13 Professional Services jobs in Ampang

2 months ago Be among the first 25 applicants If you thrive on creating trusted relationships that provide opportunities to support and improve the lives of others, influencing and collaborating with others to drive change and improvements, we have a career opportunity for you!

We are looking for a dedicated, ambitious, and self-driven individual who will work closely with customers and foster strong relationships with them.

This role serves as the primary coordinator, working with our Customer Service Support engineers and our customers to manage complex technical reactive support to resolution and provide insights into operational health opportunities for a designated portfolio of accounts. The objective of this role is to be the Customer Advocate and facilitate the resolution of reactive issues through the following key activities:

Represent the customer’s business impact

Support the end-to-end problem resolution

Problem identification against the case portfolio

Key Role Responsibilities

Technical Know-How

Knowledgeable in products such as Windows, Azure, Cloud, or any related tools/technologies

Incident Management

Knowledgeable in IT Service Management process

Monitor reactive cases owned by internal support organizations

Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.

Relationship Management

Know the customer and understand our customer’s expectations with their reactive support experience

Focus on critical issues to ensure customer satisfaction

Set proper expectations with customers for support

Proactive Management of Reactive Experience

Acknowledge and respond to customers' requests promptly

Anticipate risk and escalations based on customer context

Escalation Handling

Handle high-risk escalations and gather/analyze information as needed to support the customer

Understand the cause of the escalation, its business impact, and level of urgency from Customer and other stakeholders

Ensure clear communication channels are established and documented with the customer and enable effective cross group collaboration

Critical Thinking

Work with engineers as needed to investigate the customer issue further to understand the root cause to drive prevention

Establish a customer obsession approach that puts the customer and the customer operational health in the center

Required :

Degree holders with minimum 3 years of experience in supporting enterprise technologies or equivalent

Strong English, and Mandarin or Cantonese or Indonesian proficiency, written and verbal communication skills

Experienced in customer service, with a focus on empathy and active listening skills

Positive, energetic, enthusiastic attitude

Strong attention to detail

Excellent at multi-tasking & task prioritization

Skilled use of the Microsoft Office Suite, e.g. Word, Outlook, PowerPoint, etc

Ability to apply judgement in high pressure situations with minimal external guidance

Preferred :

Understanding of reactive case lifecycle and troubleshooting methodology

Track record in successfully coordinating activities that involve cross-team of internal/external contacts

ITIL Foundation certified (or equivalent)

Additional Details:

Regular working hours from Monday to Friday, 9AM – 6PM

Work arrangement type: Fully return to office

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Business Consulting and Services Referrals increase your chances of interviewing at Accenture Southeast Asia by 2x Get notified about new Information Technology Service Management Analyst jobs in

Subang Jaya, Selangor, Malaysia . Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Customer Service & Logistics Management Trainee

Join to apply for the Customer Service & Logistics Management Trainee role at Colgate-Palmolive

Customer Service & Logistics Management Trainee

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service & Logistics Management Trainee role at Colgate-Palmolive

No Relocation Assistance Offered

Job Number #165729 - Selangor, Selangor, Malaysia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

We are Colgate, a caring, innovative growth company that is reimagining a healthier future for people, their pets, and our planet. Crafted by an unwavering dedication to integrity in everything we do, our strong culture of collaboration, inclusion and excellence is rooted in our core values of Caring, Global Teamwork and Continuous Improvement.

People are our greatest strength. We win together by bringing to bear the talent, diversity and creativity of each individual and collaborating and building on excellent ideas to bring them to life.

If you are the one who has a growth mindset and loves to learn, lead and encourage; likes to experiment; loves all things digital; and if you want to be a part of a company that lives by their values, then give your career a reason to smile. every single day!

Colgate Customer Service & Logistics Management Trainee Program is an 18- 24 months development program crafted for high potential young graduates, equipping you with professional and leadership skills needed for you to chart your way to an exciting career with us!

