What Jobs are available for Performance Monitoring in Kuala Lumpur?
Showing 1 Performance Monitoring jobs in Kuala Lumpur
Network Operation Maintenance Monitoring Service (NOC BO)
Kuala Lumpur, Kuala Lumpur
DRACHEN WELLE ENGINEERING SDN. BHD.
Posted 4 days ago
Job Viewed
Job Description
Network Operation Maintenance Monitoring Service (NOC BO)
This work includes but is not limited to: Candidates
must have basic knowledge in RF (Radio Frequency), as it is very important for this role. 24x7 site alarm monitoring using Vendor UME, performing first-level troubleshooting, and handling trouble tickets (TT) from opening to closure. Network performance monitoring and reporting. Communication with Vendor and any third-party stakeholders. The subcontractor’s team will be based at the customer’s site (TRX). Preparing daily, weekly, and monthly reports according to Vendor/Customer standards. Acting as the main point of contact for Access Seeker NOC in handling customer complaints. Performing first-level and core domain troubleshooting and analysis for Access Seeker’s end-user complaints. Conducting first-level troubleshooting for Access Seeker, including customer profile checks, 5G coverage verification, and other pre-checks as outlined in the Service Desk checklist form 24x7 network alarm monitoring and first-level troubleshooting Handle trouble tickets from opening to closure Monitor network performance and KPIs Perform routine data backups and signal tracing Communicate effectively with Vendors, third parties, and subcontractors Support Access Seeker NOC and Service Desk complaints Monitoring OSS KPI and preparing daily reports with analysis. Handling complaints from VIP/MNO/DNB Service Desk and serving as the point of contact. Conducting VIP signal tracing and backup (every 3 days) Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
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This work includes but is not limited to: Candidates
must have basic knowledge in RF (Radio Frequency), as it is very important for this role. 24x7 site alarm monitoring using Vendor UME, performing first-level troubleshooting, and handling trouble tickets (TT) from opening to closure. Network performance monitoring and reporting. Communication with Vendor and any third-party stakeholders. The subcontractor’s team will be based at the customer’s site (TRX). Preparing daily, weekly, and monthly reports according to Vendor/Customer standards. Acting as the main point of contact for Access Seeker NOC in handling customer complaints. Performing first-level and core domain troubleshooting and analysis for Access Seeker’s end-user complaints. Conducting first-level troubleshooting for Access Seeker, including customer profile checks, 5G coverage verification, and other pre-checks as outlined in the Service Desk checklist form 24x7 network alarm monitoring and first-level troubleshooting Handle trouble tickets from opening to closure Monitor network performance and KPIs Perform routine data backups and signal tracing Communicate effectively with Vendors, third parties, and subcontractors Support Access Seeker NOC and Service Desk complaints Monitoring OSS KPI and preparing daily reports with analysis. Handling complaints from VIP/MNO/DNB Service Desk and serving as the point of contact. Conducting VIP signal tracing and backup (every 3 days) Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
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