4,361 Technical Support Personnel jobs in Malaysia

We're Hiring: Help Desk Executive (Facilities Support – Corporate Environment)

Location: Menara UEM Bangsar

Contract Duration: 1 Year

Working Hours: Monday to Friday, 8:30AM – 5:30PM

Salary: RM2,200/month + OT (if needed)

We're looking for a Help Desk Executive to join our client's facilities operations team at TRX. The ideal candidate is reliable, responsive, and comfortable in a fast-paced corporate support environment.

Key Responsibilities:

• Respond to requests, complaints, and inquiries via phone, email, or CMMS in a professional and timely manner.
• Operate and support a 24/7 call centre (on a rotational schedule if needed).
• Escalate issues to the correct departments to ensure quick and accurate resolutions.
• Record and update all Work Orders in the CMMS system without delay.
• Monitor and follow up on open Work Orders to ensure tasks are completed within SLA.
• Maintain excellent communication and service levels with both internal teams and external stakeholders.
• Assist with report preparation, documentation, and operational support.
• Perform other tasks assigned by management.

Requirements:

• Certificate or Diploma in Administration, Corporate Communication, or related fields.
• Minimum 3 years of experience in administration, help desk, or customer service.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong communication skills in Bahasa Malaysia and English.
• Able to multitask, stay organised, and handle high call volumes.
• Experience with CMMS or facility management software is an added advantage.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: From RM2,200.00 per month

Benefits:

• Health insurance
• Maternity leave
• Parental leave
• Professional development

Experience:

• administration management.: 3 years (Required)

Work Location: In person

Company Description

Vialing Sdn Bhd is a leading provider of SaaS-based educational solutions, committed to simplifying complex campus operations and enhancing institutional effectiveness. Our flagship product, SkyCampus, empowers education providers by streamlining processes, increasing productivity, and driving overall operational efficiency. At Vialing, we're passionate about transforming education through smart technology, delivering measurable impact in growth, financial performance, and academic management.

Role Description

Location: Cyberjaya, Malaysia (Hybrid – Office & Work from Home)

Supports: Clients in the Philippines (occasional travel required)

Language: Tagalog Speaker

Key Responsibilities

• Deliver timely and professional support to SkyCampus users via email, chat, or phone
• Diagnose and troubleshoot technical and functional issues
• Guide users on best practices and product usage to maximize value
• Liaise with internal teams (Product, Engineering, Customer Success) to resolve escalated issues
• Document customer interactions and maintain knowledge base content
• Occasionally travel to the Philippines for client meetings, training, and support sessions

Ideal Candidate Profile

• Strong logical thinking and analytical skills
• Tagalog Speaker
• Fluent in English (written and verbal)
• Based in Malaysia, with willingness to travel to the Philippines as required
• Background in Higher Education or familiarity with academic operations is highly preferred
• Tech-savvy and quick to learn new systems
• Comfortable working both remotely and in a team-oriented office environment
• Self-motivated, dependable, and customer-focused

Qualifications

• 1–3 years experience in Customer Support, Helpdesk, or similar roles
• Excellent communication and interpersonal skills
• Proven ability to troubleshoot and resolve customer issues
• Strong organizational skills and ability to manage time effectively
• Bachelor's degree in a relevant field (Education, IT, Business, etc.)
• Experience in EdTech, ERP, or SaaS platforms is an advantage

Why Join Vialing?

• Be part of an innovative company shaping the future of education
• Flexible hybrid work model
• Work with a diverse and passionate regional team
• Opportunity to contribute to meaningful change in Higher Education

Company Description

We at Juno Markets are passionate about providing an online trading environment with a wide range of financial products, innovative technology, and personalized service. Our focus is to create a dynamic and engaging experience for our traders. Join us to be part of an industry leader committed to excellence and innovation in the financial trading world.

Role Description

This is a full-time, on-site role located in Greater Kuala Lumpur for a Customer Support & Operations Associate (Mandarin speaking). The role involves providing exceptional customer service, ensuring smooth operations, communicating effectively with clients and team members, and applying analytical skills to resolve issues. The ideal candidate will assist in streamlining processes and contribute to a positive trading environment.

