1955 Sales Teams jobs in Selangor

Responsibilities:

• Provide timely and efficient support: Address inquiries related to claims, plan benefits, and other

matters with a client-focused approach. This includes responding promptly to queries via email,

phone, or in-person, ensuring accurate and complete information is delivered to maintain high levels

of customer satisfaction.

• Manage communication and documentation processes: Efficiently handle the flow of inbound

and outbound mail, phone calls, and routing/filing of documents. This includes prioritizing urgent

matters, maintaining accurate records, and ensuring seamless coordination within the department

and with external stakeholders.

• Support the Account Management Manager: Act as a reliable resource for achieving company

strategies and targets by providing administrative and operational assistance. This involves

proactively managing tasks, coordinating schedules, and ensuring smooth execution of projects to

meet organizational objectives.

• Prepare client-specific materials: Develop renewal documents, presentation materials, and tender

submissions tailored to client requirements. This entails thorough research, attention to detail, and

ensuring that all deliverables are professional and aligned with the company's branding and

standards.

• Consult and update the Schedule of Benefits (SOB): Review and adjust the SOB during client

visits to reflect accurate policy entitlements. Collaborate with clients to clarify their needs, provide

guidance on benefits interpretation, and ensure their understanding of policy terms and conditions.

• Collaborate on SOB configuration: Work closely with the Account Management team to interpret

and configure the SOB accurately. This includes aligning settings with client specifications,

addressing any discrepancies, and ensuring compliance with policy guidelines.

• Test SOB configurations: Conduct rigorous testing of SOB configurations to validate their

accuracy and adherence to policy rules. Troubleshoot and resolve any issues identified during

testing to guarantee smooth implementation and functionality for end users.

Responsibilities:

• Providing data-driven consultative support and service to high value ABO accounts in order to achieve business objectives.
• Understands the individual ABO's motivations and goals and can predict key needs
• Analyzes qualification and re-qualification data to identify root cause problems
• Managing all stages of the account management process
• Conducts detailed analysis (e.g., KPI's, market trends, ABO business data, rules of conduct and code of ethics compliance and SWOT analysis)
• Provide support in monitoring of ABO accounts to ensure they stay on-track to achieve their business goals
• Conducting ABO account development activities including regular relationship building at Amway and ABO sponsored events and various proactive and responsive contacts necessary to execute against business objectives

Requirements:

• BA/BS Business Administration with emphasis on Sales/Marketing or related area with min 4 years
• Willing to travel extensively within Malaysia
• Strong verbal and written communication skills in English, Malay and Mandarin to effectively communicate with our diverse client base and stakeholders. Proficiency in other language will be added advantage
• Strong service orientation, relationship building and social skills, able to communicate with people at all levels in an organization.

We are glad to share our benefits : -

• Performance bonus
• Medical coverage – Outpatient & Inpatient
• Product Purchase with special rate
• free car park, MNC working environment & etc

Location:
Petaling Jaya, MY, MY

Global Business Unit: CG

Job Function: Sales

Requisition Number:

Description:

Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
• Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement
• Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
• Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
• Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
• Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
• Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
• Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)
• Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives
• Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution

• Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
• Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
• Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
• Demonstrate strong negotiation and communications skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in English, both written and spoken

Degree in Sales/Marketing or related fields

Requisition Number:

Job Function: Sales

Title: Manager, Customer Account Management

Location:

Petaling Jaya, MY, MY

Global Business Unit: HEC

Job Function: Sales

Requisition Number:

Description
Job Summary

• To account manage specific customer accounts in line with DKSH company standards policy performance and strategy.
• Contribute to consumer health group's goals and objectives and improve market share, customer satisfaction and productivity performance.
• Develop, implement & evaluate category plans to meet profit objectives.

