8 Customer Service jobs in Butterworth

Join or sign in to find your next job

Join to apply for the CUSTOMER SERVICE CO-ORDINATOR role at MCC Label

Join to apply for the CUSTOMER SERVICE CO-ORDINATOR role at MCC Label

• Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
• Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
• Investigates the customer’s issues and seeks information about the real underlying needs of the customer beyond those initially expressed.
• Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
• Committed to expanding their knowledge of MCC’s products, services and solutions.
• Work collaboratively within the plant
• Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed.
• Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
• Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators:
• Accuracy of orders and releases entered
• Volume of orders and releases entered
• Timeliness of orders and releases entered
  
  
  

Description

Responsibilities:

• Provide World-Class Customer Service
• Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
• Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
• Investigates the customer’s issues and seeks information about the real underlying needs of the customer beyond those initially expressed.
• Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
• Committed to expanding their knowledge of MCC’s products, services and solutions.
• Work collaboratively within the plant
• Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed.
• Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
• Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators:
• Accuracy of orders and releases entered
• Volume of orders and releases entered
• Timeliness of orders and releases entered
  
  
  

Qualifications:

• A four year college degree; or two to four years related experience and/or training; or equivalent combination of education and experience
• Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Packaging and Containers Manufacturing

Referrals increase your chances of interviewing at MCC Label by 2x

Get notified about new Customer Service Coordinator jobs in Bandar Prai (Mukim 1A), Penang, Malaysia .

Customer Service Expert (Remote, Contract) Customer Service Expert (Remote, Contract) IKEA Batu Kawan : Part Time Customer Relations Officer - Services Customer Service Representative (Nationwide) Client Services/ Customer Support Analyst (US Working Hours) Guest Experience Expert - Front Office Agent Assistant Manager - AirFreight, Customer Service Guest Experience Expert - Executive Club Attendant Assistant Manager, Property Management & Customer Service

George Town, Penang, Malaysia 1 month ago

Senior Specialist Automotive Complaint Management Sales Engineer/Executive/Assistant Manager (Penang, Malaysia) General deposit - Technician, Admin & other Non-professionals

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

• To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank`s internal policy and regulatory requirement.
• Ensuring the highest quality customer experience through customer service and image enhancement opportunities.
• To assist in referral and cross selling of deposits/investment/insurance/ Wealth /Takaful products & cross selling activities towards achieving branch target.
  
  

Accountabilities

Financial

• To assist in referral and cross selling of deposits/investment/Bancassurance /Banca Takaful products & cross selling activities towards achieving branch target.
• Prevention of Fraud and Losses (internal and external).
• To effectively control and monitor cost as per approved budget.
• Achieve branch Transactional Fee based income target as given.
• Achieve branch Lead Generation Fee Based Income target as given.
  
  

Process

• Onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to on boarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc
• Ensure adherence to compliance on FSA/IFSA,PDPA,FEA,FATCA,CSR,PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD.
• Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book.
• Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM.
• Check and review error correction and checking of daily vouchers.
• To verify overall cash balancing, related critical reports and cheque confirmation.
• Processing of daily Incheqs/OCS cheque as per procedures and guidelines
• Protect the assets of branch and ensure its proper outlook (internal and external).
• Ensure that your branch back-up power supply is available at all the times. i.e gen set serviced regularly.
• To monitor GL entries e.g sundry, deferred accounts, etc and ensure the timely reversal
• Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency.
• Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses.
• Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
• Ensure timely submission of reports.
• Check & review error correction.
• Checking of daily vouchers.
• Security & Maintenance Coordinator
• Digital Video Recorder (DVD) & Close Circuit Television (CCTV)
• Maintain the upkeep and storage of telephone recorder
• Verify clear image is displayed on CCTV monitor
• DVR is in working condition & sufficient space for recording
• Alarm Monitoring
• Responsible for alarm testing once a month
• Managing Security Personnel
• To ensure verification of third party vendors accessing the premise
• Electrical and mechanical appliances in working order and neatly displayed
• Maintain branch cleanliness and promote conducive environment for both customers and staff
• Responsible for management of IT/Non IT Asset/Fixed Assets
• Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing
• Recommend for write off of assets with written down book value
• Others -Storage and Archival Coordinator
• Stationeries are systematically arranged and quantity is not excessive
• Relevant pages/documents of account opening and vouchers are kept in a locked environment
• Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual
• Ensure timely reporting of any lapses via Oprisk System within timeline.
• Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office.
• Reporting of Suspicious Transaction.
• Responsible for the renewal of all contracts and licenses.
  
