59 Hospitality jobs in Sabah

Jobscope:

1. Ensure that the CS team provides quality responses to our customers

2. Stay actively up-to-date as to what is happening in the company regarding new products and marketing communications

3. Proactively solves problems and provides timely resolution to ensure minimal impact on customer and employee satisfaction.

4. Identifies team and individual training needs and develops plans for immediate and long-term performance improvements.

Requirements:

1. Possesses a SPM or Diploma/Degree in any field.

2. Passionate about the customer's experience.

3. Possess high patience. The ability to handle customers in a friendly and polite fashion at all times.

Job Type: Full-time

Pay: RM2, RM2,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person

Get AI-powered advice on this job and more exclusive features.

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.

The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program
  
  
  

• Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience.
• Provide clear and concise information about MoneyHero's products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals and objectives.
  
  
  

• Fluency in written and spoken Hong Kong's Cantonese is mandatory.
• Good written and verbal communication skills in English.
• Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Positive and professional attitude.
• Ability to work independently and as part of a team.
  
  
  

• Familiarity with Hong Kong’s financial services industry.
• Experience using Zendesk as ticketing tool
  
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Industries Construction

Referrals increase your chances of interviewing at MoneyHero Group (Nasdaq: MNY) by 2x

Get notified about new Customer Service Executive jobs in Malaysia .

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Malaysia MYR40,000.00-MYR60,000.00 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 months ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Petaling Jaya, Selangor, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Johor Baharu, Johore, Malaysia 1 month ago

George Town, Penang, Malaysia 1 month ago

Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Johor Baharu, Johore, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get AI-powered advice on this job and more exclusive features.

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.

The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program
  
  
  

• Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience.
• Provide clear and concise information about MoneyHero's products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals and objectives.
  
  
  

• Fluency in written and spoken Hong Kong's Cantonese is mandatory.
• Good written and verbal communication skills in English.
• Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Positive and professional attitude.
• Ability to work independently and as part of a team.
  
  
  

• Familiarity with Hong Kong’s financial services industry.
• Experience using Zendesk as ticketing tool
  
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Industries Construction

Referrals increase your chances of interviewing at MoneyHero Group (Nasdaq: MNY) by 2x

Get notified about new Customer Service Executive jobs in Malaysia .

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Malaysia MYR40,000.00-MYR60,000.00 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 months ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Petaling Jaya, Selangor, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Johor Baharu, Johore, Malaysia 1 month ago

George Town, Penang, Malaysia 1 month ago

Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Johor Baharu, Johore, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

This is a fully remote role based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.

The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.

Key Responsibilities

• Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience.
• Provide clear and concise information about MoneyHero's products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals and objectives.

Qualifications

• Fluency in written and spoken Hong Kong's Cantonese is mandatory.
• Good written and verbal communication skills in English.
• Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Positive and professional attitude.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Familiarity with Hong Kong’s financial services industry.
• Experience using Zendesk as a ticketing tool

Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.

Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.

Culture : We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.

Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.

Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group

MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and are committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

When you apply for a job on this site, the personal data contained in your application will be collected by MoneyHero Group. Your data is stored in a range of systems and formats and will be processed for recruitment purposes in accordance with applicable data protection laws and the group's privacy policy. Your information may be shared internally for the recruitment process and with service providers involved in recruitment activities. For details, see the group's privacy and data handling information.

This is a fully remote role based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.

The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.

Key Responsibilities

• Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience.
• Provide clear and concise information about MoneyHero's products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals and objectives.

Qualifications

• Fluency in written and spoken Hong Kong's Cantonese is mandatory.
• Good written and verbal communication skills in English.
• Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Positive and professional attitude.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Familiarity with Hong Kong’s financial services industry.
• Experience using Zendesk as a ticketing tool

Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.

Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.

Culture : We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.

Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.

Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group

MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and are committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

When you apply for a job on this site, the personal data contained in your application will be collected by MoneyHero Group. Your data is stored in a range of systems and formats and will be processed for recruitment purposes in accordance with applicable data protection laws and the group's privacy policy. Your information may be shared internally for the recruitment process and with service providers involved in recruitment activities. For details, see the group's privacy and data handling information.

Overview

Create the future with Affin! You too can make a difference. We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

• To provide frontline service to customers.
• To deliver quality customer service in accordance with Bank’s internal policies.
• To perform back office functions as well as rendering customer service support.
• To contribute towards branch’s deposit growth and cross selling Deposit / Investment / Bancassurance / Banca Takaful products

Financial

• To take pro-active actions to prevent fraud and losses (internal & external)
• To contribute to deposit growth by way of soliciting new accounts.
• To assist in managing cost control for the branch as per approved budget.

