10 Retail jobs in Kuching

about the company

Our client is one of the leading retail businesses in Malaysia, with a strong footprint across Sarawak. As the business grows, they are looking for a passionate and forward-thinking individuals to join their team,

about the job

We’re looking for a forward-thinking retail leader to take charge of daily operations across 35 retail outlets in Sarawak.

Reporting to the CEO. This is a key role for someone who thrives in a fast-paced environment and is passionate about driving customer experience, energising teams, and pushing boundaries in retail engagement.

Key Responsibilities:

• Lead and oversee the end-to-end operations of 35 shops across Sarawak, ensuring consistent and high-quality retail standards.
• Inspire, coach, and motivate front-line teams to deliver exceptional customer service and exceed sales targets.
• Design and execute impactful in-store promotions and marketing initiatives that resonate with local shoppers.
• Continuously improve customer journey and service delivery, creating a memorable in-store experience.
• Build and maintain strong relationships with external stakeholders

• Minimum 8 years of retail operations experience, with at least 3 years in a multi-store leadership role.
• Proven track record in driving sales performance and improving customer service standards.
• Strong leadership and people management skills with experience in coaching and motivating retail teams.
• Creative and strategic mindset in developing in-store promotions and customer engagement initiatives
• Highly organised, hands-on, and able to thrive in a fast-moving, multi-location retail environment.
• Familiarity with the Sarawak retail landscape is a plus.
• Willing to travel frequently across store locations within Sarawak.

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

• Manage and monitor daily operations of Retail services across East Malaysia. Lead problem-solving activities. Be the go-to person for Retail operations in East Malaysia.
• Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards.
• Collaborate with other departments (e.g., Customer Service, Key Account Manager, Warehouse) to follow up and, if required, set up standard operating procedures.
• Test new operational processes on new services.
• Manage and maintain relationships with the Retail partners within East Malaysia.
• Drive sales growth, ensure partner satisfaction, and facilitate effective communication between the company and its partners.

• Diploma/Bachelor Degree in any field.
• Fresh graduates are encouraged to apply.
• Personable and a good communicator in both written & oral English. Other language skills will be a plus.
• Self-starter with good initiative and persistence to see us through this challenge. Extremely proactive, organised and responsible.
• Prior experience with performing data-driven analysis into operations using Excel and visualization tools (e.g., Metabase, Redash).
• A strong sense of ownership in his/her roles and scopes.

Working days: Monday to Saturday.

Working hours: 9am-6pm or 12pm-9pm.

Submit a job application.

By applying to the job, you acknowledge that you have read, understood, and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use, and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the Notice.

Job Title: Temporary Retail Assistant (Kuching)

Job Summary

We are seeking a Temporary Retail Assistant to join our team at our retail outlet in Kuching, Sarawak. As a Retail Assistant, you will be responsible for providing excellent customer service, assisting customers in locating products, achieving sales targets, managing inventory levels, maintaining the retail outlet and storeroom cleanliness, performing POS and cashiering transactions accurately. Your contribution to achieving sales targets through active participation in promotional events and campaigns is essential.

Skills

• Excellent customer service skills
• Strong communication and interpersonal skills
• Knowledge of retail operations and procedures
• Basic math skills for handling cash transactions
• Attention to detail
  
  

• Greet and welcome customers with a friendly demeanor.
• Assist customers in locating products within the store.
• Answer customer questions regarding product features, prices, and availability accurately.
• Achieve assigned sales targets by actively promoting products to customers.
• Monitor inventory levels regularly and inform the supervisor about any shortages or overstocks.
• Maintain cleanliness of the retail outlet by organizing shelves, dusting displays, etc.
• Ensure proper housekeeping of the storeroom for efficient inventory management.
• Perform Point of Sale (POS) transactions accurately while handling cash or credit/debit card payments.
• Provide correct change to customers during cash transactions.
• Contribute actively to achieve sales targets by participating in promotional events and campaigns.
  
  

• High school diploma or equivalent qualification required
• Previous experience as a Retail Assistant or similar role preferred but not mandatory
• Familiarity with POS systems is an advantage
• Ability to work efficiently in a fast-paced environment
• Flexibility to work on weekends or holidays if required

Be Who You Are. Love What You Do.

We’re an Aussie brand with our feet on the ground and our heart in our people.

Bringing you an opportunity to work in one of the world’s best workplaces for our Typo Brand.

Benefits

• 50% off Cotton On Group Brands | Cotton On, Cotton On Body, Cotton On Kids, Typo.
• Local and Global career growth - progress your career across our 4 Brands
• Wellness support 24/7 – mental health, relationships, family + more
• Discounts for you and your family
• Create meaningful change and make a positive difference in people’s lives

The Role

Our Full Time sales team are Brand ambassadors, and create memorable moments for our customer to experience the difference of our stores.

· Create and deliver amazing moments and experiences for our customer

· Advocate for the Cotton On Group Foundations, and make life changing impact on our projects around the world

· Maintain store appearance by replenishing and merchandising product for our customer to shop

· Work together with your team and drive for results

It’s more than a job. It’s about making a positive difference in everything we do.

Who are we?

A diverse team of 20,000 around the world who love to think Big and have fun along the way. We develop, reward and recognise our team members, so they can feel empowered to reach their full potential. We know life’s more fun when you’re free to be you and our team bring their point of difference, making us into the unique global retailer we are today.

Being You can take you places at the Cotton On Group. Join us and let’s do good things together.

At Cotton On, we are focused on building a culture centred in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at so we may support you in completing the job application process.

• Attentive, you create a relationship of trust to understand and meet our guests’ expectations.
• Smiling and friendly, you ensure our customers feel welcome in the shop.
• Creative and ensure an attractive layout. Merchandising is second nature to you.
• Performance is your priority. You like new challenges and increasing sales.
  
  

• Greet the customer, identify their needs and advise them
• Operate the till
• Manage the shop (supply and storage) while respecting the Club Med merchandising norms and standards
• Promote and set up commercial activities, in collaboration with the other Resort services (sports, events, etc.)
• Guarantee compliance with the Club Med health and safety rules as well as the maintenance of the resort's assets
  
  

Responsibilities: To plan, organize and execute various in-store events and functions to drive customer engagement and sales. To develop and implement event plans for in-store promotions, product launches, seasonal events and special functions. To coordinate all aspects of event execution, including scheduling, logistics and staff assignment. Develop and manage event budgets, tracking expenses and ensuring that events are executed within financial constraints. Conduct post-event evaluations to assess success, gather feedback, and identify areas for improvement.

• STPM or Diploma in any field. Salary RM2.2K and above depending on the qualification and experience.
• Fresh graduates are encouraged to apply.
• Possess strong organizational, multitasking abilities and meet tight deadlines.
• Highly motivated, independent and an effective team player.
• Ability to converse well in Bahasa Malaysia, Mandarin and English.