46 Hospitality Management jobs in Malaysia

• To oversee and coordinate teaching, services and activities for the School.
• To be involved in the planning of new intakes and scheduling of programmes.
• To ensure that all academic staff provide adequate pastoral care to students.
• To monitor closely the attrition of students and take necessary remedial actions to prevent it.
• To maintain a current knowledge of subject areas taught.
• To ensure adequate succession planning for the School.
• To be responsible for overall management of the School in achieving long term and short term strategic planning.
• To be responsible for programmes development, timetabling, financial and profitability of the programmes and also student welfare.
• To perform under stressful and tight-deadline situations.
• To manage and supervise all staff, students and parents.
• To perform any other duties as and when required.

• Possesses at least a Master’s Degree in Hospitality, Tourism, or any relevant qualifications.
• Possess 3-5 years of working experience in education line and in managerial position.
• Familiar with MQA requirements and specifications.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals.
• Demonstrated leadership and management ability.
• Ability to perform under stressful and tight-deadline situations.
• Ability to manage admin staff, lecturers, students and parents well.
• Possess good communication skills and hands on person.

Only shortlisted candidates will be notified.

• Associate

• Full-time

• Education

• Higher Education

1 Job Purpose

The incumbent is responsible for delivering patient specific high-quality food and exemplary service to patients, guests, and staff in a friendly and timely manner. He/She is also required to work with and assist other members of the Food Services team and Hospital staff to ensure that all patients receive prescribed foods, and guests and staff receive requested food following hospital sanitization and safety procedures.

2. Duties and Responsibilities

1. Primary Responsibilities and Duties (80%)
   
2. Deliver complete and accurate trays, food requests, and collecting soiled trays while adhering to the departmental policies and procedures for tray delivery and pickup
   Verifying patients’ meal selections for food items served on the tray and rectifying any mistakes
   Participate in a restaurant style cold/hot production in preparing select food items for meal service
   Act upon patient meal requests either by resolving the issue directly or alerting issues to the control room or operations executive
   Adhere to the hospital and departmental hand hygiene policy and procedures and other food service regulations at all times
   To operate equipment for the meal service, including coffeemaker, toaster, microwave oven, and other necessary equipment for meal service
   Clean and sanitize equipment according to the departmental policy.
   Monitor, collect, and record operation specific data for administrative purposes
   Perform any other duties as assigned by the Food Service Manager
   

2.2 Secondary Responsibilities and Duties (20%)

2.2.1 Assist in orientation and on-the-job training of new Food Service Team members

2.2.2 Assist with plating tasks when necessary

2.2.3 Perform other duties as assigned by the Food Service Manager

3. Job Specification/Requirements

1. Minimum GCE “N” level and above
   
2. Communicate effectively in written and spoken English
   
3. Food service experience preferred
   

CGI Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

The IT Service Management (ITSM) Engineer is responsible for designing, implementing, and maintaining IT service management processes and tools across global IT organization. This role ensures consistent service delivery, supports incident and problem resolution, and drives continuous improvement in IT operations. The ITSM Engineer collaborates with internal teams and external partners to enhance service quality and user experience.

• Design and maintain ITSM processes including Incident, Problem, Change, and Request Management.
• Configure and manage ITSM tools (e.g., ServiceNow) to support service workflows and reporting.
• Monitor service performance and ensure adherence to SLAs and KPIs.
• Coordinate with IT support teams and vendors to resolve service issues and improve response times.
• Develop and maintain service documentation, knowledge base articles, and process guides.
• Conduct root cause analysis and implement corrective actions for recurring issues.
• Support service reviews, audits, and compliance activities.
• Drive continuous improvement initiatives to enhance service delivery and user satisfaction.
• Provide training and guidance to IT staff on ITSM processes and tools.
• Collaborate with cybersecurity, infrastructure, and application teams to ensure integrated service management.

• Strong understanding of ITIL framework and ITSM best practices.
• Experience with ITSM platforms such as ServiceNow, BMC Remedy, or similar.
• Analytical skills for incident and problem resolution.
• Excellent communication and collaboration abilities.
• Ability to manage multiple priorities and work in a global environment.
• Process-oriented mindset with attention to detail.
• Experience in managing cross-functional and multicultural teams.
• Experience in service reporting and performance analysis.
• Knowledge of service governance and compliance requirements.

• Bachelor’s degree in information technology, Computer Science, or related field.
• 3–7 years of experience in IT service management or IT operations roles.
• ITIL certification (Foundation or higher) is preferred.
• Experience in a global enterprise environment is beneficial.

Accountable for the effective operation and continuous improvement of IT service management processes and tools across IT organization.

Nexperia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

The IT Service Management (ITSM) Engineer is responsible for designing, implementing, and maintaining IT service management processes and tools across Nexperia’s global IT organization. This role ensures consistent service delivery, supports incident and problem resolution, and drives continuous improvement in IT operations. The ITSM Engineer collaborates with internal teams and external partners to enhance service quality and user experience.

