108 Services jobs in Butterworth
Client Services Analyst
Posted 23 days ago
Job Viewed
Job Description
OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and
supporting critical market infrastructure and bringing together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.
About the JobThe triResolve Client Relationship and Services team, CRS, is responsible for the end-to-end customer experience for triResolve. CRS will start interacting with the firm as a prospect, make sure they test successfully and decide to become a client, secure top-of-the-line daily support and check in with the client proactively with regular intervals to ensure they are aware of new features and are generally looked after. CRS will also work closely with internal teams to develop the service technically and continuously improve processes and optimise output. The organisation is flat, hence each person does the full chain of duties with their allocated clients.
CRS works with an end-goal-centric quality-first mindset. This means that we only respond to queries when we have high quality information to provide. This will manifest in the way that sufficient research time is allowed, and information sharing between colleagues is encouraged and expected. Hence, output volumes are being measured primarily at the group level, as opposed to individually, which is normally the case in traditional support organisations. The team leader is responsible to ensure this group effort-mentality is applied in their team.
The role is responsible for coordinating the triResolve Client Relationship and Services in the respective region. This role works closely together with other members of the Client Relationship and Services team, the Product and Business Managers, Business Development as well as Development.
Duties & Accountabilities- Responsible for Client Relationship and Services for regional subscribers
- Day-to-day service delivery to triResolve subscribers
- Ensuring regional subscribers receive adequate training and support.
- Ensuring regional subscribers derive maximum value from usage of triResolve. This is achieved through a combination of communication, support, training, escalation etc. as appropriate.
- Provide excellent customer service across all asset classes and initiatives. Develop strong relationships with customers, provide clear/professional responses to client queries, assist with & lead customer calls and/or in-person visits. Accountable for the health/success of assigned triResolve clients.
- Work closely as part of a global team of Client Relationship and Services Client Manager.
- Self-accountability in making sure that self is adequately trained and informed in supporting our services.
- Participating in pre-sales and sales activities for regional prospects and customers, including meetings, presentations, demos, trainings etc.
- Responsible for trial and pilot of triResolve services for prospects.
- Participates in testing and Quality Assurance of new functionalities or fixes.
- Contributes and participates in improving internal processes with the objective to achieve a high degree of automation.
- Bachelor Degree, preferably in Banking and Finance
- More than 2 years of experience of working in Back/Middle office functions
- Experience in Collateral Management team or triResolve is advantageous
- No applicable
- Strong communication skills (verbal and written English)
- A candidate having Japanese/Bahasa Indonesian/Korean language proficiency will be an added advantage
- Good team player and quick self-motivated learner
- Basic knowledge in coding would be beneficial
About OSTTRA
Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows -from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activityhere .
---
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -
---
About the Role: Client Services Analyst About us
OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and
supporting critical market infrastructure and bringing together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.
About the JobThe triResolve Client Relationship and Services team, CRS, is responsible for the end-to-end customer experience for triResolve. CRS will start interacting with the firm as a prospect, make sure they test successfully and decide to become a client, secure top-of-the-line daily support and check in with the client proactively with regular intervals to ensure they are aware of new features and are generally looked after. CRS will also work closely with internal teams to develop the service technically and continuously improve processes and optimise output. The organisation is flat, hence each person does the full chain of duties with their allocated clients.
CRS works with an end-goal-centric quality-first mindset. This means that we only respond to queries when we have high quality information to provide. This will manifest in the way that sufficient research time is allowed, and information sharing between colleagues is encouraged and expected. Hence, output volumes are being measured primarily at the group level, as opposed to individually, which is normally the case in traditional support organisations. The team leader is responsible to ensure this group effort-mentality is applied in their team.
The role is responsible for coordinating the triResolve Client Relationship and Services in the respective region. This role works closely together with other members of the Client Relationship and Services team, the Product and Business Managers, Business Development as well as Development.
Duties & Accountabilities- Responsible for Client Relationship and Services for regional subscribers
- Day-to-day service delivery to triResolve subscribers
- Ensuring regional subscribers receive adequate training and support.
- Ensuring regional subscribers derive maximum value from usage of triResolve. This is achieved through a combination of communication, support, training, escalation etc. as appropriate.
- Provide excellent customer service across all asset classes and initiatives. Develop strong relationships with customers, provide clear/professional responses to client queries, assist with & lead customer calls and/or in-person visits. Accountable for the health/success of assigned triResolve clients.
- Work closely as part of a global team of Client Relationship and Services Client Manager.
- Self-accountability in making sure that self is adequately trained and informed in supporting our services.
- Participating in pre-sales and sales activities for regional prospects and customers, including meetings, presentations, demos, trainings etc.
- Responsible for trial and pilot of triResolve services for prospects.
- Participates in testing and Quality Assurance of new functionalities or fixes.
- Contributes and participates in improving internal processes with the objective to achieve a high degree of automation.