General Responsibilities

• Achieve sales and distribution targets for assigned accounts.
• Management of trade spend to drive profitable ROI and improved customer/team contribution.
• Identification and development of new business opportunities.
• On-going evaluation of results and development of recommendations and alternatives to drive performance to meet established targets.
• Maintain and develop relationships across all functions and levels with assigned customer responsibility.
• To identify new listing opportunities and new account opportunities with the specific customer responsibilities.
• Understand market environment (Financial climate/trends).
• Negotiable favorable trading terms on price, service and profitability.
• Development of Account plan in line with client/company objectives. Identifying opportunities to drive mutual business growth.
• Regular account meetings/communication to monitor and review progress and investment in line with agreed objectives.
• Control product promotional budgets and identify improvement opportunities, maintaining control of overheads and expenses within defined limited to ensure most economic coverage of accounts.
• Establish collaborative working relationships with marketing, sales planning, logistics and finance.
• Provide input to the development of brand and category plans with brand/client managers accordingly and at periodic client/brand review meetings.
• Proactively report on competitor activities and other trade developments to the management and where relevant recommend action to counter competition.

Functional Skills And Knowledge

• Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
• Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
• Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
• Demonstrate strong negotiation and communications skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in English, both written and spoken

Education

• Minimum Diploma/Degree in Marketing, Business Administration or related fields.
• Minimum 4-5 years of relevant work experience in Consumer Health settings handling ethical products.

Requisition Number:

Job Function: Sales

Responsibilities

• Undertake responsibility for resolving customer issues, ensuring clear understanding of the customer's expectations and requirements.
• Conduct regular visits to review service performance with the customer.
• Liaise at the appropriate level to ensure customer retention, development and growth of new business.
• Work with the other functions and business's eg Transport, HR, IT, Finance, Marketing to achieve common outcomes.
• Manage the team to enable achievement of agreed revenue, profitability and other performance targets.
• Develop annual customer business plan that support the agreed strategies.
• Enable and manage the achievement of service performance that meets or exceeds customer expectations.
• Continually review and improve business processes to improve productivity and add value to DHL services.
• Plan, organise and direct an efficient and effective function.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Identify training needs and opportunities to develop a highly skilled functional department.

Qualifications & Requirements

• Bachelor's Degree in Business Administration or equivalent
• Minimum 5 years experience within Supply Chain / 3rd Party Logistics in Key Account Management
• Ideally previous experience within the product market of the division.
• Able to converse, read and write English & Mandarin at a professional level is a must

Responsibilities:

• Providing data-driven consultative support and service to high value ABO accounts in order to achieve business objectives.
• Understands the individual ABO's motivations and goals and can predict key needs
• Analyzes qualification and re-qualification data to identify root cause problems
• Managing all stages of the account management process
• Conducts detailed analysis (e.g., KPI's, market trends, ABO business data, rules of conduct and code of ethics compliance and SWOT analysis)
• Provide support in monitoring of ABO accounts to ensure they stay on-track to achieve their business goals
• Conducting ABO account development activities including regular relationship building at Amway and ABO sponsored events and various proactive and responsive contacts necessary to execute against business objectives

Requirements:

• BA/BS Business Administration with emphasis on Sales/Marketing or related area with min 4 years
• Willing to travel extensively within Malaysia
• Strong verbal and written communication skills in English, Malay and Mandarin to effectively communicate with our diverse client base and stakeholders. Proficiency in other language will be added advantage
• Strong service orientation, relationship building and social skills, able to communicate with people at all levels in an organization.

We are glad to share our benefits : -

• Performance bonus
• Medical coverage – Outpatient & Inpatient
• Product Purchase with special rate
• free car park, MNC working environment & etc

Job Summary
Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth

*General Responsibilities *

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
• Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement
• Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
• Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
• Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
• Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
• Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
• Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)
• Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives
• Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution

Functional Skills And Knowledge

• Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
• Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
• Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
• Demonstrate strong negotiation and communications skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in English, both written and spoken

Education
Degree in Sales/Marketing or related fields

About Zuellig Pharma

Zuellig Pharma (ZP) is one of the largest healthcare services groups in Asia and our purpose is to make healthcare more accessible.