• Design and maintain ITSM processes including Incident, Problem, Change, and Request Management.
• Configure and manage ITSM tools (e.g., ServiceNow) to support service workflows and reporting.
• Monitor service performance and ensure adherence to SLAs and KPIs.
• Coordinate with IT support teams and vendors to resolve service issues and improve response times.
• Develop and maintain service documentation, knowledge base articles, and process guides.
• Conduct root cause analysis and implement corrective actions for recurring issues.
• Support service reviews, audits, and compliance activities.
• Drive continuous improvement initiatives to enhance service delivery and user satisfaction.
• Provide training and guidance to IT staff on ITSM processes and tools.
• Collaborate with cybersecurity, infrastructure, and application teams to ensure integrated service management.

• Bachelor’s degree in Information Technology, Computer Science, or related field
• With 7+ years of experience in IT service management or IT operations roles
• ITIL certification (Foundation or higher) is preferred.
• Experience in a global enterprise environment is beneficial.
• Strong understanding of ITIL framework and ITSM best practices.
• Experience with ITSM platforms such as ServiceNow, BMC Remedy, or similar.
• Analytical skills for incident and problem resolution.
• Excellent communication and collaboration abilities.
• Ability to manage multiple priorities and work in a global environment.
• Process-oriented mindset with attention to detail.
• Experience in service reporting and performance analysis.
• Knowledge of service governance and compliance requirements.
• Accountable for the effective operation and continuous improvement of IT service management processes and tools across Nexperia's IT organization.

As an equal-opportunity employer, Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive, and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all, and we consider all applicants fairly, as well as providing a safe work environment and reasonable adjustments where requested. In addition, we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Women's groups. Nexperia is committed to increasing women in management positions to 30% by 2030.

• Mid-Senior level

• Full-time

• Information Technology

• Semiconductor Manufacturing

About the role

The IT Service Management (ITSM) Engineer is responsible for designing, implementing, and maintaining IT service management processes and tools across Nexperia’s global IT organization.
This role ensures consistent service delivery, supports incident and problem resolution, and drives continuous improvement in IT operations. The ITSM Engineer collaborates with internal teams and external partners to enhance service quality and user experience.

What you will do

Design and maintain ITSM processes including Incident, Problem, Change, and Request Management.

Configure and manage ITSM tools (e.g., ServiceNow) to support service workflows and reporting.

Monitor service performance and ensure adherence to SLAs and KPIs.

Coordinate with IT support teams and vendors to resolve service issues and improve response times.

Develop and maintain service documentation, knowledge base articles, and process guides.

Conduct root cause analysis and implement corrective actions for recurring issues.

Support service reviews, audits, and compliance activities.

Drive continuous improvement initiatives to enhance service delivery and user satisfaction.

Provide training and guidance to IT staff on ITSM processes and tools.

Collaborate with cybersecurity, infrastructure, and application teams to ensure integrated service management.

What you will need

Bachelor’s degree in Information Technology, Computer Science, or related field

With 7+ years of experience in IT service management or IT operations roles

ITIL certification (Foundation or higher) is preferred.

Experience in a global enterprise environment is beneficial.

Strong understanding of ITIL framework and ITSM best practices.

Experience with ITSM platforms such as ServiceNow, BMC Remedy, or similar.

Analytical skills for incident and problem resolution.

Excellent communication and collaboration abilities.

Ability to manage multiple priorities and work in a global environment.

Process-oriented mindset with attention to detail.

Experience in service reporting and performance analysis.

Knowledge of service governance and compliance requirements.

Accountable for the effective operation and continuous improvement of IT service management processes and tools across Nexperia’s IT organization.

As an equal-opportunity employer, Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive, and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all, and we consider all applicants fairly, as well as providing a safe work environment and reasonable adjustments where requested.

In addition, we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Women's groups. Nexperia is committed to increasing women in management positions to 30% by 2030.

Nexperia is a world-class company in semiconductor development and in-house production. A proven global player with an entrepreneurial mentality. At our core is an 12,000+ strong international network with a singular focus. Built on passion and commitment to our work, belief in our goals and a drive to succeed regardless of the challenges we face. We support, reward and challenge individuals equally, in a dynamic and energetic environment.

Are you already an Employee of TeamNexperia?

• Oversee daily operations of the Service Delivery Center to ensure efficient service delivery.
• Manage customer queries and complaints, ensuring timely and effective resolution.
• Collaborate with internal teams to optimize service processes and workflows.
• Monitor performance metrics to identify areas for improvement and implement solutions.
• Develop and maintain strong relationships with key stakeholders and clients.
• Support the implementation of new tools and technologies to enhance service delivery.
• Ensure compliance with company policies and industry regulations.
• Provide regular reports on service performance and customer satisfaction.

A successful Service Management Coordinator (Japanese Speaker) should have:

• Candidates with 2-3 years of service coordination experience, preferably in an IT services environment, or other relevant coordination roles, are preferred.
• Proficiency in Japanese (N1-N2) and English (speak, read and write); Mandarin will be an added advantage.
• Proficiency in managing service delivery processes and resolving customer issues.
• Knowledge of performance metrics and reporting tools.
• Ability to work collaboratively with internal teams and external stakeholders.
• Excellent problem-solving and organizational skills.
• Familiarity with industry regulations and best practices.

• Hybrid working arrangement
• Opportunities for growth and professional development.
• Supportive and collaborative company culture.
• Exposure to cutting-edge tools and technologies in the Technology & Telecoms industry.

If you are passionate about customer service and looking for a challenging yet rewarding role in Malaysia, we encourage you to apply!