- Bachelor Degree, preferably in Banking and Finance
- More than 2 years of experience of working in Back/Middle office functions
- Experience in Collateral Management team or triResolve is advantageous
- Customer relationship skills
- No applicable
- Strong communication skills (verbal and written English)
- A candidate having Japanese/Bahasa Indonesian/Korean language proficiency will be an added advantage
- Good team player and quick self-motivated learner
- Basic knowledge in coding would be beneficial
About OSTTRA
Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows -from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
What’s In It For You?
Benefits:
We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit:
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activityhere .
---
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -
---
20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)The new home of industry-shaping businesses MarkitServ, Traiana, TriOptima and Reset, OSTTRA ( brings the expertise, processes and networks together to solve the post-trade challenges of the global financial markets. OSTTRA strengthens the post-trade infrastructure and ecosystem with robust and progressive end-to-end post-trade solutions and unrivalled connectivity.
#J-18808-LjbffrBranch Services Executive
Posted 1 day ago
Job Viewed
Job Description
Branch Services Executive
role at
OCBC
Get AI-powered advice on this job and more exclusive features.
Who We Are As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. Our strategic ambition is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Able to lead and supervise a team of staff in the department.
Able to plan capacity and allocate resource accordingly to meet the required turnaround time.
Manage the daily operations of the department to ensure effectiveness and efficiency.
Manage daily, monthly, quarterly and regulatory reporting to relevant parties on an accurate & timely basis to ensure compliance.
Champion quality, process improvements and other service enhancement projects to maintain high service levels.
Ensure that procedures are well documented and updated.
Willing to handle cash.
Preferable recognised University degree.
Candidates with 5 years of relevant experience are encouraged to apply.
Good written and verbal communication skills, highly organized.
Skill in advanced Excel & SharePoint
Proactive, able to work and manage assignment independently
Proven analytical, communication and inter-personal skills.
Strong leadership and people management skills and teamwork oriented.
What We Offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Banking
We’re not listing an expiration here. This listing reflects the current opportunity.
#J-18808-Ljbffr
Client Services Analyst
Posted 12 days ago
Job Viewed
Job Description
The triResolve Client Relationship and Services team, CRS, is responsible for the end-to-end customer experience for triResolve. CRS will start interacting with the firm as a prospect, make sure they test successfully and decide to become a client, secure top-of-the-line daily support and check in with the client proactively with regular intervals to ensure they are aware of new features and are generally looked after. CRS will also work closely with internal teams to develop the service technically and continuously improve processes and optimise output. The organisation is flat, hence each person does the full chain of duties with their allocated clients. CRS works with an end-goal-centric quality-first mindset. This means that we only respond to queries when we have high quality information to provide. This will manifest in the way that sufficient research time is allowed, and information sharing between colleagues is encouraged and expected. Hence, output volumes are being measured primarily at the group level, as opposed to individually, which is normally the case in traditional support organisations. The team leader is responsible to ensure this group effort-mentality is applied in their team. The role is responsible for coordinating the triResolve Client Relationship and Services in the respective region. This role works closely together with other members of the Client Relationship and Services team, the Product and Business Managers, Business Development as well as Development. Duties & Accountabilities
Responsible for Client Relationship and Services for regional subscribers Day-to-day service delivery to triResolve subscribers Ensuring regional subscribers receive adequate training and support. Ensuring regional subscribers derive maximum value from usage of triResolve. This is achieved through a combination of communication, support, training, escalation etc. as appropriate. Provide excellent customer service across all asset classes and initiatives. Develop strong relationships with customers, provide clear/professional responses to client queries, assist with & lead customer calls and/or in-person visits. Accountable for the health/success of assigned triResolve clients. Work closely as part of a global team of Client Relationship and Services Client Manager. Self-accountability in making sure that self is adequately trained and informed in supporting our services. Participating in pre-sales and sales activities for regional prospects and customers, including meetings, presentations, demos, trainings etc. Responsible for trial and pilot of triResolve services for prospects. Participates in testing and Quality Assurance of new functionalities or fixes. Contributes and participates in improving internal processes with the objective to achieve a high degree of automation. Business Competencies
Education & Experience
Bachelor Degree, preferably in Banking and Finance More than 2 years of experience of working in Back/Middle office functions Experience in Collateral Management team or triResolve is advantageous Management Requirements
No applicable Strong communication skills (verbal and written English)
A candidate having Japanese/Bahasa Indonesian/Korean language proficiency will be an added advantage
Good team player and quick self-motivated learner Basic knowledge in coding would be beneficial About OSTTRA
Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows -from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at . We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activityhere . --- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:
and your request will be forwarded to the appropriate person.
US Candidates Only:
The EEO is the Law Poster
discrimination protections under federal law.