For over 100 years, we have been the trusted partner for healthcare companies looking to realize opportunities in Asian markets. With our deep-reaching infrastructure and sole focus on healthcare, we offer our clients unparalleled access to all healthcare channels across 13 countries in the region. Our focus is always about combining our market insight with a thorough understanding of your needs to deliver the best solution that connects you to patients. We believe delivering your products is only the first step to capturing the Asian markets. That is why we have continued to invest in developing innovative solutions that expand across Distribution, Clinical Reach, Sales & Marketing, Patient Centered Services, and Community Pharmacies.

Zuellig Pharma is the leading provider of distribution services to manufacturers in the life science industry in the Asia Pacific region. With operations in 13 countries or territories Zuellig Pharma has strong market positions, critical mass, broad geographic coverage and significant potential for continuing growth.

Purpose of the Role:

• Support the Manager, Client Key Account Management to develop and maintain a strategic Key Account plans for each key client and drive win-win collaborations and engagements with key clients in the market.

• Strategically drive client satisfaction and increased loyalty/stickiness. Support the Manager, Client Key Account Management to lead client engagements at the market level, coordinate with different functions (quality, operations, finance, etc.) to provide standardized responses to client requests. Set high standards of care to keep clients engaged and satisfied, contributing to the improvement of client survey results and net promoter score. Remain available with a quick response time and problem-solving attitude.

What You'll Do :

• Fosters close working relationships with the internal and external stakeholders in communication, development, and follow-up of all clients and inventory related matters.
• Review business plans in coordination with clients to achieve overall business objectives and profitability.
• Manage and take responsibility for monitoring and controlling stockholding and inventory transactions for all clients including stock write offs.
• Handles inventory issues internally, and externally with clients in a service-oriented manner.
• Disseminates daily, monthly, and quarterly reports to clients in a timely and accurate manner.
• Reports to Manager, Client Key Account Management on departmental issues, non-conformities, and accomplishments. Ensures there are prompt and effective communication both internally and externally to keep all interested parties informed proactively. This includes but not limited to superiors, colleagues, clients, and customers.
• Attends, participates, and conducts meetings (internally and externally) including cross-functional meetings. Supports and participates in cross-functional projects when assigned/appropriate.
• Demonstrate strong understanding of clients' industry/business/products.
• To understand the company digital tools and support services, effectively use our tools, apps including the features, benefits and how to address clients needs.
• Performs other duties as assigned when required.

What will make you successful:

Must-Have:

• Diploma or Bachelor Degree in relevant field
• Minimum 3-4 years' working experience in related field

Advantage to Have:

• Familiar with SAP system

Why Join Zuellig Pharma:

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.

Job Summary
Conduct analysis on business performance data in order to enhance competitiveness of activities and promotional planning for assigned customers

*General Responsibilities *

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Provide inputs to customers' business plans based on "post analysis" which could include integrating Nielsen data, business intelligence data and point of sale information
• Report and communicate key performance indicator achievements on projected sales and profitability targets by customers
• Collect and analyze customer business performance data (e.g. shipment sales, public agency data and point of sale) and make recommendations to utilize the business opportunities
• Research and report on market/competitor/customer data and other relevant data to provide insights and support for negotiation processes
• Stay connected to the source of data providers. Ensure data collection cycles for analysis occur within the timelines provided
• Evaluate promotional plans (pre- and post-) with supporting qualitative commentary and their impact on customer and brand strategies
• Generate daily reports covering in-store and distribution center inventory, price compensation, promotional items, etc.
• Analyze the business processes and performance data (e.g. customer feedback, external surveys, distribution center data, etc.) Recommend improvement opportunities to close any gaps
• Develop effective relationships with external stakeholders (e.g. data providers and contacts) throughout the customers' organizations in order to gather relevant data for analysis
• Work closely with the cross-functional teams (e.g. Trade Marketing, Retail and Supply Chain Management) to ensure efficient and effective execution.
• Drive self-learning and improvement in the area of Customer Account Management and DKSH behavior as part of continuous learning

Functional Skills And Knowledge

• Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
• Demonstrate advanced research and analytical skills
• Demonstrate general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
• Demonstrate strong coordination and organization skills in collecting business-related data
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken

Education
Diploma/certificate in Sales/Marketing or related fields