12 Retail Opportunities jobs in Butterworth
Supervisor, Retail Sales (Bertam)
Kepala Batas, Pulau Pinang
Fairview International School
Posted 23 days ago
Job Viewed
Job Description
We are looking for a few Supervisor, Retail Sales that drives successful retail operations in our Bertam store. You will excel at driving sales, exceeding performance targets, and optimizing store processes to create a smooth, customer-centric experience. By effectively managing costs and maximizing profits, you will ensure the store operates effortlessly while delivering outstanding results and an exceptional shopping journey.
Who Are We?
CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance.
What Role Will You Play in Shaping CompAsia's Future?
- Drive and Achieve Revenue: Actively work to drive sales and achieve revenue targets, ensuring the store meets or exceeds financial goals.
- Manage Staff: Supervise retail staff, including floor employees and cashiers. Oversee hiring, disciplining, and training of employees.
- Merchandising: Ensure pricing accuracy, manage store displays, and ensure products are clean and ready to be displayed. Attend trade shows to identify new services and products.
- Customer Service: Ensure staff are informed about daily targets and prioritize customer care. Handle customer complaints, issues, and questions effectively.
- Inventory Control: Maintain inventory, ensure items are in stock, and approve vendor contracts. Utilize data analysis for sales figures and forward planning.
- Compliance and Safety: Ensure health and safety measures are met, maintain store cleanliness, and comply with local laws regarding hours of operation.
- Administration: Organize staff schedules, preside over staff meetings, and utilize computers for data analysis.
- Retail store supervisors play a crucial role in the success of retail operations by driving revenue, managing diverse responsibilities from logistics and marketing to customer service and financial analysis, ensuring a seamless and profitable retail environment.
What Qualifications and Experience Will You Bring to Excel in This Role?
- A diploma or degree in business administration, retail management, or a related field is preferred, with at least 2–3 years of experience in a retail environment, including supervisory roles.
- Able to speak in English and Bahasa Malaysia
- Proven ability to meet or exceed sales targets, drive revenue growth, and analyze performance metrics to achieve business goals.
- Strong leadership skills with experience in managing, motivating, and developing a team, as well as handling hiring, training, and performance management.
- Exceptional customer service skills with a focus on resolving customer complaints and ensuring customer satisfaction.
- Hands-on experience with merchandising, pricing accuracy, and maintaining attractive and organized store displays.
- Proficiency in inventory management, stock control, and planning based on data analysis and sales trends.
- Comfortable using retail management software, point-of-sale systems, and other relevant technology for operations and data analysis.
- Strong problem-solving skills and the ability to make sound decisions under pressure.
- Knowledge of health and safety standards, local regulations, and compliance requirements for retail operations.
- Highly organized, detail-oriented, and capable of managing multiple tasks and priorities in a fast-paced environment.
- Flexible to work shifts, weekends, and holidays, with a strong sense of integrity, reliability, and dedication to achieving store success.
This advertiser has chosen not to accept applicants from your region.
0
Supervisor, Retail Sales (Bertam)
Kepala Batas, Pulau Pinang
Fairview International School
Posted 12 days ago
Job Viewed
Job Description
We are looking for a few Supervisor, Retail Sales that drives successful retail operations in our Bertam store. You will excel at driving sales, exceeding performance targets, and optimizing store processes to create a smooth, customer-centric experience. By effectively managing costs and maximizing profits, you will ensure the store operates effortlessly while delivering outstanding results and an exceptional shopping journey. Who Are We? CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance. What Role Will You Play in Shaping CompAsia's Future? Drive and Achieve Revenue: Actively work to drive sales and achieve revenue targets, ensuring the store meets or exceeds financial goals. Manage Staff: Supervise retail staff, including floor employees and cashiers. Oversee hiring, disciplining, and training of employees. Merchandising: Ensure pricing accuracy, manage store displays, and ensure products are clean and ready to be displayed. Attend trade shows to identify new services and products. Customer Service: Ensure staff are informed about daily targets and prioritize customer care. Handle customer complaints, issues, and questions effectively. Inventory Control: Maintain inventory, ensure items are in stock, and approve vendor contracts. Utilize data analysis for sales figures and forward planning. Compliance and Safety: Ensure health and safety measures are met, maintain store cleanliness, and comply with local laws regarding hours of operation. Administration: