174 Payroll Support Senior Analyst Tier 2 jobs in Kuala Lumpur

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

TITLE: Help Desk Representative (II)

GRADE: 7

Position Summary & Key Areas of Responsibility

• Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
• 7x24 monitoring of customer’s ATM/ABM network across Canada, which includes six different time zones
• Accountable for continuously receiving and handling high volumes of customer calls
• Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
• Determine alert priority based on documented processes and guidelines
• Use tools to remotely access customer equipment to diagnose and resolve customer problems
• Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
• Escalate customer problems both internally and externally, as required and according to defined escalation paths
• Acquire and maintain current knowledge of relevant product offerings and support policies
• Participate in special projects as assigned to continuously improve processes, tools, systems and organization
• Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
• Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
• Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
• Requires rotation in work hours involving weekends and holidays

Basic Qualifications

• The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
• Knowledge of Automated Banking Machines (ATM/ABM)
• Keyboard proficiency and understanding of Windows-based applications/tools

Preferred Qualifications

• Previous experience in a Customer Support and/or Helpdesk environment
• 1+ years of related experience
• Self-driven and results oriented; Ability to work under pressure within flexible working hours
• Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About Us

Help us bring innovation to financial institutions across the globe.

At NCR Atleos, you’ll have meaningful and relevant work experiences , with opportunities to learn and make a real contribution.
We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to set ting the highest standard in self-service banking .

A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.

#J-18808-Ljbffr

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Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role

The Helpdesk team supports Ria’s point of sale system (FxOnline) to ensure that our agent network can transact and perform the necessary tasks when required.

Based in the Malaysia, the APAC Helpdesk team is supporting operations from agents located in Malaysia, Singapore, Australia, New Zealand, and other global correspondents in the APAC region. The Helpdesk Analyst will meet and exceed all company and individual goals in line with the company’s policies, procedures, and values.

Roles & Responsibilities

• Provide prompt and accurate technical assistance to our agents and stores via various channels (phone, emails, tickets, remote, etc.) and escalate complex issues to the appropriate team if necessary.
• Maintain accurate and detailed records of agent interactions, inquiries, and support provided using designated ticketing systems. Share valuable insights or recurring issues with the knowledge base team for continuous improvement.
• Adhere to standard operating procedures, troubleshooting guidelines, and escalation protocols to ensure efficient and consistent support delivery. Continuously seek process improvements and contribute to developing best practices.
• Assigning website permissions to employees and agents as required through FxClient.
• Creation of users and passwords on FxClient for Ria’s agents.
• Diagnose and resolve hardware, software, and network-related issues by analyzing agents' reports, conducting research, and implementing effective solutions.
• Conduct training sessions and provide instructional materials to help our agents understand the usage and capabilities of the products.
• Programming of the security hardware for our agents (Yubikey)
• Consistent monitoring and reporting of identified issues and possible errors, inconsistencies, and performance issues on the FxOnline website.
• Request FxOnline amendments and enhancements, and ensure the enhancements are carried out
• Establish and maintain relationships with agents and departments as required.
• Ensure QA standards are met to provide quality customer service to the caller.
• Inform necessary departments and agents of website outages, enhancements, and version upgrades.
• Remote installation and troubleshooting of Ria Device Manager, Printer, Scanner, Signature Pad, and Card Terminal machines.
• Report all incidents, hazards, and injuries as soon as possible (within the same shift) to the appropriate person
• Participate in the implementation of the WHS plan
• Visits our stores to provide troubleshooting support when needed.
  
  

Position Requirements

• Technical or professional with an IT background or similar fields.
• Excellent troubleshooting and problem-solving skills.
• Flexibility to work in shifts and adapt to changing schedules.
• Experience using Zendesk, Logmein, is highly desirable.
• Fluent English, an additional language such as Tamil or Tagalog, is also desirable
• Must be able to work on-site.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology

Referrals increase your chances of interviewing at Ria Money Transfer by 2x

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Primary Responsibilities

• Serves as the first point of contact for technical support within an organization. Assist users in resolving hardware, software, and network-related issues, either remotely or on-site. Ensure smooth operation of IT systems and minimize downtime for end-users.
• Respond to incoming support request via phone, email, ticketing system. diagnose and troubleshoot hardware/software issues
• Log and manage support tickets using IT service management tools (ITSM), document issues and resolutions for future reference and knowledge sharing, maintain accurate records of user interactions and technical issues.
• Install and configure desktops, laptops, printers, and mobile devices onsite and remotely, support the setup of email, VPN, remote access, and user accounts, deploy software updates, patches, and antivirus solutions.
• Monitor system alerts and health indicators, perform routine maintenance to prevent issues before they occur.
• Educate users on common issues and best practices, communicate downtime, changes, and maintenance schedules.
• Collaborate with internal and external IT teams and business users to develop, document, and test the Business Continuity plan, ensuring preparedness for potential disruptions or disasters.
• Must be available during normal business hours for the hired location and may act as overnight support for all locations depending on region coverage, ensuring timely resolution of IT issues and emergencies.
• Possess a strong understanding of Office products, Windows Operating Systems (particularly Windows 11 Professional), Windows Server Operating Systems (especially Active Directory), VMWare, and Office 365 administration, Virtual Server Software and Management

Qualifications Required:

• CompTIA A+ Certified – Entry-level certification in hardware and software support.
• Brings over 2 years of hands-on experience in IT roles, with proven expertise in network administration, system monitoring, and infrastructure maintenance.
• Proficiency in utilizing Network Management and Monitoring systems, with the ability to troubleshoot system performance issues and implement solutions.
• Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and collaborate with internal teams and external vendors.
• Proactive and self-motivated, with a willingness to learn, share knowledge, and cooperate with team members to achieve common goals.
• Strong problem-solving skills, with the ability to independently solve and be proactive in technical issues and drive continuous improvement in IT operations and services as well as Time management and multitasking
• Familiarity with Active Directory, user permissions, and account management, and Intune

Basic networking knowledge (IP, DNS, DHCP)

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**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from HTC Global Services Senior Consultant - TCMG at HTC Global Services

Key Responsibilities: Provide first-level technical support to end-users across hardware, software, and network-related issues. Troubleshoot and resolve issues related to desktops, laptops, printers, and other IT peripherals. Install, configure, and maintain operating systems (Windows, macOS, Linux) and office productivity tools (MS Office, Outlook, VPN). Manage user accounts, system access, and IT asset deployment (laptops/desktops). Monitor IT infrastructure health, including network connectivity, server room equipment (UPS, CCTV, air conditioning), and backups. Log, track, and manage support tickets using service desk tools, ensuring timely resolution and customer satisfaction. Liaise with vendors for hardware support and escalate unresolved issues appropriately. Participate in IT projects such as system upgrades, migrations, and digital transformation initiatives (e.g., eInvoicing, DCIM setup). Maintain accurate inventory of IT assets and ensure compliance with software licensing policies. Support data center operations including rack installations, cable management, and power supply coordination. Provide user training and technical documentation as needed. Requirements: Diploma or higher in Computer Science, Information Technology, or a related field. 3+ years of experience in IT support, service desk, or infrastructure operations. Hands-on experience with Windows Server, Linux distributions (CentOS, Oracle Linux), and VMware. Familiarity with data center environments, structured cabling, and infrastructure components. Excellent problem-solving skills and attention to detail. Strong communication skills in English and Malay; Mandarin proficiency preferred for customer support. Certifications such as CompTIA Cloud+ or Microsoft Server Administration are a plus. Seniority level

Seniority level Associate Employment type

Employment type Contract Job function

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NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. TITLE : Help Desk Representative (II) GRADE : 7 Position Summary & Key Areas of Responsibility Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services 7x24 monitoring of customer’s ATM/ABM network across Canada, which includes six different time zones Accountable for continuously receiving and handling high volumes of customer calls Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults Determine alert priority based on documented processes and guidelines Use tools to remotely access customer equipment to diagnose and resolve customer problems Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information Escalate customer problems both internally and externally, as required and according to defined escalation paths Acquire and maintain current knowledge of relevant product offerings and support policies Participate in special projects as assigned to continuously improve processes, tools, systems and organization Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress Contribute as a team member; participate in objective setting, performance management, reward and recognition programs Requires rotation in work hours involving weekends and holidays Basic Qualifications The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken) Knowledge of Automated Banking Machines (ATM/ABM) Keyboard proficiency and understanding of Windows-based applications/tools Preferred Qualifications Previous experience in a Customer Support and/or Helpdesk environment 1+ years of related experience Self-driven and results oriented; Ability to work under pressure within flexible working hours Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes. About Us

Help us bring innovation to financial institutions across the globe.

At NCR Atleos, you’ll have meaningful and relevant work experiences , with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to set ting the highest standard in self-service banking .

A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.