Pay Transparency Nondiscrimination Provision - --- About the Role:
Client Services Analyst
About us
OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bringing together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. About the Job
The triResolve Client Relationship and Services team, CRS, is responsible for the end-to-end customer experience for triResolve. CRS will start interacting with the firm as a prospect, make sure they test successfully and decide to become a client, secure top-of-the-line daily support and check in with the client proactively with regular intervals to ensure they are aware of new features and are generally looked after. CRS will also work closely with internal teams to develop the service technically and continuously improve processes and optimise output. The organisation is flat, hence each person does the full chain of duties with their allocated clients. CRS works with an end-goal-centric quality-first mindset. This means that we only respond to queries when we have high quality information to provide. This will manifest in the way that sufficient research time is allowed, and information sharing between colleagues is encouraged and expected. Hence, output volumes are being measured primarily at the group level, as opposed to individually, which is normally the case in traditional support organisations. The team leader is responsible to ensure this group effort-mentality is applied in their team. The role is responsible for coordinating the triResolve Client Relationship and Services in the respective region. This role works closely together with other members of the Client Relationship and Services team, the Product and Business Managers, Business Development as well as Development. Duties & Accountabilities
Responsible for Client Relationship and Services for regional subscribers Day-to-day service delivery to triResolve subscribers Ensuring regional subscribers receive adequate training and support. Ensuring regional subscribers derive maximum value from usage of triResolve. This is achieved through a combination of communication, support, training, escalation etc. as appropriate. Provide excellent customer service across all asset classes and initiatives. Develop strong relationships with customers, provide clear/professional responses to client queries, assist with & lead customer calls and/or in-person visits. Accountable for the health/success of assigned triResolve clients. Work closely as part of a global team of Client Relationship and Services Client Manager. Self-accountability in making sure that self is adequately trained and informed in supporting our services. Participating in pre-sales and sales activities for regional prospects and customers, including meetings, presentations, demos, trainings etc. Responsible for trial and pilot of triResolve services for prospects. Participates in testing and Quality Assurance of new functionalities or fixes. Contributes and participates in improving internal processes with the objective to achieve a high degree of automation. Business Competencies
Education & Experience
Bachelor Degree, preferably in Banking and Finance More than 2 years of experience of working in Back/Middle office functions Experience in Collateral Management team or triResolve is advantageous Customer relationship skills Management Requirements
No applicable Personal Competencies
Strong communication skills (verbal and written English)
A candidate having Japanese/Bahasa Indonesian/Korean language proficiency will be an added advantage
Good team player and quick self-motivated learner Basic knowledge in coding would be beneficial About OSTTRA
Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows -from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at . What’s In It For
You? Benefits: We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activityhere . --- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:
and your request will be forwarded to the appropriate person.
US Candidates Only:
The EEO is the Law Poster
discrimination protections under federal law.
Pay Transparency Nondiscrimination Provision - --- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group) The new home of industry-shaping businesses MarkitServ, Traiana, TriOptima and Reset, OSTTRA ( brings the expertise, processes and networks together to solve the post-trade challenges of the global financial markets. OSTTRA strengthens the post-trade infrastructure and ecosystem with robust and progressive end-to-end post-trade solutions and unrivalled connectivity.
#J-18808-Ljbffr
Food & Beverage Services Supervisor
Posted 8 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia, 10250VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Lead I - Cloud Infrastructure Services
Posted 4 days ago
Job Viewed
Job Description
Lead I - Cloud Infrastructure Services role at UST .
Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates.
Responsibilities- Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution; provide mentorship to junior associates (Hierarchical or Lateral).
- Update SOP with updated troubleshooting instructions and process changes.
- Mentor new team members in understanding customer infrastructure and processes.
- Perform analysis for driving incident reduction.
- Escalate high-priority incidents to customer and organization stakeholders for quicker resolution.
- Contribute to planning and successful migration of platforms.
- Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution.
- Provide inputs for root cause analysis after major incidents to define preventive and corrective actions.