Organize staff schedules, preside over staff meetings, and utilize computers for data analysis. Retail store supervisors play a crucial role in the success of retail operations by driving revenue, managing diverse responsibilities from logistics and marketing to customer service and financial analysis, ensuring a seamless and profitable retail environment. What Qualifications and Experience Will You Bring to Excel in This Role? A diploma or degree in business administration, retail management, or a related field is preferred, with at least 2–3 years of experience in a retail environment, including supervisory roles. Able to speak in English and Bahasa Malaysia Proven ability to meet or exceed sales targets, drive revenue growth, and analyze performance metrics to achieve business goals. Strong leadership skills with experience in managing, motivating, and developing a team, as well as handling hiring, training, and performance management. Exceptional customer service skills with a focus on resolving customer complaints and ensuring customer satisfaction. Hands-on experience with merchandising, pricing accuracy, and maintaining attractive and organized store displays. Proficiency in inventory management, stock control, and planning based on data analysis and sales trends. Comfortable using retail management software, point-of-sale systems, and other relevant technology for operations and data analysis. Strong problem-solving skills and the ability to make sound decisions under pressure. Knowledge of health and safety standards, local regulations, and compliance requirements for retail operations. Highly organized, detail-oriented, and capable of managing multiple tasks and priorities in a fast-paced environment. Flexible to work shifts, weekends, and holidays, with a strong sense of integrity, reliability, and dedication to achieving store success.
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This advertiser has chosen not to accept applicants from your region.
1
Supervisor, Retail Sales (Northern; Penang, Kedah, Perlis & Perak)
Butterworth, Pulau Pinang
Fairview International School
Posted 23 days ago
Job Viewed
Job Description
Supervisor, Retail Sales (Northern; Penang, Kedah, Perlis & Perak)
Be our Supervisor, Retail Sales (Northern; Penang, Kedah, Perlis & Perak)
We are looking for a few Supervisor, Retail Sales that drives successful retail operations in our Northern; Penang, Kedah, Perlis & Perak stores. You will excel at driving sales, exceeding performance targets, and optimizing store processes to create a smooth, customer-centric experience. By effectively managing costs and maximizing profits, you will ensure the store operates effortlessly while delivering outstanding results and an exceptional shopping journey.
Who Are We?
CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance.
What Role Will You Play in Shaping CompAsia's Future?
- Drive and Achieve Revenue: Actively work to drive sales and achieve revenue targets, ensuring the store meets or exceeds financial goals.
- Manage Staff: Supervise retail staff, including floor employees and cashiers. Oversee hiring, disciplining, and training of employees.
- Merchandising: Ensure pricing accuracy, manage store displays, and ensure products are clean and ready to be displayed. Attend trade shows to identify new services and products.
- Customer Service: Ensure staff are informed about daily targets and prioritize customer care. Handle customer complaints, issues, and questions effectively.
- Inventory Control: Maintain inventory, ensure items are in stock, and approve vendor contracts. Utilize data analysis for sales figures and forward planning.
- Compliance and Safety: Ensure health and safety measures are met, maintain store cleanliness, and comply with local laws regarding hours of operation.
- Administration: Organize staff schedules, preside over staff meetings, and utilize computers for data analysis.
- Retail store supervisors play a crucial role in the success of retail operations by driving revenue, managing diverse responsibilities from logistics and marketing to customer service and financial analysis, ensuring a seamless and profitable retail environment.
What Qualifications and Experience Will You Bring to Excel in This Role?
- A diploma or degree in business administration, retail management, or a related field is preferred, with at least 2–3 years of experience in a retail environment, including supervisory roles.
- Able to speak in English and Bahasa Malaysia
- Proven ability to meet or exceed sales targets, drive revenue growth, and analyze performance metrics to achieve business goals.
- Strong leadership skills with experience in managing, motivating, and developing a team, as well as handling hiring, training, and performance management.
- Exceptional customer service skills with a focus on resolving customer complaints and ensuring customer satisfaction.
- Hands-on experience with merchandising, pricing accuracy, and maintaining attractive and organized store displays.
- Proficiency in inventory management, stock control, and planning based on data analysis and sales trends.
- Comfortable using retail management software, point-of-sale systems, and other relevant technology for operations and data analysis.
