Technical Consultant

Kelantan, Kelantan Razorpay

Posted 5 days ago

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Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X ) and enabling capital availability for businesses (via Razorpay Capital ). About the Role

The individual works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them.

Roles and Responsibilities: Addressing technical queries on APIs, and Plugins and complete Razorpay product suite. Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams. Identifies irregularities in functionality and unexpected behaviours with Razorpay products and services. Provide timely resolution to merchants and assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills. Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration. Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant. Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages. Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers. May travel to client sites in order to resolve extremely complex customer and integration issues.

Mandatory Qualifications:

To explain complex information in simple, clear terms to a non-IT personnel. Ability to deal with complex issues and bring it to closure with least dependency. Logical thinker with good analytical and problem-solving skills. Good to have up-to-date technical knowledge in the payment gateway domain. Ability for in-depth understanding of multiple products and processes. Good interpersonal skills coupled with quick decision making while advising the client or Sales team. Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go). 2+ years of experience. Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Accepted file types: pdf, doc, docx, txt, rtf Employment Title * Select. Start date year * End date month * Select. End date year * Current role LinkedIn Profile * Total Years of Experience * Select. Current Company * Select. Current Designation * Select. Do you required a visa / sponsorship for this job location? * Select. What is your current notice period with your employer? * Select. What are your monthly salary expectations in MYR, including any allowances or bonuses (if applicable)? *

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Technical consultant Specialist

Kelantan, Kelantan Itron

Posted 2 days ago

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Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. Position Summary Responsible for translating the client’s business requirements into specific systems, applications or process designs for very large complex IT solutions and integrating architecture. Acts as an advocate for the client, as the ultimate authority on the architecture designed to address client business problems. Provides direction for design activities. Often project-based, sometimes working at customer sites, and typically measured by utilization (i.e., billable hours).

Duties & Responsibilities Support onsite and in-house technical solutions for projects. Present solutions to customers. Communicate both written and verbal of activities with customers and Itron Project Managers to the specified project deadlines. Conduct product technical training classes. Participate on the beta phase of product development teams. Participate and provide feedback to development teams. Implement solutions for customers (install, configure, test, train, customize) Skills Oracle database knowledge SQL and PL/SQL Powershell Professional communication Microsoft Windows Operating System Analytics and Diagnostics skills Experience & Education At Least 5 years relevant work experience Experienced with Meter Data Management System is a bonus. Has customer support work experience Tertiary degree computing course or the related discipline Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1- or email

.

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world:

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Technical Implementation Consultant

Kelantan, Kelantan Wizlynx Malaysia Sdn Bhd

Posted 13 days ago

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wizlynxgroup, with the founding core of our company headquartered in Switzerland since 1992, is an ethical, trustworthy, and vendor agnostic global Cyber Security provider. Our vision is to be a best-in-class global Cyber Security company, enabling customers to focus on their core business by providing high-quality, value added and innovative Cyber Security services.