- Update SOP with updated troubleshooting instructions and process changes
- Mentor new team members in understanding customer infrastructure and processes
- Perform analysis for driving incident reduction
- Escalate high priority incidents to customer and organization stakeholders for quicker resolution
- Contribute to planning and successful migration of platforms
- Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution
- Provide inputs for root cause analysis after major incidents to define preventive and corrective actions
- SLA Adherence
- Time bound resolution of elevated tickets - OLA
- Manage ticket backlog timelines - OLA
- Adhere to defined process – Number of NCs in internal/external Audits
- Number of KB articles created
- Number of incidents and change tickets handled
- Number of elevated tickets resolved
- Number of successful change tickets
- % Completion of all mandatory training requirements
Outputs Expected:
- Understand Priority and Severity based on ITIL practice; resolve trouble tickets within agreed resolution SLA
- Execute change control tickets as documented in implementation plan
- Troubleshooting based on available information from previous tickets or consulting with seniors
- Convert the new steps to KB article
- Perform logical/analytical troubleshooting
- Escalate within organization/customer peer in case of resolution delay
- Understand OLA between delivery layers (L1 L2 L3 etc); adhere to OLA
- Elevate to next level and work on elevated tickets from L1
- Follow up on tickets based on agreed timelines; manage ticket backlogs/last activity as per defined process
- Resolve incidents and SRs within agreed timelines
- Execute change tickets for infrastructure
- Install and configure tools, software and patches
- Update KB with new findings
- Document and record troubleshooting steps as knowledge base
- Collaborate with different towers of delivery for ticket resolution (within SLA; resolve L1 tickets with help from respective tower)
- Collaborate with other team members for timely resolution of tickets
- Actively participate in team/organization-wide initiatives
- Coordinate with UST ISMS teams for resolving connectivity related issues
- Lead customer calls and vendor calls
- Organize meetings with different stakeholders
- Take ownership of function's internal communications and related change management
- Define the strategy on data management policy management and data retention management
- Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked, benchmarked, and updated for the area owned
- Thorough understanding of organization and customer defined process
- Suggest process improvements and CSI ideas
- Adhere to organization's policies and business conduct
- Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions
- Take accountability for overall productivity efforts within the function, including coordination of function-specific tasks and close collaboration with Finance
- Coordinate and monitor IT process implementation within the function
- Support information governance activities and audit preparations within the function
- Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings, etc.) and work closely with ISRM (Information Security Risk Management)
- Coordinate overall objective setting, preparation and facilitate process in order to achieve consistent objective setting in function
- Coordination Support for CSI across all services in CIS and beyond
- On time completion of all mandatory training requirements of organization and customer
- Provide on-floor training and one-to-one mentorship for new joiners
- Complete certification of respective career paths
- Update FAST Goals in NorthStar track report and seek continuous feedback from peers and manager
- Set goals for team members and mentees and provide feedback
- Assist new team members to understand the customer environment
- Good understanding of customer infrastructure and related CIs
- ITIL Foundation certification
- Thorough hardware knowledge
- Basic understanding of capacity planning
- Basic understanding of storage and backup
- Networking: hands-on experience in routers and switches and firewalls; knowledge of BGP; ability to use netflow analyzers
- Server: skills in AD, DNS, DHCP, DFS, IIS; patch management; troubleshooting AD replication, DNS issues; HA solutions like failover clustering, VMware clustering
- Storage and Backup: storage and backup design, data management, recovery and migration to cloud
- Cloud: AWS, Azure, or GCP
- Tools: monitoring tools (CA UIM, SCOM, Solarwinds, Nagios, ServiceNow); SQL scripting; building custom reports
- Monitoring: infrastructure and application monitoring
- Database: data modeling, backup/recovery, OS/networking knowledge
- Quality Analysis: ability to drive service excellence and continuous improvement
- Customer infrastructure and related CIs
- ITIL Foundation certification
- Hardware knowledge
- Capacity planning
- Storage and backup
- Networking: hands-on with routers, switches and firewalls; BGP
- Servers: PowerShell, Bash, Python scripting; AD GPO management
- Storage and Backup SME
- Tools: Windows and Linux OS troubleshooting
- Monitoring: ITIL processes
- Database: general DB management; OS and networking
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: IT Services and IT Consulting
Vice President - (AML Compliance Services)
Posted 11 days ago
Job Viewed
Job Description
Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance
We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.
With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark withOcorian.
Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise.
Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients.
Scale: With more than 1,800 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.
What’s In It For You
- We are globally hybrid (please check the specifics for this role during interview process)
- Private medical insurance
- Employee recognition program and spot bonuses
Purpose of the job
The Vice President is responsible for overseeing the anti-money laundering (AML ) compliance officer services, including enhancing organic growth, managing client relationships, supporting business development initiatives, and collaborating within a team of corporate services professionals. This position is critical to ensuring the profitability and growth of the Corporate Services line in the Cayman Islands.
The Vice President will serve as the Anti-Money Laundering Compliance Officer (AMLCO ) and Money Laundering Reporting Officer (MLRO ), and/or Deputy MLRO for a portfolio of client entities, and will be accountable for AMLCO service operations and service standards. Additionally, the role involves working closely with the Corporate and Capital Markets teams to develop, implement, and expand AMLCO services offered to clients.
Main responsibilitieS
Client Management:
- Serve as the designated AMLCO, MLRO, and/or Deputy MLRO across a book of client entities, including funds and structured finance vehicles.
- Develop and sustain comprehensive policies, procedures, systems, and controls to ensure compliance with the Anti-Money Laundering Regulations (Revised) of the Cayman Islands.
- Oversee and test AML/KYC procedures at the client entity level, including adequate policies, KYC documentation, and training programs.
- Write and present the annual and interim AMLCO Reports at board meetings.
- Act as the client relationship manager for client entities, and as the primary point of contact for relevant authorities.