Throughout the program, you will be gaining commercial experience within the Customer Service & Logistics function in which you will get exposed to the vibrancy of a complex and competitive business environment, be challenged intellectually and be encouraged to find innovative solutions to challenges.

Are you the one we’re looking for?

• Degree or Master’s degree holder with CGPA 3.2 and above in Business Analytics / Logistics / International Business / Commerce / Business Administration
• Fresh graduates or those with less than 1.5 years full-time working experience are welcome to apply (excluding internships & part-time work)
• Passionate about developing a career in FMCG industry
• Analytical & data-driven with strong digital acumen
• Problem solver with strong systems thinking skills
• Creative & critical thinker with an open mind and high learning agility
• Adventurous, entrepreneurial & possess experimental mindset
• Strong leadership & driven to achieve goals and deliver outcomes
• Effective teammate with strong communication & interpersonal skills
  
  

Our Commitment to Diversity, Equity & Inclusion

Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

Seniority level

• Seniority level Internship

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Manufacturing

Referrals increase your chances of interviewing at Colgate-Palmolive by 2x

Get notified about new Customer Service Manager jobs in Seksyen 10, Selangor, Malaysia .

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PAMB | Assistant Manager, Complaints Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

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1 month ago Be among the first 25 applicants

Direct message the job poster from TIME dotCom Berhad

IT Talent Hunter | HR Digital | Telco, ex-Startup, ex-Big4

The position reports to the Team Leader, Installer Governance & Performance Management

Job Overview:

• This position is a stakeholder facing role, and requires you to establish and manage expectations within the business and drive the third-party vendors to achieve those expectations to a high standard.
• A key goal is to become familiar with the third-party vendors’ needs and processes, constantly assess their feedback, and make necessary improvements. By identifying and analyzing the issues, the Service Installer (SI) Management Specialist can work on streamlining the processes and eliminating bottlenecks task to ensure that each vendors gets the same great experience from the initial stage.
• Responsible for coordinating overall Service Installation operations including training, enquiries, request and disputes raised by internal and external stakeholders in a timely manner and demonstrate sense of urgency to priority tasks. Including site meeting with internal and external parties as and when required or instruction from management.
• Hold the role of an Operation Coordinator for managing the materials to ensure timely delivery to the installers/contractors/technicians.
• Managing of all communications end to end with all relevant stakeholders.
• Active monitoring and update of daily reports of all task assigned to ensure accuracy of Service Installer information and capacity in the database system
• Responding to complaints from internal and external stakeholders related to service installation and providing accurate information/solution/service in a timely manner.
• Assign Service Installer resources to various projects/ buildings and tasks as and when requirement arises
• Provide and prepare operations’ performance and productivity reports to management in timely manner.
• Constantly look into and propose areas of improvement to increase team productivity and efficiency to management
• Responsible for Service Installer’s performance and KPIs and conduct periodic training and briefing. Custodian of the operating procedures and guidelines for the installer to conduct installation according to the requirement of TIME’s customer experience expectation
• Conduct site audit and provide improvement plan for Installer quality and cable management.
• Responsible to design on-boarding process that covers registration, background screening, training and retention and exit for all installers. User and ID management for all installers

To be considered, you’ll need:

• Diploma/ Degree preferably in any related field
• Minimum 2 years of experience in managing third party vendors
• Technology expertise geared at implementing solutions
• Good with details and processes & systems
• Comfortable with intense operational works
• Highly customer oriented
• Proactive with lots of initiative and ability to make decisions and have creative problem-solving ability
• Like to be empowered to drive results
• Ability to multi task and juggle projects and assignments with excellent time management
• Excellent communication skills at all levels
• Problem solving skills, analytic, probing approach to identify, assess and resolve partners’ issues and disputes
• Proficient in English and BM, both verbal and writing
• Excellent communication skills and interpersonal skills
• Fluent in Excel and Power Point; intermediate level preferred
• Possess own transport and willing to travel within Klang Valley and other regions requirement.