As part of the Managed Security Services (MSS) team, this technical and customer-facing role provides support to the pre-sales process to showcase the scope and capability of our services, guide the customer to determine their needs, validate feasibility, recommend the right solution, and ultimately implement the cyber security solution. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Vulnerability & Internal Infrastructure Management Conduct routine system health checks, backups, and capacity planning. Troubleshoot escalated issues to maintain uptime and performance. Analyze scan reports (e.g., Nessus) to identify and remediate vulnerabilities across internal infrastructure. Review and apply regular patching and system hardening for Windows and Linux environments. Maintain up-to-date documentation for configurations, processes, infrastructure, remediation and patching activities. Provide regular reporting on patching status, system health, and vulnerabilities. Collaborate with the Technical Services Lead, act as the go-to escalation point for complex technical issues and handle escalations effectively. Understand the technical services and technology solutions offered across the MSS portfolio, including but not limited to DDoS, WAF, CTI, and simulated phishing. Provide specific technical expertise (or undertake investigation) to support the scoping and feasibility of security and network requirements (position solution capabilities and technical constraints to determine solution-fit and general feasibility). Translate technical complexity into clear deliverables and maintain alignment with scope and compliance standards. Leverage internal or external technical documentation and pre-sales aids (presentations, etc.), or create them as required, and tailor them to the customer opportunity. Present applicable materials, lead the scoping, setup, and execution of solution demonstrations and/or POC requirements, collaboration with vendors and internal teams. Engage with vendors to facilitate pre-sales activities and feasibility of customer requirements. Validate technical feasibility, support sizing (effort estimation) requests, and provide recommendations to optimize the solution fit, customer value-add, and implementation. Provide guidance in the procedures and timing to implement services. Review RFI responses and commercial proposals to ensure alignment with technical feasibility, agreed scope, schedule and service capability. Service Implementation: Accountable and the Single Point of Contact (SPOC) for an assigned task. Diligently perform technical tasks (allocated by the Technical Services Lead) for a defined technology/system to support customer engagement/service or internal requirements, including, but not limited to: Design, install, configure, administer, and monitor the solution. Management of incidents and requests aligned with SLAs. Ensure tasks are executed in accordance with the applicable customer SLA following the SOP and quality and compliance guidelines. Liaise with vendors, the customer, and third parties as necessary to ensure the successful implementation or ongoing operation of the security solution. Timely reporting of status of assigned tasks, identify issues and risks, and escalate to the respective Engagement Coordinator and/or Technical Services Lead as applicable. General: Understand customer needs and translate (document requirements) into technical solutions. Breakdown technical complexity and manage issues within a fast-paced customer-facing environment. Respect the scope of the service/engagement, escalate potential changes immediately. Document actions, consult the SOP, and escalate if in doubt. Share learnings and support colleagues to maintain team and company results. Work independently to deliver high quality solutions for engagement and operational tasks. Actively maintain an up-to-date knowledge of cyber security trends, industry standards and compliance, seek opportunities to increase skills and experience with tools and techniques. Provide input to support innovation, development, and the competitive advantage of the company's services. Provide continual feedback on processes and technical learnings to support the development and implementation of resilient SOP, tools, documentation, and skills to simplify and optimize workflow, and ensure best practice, quality, and compliance adherence. Collaborate with colleagues to share knowledge, support continuous improvement, and maintain high service quality. Working Hours: Monday to Friday: Flexible start time (select from 08:00 but no later than 09:30). 9 hours fixed working period including 1 hour lunch break. Out of working hours support may be required (over-time/time-off compensation applicable). Ideal Experience and Education: Minimum of 2 to 3 years technical work experience, specifically in cyber security, networks, and infrastructure. IT security exposure and/or experience implementing or supporting solutions or working within a SOC environment is an advantage. Understanding of LAN and WAN concepts. Basic understanding in Routing and Switching protocols. Experience with Firewall concepts and VPN technologies (IPSec and SSL). Wireless technologies and protocols know-how. Installation and configuration of network security architectures. Configuration of boxed solutions. Microsoft OS and Office productivity tools experience. University or similar desirable ideally in an IT discipline. Advantageous to have: Hands-on experience with SOC, SIEM, Vulnerability management, Security Incident Response, in anti-malware, advanced threat protection, security devices log, IDS, IPS, Proxy etc. Windows and Linux host-based security configuration, network, and cloud-based security systems. Experience with Palo Alto, Barracuda, Cisco, Imperva, VMware, SolarWinds, ESET, VM Explorer products. Analytical approach and strong problem-solving skills. Can work alone and follow detailed instructions. Meticulous and disciplined to follow procedures. Ability to simplify complexity, and create clear and structured documentation. Team oriented. Flexible can-do attitude and reliable. Comfortable to engage colleagues and customers in a technical and business environment. Professional and friendly approach and appearance. Willingness to work out of hours and travel if required. Who we are wizlynx group is an ethical, trustworthy, and vendor agnostic Swiss Cyber Security provider. Our customers rely on us to effectively protect their business and trade secrets against any form of cybercrime, such as malware outbreak, malicious insiders, cyberattacks, cyber espionage, data leakage, and more. We live and breathe Cyber Security! For this reason, we have designed a service portfolio that covers the entire risk management lifecycle to ensure our customer benefits the most from our passion and experience, but primarily to maximize their protection. Our Cyber Security Services rely on highly skilled security professionals and penetration testers with long-lasting experience, both in defense and offense, while holding the most recognized certifications in the industry. Apply now if you think you are a good match! We will respond to let you know what the next steps are, but in the meantime feel free to check us out:

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Technical Services Consultant

