5 Hospitality jobs in Sabah
Customer Service Specialist
Posted 5 days ago
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Position Title : Customer Service Specialist
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Service Experts Company Perks and Benefits for YOU
- Top Pay for Top Performers, including incentive and bonus opportunities ( depending on the position )
- Generous PTO provided
- 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
- 29 paid days off after your 2 nd year of employment
- Hold on to your more of your paycheck with Company-sponsoredMedical, Dental, andVision Insurance programs
- Best-in-class401(k) Retirement Savings Plan with attractivecompany matching contributions
- Company-paid employee Life Insurance with options for YOU and your Family!
- Short-term andLong-term disability insurance options that will protect you and your family if you are unable to work
- Supplemental benefit programs such as:Legal advice, pet insurance, and health advocacy programs
Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!
Position Summary:
The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.
Key Responsibilities:
- Answers incoming phone calls from customers and assists call or routes call to appropriate person
- Maintains good customer relations and ensures that all calls meet Service Experts’ standards
- Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
- Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
- Maintains customer records by updating account information
- Accurately dispositions calls in call monitoring software
- Adheres to CPI compliance regulations when taking payments over the phone
- Updates capacity planner whenever calls or booked, rescheduled or cancelled
- Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
- Communicates with customers on the status of service calls
- Assists with dispatching as needed
- Continually maintains working knowledge of all company products, services, and promotions
- Working with dispatch to improve accuracy in scheduling and speed of response
- Reliable attendance and on-time job performance
- Performs similar/other duties as needed or assigned
Qualifications:
- High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
- Experience or training the use of computers and related systems in an administrative office environment
- Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
- Excellent customer-service, communication, and interpersonal skills
- Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
- Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
- Ability to work effectively in both a team and an independent environment
- Ability to make decisions based on established guidelines and procedures
- Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
- Effective organizational and time-management skills. Must be able to prioritize work based on service demands
- An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
Service Experts Heating & Air Conditioningis an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email
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#J-18808-LjbffrCustomer Service Assistant
Posted today
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Add expected salary to your profile for insights.
We are looking for a proactive and service-oriented Customer Service Assistant. In this role, you will interact with customers across various channels, assist with orders and inquiries, and promote parts and accessories. You will work closely with the Workshop Supervisor and other team members to ensure smooth operations and excellent customer experience.
Key Responsibilities:
- Provide excellent customer service by addressing inquiries, resolving complaints, and offering product information.
- Interact with customers in person, by phone, and via email, handling orders promptly and professionally.
- Promote and sell parts and accessories, including providing accurate price quotes and estimates.
- Process sales transactions and parts orders, ensuring accuracy and timely follow-through.
- Coordinate with the Workshop Supervisor and internal teams to support efficient workflow and customer satisfaction.
- Maintain compliance with health and safety regulations and company policies within the parts department.
Job Requirements:
- Minimum SPM or equivalent; a technical or automotive background is a plus.
- Prior experience in customer service, sales, or automotive parts is an advantage.
- Good communication and interpersonal skills.
- Details-oriented with basic computer skills for order processing and email communication.
- Team player with a positive attitude and willingness to learn.
- Able to work under pressure and manage multiple tasks efficiently.
Salary, match, Number of applicants, Skills match
Your application will include the following questions:
- Which of the following statements best describes your right to work in Malaysia?
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a customer service assistant?
- Do you have customer service experience?
- Do you have experience in a sales role?
Regas Premium Auto Sdn Bhd, a subsidiary of Regas Group and authorized dealership for BMW in East Malaysia, is currently seeking dynamic individuals to join our team of dedicated professionals. With our 4S centres located in Kuching, Sibu, and Miri, Sarawak, featuring all the latest service facilities and more, our dealership is poised to capture the hearts of aspiring and existing BMW, MINI, and BMW Motorrad owners.
To help fast-track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
What can I earn as a Customer Service Assistant?
