584 Hospitality jobs in Selangor

• To oversee and coordinate teaching, services and activities for the School.
• To be involved in the planning of new intakes and scheduling of programmes.
• To ensure that all academic staff provide adequate pastoral care to students.
• To monitor closely the attrition of students and take necessary remedial actions to prevent it.
• To maintain a current knowledge of subject areas taught.
• To ensure adequate succession planning for the School.
• To be responsible for overall management of the School in achieving long term and short term strategic planning.
• To be responsible for programmes development, timetabling, financial and profitability of the programmes and also student welfare.
• To perform under stressful and tight-deadline situations.
• To manage and supervise all staff, students and parents.
• To perform any other duties as and when required.

• Possesses at least a Master’s Degree in Hospitality, Tourism, or any relevant qualifications.
• Possess 3-5 years of working experience in education line and in managerial position.
• Familiar with MQA requirements and specifications.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals.
• Demonstrated leadership and management ability.
• Ability to perform under stressful and tight-deadline situations.
• Ability to manage admin staff, lecturers, students and parents well.
• Possess good communication skills and hands on person.

Only shortlisted candidates will be notified.

• Associate

• Full-time

• Education

• Higher Education

This job is a Sales Consultant for Vendfun, where you'll help hotels use smart tech to improve service and operations. You might like this job because you get to drive sales, meet new people, and shape guest experiences in a dynamic industry!

Vendfun is an innovation-driven smart automation company serving the hospitality industry. We help hotels, resorts, hostels, and serviced apartments automate operations and elevate guest experience through self-service technologies, seamless digital payments, and integrated software-hardware solutions. Our mission is to unlock new revenue opportunities and operational efficiency for hospitality operators while delivering a modern, frictionless guest journey.

You will own revenue growth in your local market by acquiring new customers and expanding existing accounts. This is a client-facing, quota-carrying role focused on achieving assigned Sales Targets. You’ll drive the full sales cycle—prospecting, demos, solution scoping, proposals, negotiations, and handover—while coordinating remotely with product, implementation, and technical teams.

Key Responsibilities

• Build and manage a qualified pipeline across hotels/resorts/hostels.
• Run discovery, demos (virtual/onsite), and coordinate site visits/POCs.
• Prepare proposals, pricing, negotiate and close deals; keep forecasts accurate.
• Excellent follow-up for pending prospects.
• Partner with implementation and technical department for smooth go-lives.
• Travel for client meetings, site visits, and local industry events.

Requirements

• 1–3 years of B2B sales.
• Self-motivated, proactive, and confident in client-facing roles.
• Willing to travel; works independently with digital reporting/remote coordination.
• Excellent command of English (read, write & spoken)
• Exccelent conversational command of Bahasa Malaysia AND Mandarin
• Strong communication and stakeholder management skills.
• Hotel industry sales experience is a plus.
• Thrives in a fast-paced, dynamic environment; CRM proficiency.
• This role is open to Malaysians only.

Why Join Us

• Be part of a fast-growing, innovation-driven smart automation company.
• Attractive fixed salary +commission + performance-based incentives.

Customer Relationship Management

Business To Business

Business Development

Negotiation

Self-Motivation

Business-To-Business (B2B) Marketing

Join our energetic team and grow with us.

Comprehensive health, dental, and vision care.

Thrive in our dynamic and open workspace.

We've got your work travel covered.

Your daily dose of coffee and snacks, on us.

Secure your future with EPF, SOCSO, and a travel allowance.

Founded in 2020, Vendfun delivers self check-in kiosk solutions and multi-functional hospitality kiosks for hotels, homestays, and Airbnb operators. Our flagship product, the Vendfun Hybrid Kiosk, entered the Malaysian market in early 2021. This self check-in kiosk unifies self check-in, check-out, and walk-in bookings with integrated vending—making it the first of its kind in the hospitality industry. The same.

Responsibilities

• Supervise, coach, and mentor a team of customer service representatives handling hospitality-related accounts (e.g., travel, hotels, reservations).
• Monitor daily operations to ensure adherence to service level agreements (SLAs), quality standards, and client expectations.
• Conduct regular performance reviews, provide feedback, and implement action plans to improve productivity and service delivery.
• Handle escalated customer issues, ensuring timely and effective resolution while maintaining customer satisfaction.
• Prepare and analyze performance reports (attendance, quality scores, KPIs) and present findings to management and clients.
• Collaborate with training and quality teams to identify skill gaps and provide targeted coaching.
• Support workforce management by assisting in scheduling, forecasting, and resource allocation.
• Drive team engagement, motivation, and professional growth through recognition programs and career development initiatives.