- Strong problem-solving skills and the ability to make sound decisions under pressure.
- Knowledge of health and safety standards, local regulations, and compliance requirements for retail operations.
- Highly organized, detail-oriented, and capable of managing multiple tasks and priorities in a fast-paced environment.
- Flexible to work shifts, weekends, and holidays, with a strong sense of integrity, reliability, and dedication to achieving store success.
This advertiser has chosen not to accept applicants from your region.
2
Supervisor, Retail Sales (Northern; Penang, Kedah, Perlis & Perak)
Butterworth, Pulau Pinang
Fairview International School
Posted 12 days ago
Job Viewed
Job Description
Supervisor, Retail Sales (Northern; Penang, Kedah, Perlis & Perak)
Be our Supervisor, Retail Sales (Northern; Penang, Kedah, Perlis & Perak) We are looking for a few Supervisor, Retail Sales that drives successful retail operations in our Northern; Penang, Kedah, Perlis & Perak stores. You will excel at driving sales, exceeding performance targets, and optimizing store processes to create a smooth, customer-centric experience. By effectively managing costs and maximizing profits, you will ensure the store operates effortlessly while delivering outstanding results and an exceptional shopping journey. Who Are We? CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance. What Role Will You Play in Shaping CompAsia's Future? Drive and Achieve Revenue: Actively work to drive sales and achieve revenue targets, ensuring the store meets or exceeds financial goals. Manage Staff: Supervise retail staff, including floor employees and cashiers. Oversee hiring, disciplining, and training of employees. Merchandising: Ensure pricing accuracy, manage store displays, and ensure products are clean and ready to be displayed. Attend trade shows to identify new services and products. Customer Service: Ensure staff are informed about daily targets and prioritize customer care. Handle customer complaints, issues, and questions effectively. Inventory Control: Maintain inventory, ensure items are in stock, and approve vendor contracts. Utilize data analysis for sales figures and forward planning. Compliance and Safety: Ensure health and safety measures are met, maintain store cleanliness, and comply with local laws regarding hours of operation. Administration: Organize staff schedules, preside over staff meetings, and utilize computers for data analysis. Retail store supervisors play a crucial role in the success of retail operations by driving revenue, managing diverse responsibilities from logistics and marketing to customer service and financial analysis, ensuring a seamless and profitable retail environment. What Qualifications and Experience Will You Bring to Excel in This Role? A diploma or degree in business administration, retail management, or a related field is preferred, with at least 2–3 years of experience in a retail environment, including supervisory roles. Able to speak in English and Bahasa Malaysia Proven ability to meet or exceed sales targets, drive revenue growth, and analyze performance metrics to achieve business goals. Strong leadership skills with experience in managing, motivating, and developing a team, as well as handling hiring, training, and performance management. Exceptional customer service skills with a focus on resolving customer complaints and ensuring customer satisfaction. Hands-on experience with merchandising, pricing accuracy, and maintaining attractive and organized store displays. Proficiency in inventory management, stock control, and planning based on data analysis and sales trends. Comfortable using retail management software, point-of-sale systems, and other relevant technology for operations and data analysis. Strong problem-solving skills and the ability to make sound decisions under pressure. Knowledge of health and safety standards, local regulations, and compliance requirements for retail operations. Highly organized, detail-oriented, and capable of managing multiple tasks and priorities in a fast-paced environment. Flexible to work shifts, weekends, and holidays, with a strong sense of integrity, reliability, and dedication to achieving store success.
