What Jobs are available for Training in Kuala Lumpur?
Showing 119 Training jobs in Kuala Lumpur
Senior Trainer - Learning & Development (Staff Training)
Kuala Lumpur, Kuala Lumpur
Public Mutual Berhad
Posted 18 days ago
Job Viewed
Job Description
Overview
Empowering the Workforce | Guiding Others to Achieve Their Career Goals Responsibilities
Involve in the strategic planning of in-house training courses for employees Lead the research, design, development and implementation of training courses Identify the learning and developmental needs and gaps of employees and make timely recommendations Develop annual training plans for employees Conduct training to equip employees with the required knowledge and skillsets Qualifications
Degree in any discipline Strong command of English is required Minimum 5 years of working experience in conducting training Passionate about training and developing people Good interpersonal and presentation skills Able to work on weekends or evenings when required Willing to travel nationwide and possess own transport Working experience in HR training would be an added advantage Details
Seniority level: Associate Employment type: Full-time Industries: Financial Services, Investment Management, and Investment Banking Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Empowering the Workforce | Guiding Others to Achieve Their Career Goals Responsibilities
Involve in the strategic planning of in-house training courses for employees Lead the research, design, development and implementation of training courses Identify the learning and developmental needs and gaps of employees and make timely recommendations Develop annual training plans for employees Conduct training to equip employees with the required knowledge and skillsets Qualifications
Degree in any discipline Strong command of English is required Minimum 5 years of working experience in conducting training Passionate about training and developing people Good interpersonal and presentation skills Able to work on weekends or evenings when required Willing to travel nationwide and possess own transport Working experience in HR training would be an added advantage Details
Seniority level: Associate Employment type: Full-time Industries: Financial Services, Investment Management, and Investment Banking Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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0
Training Officer
Kuala Lumpur, Kuala Lumpur
Marriott
Posted 4 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** W Kuala Lumpur, No 121 Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50450VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Human Resources
**Location** W Kuala Lumpur, No 121 Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50450VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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1
Training Executive
Kuala Lumpur, Kuala Lumpur
Pullman
Posted 4 days ago
Job Viewed
Job Description
The Training Executive plays a key role in supporting the hotel’s Learning & Development function by ensuring all employees receive the necessary training to deliver exceptional guest experiences. This role is responsible for coordinating, conducting, and monitoring training programs to uphold service excellence standards, compliance requirements, and brand values in a premium hospitality environment.
Responsibilities
Assist the Learning & Development Manager in planning and implementing the hotel’s annual training plan.
Organize, schedule, and coordinate internal and external training programs.
Handle the process of grant and claim applications on the HRD Corp website.
Deliver orientation and onboarding programs for new employee to ensure smooth integration.
Facilitate soft skills, brand standards, and service culture training in line with hotel requirements.
Maintain accurate training records, attendance, and evaluation reports.
Support compliance training such as food safety, workplace safety, and other regulatory requirements.
Assist in monitoring training activities across the hotel to ensure consistency and quality.
Assist in driving employee engagement through learning initiatives, workshops, and recognition programs.
Assist in organizing career talks, career fairs, and other recruitment activities in collaboration with universities and colleges.
Explore and liaise with new universities/colleges for collaboration opportunities.
Handle matters related to interns, including allowances, monthly intern meetings, counselling (if necessary), and other internship administration.
Promote a culture of continuous learning and career development across the hotel.
Qualifications
Diploma in Human Resources, Hospitality, Business Administration, or related field.
At least 1–2 years of experience in Learning & Development or Human Resources, preferably in a hospitality industry.
Familiarity with HRD Corp training grants and claims will be an added advantage.
Strong facilitation, presentation, and interpersonal skills.
Excellent organizational skills with attention to detail.
Excellent reading, writing and oral proficiency in English language.
Proficiency in MS Office (Word, Excel, PowerPoint).
Passionate about people development and committed to service excellence.
Proactive, Self-motivated and energetic.
Ability to work effectively, independent and be a team player.
Well-presented and professionally well-groomed.
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Responsibilities
Assist the Learning & Development Manager in planning and implementing the hotel’s annual training plan.
Organize, schedule, and coordinate internal and external training programs.
