5 Hospitality jobs in Sabah

Overview

• To provide frontline service to customers.


• To deliver quality customer service in accordance with Bank`s internal policies.


• To perform back office functions as well as rendering customer service support.


• To contribute towards branch` deposit growth and cross selling Deposit / Investment / Bancassurance / Banca Takaful products.

Accountabilities

• Financial
  
  
  
  • To take pro-active actions to prevent fraud and losses (internal & external)
  
  
  • To contribute to deposit growth by way of soliciting new accounts.
  
  
  • To assist in managing cost control for the branch as per approved budget.
  
  
  
  


• Process
  
  
  
  • Perform daily branch activities in accordance to Bank s internal policies & regulatory requirement.
  
  
  • Effective cash handling and ensure Mid Day and End of Day cash balancing is performed in accordance with procedures.
  
  
  • Ensure accuracy in day end balancing within reasonable time.
  
  
  • Compliance to individual teller/drawer limit.
  
  
  • Compliance to Bank s standard average serving time and average waiting time.
  
  
  • Daily vouchers bundling and cross checking of vouchers at the end of day.
  
  
  • Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS etc.
  
  
  • Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
  
  
  • Perform filing, printing daily reports, bundling of daily vouchers, submission of documents via DIS, prepare monthly report and back room functions.
  
  
  
  


• Customer
  
  
  
  • Ensure efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
  
  
  • Ensure accuracy and error free in service delivery.
  
  
  • Attend customer`s enquiries / complaints immediately and adhere to complaints escalation procedures.
  
  
  • To maintain good rapport with internal and external customers.
  
  
  
  


• People
  
  
  
  • Resource management i.e. annual leave / attendance / branch meeting.
  
  
  • Participate in staff development including Structure on the Job Training (SOJT) / coaching.
  
  
  
  

Other Responsibilities

• To manage and undertake ad-hoc assignments assigned by Management from time to time.


• Social commitment activities involvement (CSR).


• To ensure cleanliness of the bank’s premise & SSL area.


• Relief duties as and when required.


• When performing relief function – Ensure compliance on on-boarding process and policy of new accounts – SA/CA/FD/SDB

Learning & Growth

• To involve and contribute to any special event organise by branch.


• Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.


• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit

#J-18808-Ljbffr

Create your future with Affin! You too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

• To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank's internal policy and regulatory requirement.
• Ensuring the highest quality customer experience through customer service and image enhancement opportunities.
• To assist in referral and cross selling of deposits/investment/insurance/ Wealth /Takaful products & cross selling activities towards achieving branch target.

Accountabilities Financial

• To assist in referral and cross selling of deposits/investment/Bancassurance /Banca Takaful products & cross selling activities towards achieving branch target.
• Prevention of Fraud and Losses (internal and external).
• To effectively control and monitor cost as per approved budget.
• Achieve branch Transactional Fee based income target as given.
• Achieve branch Lead Generation Fee Based Income target as given.

Process

• Onboarding of account opening, customer's enquiries & customer's request for change of personal details in compliance to on boarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc
• Ensure adherence to compliance on FSA/IFSA, PDPA, FEA, FATCA, CSR, PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD.
• Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book.
• Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM.
• Check and review error correction and checking of daily vouchers.
• To verify overall cash balancing, related critical reports and cheque confirmation.
• Processing of daily Incheqs/OCS cheque as per procedures and guidelines
• Protect the assets of branch and ensure its proper outlook (internal and external).
• Ensure that your branch back-up power supply is available at all the times. i.e gen set serviced regularly.
• To monitor GL entries e.g sundry, deferred accounts, etc and ensure the timely reversal
• Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency.
• Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses.
• Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
• Ensure timely submission of reports.
• Check & review error correction.
• Checking of daily vouchers.
• Security & Maintenance Coordinator
• Digital Video Recorder (DVD) & Close Circuit Television (CCTV)
• Maintain the upkeep and storage of telephone recorder
• Verify clear image is displayed on CCTV monitor
• DVR is in working condition & sufficient space for recording
• Alarm Monitoring
• Responsible for alarm testing once a month
• Managing Security Personnel
• To ensure verification of third party vendors accessing the premise
• Electrical and mechanical appliances in working order and neatly displayed
• Maintain branch cleanliness and promote conducive environment for both customers and staff
• Responsible for management of IT/Non IT Asset/Fixed Assets
• Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing
• Recommend for write off of assets with written down book value
• Others - Storage and Archival Coordinator
• Stationeries are systematically arranged and quantity is not excessive
• Relevant pages/documents of account opening and vouchers are kept in a locked environment
• Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual
• Ensure timely reporting of any lapses via Oprisk System within timeline.
• Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office.
• Reporting of Suspicious Transaction.
• Responsible for the renewal of all contracts and licenses.