- Maintain logs of suspicious activity reporting filings, training, and AML audits and oversee record-keeping systems that meet both internal policy standards and external regulatory requirements.
- Provide support, leadership, and guidance within a diverse team of fiduciary and corporate services professionals, ensuring alignment with organisational goals and standards.
- Foster a positive and collaborative working environment, promoting professional development, and continuous improvement.
Business Development and Financial Oversight:
- Identify, develop, and manage opportunities for new business, and cross-selling of services to existing clients.
- Participate in marketing and business development activities, including attending industry events and networking.
- Monitor and manage the financial performance of the client portfolio, accurately recording hours and issuing invoices.
- Help to prepare and review budgets, forecasts, and financial reports.
Knowledge, skills and experience
- Bachelor’s degree in business, finance, risk management, or a related field.
- Relevant compliance or financial crime related certification (i.e., CAMS, ACAMS, ICA, CFCS, or equivalent) preferred.
- At least eight (8) years’ experience in a compliance, regulatory advisory role within a law firm, financial institution, or corporate services provider, with proven experience anti-money laundering, counter terrorism financing and counter proliferation financing and targeted financial sanctions (AML/CFT/CPF/TFS ).
- In-depth knowledge of the AML/CFT/CPF/TFS legislative framework in the Cayman Islands, including practical application across a range of structures (e.g., funds and structured finance vehicles).
- Proven ability to conduct and document client risk assessments including those triggered by material changes or transactional events, with a strong grasp of risk rating methodologies and regulatory alignment.
- Strong proficiency in entity management systems (e.g., Viewpoint) and strong organisational skills to manage multiple priorities and deliverables with accuracy and efficiency.
- Excellent communication and interpersonal skills, with the ability to clearly articulate regulatory expectations and risk-based considerations.
- Ability to independently assess and escalate risks and/or failure of standards.
Our Values
All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:
- We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
- We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
- We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
- We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
- We are ETHICAL – We behave with integrity at all times and assume positive intent, buildingtrust through responsible actions and honest relationships.
Please let us know if there’s anything we can do to make the process easier for you. You can reach us at .
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
Administrative Saint Helier, Jersey Full-time
Administrative Saint Helier, Jersey Full-time
#J-18808-LjbffrAssociate II - Cloud Infrastructure Services
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Associate II - Cloud Infrastructure Services role at UST
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Join to apply for the Associate II - Cloud Infrastructure Services role at UST
Role Description
Role Proficiency:
Follow/update runbook/SOP to monitor track and co-ordinate to closure/service requests
Outcomes
- 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes 3) Mentor new team members in understanding customer infrastructure and processes
- 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets – OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements
Outputs Expected:
- Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere.
- Adhere to ITIL best practices
- Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes.
- Use KB/SOP to resolve tickets update KB/SOP with new findings
- Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process
- Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference.
- Actively participate in team/organization-wide initiatives.
- Collaborate with other team members for timely resolution of tickets.
- Assist new team members to understand the customer environment.
- Thorough understanding of organization and customer defined process.
- Consult with mentor when in doubt.
- Adherence to defined processes.
- Adhere to organization’ s policies and business conduct.
- On time completion of all mandatory training requirements of organization and customer.
- Provide on floor training and one-on-one mentorship for new joiners.
- Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager.
- Strong interpersonal and communication skills (Written verbal and email etiquette) to interact with different teams and customers.
- Analytical ability to understand a larger picture of customer issues.
- Ability to follow SOP documents and escalate the s with in the SLA defined.
- Networking: a. Basic Network commands for troubleshooting Desktop/Laptop connectivity issues
- Server:a. Strong skills in most operating system commands/utilities basic understanding of virtualization server and client OS installation workgroup and domain knowledgeb. Support tasks like OS installation and basic user level commands and local user/group managementc. Software installation and Basic patch installation
- Storage & Backup:a. Ability to monitor any Enterprise Storage and backup Solutionsb. Skilled in Storage and backup Monitoringc. Skilled in ticketing tools
- Database:a. Create or modify queries in order to suit business requirementsb. Data modelling skills; distinguish between OLTP and Data warehouse applicationsc. Storage hardware storage management techniques software used for managing the storaged. Tweak tables making them use less space as possible
- End User Computing:a. Confident in handling end user calls/Ticketing toolsb. AD managementc. Antivirus Management
- Strong troubleshooting skills
- ITIL Framework
- 2) Monitoring knowledge with various infrastructure tools 3) Fair understanding of customer infrastructure ability to co-relate failures4) Networking:a. Understanding of IP addressingb. Moderate knowledge in Network show commands across routers switches Firewalls Load balancersc. Should have basic knowledge in High CPU High Bandwidth usage reasonsd. Basics in Port-Channels and ether channelse. Basic understanding of ticketing tools such as Service-now OR Remedy5) Server:a. Familiarity with the basic OS administrative tools and how to locate them analyse event logs/sys logs etc.b. File system (FAT NTFS etc) and partitioning knowledgec. Basic understanding of system processes/services and user process6) Storage & Backup:a. Good Knowledge in Storage and Backup technologyb. Strong Knowledge in Backup and Recovery Operationsc. Good Knowledge Tape Libraries Backup Appliances Virtual tape Libraries7) Monitoring:a. Good understanding of Networking conceptsb. Basic knowledge of infrastructure componentsc. Knowledge in handling and monitoringd. Familiar with Linux and Windows commands8) Database:a. Very fluent in Structured query languageb. Knowledge of database background processesc. Knowledge of 3-Tier client server architectures and Web services9) End User Computing:a. Knowledge on Office 365b. Basic Network knowledge10) Quality Analysis:a. Exposure to technology/processes as per audit requirements b. Working knowledge of MS Excel Word PPT Outlook etc.s
Service Desk Analyst What you’ll do
- Be the first point of contact for our internal customers – by answering their questions, listening to what’s gone wrong for them, and improving their experience with technology.