Handle the process of grant and claim applications on the HRD Corp website.
Deliver orientation and onboarding programs for new employee to ensure smooth integration.
Facilitate soft skills, brand standards, and service culture training in line with hotel requirements.
Maintain accurate training records, attendance, and evaluation reports.
Support compliance training such as food safety, workplace safety, and other regulatory requirements.
Assist in monitoring training activities across the hotel to ensure consistency and quality.
Assist in driving employee engagement through learning initiatives, workshops, and recognition programs.
Assist in organizing career talks, career fairs, and other recruitment activities in collaboration with universities and colleges.
Explore and liaise with new universities/colleges for collaboration opportunities.
Handle matters related to interns, including allowances, monthly intern meetings, counselling (if necessary), and other internship administration.
Promote a culture of continuous learning and career development across the hotel.
Qualifications
Diploma in Human Resources, Hospitality, Business Administration, or related field.
At least 1–2 years of experience in Learning & Development or Human Resources, preferably in a hospitality industry.
Familiarity with HRD Corp training grants and claims will be an added advantage.
Strong facilitation, presentation, and interpersonal skills.
Excellent organizational skills with attention to detail.
Excellent reading, writing and oral proficiency in English language.
Proficiency in MS Office (Word, Excel, PowerPoint).
Passionate about people development and committed to service excellence.
Proactive, Self-motivated and energetic.
Ability to work effectively, independent and be a team player.
Well-presented and professionally well-groomed.
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2
Training Manager
Kuala Lumpur, Kuala Lumpur
Bradbury Group
Posted 15 days ago
Job Viewed
Job Description
Manager, Office Operation & Human Resource at Bradbury Group Job Position: Training Manager (Trainer)
Job Overview We are looking for a Sales Trainer to develop training courses for our sales team.
As a Sales Trainer, you are responsible to collaborate with the sales staff and identify issues the employees are facing. You will also be responsible for maximizing their effectiveness through these training programs. Your role includes creating the learning material, monitoring performance after each session and making recommendations for improvements.
Job Description
Analyze day to day needs for training in the sales team.
Create training curriculum and estimate the budget required to create it.
Develop material required for training for example outline, handouts, etc.
Conduct training sessions for new and current sales personnel.
Develop new approaches and techniques for making improvements in training programs.
Collect feedback from trainers and trainees and identify the issues they had during the process.
Generate results and measure the performance of trainees after the session.
Assist in the hiring criteria and requirements of new sales force.
Coordinate with external trainers and Sales Managers.
Maintain and update records of training material.
Stay up to date with the latest market trends and demands of a corporate sales environment.
Qualification and requirement
Bachelor’s degree in Finance and or Banking, Business Administration, Marketing or relevant field.
Proven 3-5 years of experience as a Sales Training Specialist, Corporate Sales Trainer or a similar role.
Professional certifications in sales training if relevant for the industry will be an added bonus.
Strong working knowledge of the sales process and its best practices.
Proficiency in e-learning platforms.
Excellent oral and written communication skills.
Ability to design effective sales training programs.
Ability to measure a sales employee's performance in achieving targets and goals set.
Ability to motivate others to improve their skills.
Outstanding coaching and sales skills.
Excellent time management and customer service skills.
Excellent presentation skills.
Great interpersonal and organizational skills.
Ability to multitask as and when required.
Benefits and compensation
Good salary and opportunity to grow
Annual leave
Personal insurance
Overtime where applicable
Career planning and opportunity for advancement or promotion
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Training, Finance, and Sales
Referrals increase your chances of interviewing at Bradbury Group by 2x
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Job Overview We are looking for a Sales Trainer to develop training courses for our sales team.
As a Sales Trainer, you are responsible to collaborate with the sales staff and identify issues the employees are facing. You will also be responsible for maximizing their effectiveness through these training programs. Your role includes creating the learning material, monitoring performance after each session and making recommendations for improvements.
Job Description
Analyze day to day needs for training in the sales team.
Create training curriculum and estimate the budget required to create it.
Develop material required for training for example outline, handouts, etc.
Conduct training sessions for new and current sales personnel.
Develop new approaches and techniques for making improvements in training programs.
Collect feedback from trainers and trainees and identify the issues they had during the process.