• Have experience in TL/Supervisor roles in customer service-facing sectors; hospitality sectors (e.g., hotel service/front desk supervisor, retail supervisor, restaurant supervisor) are applicable.
• Have working experience in BPO/Call Centre.
• Must be able to speak English & Mandarin fluently.
• Able to work in rotational shifts.
• Available to start immediately.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: Human Resources Services

• Provided training.
• 5 working days.
• EPF & SOSCO.
• Annual leave & Medical leave.
• Near to LRT Station.

Note: Referrals increase your chances of interviewing at Agensi Pekerjaan JobScoper Sdn. Bhd. by 2x. This description reflects responsibilities and qualifications for the role of Mandarin Team Lead in the Hospitality Industry.

This job is all about helping customers! You'll answer their questions, solve problems, and build strong relationships. You might like this job because you enjoy making people happy and improving their experience with a brand.

• Customer Inquiry Management: Oversee the handling of customer inquiries through various channels, including phone, email, and social media. Ensure prompt and accurate responses to address customer needs and concerns.
• Issue Resolution: Act as a liaison between customers and internal departments to resolve issues effectively and efficiently. Take ownership of escalated cases and follow through to resolution, ensuring customer satisfaction.
• Relationship Building: Develop and maintain strong relationships with customers to foster loyalty and retention. Proactively engage with customers to understand their needs and preferences, providing personalized support and recommendations.
• Customer Feedback Collection: Gather feedback from customers through surveys, reviews, and other feedback channels. Analyze feedback to identify trends, pain points, and areas for improvement in products and services.
• Process Improvement: Collaborate with internal teams to streamline customer service processes and improve efficiency. Implement best practices and recommend system enhancements to enhance the overall customer experience.
• Training and Development: Provide training and support to customer service representatives to ensure they have the knowledge and skills to deliver exceptional service. Foster a customer-centric culture within the organization.
• Performance Monitoring: Monitor key performance indicators (KPIs) related to customer service, such as response time, resolution rate, and customer satisfaction scores. Track performance metrics and identify opportunities for improvement.
• Customer Engagement Initiatives: Develop and implement customer engagement initiatives, such as loyalty programs, customer appreciation events, and outreach campaigns. Strengthen relationships with customers and enhance brand loyalty.
• Cross-Functional Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to align customer service initiatives with business objectives. Share customer insights and feedback to inform strategic decision-making.
• Crisis Management: Handle customer complaints and escalations in a calm and professional manner, demonstrating empathy and a commitment to resolving issues. Manage crisis situations effectively to minimize negative impact on the brand.
• Upselling and Cross-Selling : Identify opportunities to upsell and cross-sell additional products or services to existing customers. Use a consultative approach to understand customer needs and recommend relevant offerings that add value and

• Qualification: At least Diploma or Bachelor's degree in Sales, Marketing, Business Administration or a related field
• Language: Fluent in English (Both Spoken and Written), Knowledge of Mandarin is highly desirable
• Proven experience in customer service management, with a focus on upselling and relationship building.
• Excellent communication and interpersonal skills.
• Strong sales understanding and ability to identify upselling opportunities.
• Ability to empathize with customers and address their needs effectively.
• Proficiency in CRM software and other customer service tools.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Leadership skills and ability to motivate and inspire a team.
• Commitment to delivering exceptional customer service and building long-term relationships.

Customer Service

Customer Relationship Management

Upselling

Detail Oriented

Data Analysis

Interpersonal Communications

Teamwork

Coordinating

All staffs are eligible for special staff discounts!

Free parking is provided!

Incentive and yearly bonus provided depends on your performance!

Established in 2012, Puzzle Planet offers the best puzzle selections under one roof, reaching them to customers nationwide. Puzzle Planet is the main distributor of world-known puzzle brands like Pintoo, Heye, Wooden City, EWA, and IWAKO. From traditional cardboard puzzles, plastics 2D puzzles, to 3D puzzles, Puzzle Planet serves a wide variety of designs for house decoration or even as a gift! We also collaborated.

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!