Customer

• Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer's complaint.
• Ensure accuracy and error free in service delivery.
• Handle customer complaint and resolution within SLA.
• To manage the Safe Deposit Box facilities for all customer accounts.
• To ensure data key in the CIF is accurate
• To manage the branch staff and facilities appearance in line with the Bank's standard.
• Provide transaction/support activities for all customer accounts
• Provide on-going account maintenance support
• Provide financial services information
• Solve customer inquiries promptly
• Monitor and support the collection and maintenance of high quality customer information.
• To process the following :
• Cheque book requisition
• CASA maintenance
• Documents for Account Services
• Request for Audit Confirmation to Credit Administration
• To observe deadlines on ad-hoc assignments

People

• Resource management i.e. annual leave / attendance / branch meeting.
• Provide well managed, competent / customer-oriented staff
• Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring /appraisals.

Corporate Social Responsibility

• Social Commitment activities involvement

Other Responsibilities

• Relief duties- ABM/BM
• To administer other operational support functions.
• To manage and undertake ad-hoc assignments assign by management from time to time.
• Main holder to Vault & Self Service Machines.

Learning & Growth

• To involve and contribute to any special project organise by branch.
• Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth.
• To incorporate AFFINBANK's DNA to all staff in the branch and uphold team work spirit

#J-18808-Ljbffr

Join to apply for the Customer Service Officer (Nationwide) role at AFFIN Group .

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

• To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank's internal policy and regulatory requirement.
• Ensuring the highest quality customer experience through customer service and image enhancement opportunities.
• To assist in referral and cross selling of deposits/investment/insurance/Wealth/Takaful products & cross selling activities towards achieving branch target.

Accountabilities Financial

• To assist in referral and cross selling of deposits/investment/Bancassurance/Banca Takaful products & cross selling activities towards achieving branch target.
• Prevention of Fraud and Losses (internal and external).
• To effectively control and monitor cost as per approved budget.
• Achieve branch Transactional Fee based income target as given.
• Achieve branch Lead Generation Fee Based Income target as given.

Process

• Onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to on boarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc.
• Ensure adherence to compliance on FSA/IFSA, PDPA, FEA, FATCA, CSR, PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD.
• Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book.
• Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM.
• Check and review error correction and checking of daily vouchers.
• To verify overall cash balancing, related critical reports and cheque confirmation.
• Processing of daily Incheqs/OCS cheque as per procedures and guidelines.
• Protect the assets of branch and ensure its proper outlook (internal and external).
• Ensure that your branch back-up power supply is available at all the times, i.e. gen set serviced regularly.
• To monitor GL entries e.g. sundry, deferred accounts, etc. and ensure the timely reversal.
• Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency.
• Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses.
• Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
• Ensure timely submission of reports.
• Check & review error correction.
• Checking of daily vouchers.
• Security & Maintenance Coordinator.
• Digital Video Recorder (DVD) & Close Circuit Television (CCTV).
• Maintain the upkeep and storage of telephone recorder.
• Verify clear image is displayed on CCTV monitor.
• DVR is in working condition & sufficient space for recording.
• Alarm Monitoring.
• Responsible for alarm testing once a month.
• Managing Security Personnel.
• To ensure verification of third party vendors accessing the premise.
• Electrical and mechanical appliances in working order and neatly displayed.
• Maintain branch cleanliness and promote conducive environment for both customers and staff.
• Responsible for management of IT/Non IT Asset/Fixed Assets.
• Conduct physical check (done minimum twice yearly i.e. April & Oct) and balance against fixed and IT assets listing.
• Recommend for write off of assets with written down book value.
• Others - Storage and Archival Coordinator.
• Stationeries are systematically arranged and quantity is not excessive.
• Relevant pages/documents of account opening and vouchers are kept in a locked environment.
• Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual.
• Ensure timely reporting of any lapses via Oprisk System within timeline.
• Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office.
• Reporting of Suspicious Transaction.
• Responsible for the renewal of all contracts and licenses.

Customer

• Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
• Ensure accuracy and error free in service delivery.
• Handle customer complaint and resolution within SLA.
• To manage the Safe Deposit Box facilities for all customer accounts.
• To ensure data key in the CIF is accurate.
• To manage the branch staff and facilities appearance in line with the Bank’s standard.
• Provide transaction/support activities for all customer accounts.
• Provide on-going account maintenance support.
• Provide financial services information.
• Solve customer inquiries promptly.
• Monitor and support the collection and maintenance of high quality customer information.
• To process the following:
• Cheque book requisition.
• CASA maintenance.
• Documents for Account Services.
• Request for Audit Confirmation to Credit Administration.