Generate results and measure the performance of trainees after the session.
Assist in the hiring criteria and requirements of new sales force.
Coordinate with external trainers and Sales Managers.
Maintain and update records of training material.
Stay up to date with the latest market trends and demands of a corporate sales environment.
Qualification and requirement
Bachelor’s degree in Finance and or Banking, Business Administration, Marketing or relevant field.
Proven 3-5 years of experience as a Sales Training Specialist, Corporate Sales Trainer or a similar role.
Professional certifications in sales training if relevant for the industry will be an added bonus.
Strong working knowledge of the sales process and its best practices.
Proficiency in e-learning platforms.
Excellent oral and written communication skills.
Ability to design effective sales training programs.
Ability to measure a sales employee's performance in achieving targets and goals set.
Ability to motivate others to improve their skills.
Outstanding coaching and sales skills.
Excellent time management and customer service skills.
Excellent presentation skills.
Great interpersonal and organizational skills.
Ability to multitask as and when required.
Benefits and compensation
Good salary and opportunity to grow
Annual leave
Personal insurance
Overtime where applicable
Career planning and opportunity for advancement or promotion
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Training, Finance, and Sales
Referrals increase your chances of interviewing at Bradbury Group by 2x
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3
Training Executive
Kuala Lumpur, Kuala Lumpur
MCKL Campuses
Posted 18 days ago
Job Viewed
Job Description
Methodist College Kuala Lumpur (MCKL) is looking for an individual who is energetic and communicative to join our Centre for Professional Development Department (CPD). The purpose of this role is to conduct training sessions which promote company efficiency and improve the employee skills, knowledge and competency level. This role will report to the Head of CPD. What you will be doing:
To ensure all the training processes comply with the relevant authority requirement. To collaborate with the management and respective Head of Department and identify the overall situational training needs. To conduct and/or facilitate direct workshops, training sessions, and lectures according to situational needs. To formulate and implement courses or activities for training and development, which contribute to business growth. To conduct training evaluations and identify areas of improvement Who are we looking for?
Candidates must possess at least a Bachelor’s Degree in Human Resources Management or its equivalent. Keen interest in human resources development and growth. 2-3 years of working experience in Training & Development will be an added advantage. HRDCorp Accredited Trainer with familiarity in HRDCorp processes will have an added advantage. Proficient in Microsoft Word, Excel and PowerPoint. Able to work independently, work under pressure and with attention to details. *Only shortlisted candidates will be contacted
. If the above sounds like you, MCKL wants you!
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To ensure all the training processes comply with the relevant authority requirement. To collaborate with the management and respective Head of Department and identify the overall situational training needs. To conduct and/or facilitate direct workshops, training sessions, and lectures according to situational needs. To formulate and implement courses or activities for training and development, which contribute to business growth. To conduct training evaluations and identify areas of improvement Who are we looking for?
Candidates must possess at least a Bachelor’s Degree in Human Resources Management or its equivalent. Keen interest in human resources development and growth. 2-3 years of working experience in Training & Development will be an added advantage. HRDCorp Accredited Trainer with familiarity in HRDCorp processes will have an added advantage. Proficient in Microsoft Word, Excel and PowerPoint. Able to work independently, work under pressure and with attention to details. *Only shortlisted candidates will be contacted
. If the above sounds like you, MCKL wants you!
