defect complaints and ensure timely resolution within the timeframe
• Establish strong relationship with customers/residents
• Source and coordinate with vendor or contractor for building maintenance and repair work

What we're looking for

• Diploma/Degree in Property Management/Real Estate, Building Management or equivalent required
• 3-4 years experience in managerial role in Property Management & Customer Service, managed of high rise residential development and gated community
• Knowledge in Building Maintenance & Management, good communication and interpersonal skill, leadership, organization skill, and able to work independently
• Familiar in property or defect management platform, handling customer complaint and good problem resolving skill. In-dept understanding of SMA 2013, thoroughness and eye of detail, strong in Housing Development Act & trend

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including medical coverage and insurance
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment
• Work-life balance

If you are passionate about property management and committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity with Wing Tai Malaysia Property Management Sdn Bhd . Apply now to take the first step towards a rewarding career in the dynamic field of residential property management.

• Assist customers (Life & General Insurance) in person and via phone with policy enquiries and premium payments
• Support branch operational tasks such as daily collection reconciliation, case scrutiny, document management, and policy servicing
• Collaborate with internal departments, such as underwriting, claims and sales, to resolve customer and agent issues efficiently
• Ensure compliance with company policies, procedures, and regulatory standards
• Maintain detailed records of customer interactions and transaction
• Familiarity with using ChatGPT for automating routine tasks and enhancing productivity
  
  

• Possess a Diploma or Bachelor's Degree in Business Studies/Administration/ Management, Marketing, Finance/Accountancy/ Banking, Commerce, Risk Management or equivalent
• 1-2 years of customer service or administrative experience, preferably in insurance, banking, or related fields
• Good communication and interpersonal skills
• Strong attention to detail and multitasking ability
• Proficient in Microsoft Office and comfortable with CRM or policy systems
• Ability to handle sensitive and confidential information with professionalism
• Mobility to travel within Northern Region
• Multilingual proficiency is a plus