  

Customer

• Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
• Ensure accuracy and error free in service delivery.
• Handle customer complaint and resolution within SLA.
• To manage the Safe Deposit Box facilities for all customer accounts.
• To ensure data key in the CIF is accurate
• To manage the branch staff and facilities appearance in line with the Bank’s standard.
• Provide transaction/support activities for all customer accounts
• Provide on-going account maintenance support
• Provide financial services information
• Solve customer inquiries promptly
• Monitor and support the collection and maintenance of high quality customer information.
• To process the following :
• Cheque book requisition
• CASA maintenance
• Documents for Account Services
• Request for Audit Confirmation to Credit Administration
• To observe deadlines on ad-hoc assignments
  
  

People

• Resource management i.e. annual leave / attendance / branch meeting.
• Provide well managed, competent / customer-oriented staff
• Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring /appraisals.
  
  

Corporate Social Responsibility

• Social Commitment activities involvement
  
  

Other Responsibilities

• Relief duties- ABM/BM
• To administer other operational support functions.
• To manage and undertake ad-hoc assignments assign by management from time to time.
• Main holder to Vault & Self Service Machines.
  
  

Learning & Growth

• To involve and contribute to any special project organise by branch.
• Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth.
• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Banking

Referrals increase your chances of interviewing at AFFIN Group by 2x

Get notified about new Customer Service Officer jobs in Bukit Mertajam, Penang, Malaysia .

Customer Service Expert (Remote, Contract) Customer Service Expert (Remote, Contract) IKEA Batu Kawan : Part Time Customer Relations Officer - Services Customer Service Representative (Nationwide) Supervisor - Contract Logistics/SCM, Customer Service Logistics Officer - Contract Logistics/SCM, Customer Service

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank`s internal policy and regulatory requirement. Ensuring the highest quality customer experience through customer service and image enhancement opportunities. To assist in referral and cross selling of deposits/investment/insurance/ Wealth /Takaful products & cross selling activities towards achieving branch target.

Accountabilities

Financial

To assist in referral and cross selling of deposits/investment/Bancassurance /Banca Takaful products & cross selling activities towards achieving branch target. Prevention of Fraud and Losses (internal and external). To effectively control and monitor cost as per approved budget. Achieve branch Transactional Fee based income target as given. Achieve branch Lead Generation Fee Based Income target as given.

Process

Onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to on boarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc Ensure adherence to compliance on FSA/IFSA,PDPA,FEA,FATCA,CSR,PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD. Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book. Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM. Check and review error correction and checking of daily vouchers. To verify overall cash balancing, related critical reports and cheque confirmation. Processing of daily Incheqs/OCS cheque as per procedures and guidelines Protect the assets of branch and ensure its proper outlook (internal and external). Ensure that your branch back-up power supply is available at all the times. i.e gen set serviced regularly. To monitor GL entries e.g sundry, deferred accounts, etc and ensure the timely reversal Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency. Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses. Ensure satisfactory audit rating and issues raised are resolved within specified time frame. Ensure timely submission of reports. Check & review error correction. Checking of daily vouchers. Security & Maintenance Coordinator Digital Video Recorder (DVD) & Close Circuit Television (CCTV) Maintain the upkeep and storage of telephone recorder Verify clear image is displayed on CCTV monitor DVR is in working condition & sufficient space for recording Alarm Monitoring Responsible for alarm testing once a month Managing Security Personnel To ensure verification of third party vendors accessing the premise Electrical and mechanical appliances in working order and neatly displayed Maintain branch cleanliness and promote conducive environment for both customers and staff Responsible for management of IT/Non IT Asset/Fixed Assets Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing Recommend for write off of assets with written down book value Others -Storage and Archival Coordinator Stationeries are systematically arranged and quantity is not excessive Relevant pages/documents of account opening and vouchers are kept in a locked environment Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual Ensure timely reporting of any lapses via Oprisk System within timeline. Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office. Reporting of Suspicious Transaction. Responsible for the renewal of all contracts and licenses.

