341 Business Solutions jobs in Malaysia

DKSH WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

Join or sign in to find your next job. Join to apply for the Executive Business Solutions role at DKSH .

Responsibilities

• Provide business solution support for the sales & marketing team for Malaysia
• Gather initial business requirements from users
• Provide advisory support and propose solutions for new business requirements
• Assist in the business requirements study, preparation of user specs requirement, testing and deployment of new rollout for existing solutions
• Provide 1st level support for service requests from country users and investigate issues reported, with escalation to CSSC on findings for Echoplus support
• Provide daily operational support (including troubleshooting and installation of applications on mobile devices)
• Provide user training, when required (EchoPlus, mCollector, CCF, POP6, Power BI, etc.)
• Perform monthly data maintenance through system for daily operational usage
• Business analysis to support sales & marketing requirements

General responsibilities

• Provide business solution support for the sales & marketing team for Malaysia
• Gather initial business requirements from users
• Provide advisory support and propose solutions for new business requirements
• Assist in the business requirements study, preparation of user specs requirement, testing and deployment of new rollout for existing solutions
• Provide 1st level support for service requests from country users and investigate issues reported, with escalation to CSSC on findings for Echoplus support
• Provide daily operational support (including troubleshooting and installation of applications on mobile devices)
• Provide user training, when required (EchoPlus, mCollector, CCF, POP6, Power BI, etc.)
• Perform monthly data maintenance through system for daily operational usage
• Business analysis to support sales & marketing requirements

Job requirements

• Bachelor Degree in IT, Business Administration, Marketing, and other related studies
• Strong interpersonal skills with different people in multi-channel environment
• Demonstrated influence skills, creativity, problem solving and ability to manage complexity in addressing issue
• Well organized and skilled in managing multiple projects and teams
• Autonomous, a self-starter who can manage own time as well as influence, encourage and drive projects
• With a “sleeves rolled up” approach and in a collaborative manner
• Demonstrate a passion to grow the business
• Passion for developing high performing teams and individuals
• Intermediate Excel skills, intermediate PowerPoint skills

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Consumer Services, Retail, and Wholesale Import and Export

Referrals increase your chances of interviewing at DKSH by 2x

Get notified about new Solutions Executive jobs in WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

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DKSH WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview Join or sign in to find your next job. Join to apply for the

Executive Business Solutions

role at

DKSH .

Responsibilities

Provide business solution support for the sales & marketing team for Malaysia

Gather initial business requirements from users

Provide advisory support and propose solutions for new business requirements

Assist in the business requirements study, preparation of user specs requirement, testing and deployment of new rollout for existing solutions

Provide 1st level support for service requests from country users and investigate issues reported, with escalation to CSSC on findings for Echoplus support

Provide daily operational support (including troubleshooting and installation of applications on mobile devices)

Provide user training, when required (EchoPlus, mCollector, CCF, POP6, Power BI, etc.)

Perform monthly data maintenance through system for daily operational usage

Business analysis to support sales & marketing requirements

General responsibilities

Provide business solution support for the sales & marketing team for Malaysia

Gather initial business requirements from users

Provide advisory support and propose solutions for new business requirements

Assist in the business requirements study, preparation of user specs requirement, testing and deployment of new rollout for existing solutions

Provide 1st level support for service requests from country users and investigate issues reported, with escalation to CSSC on findings for Echoplus support

Provide daily operational support (including troubleshooting and installation of applications on mobile devices)

Provide user training, when required (EchoPlus, mCollector, CCF, POP6, Power BI, etc.)

Perform monthly data maintenance through system for daily operational usage

Business analysis to support sales & marketing requirements

Job requirements

Bachelor Degree in IT, Business Administration, Marketing, and other related studies

Strong interpersonal skills with different people in multi-channel environment

Demonstrated influence skills, creativity, problem solving and ability to manage complexity in addressing issue

Well organized and skilled in managing multiple projects and teams

Autonomous, a self-starter who can manage own time as well as influence, encourage and drive projects

With a “sleeves rolled up” approach and in a collaborative manner

Demonstrate a passion to grow the business

Passion for developing high performing teams and individuals

Intermediate Excel skills, intermediate PowerPoint skills

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Consumer Services, Retail, and Wholesale Import and Export

Referrals increase your chances of interviewing at DKSH by 2x

Get notified about new Solutions Executive jobs in

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

#J-18808-Ljbffr

ACCA Careers Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia Overview

Join to apply for the

Manager, Business Solutions

role at

ACCA Careers . ACCA Careers Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia Key Result Areas