#J-18808-Ljbffr

Primary Responsibilities Serves as the first point of contact for technical support within an organization. Assist users in resolving hardware, software, and network-related issues, either remotely or on-site. Ensure smooth operation of IT systems and minimize downtime for end-users. Respond to incoming support request via phone, email, ticketing system. diagnose and troubleshoot hardware/software issues Log and manage support tickets using IT service management tools (ITSM), document issues and resolutions for future reference and knowledge sharing, maintain accurate records of user interactions and technical issues. Install and configure desktops, laptops, printers, and mobile devices onsite and remotely, support the setup of email, VPN, remote access, and user accounts, deploy software updates, patches, and antivirus solutions. Monitor system alerts and health indicators, perform routine maintenance to prevent issues before they occur. Educate users on common issues and best practices, communicate downtime, changes, and maintenance schedules. Collaborate with internal and external IT teams and business users to develop, document, and test the Business Continuity plan, ensuring preparedness for potential disruptions or disasters. Must be available during normal business hours for the hired location and may act as overnight support for all locations depending on region coverage, ensuring timely resolution of IT issues and emergencies. Possess a strong understanding of Office products, Windows Operating Systems (particularly Windows 11 Professional), Windows Server Operating Systems (especially Active Directory), VMWare, and Office 365 administration, Virtual Server Software and Management Qualifications Required: CompTIA A+ Certified – Entry-level certification in hardware and software support. Brings over 2 years of hands-on experience in IT roles, with proven expertise in network administration, system monitoring, and infrastructure maintenance. Proficiency in utilizing Network Management and Monitoring systems, with the ability to troubleshoot system performance issues and implement solutions. Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and collaborate with internal teams and external vendors. Proactive and self-motivated, with a willingness to learn, share knowledge, and cooperate with team members to achieve common goals. Strong problem-solving skills, with the ability to independently solve and be proactive in technical issues and drive continuous improvement in IT operations and services as well as Time management and multitasking Familiarity with Active Directory, user permissions, and account management, and Intune Basic networking knowledge (IP, DNS, DHCP)

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Information Technology Help Desk Support Information Technology Help Desk Support

Direct message the job poster from RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

Technical Recruiter @ RiDiK | Human Resources Development

Job Position Title: Information Technology Help Desk Support

Company: RiDiK Pte Ltd

Skills: Service Now, Slack, Technical Support and Mandarin

Job Summary

We're seeking a motivated Information Technology Help Desk Support ITSS group in corporate technology that is responsible for providing end user support to client company internal employees. These include system, software, hardware, various other end user solutions.

Key Responsibilities

• Provide IT support for all client company internal employees.
• Effectively collect information and understand the issues users are experiencing and perform diagnostic procedures to isolate and resolve the issues.
• Interact with customers via chat, telephone, e-mail, and Slack to provide technical support.
• Utilize all technical resources to solve customer problems.
• Escalate or work in second and third Level appropriate support specialists or support groups on unresolved issues.
• Maintains call records/logs and resolution detail utilizing case management solution, ServiceNow.
• Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions.
• Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution.
• Can speak, read and write Mandarin is a must (for Chinese Team)

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Contract

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting and Advertising Services

Referrals increase your chances of interviewing at RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) by 2x

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Information Technology Help Desk Support

Information Technology Help Desk Support

Direct message the job poster from RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Technical Recruiter @ RiDiK | Human Resources Development

Job Position Title: Information Technology Help Desk Support Company:

RiDiK Pte Ltd Skills:

Service Now, Slack, Technical Support and Mandarin Job Summary We're seeking a motivated

Information Technology Help Desk Support

ITSS group in corporate technology that is responsible for providing end user support to client company internal employees. These include system, software, hardware, various other end user solutions. Key Responsibilities Provide IT support for all client company internal employees. Effectively collect information and understand the issues users are experiencing and perform diagnostic procedures to isolate and resolve the issues. Interact with customers via chat, telephone, e-mail, and Slack to provide technical support. Utilize all technical resources to solve customer problems. Escalate or work in second and third Level appropriate support specialists or support groups on unresolved issues. Maintains call records/logs and resolution detail utilizing case management solution, ServiceNow. Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions. Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution. Can speak, read and write Mandarin is a must

(for Chinese Team) About CLPS RiDiK RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Contract Job function

Job function Information Technology Industries IT Services and IT Consulting and Advertising Services Referrals increase your chances of interviewing at RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) by 2x Sign in to set job alerts for “Information Technology Specialist” roles.

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