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4
Training Executive
Kuala Lumpur, Kuala Lumpur
GoGoVan
Posted 18 days ago
Job Viewed
Job Description
Provide training and improvement programs to Customer Service Representatives (CSR) Assist Senior Trainer and Customer Service Manager to attain customer service excellence and objective Liaise with Senior Trainer to develop training solutions Conduct audit and assist in quality assurance Emphasize Customer Service Team’s standards and guidelines in the training programs Foster a sense of teamwork and continuous improvement in Customer Service Team Prepare periodic reports and presentations on management purposes Who You Are Holder of Associate’s Degree or above At least 1 year of training experience or relevant educational background, preferably with HK market experience Experience in developing and implementing learning & development programs is an advantage Good training & coaching and communication skill Strong sense of responsibility and problem solving skills Proactive to upscale and improve the existing training process and materials High level of patience and observation skill to view matters in a holistic manner Good command of written and spoken English and Chinese (Nearly native level of Cantonese and Mandarin) What We Offer On-job training Public Holidays, Birthday Leave & Medical Insurance A multi-cultural team A company provides a casual, flexible working environment A company promotes learning, continuous improvement, and personal growth
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5
Sales Training Specialist
Kuala Lumpur, Kuala Lumpur
Sutherland
Posted 18 days ago
Job Viewed
Job Description
Overview
Sutherland
is seeking an attentive and goal-oriented person to join us as a
Sales Trainer
for a tech/webhosting program. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Responsibilities
Develop and maintain comprehensive sales training curricula and materials Conduct engaging and effective training sessions for various skill levels Assess training needs and design customized programs to address skill gaps Create and update e-learning content for online training platforms Evaluate the effectiveness of training programs and make improvements as needed Collaborate with subject matter experts to ensure training content accuracy Stay up-to-date with the latest technical trends and incorporate them into training materials Provide post-training support and resources to reinforce learning Track and report on training metrics and participant progress Contribute to the continuous improvement of training methodologies and processes Qualifications
Our most successful candidates will have: Bachelor's degree in Computer Science, Information Technology, or a closely related field is preferred. Extensive experience in sales training or a comparable field is essential. Exceptional communication and presentation skills are mandatory. Demonstrated proficiency in instructional design and curriculum development is crucial. Superior problem-solving abilities are required. Thorough understanding of adult learning principles and methodologies is essential. Substantial experience in developing and delivering sales training programs is required. Meticulous attention to detail and exceptional organizational skills are necessary. Demonstrated ability to adapt to diverse audiences and learning styles is crucial. Willingness and ability to travel occasionally for on-site training sessions is required. Additional Information
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
Sutherland
is seeking an attentive and goal-oriented person to join us as a
Sales Trainer
for a tech/webhosting program. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Responsibilities
Develop and maintain comprehensive sales training curricula and materials Conduct engaging and effective training sessions for various skill levels Assess training needs and design customized programs to address skill gaps Create and update e-learning content for online training platforms Evaluate the effectiveness of training programs and make improvements as needed Collaborate with subject matter experts to ensure training content accuracy Stay up-to-date with the latest technical trends and incorporate them into training materials Provide post-training support and resources to reinforce learning Track and report on training metrics and participant progress Contribute to the continuous improvement of training methodologies and processes Qualifications
Our most successful candidates will have: Bachelor's degree in Computer Science, Information Technology, or a closely related field is preferred. Extensive experience in sales training or a comparable field is essential. Exceptional communication and presentation skills are mandatory. Demonstrated proficiency in instructional design and curriculum development is crucial. Superior problem-solving abilities are required. Thorough understanding of adult learning principles and methodologies is essential. Substantial experience in developing and delivering sales training programs is required. Meticulous attention to detail and exceptional organizational skills are necessary. Demonstrated ability to adapt to diverse audiences and learning styles is crucial. Willingness and ability to travel occasionally for on-site training sessions is required. Additional Information
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
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6
Sales Training Specialist
Kuala Lumpur, Kuala Lumpur
Sutherland
Posted 18 days ago
Job Viewed
Job Description
Sutherland Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Overview Sales Training Specialist role at Sutherland. The position is based in Kuala Lumpur, Malaysia.
Responsibilities
Develop and maintain comprehensive sales training curricula and materials
Conduct engaging and effective training sessions for various skill levels
Assess training needs and design customized programs to address skill gaps
Create and update e-learning content for online training platforms
Evaluate the effectiveness of training programs and make improvements as needed
Collaborate with subject matter experts to ensure training content accuracy
Stay up-to-date with the latest technical trends and incorporate them into training materials
Provide post-training support and resources to reinforce learning
Track and report on training metrics and participant progress
Contribute to the continuous improvement of training methodologies and processes
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a closely related field is preferred.
Extensive experience in sales training or a comparable field is essential.
Exceptional communication and presentation skills are mandatory.
Demonstrated proficiency in instructional design and curriculum development is crucial.
Superior problem-solving abilities are required.
Thorough understanding of adult learning principles and methodologies is essential.
Substantial experience in developing and delivering sales training programs is required.