We are seeking a highly motivated and experienced Senior Manager, Business Solutions, to lead and enhance our investment operations, fund accounting, and corporate accounting functions. The ideal candidate will have a strong background in financial services, exceptional analytical skills, and expertise in performance measurement. A proven track record of driving process improvements and strategic initiatives that align with the company’s overall goals is essential. Principal Accountabilities

Leadership and Strategy:

Develop and implement strategic plans for investment operations, fund accounting, and corporate accounting to align with organizational goals. Lead a team of professionals, providing mentorship, guidance, and performance management to ensure high-quality service delivery. Investment Operations:

Oversee all aspects of investment operations, including trade settlement, portfolio reconciliation, and performance reporting. Collaborate with investment teams to optimize workflows and enhance operational efficiency. Fund Accounting:

Overseeing the accurate and timely preparations of fund accounting and investor reporting and the ability to customise the reports to meet individual client need, ensuring clarity and relevance. Apply knowledge of Return on Investment (ROI), Time-Weighted Rate of Return (TWRR), and income distribution methodologies, adhering to relevant guidelines. Prepare and review financial statements, NAV calculations, ensuring compliance with industry standards and regulatory requirements. Oversee regulatory filings, ensuring adherence to all applicable laws and regulations. Experience in liaising with auditors & banks. Liaise effectively with auditors, banks, and other stakeholders to address inquiries and provide necessary documentation. Foster strong relationships with clients and internal teams to facilitate smooth operations and timely information exchange. Corporate Accounting:

Manage corporate accounting functions, including general ledger management, financial reporting, and compliance with accounting standards and regulatory requirements. Lead month-end and year-end closing processes, ensuring accuracy and timeliness of financial reporting. Process Improvement:

Identify areas for process enhancement within investment operations and accounting functions, implementing best practices and technology solutions. Drive initiatives to automate processes and improve efficiency, accuracy, and scalability. Stakeholder Collaboration:

Serve as a key liaison between finance, operations, and other departments to ensure alignment and effective communication. Build and maintain strong relationships with internal and external stakeholders, including auditors and regulatory bodies. Seniority level

Mid-Senior level Employment type

Full-time Job function

Consulting, Information Technology, and Sales Accounting Referrals increase your chances of interviewing at ACCA Careers by 2x Get notified about new Business Solutions Manager jobs in

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia .

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Agency Partnerships Manager - Global Business Solutions

TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

About Us

Our team comes from SEA Regional Business, Global Business Solutions. We partner with key market partners across the Southeast Asia region to drive their user growth and marketing strategy by owning and implementing customised marketing and measurement solutions, ad tech integration and platform innovation.

• Establish and manage client relationships with agencies and brands
• Define and co-own account plans to unlock investments and drive client’s business objectives
• Be a strong consultant to agencies and brands though full-funnel digital media offerings and e-commerce
• Create persuasive sales presentations using market trends, case studies and product collateral
• Retain and grow revenue from advertisers; exceed quarterly sales goals
• Provide clients with the highest level of customer service and consultancy
• Roll out training and enablement programs, and aid in agency certification program
• Frame client opportunities and challenges to enroll in cross functional support
• Collaborate with internal teams globally and regionally across product, marketing, legal, engineering and sales to structure and execute operational and strategic initiatives such as developing account plans, synthesising market data, leading client analysis and defining the overall solutions approach
• Brainstorm, identify, and implement advertising solutions on TikTok products to deliver measurable results for clients
• Identify relevant trends and opportunities to craft business cases in support of any new products and/or solutions
• Ensure smooth operations for campaigns from start to finish by working closely with different cross functional team members

Qualifications

Minimum Qualifications

• Minimum of 5 years experience in ad-tech sales or digital media planning or strategy roles
• Demonstrated understanding of digital media platforms, the ad-tech ecosystem and ad measurement metrics for branding and performance
• e-Commerce knowledge is a big plus point
• Proven track record of hitting and exceeding sales targets will be prioritised
• Demonstrated experience in working with cross-functional teams
• Excellent verbal and written English
• A great orator with ability to deliver persuasive presentations
• Experienced in analysing data and delivering impactful insights

Preferred Qualifications

• Self-starter, fast learner with a can-do spirit
• Ambitious and tenacious, with a willingness to grow and develop within TikTok

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales
• Industries
• Technology, Information and Internet

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Agency Partnerships Manager - Global Business Solutions

TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Responsibilities About Us Our team comes from SEA Regional Business, Global Business Solutions. We partner with key market partners across the Southeast Asia region to drive their user growth and marketing strategy by owning and implementing customised marketing and measurement solutions, ad tech integration and platform innovation. Establish and manage client relationships with agencies and brands Define and co-own account plans to unlock investments and drive client’s business objectives Be a strong consultant to agencies and brands though full-funnel digital media offerings and e-commerce Create persuasive sales presentations using market trends, case studies and product collateral Retain and grow revenue from advertisers; exceed quarterly sales goals Provide clients with the highest level of customer service and consultancy Roll out training and enablement programs, and aid in agency certification program Frame client opportunities and challenges to enroll in cross functional support Collaborate with internal teams globally and regionally across product, marketing, legal, engineering and sales to structure and execute operational and strategic initiatives such as developing account plans, synthesising market data, leading client analysis and defining the overall solutions approach Brainstorm, identify, and implement advertising solutions on TikTok products to deliver measurable results for clients Identify relevant trends and opportunities to craft business cases in support of any new products and/or solutions Ensure smooth operations for campaigns from start to finish by working closely with different cross functional team members Qualifications Minimum Qualifications Minimum of 5 years experience in ad-tech sales or digital media planning or strategy roles Demonstrated understanding of digital media platforms, the ad-tech ecosystem and ad measurement metrics for branding and performance e-Commerce knowledge is a big plus point Proven track record of hitting and exceeding sales targets will be prioritised Demonstrated experience in working with cross-functional teams Excellent verbal and written English A great orator with ability to deliver persuasive presentations Experienced in analysing data and delivering impactful insights Preferred Qualifications Self-starter, fast learner with a can-do spirit Ambitious and tenacious, with a willingness to grow and develop within TikTok About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Seniority level

Mid-Senior level Employment type

Full-time Job function

Business Development and Sales Industries Technology, Information and Internet We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Overview

Cloud Solution Architect – AI Business Solutions | Support for Mission Critical role at Microsoft. With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

Do you have a passion for M365 and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to grow their Customer Engagement platforms? Do you want to join one of Microsoft’s fastest growing businesses? If so, we are looking for you!

Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft AI Business Solutions strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
• You will identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across AI Business Solutions to improve the quality, consumption, and health of the customer’s solution
• You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer’s solution
• You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
• You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
• You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
• You will share and gain knowledge through technical communities
• You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers

Qualifications

• Microsoft Teams Enterprise Voice
  • Design, deployment, and management of Teams Phone (Enterprise Voice), including Direct Routing, Operator Connect, and integration with Session Border Controllers (SBCs).
  • Experience with VoIP, PBX migration, and Unified Communications solutions.
  • Troubleshooting call quality, voice routing, and telephony integration issues.
  • Familiarity with Teams-certified devices and endpoint management for voice solutions.
• Endpoint Management (Intune & SCCM/MECM)
  • Deep expertise in Microsoft Intune (Endpoint Manager) for mobile device and application management (MDM/MAM), including policy creation, compliance, and security baselines.
  • Advanced Experience with Microsoft Endpoint Configuration Manager (SCCM/MECM) for OS deployment, software distribution, application management, patch management, Strong PowerShell scripting, hierarchy design and co-management scenarios. Also having basic SCCM log review skill to determine troubleshooting direction.
  • Migration experience from SCCM to Intune, and hybrid/co-management environments, e.g. GPO migration, application migration, update management migration, etc.
  • Knowledge of Hybrid/Pure Entra ID join for Windows Device, Windows Autopilot, Windows Update for Business, and device lifecycle management.
  • Experience with Mobile / MacOS devices management in Intune
• Microsoft 365 Ecosystem
  • Administration and support for Exchange Online, SharePoint Online, and Microsoft 365 Security & Compliance features (eDiscovery, DLP, Defender, etc.).
  • Integration of Teams with other M365 services and third-party UC solutions (e.g., Zoom, WebEx, Slack).
• Professional Skills
  • Comfortable operating in ambiguous, fast-paced environments
  • Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
  • Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
• Identity & Security
  • Azure Active Directory, Conditional Access, MFA, and identity federation (ADFS, Azure AD Connect).
  • PKI, certificate deployment, and NDES.
• Networking
  • Understanding of enterprise network concepts relevant to voice and endpoint management (QoS, firewall, VPN, SBC configuration).
• Scripting & Automation
  • PowerShell scripting for automation, reporting, and troubleshooting across Teams, Intune, and SCCM.
• Certifications
  • MS-700 (Managing Microsoft Teams)
  • MS-720 (Teams Voice Engineer Expert)
  • MS-102 (Microsoft 365 Administrator)
  • MS-500 (Security Administration)
  • MD-102 (Endpoint Administrator)
  • Other relevant Microsoft certifications

