4 Technical Support Personnel jobs in Simpang Empat
Technical Customer Support, Senior
Simpang Empat, Perak
Zebra Technologies
Posted 5 days ago
Job Viewed
Job Description
Remote Work: No
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.
Resolves problems with customers via telephone, email or chat sessions using full technical product knowledge and interpersonal skills. Troubleshoots and addresses highly complex issues as escalated by the team. Supports the effective operation of the Technical Support Team.
Responsibilities: Intermediate to advanced level skills in Linux Intermediate to advanced level skills in SQL or BigQuery Knowledge or experience in SAAS products Knowledge in Cloud environments (Azure/AWS) (GCP is preferable) Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills. Resolves escalated and complex technical issues. Develops and improves processes and tools and contribute to platform development. Analyzes and prepares reports on effectiveness and efficiency of support center. Resolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors Maintains contact with vendors and internal technical team. Builds relationships with business leaders, technology business partners and customer support technicians. Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers. Demonstrates ability to support less experienced agents and serve as an escalation point Demonstrates strong customer service, communication and problem solving skills
Qualifications: Preferred Education Bachelor’s Degree or equivalent vocational qualification / experience Preferred Work Experience (years) 5-8 years of experience Key Skills and Competencies Intermediate to advanced level skills in Microsoft business applications including Word, Excel and Outlook Customer service values / orientation Solid professional work behaviors (attendance, teamwork, time management) Strong Communication skills (listening, providing clear and concise information, using proper language and grammar) Intermediate to advanced skills in delegation and follow up Full knowledge of job related knowledge and procedures Position Specific Information Travel Requirements: 10% FLSA (U.S. only): Non-exempt Physical requirements and working conditions will vary by position and should be described as appropriate.
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via
@zebra.com
email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. #J-18808-Ljbffr
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.
Resolves problems with customers via telephone, email or chat sessions using full technical product knowledge and interpersonal skills. Troubleshoots and addresses highly complex issues as escalated by the team. Supports the effective operation of the Technical Support Team.
Responsibilities: Intermediate to advanced level skills in Linux Intermediate to advanced level skills in SQL or BigQuery Knowledge or experience in SAAS products Knowledge in Cloud environments (Azure/AWS) (GCP is preferable) Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills. Resolves escalated and complex technical issues. Develops and improves processes and tools and contribute to platform development. Analyzes and prepares reports on effectiveness and efficiency of support center. Resolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors Maintains contact with vendors and internal technical team. Builds relationships with business leaders, technology business partners and customer support technicians. Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers. Demonstrates ability to support less experienced agents and serve as an escalation point Demonstrates strong customer service, communication and problem solving skills
Qualifications: Preferred Education Bachelor’s Degree or equivalent vocational qualification / experience Preferred Work Experience (years) 5-8 years of experience Key Skills and Competencies Intermediate to advanced level skills in Microsoft business applications including Word, Excel and Outlook Customer service values / orientation Solid professional work behaviors (attendance, teamwork, time management) Strong Communication skills (listening, providing clear and concise information, using proper language and grammar) Intermediate to advanced skills in delegation and follow up Full knowledge of job related knowledge and procedures Position Specific Information Travel Requirements: 10% FLSA (U.S. only): Non-exempt Physical requirements and working conditions will vary by position and should be described as appropriate.
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via
@zebra.com
email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
0
Technical Customer Support, I
Simpang Empat, Perak
Zebra Technologies
Posted 5 days ago
Job Viewed
Job Description
Remote Work: Hybrid
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.
Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.
Responsibilities: Communicates basic technical solutions to customers using effective communication, listening and comprehension skills. Diffuses upset customers Fully documents customer interactions in real-time Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments Identifies and escalates complex problems under direct supervision Works on a limited variety of problems of limited scope using defined procedures and practices Collaborates with fellow technicians and supervisor to solve problems Familiarizes self with new technologies, products and platforms
Qualifications: Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred 1-3 years demonstrated working experience required Basic computer literacy with a working knowledge of the Microsoft Office Package Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers Demonstrates strong customer service and communication skills
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via
@zebra.com
email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. #J-18808-Ljbffr
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.
Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.
Responsibilities: Communicates basic technical solutions to customers using effective communication, listening and comprehension skills. Diffuses upset customers Fully documents customer interactions in real-time Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments Identifies and escalates complex problems under direct supervision Works on a limited variety of problems of limited scope using defined procedures and practices Collaborates with fellow technicians and supervisor to solve problems Familiarizes self with new technologies, products and platforms
Qualifications: Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred 1-3 years demonstrated working experience required Basic computer literacy with a working knowledge of the Microsoft Office Package Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers Demonstrates strong customer service and communication skills
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via
@zebra.com
email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Technical Customer Support, II
Simpang Empat, Perak
Zebra Technologies
Posted 5 days ago
Job Viewed
Job Description
Remote Work: Hybrid
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Responsibilities: Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills. • Fully documents customer interactions in real-time; may author content for review. • Solves problems in a timely manner using full understanding of the product functions and features and customer environment. • Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments. • Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes, • Manages multiple tickets related a spectrum of technical problems. • Collaborates with fellow technicians and supervisor to solve complex problems. • Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers. • Demonstrates leadership qualities. • Demonstrates strong customer service, communication and problem solving skills.