Process

• Perform daily branch activities in accordance to Bank’s internal policies & regulatory requirements.
• Effective cash handling and ensure Mid Day and End of Day cash balancing is performed in accordance with procedures.
• Ensure accuracy in day end balancing within reasonable time.
• Compliance to individual teller/drawer limit.
• Compliance to Bank’s standard average serving time and average waiting time.
• Daily vouchers bundling and cross checking of vouchers at the end of day.
• Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS etc.
• Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
• Perform filing, printing daily reports, bundling of daily vouchers, submission of documents via DIS, prepare monthly report and back room functions.

• Ensure efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
• Ensure accuracy and error-free service delivery.
• Attend customer’s enquiries / complaints immediately and adhere to complaints escalation procedures.
• To maintain good rapport with internal and external customers.

• Resource management i.e. annual leave / attendance / branch meeting.
• Participate in staff development including Structure on the Job Training (SOJT) / coaching.

• To manage and undertake ad-hoc assignments assigned by Management from time to time.
• Social commitment activities involvement (CSR).
• To ensure cleanliness of the bank’s premise & SSL area.
• Relief duties as and when required.
• When performing relief function – Ensure compliance on on-boarding process and policy of new accounts – SA/CA/FD/SDB

• To involve and contribute to any special event organised by branch.
• Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.
• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit

JOB RESPONSIBILTIES

• Assist Customers Across Channels: Respond to customer inquiries, concerns, and complaints via phone, email, chat, or social media.
• Resolve Issues Promptly: Address and resolve customer issues efficiently, aiming for first-contact resolution when possible.
• Maintain Product Knowledge: Stay informed about the company's products or services to provide accurate information to customers.
• Document Interactions: Keep detailed records of customer interactions, including issues and solutions, for future reference.
• Collaborate with Team: Work with team members to share customer feedback and identify areas for improvement.
• Support New Customers: Provide introductory information to prospective and new customers.
• Ensure Customer Satisfaction: Handle complaints and inquiries to ensure customers are satisfied with products or services.
• Coordinate Daily Workflow: Organize the daily tasks of mechanics to ensure prompt service to customers.
• Prepare Reports: Complete and submit reports on time.
• Perform Additional Duties: Carry out other related tasks as assigned by supervisors or managers.

JOB REQUIREMENTS

• Candidate must possess at least a Diploma in Business Studies/ Administration/ Management, or equivalent.
• Numerically sound with good analytical and communication skills.
• Preferable at least 2 year(s) of working experience in the related field.
• Responsible, meticulous, good working attitude, good communication and interpersonal skills.
• Good verbal and written communication skills in English, Mandarin and Bahasa Malaysia is the preferable, in order to communicate with China's principal and suppliers
• Possess own transport and willing to work in Kota Kinabalu (1 position).

Job Type: Full-time

Pay: RM2, RM3,000.00 per month

Benefits:

• Additional leave
• Free parking
• Health insurance
• Opportunities for promotion
• Professional development

Application Question(s):

• What is your expected salary?
• Are you willing to work for 5.5days per week?

Work Location: In person

Expected Start Date: 10/07/2025

Note : Compulsory in writing & speaking Chinese Language

About the role

This is a full-time Customer Service Executive role based in Kota Kinabalu, Sabah at ACJ Residence Sdn Bhd. As a Customer Service Executive, you will be responsible for delivering excellent customer service to our in house guest.

What you'll be doing and requirement :

• 每日工作,包括周末和公共假日。 Work daily include public holiday & Sunday
• 请知悉 长工作时间。  Flexible and long working hours
• 必须具备中文、英文和马来文的书写和口头沟通能力。Compulsory in writing & speaking Mandarin, English and Malay
• 必须速回, 迅速回应任何信息和来电 。 Must be available to check their phone consistently。
• Responding to inquiries and resolving issues from guest via phone, email and messenger application。
• Coordinating with current team to address and follow up on all the guest requests and complaints。
• Identifying opportunities to improve guest staying experience and suggesting process improvements

What we're looking for

• We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.
• Fluency in English, Bahasa Malaysia and Mandarin with the ability to communicate effectively in these languages.
• Excellent communication and interpersonal skills. individual with exceptional patience.
• 可在家工作 , 每周需要到市区至少两次 。Work from home and need attend to town atleast twice a week 。

• Point of sales order processing
• Ensure accuracy of transactions
• Coordination of company training
• Attend to customer needs and feedback
• Support some company events when needed
• Reception duties and other ad-hoc tasks assigned
• Delivery order and order packing

Working Hours: Tue - Sat ( 9 am - 6 pm)

Job Type: Full-time

Pay: RM2, RM3,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Application Question(s):

• Are you able to read, write and speak in Mandarin?

Education:

• Malaysian Special Skills Certificate (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person