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Software Development

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With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for M365 and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to grow their Customer Engagement platforms? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft AI Business Solutions strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
- You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across AI Business Solutions to improve the quality, consumption, and health of the customer's solution
- You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution
- You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
- You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
- You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
- You will share and gain knowledge through technical communities
- You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
**Qualifications**
**Required Qualifications:**
**Microsoft Teams Enterprise Voice:**
+ Design, deployment, and management of Teams Phone (Enterprise Voice), including Direct Routing, Operator Connect, and integration with Session Border Controllers (SBCs).
+ Experience with VoIP, PBX migration, and Unified Communications solutions.
+ Troubleshooting call quality, voice routing, and telephony integration issues.
+ Familiarity with Teams-certified devices and endpoint management for voice solutions.
**Endpoint Management** **(Intune & SCCM/MECM):**
+ Deep expertise in Microsoft Intune (Endpoint Manager) for mobile device and application management (MDM/MAM), including policy creation, compliance, and security baselines.
+ Advanced Experience with Microsoft Endpoint Configuration Manager (SCCM/MECM) for OS deployment, software distribution, application management, patch management, Strong PowerShell scripting, hierarchy design and co-management scenarios. Also having basic SCCM log review skill to determine troubleshooting direction.
+ Migration experience from SCCM to Intune, and hybrid/co-management environments, e.g. GPO migration, application migration, update management migration, etc.
+ Knowledge of Hybrid/Pure Entra ID join for Windows Device, Windows Autopilot, Windows Update for Business, and device lifecycle management.
+ Experience with Mobile / MacOS devices management in Intune
**Microsoft 365** **Ecosystem** **:**
+ Administration and support for Exchange Online, SharePoint Online, and Microsoft 365 Security & Compliance features (eDiscovery, DLP, Defender, etc.).
+ Integration of Teams with other M365 services and third-party UC solutions (e.g., Zoom, WebEx, Slack).
**Professional skills:**
+ Comfortable operating in ambiguous, fast-paced environments
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
**Additional Qualification** **:**
**Identity & Security** :
+ Azure Active Directory, Conditional Access, MFA, and identity federation (ADFS, Azure AD Connect).
+ PKI, certificate deployment, and NDES.
**Networking** :
+ Understanding of enterprise network concepts relevant to voice and endpoint management (QoS, firewall, VPN, SBC configuration).
**Preferred** **Qualification** **:**
**Scripting & Automation** :
+ PowerShell scripting for automation, reporting, and troubleshooting across Teams, Intune, and SCCM.
**Certifications:**
+ MS-700 (Managing Microsoft Teams)
+ MS-720 (Teams Voice Engineer Expert)
+ MS-102 (Microsoft 365 Administrator)
+ MS-500 (Security Administration)
+ MD-102 (Endpoint Administrator)
+ Other relevant Microsoft certifications
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Overview Cloud Solution Architect – AI Business Solutions | Support for Mission Critical role at Microsoft. With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

Do you have a passion for M365 and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to grow their Customer Engagement platforms? Do you want to join one of Microsoft’s fastest growing businesses? If so, we are looking for you!

Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft AI Business Solutions strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs

You will identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across AI Business Solutions to improve the quality, consumption, and health of the customer’s solution

You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer’s solution

You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience

You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers

You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans

You will share and gain knowledge through technical communities

You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers

Qualifications

Microsoft Teams Enterprise Voice

Design, deployment, and management of Teams Phone (Enterprise Voice), including Direct Routing, Operator Connect, and integration with Session Border Controllers (SBCs).

Experience with VoIP, PBX migration, and Unified Communications solutions.

Troubleshooting call quality, voice routing, and telephony integration issues.

Familiarity with Teams-certified devices and endpoint management for voice solutions.

Endpoint Management (Intune & SCCM/MECM)

Deep expertise in Microsoft Intune (Endpoint Manager) for mobile device and application management (MDM/MAM), including policy creation, compliance, and security baselines.

Advanced Experience with Microsoft Endpoint Configuration Manager (SCCM/MECM) for OS deployment, software distribution, application management, patch management, Strong PowerShell scripting, hierarchy design and co-management scenarios. Also having basic SCCM log review skill to determine troubleshooting direction.