Kelantan, Kelantan Upland Software

Posted 13 days ago

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At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you? Opportunity Summary:

We are looking for a Technical Consultant to play an integral role within Upland’s Professional Services organization. The Technical Consultant will work with customers and the Professional Services team to integrate and configure custom solutions to meet our customer’s unique needs. This role will appeal to someone who pays attention to detail, likes to interact with people and is a self-starter with impeccable problem-solving skills. Primary Responsibilities:

Technical analysis, design, functional requirements scoping and documentation of prospective solutions. Configuration, development and implementation of demonstrations, proof of concepts and final solutions. Technical product and solution training. Ad hoc solution support services. Be a stellar project management resource in documenting work done for a customer and following internal processes and procedures. Simultaneously manage multiple client engagements. Track and record time and contributions across milestones for project completion or consultancy time spent. Perform other duties as required. Requirements:

Experienced in HTML, CSS, JavaScript, VB Script, XML, JSON, SQL, C#, Javascript, Node-RED Web page design, Web interface-based solutions. Proven ability in being self-motivated with excellent time management and organization skills. Ability to establish and build effective working relationships with internal and external customers. Proactive, self-motivated, and customer-centric problem solver with the ability to operate effectively, even in areas of uncertainty or ambiguity. Demonstrated ability to ask effective questions. Demonstrated ability to maintain composure in stressful situations, respond to needs quickly and effectively, adapt to change. Highly analytical, technically proficient, and able to learn new tools and software quickly. Strong organizational and troubleshooting skills with precise attention to detail. Team player with strong interpersonal skills to work with sales, customer success, consulting, and support in a dynamic and innovative company environment. Experience with informational retrieval, data extraction, and analytics-based solutions is preferred. Must be Fluent in Mandarin and English (spoken and written). Desired Skills:

At least 2 years consulting experience. UI design certification or related on-the-job experience. Be happy to travel if required. Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.

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Techcom Solutions India Private Limited Hiring For Dynamics CRM technical consultant at Malaysia

Kelantan, Kelantan Techcom Solutions India Private Limited

Posted 13 days ago

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Job Description

Must have 7+ years of experience in Dynamics CE sales and marketing modules. Dynamics 365 Technical with hands-on complex customizations, configurations, and integrations. Need to be well-versed in plugins, Power Automate, workflows, .Net, JavaScript, and Portals. Must have good working experience in integrations using APIs and middleware. Must have good knowledge of Dynamics 365 and coding best practices. Includes design specifications, programming, problem diagnosis, debugging, testing, modification, and assurance of technical requirements of computer programs per established industry practices and Customer’s Development Management Methodology (DMM). Must be able to work directly with the client and Microsoft and mentor juniors in the team. Must have good communication skills. Nice to have experience in Agile. Preferred to have experience either in Power Automation or Azure Logic Apps. Must be able to write Technical Specification Documents.

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Sr. Consultant, Submarine Systems Engineering

Kelantan, Kelantan Ciena

Posted 13 days ago

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Join to apply for the

Sr. Consultant, Submarine Systems Engineering

role at

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Sr. Consultant, Submarine Systems Engineering

role at

Ciena As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Scope Of Responsibilities

We are seeking a dynamic and innovative

Senior Consulting Field Systems Engineer

to lead business development activities for Open Cable Systems and hyperscaler connectivity within our Submarine team.

As a specialist in submarine systems, you will work within a fast-paced, multidisciplinary group to advance Ciena's Submarine Solutions. This role requires a high degree of self-motivation, creativity, and a broad range of engineering experience to interact effectively with teams across Research and Development, Product Management, Sales, and Post-sales Deployment. You will play a crucial role in integrating new products, features, and applications, and in expanding our hyperscaler and MOFN deals with understanding of hyperscale network architecture.

The ability to distinctly position Ciena as a leader in networking hardware and software solutions, and to highlight how our offerings stand out from the competition, is essential.