#J-18808-Ljbffr
Be our Supervisor, Retail Sales (Northern; Penang, Kedah, Perlis & Perak) We are looking for a few Supervisor, Retail Sales that drives successful retail operations in our Northern; Penang, Kedah, Perlis & Perak stores. You will excel at driving sales, exceeding performance targets, and optimizing store processes to create a smooth, customer-centric experience. By effectively managing costs and maximizing profits, you will ensure the store operates effortlessly while delivering outstanding results and an exceptional shopping journey. Who Are We? CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance. What Role Will You Play in Shaping CompAsia's Future? Drive and Achieve Revenue: Actively work to drive sales and achieve revenue targets, ensuring the store meets or exceeds financial goals. Manage Staff: Supervise retail staff, including floor employees and cashiers. Oversee hiring, disciplining, and training of employees. Merchandising: Ensure pricing accuracy, manage store displays, and ensure products are clean and ready to be displayed. Attend trade shows to identify new services and products. Customer Service: Ensure staff are informed about daily targets and prioritize customer care. Handle customer complaints, issues, and questions effectively. Inventory Control: Maintain inventory, ensure items are in stock, and approve vendor contracts. Utilize data analysis for sales figures and forward planning. Compliance and Safety: Ensure health and safety measures are met, maintain store cleanliness, and comply with local laws regarding hours of operation. Administration: Organize staff schedules, preside over staff meetings, and utilize computers for data analysis. Retail store supervisors play a crucial role in the success of retail operations by driving revenue, managing diverse responsibilities from logistics and marketing to customer service and financial analysis, ensuring a seamless and profitable retail environment. What Qualifications and Experience Will You Bring to Excel in This Role? A diploma or degree in business administration, retail management, or a related field is preferred, with at least 2–3 years of experience in a retail environment, including supervisory roles. Able to speak in English and Bahasa Malaysia Proven ability to meet or exceed sales targets, drive revenue growth, and analyze performance metrics to achieve business goals. Strong leadership skills with experience in managing, motivating, and developing a team, as well as handling hiring, training, and performance management. Exceptional customer service skills with a focus on resolving customer complaints and ensuring customer satisfaction. Hands-on experience with merchandising, pricing accuracy, and maintaining attractive and organized store displays. Proficiency in inventory management, stock control, and planning based on data analysis and sales trends. Comfortable using retail management software, point-of-sale systems, and other relevant technology for operations and data analysis. Strong problem-solving skills and the ability to make sound decisions under pressure. Knowledge of health and safety standards, local regulations, and compliance requirements for retail operations. Highly organized, detail-oriented, and capable of managing multiple tasks and priorities in a fast-paced environment. Flexible to work shifts, weekends, and holidays, with a strong sense of integrity, reliability, and dedication to achieving store success.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Supervisor, Retail Sales (Kota Bahru,Teluk Intan,Bukit Mertajam)
Bukit Mertajam, Pulau Pinang
Fairview International School
Posted 23 days ago
Job Viewed
Job Description
We are looking for a few Supervisor, Retail Sales that drives successful retail operations in our Northern Region stores (Bukit Mertajam/ Kampar / Parit Buntar/ Taman Batik Sungai Petani / Mergong). You will excel at driving sales, exceeding performance targets, and optimizing store processes to create a smooth, customer-centric experience. By effectively managing costs and maximizing profits, you will ensure the store operates effortlessly while delivering outstanding results and an exceptional shopping journey.
Who Are We?
CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance.
What Role Will You Play in Shaping CompAsia's Future?
- Drive and Achieve Revenue: Actively work to drive sales and achieve revenue targets, ensuring the store meets or exceeds financial goals.
- Manage Staff: Supervise retail staff, including floor employees and cashiers. Oversee hiring, disciplining, and training of employees.
- Merchandising: Ensure pricing accuracy, manage store displays, and ensure products are clean and ready to be displayed. Attend trade shows to identify new services and products.
- Customer Service: Ensure staff are informed about daily targets and prioritize customer care. Handle customer complaints, issues, and questions effectively.
- Inventory Control: Maintain inventory, ensure items are in stock, and approve vendor contracts. Utilize data analysis for sales figures and forward planning.
- Compliance and Safety: Ensure health and safety measures are met, maintain store cleanliness, and comply with local laws regarding hours of operation.
- Administration: Organize staff schedules, preside over staff meetings, and utilize computers for data analysis.
- Retail store supervisors play a crucial role in the success of retail operations by driving revenue, managing diverse responsibilities from logistics and marketing to customer service and financial analysis, ensuring a seamless and profitable retail environment.
What Qualifications and Experience Will You Bring to Excel in This Role?
- A diploma or degree in business administration, retail management, or a related field is preferred, with at least 2–3 years of experience in a retail environment, including supervisory roles.
- Able to speak in English and Bahasa Malaysia
- Proven ability to meet or exceed sales targets, drive revenue growth, and analyze performance metrics to achieve business goals.
- Strong leadership skills with experience in managing, motivating, and developing a team, as well as handling hiring, training, and performance management.