Qualifications

• Fluent in spoken and written Chinese
• Strong Customer Service and Interpersonal Skills
• Analytical Skills to troubleshoot and solve problems
• Effective Communication Skills in both Mandarin and English
• Experience or knowledge in Operations
• Excellent organizational and multitasking abilities
• Ability to work efficiently in an on-site team environment
• Proficiency in using trading platforms and tools is a plus
• Bachelor's degree in Business, Finance, or related field is beneficial

*Title*

Customer support/ Translation - MANDARIN / CANTONESE & ENGLISH

*Experience range*

0 – 5 years (we can consider a mix of fresher's/experienced translators/CS candidates)

-Open for SPM/Diploma holders

*Shifts*

Permanent night shift, shift allowances provided

*Work location*

Cyberjaya

*Language proficiency*

Mandarin/Cantonese & Good English (B2/C1) - Tests to be taken - Mandatory

*Working days*

Monday to Friday

- regular Saturday & Sunday Off

*Working hours*

9 PM to 6 AM/ 10 PM to 7 AM

*Salary range*

• Basic salary: *RM 4000 – 5000*

• Transportation allowance: *RM 500* per month (pro-rated) based on the number of working days travelled

• Night shift allowance: *RM 25 per night* *22 working days = RM 550

• Total all-inclusive salary: *5000 – 6000+*

*Note : RM 1000 joining bonus for all the candidates. This will be effective immediately.*

*MEDICAL Benefits*

In / Out patient benefits shall be provided for self, spouse & children (if any)

• Must be Fluent in mandarin
• Must be able to work onsite Cyberjaya, Selangor, Malaysia

*Title*

Customer support/ Translation - MANDARIN / CANTONESE & ENGLISH

*Experience range*

0 – 5 years (we can consider a mix of fresher's/experienced translators/CS candidates)

-Open for SPM/Diploma holders

*Shifts*

Permanent night shift, shift allowances provided

*Work location*

Cyberjaya

*Language proficiency*

Mandarin/Cantonese & Good English (B2/C1) - Tests to be taken - Mandatory

*Working days*

Monday to Friday

- regular Saturday & Sunday Off

*Working hours*

9 PM to 6 AM/ 10 PM to 7 AM

*Salary range*

• Basic salary: *RM 4000 – 5000*

• Transportation allowance: *RM 500* per month (pro-rated) based on the number of working days travelled

• Night shift allowance: *RM 25 per night* *22 working days = RM 550

• Total all-inclusive salary: *5000 – 6000+*

*Note : RM 1000 joining bonus for all the candidates. This will be effective immediately.*

*MEDICAL Benefits*

In / Out patient benefits shall be provided for self, spouse & children (if any)

• Must be Fluent in mandarin
• Must be able to work onsite Cyberjaya, Selangor, Malaysia

About Us:

TheFlowOps is the simplest out of the box website builder for small businesses to go online. Our mission is to empower individuals to focus on pursuing their passion. You can learn more about us on

Join our dynamic team and be part of an exciting journey.

We're seeking a passionate Customer Support Specialist to join our growing team and serve as the voice of our company. In this role, you'll be the first point of contact for our valued customers, helping solve their challenges and ensuring they have an exceptional experience with our products and services.

Customer Excellence

• Respond to customer inquiries via email, chat, and phone with professionalism and empathy
• Manage and resolve support tickets in Zendesk, maintaining high-quality standards and response times
• Troubleshoot technical issues and guide customers through step-by-step solutions
• Escalate complex issues to appropriate teams while maintaining ownership of customer relationships

Process & Improvement

• Document customer interactions and maintain accurate records in our CRM system
• Identify trends in customer feedback and collaborate with product teams on improvements
• Contribute to knowledge base articles and FAQ updates
• Participate in team meetings and training sessions to continuously improve service quality

Relationship Building

• Build rapport with customers and turn support interactions into positive brand experiences
• Follow up on resolved issues to ensure customer satisfaction
• Proactively reach out to customers when needed to prevent potential issues

Essential Qualifications

• 1-2 years of customer service or support experience (remote experience preferred)
• Excellent written and verbal communication skills
• Strong problem-solving abilities and attention to detail
• Experience with ticketing systems (Zendesk experience strongly preferred)
• Comfortable with technology and ability to learn new software quickly
• Empathy and patience when dealing with frustrated customers

Preferred Qualifications

• Previous experience in SaaS or tech support environments
• Familiarity with CRM systems and help desk best practices
• Basic understanding of web technologies (HTML, APIs, integrations)
• Multi-language capabilities
• Experience with live chat platforms and phone support

• Flexible work arrangements (remote-friendly culture)
• Professional development opportunities and training budget
• Modern tools and equipment to set you up for success
• Collaborative team environment with regular feedback and growth opportunities

Join a team that values customer obsession and believes that exceptional support is a competitive advantage. You'll have the opportunity to directly impact customer satisfaction while working with cutting-edge tools and supportive colleagues who care about your professional growth.