Migration experience from SCCM to Intune, and hybrid/co-management environments, e.g. GPO migration, application migration, update management migration, etc.

Knowledge of Hybrid/Pure Entra ID join for Windows Device, Windows Autopilot, Windows Update for Business, and device lifecycle management.

Experience with Mobile / MacOS devices management in Intune

Microsoft 365 Ecosystem

Administration and support for Exchange Online, SharePoint Online, and Microsoft 365 Security & Compliance features (eDiscovery, DLP, Defender, etc.).

Integration of Teams with other M365 services and third-party UC solutions (e.g., Zoom, WebEx, Slack).

Professional Skills

Comfortable operating in ambiguous, fast-paced environments

Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.

Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.

Identity & Security

Azure Active Directory, Conditional Access, MFA, and identity federation (ADFS, Azure AD Connect).

PKI, certificate deployment, and NDES.

Networking

Understanding of enterprise network concepts relevant to voice and endpoint management (QoS, firewall, VPN, SBC configuration).

Scripting & Automation

PowerShell scripting for automation, reporting, and troubleshooting across Teams, Intune, and SCCM.

Certifications

MS-700 (Managing Microsoft Teams)

MS-720 (Teams Voice Engineer Expert)

MS-102 (Microsoft 365 Administrator)

MS-500 (Security Administration)

MD-102 (Endpoint Administrator)

Other relevant Microsoft certifications

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Software Development

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Business Consulting (Finance), Associate

What if we didn’t focus on who you are now, but who you could become?

Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skillsets you need to stay relevant today and in the future – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond.

The exceptional EY experience. It's yours to build.

The opportunity: your next adventure awaits

At EY, we believe your career is a journey and we are committed to providing an array of exciting opportunities to help you find the career path that is right for you.

As part of our Finance Consulting practice, you will work with leading organizations to rethink and transform their Finance function, helping them address some of their most complex challenges in a business environment that is more challenging than ever. Here you’ll get to work with large, dynamic teams to strategize, design and implement Finance solutions that enable our clients to accelerate business value. You’ll have the opportunity to learn and be exposed to projects across our core Finance capabilities, which includes:

• Finance Strategy and Transformation
• Finance Operating Model Design
• Global Business Services and Outsourcing
• Finance Process Optimization
• Finance Technology Solutions, such as robotics, data analytics and other digital enablers to enable a more agile Finance function

Your key responsibilities

• Contribute to the successful delivery of Finance projects, and be accountable for producing high-quality work deliverables
• Learn and demonstrate technical competence across our Finance capabilities over time, and take a practical, value-driven approach to solving client challenges
• Support Project Managers to deliver projects on time and on budget, while meeting quality expectations on a day-to-day basis
• Anticipate and manage project risks, and ensure project team and key stakeholders are kept informed about progress and expected outcomes
• Establish and maintain relationships with external client personnel at appropriate levels
• Support business development activities, including preparing proposals to win new projects in the market
• Be up-to-date with new, disruptive trends that have the potential to impact our solutions and our client’s businesses

Skills and attributes for success

• Driven, dedicated and able to work under pressure
• Proactive, resourceful and able to work independently
• Analytical, innovative and digitally-savvy, with a willingness to learn and develop new digital Finance offerings
• A team player with strong leadership qualities
• Excellent communication and interpersonal skills
• Good command of spoken and written English

What we look for

• You have an agile, growth-oriented mindset. What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world.
• You are curious and purpose driven. We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world.
• You are inclusive. We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust.
• At least an average distinction/ 2nd upper degree in a relevant Accounting, Business or Finance discipline. Candidates with degrees in Computer Science, Information Technology, or other equivalent fields, but with a keen interest in Finance Consulting are also welcome
• Individuals with post-graduate degrees and / or professional qualifications are also encouraged to apply
• Ideally, you’ll also have past relevant trainee/internship experiences
• A good record of extracurricular activities

What’s in it for you

• Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs.
• Broaden your horizons by working on highly integrated teams across the globe and collaborate with people of diverse backgrounds — both professionally and culturally.
• Bring out the best in yourself with continuous investment in your personal well-being and career development.
• Develop your own personal purpose and help us create a positive ripple effect on our teams, our business, clients and society – building a better working world, together.

What you can expect

• Shortlisted candidates can expect to complete an online assessment and a self-recorded video interview.
• Attach your CV, cover letter and academic transcripts when submitting your application.

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