What you get:

• Cool and innovative work environment
• We are too cool for ties. Smart casual is our game!
• Learning and growth opportunity
• We have an indoor slide and a cafe! How fun is that!
• Free car park within the company compound

*Only shortlisted candidates will be notified. So, make your CV as fun and interesting as possible!

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service, Information Technology, and Supply Chain
• Industries Telecommunications

Referrals increase your chances of interviewing at TIME dotCom Berhad by 2x

Get notified about new Installer jobs in Shah Alam, Selangor, Malaysia .

Kelang, Selangor, Malaysia MYR2,000 - MYR2,300 6 days ago

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Data Center Technician, Server Operations

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1 month ago Be among the first 25 applicants

Direct message the job poster from TIME dotCom Berhad

Position reports to: Team Lead, SD Project Management

Job Overview

Take charge of planning, proposing, implementing, delivering, deploying, monitoring, and reporting on projects as proposed and required (project deliverables). Focus on (Enterprise) customer satisfaction, measure it, ensure standards are met, and maintain regular interaction with customers.

The Work Life:

• Ensure proper management of every project (project control, schedule, financial control, billing, account management, and project status reporting).
• Review all agreements to ensure all perspectives are covered.
• Assist in the formulation/preparation of the project contract regarding project scope.
• Work closely with end-users to understand business requirements and issues.
• Conduct regular project meetings with project team, customers, business partners, and vendors.
• Function as the sole point of contact (POC) for customers during the project delivery phase.
• Review and compile Service and Change Requests during project delivery.
• Monitor and ensure compliance with the project contract.
• Control and track project budget, costing, and reporting.
• Provide timely updates to customers on project status and issues.

All You Need:

• 7 years of experience in project management, including processes and methodology.
• Ability to multitask and manage multiple projects and assignments with excellent time management skills.
• Experience managing vendor, supplier, and provider relationships, with understanding of standard practices.
• Ability to manage stakeholder expectations based on KPIs.
• Strong skills in data analysis and processing.
• Product knowledge of data centre and cloud services.
• Broad business and IT experience; relevant technical and/or business certifications.
• Expertise in IT infrastructure technologies such as DC services, Cloud, Networking, Security, and Managed Services.
• Certifications such as PMP, Prince2, CDCP, CCNA are advantageous.
• Additional technical certifications (e.g., CDCS, VTSP) are a plus.

What You Get:

• Innovative and engaging work environment
• Work-life balance with flexible hours
• Casual dress code (smart casual)
• Health and wellness support for you and your family
• Opportunities for learning and growth
• Unique amenities like an indoor slide and cafe
• Free parking within the company premises

* Only shortlisted candidates will be notified

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management, Engineering, Strategy/Planning

Industries

• Telecommunications, IT Services and Consulting, Information Services

Referrals increase your chances of interviewing at TIME dotCom Berhad by 2x

Get notified about new Service Delivery Project Manager jobs in Shah Alam, Selangor, Malaysia .

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1 month ago Be among the first 25 applicants Direct message the job poster from TIME dotCom Berhad Position reports to:

Team Lead, SD Project Management Job Overview Take charge of planning, proposing, implementing, delivering, deploying, monitoring, and reporting on projects as proposed and required (project deliverables). Focus on (Enterprise) customer satisfaction, measure it, ensure standards are met, and maintain regular interaction with customers. The Work Life: Ensure proper management of every project (project control, schedule, financial control, billing, account management, and project status reporting). Review all agreements to ensure all perspectives are covered. Assist in the formulation/preparation of the project contract regarding project scope. Work closely with end-users to understand business requirements and issues. Conduct regular project meetings with project team, customers, business partners, and vendors. Function as the sole point of contact (POC) for customers during the project delivery phase. Review and compile Service and Change Requests during project delivery. Monitor and ensure compliance with the project contract. Control and track project budget, costing, and reporting. Provide timely updates to customers on project status and issues. All You Need: 7 years of experience in project management, including processes and methodology. Ability to multitask and manage multiple projects and assignments with excellent time management skills. Experience managing vendor, supplier, and provider relationships, with understanding of standard practices. Ability to manage stakeholder expectations based on KPIs. Strong skills in data analysis and processing. Product knowledge of data centre and cloud services. Broad business and IT experience; relevant technical and/or business certifications. Expertise in IT infrastructure technologies such as DC services, Cloud, Networking, Security, and Managed Services. Certifications such as PMP, Prince2, CDCP, CCNA are advantageous. Additional technical certifications (e.g., CDCS, VTSP) are a plus. What You Get: Innovative and engaging work environment Work-life balance with flexible hours Casual dress code (smart casual) Health and wellness support for you and your family Opportunities for learning and growth Unique amenities like an indoor slide and cafe Free parking within the company premises * Only shortlisted candidates will be notified Seniority level