Meticulous attention to detail and exceptional organizational skills are necessary.
Demonstrated ability to adapt to diverse audiences and learning styles is crucial.
Willingness and ability to travel occasionally for on-site training sessions is required.
Additional Information All your information will be kept confidential according to EEO guidelines.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales
Industries
Consumer Services
#J-18808-Ljbffr
Overview Sales Training Specialist role at Sutherland. The position is based in Kuala Lumpur, Malaysia.
Responsibilities
Develop and maintain comprehensive sales training curricula and materials
Conduct engaging and effective training sessions for various skill levels
Assess training needs and design customized programs to address skill gaps
Create and update e-learning content for online training platforms
Evaluate the effectiveness of training programs and make improvements as needed
Collaborate with subject matter experts to ensure training content accuracy
Stay up-to-date with the latest technical trends and incorporate them into training materials
Provide post-training support and resources to reinforce learning
Track and report on training metrics and participant progress
Contribute to the continuous improvement of training methodologies and processes
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a closely related field is preferred.
Extensive experience in sales training or a comparable field is essential.
Exceptional communication and presentation skills are mandatory.
Demonstrated proficiency in instructional design and curriculum development is crucial.
Superior problem-solving abilities are required.
Thorough understanding of adult learning principles and methodologies is essential.
Substantial experience in developing and delivering sales training programs is required.
Meticulous attention to detail and exceptional organizational skills are necessary.
Demonstrated ability to adapt to diverse audiences and learning styles is crucial.
Willingness and ability to travel occasionally for on-site training sessions is required.
Additional Information All your information will be kept confidential according to EEO guidelines.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales
Industries
Consumer Services
#J-18808-Ljbffr
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7
Training Advisor/ Senior Training Advisor (Agency Distribution)
Kuala Lumpur, Kuala Lumpur
GREAT EASTERN
Posted 18 days ago
Job Viewed
Job Description
Responsibilities
Design, develop and implement relevant training curriculum align with Agency Training & Development path.
Deliver, execute, and monitor implementation of all training and development initiatives to align with company’s objectives.
Conduct post-training and follow up though coaching sessions for development intervention and activity management of agency managers to achieve their targeted results.
Identify training and development needs and continuously enhance training programs in order to meet the training needs of agents.
Propose to HOD on the measurement of the results by completing a post program or project evaluation to determine how well the results are achieved.
Monitor implementation of training programs to ensure effective execution.
Monitor and measure post-training performance to ensure delivering the desired post-training benefits, identify performance gaps and follow-up with appropriate remedial actions to close the identified gaps.
Track and review training contents and continuously upgrade content to ensure materials are up to date and relevant.
Participate in training-related events and special projects.
Assist on other responsibilities assigned by the management from time to time.
We are looking for people with
Bachelor degree of Business Administration, Insurance, Education or related disciplines
At least 3-5 years of working experience in life insurance and/or retail financial services business in the areas of Training, Sales or Marketing
Knowledge and qualification in financial planning is an added advantage, i.e. completed Registered Financial Planner (RFP) module, PCE & CEILI
Good training and presentation skills
Good coaching and mentoring skills
Enthusiastic, self-motivated and passionate in people development
How you succeed
Champion and embody our Core Values in everyday tasks and interactions.
Demonstrate high level of integrity and accountability.
Take initiative to drive improvements and embrace change.
Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who we are Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.
The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.
Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
Employment Type
Permanent
Seniority level
Mid-Senior level
Job function
Distribution and Training
Industries
Insurance
Note:
This description reflects the role and minimum requirements. We do not include unsolicited agency resumes. Please apply through official channels.
#J-18808-Ljbffr
Design, develop and implement relevant training curriculum align with Agency Training & Development path.
Deliver, execute, and monitor implementation of all training and development initiatives to align with company’s objectives.
Conduct post-training and follow up though coaching sessions for development intervention and activity management of agency managers to achieve their targeted results.
Identify training and development needs and continuously enhance training programs in order to meet the training needs of agents.
Propose to HOD on the measurement of the results by completing a post program or project evaluation to determine how well the results are achieved.
Monitor implementation of training programs to ensure effective execution.