Qualifications: Minimum Education : High School or equivalent vocational qualification / experience Minimum Work Experience (years)
: 1-2 years of experience Key Skills and Competencies: • Intermediate level skills in Microsoft business applications including Word, Excel and Outlook • Customer service values / orientation • Solid professional work behaviors (attendance, teamwork, time management) • Strong Communication skills (listening, providing clear and concise information, using proper language and grammar) • Full knowledge of job related knowledge and procedures Position Specific Information
Travel Requirements: Up to 10% Able to Telework? Yes – hybrid work approach
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via
@zebra.com
email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. #J-18808-Ljbffr
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Responsibilities: Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills. • Fully documents customer interactions in real-time; may author content for review. • Solves problems in a timely manner using full understanding of the product functions and features and customer environment. • Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments. • Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes, • Manages multiple tickets related a spectrum of technical problems. • Collaborates with fellow technicians and supervisor to solve complex problems. • Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers. • Demonstrates leadership qualities. • Demonstrates strong customer service, communication and problem solving skills.
Qualifications: Minimum Education : High School or equivalent vocational qualification / experience Minimum Work Experience (years)
: 1-2 years of experience Key Skills and Competencies: • Intermediate level skills in Microsoft business applications including Word, Excel and Outlook • Customer service values / orientation • Solid professional work behaviors (attendance, teamwork, time management) • Strong Communication skills (listening, providing clear and concise information, using proper language and grammar) • Full knowledge of job related knowledge and procedures Position Specific Information
Travel Requirements: Up to 10% Able to Telework? Yes – hybrid work approach
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via
@zebra.com
email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Senior Manager Customer Support
Simpang Empat, Perak
Zebra Technologies
Posted 5 days ago
Job Viewed
Job Description
Remote Work: No
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.
Leads the work of managers, supervisors and professionals engaged in resolving problems with customers via telephone, email or chat sessions using full product knowledge and interpersonal skills. Supports the effective operation of the Customer Support Team.
Responsibilities: Executes and enables strategic policies and establishes and assures adherence to managing costs and supporting the development of staff and processes Establishes operational objectives and work plans and manages the activities and exercises full supervision of a large team or multiple smaller teams with responsibilities for driving results. Owns all talent acquisition to support the team's success Works directly with business stakeholders to handle and resolve critical and complex escalations from all points of contact, including customer, partner and internal parts of the organization. Acts as an escalation point to analyze and interpret customer concerns Ensures resources maintain compliance with quality process and standards and reports analytics and identifies key needs within the structure of the team to maintain the support provided Manages and champions trainings to improve knowledge of the support team; ensures agents are properly trained and able to provide accurate and responsive solutions Estimates timeframes for complex projects and manages the completion of assignments within specified time, quality, and cost parameters Identifies strategies for process improvement and verification activities; develops and applies quality improvement techniques Assumes responsibility for the team development and support, including implementation and documentation of new projects and merging existing support with new business requirements Demonstrates excellent customer service, communication and problem solving skills
Qualifications: Advanced Degree Minimum 12 years' experience including minimum 2 years management experience Fluent level of English (written and verbal) as well as local language as applicable Intermediate level skills in Microsoft business applications including Word, Excel and Outlook Customer service values/orientation Advanced knowledge of the region and/product lines supported Strong leadership skills coupled with a desire and ability for continuous learning/self-development Role model level professional work behaviors (attendance, teamwork, time management) Strong communication skills (listening, providing clear and concise information, using proper language and grammar) Intermediate presentation skills
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via
@zebra.com
email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. #J-18808-Ljbffr
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.
Leads the work of managers, supervisors and professionals engaged in resolving problems with customers via telephone, email or chat sessions using full product knowledge and interpersonal skills. Supports the effective operation of the Customer Support Team.
Responsibilities: Executes and enables strategic policies and establishes and assures adherence to managing costs and supporting the development of staff and processes Establishes operational objectives and work plans and manages the activities and exercises full supervision of a large team or multiple smaller teams with responsibilities for driving results. Owns all talent acquisition to support the team's success Works directly with business stakeholders to handle and resolve critical and complex escalations from all points of contact, including customer, partner and internal parts of the organization. Acts as an escalation point to analyze and interpret customer concerns Ensures resources maintain compliance with quality process and standards and reports analytics and identifies key needs within the structure of the team to maintain the support provided Manages and champions trainings to improve knowledge of the support team; ensures agents are properly trained and able to provide accurate and responsive solutions Estimates timeframes for complex projects and manages the completion of assignments within specified time, quality, and cost parameters Identifies strategies for process improvement and verification activities; develops and applies quality improvement techniques Assumes responsibility for the team development and support, including implementation and documentation of new projects and merging existing support with new business requirements Demonstrates excellent customer service, communication and problem solving skills
Qualifications: Advanced Degree Minimum 12 years' experience including minimum 2 years management experience Fluent level of English (written and verbal) as well as local language as applicable Intermediate level skills in Microsoft business applications including Word, Excel and Outlook Customer service values/orientation Advanced knowledge of the region and/product lines supported Strong leadership skills coupled with a desire and ability for continuous learning/self-development Role model level professional work behaviors (attendance, teamwork, time management) Strong communication skills (listening, providing clear and concise information, using proper language and grammar) Intermediate presentation skills
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via
@zebra.com
email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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