If you're excited about turning customer challenges into success stories and want to be part of a team that puts customers first, we'd love to hear from you

To apply: Send your resume and a brief cover letter explaining why you're passionate about customer support to

Handling correspondence from customer with queries on daily operation and quotations and queries for Immediate reply via e-mail.

Issuing and updating dockets.

Checking PO spec of books

Checking proofs for final stage before production.

Going down to production to update the status of titles before reporting back to customer.

Working with QA to get advances out to courier.

Updating and recording of report

Preparing materials for courier

Job Types: Full-time, Permanent

Pay: RM1, RM2,500.00 per month

Benefits:

• Cell phone reimbursement
• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave

Education:

• Diploma/Advanced Diploma (Preferred)

Work Location: In person

Job Title: Customer Service Executive

Location: Kuala Lumpur, Malaysia

Department: Global Support Team

Job Type: Full-time, Permanent

Shift: Rotational (24/7, including weekends & public holidays)

About the Role

We are looking for a dedicated and resourceful Customer Service Executive to join our fast-paced 24/7 Global Support Team. You will be the first point of contact for clients and tour leaders worldwide, delivering exceptional travel support services. Every day will bring new challenges, making this a dynamic and rewarding role where your communication skills will make a real impact.

Key Responsibilities

• Handle incoming calls, live chats, and emails from international clients and tour leaders.
• Provide prompt and effective solutions to travel-related issues.
• Coordinate with internal departments, hotel suppliers, and global MIKI offices.
• Offer emergency assistance and troubleshooting support when required.
• Manage and share booking and tour information through internal systems.
• Send hotel confirmations via email or fax as necessary.
• Support other departments and perform additional tasks as assigned.

Requirements

• Proficiency in English
• Willingness to work on rotational shifts, including overnight, weekends, and public holidays.
• Diploma holders: Minimum 1 year of customer service experience.
• SPM holders: Minimum 3 years of customer service experience.
• Experience in travel or hospitality is an advantage.
• Proficient in Microsoft Office and general computer applications.

Salary & Benefits

Basic Salary: RM3,000 – RM4,000 per month

Fixed Allowance: RM700.00 per month

Benefits:

• Medical insurance
• Additional leave entitlements
• Maternity & parental leave
• Career advancement opportunities
• Professional development
• Supportive, collaborative, and international work culture

We welcome applicants from all industries with a strong customer service background. Experience in travel is an advantage but not essential.

Ready to join our global travel support team? Apply now

Job Types: Full-time, Permanent

Pay: RM3, RM4,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• Are you currently employed? If yes, please specify your notice period.

• What is your expected salary?

• Are you able to work on a rotational shift schedule, including public holidays and weekends?

Work Location: In person

Job Description:

We are seeking an enthusiastic and proactive Customer Support to join our team. The ideal candidate will be responsible for engaging with our customers across various communication channels, including WhatsApp, Discord and email. You will be the bridge between our users and internal teams, ensuring a seamless experience by addressing queries, gathering feedback, and fostering a positive community atmosphere.

Job Responsibilities:

• Actively engage with customers on WhatsApp, Discord and email, providing timely and professional responses.
• Address and resolve user inquiries regarding the use of our platform, offering clear solutions and provide accurate information about products, services, and company rules.
• Foster a positive and inclusive community environment by initiating and participating in discussions.
• Gather user feedback and communicate relevant insights to internal teams.
• Collaborate with risk team, marketing teams and other internal teams to ensure timely resolution.
• Monitor community channels for emerging issues, trends, and opportunities.
• Develop and implement strategies to boost user engagement and community growth.
• Create and manage community events, such as AMAs, webinars, or contests.
• Prepare regular reports on community sentiment, engagement metrics, and user feedback.

Qualifications & Experience

• Minimum SPM or Diploma in any field.
• Good written in English, Mandarin and Bahasa Malaysia.
• Ability to handle multiple inquiries simultaneously and work under pressure.
• Ability to handle user concerns with empathy and problem-solving skills.
• Knowledge of trading or financial markets is an advantage.
• Able to work in different shift arrangements.

Attractive Remuneration and Employee Benefits

• On-The-Job Training Support
• Performance Bonus
• Rewards and Recognition