Specific Responsibilities

Serve as the technical lead for customer engagements, including tender and contract clarifications for submarine customers focusing on Open Cables. Conduct technology workshops, roadshows, and deep customer engagements to engineer solutions for open cables. Respond to RFPs and address customer technical queries. Design network architecture and perform network design. Develop pricing schedules for RFP responses. Lead and support the creation of network designs and engineering documentation, including equipment rack layouts. Collaborate with regional product primes, PLM, link budgeting, and R&D teams to suggest product enhancements or new features based on customer needs. Present to large audiences, including at conferences, and support global sales engineering teams with pre-sales activities such as RFx technical support and solution design. Support global account/sales engineering community with pre-sales activities that include customer bid (RFx) technical support, market readiness support, technical consultation, solution evaluation and design, market trials support, and other engineering Q&A support. Contribute to the continuous improvement of techniques and methodologies through post-mortem analysis. Mentor other Systems Engineers and act as an Advisor to the SE team. Define, create, and validate submarine network solution designs and field test parameters, including customer presentations, Methods of Procedure, test plans, and application guides. Act as the first-line support "Go-To" person for designated sales opportunities within assigned accounts. Perform other duties as assigned.

CANDIDATE PROFILE

Highly self-motivated and capable of collaborating and interacting with cross-functional groups within Ciena, customers, and partners. Available for frequent travel, estimated at 30% with potential increases during peak periods. Excellent presentation, interpersonal, and communication skills. Strong relationship skills with the ability to inspire trust and influence others. Effective planner and organizer with strong networking abilities. Ability to handle stressful situations under time constraints. Proven ability to work in a self-directed team environment. Full working knowledge of Converged Optical Ethernet and Network Management techniques. Education And Experience

Bachelor of Engineering or equivalent field of discipline. Master’s degree, preferred. Minimum 10 years in telecommunications industry related to DWDM (Layer 0) optical transmission systems, optical engineering concepts, technologies, instrumentation and/or test methodologies Minimum 5 years in a Submarine specific role with direct involvement in an upgrade project. Technical knowledge in submarine SLTE and SIE solutions. Experience on consortia upgrade projects a strong asset. Technical knowledge in Converged Optical Ethernet (Layer 1/2/3) systems, technologies (OTN, Carrier Ethernet, IP), instrumentation and/or test methodologies Experience with Layer 0 optical test equipment: Optical Spectrum Analyzer (OSA); SONET/SDH/Ethernet/OTN test sets; Optical Time-Domain Reflectometer (OTDR), etc Experience with optical test equipment and familiarity with link budgeting concepts and fiber-optic impairments (Attenuation, CD, FWM etc). Knowledge/experience with 100G/400G/800G and higher rate modulation formats and concepts, especially coherent technology and an ability to articulate these to customers Building network cost models that drive optimization of network designs in both subsea and terrestrial network Understanding basic concepts of Data Center architectures, spine and leaf designs, edge networking and optical transport. Basic understanding of Automation SW architecture, common workflows, ZTP methods, DCN networking, APIs and networking models. Familiarity with cloud architecture and deploying / running applications in a cloud environment. Construction of product feature / price analysis spreadsheets. Understanding AI prompting skills involve crafting effective input (prompts) to guide Generative AI models to produce desired outputs Excellent organizational skills due to dynamic nature of activities Superior English verbal and written communication skills. Knowledge of Ciena Submarine Solutions a definite asset.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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Presales Consultant for Manufacturing/ Engineering Software (Malaysia/ India)

Kelantan, Kelantan W-Consulting Company Ltd.

Posted 1 day ago

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Presales Consultant for Manufacturing/ Engineering Software (Malaysia/ India)

Our Client is one of the Global Top Manufacturing and Engineering Software Vendors. They are seeking an experienced Presales Consultant.

Responsibilities: Provide Presales Consultation to the Machine Tool Service Kit (MTSK) solution. Collaborate closely with Sales, Channel Partners, and MTSK development teams in various APAC countries. Work with Machine Tool OEM to develop kits for different machines as requested by customers in various countries. Provide training to Channel Partners and their technical staff. Give feedback and advice on the improvement of the system.

Requirements: Diploma or Bachelor Degree in Engineering or Technical Tooling Program. At least 5 years of Presales experience in a Regional role in the manufacturing or engineering software industry. Experience working in a job shop or component manufacturer will be an advantage. Extensive knowledge in CAM (Computer Aided Manufacturing) products is a MUST. Minimum 2 years of experience in Post Processor Development for Multi Axis Machines (preferably in 5 Axis Metal Cutting). Strong communication skills in both verbal and written English. Willing to travel (around 40-50%) across the APAC region.

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