Mid-Senior level Employment type

Full-time Job function

Project Management, Engineering, Strategy/Planning Industries

Telecommunications, IT Services and Consulting, Information Services Referrals increase your chances of interviewing at TIME dotCom Berhad by 2x Get notified about new Service Delivery Project Manager jobs in

Shah Alam, Selangor, Malaysia .

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This job is for an Account Manager focusing on Business Imaging Solutions. You might like this job because you'll engage with top executives, build strong client relationships, and drive sales growth while ensuring customer satisfaction.

RM 4000 - RM 5500

You shall be responsible for sales of our Business Imaging Solutions to key/ major accounts. The following entails the role of this highly visible role:

• Protect, enhance, and increase sales volume from Canon's prestigious corporate clients;
• Diligently pursue market share by converting significant accounts into Canon clients;
• Engage with C-suite executives at corporate client organizations;
• Execute comprehensive sales functions, covering both pre-sales and post-sales activities;
• Take a proactive approach to managing existing client accounts;
• Foster solid business relationships with clients and ensure that service offerings meet their needs;
• Prepare quotations, tenders, conduct site assessments/surveys, and record minutes from customer meetings;
• Deliver sales demonstrations and presentations to clients;
• Ensure customer satisfaction while striving to meet business objectives;
• Manage relationships effectively, developing and sustaining rapport with current and prospective clients;
• Handle ad-hoc inquiries and requests that arise;
• Collaborate with internal divisions to ensure timely follow-up on requests.

Job Requirements

• Degree in Business Administration / Marketing or equivalent;
• At least 2-3 years’ relevant experience in key account management;
• Has strong analytical skills and good business acumen;
• Possess good knowledge of managed print services solution selling;
• Possess good interpersonal and communication skills with people;
• Responsive and committed to tender submissions;
• Proposal cost simulations and tabulating site survey assessment;
• Proficient in MS Office;
• Committed to stay beyond official hours for documentation and tender preparation.

What’s on Offer:

• Exposure in Key & Major prestigious account management
• Highly attractive remuneration package
• Commission & Incentives
• Guaranteed bonus
• Variable bonus
• Optical & Dental Benefits
• Training and Development
• Staff Purchase Discount
• Many Others!

Skills

Interpersonal Communications

Negotiation

Business Proposals

Analytical Skills

Business Acumen

Product Demonstration

Company Benefits Grow with us!

Career Visibility and Progression, Excellent Learning and Development opportunities.

Your health is our wealth!

Comprehensive Medical Plans for self and family, Dental and optical benefits.

A new style to Corporate

Modern office environment, Opportunity to perform within a well established brand and organization.

Have fun with us! Hustle hard and be rewarded

Challenging and exciting Sales & Marketing Environment, Competitive Remuneration Scheme

Canon Marketing (Malaysia) Sdn Bhd started its operations in 1987 and today it has become a major corporate player in Malaysia. Focused on the objective of providing excellent products and support to Malaysian users, Canon invested considerable time and effort in developing channels to access the market. Growing from strength to strength since its inception, Canon Malaysia has become a brand synonymous with many.