- Capture and share the right information about customers’ problems in ServiceNow
- Work together and share insights with others in the team, especially at shift changes
- Work closely with the Operational Support and Operational Engineering Teams whenever you need their input on complex or high-risk problems
- Own your customers’ Incidents as if they were yours, always aim for service excellence – by frequent communication, setting expectations and working closely with other teams involved in problem-solving.
- Prioritise and sort out your customers IT issues according to our service level agreement
- Help the team to keep improving its service, by sharing your suggestions for raising first-time fix rates, improving customer satisfaction and reducing risk
- Keep up to date with changing security requirements
- Uphold our standards, processes and policies The knowledge, experience and qualifications you need
- Any experience in excellent customer service no matter what industry
- Experience in handling calls to support customers and resolve issues with stipulated time
- Good with Microsoft-based operating systems, especially Windows 10
- Experience in handling AD account lockouts, Password resets, basic software installation requests etc.,
- Experience in using ServiceNow ITSM tool for logging tickets
- Knowledge, experience or a qualification in the ITIL Framework
- Experience of processes to keep improving service The knowledge, experience and qualifications that will help
- Experience as a service desk analyst
- Experience of understanding customers, managing incidents and meeting business expectations
- Certification as a Microsoft Certified Professional (MCP) or equivalent
- A degree-level qualification in a computing or technical discipline
It Service Desk,Incident Management,Servicenow Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
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GLOBAL TRADE SERVICES ANALYST II

Posted 9 days ago
Job Viewed
Job Description
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
We are building a world class Global Trade Services (GTS) organization and the Digital Data Networks (DDN) Business Unit Analyst plays a critical role in supporting trade operations and compliance within the Business Unit (BU). This role is required to be on site.
The BU Analyst serves as a trusted advisor and key team member within TE's Operational Compliance team for the BU. The purpose of this role is to facilitate TE's compliance, at the BU level, with import and export regulations globally to enhance global trade compliance, reduce risk, increase responsiveness to issues and opportunities, and support effective operational aspects of international trade.
This role reports into SE Asia Lead, and is a key member of the Global Trade Services (GTS) team. As part of the GTS team, the DDN Analyst will join a group of professionals who are passionate about ensuring the future growth of the business by providing business solutions for compliance with global trade laws and regulations.
The successful candidate will be able to collaborate and thrive in a global environment while maintaining integrity, taking accountability, and working together.
**Job Description**
**Responsibilities:**
**Trade Compliance Activities in the BU**
- Oversee the Licensed Manufacturing Warehouse (LMW) operations, ensuring adherence to the Royal Malaysian Customs Department (RMCD) regulations and LMW license conditions (Section 65/65A of the Customs Act 1967)
- Manage LMW license applications, renewals, and amendments, ensuring all required documentation (JKDM Form No. 1, Appendix A, MIDA Manufacturing License, etc.) is in order and submitted promptly
- Support audits, inspections, reportorial requirement and inquiries related to LMW activities, providing necessary documentation and explanations
- Ensure proper record-keeping and inventory management within the LMW, in line with customs requirements and ensure timely submission of all specific reportorial requirements (e.g., M1, M2, M4), to RMCD
- Maintain trade operations and compliance activities in accordance with TE policies, procedures, and controls, in collaboration with key stakeholders at the DDN manufacturing plant
- Act as a point of contact for DDN manufacturing plant stakeholders on trade-related matters
- Maintain BU-level Key Performance Indicators (KPIs) and reporting to ensure efficiency and effectiveness of the operations
**Partner with Trade Compliance Professionals and Stakeholders across the Enterprise**
- Partner with GTS Governance to monitor trade compliance regulatory and legislative changes, assess the potential impact to the BU, and determine the necessary actions and communications to the appropriate stakeholders
- Work with GTS Governance teams to conduct trade compliance audits and oversee corrective action plans
- Partner with GTS Governance to develop and administer effective trade compliance training as required for the DDN manufacturing plant
- Ensure appropriate utilization of the GTS Operations Service Center for product classification (import and export), restricted party screening, and duty savings compliance, and otherwise ensure proper country of origin determination, valuation, and admissibility
**Talent Development & Leadership**
- Create a culture of engagement and performance in alignment with TE's core values
- Lead by example and act with empathy
**What your background should look like:**
Success in the role requires strong analytical and creative problem-solving skills, highly developed oral and written communication skills, and the ability to work with interdisciplinary teams (internal and external) to drive issues and projects to conclusion.