#J-18808-LjbffrCustomer Service Officer (Nationwide)
Posted 3 days ago
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Join to apply for the Customer Service Officer (Nationwide) role at AFFIN Group .
Create your future with Affin! You too can make a difference.
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
- To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank's internal policy and regulatory requirement.
- Ensuring the highest quality customer experience through customer service and image enhancement opportunities.
- To assist in referral and cross selling of deposits/investment/insurance/Wealth/Takaful products & cross selling activities towards achieving branch target.
- To assist in referral and cross selling of deposits/investment/Bancassurance/Banca Takaful products & cross selling activities towards achieving branch target.
- Prevention of Fraud and Losses (internal and external).
- To effectively control and monitor cost as per approved budget.
- Achieve branch Transactional Fee based income target as given.
- Achieve branch Lead Generation Fee Based Income target as given.
- Onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to on boarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc.
- Ensure adherence to compliance on FSA/IFSA, PDPA, FEA, FATCA, CSR, PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD.
- Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book.
- Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM.
- Check and review error correction and checking of daily vouchers.
- To verify overall cash balancing, related critical reports and cheque confirmation.
- Processing of daily Incheqs/OCS cheque as per procedures and guidelines.
- Protect the assets of branch and ensure its proper outlook (internal and external).
- Ensure that your branch back-up power supply is available at all the times, i.e. gen set serviced regularly.
- To monitor GL entries e.g. sundry, deferred accounts, etc. and ensure the timely reversal.
- Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency.
- Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses.
- Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
- Ensure timely submission of reports.
- Check & review error correction.
- Checking of daily vouchers.
- Security & Maintenance Coordinator.
- Digital Video Recorder (DVD) & Close Circuit Television (CCTV).
- Maintain the upkeep and storage of telephone recorder.
- Verify clear image is displayed on CCTV monitor.
- DVR is in working condition & sufficient space for recording.
- Alarm Monitoring.
- Responsible for alarm testing once a month.
- Managing Security Personnel.
- To ensure verification of third party vendors accessing the premise.
- Electrical and mechanical appliances in working order and neatly displayed.
- Maintain branch cleanliness and promote conducive environment for both customers and staff.
- Responsible for management of IT/Non IT Asset/Fixed Assets.
- Conduct physical check (done minimum twice yearly i.e. April & Oct) and balance against fixed and IT assets listing.
- Recommend for write off of assets with written down book value.
- Others - Storage and Archival Coordinator.
- Stationeries are systematically arranged and quantity is not excessive.
- Relevant pages/documents of account opening and vouchers are kept in a locked environment.
- Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual.
- Ensure timely reporting of any lapses via Oprisk System within timeline.
- Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office.
- Reporting of Suspicious Transaction.
- Responsible for the renewal of all contracts and licenses.
- Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
- Ensure accuracy and error free in service delivery.
- Handle customer complaint and resolution within SLA.
- To manage the Safe Deposit Box facilities for all customer accounts.
- To ensure data key in the CIF is accurate.
- To manage the branch staff and facilities appearance in line with the Bank’s standard.
- Provide transaction/support activities for all customer accounts.
- Provide on-going account maintenance support.
- Provide financial services information.
- Solve customer inquiries promptly.
- Monitor and support the collection and maintenance of high quality customer information.
- To process the following:
- Cheque book requisition.
- CASA maintenance.
- Documents for Account Services.
- Request for Audit Confirmation to Credit Administration.
- Resource management i.e. annual leave / attendance / branch meeting.
- Provide well managed, competent / customer-oriented staff.
- Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring / appraisals.
- Social Commitment activities involvement.
- Relief duties - ABM/BM.
- To administer other operational support functions.
- To manage and undertake ad-hoc assignments assign by management from time to time.
- Main holder to Vault & Self Service Machines.
- To involve and contribute to any special project organised by branch.
- Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth.
- To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit.