- Exceptional customer service skills with a focus on resolving customer complaints and ensuring customer satisfaction.
- Hands-on experience with merchandising, pricing accuracy, and maintaining attractive and organized store displays.
- Proficiency in inventory management, stock control, and planning based on data analysis and sales trends.
- Comfortable using retail management software, point-of-sale systems, and other relevant technology for operations and data analysis.
- Strong problem-solving skills and the ability to make sound decisions under pressure.
- Knowledge of health and safety standards, local regulations, and compliance requirements for retail operations.
- Highly organized, detail-oriented, and capable of managing multiple tasks and priorities in a fast-paced environment.
- Flexible to work shifts, weekends, and holidays, with a strong sense of integrity, reliability, and dedication to achieving store success.
This advertiser has chosen not to accept applicants from your region.
4
Supervisor, Retail Sales (Kota Bahru,Teluk Intan,Bukit Mertajam)
Bukit Mertajam, Pulau Pinang
Fairview International School
Posted 12 days ago
Job Viewed
Job Description
We are looking for a few Supervisor, Retail Sales that drives successful retail operations in our Northern Region stores (Bukit Mertajam/ Kampar / Parit Buntar/ Taman Batik Sungai Petani / Mergong). You will excel at driving sales, exceeding performance targets, and optimizing store processes to create a smooth, customer-centric experience. By effectively managing costs and maximizing profits, you will ensure the store operates effortlessly while delivering outstanding results and an exceptional shopping journey. Who Are We? CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance. What Role Will You Play in Shaping CompAsia's Future? Drive and Achieve Revenue: Actively work to drive sales and achieve revenue targets, ensuring the store meets or exceeds financial goals. Manage Staff: Supervise retail staff, including floor employees and cashiers. Oversee hiring, disciplining, and training of employees. Merchandising: Ensure pricing accuracy, manage store displays, and ensure products are clean and ready to be displayed. Attend trade shows to identify new services and products. Customer Service: Ensure staff are informed about daily targets and prioritize customer care. Handle customer complaints, issues, and questions effectively. Inventory Control: Maintain inventory, ensure items are in stock, and approve vendor contracts. Utilize data analysis for sales figures and forward planning. Compliance and Safety: Ensure health and safety measures are met, maintain store cleanliness, and comply with local laws regarding hours of operation. Administration: Organize staff schedules, preside over staff meetings, and utilize computers for data analysis. Retail store supervisors play a crucial role in the success of retail operations by driving revenue, managing diverse responsibilities from logistics and marketing to customer service and financial analysis, ensuring a seamless and profitable retail environment. What Qualifications and Experience Will You Bring to Excel in This Role? A diploma or degree in business administration, retail management, or a related field is preferred, with at least 2–3 years of experience in a retail environment, including supervisory roles. Able to speak in English and Bahasa Malaysia Proven ability to meet or exceed sales targets, drive revenue growth, and analyze performance metrics to achieve business goals. Strong leadership skills with experience in managing, motivating, and developing a team, as well as handling hiring, training, and performance management. Exceptional customer service skills with a focus on resolving customer complaints and ensuring customer satisfaction. Hands-on experience with merchandising, pricing accuracy, and maintaining attractive and organized store displays. Proficiency in inventory management, stock control, and planning based on data analysis and sales trends. Comfortable using retail management software, point-of-sale systems, and other relevant technology for operations and data analysis. Strong problem-solving skills and the ability to make sound decisions under pressure. Knowledge of health and safety standards, local regulations, and compliance requirements for retail operations. Highly organized, detail-oriented, and capable of managing multiple tasks and priorities in a fast-paced environment. Flexible to work shifts, weekends, and holidays, with a strong sense of integrity, reliability, and dedication to achieving store success.
#J-18808-Ljbffr
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
5
Customer Service
Bukit Mertajam, Pulau Pinang
HBA Global Consultancy Sdn. Bhd.
Posted 3 days ago
Job Viewed
Job Description
Job Responsibilities Job Benefits < trong>
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CUSTOMER SERVICE CO-ORDINATOR
Butterworth, Pulau Pinang
MCC Label
Posted 22 days ago
Job Viewed
Job Description
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Responsibilities:
Join to apply for the CUSTOMER SERVICE CO-ORDINATOR role at MCC Label
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- Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
- Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
- Investigates the customer’s issues and seeks information about the real underlying needs of the customer beyond those initially expressed.
- Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
- Committed to expanding their knowledge of MCC’s products, services and solutions.
- Work collaboratively within the plant
- Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed.
- Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
- Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators:
- Accuracy of orders and releases entered
- Volume of orders and releases entered
- Timeliness of orders and releases entered
Responsibilities:
- Provide World-Class Customer Service
- Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
- Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
- Investigates the customer’s issues and seeks information about the real underlying needs of the customer beyond those initially expressed.
- Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
- Committed to expanding their knowledge of MCC’s products, services and solutions.
- Work collaboratively within the plant
- Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed.
- Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
- Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators:
- Accuracy of orders and releases entered
- Volume of orders and releases entered
- Timeliness of orders and releases entered
- A four year college degree; or two to four years related experience and/or training; or equivalent combination of education and experience
- Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.
- Seniority level Associate
- Employment type Full-time
- Job function Other
- Industries Packaging and Containers Manufacturing
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7
Customer Service Officer (Nationwide)
Bukit Mertajam, Pulau Pinang
AFFIN Group
Posted 23 days ago
Job Viewed
Job Description
Create your future with Affin! You too can make a difference.
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
Job Purpose
- To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank`s internal policy and regulatory requirement.
- Ensuring the highest quality customer experience through customer service and image enhancement opportunities.
- To assist in referral and cross selling of deposits/investment/insurance/ Wealth /Takaful products & cross selling activities towards achieving branch target.
Financial
- To assist in referral and cross selling of deposits/investment/Bancassurance /Banca Takaful products & cross selling activities towards achieving branch target.
- Prevention of Fraud and Losses (internal and external).
- To effectively control and monitor cost as per approved budget.
- Achieve branch Transactional Fee based income target as given.
- Achieve branch Lead Generation Fee Based Income target as given.
- Onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to on boarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc
- Ensure adherence to compliance on FSA/IFSA,PDPA,FEA,FATCA,CSR,PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD.
- Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book.
- Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM.
- Check and review error correction and checking of daily vouchers.
- To verify overall cash balancing, related critical reports and cheque confirmation.
- Processing of daily Incheqs/OCS cheque as per procedures and guidelines
- Protect the assets of branch and ensure its proper outlook (internal and external).
- Ensure that your branch back-up power supply is available at all the times. i.e gen set serviced regularly.
- To monitor GL entries e.g sundry, deferred accounts, etc and ensure the timely reversal
- Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency.
- Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses.
- Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
- Ensure timely submission of reports.
- Check & review error correction.
- Checking of daily vouchers.
- Security & Maintenance Coordinator
- Digital Video Recorder (DVD) & Close Circuit Television (CCTV)
- Maintain the upkeep and storage of telephone recorder
- Verify clear image is displayed on CCTV monitor
- DVR is in working condition & sufficient space for recording
- Alarm Monitoring
- Responsible for alarm testing once a month
- Managing Security Personnel
- To ensure verification of third party vendors accessing the premise
- Electrical and mechanical appliances in working order and neatly displayed
- Maintain branch cleanliness and promote conducive environment for both customers and staff
- Responsible for management of IT/Non IT Asset/Fixed Assets
- Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing
- Recommend for write off of assets with written down book value
- Others -Storage and Archival Coordinator
- Stationeries are systematically arranged and quantity is not excessive
- Relevant pages/documents of account opening and vouchers are kept in a locked environment
- Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual
- Ensure timely reporting of any lapses via Oprisk System within timeline.
- Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office.
- Reporting of Suspicious Transaction.
- Responsible for the renewal of all contracts and licenses.
- Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
- Ensure accuracy and error free in service delivery.
- Handle customer complaint and resolution within SLA.
- To manage the Safe Deposit Box facilities for all customer accounts.
- To ensure data key in the CIF is accurate
- To manage the branch staff and facilities appearance in line with the Bank’s standard.
- Provide transaction/support activities for all customer accounts
- Provide on-going account maintenance support
- Provide financial services information
- Solve customer inquiries promptly
- Monitor and support the collection and maintenance of high quality customer information.
