69 Market Research jobs in Kuala Lumpur

Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities

• Learning & Development Programs to Upskill Yourself

• Lucrative Salary Package

• Health and Wellness Perks & Benefits

• Motivating and Supportive Teams

.and lots more!

Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!

What would you be doing:

• Customer Research: Assist the team by researching customer data to identify trends, patterns, and insights related to customer behaviour, usage patterns, and satisfaction levels across channels, platforms and touchpoints.
• Customer Strategy: Assist the team in the development and implementation of customer experience strategies, processes, and best practices.
• Service Solutions: Assist the team with designing service solutions from an end-users perspective to solve current experience gap and potential customer needs.
• Team Collaboration: Collaborate with other departments to drive initiatives aimed at improving customer satisfaction and retention.
• Identifying Opportunities: Assist the team with identifying opportunities for upsell and cross-sell to existing customers based on analysis of their usage and needs.

To be successful in this role, you will need to have:

• About 1 to 2 years of experience in a customer-facing role, such as customer experience, account management, or customer support.
• Strong analytical skills with experience in data analysis, reporting, and visualization tools (e.g., Excel, SQL, Tableau).
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences.
• Proven track record of driving customer satisfaction, retention, and growth.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
• Experience working with CRM systems (e.g., Salesforce) and customer success platforms is a plus.

Don't miss out on this exciting opportunity! Apply now at .

Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities

• Learning & Development Programs to Upskill Yourself

• Lucrative Salary Package

• Health and Wellness Perks & Benefits

• Motivating and Supportive Teams

.and lots more!

Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!

What would you be doing:

• Customer Research: Assist the team by researching customer data to identify trends, patterns, and insights related to customer behaviour, usage patterns, and satisfaction levels across channels, platforms and touchpoints.
• Customer Strategy: Assist the team in the development and implementation of customer experience strategies, processes, and best practices.
• Service Solutions: Assist the team with designing service solutions from an end-users perspective to solve current experience gap and potential customer needs.
• Team Collaboration: Collaborate with other departments to drive initiatives aimed at improving customer satisfaction and retention.
• Identifying Opportunities: Assist the team with identifying opportunities for upsell and cross-sell to existing customers based on analysis of their usage and needs.

To be successful in this role, you will need to have:

• About 1 to 2 years of experience in a customer-facing role, such as customer experience, account management, or customer support.
• Strong analytical skills with experience in data analysis, reporting, and visualization tools (e.g., Excel, SQL, Tableau).
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences.
• Proven track record of driving customer satisfaction, retention, and growth.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
• Experience working with CRM systems (e.g., Salesforce) and customer success platforms is a plus.

Don't miss out on this exciting opportunity! Apply now at .

Alpha Iota BPO Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join Our Alpha Iota Family, Where Everyone Wins!

Join to apply for the Market Research Analyst (MRA) role at Alpha Iota BPO .

Based in Southeast Asia, Alpha Iota BPO is rapidly growing and is on the lookout for talented individuals who want to make a difference and kickstart their successful careers.

• Customer Research: Assist the team by researching customer data to identify trends, patterns, and insights related to customer behaviour, usage patterns, and satisfaction levels across channels, platforms and touchpoints.
• Customer Strategy: Assist the team in the development and implementation of customer experience strategies, processes, and best practices.
• Service Solutions: Assist the team with designing service solutions from an end-users perspective to solve current experience gap and potential customer needs.
• Team Collaboration: Collaborate with other departments to drive initiatives aimed at improving customer satisfaction and retention.
• Identifying Opportunities: Assist the team with identifying opportunities for upsell and cross-sell to existing customers based on analysis of their usage and needs.

• About 1 to 2 years of experience in a customer-facing role, such as customer experience, account management, or customer support.
• Strong analytical skills with experience in data analysis, reporting, and visualization tools (e.g., Excel, SQL, Tableau).
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences.
• Proven track record of driving customer satisfaction, retention, and growth.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
• Experience working with CRM systems (e.g., Salesforce) and customer success platforms is a plus.

Don't miss out on this exciting opportunity! Apply now at

• Seniority level: Executive
• Employment type: Full-time
• Job function: Marketing and Sales
• Industries: Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at Alpha Iota BPO by 2x.

Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities

• Learning & Development Programs to Upskill Yourself

• Lucrative Salary Package

• Health and Wellness Perks & Benefits

• Motivating and Supportive Teams

.and lots more!

Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!

What would you be doing:

• Customer Research: Assist the team by researching customer data to identify trends, patterns, and insights related to customer behaviour, usage patterns, and satisfaction levels across channels, platforms and touchpoints.
• Customer Strategy: Assist the team in the development and implementation of customer experience strategies, processes, and best practices.
• Service Solutions: Assist the team with designing service solutions from an end-users perspective to solve current experience gap and potential customer needs.
• Team Collaboration: Collaborate with other departments to drive initiatives aimed at improving customer satisfaction and retention.
• Identifying Opportunities: Assist the team with identifying opportunities for upsell and cross-sell to existing customers based on analysis of their usage and needs.

To be successful in this role, you will need to have:

• About 1 to 2 years of experience in a customer-facing role, such as customer experience, account management, or customer support.
• Strong analytical skills with experience in data analysis, reporting, and visualization tools (e.g., Excel, SQL, Tableau).
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences.
• Proven track record of driving customer satisfaction, retention, and growth.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
• Experience working with CRM systems (e.g., Salesforce) and customer success platforms is a plus.

Don't miss out on this exciting opportunity! Apply now at .

• Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia

About Mintel

From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients’ next big idea.

Mintel is seeking a motivated professional to fill the position of Administration Assistant.The role will sit within the GNPD Coverage Team which is responsible for the strategic management of our fieldassociate network in 86 countries worldwide, tracking market activity and trends in each of those countries to ensurewe capture the right products to build the Global New Products Database.

The purpose of this role is to assist and support other members of the global Coverage team on a variety of tasks. The ideal candidate will be happy to provide administrative support to research teams, ensuring smooth operations and successful project execution.

• Providing administrative support to research teams, ensuring smooth operations and successful project execution.
• Check, verify and process field associate invoices
• Communicate with field associates when additional data, information or products are needed
• Maintain, Organise or Update Team Internal Website/Database Information
• Assisting in ad-hoc team/research projects
• Assisting in Trade Show process and logistics.

Who We Are Looking For:

• are a graduate with a diploma/degree in Marketing, Business or relevant field
• are fluent in English (additional SEA languages are advantageous)
• have excellent time management skills with the ability to prioritise work
• have problem solving skills and pay attention to details
• are able to multitask
• have strong organisational skills
• thrive in a team atmosphere
• are comfortable speaking with contacts over the phone or face-to-face
• are comfortable with spreadsheet applications

What We Offer:

• Culture that supports true collaboration whilst embracing remote working.
• Flexible start and end times.
• Blended (office/home) approach to work.
• Approach to personal development where we encourage individuals to grow and share what they’ve learned.
• Social events, both within the department and across the company.
• Generous annual leave and wider circle employee benefits.
• Additional one day off to celebrate your birthday.
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness and Mintel Gives).
• Giving back is part of our culture with this in mind, Mintel gives employee 2 days leave per year to join local volunteering activity organised by our Mintel Gives (where applicable).
• Mental health and wellbeing support via Modern Health App and Employee Assistance Programme.
• Beautifully designed offices to foster collaboration and fun.

Mintel is an equal opportunity employer that committed to the strength of an inclusive workplace.

#LI-JY