People

• Resource management i.e. annual leave / attendance / branch meeting.
• Provide well managed, competent / customer-oriented staff.
• Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring / appraisals.

Corporate Social Responsibility

• Social Commitment activities involvement.

Other Responsibilities

• Relief duties - ABM/BM.
• To administer other operational support functions.
• To manage and undertake ad-hoc assignments assign by management from time to time.
• Main holder to Vault & Self Service Machines.

Learning & Growth

• To involve and contribute to any special project organised by branch.
• Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth.
• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Banking

#J-18808-Ljbffr

Create your future with Affin! You too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank's internal policy and regulatory requirement.

Ensuring the highest quality customer experience through customer service and image enhancement opportunities.

To assist in referral and cross selling of deposits/investment/insurance/ Wealth /Takaful products & cross selling activities towards achieving branch target.

Accountabilities Financial

To assist in referral and cross selling of deposits/investment/Bancassurance /Banca Takaful products & cross selling activities towards achieving branch target.

Prevention of Fraud and Losses (internal and external).

To effectively control and monitor cost as per approved budget.

Achieve branch Transactional Fee based income target as given.

Achieve branch Lead Generation Fee Based Income target as given.

Process

Onboarding of account opening, customer's enquiries & customer's request for change of personal details in compliance to on boarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc

Ensure adherence to compliance on FSA/IFSA, PDPA, FEA, FATCA, CSR, PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD.

Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book.

Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM.

Check and review error correction and checking of daily vouchers.

To verify overall cash balancing, related critical reports and cheque confirmation.

Processing of daily Incheqs/OCS cheque as per procedures and guidelines

Protect the assets of branch and ensure its proper outlook (internal and external).

Ensure that your branch back-up power supply is available at all the times. i.e gen set serviced regularly.

To monitor GL entries e.g sundry, deferred accounts, etc and ensure the timely reversal

Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency.

Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses.

Ensure satisfactory audit rating and issues raised are resolved within specified time frame.

Ensure timely submission of reports.

Check & review error correction.

Checking of daily vouchers.

Security & Maintenance Coordinator

Digital Video Recorder (DVD) & Close Circuit Television (CCTV)

Maintain the upkeep and storage of telephone recorder

Verify clear image is displayed on CCTV monitor

DVR is in working condition & sufficient space for recording

Alarm Monitoring

Responsible for alarm testing once a month

Managing Security Personnel

To ensure verification of third party vendors accessing the premise

Electrical and mechanical appliances in working order and neatly displayed

Maintain branch cleanliness and promote conducive environment for both customers and staff

Responsible for management of IT/Non IT Asset/Fixed Assets

Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing

Recommend for write off of assets with written down book value

Others - Storage and Archival Coordinator

Stationeries are systematically arranged and quantity is not excessive

Relevant pages/documents of account opening and vouchers are kept in a locked environment

Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual

Ensure timely reporting of any lapses via Oprisk System within timeline.

Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office.

Reporting of Suspicious Transaction.

Responsible for the renewal of all contracts and licenses.

Customer

Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer's complaint.

Ensure accuracy and error free in service delivery.

Handle customer complaint and resolution within SLA.

To manage the Safe Deposit Box facilities for all customer accounts.

To ensure data key in the CIF is accurate

To manage the branch staff and facilities appearance in line with the Bank's standard.

Provide transaction/support activities for all customer accounts

Provide on-going account maintenance support

Provide financial services information

Solve customer inquiries promptly

Monitor and support the collection and maintenance of high quality customer information.

To process the following :

Cheque book requisition

CASA maintenance

Documents for Account Services

Request for Audit Confirmation to Credit Administration

To observe deadlines on ad-hoc assignments

People

Resource management i.e. annual leave / attendance / branch meeting.

Provide well managed, competent / customer-oriented staff

Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring /appraisals.

Corporate Social Responsibility

Social Commitment activities involvement

Other Responsibilities

Relief duties- ABM/BM

To administer other operational support functions.

To manage and undertake ad-hoc assignments assign by management from time to time.

Main holder to Vault & Self Service Machines.

Learning & Growth

To involve and contribute to any special project organise by branch.

Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth.

To incorporate AFFINBANK's DNA to all staff in the branch and uphold team work spirit

#J-18808-Ljbffr