#J-18808-Ljbffr

This job is for an Account Manager focusing on Business Imaging Solutions. You might like this job because you'll engage with top executives, build strong client relationships, and drive sales growth while ensuring customer satisfaction. RM 4000 - RM 5500 You shall be responsible for sales of our Business Imaging Solutions to key/ major accounts. The following entails the role of this highly visible role: Protect, enhance, and increase sales volume from Canon's prestigious corporate clients; Diligently pursue market share by converting significant accounts into Canon clients; Engage with C-suite executives at corporate client organizations; Execute comprehensive sales functions, covering both pre-sales and post-sales activities; Take a proactive approach to managing existing client accounts; Foster solid business relationships with clients and ensure that service offerings meet their needs; Prepare quotations, tenders, conduct site assessments/surveys, and record minutes from customer meetings; Deliver sales demonstrations and presentations to clients; Ensure customer satisfaction while striving to meet business objectives; Manage relationships effectively, developing and sustaining rapport with current and prospective clients; Handle ad-hoc inquiries and requests that arise; Collaborate with internal divisions to ensure timely follow-up on requests. Job Requirements

Degree in Business Administration / Marketing or equivalent; At least 2-3 years’ relevant experience in key account management; Has strong analytical skills and good business acumen; Possess good knowledge of managed print services solution selling; Possess good interpersonal and communication skills with people; Responsive and committed to tender submissions; Proposal cost simulations and tabulating site survey assessment; Proficient in MS Office; Committed to stay beyond official hours for documentation and tender preparation. What’s on Offer: Exposure in Key & Major prestigious account management Highly attractive remuneration package Commission & Incentives Guaranteed bonus Variable bonus Optical & Dental Benefits Training and Development Staff Purchase Discount Many Others! Skills

Interpersonal Communications Negotiation Business Proposals Analytical Skills Business Acumen Product Demonstration Company Benefits

Grow with us!

Career Visibility and Progression, Excellent Learning and Development opportunities. Your health is our wealth!

Comprehensive Medical Plans for self and family, Dental and optical benefits. A new style to Corporate

Modern office environment, Opportunity to perform within a well established brand and organization. Have fun with us!

Hustle hard and be rewarded

Challenging and exciting Sales & Marketing Environment, Competitive Remuneration Scheme Canon Marketing (Malaysia) Sdn Bhd started its operations in 1987 and today it has become a major corporate player in Malaysia. Focused on the objective of providing excellent products and support to Malaysian users, Canon invested considerable time and effort in developing channels to access the market. Growing from strength to strength since its inception, Canon Malaysia has become a brand synonymous with many.

#J-18808-Ljbffr

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Responsibilities

• Candidate should possess exceptional interpersonal abilities and be capable of fostering mutually beneficial environments for all individuals they collaborate with. They will oversee a team of Client Success Specialists assigned to specific accounts, devising success strategies and ensuring their implementation.

Internal Customer Management

• Defines and communicates the KPIs and Targets to the CSM team on a regular basis, and analyses of patterns in client and market behaviour.
• Determine the strengths and weaknesses of direct reports to navigate challenges and areas of opportunity.
• Own overall relationship with assigned clients.
• Ensure retention and satisfaction of all assigned clients.
• Conduct Monthly Business Review with clients.
• Understand the customer’s goals, initiatives, products, and the value that they realize from Ninja Van services, and the overall relationship.
• Categorize client wants and needs and employ strategies to address these through NV’s suite of products.
• Provides data-driven reports and action strategies in order to consistently optimize our commercial performance and improve market share.

Stakeholder Management

• Collaborate with Country Sales Head in order to deliver industry “best in class” sales competence throughout the Client Success Specialist teams. This will include harmonized processes for competency development, recruitment, induction, objective setting, appraisal, in role development and incentives throughout the country sales organization. In addition, incumbent should identify the learning needs of team members.
• Implement and ensure full adoption of Salesforce system to drive efficiency and transparency of sales performance within the sales team.
• Collaborate with regional stakeholders in support of sales development programs and initiatives to improve sales efficiencies.
• Working alongside local functional heads on day to day activities and tactical plans to resolve challenges and hurdles faced by the sales team.
• Study and analyse competition sales strategy and provide insights to senior management team to assist in strategic country decisions.