Customer

Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint. Ensure accuracy and error free in service delivery. Handle customer complaint and resolution within SLA. To manage the Safe Deposit Box facilities for all customer accounts. To ensure data key in the CIF is accurate To manage the branch staff and facilities appearance in line with the Bank’s standard. Provide transaction/support activities for all customer accounts Provide on-going account maintenance support Provide financial services information Solve customer inquiries promptly Monitor and support the collection and maintenance of high quality customer information. To process the following : Cheque book requisition CASA maintenance Documents for Account Services Request for Audit Confirmation to Credit Administration To observe deadlines on ad-hoc assignments

People

Resource management i.e. annual leave / attendance / branch meeting. Provide well managed, competent / customer-oriented staff Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring /appraisals.

Corporate Social Responsibility

Social Commitment activities involvement

Other Responsibilities

Relief duties- ABM/BM To administer other operational support functions. To manage and undertake ad-hoc assignments assign by management from time to time. Main holder to Vault & Self Service Machines.

Learning & Growth

To involve and contribute to any special project organise by branch. Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth. To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Other Industries Banking Referrals increase your chances of interviewing at AFFIN Group by 2x Get notified about new Customer Service Officer jobs in

Bukit Mertajam, Penang, Malaysia . Customer Service Expert (Remote, Contract)

Customer Service Expert (Remote, Contract)

IKEA Batu Kawan : Part Time Customer Relations Officer - Services

Customer Service Representative (Nationwide)

Supervisor - Contract Logistics/SCM, Customer Service

Logistics Officer - Contract Logistics/SCM, Customer Service

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Overview

Executive - Contract Logistics/SCM, Customer Service

Join to apply for the Executive - Contract Logistics/SCM, Customer Service role at DB Schenker .

Get AI-powered advice on this job and more exclusive features.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Responsibilities

• Check the status of material requirements from customers and arrange shipment pick-up from hub to customer
• Prepare and generate daily and weekly inventory reports for customers
• Ensure daily receiving system updates within the goal set (KPI) by the customer
• Ensure daily delivery performance within the goal set (KPI) by the customer
• Counter-check the receiving/outgoing documents information against the physical receipt by operations
• Notify customers or suppliers of shipment discrepancies (e.g., damage, physical short incoming, P/O number discrepancy, late delivery, etc.) via email and follow up by phone
• Attend to customers’ or suppliers’ shipment inquiries and coordinate with relevant parties when necessary
• Coordinate with customers on urgent/exception pulls and work with the operations team to deliver goods timely
• Ensure daily/weekly data collection to update KPI and send the KPI to customers and internal SCHENKER Management on a weekly and monthly basis
• Attend any required weekly/monthly meetings with customers/related parties
• Respond to customer or related parties' emails promptly

Qualifications

• Minimum of 1+ year of supervisory experience in Customer Service, preferably in the Logistics industry
• Basic Degree holder
• Degree in Logistics or Supply Chain is an advantage
• Certification in Basic Supervision
• Able to speak and write in English
• Able to speak and write in Mandarin for CS dealing with customers in Mandarin-speaking countries
• Computer literate
• Must be open to working in the warehouse occasionally
• To be considered for this position you must have valid rights to work and live in Malaysia

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Transportation, Logistics, Supply Chain and Storage

Benefits

• We’re strong believers in continual training and development for our people. After all, your success is our success.
• DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.
• Our vacation and leave policies reflect our belief in proper work-life balance.
• See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
• We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).

