11 Retail jobs in Kuching

about the company

Our client is one of the leading retail businesses in Malaysia, with a strong footprint across Sarawak. As the business grows, they are looking for a passionate and forward-thinking individuals to join their team,

about the job

We’re looking for a forward-thinking retail leader to take charge of daily operations across 35 retail outlets in Sarawak.

Reporting to the CEO. This is a key role for someone who thrives in a fast-paced environment and is passionate about driving customer experience, energising teams, and pushing boundaries in retail engagement.

Key Responsibilities:

• Lead and oversee the end-to-end operations of 35 shops across Sarawak, ensuring consistent and high-quality retail standards.
• Inspire, coach, and motivate front-line teams to deliver exceptional customer service and exceed sales targets.
• Design and execute impactful in-store promotions and marketing initiatives that resonate with local shoppers.
• Continuously improve customer journey and service delivery, creating a memorable in-store experience.
• Build and maintain strong relationships with external stakeholders

• Minimum 8 years of retail operations experience, with at least 3 years in a multi-store leadership role.
• Proven track record in driving sales performance and improving customer service standards.
• Strong leadership and people management skills with experience in coaching and motivating retail teams.
• Creative and strategic mindset in developing in-store promotions and customer engagement initiatives
• Highly organised, hands-on, and able to thrive in a fast-moving, multi-location retail environment.
• Familiarity with the Sarawak retail landscape is a plus.
• Willing to travel frequently across store locations within Sarawak.

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree

Do you speak fashion? We're hiring Casual Sales Advisors! Let’s Chat!

Born in Australia, loved around the world.

At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.

We’re playfully rebellious and always optimistic. Join our world and let's do good things together.

Benefits You Will Love…

• 50% off our Brands | Cotton On, Cotton On Body, Cotton On Kids, Typo
• Local &Global career growth
• 24/7 Wellness support
• Discounts for you & your family
• Performance & Peak incentives to reward +recognise our team

The Role

• Be a proud Brand Ambassador, creating memorable and fun experiences for every customer who walks through our doors.
• Live and breathe the Cotton On values, championing our foundations to make a real, positive impact on communities worldwide.
• Keep our store looking fresh and inviting by merchandising and replenishing with care – making shopping easy and enjoyable for everyone.
• Collaborate with your team to smash goals and celebrate wins together

Who are we?

Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at so we may support you in completing the job application process.

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

• Manage and monitor daily operations of Retail services across East Malaysia. Lead problem-solving activities. Be the go-to person for Retail operations in East Malaysia.
• Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards.
• Collaborate with other departments (e.g., Customer Service, Key Account Manager, Warehouse) to follow up and, if required, set up standard operating procedures.
• Test new operational processes on new services.
• Manage and maintain relationships with the Retail partners within East Malaysia.
• Drive sales growth, ensure partner satisfaction, and facilitate effective communication between the company and its partners.

• Diploma/Bachelor Degree in any field.
• Fresh graduates are encouraged to apply.
• Personable and a good communicator in both written & oral English. Other language skills will be a plus.
• Self-starter with good initiative and persistence to see us through this challenge. Extremely proactive, organised and responsible.
• Prior experience with performing data-driven analysis into operations using Excel and visualization tools (e.g., Metabase, Redash).
• A strong sense of ownership in his/her roles and scopes.

Working days: Monday to Saturday.

Working hours: 9am-6pm or 12pm-9pm.

Submit a job application.

By applying to the job, you acknowledge that you have read, understood, and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use, and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the Notice.

We are looking for a few Supervisor, Retail Sales that drives successful retail operations in our Petrajaya Kuching store. You will excel at driving sales, exceeding performance targets, and optimizing store processes to create a smooth, customer-centric experience. By effectively managing costs and maximizing profits, you will ensure the store operates effortlessly while delivering outstanding results and an exceptional shopping journey.

Who Are We?

CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance.

What Role Will You Play in Shaping CompAsia's Future?

• Drive and Achieve Revenue: Actively work to drive sales and achieve revenue targets, ensuring the store meets or exceeds financial goals.
• Manage Staff: Supervise retail staff, including floor employees and cashiers. Oversee hiring, disciplining, and training of employees.
• Merchandising: Ensure pricing accuracy, manage store displays, and ensure products are clean and ready to be displayed. Attend trade shows to identify new services and products.
• Customer Service: Ensure staff are informed about daily targets and prioritize customer care. Handle customer complaints, issues, and questions effectively.
• Inventory Control: Maintain inventory, ensure items are in stock, and approve vendor contracts. Utilize data analysis for sales figures and forward planning.
• Compliance and Safety: Ensure health and safety measures are met, maintain store cleanliness, and comply with local laws regarding hours of operation.
• Administration: Organize staff schedules, preside over staff meetings, and utilize computers for data analysis.
• Retail store supervisors play a crucial role in the success of retail operations by driving revenue, managing diverse responsibilities from logistics and marketing to customer service and financial analysis, ensuring a seamless and profitable retail environment.

What Qualifications and Experience Will You Bring to Excel in This Role?

• A diploma or degree in business administration, retail management, or a related field is preferred, with at least 2–3 years of experience in a retail environment, including supervisory roles.
• Able to speak in English and Bahasa Malaysia
• Proven ability to meet or exceed sales targets, drive revenue growth, and analyze performance metrics to achieve business goals.
• Strong leadership skills with experience in managing, motivating, and developing a team, as well as handling hiring, training, and performance management.
• Exceptional customer service skills with a focus on resolving customer complaints and ensuring customer satisfaction.
• Hands-on experience with merchandising, pricing accuracy, and maintaining attractive and organized store displays.
• Proficiency in inventory management, stock control, and planning based on data analysis and sales trends.
• Comfortable using retail management software, point-of-sale systems, and other relevant technology for operations and data analysis.
• Strong problem-solving skills and the ability to make sound decisions under pressure.
• Knowledge of health and safety standards, local regulations, and compliance requirements for retail operations.
• Highly organized, detail-oriented, and capable of managing multiple tasks and priorities in a fast-paced environment.
• Flexible to work shifts, weekends, and holidays, with a strong sense of integrity, reliability, and dedication to achieving store success.

Responsibilities: To manage and supervise supermarket fresh produce, sections and possess knowledge and experience on marketing strategy, cashflow, space, category, inventory management and other ad hoc duties related to the position.

• Degree in any field.
• Minimum 2-3 years working experience in relevant field. Salary RM2.2K and above depending on the qualification and experience.
• Possess strong analytical & problem-solving ability.
• Highly motivated, independent and an effective team player.
• Able to work independently.
• Ability to converse well in Bahasa Malaysia, Mandarin and English.