Monitor and measure post-training performance to ensure delivering the desired post-training benefits, identify performance gaps and follow-up with appropriate remedial actions to close the identified gaps.
Track and review training contents and continuously upgrade content to ensure materials are up to date and relevant.
Participate in training-related events and special projects.
Assist on other responsibilities assigned by the management from time to time.
We are looking for people with
Bachelor degree of Business Administration, Insurance, Education or related disciplines
At least 3-5 years of working experience in life insurance and/or retail financial services business in the areas of Training, Sales or Marketing
Knowledge and qualification in financial planning is an added advantage, i.e. completed Registered Financial Planner (RFP) module, PCE & CEILI
Good training and presentation skills
Good coaching and mentoring skills
Enthusiastic, self-motivated and passionate in people development
How you succeed
Champion and embody our Core Values in everyday tasks and interactions.
Demonstrate high level of integrity and accountability.
Take initiative to drive improvements and embrace change.
Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who we are Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.
The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.
Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
Employment Type
Permanent
Seniority level
Mid-Senior level
Job function
Distribution and Training
Industries
Insurance
Note:
This description reflects the role and minimum requirements. We do not include unsolicited agency resumes. Please apply through official channels.
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Supervisor, Training & Quality
Kuala Lumpur, Kuala Lumpur
Concentrix
Posted 17 days ago
Job Viewed
Job Description
Job Title:
Supervisor, Training & Quality
Job Description
The Supervisor, Quality & Training is responsible for supporting Transactional Monitoring for a single/multiple clients with multiple programs or lines of businesses within a single site and supervises all on-site Quality Evaluators who support their assigned portfolio. This position is responsible for the skill level and development of the employees on their team, the attainment and accuracy of evaluations across assigned portfolio, and delivering quality related analysis and insights of overall program performance. Also responsible to assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.
+ Supervise work group, including work assignment and attendance monitoring; provide input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements; manage resources across the assigned portfolio of single client or site (personnel schedules, varying account needs)
+ Maintain accurate metrics of direct reports individual performance as well as overall team level performance
+ Conduct analysis on quality performance across single site or client and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans
+ Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
+ Lead quality task forces / action plans with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) for respective single site or client
+ Ensure consistent application of the quality process/system across assigned site or client including but not limited to calibration sessions, review the reviewer, insights and reporting; administration of applicable certification and training processes up to and including internal and client requirements
+ Develop a department of well-trained, competent professionals who continuously improve the
+ organization and themselves
+ Conduct Train-the-Trainer sessions
+ Conduct quarterly one-on-ones with Trainers
+ Coordinate with the Quality Supervisor and Operations on consistency issues
+ Create and maintain consultant training schedule
+ Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants
+ Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization
Location:
MYS Kuala Lumpur - Sunway VISIO Tower,Level 8, Menara Sunway VISIO
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Supervisor, Training & Quality
Job Description
The Supervisor, Quality & Training is responsible for supporting Transactional Monitoring for a single/multiple clients with multiple programs or lines of businesses within a single site and supervises all on-site Quality Evaluators who support their assigned portfolio. This position is responsible for the skill level and development of the employees on their team, the attainment and accuracy of evaluations across assigned portfolio, and delivering quality related analysis and insights of overall program performance. Also responsible to assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.
+ Supervise work group, including work assignment and attendance monitoring; provide input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements; manage resources across the assigned portfolio of single client or site (personnel schedules, varying account needs)
+ Maintain accurate metrics of direct reports individual performance as well as overall team level performance
+ Conduct analysis on quality performance across single site or client and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans
+ Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
+ Lead quality task forces / action plans with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) for respective single site or client
+ Ensure consistent application of the quality process/system across assigned site or client including but not limited to calibration sessions, review the reviewer, insights and reporting; administration of applicable certification and training processes up to and including internal and client requirements
+ Develop a department of well-trained, competent professionals who continuously improve the
+ organization and themselves
+ Conduct Train-the-Trainer sessions
+ Conduct quarterly one-on-ones with Trainers
+ Coordinate with the Quality Supervisor and Operations on consistency issues
+ Create and maintain consultant training schedule
+ Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants
+ Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization
Location:
MYS Kuala Lumpur - Sunway VISIO Tower,Level 8, Menara Sunway VISIO
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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