Referrals increase your chances of interviewing at DB Schenker by 2x

Sign in to set job alerts for “Contract Executive” roles.

#J-18808-Ljbffr

Overview

Executive - Contract Logistics/SCM, Customer Service Join to apply for the

Executive - Contract Logistics/SCM, Customer Service

role at

DB Schenker . Get AI-powered advice on this job and more exclusive features. At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Responsibilities

Check the status of material requirements from customers and arrange shipment pick-up from hub to customer

Prepare and generate daily and weekly inventory reports for customers

Ensure daily receiving system updates within the goal set (KPI) by the customer

Ensure daily delivery performance within the goal set (KPI) by the customer

Counter-check the receiving/outgoing documents information against the physical receipt by operations

Notify customers or suppliers of shipment discrepancies (e.g., damage, physical short incoming, P/O number discrepancy, late delivery, etc.) via email and follow up by phone

Attend to customers’ or suppliers’ shipment inquiries and coordinate with relevant parties when necessary

Coordinate with customers on urgent/exception pulls and work with the operations team to deliver goods timely

Ensure daily/weekly data collection to update KPI and send the KPI to customers and internal SCHENKER Management on a weekly and monthly basis

Attend any required weekly/monthly meetings with customers/related parties

Respond to customer or related parties' emails promptly

Qualifications

Minimum of 1+ year of supervisory experience in Customer Service, preferably in the Logistics industry

Basic Degree holder

Degree in Logistics or Supply Chain is an advantage

Certification in Basic Supervision

Able to speak and write in English

Able to speak and write in Mandarin for CS dealing with customers in Mandarin-speaking countries

Computer literate

Must be open to working in the warehouse occasionally

To be considered for this position you must have valid rights to work and live in Malaysia

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development and Sales

Industries

Transportation, Logistics, Supply Chain and Storage

Benefits

We’re strong believers in continual training and development for our people. After all, your success is our success.

DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.

Our vacation and leave policies reflect our belief in proper work-life balance.

See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).

Referrals increase your chances of interviewing at DB Schenker by 2x

Sign in to set job alerts for “Contract Executive” roles.

#J-18808-Ljbffr

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a

Customer Support Consultant

today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

Provide exceptional customer support via chats and emails Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers' sensitive information Apply the latest and greatest customer happiness practices Maintain working knowledge of our client's products and services Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

Native Chinese and English upper intermediate (B2 level) At least 6 months of experience in a customer support role Experience with live chats and emails Personal or professional experience in crypto is a must Analytical and research skills Positive and responsible attitude Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:

Experience with CRM systems Experience with Salesforce or Zendesk

Benefits and Perks:

Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and

send your CV in English , pointing out your outstanding skills!

Visit our website: are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. #J-18808-Ljbffr

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a

Customer Support Consultant

today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes What you will do:

Provide exceptional customer support via chats and emails Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers' sensitive information Apply the latest and greatest customer happiness practices Maintain working knowledge of our client's products and services Communicate with developers and other departments of various IT companies What you need to succeed in this role:

Native Chinese and English upper intermediate (B2 level) At least 6 months of experience in a customer support role Experience with live chats and emails Interest in crypto or stock exchange Analytical and research skills Positive and responsible attitude Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) Will be a great plus:

Experience with CRM systems Experience in crypto/finance Experience with Salesforce or Zendesk Benefits and Perks:

Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and

send your CV in English , pointing out your outstanding skills! Visit our website: DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

#J-18808-Ljbffr