- To process the following :
- Cheque book requisition
- CASA maintenance
- Documents for Account Services
- Request for Audit Confirmation to Credit Administration
- To observe deadlines on ad-hoc assignments
- Resource management i.e. annual leave / attendance / branch meeting.
- Provide well managed, competent / customer-oriented staff
- Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring /appraisals.
- Social Commitment activities involvement
- Relief duties- ABM/BM
- To administer other operational support functions.
- To manage and undertake ad-hoc assignments assign by management from time to time.
- Main holder to Vault & Self Service Machines.
- To involve and contribute to any special project organise by branch.
- Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth.
- To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Banking
Referrals increase your chances of interviewing at AFFIN Group by 2x
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Customer Service Officer (Nationwide)
Bukit Mertajam, Pulau Pinang
AFFIN Group
Posted 5 days ago
Job Viewed
Job Description
Create your future with Affin! You too can make a difference.
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
Job Purpose
To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank`s internal policy and regulatory requirement. Ensuring the highest quality customer experience through customer service and image enhancement opportunities. To assist in referral and cross selling of deposits/investment/insurance/ Wealth /Takaful products & cross selling activities towards achieving branch target.
Accountabilities
Financial
To assist in referral and cross selling of deposits/investment/Bancassurance /Banca Takaful products & cross selling activities towards achieving branch target. Prevention of Fraud and Losses (internal and external). To effectively control and monitor cost as per approved budget. Achieve branch Transactional Fee based income target as given. Achieve branch Lead Generation Fee Based Income target as given.
Process
Onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to on boarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc Ensure adherence to compliance on FSA/IFSA,PDPA,FEA,FATCA,CSR,PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD. Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book. Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM. Check and review error correction and checking of daily vouchers. To verify overall cash balancing, related critical reports and cheque confirmation. Processing of daily Incheqs/OCS cheque as per procedures and guidelines Protect the assets of branch and ensure its proper outlook (internal and external). Ensure that your branch back-up power supply is available at all the times. i.e gen set serviced regularly. To monitor GL entries e.g sundry, deferred accounts, etc and ensure the timely reversal Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency. Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses. Ensure satisfactory audit rating and issues raised are resolved within specified time frame. Ensure timely submission of reports. Check & review error correction. Checking of daily vouchers. Security & Maintenance Coordinator Digital Video Recorder (DVD) & Close Circuit Television (CCTV) Maintain the upkeep and storage of telephone recorder Verify clear image is displayed on CCTV monitor DVR is in working condition & sufficient space for recording Alarm Monitoring Responsible for alarm testing once a month Managing Security Personnel To ensure verification of third party vendors accessing the premise Electrical and mechanical appliances in working order and neatly displayed Maintain branch cleanliness and promote conducive environment for both customers and staff Responsible for management of IT/Non IT Asset/Fixed Assets Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing Recommend for write off of assets with written down book value Others -Storage and Archival Coordinator Stationeries are systematically arranged and quantity is not excessive Relevant pages/documents of account opening and vouchers are kept in a locked environment Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual Ensure timely reporting of any lapses via Oprisk System within timeline. Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office. Reporting of Suspicious Transaction. Responsible for the renewal of all contracts and licenses.
Customer
Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint. Ensure accuracy and error free in service delivery. Handle customer complaint and resolution within SLA. To manage the Safe Deposit Box facilities for all customer accounts. To ensure data key in the CIF is accurate To manage the branch staff and facilities appearance in line with the Bank’s standard. Provide transaction/support activities for all customer accounts Provide on-going account maintenance support Provide financial services information Solve customer inquiries promptly Monitor and support the collection and maintenance of high quality customer information. To process the following : Cheque book requisition CASA maintenance Documents for Account Services Request for Audit Confirmation to Credit Administration To observe deadlines on ad-hoc assignments
People
Resource management i.e. annual leave / attendance / branch meeting. Provide well managed, competent / customer-oriented staff Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring /appraisals.
Corporate Social Responsibility
Social Commitment activities involvement
Other Responsibilities
Relief duties- ABM/BM To administer other operational support functions. To manage and undertake ad-hoc assignments assign by management from time to time. Main holder to Vault & Self Service Machines.