In addition, successful candidate will have the following qualifications, experience, and skills:
- Bachelor's degree required (international business, supply chain, law, or related field)
- 3+ years' experience in global trade compliance
- Functional knowledge of import and export regulations and familiarity with customs practices in countries across the region
- Proven ability to work with variety of business groups, including supply chain, legal, procurement and finance
- Ability to foster teamwork and internal and external relationships
- Excellent organizational habits and priority management
- Customer focused with a commitment to quality
- Travel may be necessary in fulfillment of responsibilities
**What your background should look like:**
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
Prai, Penang, 07, MY, 13600
City: Prai, Penang
State: 07
Country/Region: MY
Travel: 10% to 25%
Requisition ID:
Alternative Locations:
Function: Legal
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
Lead I - Cloud Infrastructure Services
Posted 3 days ago
Job Viewed
Job Description
Lead I - Cloud Infrastructure Services
role at
UST . Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates. Responsibilities
Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution; provide mentorship to junior associates (Hierarchical or Lateral). Update SOP with updated troubleshooting instructions and process changes. Mentor new team members in understanding customer infrastructure and processes. Perform analysis for driving incident reduction. Escalate high-priority incidents to customer and organization stakeholders for quicker resolution. Contribute to planning and successful migration of platforms. Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution. Provide inputs for root cause analysis after major incidents to define preventive and corrective actions. Outcomes
Update SOP with updated troubleshooting instructions and process changes Mentor new team members in understanding customer infrastructure and processes Perform analysis for driving incident reduction Escalate high priority incidents to customer and organization stakeholders for quicker resolution Contribute to planning and successful migration of platforms Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes
SLA Adherence Time bound resolution of elevated tickets - OLA Manage ticket backlog timelines - OLA Adhere to defined process – Number of NCs in internal/external Audits Number of KB articles created Number of incidents and change tickets handled Number of elevated tickets resolved Number of successful change tickets % Completion of all mandatory training requirements Resolution
Outputs Expected: Understand Priority and Severity based on ITIL practice; resolve trouble tickets within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting
Troubleshooting based on available information from previous tickets or consulting with seniors Convert the new steps to KB article Perform logical/analytical troubleshooting Escalation / Elevation
Escalate within organization/customer peer in case of resolution delay Understand OLA between delivery layers (L1 L2 L3 etc); adhere to OLA Elevate to next level and work on elevated tickets from L1 Tickets Backlog / Resolution
Follow up on tickets based on agreed timelines; manage ticket backlogs/last activity as per defined process Resolve incidents and SRs within agreed timelines Execute change tickets for infrastructure Installation
Install and configure tools, software and patches Runbook / KB
Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration
Collaborate with different towers of delivery for ticket resolution (within SLA; resolve L1 tickets with help from respective tower) Collaborate with other team members for timely resolution of tickets Actively participate in team/organization-wide initiatives Coordinate with UST ISMS teams for resolving connectivity related issues Stakeholder Management
Lead customer calls and vendor calls Organize meetings with different stakeholders Take ownership of function's internal communications and related change management Strategic
Define the strategy on data management policy management and data retention management Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked, benchmarked, and updated for the area owned Process Adherence
Thorough understanding of organization and customer defined process Suggest process improvements and CSI ideas Adhere to organization's policies and business conduct Process / Efficiency Improvement
Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions Take accountability for overall productivity efforts within the function, including coordination of function-specific tasks and close collaboration with Finance Process Implementation
Coordinate and monitor IT process implementation within the function Compliance
Support information governance activities and audit preparations within the function Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings, etc.) and work closely with ISRM (Information Security Risk Management) Coordinate overall objective setting, preparation and facilitate process in order to achieve consistent objective setting in function Coordination Support for CSI across all services in CIS and beyond Training
On time completion of all mandatory training requirements of organization and customer Provide on-floor training and one-to-one mentorship for new joiners Complete certification of respective career paths Performance Management
Update FAST Goals in NorthStar track report and seek continuous feedback from peers and manager Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skills & Knowledge
Good understanding of customer infrastructure and related CIs ITIL Foundation certification Thorough hardware knowledge Basic understanding of capacity planning Basic understanding of storage and backup Networking: hands-on experience in routers and switches and firewalls; knowledge of BGP; ability to use netflow analyzers Server: skills in AD, DNS, DHCP, DFS, IIS; patch management; troubleshooting AD replication, DNS issues; HA solutions like failover clustering, VMware clustering Storage and Backup: storage and backup design, data management, recovery and migration to cloud Cloud: AWS, Azure, or GCP Tools: monitoring tools (CA UIM, SCOM, Solarwinds, Nagios, ServiceNow); SQL scripting; building custom reports Monitoring: infrastructure and application monitoring Database: data modeling, backup/recovery, OS/networking knowledge Quality Analysis: ability to drive service excellence and continuous improvement Knowledge Examples