- Entry level
- Full-time
- Other
- Banking
Customer Service Assistant (Collection Department)
Posted today
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About the role
Primiertel Sdn Bhd, a leading financial services provider, is seeking a dynamic and experienced Debt Collector to join our team in Kota Kinabalu, Sabah. In this full-time role, you will play a crucial part in recovering overdue payments and maintaining the financial health of our organisation.
What you'll be doing
Contact customers with overdue accounts to negotiate repayment plans and collect outstanding debts
Maintain accurate records of customer interactions and payment histories
Identify and address any issues or concerns raised by customers in a professional and empathetic manner
Collaborate with the credit and collections team to develop and implement effective strategies for debt recovery
Assist with legal proceedings and court appearances related to debt collection, when necessary
Provide regular progress updates to management and contribute to the continuous improvement of debt collection processes
What we're looking for
Minimum 2 years of experience in a debt collection or credit management role within the banking or financial services industry
Excellent communication and negotiation skills, with the ability to handle difficult conversations tactfully
Strong analytical and problem-solving skills to identify and address complex payment issues
Proficiency in data management and the ability to maintain accurate records
A professional and customer-focused approach, with a strong sense of ethics and integrity
Familiarity with relevant laws and regulations governing debt collection practices
Fresh Graduate Encrouge to apply!
What we offer
At Primiertel Sdn Bhd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:
Comprehensive health insurance and wellness programs
Opportunities for career development and professional training
Flexible work arrangements to support work-life balance
Discounts on our financial products and services
About us
Primiertel Sdn Bhd is a leading financial services provider in Malaysia, with a focus on delivering innovative solutions and exceptional customer service. Our mission is to empower individuals and businesses to achieve their financial goals. With a strong presence across the country, we are proud to be a trusted partner in the growth and success of our clients.
If you are ready to take on a challenging and rewarding role as a Debt Collector, we encourage you to apply now.
Unlock job insightsSalary match Number of applicants Skills match
Your application will include the following questions:
- Which of the following statements best describes your right to work in Malaysia? Do you have customer service experience? Which of the following types of qualifications do you have? How would you rate your Bahasa Malaysia language skills? How many years' experience do you have as a Customer Service Role? Do you have credit collections experience? Have you worked in a call centre before? Which of the following languages are you fluent in?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
What can I earn as a Customer Service Assistant
#J-18808-LjbffrExecutive - Business Channels (Operations & Customer Service)
Posted 15 days ago
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Executive - Business Channels (Operations & Customer Service) page is loadedExecutive - Business Channels (Operations & Customer Service) Apply locations SAN-BANDAR INDAH SANDAKAN BR time type Full time posted on Posted 30+ Days Ago time left to apply End Date: July 4, 2025 (2 days left to apply) job requisition id JR00020850
If you are looking to excel and make a difference, take a closer look at us…
The Operation & Customer Service Executive's key responsibility is to e ngage with walk-in customers for transaction processing followed by need based discussion with customers for cross selling. Additionally you will also be the first point of contact to recommend Bank’s products and services to customers and be responsible for high levels of Customer service and seamless transactions.
Sales & Service
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
Assist in calling up customers for service / sales interactions;
Operations
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
Over-ride transactions as per Bank defined transaction limits;
Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);
Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;
Observe and comply with the Bank’s Code of Conduct & Ethics;
Other Responsibilities
Maintain confidentiality of customers and Bank’s information in a responsible manner;
Keep a clean, organized work area and maintain a professional appearance;
Attend all trainings as applicable including e-learning/Workday;
Filing of reports;.
Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
Carry out other duties as assigned periodically.
Requirements
Education/Qualification
Malaysian citizen
Fresh graduates or candidates with relevant work experience are welcome to apply
Experience
Related working experience in financial institution or related field
Possess customer interaction / cash handling / transaction processing / sales experience
Special Skills
Basic banking knowledge
High level of integrity and accountability
Excellent service mindset and communication skills and cross selling skills
Professional appearance and courtesy
Certification/Licensing Requirements (optional)
FIMM / UT license
PCE & TBE license
What’s next?
Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
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