Learning & Growth
To involve and contribute to any special project organise by branch. Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth. To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Banking Referrals increase your chances of interviewing at AFFIN Group by 2x Get notified about new Customer Service Officer jobs in
Bukit Mertajam, Penang, Malaysia . Customer Service Expert (Remote, Contract)
Customer Service Expert (Remote, Contract)
IKEA Batu Kawan : Part Time Customer Relations Officer - Services
Customer Service Representative (Nationwide)
Supervisor - Contract Logistics/SCM, Customer Service
Logistics Officer - Contract Logistics/SCM, Customer Service
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
Job Purpose
To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank`s internal policy and regulatory requirement. Ensuring the highest quality customer experience through customer service and image enhancement opportunities. To assist in referral and cross selling of deposits/investment/insurance/ Wealth /Takaful products & cross selling activities towards achieving branch target.
Accountabilities
Financial
To assist in referral and cross selling of deposits/investment/Bancassurance /Banca Takaful products & cross selling activities towards achieving branch target. Prevention of Fraud and Losses (internal and external). To effectively control and monitor cost as per approved budget. Achieve branch Transactional Fee based income target as given. Achieve branch Lead Generation Fee Based Income target as given.
Process
Onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to on boarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc Ensure adherence to compliance on FSA/IFSA,PDPA,FEA,FATCA,CSR,PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD. Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book. Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM. Check and review error correction and checking of daily vouchers. To verify overall cash balancing, related critical reports and cheque confirmation. Processing of daily Incheqs/OCS cheque as per procedures and guidelines Protect the assets of branch and ensure its proper outlook (internal and external). Ensure that your branch back-up power supply is available at all the times. i.e gen set serviced regularly. To monitor GL entries e.g sundry, deferred accounts, etc and ensure the timely reversal Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency. Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses. Ensure satisfactory audit rating and issues raised are resolved within specified time frame. Ensure timely submission of reports. Check & review error correction. Checking of daily vouchers. Security & Maintenance Coordinator Digital Video Recorder (DVD) & Close Circuit Television (CCTV) Maintain the upkeep and storage of telephone recorder Verify clear image is displayed on CCTV monitor DVR is in working condition & sufficient space for recording Alarm Monitoring Responsible for alarm testing once a month Managing Security Personnel To ensure verification of third party vendors accessing the premise Electrical and mechanical appliances in working order and neatly displayed Maintain branch cleanliness and promote conducive environment for both customers and staff Responsible for management of IT/Non IT Asset/Fixed Assets Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing Recommend for write off of assets with written down book value Others -Storage and Archival Coordinator Stationeries are systematically arranged and quantity is not excessive Relevant pages/documents of account opening and vouchers are kept in a locked environment Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual Ensure timely reporting of any lapses via Oprisk System within timeline. Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office. Reporting of Suspicious Transaction. Responsible for the renewal of all contracts and licenses.
Customer
Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint. Ensure accuracy and error free in service delivery. Handle customer complaint and resolution within SLA. To manage the Safe Deposit Box facilities for all customer accounts. To ensure data key in the CIF is accurate To manage the branch staff and facilities appearance in line with the Bank’s standard. Provide transaction/support activities for all customer accounts Provide on-going account maintenance support Provide financial services information Solve customer inquiries promptly Monitor and support the collection and maintenance of high quality customer information. To process the following : Cheque book requisition CASA maintenance Documents for Account Services Request for Audit Confirmation to Credit Administration To observe deadlines on ad-hoc assignments
People
Resource management i.e. annual leave / attendance / branch meeting. Provide well managed, competent / customer-oriented staff Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring /appraisals.
Corporate Social Responsibility
Social Commitment activities involvement
Other Responsibilities
Relief duties- ABM/BM To administer other operational support functions. To manage and undertake ad-hoc assignments assign by management from time to time. Main holder to Vault & Self Service Machines.
Learning & Growth
To involve and contribute to any special project organise by branch. Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth. To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Banking Referrals increase your chances of interviewing at AFFIN Group by 2x Get notified about new Customer Service Officer jobs in
Bukit Mertajam, Penang, Malaysia . Customer Service Expert (Remote, Contract)
Customer Service Expert (Remote, Contract)
IKEA Batu Kawan : Part Time Customer Relations Officer - Services
Customer Service Representative (Nationwide)
Supervisor - Contract Logistics/SCM, Customer Service
Logistics Officer - Contract Logistics/SCM, Customer Service
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
9