Customer infrastructure and related CIs ITIL Foundation certification Hardware knowledge Capacity planning Storage and backup Networking: hands-on with routers, switches and firewalls; BGP Servers: PowerShell, Bash, Python scripting; AD GPO management Storage and Backup SME Tools: Windows and Linux OS troubleshooting Monitoring: ITIL processes Database: general DB management; OS and networking Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: IT Services and IT Consulting
#J-18808-Ljbffr
Vice President - (AML Compliance Services)
Posted 5 days ago
Job Viewed
Job Description
Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark withOcorian. Expertise:
We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise. Trust:
We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients. Scale:
With more than 1,800 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines. What’s In It For You We are globally
hybrid (please check the specifics for this role during interview process) Private medical insurance Employee recognition program and spot bonuses Job Description
Purpose of the job The Vice President is responsible for overseeing the anti-money laundering ( AML ) compliance officer services, including enhancing organic growth, managing client relationships, supporting business development initiatives, and collaborating within a team of corporate services professionals. This position is critical to ensuring the profitability and growth of the Corporate Services line in the Cayman Islands. The Vice President will serve as the Anti-Money Laundering Compliance Officer ( AMLCO ) and Money Laundering Reporting Officer ( MLRO ), and/or Deputy MLRO for a portfolio of client entities, and will be accountable for AMLCO service operations and service standards. Additionally, the role involves working closely with the Corporate and Capital Markets teams to develop, implement, and expand AMLCO services offered to clients. Main responsibilitieS Client Management: Serve as the designated AMLCO, MLRO, and/or Deputy MLRO across a book of client entities, including funds and structured finance vehicles. Develop and sustain comprehensive policies, procedures, systems, and controls to ensure compliance with the Anti-Money Laundering Regulations (Revised) of the Cayman Islands. Oversee and test AML/KYC procedures at the client entity level, including adequate policies, KYC documentation, and training programs. Write and present the annual and interim AMLCO Reports at board meetings. Act as the client relationship manager for client entities, and as the primary point of contact for relevant authorities. Maintain logs of suspicious activity reporting filings, training, and AML audits and oversee record-keeping systems that meet both internal policy standards and external regulatory requirements. Provide support, leadership, and guidance within a diverse team of fiduciary and corporate services professionals, ensuring alignment with organisational goals and standards. Foster a positive and collaborative working environment, promoting professional development, and continuous improvement. Business Development and Financial Oversight: Identify, develop, and manage opportunities for new business, and cross-selling of services to existing clients. Participate in marketing and business development activities, including attending industry events and networking. Monitor and manage the financial performance of the client portfolio, accurately recording hours and issuing invoices. Help to prepare and review budgets, forecasts, and financial reports. Qualifications Required
Knowledge, skills and experience Bachelor’s degree in business, finance, risk management, or a related field. Relevant compliance or financial crime related certification (i.e., CAMS, ACAMS, ICA, CFCS, or equivalent) preferred. At least eight (8) years’ experience in a compliance, regulatory advisory role within a law firm, financial institution, or corporate services provider, with proven experience anti-money laundering, counter terrorism financing and counter proliferation financing and targeted financial sanctions ( AML/CFT/CPF/TFS ). In-depth knowledge of the AML/CFT/CPF/TFS legislative framework in the Cayman Islands, including practical application across a range of structures (e.g., funds and structured finance vehicles). Proven ability to conduct and document client risk assessments including those triggered by material changes or transactional events, with a strong grasp of risk rating methodologies and regulatory alignment. Strong proficiency in entity management systems (e.g., Viewpoint) and strong organisational skills to manage multiple priorities and deliverables with accuracy and efficiency. Excellent communication and interpersonal skills, with the ability to clearly articulate regulatory expectations and risk-based considerations. Ability to independently assess and escalate risks and/or failure of standards. Additional Information
Our Values All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are: We are
CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges. We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be. We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective. We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes. We are ETHICAL – We behave with integrity at all times and assume positive intent, buildingtrust through responsible actions and honest relationships. Please let us know if there’s anything we can do to make the process easier for you. You can reach us at . We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Administrative Saint Helier, Jersey Full-time Administrative Saint Helier, Jersey Full-time
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