Reporting

• Continually develop knowledge of products/services and general commercial awareness to provide the best possible guidance to sales teams.
• Provide feedback and recommendation to further improve business operations.
• Analyse and monitor named accounts performance data to measure success and identify fluctuations/trends to decide on the relevant actions to be taken.
• Adhere to regional standard profit margins and discount guidelines and account receivables of the sales teams.
• Formulate sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing customer base.
• Maintain customer business information, and update business activities in CRM system.

Job Requirement

• 3 years’ experience in leading sales processes and people at multiple levels.
• 5 years’ experience in sales.
• Experience in leading field and telesales teams.
• Experience in Field & Telesales process management, Sales performance management, coaching and mentoring skills.
• Excellent verbal and written communication and a creative thinker.
• Strong leadership and team management skills.
• Proficient in Microsoft Office / Google Suite.

RM8,000 - RM10,000 a month

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Manager, Sales (Client Success Management)

Join to apply for the Manager, Sales (Client Success Management) role at Ninja Van Malaysia

Manager, Sales (Client Success Management)

1 month ago Be among the first 25 applicants

Join to apply for the Manager, Sales (Client Success Management) role at Ninja Van Malaysia

Subang Jaya, Selangor, Malaysia

Commercial – Sales & Partnerships /

Permanent, Full-time /

On-site

Apply for this job

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Responsibilities

• Candidate should possess exceptional interpersonal abilities and be capable of fostering mutually beneficial environments for all individuals they collaborate with. They will oversee a team of Client Success Specialists assigned to specific accounts, devising success strategies and ensuring their implementation.
  
  

Internal Customer Management

• Defines and communicates the KPIs and Targets to the CSM team on a regular basis, and analyses of patterns in client and market behaviour.
• Determine the strengths and weaknesses of direct reports to navigate challenges and areas of opportunity
• Own overall relationship with assigned clients
• Ensure retention and satisfaction of all assigned clients
• Conduct Monthly Business Review with clients
• Understand the customer’s goals, initiatives, products, and the value that they realize from Ninja Van services, and the overall relationship
• Categorize client wants and needs and employ strategies to address these through NV’s suite of products.
• Provides data-driven reports and action strategies in order to consistently optimize our commercial performance and improve market share.
  
  

Stakeholder Management

• Collaborate with Country Sales Head in order to deliver industry “best in class” sales competence throughout the Client Success Specialist teams. This will include harmonized processes for competency development, recruitment, induction, objective setting, appraisal, in role development and incentives throughout the country sales organization. In addition, incumbent should identify the learning needs of team members.
• Implement and ensure full adoption of Salesforce system to drive efficiency and transparency of sales performance within the sales team.
• Collaborate with regional stakeholders in support of sales development programs and initiatives to improve sales efficiencies.
• Working alongside local functional heads on day to day activities and tactical plans to resolve challenges and hurdles faced by the sales team.
• Study and analyse competition sales strategy and provide insights to senior management team to assist in strategic country decisions
  
  

Reporting

• Continually develop knowledge of products/services and general commercial awareness to provide the best possible guidance to sales teams.
• Provide feedback and recommendation to further improve business operations
• Analyse and monitor named accounts performance data to measure success and identify fluctuations/trends to decide on the relevant actions to be taken.
• Adhere to regional standard profit margins and discount guidelines and account receivables of the sales teams
• Formulate sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing customer base.
• Maintain customer business information, and update business activities in CRM system
  
  

Job Requirement

• 3 years’ experience in leading sales processes and people at multiple levels
• 5 years’ experience in sales
• Experience in leading field and telesales teams.
• Experience in Field & Telesales process management, Sales performance management, coaching and mentoring skills
• Excellent verbal and written communication and a creative thinker.
• Strong leadership and team management skills.
• Proficient in Microsoft Office / Google Suite
  
  

RM8,000 - RM10,000 a month

Submit a job application

By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

Apply for this job

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Ninja Van Malaysia by 2x

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